Owners have filed 502 complaints
about the 2008 Toyota Highlander with NHTSA between 2007 and 2026.
The largest single group is the brakes.
Across this model's run it ranks 2 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 88
Against the median year of the Toyota Highlander. 50 means typical for this
model; 100 means roughly double.
Severity — 100
22.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 50
29% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2008 compares with every other Toyota Highlander
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
826.7%
Automatic Transmission
723.3%
Engine
516.7%
Inverter
26.7%
Accelerator Pedal
26.7%
Defroster/Defogger/Hvac System
26.7%
Axle Assembly
26.7%
Sun/Moon Roof Assembly
26.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
71.8%
1,000 – 9,999 miles
287.3%
10,000 – 24,999 miles
4511.7%
25,000 – 49,999 miles
4812.5%
50,000 – 74,999 miles
6015.6%
75,000 – 99,999 miles
5514.3%
100,000 – 149,999 miles
8923.1%
150,000+ miles
5313.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2007peak 32Mar 2026
NHTSA investigations into the 2008 Toyota Highlander
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA18006Opened 16 Nov 2018Closed 2 Apr 2024STEERING:COLUMN
Steering Column Separation
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence,...
PE18005Opened 4 May 2018Closed 20 Nov 2018STEERING:COLUMN
Upper Steering Column Separation
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submit...
Recalls on the 2008 Toyota Highlander
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
16V396000
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
Risk: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
15V689000
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
Risk: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
14V743000
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Risk: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
14V168000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
Risk: If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
12V491000
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
Risk: If the switch overheats, it may melt, possibly resulting in a fire.
11V245000
AIR BAGS
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.
Risk: INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
10V035000
EQUIPMENT:OTHER:LABELS
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Risk: THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
10V036000
EQUIPMENT:OTHER:LABELS
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
Risk: A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 2015493315,091 units in Canada
Electrical
On certain vehicles, inconsistent application of grease during the manufacturing process could cause the driver's side power window master switch to stick or become inoperative due to electrical contact point wear. This could cause debris to accumulate between the contact points, potentially resulting in an electrical short circuit. If a short circuit occurs, the switch assembly may overheat, produce smoke, melt and/or potentially lead to a fire causing injury and/or property damage. Correction: Dealers will inspect the driver's power window master switch and apply a specialized grease that inhibits heat build-up, or replace the power window master switch circuit board, as necessary. Note: This is an expansion of recall 2012-338.
Recall 2014124344,870 units in Canada
Airbag
On certain vehicles, electrical circuitry in the steering wheel assembly may become damaged. As a result, the driver's airbag may not function as intended, causing the instrument panel airbag warning lamp to illuminate. Failure of the driver's airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the seat occupant. Correction: Dealers will replace the spiral cable assembly.
Recall 2012338239,459 units in Canada
Electrical
On certain vehicles, due to improperly applied grease, the driver's side power window master switch could stick or become inoperative. If attempts are made to lubricate the switch, the switch assembly could overheat and melt. A melting switch may produce smoke and potentially lead to a fire causing property damage and/or personal injury. Correction: Dealers will inspect the driver's power window master switch and apply a specialized grease that inhibits heat build-up, or replace the power window master switch circuit board, as necessary.
Recall 201116825,000 units in Canada
Airbag
On certain vehicles, the roll angle sensors in the airbag sensor assembly could fail. If one of the roll angle sensors malfunctions, the airbag warning lamp will illuminate, the roll detection system will be suspended, and the curtain shield airbag will not deploy during a roll-over crash (where deployment is warranted), thereby increasing the risk of personal injuries to the seat occupant. The airbag system, however, will continue to detect frontal and lateral impacts and, in those instances, will function as designed. If both roll angle sensors fail nearly simultaneously after starting the vehicle, the curtain shield airbag and the seatbelt pretensioner could inadvertently deploy. Inadvertent curtain shield airbag deployment in a non-impact situation may cause damage to the surrounding vehicle environment and create expensive vehicle repair, including replacement of the curtain shield airbag module and the airbag electronic control unit. In some instances, inadvertent deployment could cause minor injuries to vehicle occupants. Correction: Dealers will replace the airbag sensor assembly.
