Owners have filed 159 complaints
about the 2007 Toyota Highlander with NHTSA between 2006 and 2025.
The largest single group is the brakes.
Across this model's run it ranks 22 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 28
Against the median year of the Toyota Highlander. 50 means typical for this
model; 100 means roughly double.
Severity — 68
13.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 55
32% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2007 compares with every other Toyota Highlander
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
108.8%
1,000 – 9,999 miles
87.0%
10,000 – 24,999 miles
97.9%
25,000 – 49,999 miles
1916.7%
50,000 – 74,999 miles
1916.7%
75,000 – 99,999 miles
76.1%
100,000 – 149,999 miles
2723.7%
150,000+ miles
1513.2%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2007 Toyota Highlander 4-DR. w/SAB
—
—
—
17.4% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2006peak 13Sep 2025
Recalls on the 2007 Toyota Highlander
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V396000
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
Risk: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
14V743000
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Risk: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
10V035000
EQUIPMENT:OTHER:LABELS
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Risk: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
10V036000
EQUIPMENT:OTHER:LABELS
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Risk: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 152,000 milesDiboll, TXFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2007 TOYOTA HIGHLANDER. AFTER THE CONTACT RETURNED HOME AND PARKED THE VEHICLE, THE HORN STARTED TO BEEP. THE CONTACT WALKED OUTSIDE AND OBSERVED SPARKS UNDER THE VEHICLE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FIRE WITH THE HOSE, BUT THE VEHICLE BECAME ENGULFED IN FLAMES. A FIRE REPORT WAS FILED. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 152,000.
NHTSA complaint #10906400 — an unverified report by a vehicle owner.
at 40,000 milesEdenton, NCCrash1 injured
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE CONTACT CRASHED INTO A WALL AS A RESULT. THE CONTACT SUSTAINED INJURIES AND WAS TRANSPORTED TO A LOCAL HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE WERE NO FAILURES WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 43,299.
NHTSA complaint #10491637 — an unverified report by a vehicle owner.
at 5,500 milesChristiansburg, VACrash
STRUCTURE:BODY:HOOD
TL* THE CONTACT OWNS A 2007 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THE VEHICLE HOOD DESIGN IS DEFECTIVE. SHE WASN'T ABLE TO SEE THE DISTANCE OF OBJECTS IN FRONT OF THE VEHICLE WAS CAUSED HER TO CRASH INTO A TELEPHONE POLE, A PARKED VEHICLE, AND A FENCE. THE DEALER WAS AWARE OF THE FRONT HOOD DESIGN BECAUSE OF VEHICLES THEY RECEIVED WITH FRONT END DAMAGED. THE MANUFACTURER WILL BE CONTACTED. THE FAILURE MILEAGE WAS 5,500 AND THE CURRENT MILEAGE WAS 81,000.
NHTSA complaint #10354624 — an unverified report by a vehicle owner.
at 27,059 milesYork, PACrash1 injured
AIR BAGS:FRONTAL
SUDDEN LOSS OF BRAKES ON A 2007 TOYOTA HIGHLANDER. CAR REAR ENDED A TRUCK. DRIVER BROKE RIGHT BRAKING ANKLE. NO SKID MARKS. DRIVER'S HEAD HIT STEERING WHEEL EVEN THOUGH AIR BAG DEPLOYED. BELIEVE AIR BAG ONLY PARTIALLY DEPLOYED.
NHTSA complaint #10329319 — an unverified report by a vehicle owner.
at 27,059 milesYork, PACrash1 injured
SERVICE BRAKES, HYDRAULIC
SUDDEN LOSS OF BRAKES ON A 2007 TOYOTA HIGHLANDER. CAR REAR ENDED A TRUCK. DRIVER BROKE RIGHT BRAKING ANKLE. NO SKID MARKS. DRIVER'S HEAD HIT STEERING WHEEL EVEN THOUGH AIR BAG DEPLOYED. BELIEVE AIR BAG ONLY PARTIALLY DEPLOYED.
