135 of the
2,918 complaints filed about the Nissan Quest
are about the doors, latches and locks —
5% of everything owners reported.
The worst model year for it is 2004.
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE CONTACT STATED THE SLIDING DOOR LATCHES FAILED TO FUNCTION PROPERLY FOR THE REAR DOORS ON BOTH SIDES. THE CONTACT HAD TO CHECK THE DOORS TO ENSURE THAT THEY WERE SECURED AND WHEN THE FAILURE HAPPENED, THE CONTACT HAD TO MANUALLY CLOSE THE TWO ELECTRIC DOORS WITH FORCE. THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 04V186000 (LATCHES/LOCKS/LINKAGES) AND NHTSA ACTION NUMBER: PE04027 (STRUCTURE, LATCHES/LOCKS/LINKAGES) BUT THE CONTACT HAD EXPERIENCED THE FAILURE CONCERNING THE RECALLS. TWO DEALERS HAD BEEN NOTIFIED (BUSAM NISSAN,1501 E KEMPER RD, CINCINNATI, OH 45246,(513) 771-8100 AND JEFF WYLER NISSAN OF CINCINNATI, 8680 COLERAIN AVE, CINCINNATI, OH 45251, (513) 385-1400). THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE A REMEDY TO REPAIR THE VEHICLE. THE CONTACT WAS UNCERTAIN IF THE MANUFACTURER MAY PROVIDE A SOLUTION BEING EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #11001623 — an unverified report by a vehicle owner.
2004 NISSAN QUEST. CONSUMER STATES SAFETY PROBLEM WITH THE POWER WINDOWS AND POWER DOORS *TGW THE CONSUMER STATED THE PASSENGER SIDE WINDOW WOULD NOT STAY CLOSED. WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, HE WAS INFORMED TO FIX THE PROBLEM IT WOULD REQUIRE REPLACING THE MOTOR, WHICH WOULD BE VERY EXPENSIVE. THE CONSUMER DECLINED THE REPAIR. LATER ON, THE WINDOW REVERTED BACK TO ITS PROPER CLOSING PROCEDURE AND OPERATED AS IT WAS DESIGNED. HOWEVER, THE DRIVER'S WINDOW WOULD NOT CLOSE AUTOMATICALLY AND THE CONSUMER WAS FORCED TO HOLD DOWN THE BUTTON MANUALLY. THE DOOR ON THE PASSENGER SIDE WOULD NOT CLOSE COMPLETELY. IT WOULD STOP ABOUT HALF WAY. THE CONSUMER HAD TO PHYSICALLY PUSH THE DOOR CLOSED WHICH LASTED FOR WEEKS. THEN, SUDDENLY THE DOOR BEGAN CLOSING CORRECTLY WITHOUT ANY ATTEMPT AT REPAIR. THE SLIDING DOOR ON THE DRIVER'S SIDE DIDN'T FUNCTION AS IT SHOULD. IT ALL STARTED WHEN THE CONSUMER'S GRANDSON WAS EXITING THE VEHICLE BY PUSHING THE OPEN BUTTON FROM THE INSIDE. AS HE WAS GETTING OUT, THE DOOR REVERSED ITSELF BEFORE IT OPENED COMPLETELY AND BEGAN CLOSING, HITTING HIM AND WOULDN'T STOP AS IT WAS SUPPOSED TO WHEN MEETING AN OBJECT. FORTUNATELY, HE WAS ONLY FRIGHTENED, BUT NOT INJURED. THE DOOR CONTINUED TO MALFUNCTION, SO THE CONSUMER NO LONGER USED IT ANYMORE. THE CONSUMER REFERENCED RECALL # 04V186000. HOWEVER, HIS VIN WAS NOT INCLUDED IN THE RECALL.
NHTSA complaint #10460492 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1994 NISSAN QUEST. THE CONTACT WAS TRAVELING 80 MPH WHEN THE HOOD LATCH FAILED FLEW OPEN, FRACTURING THE FRONT WINDSHIELD. THE CONTACT HAD TO TIE DOWN THE HOOD TO KEEP IT FROM FLYING OPEN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 11/03/11*LJ UPDATED 11/04/11
NHTSA complaint #10425077 — an unverified report by a vehicle owner.
THE REAR MOST PASSENGER SIDE WINDOW BRACKET GETS IN THE WAY OF THE PASSENGER SIDE SLIDING DOOR, EFFECTIVELY LOCKING IT CLOSED. THE DOOR CANNOT BE OPENED FROM THE INSIDE AND SOMEONE ON THE OUTSIDE NEEDS TO USE A SHIM TO PUSH THE BRACKET BACK INTO PLACE TO PROVIDE ENOUGH CLEARANCE FOR THE DOOR TO OPEN.
NHTSA complaint #10360190 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 NISSAN QUEST. THE POWER SLIDING DOOR WOULD OPEN WHILE THE VEHICLE WAS IN OPERATION. ALSO THE DOOR WOULD NOT FULLY CLOSE. THE MANUFACTURER WAS CONTACTED, BUT THEY WOULD NOT ASSUME RESPONSIBILITY FOR ANY REPAIRS MADE TO THE DOOR MECHANISM. HE WAS INELIGIBLE FOR A FREE REMEDY BECAUSE HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL CAMPAIGN ID NUMBER: 04V186000(LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT WAS 63,000.