Recall 201012446,923 units in Canada
Accessories
On certain vehicles, if the Toyota optional accessory "tray-type" floor mat is not secured by the retaining hooks, or if it is placed on top of an existing floor mat, the "tray-type" floor mat could move forward and interfere with the accelerator pedal. This could result in a crash causing property damage, personal injury or death. Correction: The manufacturer will notify owners to remove the "tray-type" floor mat and provide instructions on how to obtain a reimbursement.
Recall 2009290437,445 units in Canada
Other
On certain vehicles, the accelerator pedal may become stuck in the wide open position due to an unsecured or incompatible driver's floor mat. A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. Correction: Dealers will reconfigure the shape of the accelerator pedal. Certain models will also have the shape of the floor underneath the accelerator pedal modified and/or a brake override system installed.
Recall 20083086,963 units in Canada
Seats And Restraints
On certain vehicles, during the installation of an infant seat on the 3rd row seat, the seatbelt mechanism might revert back to the Emergency Locking Retractor (ELR) mode vs. an Automatic Locking Retractor (ALR) mode. Toyota has initiated a Customer Support program to provide replacement parts to prevent the ALR from reverting to ELR mode. Correction: Dealers will install a newly designed seatbelt component free of charge.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 100,000 milesUniondale, NYFire1 injured
ENGINE
The contact owned a 2008 Toyota Highlander. The contact stated that while driving at approximately 20 MPH, an abnormal, booming sound was emitted from the vehicle as heavy, black smoke entered her vehicle. Due to the smoke, the contact's vision became obstructed, and the contact immediately shifted into park and jumped out of her vehicle for safety. It was unknown if there were any warning lights. As a result, the contact injured her right hip and strained her vocal cords. The vehicle quickly became engulfed in flames as authorities were called to the scene. The fire department extinguished the flames as both a fire and a police report were filed. The vehicle was towed to an independent mechanic, where it was deemed a total loss. There was no property damage. The origin of the fire was unknown, and an investigation was opened by the insurance company. The contact sought medical attention the next day and was treated for the strain on her right hip. The manufacturer was notified of the failure, and the contact was given a case number. The contact was also informed that she would receive a response from them within 45 days. The vehicle was destroyed. The failure mileage was approximately 100,000.
NHTSA complaint #11722415 — an unverified report by a vehicle owner.
Chula Vista, CACrash3 injured
SEAT BELTS
I was in a car accident yesterday two cars hit me from behind my daughter was in the third row and my other kids in the second row. The air bags didn't deploy and my daughters seatbelt in the third row didn't lock when the cars impacted my vehicle her seat belt kept going forward with her. Also my seat belt unlocked and came off upon impact of car
NHTSA complaint #11565038 — an unverified report by a vehicle owner.
Chula Vista, CACrash3 injured
AIR BAGS
I was in a car accident yesterday two cars hit me from behind my daughter was in the third row and my other kids in the second row. The air bags didn't deploy and my daughters seatbelt in the third row didn't lock when the cars impacted my vehicle her seat belt kept going forward with her. Also my seat belt unlocked and came off upon impact of car
NHTSA complaint #11565038 — an unverified report by a vehicle owner.
Bridgeport, CTCrash1 injured
AIR BAGS
Airbag failed to deploy in a front-left collision with another vehicle. The other vehicle's airbags did deploy. The vehicle is totalled and not available for inspection. The lack of deployment resulted in a head injury and whiplash. There was no advanced warning of this being a problem.
NHTSA complaint #11496241 — an unverified report by a vehicle owner.
Battle Creek, NECrash
VEHICLE SPEED CONTROL:THROTTLE
Slowing down, but the car surged forward colliding into a building. The dealership only ran a .5 hour diagnosis and couldn't find anything. Did not proceed w/further diagnosis as did not want to pay out of pocket.
NHTSA complaint #11477729 — an unverified report by a vehicle owner.
