The contact owns a 2022 Ram 2500. The contact stated that while driving 30-35 MPH, the steering wheel failed to turn to the left or the right. There were no warning lights illuminated. The contact associated the failure with NHTSA Action Number: PE26002. The vehicle was taken to an independent mechanic who determined that there was a loss of power steering assist function, which was caused by water intruding into the power steering module connector. The vehicle was towed to the local dealer, where it was diagnosed with a loss of power steering assist caused by water intrusion into the power steering module connector. The dealer informed the contact that there was no warranty coverage on the vehicle. The vehicle was not repaired. The manufacturer confirmed that there was no warranty coverage for the repair. The failure mileage was approximately 14,900.
NHTSA complaint #11758140 — an unverified report by a vehicle owner.
The Hydro Boost Pump Port Tube Assembly (Mopar P/N 04581758AA / 4581758AA) on my 2018 Ram 2500 6.7L Cummins has failed and requires replacement. My concern is that this component is part of the hydraulic assist system supporting critical steering/braking functions. A failure or loss of hydraulic pressure could result in significantly increased steering or braking effort and create a serious safety hazard, particularly while towing, carrying a load, or traveling at highway speeds. I am requesting NHTSA review this component and determine whether similar failures have been reported on Ram 2500 vehicles and whether further investigation or manufacturer action is warranted.
NHTSA complaint #11757926 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 2500. The contact stated that the vehicle experienced excessive and premature front tire tread wear. The vehicle was taken to Discount Tire, and the contact was informed that the front-end alignment mechanism was welded, which prevented an alignment from being performed, which caused the premature tread wear. The technician associated the failure with NHTSA Campaign Number: 19V021000 (Steering). Additionally, the contact stated that the ABS warning light illuminated, followed by a continuous warning chime while driving. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and associated the warning light with the recall. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that parts were not yet available. The failure mileage was approximately 65,000.
NHTSA complaint #11755443 — an unverified report by a vehicle owner.
while driving down the road at 45 mph I lost power steering and was pulled off the road. This happened twice.Took it to the dealer and they found stored DTC , LSOS communication with BCM stored in the steering assist module.
NHTSA complaint #11754681 — an unverified report by a vehicle owner.
the V06 Recall on this vehicle that for some reason was approved is an inadequate repair. The steering wheel is not adjustable with the "Weld Fix". Stellantis should have to replace the defective parts. My truck is not not able to be aligned 100%. The repair was done in 2019, and I have complained about this in the past once I realized what they did to "FIX" the issue for the recall. They have been no help and said that because it was and approved repair even though this should never of been a long term solution.. according to them I'm SOL and the dealership can align it but other shops are saying that you can't truly align the car and steering with that fix in place. I would hope that you put pressure on them to make this right.
NHTSA complaint #11754201 — an unverified report by a vehicle owner.
The contact owns a 2022 Ram 2500. The contact stated that while driving approximately 70 MPH, the steering wheel jerked to the right and the traction control warning light illuminated. The contact stated that while the vehicle was parked, the electronic stability control, Forward Collision Avoidance, check engine, and power steering warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that there was water intrusion in the rack and pinion, causing corrosion of the electronic power steering system and several other unknown components that needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,000.
NHTSA complaint #11753372 — an unverified report by a vehicle owner.
This complaint is against HENDRICK CHRYSLER DODGE JEEP RAM IN HOOVER ALABAMA misaligned solid-axle geometry and compromised tire casings triggered a violent, uncontrollable oscillation through the steering system, rendering the truck an immediate highway safety hazard. The vehicle was so dangerous to operate that it could not be driven home and remains stranded at a secondary residential location. IV. EXPEDITION OF COMPLAINT: DEALERSHIP BAD-FAITH REFUSAL Following the failure, a corporate case file was officially opened with Ram Corporate Customer Care. Upon notification of the corporate escalation, the owner/general management of Hendrick Chrysler Dodge Jeep Ram in Hoover, AL placed a direct phone call to the consumer. During this conversation, the dealership owner explicitly and aggressively stated that the dealership would do anything they had to do to get out of fixing the mistakes made on the drag link, directly refusing to authorize a safe flatbed tow, refusing to replace the ruined, improperly welded linkage, and refusing to assume liability for the three structurally destroyed tires. REQUESTED REMEDIAL ACTIONS The complainant requests that the National Highway Traffic Safety Administration (NHTSA), the Federal Trade Commission, and the Alabama Attorney General's Consumer Protection Division launch an immediate investigation into Hendrick Chrysler Dodge Jeep Ram for faulty execution of federal safety mandates, reckless endangerment of motorists, and bad-faith commercial practices. The dealership must be held legally and financially accountable for: The immediate cost of a flatbed tow from the vehicle's stranded location to a certified repair facility. The complete removal of the ruined, welded steering components and the installation of Ram’s updated, factory-authorized non-welded, clamp-style drag link assembly. The complete financial reimbursement or replacement of three (3) structural tires destroyed as a direct consequence of the failed recall execution.