NHTSA complaint #10329319 — an unverified report by a vehicle owner.
at 500 milesHorseshe Bend, IDCrash
VEHICLE SPEED CONTROL
ON MAY 9, 2007 WE PURCHASED A NEW 2007 TOYOTA HIGHLANDER. ABOUT A MONTH LATER IT UNEXPECTEDLY ACCELERATED AND RAN THROUGH THE END OF OUR CARPORT WHILE BEING DRIVEN IN TO PARK. LUCKILY NO ONE WAS IN FRONT OF IT. THE AUTO SUSTAINED ABOUT $650 IN DAMAGES AND THE CARPORT RECEIVED SIMILAR MONETARY DAMAGES. ABOUT A MONTH LATER WE HAD A SIMILAR INCIDENT WHILE PARKING IN A PARKING LOT. AT FIRST WE ATTRIBUTED THE INCIDENTS TO MY WIFE'S FOOT SOMEWAY SLIPPING OFF THE BRAKES AND ON TO THE ACCELERATOR. NOW, AFTER THE RECENT NATIONAL PUBLICITY, WE ARE NOT SO SURE. PERHAPS THE ACCELERATOR MECHANISIM OR SOFTWARE IN THIS VEHICLE IS DEFECTIVE IN THIS MODEL TOYOTA ALSO. IN THE MEAN TIME, I NOW WONDER IF THIS MODEL VEHICLE IS SAFE TO DRIVE. I WILL BRING THIS ISSUE UP TO OUR TOYOTA DEALER IN THE NEAR FUTURE. I HOPE THIS INFORMATION WILL BE USEFUL IN HELPING THE GOVERNMENT AND TOYOTA TO SOLVE THIS IMPORTANT ISSUE.
NHTSA complaint #10317745 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Odometer Fraud. The contact owns a 2007 Toyota Highlander. The vehicle was purchased from a private seller on Facebook Marketplace on 9/3/2025. The mileage at the time of purchase was 129,950. The contact wanted a larger vehicle and called another dealer on Facebook Marketplace to trade the vehicle and was provided the most recent mileage recorded for the vehicle on November 17, 2021, at 262,597 miles. The dealer informed the contact that the VIN was recorded to have over 150,000 miles over 4 years before the purchase. The contact reached out to the owner who sold the vehicle to the private seller who the contact purchased the vehicle from, and it was confirmed that on July 27, 2025, the vehicle was sold at 299,150 miles. The contact had not reported to any other agencies but had planned to.
NHTSA complaint #11688863 — an unverified report by a vehicle owner.
Henrico, VA
ELECTRICAL SYSTEM
2007 HYBRID ABS BRAKE ACTUATOR PROBLEM. THE PRIMER MOTOR CONTINUES TO RUN TO PRIME THE PUMP EVEN WHEN CAR IF OFF. THE HUMMING NOISE CHANGES WHEN YOU PRESS ON THE BRAKES TO LOAD KNOCKING GROANING NOISES. NO DASH WARNING SIGNS. I BOUGHT THIS CAR USED AND IT HAS ALWAYS MADE THE HUMMING NOISE SINCE I BOUGHT IT. I THOUGHT THIS WAS NORMAL FOR A HYBRID. SOMETIMES BRAKE PEDAL WOULD PUSH EASILY TO FLOOR, BUT THEN GET TIGHTER. I WOULD HEAR THE KNOCKING GRINDING NOISE. NO WARNING LIGHTS, HAD BRAKES CHECKED AND THEY ARE GOOD. THOUGHT MAYBE AIR IN LINE. THIS NOISE AND LOOSE PEDAL STARTED ABOUT 1 YEAR AGO. 6/2024 IT DID NOT HAPPEN ALL THE TIME. I ALSO HAVE A COMPANY CAR, SO I DO NOT DRIVE THE TOYOTA HIGHLANDER THAT OFTEN. NOW I CANNOT DRIVE IT AT ALL. FOR FEAR THAT THE BRAKES WOULD GO OUT. I STARTED LOOKING FURTHER ONLINE ON INFORMATION REGARDING THIS. IT SEEMS TOYOTA AND LEXUS RX 300 HYBRIDS (SAME PART MODEL NUMBER) 44510-48060 ARE ALL DOING THIS. I LOOKED UP RECALL'S AND NOTHING FOR ABS HYBRID PROBLEMS. JUST LAST WEEK ALL WARNING LIGHTS CAME ON IN MY CAR BRAKE VSC. READING ALL THE PROBLEMS WITH THIS ABS ACTUATOR PUMP, THIS SHOULD BE RECALLED. 