Bonita Springs, FLCrash
ELECTRICAL SYSTEM
ABS system failure for the second time after repair, cost $3400 to replace after causing complete loss of brakes. 4 years after incident same exact ABS warning and VCS system failure with message to immediately take vehicle to dealership. There is a class action lawsuit on other hybrid models but Toyota inspected and said it would cost another $3500 to fix because there is no recall on the part.
NHTSA complaint #11459644 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 100,000 milesUniondale, NYFire1 injured
ENGINE
The contact owned a 2008 Toyota Highlander. The contact stated that while driving at approximately 20 MPH, an abnormal, booming sound was emitted from the vehicle as heavy, black smoke entered her vehicle. Due to the smoke, the contact's vision became obstructed, and the contact immediately shifted into park and jumped out of her vehicle for safety. It was unknown if there were any warning lights. As a result, the contact injured her right hip and strained her vocal cords. The vehicle quickly became engulfed in flames as authorities were called to the scene. The fire department extinguished the flames as both a fire and a police report were filed. The vehicle was towed to an independent mechanic, where it was deemed a total loss. There was no property damage. The origin of the fire was unknown, and an investigation was opened by the insurance company. The contact sought medical attention the next day and was treated for the strain on her right hip. The manufacturer was notified of the failure, and the contact was given a case number. The contact was also informed that she would receive a response from them within 45 days. The vehicle was destroyed. The failure mileage was approximately 100,000.
NHTSA complaint #11722415 — an unverified report by a vehicle owner.
La Junta, CO
SERVICE BRAKES
THERE WAS NO INCIDENT. WHEN THE BRAKE MALFUNCTION SCREEN DISPLAYED, I DROVE THE VEHICLE TO THE NEAREST TOYOTA DEALER IN PUEBLO, COLORADO. I RECEIVED THE ATTACHED SERVICE MESSAGE AND PICKING TICKET; 17june2025. IT ALSO NEEDS NEW BRAKE PADS, ROTOR ADJUSTMENT, AND 5 NEW TIRES. TOTAL~$6000. WAY TOO PRICY! I PAID FOR THE DIAGNOSTIC TEST, AND DROVE HOME CAREFULLY! THE VEHICLE HAS BEEN SITTING IN MY CARPORT SINCE, AND I AM WALKING THE CITY LIMITS FOR ALL PURPOSES. THE 12V BATTERY DIED MID-JULY, WITHOUT REPLACEMENT SINCE. I LIVE IN LA JUNTA, 70 MILES EAST OF THE DEALER. SO WE'RE LOOKING AT 99,000 TOTAL MILES AS IT SITS.
NHTSA complaint #11689649 — an unverified report by a vehicle owner.
Philadelphia, PA
ELECTRICAL SYSTEM
My 2008 Toyota Highlander Hybrid is having severe issues with the ABS system. Toyota is reporting that it needs an ABS actuator and ABS pump replacements. These were a part of Toyota's previous Customer Support Program, but the program expired before I owned the vehicle. That is EXTREMELY dangerous and the issue with the ABS system should be considered a Safety Recall that is ALWAYS available to Toyota customers to rectify and paid for by Toyota. It is a BRAKING ISSUE. It is not just brake pads, or normal wear and tear. This is a known issue and regardless of the timeline, Toyota should absolutely pay for the repair.
NHTSA complaint #11686896 — an unverified report by a vehicle owner.
Philadelphia, PA
SERVICE BRAKES
My 2008 Toyota Highlander Hybrid is having severe issues with the ABS system. Toyota is reporting that it needs an ABS actuator and ABS pump replacements. These were a part of Toyota's previous Customer Support Program, but the program expired before I owned the vehicle. That is EXTREMELY dangerous and the issue with the ABS system should be considered a Safety Recall that is ALWAYS available to Toyota customers to rectify and paid for by Toyota. It is a BRAKING ISSUE. It is not just brake pads, or normal wear and tear. This is a known issue and regardless of the timeline, Toyota should absolutely pay for the repair.
NHTSA complaint #11686896 — an unverified report by a vehicle owner.
