Owners have filed 320 complaints
about the 2019 Nissan Leaf with NHTSA between 2019 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 14 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Nissan Leaf. 50 means typical for this
model; 100 means roughly double.
Severity — 31
5.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
62% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
12.9%
1,000 – 9,999 miles
926.5%
10,000 – 24,999 miles
617.6%
25,000 – 49,999 miles
514.7%
50,000 – 74,999 miles
38.8%
75,000 – 99,999 miles
720.6%
100,000 – 149,999 miles
38.8%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Configuration
Overall
Front
Side
Rollover
2019 Nissan LEAF 5 HB FWD
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2019peak 29Aug 2026
NHTSA investigations into the 2019 Nissan Leaf
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2019 Nissan Leaf
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20245426,188 units in Canada
High Voltage
Issue: On certain vehicles, the high-voltage battery could overheat while using level 3 quick charging. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. Safety Risk: A battery that overheats can create a fire risk. Corrective Actions: To reduce the safety risk, Nissan recommends not to use the level 3 quick charging until the recall repairs have been completed. Nissan will notify owners by mail and advise you to take your vehicle to a dealership to update the vehicle software.
Recall 202406811,985 units in Canada
Visual System
Issue: On certain vehicles, the rearview camera wiring harness could be damaged by movement and vibrations. If this happens, the rearview camera image may not display correctly or may not display at all. Canadian regulations require the rearview image to display when reversing. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Nissan will notify owners by mail and advise you to take your vehicle to a dealership to inspect and secure the rearview camera wiring harness. The dealer will replace the rearview camera and wiring harness, if necessary.
Recall 202339713,390 units in Canada
Powertrain
Issue: Under certain conditions, the vehicle may not slow down after you release the accelerator pedal. This problem can only happen after a specific series of actions is performed in a short period of time, including disengaging the cruise control, changing the drive mode, and applying and releasing the accelerator pedal. If this happens, and you don't apply the brakes, the vehicle may not slow down as expected. Safety Risk: A vehicle that doesn't slow down as expected could increase the risk of a crash. Corrective Actions: Nissan will notify owners by mail and advise you to bring your vehicle to a dealership to reprogram the vehicle control module (VCM).
Recall 202304513,108 units in Canada
Heater And Defroster
Issue: When the temperature is below -10° C, the defroster may not work properly if you follow the instructions in the owner's manual and use the maximum fan speed. As a result, you may not be able to defrost the windshield. Safety Risk: A windshield that cannot be defogged or defrosted can reduce visibility and increase the risk of a crash. Corrective Actions: Nissan will notify owners by mail and supply an addendum to the owner's manual that provides the correct settings for using the defroster when the temperature is below -10° C.
Recall 2019459126,195 units in Canada
Visual System
Issue: On certain vehicles, the rear view camera system does not return to the default setting when the transmission is shifted to reverse. This could cause a reduction in rear visibility if a driver had previously adjusted the camera display. Canadian regulations require that the rear view image returns to its original setting each time the camera is turned on. Safety Risk: Reduced rear visibility could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to update the software for the rear view camera.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 82,000 milesPomona, CACrash2 injured
VEHICLE SPEED CONTROL
The contact owned a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 23V494000 (VEHICLE SPEED CONTROL), 24V700000 (ELECTRICAL SYSTEM), and 24V071000 (BACK OVER PREVENTION). The contact stated that while driving approximately 20 MPH and coming up to an intersection, the vehicle ahead of the contact had stopped in front of the contact due to a crash. The contact attempted to stop the vehicle; however, the vehicle failed to stop. The contact stated that the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the rear of the vehicle ahead. The contact stated that the vehicle came to a stop at the intersection under the traffic light after the crash. There were no warning lights illuminated; however, there was a beeping sound while attempting to stop the vehicle. The driver’s and passenger’s side air bags deployed as needed. The contact was unsure if a Police report was filed. The contact stated that the vehicle was driven to the residence. The contact sustained an injury to the right knee from the impact, sciatic nerve injury, shoulder pain, and emotional distress. The contact went to the Emergency room and had since received physical therapy. The contact believed that one other person in one of the other vehicles had sustained injuries. The contact stated that the vehicle had been towed to an auto body shop, and the contact stated that the body shop had deemed the vehicle a total loss. The contact stated that the dealer had contacted the body shop and had been harassing her as well as the body shop about returning the vehicle to the dealer. The contact then took the vehicle home with an abnormal clinking sound. The manufacturer was notified of the failure and suggested that there would be an investigation into the failure. The failure mileage was 82,000.
