FaultScore

Mercury Villager airbag problems

68 of the 2,205 complaints filed about the Mercury Villager are about the airbag system — 3% of everything owners reported. The worst model year for it is 1995.

68

Complaints

3%

Share of all complaints

37

Crashes

1

Fires

Airbags complaints by model year

1993 Villager 4 5.9%
1994 Villager 6 8.8%
1995 Villager 15 22.1%

Median failure at 89,000 miles

1996 Villager 14 20.6%

Median failure at 160,917 miles

1997 Villager 12 17.6%

Median failure at 97,956 miles

1998 Villager 3 4.4%
1999 Villager 4 5.9%

Median failure at 53,000 miles

2000 Villager 5 7.4%

Median failure at 8,000 miles

2001 Villager 3 4.4%

Median failure at 62,000 miles

2002 Villager 2 2.9%

Median failure at 53,500 miles

What owners said

1996 Mercury Villager at 215,834 miles Walla Walla, WA

AIR BAGS

WHILE TURNING FROM STREET INTO A SHORT STEEP DRIVEWAY APPROACH, FRONT LOWER BUMPER FACIA DRUG VERY SLIGHTLY ON THE STEEP APPROACH RAMP SETTING OFF THE AIRBAGS, WHICH BROKE THE WINDSHIELD, CRACKED THE DASH, SNAPPED ALL FOUR BACK SIDE WINDOW LATCHES, AND CAUSED BACK NECK AND SHOULDER INJURIES TO THE DRIVER.

NHTSA complaint #10445687 — an unverified report by a vehicle owner.

2001 Mercury Villager Louisville, KY Crash 4 injured

AIR BAGS:FRONTAL

IN DECEMBER OF 2007 I WAS DRIVING WITH MY THREE KIDS AND I WAS PREGNANT WITH TWINS. IT HAD BEEN RAINING FOR A FEW DAYS I SLOWED TO MAKE A RIGHT HAND TURN MY CAR SLIDE AND I WENT INTO A POLL HEAD ON MY AIRBAGS DIDN'T OPEN MY CAR WAS LATER TOTALED BY THE INSURANCE COMPANY.

NHTSA complaint #10241115 — an unverified report by a vehicle owner.

2000 Mercury Villager at 8,000 miles Roswell, GA Crash 1 injured

AIR BAGS:FRONTAL

I WAS INVOLVED IN AN ACCIDENT WHILE TRAVELING AT ABOUT 45 MPH. I HIT ANOTHER VEHICLE THAT PULLED OUT IN FRONT OF ME. NO AIR BAGS DEPLOYED.

NHTSA complaint #10232141 — an unverified report by a vehicle owner.

1997 Mercury Villager at 134,912 miles Hamburg, NY

AIR BAGS:FRONTAL

DRIVING MY '97 MERCURY VILLAGER INTO A COMMERCIAL DRIVEWAY AT ABOUT 3 MPH, BOTH AIR BAGS DEPLOYED UPON GOING OVER A SLIGHT BUMP.

NHTSA complaint #10180660 — an unverified report by a vehicle owner.

2002 Mercury Villager at 70,000 miles Willianston, MI Crash

AIR BAGS

DT*: THE CONTACT STATED WHILE DRIVING 25 MPH ON A NORMAL ROAD CONDITIONS THE VEHICLE CRASH INTO ANOTHER VEHICLE EXITING A PARKING LOT. A POLICE REPORT WAS PROCESSED AT THE SCENE OF THE ACCIDENT. THE FIRE DEPARTMENT WAS ALSO PRESENT BUT NO EVACUATION WAS REQUIRED FOR THE MINOR INJRIES INCURRED. THE AIRBAGS DID NOT DEPLOY HOWEVER THE SEATBELTS DID RESTRAIN THE OCCUPANTS. THE VEHICLE WAS DETERMINED TO BE A TOTAL LOSS.

NHTSA complaint #10160923 — an unverified report by a vehicle owner.

