SAFETY COMPLAINT / INCIDENT DESCRIPTION Vehicle presented to Dennis Dillon Nissan on June 20 2026 for a factory high voltage battery recall software update intended to fix Level 3 fast charging safety risks. The software update rendered the vehicle completely inoperable by disabling standard Level 2 charging. The vehicle has been held in continuous dealer custody for 58 consecutive days without a working repair. Nissan failed to disclose that the recall patch could brick a functioning EV. Loaner support was revoked prematurely forcing 850 in out of pocket rental costs. Inadequate buyback offer via Morley Companies was rejected. Factory recall update rendered vehicle useless and unsafe to operate.
NHTSA complaint #11757287 — an unverified report by a vehicle owner.
The manufacturer-installed 40kWh replacement battery has suffered an internal high-voltage isolation short to the vehicle chassis (Codes P0AA6/P31E7), creating an immediate fire and shock hazard. The component failed just 2 years after installation in 2024. Nissan is refusing to repair this severe safety defect because the vehicle's original body frame is past its warranty window.
NHTSA complaint #11746566 — an unverified report by a vehicle owner.
On Saturday, June 20, I was driving my son to soccer. We stopped at a stoplight. When the light turned green, I pressed the accelerator and we went forward. However, when I took my foot off the accelerator, the car continued to accelerate. Luckily it slowed down when I pushed on the break. But every time I took my foot off the break the car continued to accelerate. I did not have a good place to pull over to the side. So at the next stop light, I turned the car completely off. I turned it back on again, but the same thing happened. I arrived at the soccer field and parked the car for the remainder of the day, which was several hours. It did not do that again that evening. The other thing that has happened a couple of times prior to the incident and since is, the Nissan panel display that lights up when you turn the car on turned completely off and on again several times at random while I was driving. Usually the panel stays with eliminated and plays audio or shows a map. It turned itself completely off to Black and then back on again as if the car was starting up again. On Tuesday, I took the car to Nissan because I had called the problem in over the weekend, but their service center was not open. They were unable to replicate the problem. However, on my way to Nissan, the accelerator again pressed forward independently of my actions and the car accelerated without warning. This is very scary and felt extremely dangerous. I told the technicians that Nissan that the problem appeared similar to a recall that had been in place a few years ago. But they said that unless they could replicate the problem, they weren’t able to do anything about it. I was very unsatisfied with that because it seemed like a pretty dangerous situation.
NHTSA complaint #11746576 — an unverified report by a vehicle owner.
Recall for FAST CHARGE LEVEL 3 CHADEMO has been issued for over 6 months. I am advised not to fast charge due to risk of devastating fire. Very dangerous to continue to use this car in an urban setting. Buyback was denied and told to wait for a fix. No fix yet! I can't get out of Philadelphia in this car. Tesla wouldn't let this happen!
NHTSA complaint #11745738 — an unverified report by a vehicle owner.
"2022 Nissan Leaf 40 kWh (VIN: [XXX], ~41,570 miles) lost motive power at highway speed on [XXX]. Vehicle entered turtle mode and shifted into neutral while traveling on the freeway, requiring me to coast to an off-ramp (I was completely unable to use the accelerator nor move the car into Park). Vehicle was inoperable and required towing. This followed a similar incident on [XXX], where the vehicle entered turtle mode 7 miles from home despite showing 120 miles of indicated range. LeafSpy diagnostics confirm 8 weak battery cells with a 261 mV spread. Open recall NHTSA 25V-655 is unresolved. This is a safety defect, not normal degradation. I am attaching photos that show significant variance in mileage--at one point, I had 95 miles, and within 7 miles, it had gone to 0 miles and after another 8 miles, it entered turtle mode. 3 miles after that, the car essentially shut off and went into neutral. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744732 — an unverified report by a vehicle owner.
Car is under a recall-no level 3 charging due to risk of fire since October of 2025 with no remedy in place. The car is not able to be used as advertized-cannot travel outside of 200 miles from my home as level 3 charging is not possible and level 2 charging not feasible for travelling. Of note-the battery in my car is a NEW battery -it was replaced in December of 2025 due to repeated prior failures -including suddenly slowing down drastically on highway which was a safety hazard. Aftee repeated efforts to get this addressed Nissan agreed to replace the battery but the repacement IS UNDER RECALL and the car is not usable for my purposes.
NHTSA complaint #11721845 — an unverified report by a vehicle owner.