NHTSA complaint #11652665 — an unverified report by a vehicle owner.
at 82,000 milesPomona, CACrash2 injured
ELECTRICAL SYSTEM
The contact owned a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 23V494000 (VEHICLE SPEED CONTROL), 24V700000 (ELECTRICAL SYSTEM), and 24V071000 (BACK OVER PREVENTION). The contact stated that while driving approximately 20 MPH and coming up to an intersection, the vehicle ahead of the contact had stopped in front of the contact due to a crash. The contact attempted to stop the vehicle; however, the vehicle failed to stop. The contact stated that the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the rear of the vehicle ahead. The contact stated that the vehicle came to a stop at the intersection under the traffic light after the crash. There were no warning lights illuminated; however, there was a beeping sound while attempting to stop the vehicle. The driver’s and passenger’s side air bags deployed as needed. The contact was unsure if a Police report was filed. The contact stated that the vehicle was driven to the residence. The contact sustained an injury to the right knee from the impact, sciatic nerve injury, shoulder pain, and emotional distress. The contact went to the Emergency room and had since received physical therapy. The contact believed that one other person in one of the other vehicles had sustained injuries. The contact stated that the vehicle had been towed to an auto body shop, and the contact stated that the body shop had deemed the vehicle a total loss. The contact stated that the dealer had contacted the body shop and had been harassing her as well as the body shop about returning the vehicle to the dealer. The contact then took the vehicle home with an abnormal clinking sound. The manufacturer was notified of the failure and suggested that there would be an investigation into the failure. The failure mileage was 82,000.
NHTSA complaint #11652665 — an unverified report by a vehicle owner.
at 82,000 milesPomona, CACrash2 injured
BACK OVER PREVENTION
The contact owned a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 23V494000 (VEHICLE SPEED CONTROL), 24V700000 (ELECTRICAL SYSTEM), and 24V071000 (BACK OVER PREVENTION). The contact stated that while driving approximately 20 MPH and coming up to an intersection, the vehicle ahead of the contact had stopped in front of the contact due to a crash. The contact attempted to stop the vehicle; however, the vehicle failed to stop. The contact stated that the brake pedal was depressed; however, the vehicle unintendedly accelerated and crashed into the rear of the vehicle ahead. The contact stated that the vehicle came to a stop at the intersection under the traffic light after the crash. There were no warning lights illuminated; however, there was a beeping sound while attempting to stop the vehicle. The driver’s and passenger’s side air bags deployed as needed. The contact was unsure if a Police report was filed. The contact stated that the vehicle was driven to the residence. The contact sustained an injury to the right knee from the impact, sciatic nerve injury, shoulder pain, and emotional distress. The contact went to the Emergency room and had since received physical therapy. The contact believed that one other person in one of the other vehicles had sustained injuries. The contact stated that the vehicle had been towed to an auto body shop, and the contact stated that the body shop had deemed the vehicle a total loss. The contact stated that the dealer had contacted the body shop and had been harassing her as well as the body shop about returning the vehicle to the dealer. The contact then took the vehicle home with an abnormal clinking sound. The manufacturer was notified of the failure and suggested that there would be an investigation into the failure. The failure mileage was 82,000.
NHTSA complaint #11652665 — an unverified report by a vehicle owner.