6/2025 PER ONLINE, IT IS A KNOWN PROBLEM WITH TOYOTA IN THE HYBRID MODELS. ALL OF THESE UNITS WILL NEED TO BE REPLACED, ONLY A MATTER OF TIME. USUALLY TOYOTA'S RUN UP TO AND OVERR 300K MILES. I PLANNED ON KEEPING MINE AROUND. BUT IT IS A 2007 WITH 189K MILES ON IT. I AM NOT SURE I WANT TO INVEST $2000.00 ON JUST A PART FOR A CAR THIS OLD! JUNK YARDS SELL USED ONES FOR $800+. SAME MODEL NUMBER AND ONLY IN TIME THAT WILL FAIL. APPARENTLY TOYOTA HAS ISSUED A NEW MODEL NUMBER 44510-48061. THERE IS ALSO ANOTHER NEW MODEL 44050-48191. THE REPLACEMENT PART (NO LABOR) VARIES IN PRICE 44510-48060 NEW $1200.00, 44510-48061 $1350.00, 44050-48191 $2000.00
NHTSA complaint #11671239 — an unverified report by a vehicle owner.
Henrico, VA
SERVICE BRAKES
2007 HYBRID ABS BRAKE ACTUATOR PROBLEM. THE PRIMER MOTOR CONTINUES TO RUN TO PRIME THE PUMP EVEN WHEN CAR IF OFF. THE HUMMING NOISE CHANGES WHEN YOU PRESS ON THE BRAKES TO LOAD KNOCKING GROANING NOISES. NO DASH WARNING SIGNS. I BOUGHT THIS CAR USED AND IT HAS ALWAYS MADE THE HUMMING NOISE SINCE I BOUGHT IT. I THOUGHT THIS WAS NORMAL FOR A HYBRID. SOMETIMES BRAKE PEDAL WOULD PUSH EASILY TO FLOOR, BUT THEN GET TIGHTER. I WOULD HEAR THE KNOCKING GRINDING NOISE. NO WARNING LIGHTS, HAD BRAKES CHECKED AND THEY ARE GOOD. THOUGHT MAYBE AIR IN LINE. THIS NOISE AND LOOSE PEDAL STARTED ABOUT 1 YEAR AGO. 6/2024 IT DID NOT HAPPEN ALL THE TIME. I ALSO HAVE A COMPANY CAR, SO I DO NOT DRIVE THE TOYOTA HIGHLANDER THAT OFTEN. NOW I CANNOT DRIVE IT AT ALL. FOR FEAR THAT THE BRAKES WOULD GO OUT. I STARTED LOOKING FURTHER ONLINE ON INFORMATION REGARDING THIS. IT SEEMS TOYOTA AND LEXUS RX 300 HYBRIDS (SAME PART MODEL NUMBER) 44510-48060 ARE ALL DOING THIS. I LOOKED UP RECALL'S AND NOTHING FOR ABS HYBRID PROBLEMS. JUST LAST WEEK ALL WARNING LIGHTS CAME ON IN MY CAR BRAKE VSC. READING ALL THE PROBLEMS WITH THIS ABS ACTUATOR PUMP, THIS SHOULD BE RECALLED. 6/2025 PER ONLINE, IT IS A KNOWN PROBLEM WITH TOYOTA IN THE HYBRID MODELS. ALL OF THESE UNITS WILL NEED TO BE REPLACED, ONLY A MATTER OF TIME. USUALLY TOYOTA'S RUN UP TO AND OVERR 300K MILES. I PLANNED ON KEEPING MINE AROUND. BUT IT IS A 2007 WITH 189K MILES ON IT. I AM NOT SURE I WANT TO INVEST $2000.00 ON JUST A PART FOR A CAR THIS OLD! JUNK YARDS SELL USED ONES FOR $800+. SAME MODEL NUMBER AND ONLY IN TIME THAT WILL FAIL. APPARENTLY TOYOTA HAS ISSUED A NEW MODEL NUMBER 44510-48061. THERE IS ALSO ANOTHER NEW MODEL 44050-48191. THE REPLACEMENT PART (NO LABOR) VARIES IN PRICE 44510-48060 NEW $1200.00, 44510-48061 $1350.00, 44050-48191 $2000.00
NHTSA complaint #11671239 — an unverified report by a vehicle owner.