Mission Viejo, CA
ELECTRICAL SYSTEM
The Intelligent power module failed on the vehicle. I read this is common for my vehicle however there is no recall matching my VIN. Vehicle was purchased out of state one year ago. We took the vehicle to a Toyota dealership who suggested I inquire about the issue because it’s possible this VIN should have been included.
NHTSA complaint #11681187 — an unverified report by a vehicle owner.
Odometer Fraud. The contact purchased a 2008 Toyota Highlander. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 123,399, and at the time of registration, it was discovered that the mileage was 271,890.
NHTSA complaint #11680713 — an unverified report by a vehicle owner.
Philadelphia, PA
SERVICE BRAKES
Good Afternoon, The brake actuator and booster pump failed on my 2008 Toyota Highlander Hybrid. ABS, Brake, and VSC warning lights came on, and the brakes became weak and unsafe. A repair shop confirmed the issue with codes C1252, C1256, and C1391. I tried to fix it at a local shop last year, but the problem came back. It seems this repair can only be fully done at a Toyota dealer due to software requirements. However, the dealer repair cost is very high. I cannot afford the repair or a new car right now because of family budget limits — we have three children and rely on this vehicle every day(only one car). Toyota declined to help, even though I later found this issue was once covered under Program ZKC, which I missed. The vehicle is still unsafe and available for inspection. Thank you very much for considering my issue!
NHTSA complaint #11674307 — an unverified report by a vehicle owner.
San Diego, CA
SERVICE BRAKES
Brake actuator failure. Have to manually brake, stopping distance significantly increased. 3,145$ to replace at Toyota dealership.
NHTSA complaint #11627605 — an unverified report by a vehicle owner.
King William, VA
SERVICE BRAKES
In June 2019, Toyota issued a recall for ABS malfunction, diagnostic code C1391 - brake actuator and accumulator. New parts were issued by Toyota in 2019 as part of the recall. My vehicle experienced ABS malfunction, diagnostic code C1391 in March 2022 and was repaired by Toyota with the new and improved parts issued as part of the recall. As of October 14, 2024, my vehicle is experiencing the same issue again - ABS brake malfunction diagnostic code C1391, with the brake system light, master warning light, abs light and ABS Malfunction warning noted on the screen. The vehicle can be inspected. Toyota has inspected and confirmed it is the same issue again. The new and improved parts from 2019 should not fail within 20,000 miles. Toyota did confirm that they used the new parts issued as part of the recall and cannot explain why they failed faster than the original parts causing dangerous braking issues.
NHTSA complaint #11621337 — an unverified report by a vehicle owner.
Surprise, AZ
SERVICE BRAKES
We were driving at about 40 MPH and approached our turn. When I depressed the brakes, they felt spongy and I had trouble slowing quickly. The yellow triangle illuminated on the dash and a long warning beep sounded. I was able to get safely parked in a parking lot, and my son came and took a look as well. We had the car towed to a shop, who diagnosed the problem, stating that we needed to replace the brake booster pump and actuator assembly. A family member noted that Toyota had issued a recall for vehicles with the same year/make/model for the braking system, so we had it towed to our local Toyota dealership to verify that they had no open recalls on the brakes and complete a full inspection otherwise. They validated that the brake booster pump and actuator assembly needed to be replaced. I am left wondering why my vehicle was not included in Toyota's recall.
NHTSA complaint #11613980 — an unverified report by a vehicle owner.
Kansas City, KS
SERVICE BRAKES
There was a customer support program from Toyota for certain Highlander from 2008 to 2010. The deadline was in 2020. The same issue started for me three weeks ago. Local Toyota Service center confirmed that it is the same code and issue but quoted me over $3000 to replace the whole thing. Since Toyota admitted that this is a faulty part and had support program to replace the parts, there should not be expiration date on the support program. This issue can only be fixed by Toyota Service center since it requires specialized tool and software. Customer should not be forced to pay the excessive fees because Toyota used faulty parts in the beginning.
NHTSA complaint #11608546 — an unverified report by a vehicle owner.