Sandy, UTCrash
SERVICE BRAKES
I am writing to report a serious safety issue with my Nissan Leaf that needs immediate attention. On two separate occasions, the brakes have failed completely without any warning while driving. A warning light appeared, stating "T/M System Malfunction Warning - See Dealer," but by that time, the brakes had already stopped working. The only way to stop the vehicle was by using the emergency brake, which is extremely dangerous and could easily lead to a fatal accident. The first incident occurred when I was able to quickly pull into a Walmart parking lot, luckily avoiding other vehicles. The second time, the car crashed into the side of my garage and hit a tree stump in my driveway, causing damage to the rear of the car and breaking the side mirror. I was fortunate enough to engage the emergency brake before the car entered the road, but it was a terrifying experience that could have ended much worse. Fortunately, did not happen while my teenage children and their friends were driving the car. After researching this issue, I was shocked to discover that many other Nissan Leaf owners have experienced similar brake failures dating back to 2012. This is not an isolated incident, and I am deeply concerned that it continues to happen without resolution. When I brought my car to the dealership, they informed me that the issue is related to the Intelligent Brake Unit Controller, and the repairs would cost $5,000. However, my vehicle is only five years old with 62,000 miles, and I believe this defect should be addressed by Nissan, not at the owner's expense. I urge you to take immediate action to investigate this dangerous defect. There is no warning before the brakes fail, and this puts drivers and others on the road at extreme risk. Does it really take a fatal accident for Nissan to address this issue? This problem has been ongoing for years, and it’s unacceptable that it has not been resolved. I hope that you will take this matter seriously and provide a solution befo
NHTSA complaint #11617533 — an unverified report by a vehicle owner.
Alpharetta, GAFire2 injured
UNKNOWN OR OTHER
On 7/19/2024 while charging the car at Chargepoint Johns Creek, I heard a "clunk" sound as if something had popped off from beneath the body of the Leaf. At the same time, the charging emergency stopped. Smoke started to come out from under the Leaf. There was a smell as if something was melting, making me feel dizzy and nauseous. I felt a sense of confusion from inhaling the smoke. Since both my son and I were outside the car, we were able to quickly pull away and escape as soon as the smoke started. If we had been inside the car, or if this had happened while driving, we might have been unable to escape in time, lost consciousness from the smoke, and possibly died in the fire. The smoke continued for about 15 minutes, followed by a fire. At the same time, there was a sound of something exploding. The police arrived, followed by the fire truck. It took a long time to extinguish the fire, possibly because the lithium battery caught fire. Please refer to the video. ⚪︎Mental and Physical Condition After the Accident Both my son and I are experiencing symptoms similar to PTSD. When we smell smoke or drive a car, we feel chills, nausea, and dizziness, which negatively affect our daily lives. This incident left burn scur to my son and has started having nightmares and crying at night. Seeing an electric vehicle scares us to the point that our bodies freeze and we can't move. Also, seeing fire or hearing car sounds suddenly makes us tremble, our hearts race, and we have difficulty breathing. We start crying uncontrollably in a panic, and it takes time to calm down. It is difficult to control our emotions. We are experiencing insomnia, likely due to the excitement of our nerves from the accident. We probably need mental treatment such as therapy and physical treatment to alleviate insomnia and tension.
NHTSA complaint #11608237 — an unverified report by a vehicle owner.
Alpharetta, GAFire2 injured
ELECTRICAL SYSTEM
On 7/19/2024 while charging the car at Chargepoint Johns Creek, I heard a "clunk" sound as if something had popped off from beneath the body of the Leaf. At the same time, the charging emergency stopped. Smoke started to come out from under the Leaf. There was a smell as if something was melting, making me feel dizzy and nauseous. I felt a sense of confusion from inhaling the smoke. Since both my son and I were outside the car, we were able to quickly pull away and escape as soon as the smoke started. If we had been inside the car, or if this had happened while driving, we might have been unable to escape in time, lost consciousness from the smoke, and possibly died in the fire. The smoke continued for about 15 minutes, followed by a fire. At the same time, there was a sound of something exploding. The police arrived, followed by the fire truck. It took a long time to extinguish the fire, possibly because the lithium battery caught fire. Please refer to the video. ⚪︎Mental and Physical Condition After the Accident Both my son and I are experiencing symptoms similar to PTSD. When we smell smoke or drive a car, we feel chills, nausea, and dizziness, which negatively affect our daily lives. This incident left burn scur to my son and has started having nightmares and crying at night. Seeing an electric vehicle scares us to the point that our bodies freeze and we can't move. Also, seeing fire or hearing car sounds suddenly makes us tremble, our hearts race, and we have difficulty breathing. We start crying uncontrollably in a panic, and it takes time to calm down. It is difficult to control our emotions. We are experiencing insomnia, likely due to the excitement of our nerves from the accident. We probably need mental treatment such as therapy and physical treatment to alleviate insomnia and tension.