Cobleskill, NY
VEHICLE SPEED CONTROL
My vehicle about a year ago started to display the dash lights for the VSC, ABS, and Emergency Brake however there was no indication from the feel of the brakes as they were applied, or any indication that something was wrong with the vehicle. I had my brakes replaced on my rear tires, and for a time the lights went off. In April of 2025, the lights came back on however this time there was a distinct feeling that the brakes weren't working. I had the calipers, pads, rotors, and a tube replaced, however the lights are still on, and the vehicle now violently shakes after reaching speeds of 45 mph (mirroring the complaints from the following site: [XXX] ). Toyota has refused to acknowledge this and put consumers out thousands of dollars. This is clearly something toyota needs to honor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11663740 — an unverified report by a vehicle owner.
Cobleskill, NY
STEERING
My vehicle about a year ago started to display the dash lights for the VSC, ABS, and Emergency Brake however there was no indication from the feel of the brakes as they were applied, or any indication that something was wrong with the vehicle. I had my brakes replaced on my rear tires, and for a time the lights went off. In April of 2025, the lights came back on however this time there was a distinct feeling that the brakes weren't working. I had the calipers, pads, rotors, and a tube replaced, however the lights are still on, and the vehicle now violently shakes after reaching speeds of 45 mph (mirroring the complaints from the following site: [XXX] ). Toyota has refused to acknowledge this and put consumers out thousands of dollars. This is clearly something toyota needs to honor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11663740 — an unverified report by a vehicle owner.
Cobleskill, NY
SERVICE BRAKES
My vehicle about a year ago started to display the dash lights for the VSC, ABS, and Emergency Brake however there was no indication from the feel of the brakes as they were applied, or any indication that something was wrong with the vehicle. I had my brakes replaced on my rear tires, and for a time the lights went off. In April of 2025, the lights came back on however this time there was a distinct feeling that the brakes weren't working. I had the calipers, pads, rotors, and a tube replaced, however the lights are still on, and the vehicle now violently shakes after reaching speeds of 45 mph (mirroring the complaints from the following site: [XXX] ). Toyota has refused to acknowledge this and put consumers out thousands of dollars. This is clearly something toyota needs to honor. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11663740 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2007 Toyota Highlander. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the mileage was 116,000, and at the time of registration, it was discovered that the mileage was 240,126. The contact also stated that the seller had crossed out the mileage and penned in "EXEMPT" on the tile. Local authorities were notified.
NHTSA complaint #11653924 — an unverified report by a vehicle owner.