2000 Mercury Villager Waterloo, NY Crash 2 injured

AIR BAGS:FRONTAL

DT: ON 5/17/05 WHILE ON THE WAY TO WORK AN ACCIDENT OCCURRED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE IS EQUIPPED WITH PASSENGER AND DRIVER AIR BAGS. THE AIR BAG LIGHT WAS NOT ON. THE AIR BAG LIGHT HAS NEVER CAME ON. THERE WERE NO RECALLS ON THE VEHICLE AS FAR AS THE OWNER KNOWS. THE VEHICLE WAS TRAVELING ABOUT 50 MPH WHILE ON HIGHWAY. THERE WAS A VEHICLE IN FRONT OF THE OWNER'S CAR WHO STOPPED COMPLETELY AND THEN OWNER HIT THE OTHER VEHICLE IN THE REAR END. THE IMPACT WAS FRONTAL TO THE OWNER'S VEHICLE. THERE WERE NO PREVIOUS PROBLEMS WITH THE VEHICLE. THERE WERE INJURIES. THERE WERE INJURIES TO THE PASSENGER'S CHEST, NECK AND BACK. THERE WAS A POLICE REPORT FILED. THE VEHICLE MANUFACTURER HAS NOT BEEN CONTACTED. THE VEHICLE WAS A TOTAL LOSS. THE OCCUPANTS WERE WEARING SEAT BELTS. *NM

NHTSA complaint #10128306 — an unverified report by a vehicle owner.

2002 Mercury Villager at 37,000 miles Sheridan, IN Crash 1 injured

AIR BAGS

CONTACTS WIFE HIT A CAR AT ABOUT 45 MPH, THERE WERE NO AIRBAGS DEPLOYED, AND VERY LITTLE BRAKING BEFORE IMPACT. VEHICLE WAS HIT IN THE FRONT AND THE OCCUPANT WAS WEARING A SEAT BELT. THERE WERE PICTURES TAKEN, POLICE REPORT MADE, AND THERE WILL BE REPAIR INVOICES. *AK *SB

NHTSA complaint #10119829 — an unverified report by a vehicle owner.

1993 Mercury Villager Florissant, MO Crash

AIR BAGS:FRONTAL

CONSUMER CONCERN ABOUT WHAT TYPE OF ACCIDENT YOU MUST HAVE FOR THE AIR BAGS TO DEPLOY PROPERLY. *BF THE CONSUMER STATED HE WAS INVOLVED IN A HEAD ON COLLISION AND ONLY THE PASSENGER SIDE AIR BAG DEPLOYED.

NHTSA complaint #10117140 — an unverified report by a vehicle owner.

2000 Mercury Villager Anthem, AZ Crash 1 injured

AIR BAGS

DRIVER WAS GOING DOWN HILL WHEN ALL OF A SUDDEN SHE PASSED OUT. SHE THEN NOTICED THAT SHE HAD HIT A LIGHT POLE, AND THE AIR BAGS DID NOT DEPLOY, AS WELL AS THE SEAT BELT DID NOT RESTRAIN HER, WHICH CAUSED HER TO HIT THE STEERING WHEEL.

NHTSA complaint #10113440 — an unverified report by a vehicle owner.

2001 Mercury Villager at 62,000 miles Canton, MI Crash 6 injured

AIR BAGS:FRONTAL

CONSUMER VEHICLE T-BONED ANOTHER VEHICLE AT 45 MPH, AND NEITHER FRONTAL AIR BAGS DEPLOYED. DRIVER AND THE FIVE PASSENGERS WERE ALL RESTRAINED WITH THE SEAT BELTS. EVERYONE SUSTAINED MINOR INJURIES FROM THE SEAT BELTS. NO ONE NEEDED TO BE TRANSPORTED TO A HOSPITAL BY AMBULANCE. DEALER AND THE MANUFACTURER WERE BOTH INFORMED.

NHTSA complaint #10108896 — an unverified report by a vehicle owner.