NHTSA complaint #11608237 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Phoenix, AZ
ELECTRICAL SYSTEM
The vehicle failed on XXX ("Service EV System / Unable to restart") and was towed to ABC Nissan, [XXX], where it has remained since (18 days as of this filing). On XXX dealer confirmed HV battery requires warranty replacement, stated that replacement batteries are backordered approx six months, with no loaner was available, and directed us to Nissan's repurchase process. Nissan's filed recall remedy promises a free replacement battery or, where unavailable, a repurchase offer above KBB private-party value initiated within three business days plus complimentary rental vehicle in either situation. No rental has been provided. Dealer confirmed non-availability in writing on 8/8, and we have self-funded a rental ($712 so far as of XXX) after Nissan's own representative recommended on XXX that we keep it. On XXX, Nissan verbally indicated the repurchase was declined because the dealership is "repairing" the vehicle. On XXX, dealership's service dept confirmed that the replacement battery has no arrival estimate and that it has discontinued providing rentals entirely and advised that the resolution must come from Nissan. Nissan's position appears to be that it will not repair on any known schedule, will not repurchase, and will not provide the rental its own filed remedy promises. We have requested reimbursement for incurred rental expenses and a "make whole" buyback at $18,000 which covers the full cost of an equivalent replacement vehicle including tax and licenses. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11757052 — an unverified report by a vehicle owner.
San Ramon, CA
ELECTRICAL SYSTEM
My 2019 Nissan Leaf is currently grounded at Dublin Nissan with leaking battery cells caused by thermal distress from open Safety Recall R24B2. Nissan Consumer Affairs has refused to buy back or repair the vehicle because it has past the 100,000-mile mark, leaving me with an unresolvable, hazardous vehicle that has no available manufacturer remedy.
NHTSA complaint #11756040 — an unverified report by a vehicle owner.
at 30,000 milesKent, WA
VEHICLE SPEED CONTROL
The contact owns a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention), and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her husband was driving at an undisclosed speed, the battery level dropped from 100% to zero, causing the vehicle to lose motive power. There were several unknown warning lights illuminated. The vehicle was towed to the residence, where the battery was replaced; however, the failure recurred, and the vehicle was towed back to the residence. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11749388 — an unverified report by a vehicle owner.
at 30,000 milesKent, WA
ELECTRICAL SYSTEM
The contact owns a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention), and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her husband was driving at an undisclosed speed, the battery level dropped from 100% to zero, causing the vehicle to lose motive power. There were several unknown warning lights illuminated. The vehicle was towed to the residence, where the battery was replaced; however, the failure recurred, and the vehicle was towed back to the residence. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11749388 — an unverified report by a vehicle owner.
at 30,000 milesKent, WA
BACK OVER PREVENTION
The contact owns a 2019 Nissan Leaf. The contact received notifications of NHTSA Campaign Numbers: 24V700000 (Electrical System), 24V071000 (Back Over Prevention), and 23V494000 (Vehicle Speed Control); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her husband was driving at an undisclosed speed, the battery level dropped from 100% to zero, causing the vehicle to lose motive power. There were several unknown warning lights illuminated. The vehicle was towed to the residence, where the battery was replaced; however, the failure recurred, and the vehicle was towed back to the residence. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
NHTSA complaint #11749388 — an unverified report by a vehicle owner.
Port Orange, FL
ELECTRICAL SYSTEM
I have two safety recalls from Nissan that says to schedule the appointment with the dealer - Daytona Nissan. The dealer cancelled the appointment without any reason and unable to reach the dealer. Screenshot of email as proof.