NHTSA complaint #11751693 — an unverified report by a vehicle owner.
The truck started with a death wobble in the steering. Ball joints,bushing,stabilizer bar replaced front end work was done. Brought to the dealership approx 4 times for the same steering problem. It still has a small wobble pulling to the Rt or left. Steering was very loose but has been tightened up with a replaced steering shock. But the steering wobble continues had the steering gear box replaced twice. Dealership does not know how to fix the problem.
NHTSA complaint #11744483 — an unverified report by a vehicle owner.
The recall for the HBC unit listed under NHTSA recall #24V-896 is a serious safety concern and causes daily issues driving the vehicle. Without a load in the bed the rear-end is very light so the tires spin easily with the loss of traction control associated with this recall. Also during the rain the truck is almost undriveable due to the frequent tire spins while barely using the throttle.
NHTSA complaint #11740945 — an unverified report by a vehicle owner.
The contact owns a 2016 RAM 2500. The contact stated while driving at an undisclosed speed, the steering wheel failed to steer in the intended direction. In addition, the contact stated that the steering wheel independently steered the vehicle to the right. The vehicle was taken to the dealer, however the contact was informed that the alignment could not be completed because of an unrepaired recall repair. The contact received a recall notification, NHTSA Campaign Number: 19V021000 (Steering). The vehicle was taken to the dealer, however the contact was informed that the recall repair was completed in July 2019. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the recall repair was covered under warranty for two years from the date of completion. The contact stated that the recall repair was not performed, but marked as completed by the dealer. The failure mileage was approximately 97,000.
NHTSA complaint #11740029 — an unverified report by a vehicle owner.
Airbag clock spring has caused my airbag light to illuminate every time the steering wheel is turned there is clicking as well. There has been no reason my airbag lights should be illuminated.
NHTSA complaint #11732751 — an unverified report by a vehicle owner.
THE VEHICLE HAS UNEVEN RESPONSE WHEN TURNING OR DRIVING DOWN THE ROAD TURN SIGNALS DO NOT CANCEL PROPERLY AND IT HAS A PERSISTENT CLICKING SOUND COMING FROM THE STEERING COLUMN. MY SAFETY IS AT RISK AS THE STEERING ISNT CONSISTENT WHILE DRIVING. VEHICLE WAS INSPECTED BUT THEIR TECHNICIANS WERE UNABLE TO FIND ANY OF THE ONGOING PROBLEMS WITH THIS VEHICLE INCLUDING WORN SUSPENSION COMPONENTS.THIS PERSISTENT PROBLEM WITH THE STEERING AND CLICKING SOUND HAS BEEN ONGOING SINCE BEFORE I PURCHASED THE VEHICLE BACK IN DECEMBER WITH MULTIPLE CLUES AFTER VISUAL EXAMINATION OF A PRIOR ACCIDENT.
NHTSA complaint #11731733 — an unverified report by a vehicle owner.
Drag link recall for my 2014 Ram 2500 was performed in 2019 and failed in 2024 causing the steering component to became loose while driving. When I had it "re-fixed" by Folsom Lake Dodge and Chrysler dealership they re-welded it without aligning the steering column so my steering wheel has been off ever since(not centered). This needs to be fixed not band aided.
NHTSA complaint #11729528 — an unverified report by a vehicle owner.
At 31,000 mile my horn is no longer working along with my steering wheel controls on the left side of the wheel. Upon researching online it seems these truck have a common issue with clock spring fail. This is concerning because not only does the clock spring provide power to the horn and steering wheel controls, it could also effect the airbag function.
NHTSA complaint #11728002 — an unverified report by a vehicle owner.
This CHEAP fix is abhorrent! It calls for welding an adjustable part of the steering linkage rendering it non- adjustable when having the front end aligned in the future. Not to mention the effect of welding, potentially causing a problem with the integrity of the metal. The correct fix for this SAFETY issue is to REPLACE this steering linkage component, the entire Drag Link! NOT do a "back yard, shade tree mechanic" weld job on the steering linkage of all things! I am appalled that NHTSA approved such a thing. PLEASE revisit this issue and do the right thing. Require Chrysler (FCA US LLC) to REPLACE this defective part with the proper part. Note.... Chrysler is not welding the nuts on the drag links on trucks coming off the assembly line! They are coming off with proper, safe, adjustable drag links! I contacted FCA and they said they cannot redo the recall because it's out of the window to get it repaired again. This is not a safe fix. The recall says after this welding, the vehicle can still get a proper alignment from dealer, which is not true. I contacted the dealer and they said I should contact FCA, but that sent me back to my original issue. I can't get an alignment even though the recall fix says I can. I dealer refuses to do it. I bought this truck used from the dealer and they wouldn't fix it at the time either. I pull a fifth wheel trailer with my truck and I need an alignment. This recall weld fix is just not right, a cheap fix for a long-term problem and very unsafe. Please help and please point me in the right direction. Thank you
NHTSA complaint #11725891 — an unverified report by a vehicle owner.