2001 Mercury Villager Mount Union, PA Crash 1 injured

AIR BAGS:FRONTAL

WHILE DRIVING 40 MPH, THE DRIVER COLLIDED WITH THE VEHICLE IN FRONT OF HER. BOTH FRONTAL AIR BAGS FAILED TO DEPLOY. THIS CAUSED THE DRIVER TO SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. PLEASE PROVIDE FURTHER DETAILS.

NHTSA complaint #10096872 — an unverified report by a vehicle owner.

1997 Mercury Villager at 61,000 miles Willingboro, NJ

AIR BAGS

I WENT TO THE MERCURY DEALERSHIP TODAY FOR A FRONT WHEEL ALIGNMENT TODAY ON MY 1997 VILLAGER. I WAS INFORMED THAT THIS VEHICLE REQUIRES A FOUR WHEEL ALIGNMENT, DUE TO THE FRONT WHEEL DRIVE. I WAS INFORMED ALSO THAT IN ORDER FOR THE DEALER TO GET THE ALIGNMENT IN SPECS, REAR SHIMS WOULD NEED TO BE INSTALLED IN THE REAR TWO WHEELS OF THE VEHICLE. I WAS ALSO INFORMED THAT THESE SHIMS ARE NOT INSTALLED WHEN THE VEHICLE IS BUILT, BUT ARE REQUIRED IN ALMOST ALL CASES ONCE THE VEHICLE IS OUT ON THE ROAD AND HAS BEEN SUBJECTED TO NORMAL WEAR AND TEAR. THE PRICE TAG? A HEFTY $347 PLUS TAX! I HAD TO DECLINE THE REPAIR, I THINK IT IS PATHETIC FOR FORD TO CUT COSTS IN THIS MANNER, ALWAYS PASSING UP QUALITY IN THE INTEREST OF SAVING A BUCK! THE MORAL OF THIS STORY IS I PAID 80.00 DOLLARS TODAY FOR A FRONT END ALIGNMENT AND NOTHING HAS CHANGED! I THINK FORD/MERCURY SHOULD BE CALLED ON THE CARPET AND REQUIRED TO INSTALL THIS PART ON ALL VILLAGERS. THIS IN MY OPINION SHOULD HAVE BEEN DONE IN THE FIRST PLACE!

NHTSA complaint #10070635 — an unverified report by a vehicle owner.

1995 Mercury Villager at 89,000 miles Puyallup, WA Crash 1 injured

AIR BAGS:FRONTAL

WHILE SITTING AT A STOP LIGHT THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. THE DUAL AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED INJURIES TO HER CHEST.

NHTSA complaint #10057584 — an unverified report by a vehicle owner.

1999 Mercury Villager at 53,000 miles Pompano Beach, FL Crash 1 injured

AIR BAGS:FRONTAL

WITHOUT WARNING ACCELERATOR PEDAL GOT STUCK THE FLOOR WHILE DRIVING 45-MPH, CAUSING THE CONSUMER TO LOSE CONTROL OF THE VEHICLE AND HIT AN EMBANKMENT. UPON IMPACT, BOTH FRONTAL AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED INJURIES AND WAS TAKEN TO THE HOSPITAL.

NHTSA complaint #10050514 — an unverified report by a vehicle owner.

1999 Mercury Villager at 53,000 miles Pompano Beach, FL Crash 1 injured

AIR BAGS:FRONTAL

WITHOUT WARNING ACCELERATOR PEDAL STUCK TO THE FLOOR WHILE DRIVING 45 MPH, CAUSING THE CONSUMER TO LOSE CONTROL OF THE VEHICLE AND HIT AN EMBANKMENT. UPON IMPACT, BOTH FRONTAL AIRBAG DID NOT DEPLOY. DRIVER SUSTAINED INJURIES AND WAS TAKEN TO THE HOSPITAL.

NHTSA complaint #10050516 — an unverified report by a vehicle owner.

1996 Mercury Villager at 106,000 miles Wilson, NC

AIR BAGS:FRONTAL

WHILE PULLING INTO A DRIVEWAY DUAL AIRBAGS DEPLOYED INADVERTENTLY. AS A RESULT, THE AIR BAGS CRACKED THE WINDSHIELD.