NHTSA complaint #11748956 — an unverified report by a vehicle owner.
at 90,000 milesBuda, TX
ELECTRICAL SYSTEM
The contact owns a 2019 Nissan Leaf. The contact received a notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while attempting to start the vehicle by pressing the Push-To-Start button, the engine failed to turn over, and no electrical features were available. The vehicle was towed to the local dealer, where it was diagnosed with needing a battery module replacement. The vehicle was not repaired due to the out-of-pocket cost. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.
NHTSA complaint #11748504 — an unverified report by a vehicle owner.
Nashville, TN
FUEL/PROPULSION SYSTEM
MANUFACTURER RECALL CAMPAIGN: Nissan R24B2 / NHTSA Campaign 24V-700 VEHICLE: 2019 Nissan LEAF (13,801 original miles) SUMMARY OF SAFETY DEFECT & REMEDY FAILURE: The manufacturer's safety recall software remedy has failed to stabilize or remedy a known high-voltage battery defect under real-world driving conditions, creating a severe, immediate risk of unexpected vehicle stalling in active traffic. The vehicle was serviced for the R24B2 campaign and returned a baseline "No DTC" stationary scan at 13,801 miles. Immediately upon driving the vehicle into public traffic post-repair, the high-voltage battery pack suffered a severe energy collapse under standard road loads. I documented the failure via an 11-photograph instrument cluster log in real time over a brief 39-minute window: 05:03 PM | 13,801 miles | 100% Battery | 127 mi Range (Trip Start) 05:07 PM | 13,802 miles | 98% Battery | -- mi Range 05:09 PM | 13,802 miles | 96% Battery | 123 mi Range 05:11 PM | 13,803 miles | 94% Battery | 118 mi Range 05:23 PM | 13,807 miles | 89% Battery | 108 mi Range 05:28 PM | 13,808 miles | 87% Battery | 105 mi Range 05:31 PM | 13,809 miles | 85% Battery | 102 mi Range 05:33 PM | 13,810 miles | 84% Battery | 100 mi Range 05:42 PM | 13,813 miles | 81% Battery | 95 mi Range (Trip End) CRITICAL SAFETY HAZARDS: 1. UNEXPLAINED ENERGY DRAIN: The vehicle consumed 19% of its total battery capacity to travel a distance of only 12 miles. This drops the vehicle's functional real-world range to roughly 63 miles on a full charge. 2. INACCURATE RANGE AND RISK OF STRANDING: While the battery charge dropped by nearly 20% in 12 miles, the dashboard continued to display an inflated, mathematically impossible estimate of "95 miles remaining, creating a risk of sudden, unpredictable stranding. 3. CONSIDERED TOGETHER, this proves that the software update fails to accurately remedy or even measure the state of health and safety of the battery, and adds additional safety risks.
NHTSA complaint #11747842 — an unverified report by a vehicle owner.
Sequim, WA
ELECTRICAL SYSTEM
This vehicle experienced an EV system power failure and low battery message. The manufacturer has diagnosed a covered warranty battery defect but has refused to repair the vehicle citing supply constraints. They are using their parts shortage to pressure a [XXX] senior citizen on a fixed income in an inadequate cash buyback that leaves her stranded without transportation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11746800 — an unverified report by a vehicle owner.
Citrus Heights, CA
ELECTRICAL SYSTEM
My 2019 Nissan Leaf SL Plus is subject to NHTSA Recall 24V-700 for a battery defect that poses a fire risk during DC fast charging. The recall was issued in September 2024 with a fix promised by November 2024. Nissan repeatedly delayed the remedy, first to Spring 2025, then Q3 2025, then March 2026, then an indefinite date in 2026. During this time I was instructed not to use Level 3 DC fast charging. I was without this capability for approximately 18 months. I purchased the SL Plus specifically for the extended range provided by the 62 kWh battery, which depends on fast charging for longer trips. Without fast charging the vehicle was reduced to short-range local use only. The remedy Nissan eventually provided was a software update only. It does not repair the underlying battery defect; excessive lithium deposits within battery cells causing increased electrical resistance. The software monitors for conditions that could lead to a thermal event and shuts down charging if detected. The physical defect remains in the battery. Nissan included a letter with the software update stating that if the vehicle triggers a specific error code within one year of the update, they would replace the battery or buy back the vehicle. This suggests Nissan acknowledges the software update does not adequately address the defect. I am filing this complaint because the recall remedy does not fix the root cause of the safety defect, and because Nissan took 18 months to provide even this inadequate remedy. The component is the lithium-ion battery pack and it is available for inspection.