Bellingham, WA
SERVICE BRAKES
The brake pedal gave no resistance, going right to the floor. The ABS system warnings lit up on the dashboard at the same time. I was able to pull the car over safely, but it was not driveable and needed a tow to a repair shop. The repair shop noted that the brake actuator assembly and skid module failed and needed replacement. AFTER DOING RESEARCH WE ARE CONFIDENT THE ISSUE IS EXACTLY AS HUNDREDS OF OTHER OWNERS HAVE PREVIOUSLY REPORTED TO TOYOTA, BBB, AND NHTSA. TOYOTA HAS SINCE ISSUES RECALLS AND WARRANTY EXTENSIONS FOR THE OTHER TOYOTA HYBRID MODEL THAT UTILIZE THE SAME PLATFORM/SYSTEM BUT JUST NOT FOR THE LATER 2008 HIGHLANDER HYBRID. SOMEONE NEEDS TO STEP UP AND HOLD TOYOTA ACCOUNTABLE FOR THE SAME FAULTY PARTS THEY CONTINUED TO INSTALL IN THEIR OTHER HYBRID VEHICLES THEY SOLD TO CONSUMERS. THE ABS SYSTEM IS CLEARLY NOT FUNCTIONING PROPERLY AS HUNDREDS OF CONSUMERS HAVE PREVIOUSLY NOTED. WHY WOULD TOYOTA COVER THE COST OF REPAIR FOR OTHER HYBRIDS WITH THIS SAME DEFECT BUT NOT OTHERS? THERE NEEDS TO BE A RECALL OR WARRANTY EXTENSION ISSUED FOR THIS MODEL/YEAR AS TOYOTA HAS ISSUED FOR OTHER HYBRID MODELS USING THE SAME PLATFORM. THIS IS CLEARLY A WELL-DOCUMENTED PROBLEM FOR THE 2008 MODELS.
NHTSA complaint #11604087 — an unverified report by a vehicle owner.
Gilbert, AZ
SEAT BELTS
The ECU requires a reflash or replacement. The hybrid batteries over heat and regen braking randomly shuts off during braking or before/after due to overheating becuswe the cooling fans do not engage past level 1 or 2. The fans in fact never go full speed unless commanded by a Toyota service tech via the software during fan testing. Upon testing I noticed they not once went high enough to be audible and thus overheated. Manu forms indicate this is a common issue and requires 180-$300 for a reflash and/or replacement of the compu) ECU to alleviate this issue. Second issue I've found is the 3rd row seat belts just like some other MY Highlanders have their restraints cut at the shackle holding them to the body of the vehicle. I have seen several sheered this way including my own vehicle.
NHTSA complaint #11577484 — an unverified report by a vehicle owner.
Gilbert, AZ
UNKNOWN OR OTHER
The ECU requires a reflash or replacement. The hybrid batteries over heat and regen braking randomly shuts off during braking or before/after due to overheating becuswe the cooling fans do not engage past level 1 or 2. The fans in fact never go full speed unless commanded by a Toyota service tech via the software during fan testing. Upon testing I noticed they not once went high enough to be audible and thus overheated. Manu forms indicate this is a common issue and requires 180-$300 for a reflash and/or replacement of the compu) ECU to alleviate this issue. Second issue I've found is the 3rd row seat belts just like some other MY Highlanders have their restraints cut at the shackle holding them to the body of the vehicle. I have seen several sheered this way including my own vehicle.
NHTSA complaint #11577484 — an unverified report by a vehicle owner.
Gilbert, AZ
ENGINE
The engine burns Coolant and yet doesn't overheat. The engine on cyl 4 misfires. Changing the head gasket didn't repair the issue, replacing all fuel Injectors and ignition parts didn't either. Heads inspected and passed. Compression testing passed. Always misfires on cyl 4. No repair aside from an ecu reflash or replacement seems to be possible. 4 shops looks at it and couldn't find any reason why it was misfiring and no traces of water were found in the interior, on the floor, in the oil or exhaust in the cooling system.
NHTSA complaint #11577485 — an unverified report by a vehicle owner.