The contact owns a 2018 Ram 2500. The contact stated that while driving at 40-45 MPH, the brakes and steering became inoperable, causing him to crash into an unknown vehicle. The air bags in the other vehicle did deploy. There were no reported injuries, air bag deployments, or fire for the contact's vehicle. A police report was filed. The traction control and ABS warning lights illuminated. The local dealer was contacted, where it was diagnosed that the failure was related to the HCU and ABS control unit/NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The parts were backordered, and the vehicle was not repaired. The manufacturer was not notified. The failure mileage was approximately 90,598.
NHTSA complaint #11725478 — an unverified report by a vehicle owner.
My brand new truck started shaking while accelerating past 65mph. The shaking was not dampened by the suspension at all. (I.e. it kept the same or increased strength). The shaking could cause damage, excessive loosening or wear of critical components and lead to a serious accident at these speeds. It is similar to the "death wobble", but not as violent. It occurred multiple times. The shaking occurred without going over large bumps. I took it to a dealership and they did a load balance and alignment without resolving the problem. They noted a wheel was warped and moved it from the front to the back. This did not solve the problem. It seemed to prevent the shaking if I just tap the gas and wait a few seconds instead of holding it. The transition in and out of eco mode (4 to 8 cylinders) should be looked into.
NHTSA complaint #11724265 — an unverified report by a vehicle owner.
Subject: Safety Defect / Recall Not Properly Completed – 2018 Ram 2500 Steering Drag Link Vehicle: 2018 Ram 2500 VIN: [XXX] Recall Campaign: 19V‑021 / V06 – Steering Drag Link Jam Nut Complaint Description: I am filing a safety complaint regarding a potential unresolved defect on my 2018 Ram 2500. This vehicle was included in Recall 19V‑021 / V06, issued to address a safety issue where the steering drag link jam nut may loosen, potentially resulting in loss of steering control. The dealership claimed that the recall was performed on my truck. However, upon inspection, I have observed the following: 1.The jam nut on the outboard drag link is completely smooth with no tack weld, and it spins freely by hand. 2.The drag link steering arm has snapped completely in half. This failure occurred while driving at low speed (~30–35 mph) and could have caused a serious accident or fatality. 3.The installed components appear to be the original, pre-recall parts, not the upgraded or properly repaired components required by the recall. Due to these observations, it is clear that the recall repair was either not performed or performed incorrectly. This poses an immediate and serious safety risk. I request that NHTSA investigate this matter to ensure that my vehicle and others like it receive proper recall repairs, and to hold the manufacturer accountable for reporting and completing recall repairs accurately. I have photographs of the failed component and the jam nut condition available upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11723366 — an unverified report by a vehicle owner.
On 5/28/2019 Recall V06 was completed on my 2014 Dodge Ram 2500. As part of that repair the adjustment nuts on the steering drag link were welded to prevent loosening and potential separation. On 3/3/2026 I had new front suspension components installed by Les Schwab Tire Center. During that service the technician advised a wheel alignment could not be performed because the welded drag link nuts prevented the steering linkage from being adjusted. Alignment is normally required after front suspension work and necessary for proper steering geometry. Les Schwab advised that grinding the welds off the drag link to perform the alignment and then rewelding the component would be unsafe because it could introduce hidden stress or cracking in the steering component. They recommended replacing the drag link with a Moog DS801538A redesigned component. The drag link had to be replaced to restore normal steering adjustment and allow the vehicle to be properly aligned. On 3/3/2026 I requested reimbursement from Dodge/Chrysler for the drag link replacement required due to the recall repair. The request was denied. On 3/4/2026 Chrysler representatives acknowledged the welded drag link rendered the vehicle unserviceable for alignment yet still denied reimbursement. Chrysler’s Vehicle Alignment Clarification Letter states that after the recall repair, owners should still be able to obtain an alignment using an approved procedure. In my case, however, the welded drag link prevented any adjustment necessary to perform that procedure, making the vehicle unserviceable for alignment until the drag link was replaced. The recall repair rendered a steering component non-adjustable and prevented normal service, leaving the vehicle less serviceable than before the recall repair. Documentation and photos are attached.
NHTSA complaint #11722016 — an unverified report by a vehicle owner.
The ABS, traction control, and 4x4 lights all came on at the same time. None are operable. During my research I was able to find recall 75b that aligns with the exactly with my current set of issues. 24v-653 is the NHTSA recall number associated. I need that recall added to my vehicle so I can get the very unsafe issue fixed
NHTSA complaint #11719982 — an unverified report by a vehicle owner.