Alpharetta, GA
SEAT BELTS
Subject: Urgent Safety Concern - Recurring Issues with Toyota Highlander Hybrid Models Dear National Highway Traffic Safety Administration, We owned the car since almost new, after repeated attempts with Toyota, like others 300K customers from their own site, I am writing to file a formal complaint regarding persistent safety issues with Toyota Highlander Hybrid models, specifically between the years 2004 and 2007. Despite previous reports and numerous attempts to seek assistance from Toyota, the response has been unsatisfactory, with the company deflecting responsibility rather than providing a resolution. **Vehicle Information:** - Make: Toyota - Model: Highlander Hybrid - Year: 2007 - VIN: [XXX] **Description of the Issue:** 1) The primary concerns involve the hybrid a) BRAKE actuators failing/loosing braking power 2) the electrical inverters, which have shown a pattern of failure across many vehicles, including my own. 3) Leaky blow back from engine into intake. 4) Seat belts are not properly retracting, These failures could compromise the safety of the vehicle but also risk to the driver, passengers, and others on the road. **Previous Reports:** I have previously reported these issues to Toyota, but the attempts to resolve the matter have been met with deflection of blame. It is imperative to note that these issues are not isolated incidents but are widely reported by other owners of the same model. **Impact on Safety:** The malfunctioning of critical components such as the braking system has led to near-miss incidents that could have resulted in severe injuries or fatalities. It is unacceptable for such critical safety issues to remain unaddressed. **Request for Action:** I urge the NHTSA to investigate these reports thoroughly and take appropriate action to hold Toyota and its CEO accountable. The safety of countless drivers and the integrity of our transportation system depend on your prompt attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11590708 — an unverified report by a vehicle owner.
Alpharetta, GA
ELECTRICAL SYSTEM
Subject: Urgent Safety Concern - Recurring Issues with Toyota Highlander Hybrid Models Dear National Highway Traffic Safety Administration, We owned the car since almost new, after repeated attempts with Toyota, like others 300K customers from their own site, I am writing to file a formal complaint regarding persistent safety issues with Toyota Highlander Hybrid models, specifically between the years 2004 and 2007. Despite previous reports and numerous attempts to seek assistance from Toyota, the response has been unsatisfactory, with the company deflecting responsibility rather than providing a resolution. **Vehicle Information:** - Make: Toyota - Model: Highlander Hybrid - Year: 2007 - VIN: [XXX] **Description of the Issue:** 1) The primary concerns involve the hybrid a) BRAKE actuators failing/loosing braking power 2) the electrical inverters, which have shown a pattern of failure across many vehicles, including my own. 3) Leaky blow back from engine into intake. 4) Seat belts are not properly retracting, These failures could compromise the safety of the vehicle but also risk to the driver, passengers, and others on the road. **Previous Reports:** I have previously reported these issues to Toyota, but the attempts to resolve the matter have been met with deflection of blame. It is imperative to note that these issues are not isolated incidents but are widely reported by other owners of the same model. **Impact on Safety:** The malfunctioning of critical components such as the braking system has led to near-miss incidents that could have resulted in severe injuries or fatalities. It is unacceptable for such critical safety issues to remain unaddressed. **Request for Action:** I urge the NHTSA to investigate these reports thoroughly and take appropriate action to hold Toyota and its CEO accountable. The safety of countless drivers and the integrity of our transportation system depend on your prompt attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11590708 — an unverified report by a vehicle owner.