American Fork, UT
SERVICE BRAKES
Intermittent warnings "Check ABS", "Check Brake System", "Check VSC System" have been showing up on the vehicle display along with the brake and traction control warning lights. This has been happening on and off for several months. Diagnostic Trouble Code reader shows "C1391 Abnormal Leak of Accumulator pressure".
NHTSA complaint #11577488 — an unverified report by a vehicle owner.
Corvallis, OR
ELECTRICAL SYSTEM
Myself, and many other 2008 Toyota Highlander Hybrid owners, have a vehicle code labeled C1391 "Leak in Accumulator" wherein the vehicles brake actuator and brake booster pump malfunction. The dash of my vehicle has the following indicators on; Check ABS, Check Brake System, Check VSC System, Yellow Master Warning Light, Red Brake System Light & Buzzer, Yellow ABS Warning Light, and Yellow Slip Indicator Light. This has been a significant cause of concern for me over the past two-three years since purchasing this vehicle. This is a known issue throughout the Toyota Highlander Hybrid community and the dealership is not upholding their previous recall which occurred in late 2019 and ended in 2020, after I had purchased the vehicle. The cost of repairs is upwards of $4,000 and Toyota has not given the proper opportunity for recall repairs to owners. This is a significant safety issue because if the brakes fail, a severe crash may injure myself or others. The problem has been reproduced by several other owners, dealerships, and independent service centers (this is a well known and common issue). This vehicle is available for inspection if requested. I plead that you please insist on Toyota reopening their recall to provide service to the owners of this vehicle, this is an issue with their manufacturing and not on the owners/operators. This problem occurred immediately after receiving scheduled maintenance to my vehicle from a certified Toyota Dealership, whom have quoted me the above cost for repairs and may have caused the issue in the first place.
NHTSA complaint #11574334 — an unverified report by a vehicle owner.
Corvallis, OR
SERVICE BRAKES
Myself, and many other 2008 Toyota Highlander Hybrid owners, have a vehicle code labeled C1391 "Leak in Accumulator" wherein the vehicles brake actuator and brake booster pump malfunction. The dash of my vehicle has the following indicators on; Check ABS, Check Brake System, Check VSC System, Yellow Master Warning Light, Red Brake System Light & Buzzer, Yellow ABS Warning Light, and Yellow Slip Indicator Light. This has been a significant cause of concern for me over the past two-three years since purchasing this vehicle. This is a known issue throughout the Toyota Highlander Hybrid community and the dealership is not upholding their previous recall which occurred in late 2019 and ended in 2020, after I had purchased the vehicle. The cost of repairs is upwards of $4,000 and Toyota has not given the proper opportunity for recall repairs to owners. This is a significant safety issue because if the brakes fail, a severe crash may injure myself or others. The problem has been reproduced by several other owners, dealerships, and independent service centers (this is a well known and common issue). This vehicle is available for inspection if requested. I plead that you please insist on Toyota reopening their recall to provide service to the owners of this vehicle, this is an issue with their manufacturing and not on the owners/operators. This problem occurred immediately after receiving scheduled maintenance to my vehicle from a certified Toyota Dealership, whom have quoted me the above cost for repairs and may have caused the issue in the first place.
NHTSA complaint #11574334 — an unverified report by a vehicle owner.
at 175,000 milesAsheville, NC
STRUCTURE
The contact owns a 2008 Toyota Highlander. The contact stated while driving at various speeds, the front end of the vehicle was making an abnormal clunking sound. The vehicle was taken to an independent mechanic, where it was diagnosed that the entire subframe was severely corroded and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 175,000.
NHTSA complaint #11565781 — an unverified report by a vehicle owner.
Chula Vista, CACrash3 injured
SEAT BELTS
I was in a car accident yesterday two cars hit me from behind my daughter was in the third row and my other kids in the second row. The air bags didn't deploy and my daughters seatbelt in the third row didn't lock when the cars impacted my vehicle her seat belt kept going forward with her. Also my seat belt unlocked and came off upon impact of car
NHTSA complaint #11565038 — an unverified report by a vehicle owner.