I bought my vehicle used, in May 2025. Then, in October (if not earlier), a safety recall was issued relating to the fast charging of the EV battery. This recall tells me that I’m not to use the CHAdeMO charging port due to battery fire risk. Now, almost 6 months later, there still isn’t a remedy available. Not being able to fast charge puts a huge restriction on where I’m able to go in my car. NO ONE wants to sit around for hours waiting for their car battery to recharge in order to get to their destination. I have contacted Nissan’s corporate office to ask if they would offer me a loaner vehicle for my longer distance drives, but they said no and didn’t have any other assistance to offer until the remedy is available. I would like to know, are they given any sort of deadline to remedy such a HUGE safety recall, or what most people would consider a DEFECT? If so, what kind of penalty do they face if this deadline isn’t met? If not, is there anything I can do to hold them accountable for selling me a defective Electric Vehicle? Thank you for your time
NHTSA complaint #11720991 — an unverified report by a vehicle owner.
I want to be clear about why I opened this case. Per Nissan’s own recall documents, the software update does not repair the defective battery cells, it only detects the issue and may disable the vehicle to prevent a thermal event. Level 3 charging remains unusable, and the underlying defect is still present. Because of this, I am requesting a repurchase or a replacement vehicle. If they say the software will “fully correct the condition”
NHTSA complaint #11717042 — an unverified report by a vehicle owner.
The high-voltage battery on my 2021 Nissan LEAF is subject to Recall 25V-655/R25C8. The recall notice states that the battery cells can develop excessive lithium deposits, which increase electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. I have attempted to have the car fixed at two local dealerships, with both stating that they do not have a fix available. The documented "fix" is a software update that slows or disables Level 3 charging, which does not resolve the issue, and only disables the vehicle's intended use.
NHTSA complaint #11714582 — an unverified report by a vehicle owner.
I am unable to use my 2020 Nissan Leaf because of the recall (R24B2) on the battery preventing fast charging. My child has the vehicle and now lives in an apartment and there is no place to plug in my car overnight. So the only option for my child is to fast charge it. I'm frustrated that this recall is almost 1 and a half years old and there is still no remedy.
NHTSA complaint #11713417 — an unverified report by a vehicle owner.
NHTSA ID: 24V-700 Was announced September 2024. It is now January 2026 without a fix nor can I fast charge, preventing me from using this car for daily travel. What is NHTSA’s recommendation for this recall? Nissan keeps extending the date for a fix.
NHTSA complaint #11712403 — an unverified report by a vehicle owner.
My Nissan Leaf 2022 Electric Vehicle(VIN: [XXX] ) is subject to Safety Recall 25V-655 (Manufacturer Recall Number R25C8) dated September 30, 2025. As per the recall notice, the vehicle suffers from 'excessive lithium deposits within battery cells' which can cause 'rapid heating of the battery' and result in a battery fire. The manufacturer has officially instructed me NOT to use Level 3 Quick Charging (CHAdeMO) until a remedy is completed. This restriction substantially impairs the use and value of the vehicle, as it eliminates the ability to use the car for long-distance travel, which is its primary intended purpose. It has been over 3 months since this recall was issued, and the status remains 'Remedy not yet available.' The manufacturer has failed to provide a timely repair for this fire risk. I am currently driving a vehicle that is a known fire hazard and has restricted utility. I request an immediate resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11711798 — an unverified report by a vehicle owner.
RE: Manufacturer Recall Number R24B2 - No Remedy available for more than a year! I am the original owner of my 2019 Nissan Leaf SL in California but have been unable to use my car for traveling due to the fast charge port recall. I have performed all the services and the recalls at the local Nissan dealer but there is still no remedy for the fast charge issue. As per the purchase agreement with Nissan, I should be able to use fast chargers without limitation but the lack of ability to use the fast charge port has severely hampered my ability to use the vehicle to travel even within my state. Nissan has promised a fix for more than a year but has failed to deliver.
NHTSA complaint #11710045 — an unverified report by a vehicle owner.
Nissan has informed Leaf owners that we cannot use DCFC to charge the car, there is a danger of fire from an overheating battery. This poorly designed battery management system severely limits the distance one can travel in the car. It has become an expensive short commute vehicle! Nissan offered to "repurchase" my car. The offer had over $27K deductions for milage and repayment of my $10k lien I would have to pay Nissan $2,800 for them to take the car back! Nissan should take full responsibility for the known recall and poor engineering.
NHTSA complaint #11709798 — an unverified report by a vehicle owner.