Alpharetta, GA
SERVICE BRAKES
Subject: Urgent Safety Concern - Recurring Issues with Toyota Highlander Hybrid Models Dear National Highway Traffic Safety Administration, We owned the car since almost new, after repeated attempts with Toyota, like others 300K customers from their own site, I am writing to file a formal complaint regarding persistent safety issues with Toyota Highlander Hybrid models, specifically between the years 2004 and 2007. Despite previous reports and numerous attempts to seek assistance from Toyota, the response has been unsatisfactory, with the company deflecting responsibility rather than providing a resolution. **Vehicle Information:** - Make: Toyota - Model: Highlander Hybrid - Year: 2007 - VIN: [XXX] **Description of the Issue:** 1) The primary concerns involve the hybrid a) BRAKE actuators failing/loosing braking power 2) the electrical inverters, which have shown a pattern of failure across many vehicles, including my own. 3) Leaky blow back from engine into intake. 4) Seat belts are not properly retracting, These failures could compromise the safety of the vehicle but also risk to the driver, passengers, and others on the road. **Previous Reports:** I have previously reported these issues to Toyota, but the attempts to resolve the matter have been met with deflection of blame. It is imperative to note that these issues are not isolated incidents but are widely reported by other owners of the same model. **Impact on Safety:** The malfunctioning of critical components such as the braking system has led to near-miss incidents that could have resulted in severe injuries or fatalities. It is unacceptable for such critical safety issues to remain unaddressed. **Request for Action:** I urge the NHTSA to investigate these reports thoroughly and take appropriate action to hold Toyota and its CEO accountable. The safety of countless drivers and the integrity of our transportation system depend on your prompt attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11590708 — an unverified report by a vehicle owner.
Laurel, MD
WHEELS
Only six months after installation as a set of 4 new tires at Sam's Club in May 2021, multiple cracks start to develop around the rims on both inside and outside of the tires. With time, the cracks grow in size. This happens on two tires, one is on the front passage side, and the other on the rear driver side.
NHTSA complaint #11514815 — an unverified report by a vehicle owner.
Laurel, MD
TIRES
Only six months after installation as a set of 4 new tires at Sam's Club in May 2021, multiple cracks start to develop around the rims on both inside and outside of the tires. With time, the cracks grow in size. This happens on two tires, one is on the front passage side, and the other on the rear driver side.
NHTSA complaint #11514815 — an unverified report by a vehicle owner.
West Covina, CA
SERVICE BRAKES
While driving a vehicle came across me and when i pressed on the brake hard, the car would stop normally, and ABS, brake, VSC came on the display along with a high pitch sound. I quickly reacted by pressing the E-Brake and shift to B - braking mode to be able to stop or slow down. The dealer said it was the Brake actuator that failed and its out of warrant, there was an enhancement warrant program that was issued by Toyota but expired. I feel the safety of people and property that this should've been a recall knowingly it can go out anytime. Contacted Toyota Corp. and they said this would be an out of pocket cost to the consumer which is around $3000. The manufacturer knew this could go out at any moment and should've made the RECALL instead. during the enhancement warranty program they would not replace it since it was still functioning.
NHTSA complaint #11500828 — an unverified report by a vehicle owner.
Bronx, NY
ENGINE
The VTT - I oil line leaks oil may burst
NHTSA complaint #11499542 — an unverified report by a vehicle owner.
Loveland, CO
SERVICE BRAKES
Driving at about 50 mph on two lane road, the VSC and ABS lights come on with a little chime warning, along with some other warnings. Check VSC is also in the small screen instead of the odometer. Toyota knows about ABS actuator issues on this vehicle, but Toyota did not extend the warranty beyond 150k miles and 10 years. This could be a safety issue with the ABS, VSC and brakes. Toyota published a "Warranty Enhancement Program - ZG1" on April 19, 2016, but only to dealers. After the initial warranty period, I've used independent repair shops, so I didn't get any notice. I did get other recall notices from Toyota on this vehicle and had them repaired by the dealer. Toyota should be more accountable for brake issues that could be safety related.
NHTSA complaint #11489403 — an unverified report by a vehicle owner.
Greenwood, IN
SERVICE BRAKES
All of the sensors for tires were removed before I bought this car and the tire light keeps on(the pressure is good). My friend said they might adjust the mileage, I wonder if there is something wrong with this car. There was only one break working while getting this car, the mechanics from other maintenance store found this critical issue out while I asked them to fix the working one. Nobody from that car dealer told me about this issue and let me drive this car with only one break for one month. Meanwhile, they promised me there would not be any safety issue and charged me for safety checking. Thank you for your time on my case. Best Regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11482804 — an unverified report by a vehicle owner.