NHTSA complaint #10046712 — an unverified report by a vehicle owner.

1999 Mercury Villager at 30,000 miles Braintree, MA Crash 1 injured

AIR BAGS:FRONTAL

WHILE DRIVING AT 40/50 MPH VEHICLE WAS IN A FRONTAL COLLISION. FRONT OF VEHICLE WAS PUSHED INTO ITS CAB, BUT NONE OF THE AIR BAGS DEPLOYED. DRIVER SUSTAINED SLIGHT INJURIES.

NHTSA complaint #10038541 — an unverified report by a vehicle owner.

1996 Mercury Villager Durham, NC

AIR BAGS

THE AIRBAG LIGHT ON MY 1996 MERCURY VILLAGER FLASHES FROM THE TIME THE CAR IS TURNED ON UNTIL THE CAR IS TURNED OFF. I AM AFRAID THAT THE AIRBAG WILL BE RELEASED AT ANY GIVEN TIME WHILE I AM DRIVING. *NLM

NHTSA complaint #10023392 — an unverified report by a vehicle owner.

1995 Mercury Villager Greeley, CO Crash

AIR BAGS:FRONTAL

WHILE AT A STOP, CONSUMER'S VEHICLE WAS REAR ENDED AND WAS THEN PUSHED INTO ANOTHER VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. TS

NHTSA complaint #8015433 — an unverified report by a vehicle owner.

2000 Mercury Villager Carrollton, TX Crash 2 injured

AIR BAGS:FRONTAL

ON JUNE 8, 2002 I WAS DRIVING DOWN A MAJOR HWY IN LOUISIANA. I WAS DRIVING 70 MILES PER HOUR WHICH WAS THE POSTED SPEED LIMIT. A CAR CLIPPED MY FRONT END AND CAUSED ME TO GO OFF THE HIGHWAY INTO THE GRASS. I DON'T KNOW IF MY BRAKES WERE A PROBLEM BECAUSE THEY ARE ANTI-LOCK SO I'M NOT SURE IF THIS WAS SUPPOSE TO HAPPEN ALONG WITH THE AIRBAGS BUT WHEN I APPLIED THE BRAKES THE VAN WOULD NOT STOP. I ENDED UP BACK ON THE FREEWAY ACROSS TRAFFIC STILL GOING IN THE SAME DIRECTION, AND HIT A METAL GUARDRAIL HEAD ON THAT WAS LOCATED BESIDE THE CONCRETE WALL THAT HOLDS UP THE BRIDGE. THE VAN THEN BOUNCED OFF THE WALL, HIT IT AGAIN THEN TURNED AROUND. THIS IS ALL THAT I CAN REMEMBER. WHEN MY VAN HIT THE GUARD RAIL MY HEAD HIT THE STEERING WHEEL. THE AIRBAGS ON EITHER SIDE DID NOT DEPLOY. MY HUSBAND HIT THE DASHBOARD ON THE PASSENGER SIDE. I HAVE PICTURES FROM THE CRASH WHERE THE AIRBAGS DID NOT EVEN ATTEMPT TO DEPLOY, I SPOKE WITH ROBERT SMITH AT THE DEALERSHIP WHERE THE VAN WAS TOWED. HE STATED THAT BY LOOKING AT THE VAN BECAUSE IT HAS BEEN DECLARED A TOTAL LOSS HE'D WISHED THE AIRBAGS HAD DEPLOYED , BUT LUCKILY WE ALL WALKED AWAY FROM THE CRASH. HE DID STATE THAT THERE ARE SEVERAL SENSORS AND THAT THEY ALL HAVE TO REGISTER AND HIT HAS TO BE A HEAD ON CRASH. MY COMMENT WAS GOING 70 MILES PER HOUR AND HITTING A METAL GUARD RAIL HEAD ON, HOW MUCH HEAD ON DO YOU NEED?

NHTSA complaint #763125 — an unverified report by a vehicle owner.

Other Mercury Villager problems