NHTSA complaint #10291945 — an unverified report by a vehicle owner.
I HAVE CUSTOMER FEEDBACK/CONCERN ON THE NISSAN QUEST 2009. LAST WEEK THE VAN OWNER WAS PUTTING THE KIDS IN THE BACK OF THE VAN AND ASKED THE THREE YEAR OLD TO GET IN THE CAR WHILE SHE WAS HELPING THE OTHER 2 YEAR OLD GET IN AS WELL. THE SLIDING DOOR WAS OPENED, MOVED TO THE END BUT NOT LATCHED IN THE OPEN POSITION. IT WAS A WINDY DAY AND THE DOOR STARTED TO SLIDE DOWN TO THE CLOSE POSITION. THE 3 YEAR OLD CHILD WAS GETTING IN AND HAD HIS HAND BY THE DOOR LOCK HELPING HIMSELF UP. AT THAT TIME, THE DOOR CLOSED VERY HARD WITH THE WIND, PINCHED HIS HAND AND LATCHED CLOSED WITH THE CHILD'S HAND IN BETWEEN. HE WAS TAKEN TO THE EMERGENCY ROOM TO CHECK HIS HAND. I WORKED AS A DESIGN CONTROLS QUALITY ENGINEER. I AM REQUIRED TO ENSURE WE MINIMIZE ANY POTENTIAL RISK BY BUILDING RISK MITIGATION FEATURES INTO THE DESIGN TO AVOID ANY HAZARDOUS SITUATIONS DUE TO ANY PRODUCT FAILURE OR USER HANDLING. THUS, I AM WRITING TO INQUIRE HOW YOU CAN USE THIS FEEDBACK TO ELIMINATE THIS SAFETY CONCERN? THE QUEST IS MOST LIKELY USED BY FAMILIES WITH CHILDREN. IF THE DOOR SLIDES ITSELF TO THE CLOSE POSITION AND LATCHES CLOSED WITH A KID'S HANDS IN BETWEEN AND THERE IS NO SENSOR TO PREVENT THE DOOR FROM CLOSING, OR SOME INDICATION TO THE USER THAT THE DOOR IS NOT LOCKED IN THE OPEN POSITION, OR A WAY TO ENSURE THE DOOR IS ONLY CLOSED BY HUMAN HANDLING, I AM CONCERNED ABOUT WHAT THEY COULD DO IN THEIR PRODUCT DEVELOPMENT TO ELIMINATE THIS POTENTIAL HAZARD FROM HAPPENING?
NHTSA complaint #10287360 — an unverified report by a vehicle owner.
I BOUGHT A NISSAN QUEST 2004 VAN FROM BROAD STREET HONDA DEALER AT RICHMOND IT HAS SERIOUS DOOR PROBLEM WHICH WAS NOT LOCKING COMPLETELY AND IT IS OBVIOUSLY NOT SAVE FOR MY THREE CHILDREN. I TOOK THE VAN TO THEM AND THE DON'T WANT TO FIX THE PROBLEM EVEN IT IS UNDER THEIR WARRANTY FOR 3000 MILE OR THREE MONTHS EVEN I ALSO BOUGHT FROM THEM AN EXTENDED WARRANTY BUT IT IS USELESS THEY SAID EVEN I PAID 14000 DOLLARS OF IT. THEY SIMPLY WANT ME TO GIVE THE CAR TO THEM BELLOW THE PRICE I BOUGHT FROM THEM. I BELIEVE IT IS FRAUD A CLEAR FRAUD. PLEASE HELP ME.
NHTSA complaint #10259300 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE DRIVING 50 MPH, THE SLIDING DOORS OPENED AUTOMATICALLY. THE ELECTRONIC CONTROL WOULD NOT CLOSE THE DOORS. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WOULD HAVE TO BE REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 75,000.
NHTSA complaint #10252094 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2005 NISSAN QUEST. THE CONTACT STATED THAT THE WINDOWS AND DOOR LOCKS ON THE VEHICLE ARE DEFECTIVE. WHEN HE ROLLS UP THE WINDOWS, THEY ROLL BACK DOWN AUTOMATICALLY. ALSO, THE DOORS DO NOT REMAIN LOCKED. THE DEALER STATED THAT THEY NEED TO DIAGNOSE THE VEHICLE IN ORDER TO LOCATE THE CAUSE OF THE FAILURES. THE CONTACT WILL TAKE THE VEHICLE TO THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 58,000.
NHTSA complaint #10245083 — an unverified report by a vehicle owner.
THERE IS NO SENSOR ON THE AUTOMATIC SLIDING DOOR. AS MY DAUGHTER WAS MANUALLY OPENING THE DOOR, SO WAS I WITH THE KEYLESS ENTRY. THE SLIDING DOOR ENDING UP CLOSING ON MY CHILDS FINGERS, SMASHING 3 MIDDLE FINGERS.
