37 of the
2,205 complaints filed about the Mercury Villager
are about the other systems —
2% of everything owners reported.
The worst model year for it is 1995.
U.S. DEPARTMENT OF TRANSPORTATION NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OFFICE OF DEFECTS INVESTIGATION (NVS-211) 400 7TH STREET, SW WASHINGTON, DC 20590 SEPTEMBER 1, 2006 I OWN A 2002 MERCURY VILLAGER ESTATE MINI VAN WITH 54,840 MILES AND THE PAINT IS PEELING AND IN SOME PLACES SHOWING CORROSION. I HAVE BEEN TOLD BY THE COURTESY FORD LINCOLN MERCURY DEALERSHIP THAT THERE IS NOTHING THEY CAN DO AND THE FORD CUSTOMER SERVICE AGENTS TELL ME THE SAME THING AND ONLY A DISTRICT REPRESENTATIVE CAN MAKE THE DETERMINATION. UNFORTUNATELY, NEITHER THE DEALERSHIP OR FORD CUSTOMER SEEN TO KNOW HOW TO LOCATE HIM. I CAN FURNISH PHOTOS OF THE VEHICLE HOOD WITH PAINT PEELING OFF AND THE BACK WHERE THERE IS RUST NEAR THE REAR WINDSHIELD WIPER. FORD AND THE DEALERSHIP ARE NOT RESPONDING TO MY ATTEMPTS TO CORRECT THE PROBLEM. THEY TELL ME THAT ONLY THE FIELD REPRESENTATIVE CAN MAKE THE DECISION, BUT THEY WILL NOT TELL ME HOW TO COMMUNICATE WITH HIM. IT HAS BEEN OVER A MONTH.
NHTSA complaint #10168585 — an unverified report by a vehicle owner.
DOORS LOCKS DID NOT OPERATE PROPERLY. DOORS WOULD LOCK WITHOUT WARNING. WHEN CONSUMER STEPPED OUT OF VEHICLE DOORS WOULD LOCK ON THEIR OWN, EVEN WITH THE KEY STILL IN THE IGNITION SWITCH.
NHTSA complaint #10126146 — an unverified report by a vehicle owner.
EXHAUST MANIFOLD STUDS BREAKING OFF. CHECKED PRIOR TO REPAIR BY CALLING A LOCAL FORD DEALER AND ALSO ON THE INTERNET, TO SEE IF THERE WAS A RECALL ON THIS AS IT IS AN EXTENSIVE REPAIR AND VERY EXPENSIVE TO REPAIR. COULD NOT FIND AN OFFICIAL RECALL FROM FORD, BUT FOUND NUMEROUS WEBSITES AND COMPLAINTS AND CONCERNS FROM OWNERS, NATIONALLY, AS WELL AS INTERNATIONALLY, OF THE 1993 MERCURY VILLAGER WHO HAVE EXPERIENCED THIS EXACT PROBLEM.
NHTSA complaint #10070367 — an unverified report by a vehicle owner.