West Hills, CA
SERVICE BRAKES
While driving down the 405fwy downhill, all my lights went off and showed VSC system on my dashboard. This part of the fwy is not extremely steep but somewhat is. When applying my brakes it was hard to get my vehicle to stop especially because I’m on a freeway and when trying to slow down because I’m going downhill. I had my family in the car. I can’t imagine if my my brakes actually gave what would happen. I researched this and Toyota only called this a “warranty extension” for your Brake Actuator. I can’t believe this hasn’t been classified as an official recall. Especially since it pertains to the brakes. An essential quality mechanism to prevent death. They obviously know they were in the wrong here since the warranted this as a “warranty extension”. All these vehicles should be recalled for human safety. Shame on them.
NHTSA complaint #11465596 — an unverified report by a vehicle owner.
Aguada, PR
UNKNOWN OR OTHER
we were station in the Military base in Belle chasse LA. I'm having a SAFETY issue with the vehicle brake system and ABS.I contacted Toyota and nothing was done this vehicle has like 76000 miles and this a mayor concerned, and safety issue I believe this is a factory problem from day one. I have read thousands of same complaints on line with same problem. I also read that Toyota had the same issue with Prius and my understanding is that it was a recall on those. My car is low in millage for the year and I have been the only owner. This is a safety issue and I need help I'm very concern for our safety and others . Thank you, and your attention to this matter is appreciated.
NHTSA complaint #11465292 — an unverified report by a vehicle owner.
Aguada, PR
SERVICE BRAKES
we were station in the Military base in Belle chasse LA. I'm having a SAFETY issue with the vehicle brake system and ABS.I contacted Toyota and nothing was done this vehicle has like 76000 miles and this a mayor concerned, and safety issue I believe this is a factory problem from day one. I have read thousands of same complaints on line with same problem. I also read that Toyota had the same issue with Prius and my understanding is that it was a recall on those. My car is low in millage for the year and I have been the only owner. This is a safety issue and I need help I'm very concern for our safety and others . Thank you, and your attention to this matter is appreciated.
NHTSA complaint #11465292 — an unverified report by a vehicle owner.
Orange, CA
SERVICE BRAKES
The 2007 Toyota Highlander Hybrid and certain Prius and Lexus models were equipped with an ABS actuator that could potentially fail and cause serious injuries and or death. A safety notice and enhanced warranty covered the parts and labor 10 years later; however, after the 10 years was up, the owner would be responsible for the all the costs. I noticed the vehicle making erratic noises from the engine bay and discovered it was the brake actuator but no warning lights or significant braking issues were of concern around 1/5/22. On 1/30/22 I was driving the vehicle when suddenly multiple lights came on which include the VSC, ABS, Brake, warning light, and exclamation warning light came on. The vehicle started acting erratic with unusual power loss and poor braking responsiveness. This also occurred on my 2005 Toyota Prius which I got into an accident in where the vehicle was totaled. This part should last the life of the vehicle, and if replaced in the past due to safety concerns under the enhanced warranty, all vehicles with the same old part number should be recalled and replaced at no charge to the owner.
NHTSA complaint #11449605 — an unverified report by a vehicle owner.
Manahawkin, NJ
UNKNOWN OR OTHER
Was driving on highway and Check Hybrid System, Check ABS System and Check VSC system flashed on dash, lost all power. Had to manage my way and pull over on the side as I could not accelerate anymore. Sent vehicle to 3 shops/dealerships, NOBODY can figure out what is wrong and all saying it cannot be fixed. HELP PLEASE! Car starts up on battery but when engine tries to fire up it sputters and dies and gives the Check Hybrid, Check VSC System messages. Codes scanned showed all 6 coils were bad, replaced them all and still saying all 6 are bad. New coils, new plugs, nobody knows what is the issue. I'm already into this for thousands of dollars, I really, really cannot afford any more money into this! Someone please help me. Thank you so much.