NHTSA complaint #10221960 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2005 NISSAN QUEST. ON FOUR DIFFERENT OCCASIONS, WHILE DRIVING 25 MPH, THE PASSENGER SIDE DOOR SWUNG OPEN BY ITSELF. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE SLIDING DOOR ACTUATOR FAILED. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER 04V186000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH) WAS AVAILABLE FOR THE 2004 MODELS, WHICH SHE THOUGHT SHOULD BE EXTENDED TO THE 2005 MODELS AS WELL. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 51,575 AND FAILURE MILEAGE WAS 50,458.
NHTSA complaint #10221157 — an unverified report by a vehicle owner.
PASSENGER SIDE SLIDING DOOR FAILS TO LATCH OR POPS OPEN WHEN DRIVING AND THE TEMPERATURE OUTSIDE IS BELOW 30 DEGREES FAHRENHEIT. THIS VEHICLE HAS BEEN TAKEN BACK TO THE DEALER AT LEAST 4 OR 5 TIMES SO FAR. THIS RENDERS THE VEHICLE INOPERATIVE UNTIL THE DOOR LATCHES SHUT. THIS IS ENDANGERING OUR CHILDREN WHO SIT IN CAR SEATS IN THE SECOND ROW OF SEATS IN THE QUEST.
NHTSA complaint #10215492 — an unverified report by a vehicle owner.
PASSENGER SLIDING DOOR MOTOR DIED IN SEPT. WAS REPLACED. LAST WEEK DOOR STARTED STICKING AGAIN AND THEN FELL OFF THE TRACK INTO THE STREET WHILE DRIVING. HAD TO BE TOWED AND TAKE A CAB HOME. DEALERSHIP TRYING TO BLAME IT ON AN ACCIDENT THAT HAPPENED BEFORE THE FIRST MOTOR WAS REPLACED. NISSAN HAS NOT GOTTEN BACK TO US YET. I HAD A 2 MONTH OLD BABY IN THE CAR WHEN THIS HAPPENED. I DO NOT FEEL SAFE DRIVING THIS CAR ANY LONGER. I LIKE NISSAN, THIS IS MY 4TH CAR FROM THEM BUT I BELIEVE THE DOOR WAS NOT PROPERLY REINSTALLED.
NHTSA complaint #10213532 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 NISSAN QUEST. WHILE THE VEHICLE WAS IN DRIVE, THE FRONT DRIVER AND PASSENGER DOORS WERE LOCKED. THE HANDLE WAS PULLED AND THE DOOR OPENED. THE DEALER STATED THAT THE FAILURE WAS NORMAL. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 57,000. *UPDATED 12/12/07 *BF THE CONSUMER STATED EVEN THOUGH THE DEALER TOLD HER IT WAS A NORMAL FEATURE, IT WAS CORRECTED ON THE 2006 AND 2007 MODELS. THE CONSUMER STATED ON THE NEWER MODELS, THE FRONT DOORS DO NOT OPEN WHEN LOCKED AND WHILE THE VEHICLE IS IN MOTION. UPDATED 12/12/07
NHTSA complaint #10206125 — an unverified report by a vehicle owner.
SLIDING DOORS ON BOTH SIDES OF 2004 NISSAN QUEST HAVE AT TIMES [5], FAILED TO STAY OPEN,AND ATTEMPTED TO CRUSH PERSONS IN DOOR AREA. THERE IS APPARENTLY NO SAFETY FEATURE BUILT INTO SYSTEM.
NHTSA complaint #10199978 — an unverified report by a vehicle owner.
I HAVE A 2004 NISSAN QUEST, WE HAVE EXPERIENCED NUMEROUS PROBLEMS INCLUDING THE POWER SLIDING DOOR OPENING AT 60MPH.(NISSAN PUT IN A RUBBER BUMPER ON THE DOOR) THE POWER DRIVERS WINDOW WONT GO BACK UP AFTER USING AUTO DOWN(NISSAN UNABLE TO FIND A PROBLEM) TRANSMISSION STARTS OFF IN 3RD GEAR FROM A STOP ALMOST CAUSING ACCIDENTS.(3RD TIME WE HAVE COMPLAINED AND HASN'T BEEN FIXED YET(NISSAN DOES NOT KNOW WHY IT IS HAPPENING).
NHTSA complaint #10197902 — an unverified report by a vehicle owner.
THE DOOR HANDLES ON THE NISSAN QUEST CAME OFF IN MY HANDS WHILE I WAS TRYING TO OPEN THE SLIDING DOORS. THE CONSEQUENCE WAS THAT NEITHER OF THE SLIDING DOORS WILL OPEN AND THE INSIDE HANDLES WERE NOT WORKING EITHER. NOTHING WAS DONE TO FIX THEM, EVEN THOUGH I HAVE THE BEST EXTENDED WARRANTY NISSAN OFFERED, DOOR HANDLES WERE NOT COVERED. THEY CLAIMED THAT I RIPPED THEM OFF WITH UNDUE FORCE.
NHTSA complaint #10190111 — an unverified report by a vehicle owner.