NHTSA complaint #11746072 — an unverified report by a vehicle owner.
Port Angeles, WA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I had intermittent loss of back-up camera picture, with initial repair paid by me on 8/3/22. The problem persisted intermittently, I was told the only option was to replace the camera, which I found with online search didn't fix the problem. 9/11/24 the dealer "fixed" the problem when a recall was issued. It worked for a short time. I returned 11/11/24 with the same problem, but because it was intermittent they could not find an issue. I have photos of 8 more intermittent failures since then, my partner doesn't document problems when she's using the vehicle. I have seen no change in the frequency or effects of the backup camera malfunctions since it first began prior to the first visit for repair in 2022.
NHTSA complaint #11744625 — an unverified report by a vehicle owner.
La Mesa, CA
ELECTRICAL SYSTEM
I am filing a complaint regarding NHTSA Recall 24V-700 (R24B2) for my 2019 Nissan LEAF S Plus, VIN: [XXX], Nissan Case No. XXX. I complied fully with Nissan's recall instructions, avoiding Level 3 fast charging for my entire ownership. On or about April 23, I filed a complaint with Nissan Consumer Affairs (Case #XXX) regarding the impact of the charging restriction on my vehicle's usability and requested a buyback. Nissan denied my claim approximately two months ago. I then surrendered my vehicle for the recall repair. The dealer returned it, stating the recall was remedied. Over the following three days, I drove only short local trips with minimal driving — no fast charging. The vehicle lurched violently on a public road, entered turtle mode, and displayed multiple dashboard warning lights. I drove it slowly to the dealership. My dealer confirmed full battery replacement is required and submitted a Goodwill Warranty claim on my behalf — acknowledging this failure was not due to owner misuse. Nissan North America (Case No. XXX) has since informed me in writing that battery replacement cannot be provided and is now offering repurchase. The battery failure occurred directly after Nissan's purported recall repair with minimal driving. Nissan claimed the defect was fixed — it was not. I am concerned the KBB value Nissan intends to use may be artificially suppressed by five open safety recalls, including 24V-700, and the vehicle's current non-operational status — caused entirely by Nissan's defective repair. I request NHTSA scrutinize Nissan's repurchase valuation methodology for affected owners. I request NHTSA investigate Nissan's failure to remedy this recall. My preferred remedy remains battery replacement. I should not bear the financial consequences of a repair Nissan certified as complete. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744060 — an unverified report by a vehicle owner.
Fort Worth, TX
UNKNOWN OR OTHER
This car has turned off on me randomly 3 times. I have taken it twice now to the dealership and each time they have found “nothing wrong with the car”. All of the recalls and maintenance on the car have continuously been done. The most recent recall was already done on it 2 days ago. The information on here that it hasn’t been done is false. The first time the car turned off was at a red light while my foot was fully on the brake so I was fully stopped. There were absolutely no warning signs and I immediately turned the car back on with no issues at all and drove normally after that (other than the fact I was scared to death about what just happened). The second 2 times have been when the car is on park. It is extremely random and my family and I fear for our life and safety. I ignored it after the first time that we took it in and they said nothing was wrong after running a diagnostic, but it has happened 2 times after that. I took it back in 2 days ago and they still found nothing wrong after doing the diagnostic. I am in “contact” with a regional affairs specialist but if you don’t answer them the first time there’s no way to get back in contact with them because they DO NOT answer your call at all. I called the general line and they said to wait until the 17th, which is almost in a WEEK. I know in my heart that I’m not lying and there’s something severely wrong with this car. I don’t even want to sell it because I don’t want to put other people’s safety at risk and feel responsible for that. I need an engineer an actual specialist someone who can help.