On November 5, 2025 our 2020 Nissan LEAF (42,701 miles) experienced rapid loss of battery capacity under normal driving/temperatures (80F.) Vehicle defaulted to "turtle mode" temporarily, an unsafe condition. Were able to replicate condition on subsequent days. Took vehicle to Cedar Park Nissan for evaluation. Technicians concluded that the traction battery had one or more defective cells and recommended battery pack replacement. Vehicle is inoperable. Started complaint with Nissan customer assistance. Dealer and Nissan refused use of a loaner vehicle, despite offering no timeline on repairing/replacing the battery pack. The defect in our vehicle's battery cells may lie in the battery chemistry and be related to issues associated with damage from DC fast charging (recall 24V-700.) Our vehicle has seen little or no fast charging, being charged mostly on Level 1 or Level 2.
NHTSA complaint #11706392 — an unverified report by a vehicle owner.
*High Voltage Battery defect/failure - this is what was believed to be the issue when it was towed to the dealership. What is left of it is available for inspection at the dealership for now, however the insurance may take it to a salvage yard since the fire department finished their investigation. *While at the dealership after they spent the day trying to recreate what happened they parked it and planned to try again the next day, then someone walked by and saw smoke coming from the car and called 911. They called it a thermal runaway and it burned for hours before being moved to a safer, emptier lot where it was covered in thousands of pounds of sand. The night before the mileage range dropped roughly 70%, unaware of the recall in our mail that hadn't been opened we stopped to try to charge so we could get home. Thankfully none of the chargers worked since the recall was for a potential fire if plugged into a level 3 charger. We tried to drive home only to end up on the side of the road in total system failure. Police sent incident management to get us to safety. If we had made it home we are told this could have caught our home on fire and would likely have blown up our house and taken neighbors houses out as well. It could hurt more people or structures while they tried to recreate the problem. I understand the dealership had $20K in damages from the fire on top of which my car is clearly a total loss. Homes & Businesses nearby had to be evacuated. *Yes, what is left of the car has been inspected by the county fire marshall, insurance co. Police were called, but no investigation. When I called consumer affairs at Nissan, I spoke to 3 different people who said there was nothing they could do. *We had one other time 3 weeks earlier that the range dropped significant, we got home plugged it in and it seemed fine. The only warnings said we were low on miles and to stop to charge which would have made things worse, could have killed us if they had worked.
NHTSA complaint #11705179 — an unverified report by a vehicle owner.
Nissan has a safety recall with no resolution. You cannot travel in this vehicle if you cannot use a fast charger. I have family emergency. I called Nissan consumer affairs. Case XXX. customer service said maybe a loaner car can be an option. MARSHAY a consumer affairs representative said this is not an option. There is nothing they can do. There is no resolution at this time or eta. Nissan should take all of these cars back if they are this dangerous and they don't know how to fix. Nissan mechanics dont know what to say and just refer you to Nissan Comsumer Affairs who dont have an answer. Slow charging is 8 hours or more, you can't go anywhere. Charging is 30 to 45 minutes at each station even if is called fast charging.
NHTSA complaint #11696813 — an unverified report by a vehicle owner.
Vehicle was taken to Nissan to perform "initial remedy" recall P5A22 on 10/24/25 to address recall R24B2. Vehicle was taken from dealer and was driving on 10/27/2025 and experienced a dramatic slow down/turtle mode with "Service EV System Power Reduced" error message.
NHTSA complaint #11696456 — an unverified report by a vehicle owner.
I am the owner of a 2019 Nissan Leaf affected by Recall R24B2, which addresses a critical battery issue that may lead to overheating or fire during Level 3 charging. I contacted Nissan Consumer Affairs over a week ago to initiate resolution and was informed that a regional manager would follow up with me directly. However, I have not received any communication since that initial call. I followed up again with Consumer Affairs, and was told they would reach out to the regional manager once more. Despite these efforts, I have received no callback, no update, and no timeline for resolution. This delay is unacceptable given the safety risks involved and the urgency of the recall. I am requesting immediate escalation of my case, a direct response from the assigned regional manager, and a clear plan for remedy. I have documented all communications and am prepared to pursue further action if necessary.
NHTSA complaint #11692907 — an unverified report by a vehicle owner.
NHTSA Recall Number24V-700 It has been over 1yr since the recall was issued for fire risk on the Nissan leaf and still no fix is available. Nissan continues to ask users to not charge with level 3 charging which in my leaf was an expensive option. Limits my ability to use my car for longer trips. How much time do they legally have to remedy the issue?
NHTSA complaint #11691428 — an unverified report by a vehicle owner.