THE PAINT IS CRACKED ON THE HOOD, UNKNOWN WHAT MONTH, ABOUT 1997. WE NEVER HAD IT FIXED. DRIVERS DOOR SEATBELT STAYS IN THE RUNNING POSITION, IT WON'T MOVE FORWARD, BUT IT MAKES A LOUD MOTOR NOISE, UNKNOWN WHAT MONTH, SINCE ABOUT 1999. WE NEVER HAD IT FIXED. THE SEAT BELT ON THE RIGHT NEXT TO THE MIDDLE SEAT FELL OFF. WE TOLD THE DEALER. THEY ORDERED ONE. WE WENT BACK ABOUT A MONTH LATER THEY SAID IT WAS TOO LATE TO FIX IT. THE TRANSMISSION WENT OUT IN ABOUT MAY OF 1998, AT ABOUT 120,000 MILES. WE HAD IT REBUILT. IT WENT OUT AGAIN ABOUT A YR LATER. WE CAN'T AFFORD TO HAVE IT REBUILT AGAIN RIGHT NOW. SO IT SITS. IN JUL OR AUG OF 1998, THE MOTOR WENT OUT. WE WERE DRIVING DOWN THE HIGHWAY, AND IT STARTED KNOCKING, THEN QUIT. ALSO ON CHRISTMAS EVE OF 1997, WE WERE GOING DOWN THE ROAD AND THE THING SOUNDED LIKE ALL THE RODS WERE KNOCKING. THE TEMP GAUGE SAID IT WAS OVER HEATING. WE PAID A GUY $100 TO BRING IT FROM EDMORE, MI TO BATTLE CREEK, MI. THE NEXT DAY WE WENT OUT AND STARTED IT, AND IT WAS FINE. OUR TAIL LIGHTS ALSO WENT OUT, THE FORD DEALER FIXED THEM. SO NEEDLESS TO SAY, I WILL NEVER BUY A MERCURY AGAIN. IF I HAD WANTED A NISSAN, I WOULD HAVE BOUGHT A NISSAN. I HAVE A 1976 FORD CHATEAU CLUB WAGON, OVER 250,000 MILES. IT HAS ONLY HAD TO HAVE A TRANSMISSION AT ABOUT 240,000 MILES. SO I GUESS I AM SAYING THIS VILLAGER IS A LEMON. THANK YOU FOR LISTENING, DAWN GREEN
NHTSA complaint #10070382 — an unverified report by a vehicle owner.
SIDE SLIDING DOOR STICKS,SLIDING DOOR WINDOW DOESNT STAY SHUT,LOCKS WILL LOCK THEMSELVES ,BACK WIPER MALFUNCTIONS,GRINDING AND SQUEAKING FROM BRAKES,SMELL OF FUEL FROM PASSENGER SIDE AND PASSENGER P/W STICKS SOMETIMES
NHTSA complaint #10070535 — an unverified report by a vehicle owner.
WHILE DRIVING OIL LIGHT CAME ON, AND THEN AL LOUD NOISE CAME FROM ENGINE, CAUSING ENGINE TO DRAG. CONSUMER HAD OIL CHANGE TWICE, AND FIXED PROBLEM TEMPORARILY.
NHTSA complaint #8007251 — an unverified report by a vehicle owner.
AFTER DRIVING FOR APPROXIMATELY 15MINUTES ENGINE CHECK LIGHT WOULD COME ON. AFTER AWHILE IT WOULD GO OUT BUT IT WOULD COME BACK ON. HAVE TAKEN VEHICLE TO PRIVATE MECHANIC AND IT WAS PLACED ON A TESTER AFTER BEING TEST DRIVEN. FIRST TIME INDICATION WAS A WATER PUMP AND IT WAS REPLACED. SECOND TIME, A TICKING HAD DEVELOPED, AND PROBLEM WASTHE EXHAUST, WHICH WAS LEAKING. MECHANIC NOTICED 2 STUDS HAD MELTED & BROKE OFF IN ENGINE HEAD. NEEDED TO BE DRILLED OUT AND REPLACED DUE TO INCORRECT TEMPERMENT. *AK CONSUMER STATES THE CHECK ENGINE LIGHT HAD BEEN COMING ON FOR A YEAR, THE REPLACEMENT OF THE WATER PUMP DID NOT CORRECT THE PROBLEM, AS WELL AS THE EXHAUST, ONCE THE BOLTS WERE REPLACED THE ENGINE LIGHT STOPPED COMING ON.
NHTSA complaint #893500 — an unverified report by a vehicle owner.
SINCE SEPTEMBER 1997 CONSUMER KEPT TAKING VEHICLE TO DEALER FOR HESITATION, ENGINE LIGHT COMING ON , STALLING, BAD GAS MILAGE AND SPUTTERING. DEALER KEPT TELLING CONSUMER IT WAS DUE TO REFORMULATED GASOLINE. TO DEALER AT LEAST 12 TIMES. CURRENTLY, VEHICLE IS OUT OF WARRANTY, AND DEALER FINDS ALL FUEL INJECTORS NEED TO BE REPLACED, AT COST OF $1700.*AK *SLC
NHTSA complaint #884839 — an unverified report by a vehicle owner.