NHTSA complaint #11421687 — an unverified report by a vehicle owner.
at 217,800 milesLittle Rock, AR
SERVICE BRAKES
MY VCS LIGHT,ABS,BRAKE,TRACTION CONTROL LIGHT IS ON. PLUS A HORRIBLE BUZZING NOISE ALWAYS ON. BRAKES ARE HARD TO PRESS DOWN ON. IT HAPPENED WHEN WE WERE DRIVING IT.
NHTSA complaint #11402876 — an unverified report by a vehicle owner.
MY VCS LIGHT,ABS,BRAKE,TRACTION CONTROL LIGHT IS ON. PLUS A HORRIBLE BUZZING NOISE ALWAYS ON. BRAKES ARE HARD TO PRESS DOWN ON. IT HAPPENED WHEN WE WERE DRIVING IT.
NHTSA complaint #11402876 — an unverified report by a vehicle owner.
at 150,000 milesTucson, AZ
SERVICE BRAKES
WE HAVE A 2007 TOYOTA HIGHLANDER HYBRID LIMITED WITH APPROXIMATELY 150K MILES. IN OCTOBER 2017 WE BEGAN TO EXPERIENCE BREAKING PULSING AND SQUEAKING ISSUES. UPON INSPECTION AT PRECISION TOYOTA OF TUCSON, AZ, IT WAS DETERMINED TO BE THE BREAK ACTUATOR. THE BREAK ACTUATOR FAILURE IS A VERY COMMON PROBLEM FOR TOYOTA VEHICLES BEGINNING AS EARLY AS 2004 AND THIS CAN BE EASILY SEARCHED ONLINE. THIS BREAK FAILURE CAN RESULT IN COMPLETE BREAK FAILURE WHILE DRIVING (AND REPORTS OF THIS OCCURRING ARE EASILY SEARCHED ONLINE). IN 2017, THE BREAK ACTUATOR REPLACEMENT WAS FULLY COVERED BY THE WARRANTY ENHANCEMENT PROGRAM, BUT IT WAS VERBALLY ESTIMATED AT $2200 TO REPAIR AT THAT TIME. AS THE OWNERS OF THIS VEHICLE FOR SINCE 2009, IT WAS ODD THAT WE WERE NEVER NOTIFIED OF THIS RECALL/EXTENDED WARRANTY- BUT JUST 'FORTUNATE' ENOUGH TO HAVE OURS FAIL IN A TIMELY MANNER TO BE FULLY COVERED BY THE EXTENDED WARRANTY. IN NOVEMBER 2020, OUR 2007 TOYOTA HYBRID HIGHLANDER BEGAN DEMONSTRATING THE SAME BREAK ACTUATOR FAILURE 'SYMPTOMS' AS IN OCTOBER 2017 (PULSING BREAKS, REDUCED RESPONSE TO INCREASED BREAK PRESSURE, SQUEAKING NOISE WHEN BREAK DEPRESSED WHILE PARKED OR DRIVING). THIS REPAIR/REPLACEMENT IS NO LONGER COVERED UNDER THE WARRANTY ENHANCEMENT PROGRAM, EVEN THOUGH THE 2008- 2010 MODELS OF OUR VEHICLE HAD AN EXTENSION UNTIL 12/31/2020. THE ESTIMATE FOR THIS SECOND REPAIR IN 3 YEARS IS ~$2500-$2800... FOR A WIDELY-KNOWN AND DANGEROUS BREAK ENGINEERING ERROR THAT TOYOTA IS WELL AWARE OF AND HAS BEEN FOR YEARS.
NHTSA complaint #11396205 — an unverified report by a vehicle owner.
at 182,000 milesHeflin, AL
SERVICE BRAKES
C1391 ' ABNORMAL LEAK OF ACCUMULATOR PRESSURE WHILE DRIVING
NHTSA complaint #11395313 — an unverified report by a vehicle owner.