NHTSA complaint #11743795 — an unverified report by a vehicle owner.
at 56,408 milesArlington, WA
ELECTRICAL SYSTEM
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System). The contact stated that while driving approximately 60 MPH, the message that the "Battery was Low" was displayed, and while the vehicle was slowing down, the vehicle regained charge back up to 80%. The contact stated that on another occasion, after the vehicle was parked and charging with a Level 2 charger, the vehicle failed to start the next day. The contact stated that the battery only charged to 61% and the vehicle failed to start up. The message "Service EV System" and the battery warning light were illuminated. A battery tester was connected to the vehicle and indicated that the battery was fully charged. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 56,408.
NHTSA complaint #11742304 — an unverified report by a vehicle owner.
Ossining, NY
FUEL/PROPULSION SYSTEM
Manufacturer announced a recall regarding L3 charging more than 18 months ago. The announcement included a warning that, under NO CIRCUMSTANCES, should L3 charging be attempted. The announcement included assurances that the fix would be announced by March 2025. In the interim period, two follow-ups have been announced, both coming well after the previous deadline. At this point. I have been unable to use my car in a normal manner, causing us to purchase an additional vehicle to cover the loss of use due to the defect. The manufacturer has offered no fix, no concrete timeline, and no compensation for the loss of use of the vehicle.
NHTSA complaint #11740583 — an unverified report by a vehicle owner.
Port Ludlow, WA
ELECTRICAL SYSTEM
There was a recall issued Sept of 2024 and there is still not a timeframe for remedy.
NHTSA complaint #11739956 — an unverified report by a vehicle owner.
Washington, DC
ELECTRICAL SYSTEM
There is a recall on the level 3 charger that has been outstanding for more than 2 years and they still do not have a remedy. We have to rent a car if we need to drive more than 200 miles.
NHTSA complaint #11739684 — an unverified report by a vehicle owner.
Portland, OR
ELECTRICAL SYSTEM
Nissan issued a recall notice well over a year ago about batteries catching fire when using the DC fast charging port. They still have not offered a fix. I can't travel long distances with the car since slower level 2 charging is impractical (8 hrs to full recharge). If I sell the vehicle with this limitation, I will have do to so at a substantial loss, so I cannot replace the car. I want a fix, compensation. or a buy-back. I called the local dealership today and they can't even offer a timeline for a fix.
NHTSA complaint #11737941 — an unverified report by a vehicle owner.
Aurora, CO
ELECTRICAL SYSTEM
Manufacturer Recall NumberR24B2 NHTSA Recall Number24V-700 Recall StatusRecall Incomplete, remedy not yet available Summary AFFECTED VEHICLES MAY EXPERIENCE EXCESSIVE LITHIUM DEPOSITS WITHIN BATTERY CELLS, INCREASING THE ELECTRICAL RESISTANCE AND POTENTIALLY CAUSING A FLUCTUATION IN THE STATE OF CHARGE. WHILE AN AFFECTED VEHICLE IS LEVEL 3 QUICK CHARGING, THE INCREASED ELECTRICAL RESISTANCE COULD RESULT IN RAPID HEATING OF THE BATTERY. Safety Risk WHILE AN AFFECTED VEHICLE IS LEVEL 3 QUICK CHARGING, THE INCREASED ELECTRICAL RESISTANCE COULD RESULT IN RAPID HEATING OF THE BATTERY. IF QUICK CHARGING CONTINUES, A BATTERY FIRE MAY OCCUR INCREASING THE RISK OF INJURY. CUSTOMERS ARE INSTRUCTED NOT TO USE LEVEL 3 QUICK CHARGING VIA THE CHADEMO CONNECTOR UNTIL THE REMEDY IS COMPLETED
NHTSA complaint #11737379 — an unverified report by a vehicle owner.