TRANSMISSION WOULD NOT SHIFT INTO REVERSE AND CHECK ENGINE LIGHT CAME ON WHEN TAKEN TO DEALERSHIP AFTER ONE WEEK THEY LOOKED AT IT AND SAID THAT A SPRING HAD COME LOOSE IN THE TRANSMISSON AND HAD MADE THE TRANSMISSION SLIP AND THEN CHEW UP THE GEARS NUMBER 3 AND 4 AND REVERSE THAT IS WHY IT WENT OUT AND THE FACT THAT THEY SAID IT WAS DEFECTIVE AND NOT WELL LUBRICATED IN THE TRANSMISSION THAT WAS WHY IT WENT OUT DUE TO NO NEGLECT ON MY PART . SO I NEED SOMEONE TO LOOK AT THE WHOLE PICTURE AND SEE I HAD MY VAN SERVICED BY THE SAME PEOPLE WHO DID THE TRANSMISSION SO I DID THE MAINTENANCE HOW FORD TOLD ME TO SERVICE IT AND I NEED A NEW TRANSMISSION? AND A SPRING WENT LOOSE, AND DID ALL THAT DAMAGE TO THE VAN TRANSMISSION ? I'M AT THERE MERCY OF THE DEALERSHIP AND THEN IT 3 WEEKS TO REBUILD THE TRANSMISSION? SO THEY HAD THE CAR 4 WEEKS ONE (MONTH) THE DEALERSHIP IS SAN DIEGO AUTO COLLECTION OF MISSION VALLEY IN SAN DIEGO CA.*AK (TIRESIZE: 205R7015)( DOT NUMBER: TIRE SIZE: 205R7015 )
NHTSA complaint #740031 — an unverified report by a vehicle owner.
ELECTRICAL:NUMEROUS PROBLEMS WITH DOOR LOCKS ACTIVATION/WINDSHIELD SPRAYER FRONT AND REAR INOPERATIVE/INTERIOR LIGHTING CONTROLS FOR VENTILATION INOP., RADIO&CD PLAYER OPERATION INTERMITTENT AT ALL TIMES AND REPLACED RADIO BUT STILL HAD PROBLEMS GETTING POWER TO THE UNIT ON A REGULAR BASIS; HYDRAULIC BRAKES: FRONT BRAKE CALIPERS NOT FUNCTIONING FULLY/REAR BRAKES MAKE GRINDING NOISES. EXHAUST SYSTEM: CHECK ENGINE LIGHT AT DIFFERENT INTERVALS DUE TO BROKEN HOSE BETWEEN EGR VALVE ASSEMBLY AND INTAKE MANIFOLD/O2 SENSOR REPLACED DUE TO TROUBLE CODES.
NHTSA complaint #738433 — an unverified report by a vehicle owner.
THERE IS A RECALL ALREADY BUT THE RECALL DOES NOT EXTEND FAR ENOUGH THOSE VAN MANUFACTURED UP TO 1993 MAY, WHICH IS WHEN MY VAN WAS MANUFACTURED. NO SAFETY DEFECT LISTED.
NHTSA complaint #736960 — an unverified report by a vehicle owner.
EA00014; FUEL TANK VENT HOSE LEAKAGE: WHEN FILLING UP THE FUEL TANK, FUEL WOULD LEAK FROM THE VENT HOSE ONCE THE TANK WAS FILLED COMPLETELY. OWNER REPLACED THE HOSE, THE PROTECTIVE COVER AND TWO CLAMPS HIMSELF. THESE PARTS WERE BROUGHT AT THE DEALERSHIP. *AK THE KEYLESS ENTERY DOES NOT UNLOCK THE DOOR FROM OUT SIDE.
NHTSA complaint #868933 — an unverified report by a vehicle owner.