Chula Vista, CACrash3 injured
AIR BAGS
I was in a car accident yesterday two cars hit me from behind my daughter was in the third row and my other kids in the second row. The air bags didn't deploy and my daughters seatbelt in the third row didn't lock when the cars impacted my vehicle her seat belt kept going forward with her. Also my seat belt unlocked and came off upon impact of car
NHTSA complaint #11565038 — an unverified report by a vehicle owner.
Dallas, TX
SERVICE BRAKES
Brought this sport utility truck from a dealership out of Sandersville, Geogia in 2018. Never had an issue with this vehicle. All services are done in the dealership. It previously has 168k mileage. I have always heard sounds from as i have learned is the ABS motor\pump system since purchasing the vehicle in 2018, but never any issues. Now November 2023 this ABS situation has my whole dashboard lit up. This got full attention due we were traveling when this occurred to us telling me to stop the vehicle, pull over, shut the car off and contact a dealer. We exited the freeway at a gas station to see what the matter was about. I didn't since any tightness in the brake pedal so I drove back home to be safe. Warning messages read: Check VSC System, BRAKE Malfunction, Cheak Brake , Check ABS. I have not been able to get it fix due to the cost of the repair on an issue Toyota already knew about. It's our brakes Toyota. Has money over ridden the performance of these vehicle's? Safety for the customer is first, I thought.
NHTSA complaint #11564245 — an unverified report by a vehicle owner.
Memphis, TN
SERVICE BRAKES
I own a 2008 Highlander Hybrid Limited. The ABS actuator and assembly have gone bad. The following dash lights are illuminated: ABS, VSC, brake warning, and parking brake. The issue has been confirmed by toyota dealer. This defect has been reported HUNDREDS of times and Toyota has yet to issue a recall for 2008 and above models. In 2019 there was a Customer Support Program Bulletin(CUSTOMER SUPPORT PROGRAM BULLETIN (ZKC): REPAIR COVERAGE FOR BRAKE ACTUATOR ASSEMBLY AND BRAKE BOOSTER PUMP ASSEMBLY ON CERTAIN 2008-2010 MY HIGHLANDER HYBRID VEHICLES) stating, " Toyota is providing coverage for repairs related to the certain internal malfunctions of the brake booster assemblies. One or more of the following specific Diagnostic Trouble Codes (DTCs) C1391, C1252, C1256 or C1253 will be stored in the vehicles memory to be used as verification." This 'customer support' bulletin was published June 6TH, 2019 and revised August 28TH, 2019. The bulletin continues, "Primary Coverage offers the Customer Support Program until December 31, 2020, regardless of mileage. After the Primary Coverage, the Secondary Coverage is applicable for 10 years or 150,000 miles from the vehicle’s date of first use, whichever occurs first." However, as this document clearly states that the affected and covered vehicles range from those manufactured in the years 2008-2010, the owners of a 2008/2009 model would only be eligible for primary coverage; allowing only about 1 year and 7 months for possible brake failure before a customer could file a claim for repair under warranty. Without any coverage the total cost for repair amounts to +$3,000.00(.) Seeing as this is an issue with Toyota manufacturing it seems that Toyota is much more concerned with keeping their money instead of preventing injury by issuing a recall and taking care of their customers.
NHTSA complaint #11546037 — an unverified report by a vehicle owner.
Lake Winnebago, MO
SERVICE BRAKES
This exact issue has occurred before and was already recalled and repaired. The issue is the brake system malfunctions and the vehicle information center states to take vehicle to dealership for repair immediately. Brakes can fail and multiple warning system are displayed.
NHTSA complaint #11541314 — an unverified report by a vehicle owner.
Yonkers, NY
AIR BAGS
Air bag lights continue to show. Vehicle had not been in any accidents. Seat warms do not work light comes on when you turn them on. Driver window will go up half way occasionally. Back wiper motor makes loud noise and doesn’t work anymore. Tire sensor also comes out.
NHTSA complaint #11520740 — an unverified report by a vehicle owner.