Bethpage, NY
ELECTRICAL SYSTEM
I am filing a formal complaint regarding Recall R24B2 (NHTSA 24V-700000) affecting my 2019 Nissan LEAF. Nissan instructed owners not to use Level 3/DC fast charging due to risk of battery overheating and fire. This removes a major advertised feature and substantially reduces the usability and value of the vehicle. Despite the recall being announced in 2024, no timely remedy has been provided. I have experienced the following impacts: Loss of fast charging capability Reduced travel usability Additional charging inconvenience and expenses Diminished vehicle value Ongoing concern regarding battery safety I request one or more of the following: Immediate permanent repair Battery replacement Buyback/repurchase assistance Compensation for loss of vehicle functionality
NHTSA complaint #11736299 — an unverified report by a vehicle owner.
Essex, VT
UNKNOWN OR OTHER
I have a 2019 Nissan Leaf with a recall for the fast charging port stating that I should not use it as it might cause a fire. I purchased the vehicle new and need that fast charging capability. The recall came out on Sep 19 2024 and there is still no fix available. Is there a lemon law I can take advantage of here? I paid a lot of money for this vehicle with the idea that I could take it on long trips with a fast charging capability, but am unable to do so for a long time now. Thank you for any help!
NHTSA complaint #11735924 — an unverified report by a vehicle owner.
Denver, CO
FUEL/PROPULSION SYSTEM
I have been waiting 2.5 years for this recall to be addressed, which far exceeds any standard of a "timeline manner."
NHTSA complaint #11735310 — an unverified report by a vehicle owner.
Fort Collins, CO
ELECTRICAL SYSTEM
* NHTSA Recall Number: 24V-700 * Nissan Campaign Numbers: R24B2, P4A38, P5A22 * Defect: Excessive lithium deposits within battery cells, increasing electrical resistance and creating risk of rapid battery heating and fire during Level 3 quick charging. * Vehicles Affected: Certain 2019-2020 Nissan LEAF vehicles equipped with the CHAdeMO Level 3 quick charging port. Nissan's instruction not to use Level 3 quick charging has the following direct effects on my vehicle and on public safety: * My vehicle has lost a core advertised capability — DC fast charging — for over 19 months and counting. * The vehicle's effective use is limited to short-range, in-town driving. Any trip beyond the practical range of Level 1 or Level 2 charging is foreclosed because there is no safe way to recharge en route. * The market value of the vehicle has been measurably diminished by the open, unremedied recall. * If I were to ignore Nissan's warning and use a CHAdeMO charger, Nissan itself acknowledges the vehicle could catch fire — placing me, my passengers, and bystanders at risk.
NHTSA complaint #11734847 — an unverified report by a vehicle owner.
Woodside, CA
UNKNOWN OR OTHER
The illustration Vehicle Owner’s Manual page 1-25, left column, “LATCH webbing-mounted attachment”, shows a forward-facing convertible car seat installed with the lower anchor flexible connector strap incorrectly routed through the rear-facing belt path. I first observed this error in the manual of a 2011 Leaf and notified Nissan in writing and by phone in 2012. I have observed this error also in Leaf models through 2022 and in at least one other non-Leaf Nissan circa 2022. Please inspire Nissan to correct this error, which may cause child injuries in a collision. Thank you.
NHTSA complaint #11734445 — an unverified report by a vehicle owner.
Hillsboro, OR
VEHICLE SPEED CONTROL
While traveling at normal highway speeds (55 MPH), the vehicle's battery capacity rapidly dropped from 80-90% down to 10% in less than 30 seconds, resulting in activation of the vehicle's "turtle mode" and power throttling, which made it impossible to maintain posted highway speed of 55 MPH. A warning appeared on the dashboard, which stated, "Warning Power Reduced". The vehicle traveled at approximately 40 MPH creating a serious hazard to others on the roadway who were traveling at the posted speed limit of 55 MPH. Upon pulling over to the side of the freeway, the battery charge rebounded back up to 75%, but maintained power throttle, making it unsafe to reenter the roadway, as the vehicle was incapable of accelerating to the posted speed limit of 55 MPH. It was extremely slow to accelerate at all, making it from 0 - 40 in about a minute, which again, was extremely hazardous to others on the roadway. Nissan has since acknowledged that this was due to a factory defect, and covered under their factory warranty. I have attached photos of the warning message displayed, and have videos of the rapid battery loss, but those files are too large to attach.
NHTSA complaint #11732974 — an unverified report by a vehicle owner.