69 of the
7,124 complaints filed about the Toyota Highlander
are about the equipment —
1% of everything owners reported.
The worst model year for it is 2002.
The contact owns a 2022 Toyota Highlander equipped with a Kuat Transfer V2 Bike Rack. The contact stated that while driving approximately 50 MPH, the contact noticed that the bicycle was lowering from the rear windshield. The contact inspected the bike rack attached to the vehicle and noticed that the shorter tray where the second wheel had turned in a vertical direction had caused the bike's wheel to drop. Additionally, the bike rack's second tray did not have any screws to secure the tray in an horizontal position. The contact also noticed that the second tray was significantly shorter than the first tray, resulting in less space for the bike tire to rest appropriately. The contact was unable to secure the second tray after several attempts. The manufacturer was made aware of the failure and provided the contact with a new second tray. No further information was provided. The vehicle mileage was 15,000.
NHTSA complaint #11606705 — an unverified report by a vehicle owner.
I PURCHASED A TOYOTA HIGHLANDER IN APRIL 2017 FROM THE JIM COLEMAN DEALER IN BETHESDA, MARYLAND. SINCE THEN, THIS TERRIBLE DESIGNED CAR IS HURTING ME AND MY FAMILY. IN THE BACK OF THE CAR, THE REAR LIGHT COVERS STICK OUT ABOUT 3 INCHES, THE EDGES ARE AS SHARP AS A KEEN KNIFE (PHOTOS ATTACHED). WHEN I UNLOAD STUFF FROM THE TRUNK, IT OFTEN HURTS ME. I HAVE TRIED TO BE VERY CAREFUL. I ALSO REMINDED MY TEENAGE SON WITH CAUTION. HOWEVER, IT STICKS OUT TOO MUCH AND IS TOO SHARP. IT IS HARD TO AVOID. IT KEEPS HURTING. FOR EXAMPLE, THREE MONTHS AGO, ON AN EVENING IT WAS DARK AND RAINING, AT A COSTCO PARKING LOT, WHEN I UPLOADED GROCERIES ONTO THE CAR, MY RIGHT ARM AND JOINT WERE SUDDENLY HIT BY THIS SHARP CUTTING EDGE OF THE REAR LIGHT COVER. THE KEEN EDGE CUT MY ARM, AND THE STICK OUT PART BADLY HURT MY JOINT (PHOTOS ATTACHED). I COULD NOT RAISE MY ARM. THREE MONTHS HAVE PASSED; HOWEVER, MY JOINT IS STILL PAINING. I WENT TO JIM COLEMAN DEALER AND POINTED OUT THE DANGER PART IN THE REAR. I HAD THEIR MANAGERS AND STAFF TO FEEL BY PUTTING THEIR HANDS ON THE KEEN EDGE. THEY ALL ADMITTED IT IS BAD DESIGN AND EASY TO INJURE PEOPLE. BUT THEY SAID THEY COULD NOT DO ANYTHING ABOUT IT. I ASKED IF THEY COULD REPORT INCIDENTS/CASES TO MANUFACTURERS, AND HAVE IT IMPROVED. THEY SAID THEY SELL CARS ONLY. I RANDOMLY TOOK PHOTOS OF OTHER MADE OF CARS (PHOTOS ATTACHED). NONE OF THEM STICK OUT A KNIFE LIKES HIGHLANDER. IT IS A NIGHTMARE WHEN USING THIS HIGHLANDER DAILY.
NHTSA complaint #11251810 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DRIVESHAFT BECAME EXPOSED. IN ADDITION, THE DRIVER AND PASSENGER SEAT ADJUSTMENT LEVERS BECAME DETACHED FROM THE SEAT HARNESS. OAKLAWN TOYOTA IN OAKLAWN, IL (60453-2668) WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000. UPDATED 09/28/17*LJ****UPDATED 10/24/17*LJ *JS *AS THE CONSUMER STATED THE NAVIGATION SYSTEM AND RADIO FAILED. THE VEHICLE WAS NOT SOLD WITH LEATHER SEATS AS IT WAS SUPPOSED TO HAVE BEEN.
NHTSA complaint #11012152 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DRIVESHAFT BECAME EXPOSED. IN ADDITION, THE DRIVER AND PASSENGER SEAT ADJUSTMENT LEVERS BECAME DETACHED FROM THE SEAT HARNESS. OAKLAWN TOYOTA IN OAKLAWN, IL (60453-2668) WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000. UPDATED 09/28/17*LJ****UPDATED 10/24/17*LJ *JS *AS THE CONSUMER STATED THE NAVIGATION SYSTEM AND RADIO FAILED. THE VEHICLE WAS NOT SOLD WITH LEATHER SEATS AS IT WAS SUPPOSED TO HAVE BEEN.
NHTSA complaint #11012152 — an unverified report by a vehicle owner.
MY DRIVER SIDE VISOR LOST ALL TENSION. I HAD TO EITHER HOLD IT UP OR TIE IT OUT OF THE WAY. I HAD IT REPLACED AT LOWE TOYOTA IN WARNER ROBINS, GA FOR $199.87. I WOULD NOT EXPECT A VISOR TO TEAR UP EVEN FOR A 2011 MODEL. IT WAS A SAFETY ISSUE THAT NEEDED TO BE FIXED. I THINK THERE SHOULD BE A RECALL ON THESE VISORS AND REIMBURSEMENT FOR REPLACING THEM. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10925378 — an unverified report by a vehicle owner.
STARTING THIS SUMMER OUR 2013 TOYOTA HIGHLANDER WAS HAVING A TERRIBLE ODOR COMING FROM THE AC. WENT TO DEALER AND WAS TOLD THEY WOULD CLEAN OUT THE AC/ EVAPORATOR BOX WITH AMMONIA AND THEN PUT A MINT SPRAY TO REDUCE AMMONIA SMELL. PAID $65 FOR THIS SERVICE. ON WAY HOME I SMELL NOTHING BUT A STALE ODOR. THE NEXT DAY THE MOLDY SMELL WAS BACK. DIDN'T EVEN HAVE TO START CAR. THE SECOND I OPENED DOOR IT HIT ME. I WENT ON GOOGLE AND SAW A NUMBER OF PEOPLE WERE HAVING SAME PROBLEM WITH TOYOTA CARS. NOT JUST A HIGHLANDER!! THE AVALON,CAMRY AND OTHERS ARE HAVING THIS SAME ISSUE. THE PROBLEM APPEARS TO BE MOLD IN THE EVAPORATOR BOX AND VENTS. HAVE HAD MANY VEHICLES AND NEVER A PROBLEM LIKE THIS ONE. BOUGHT THE CAR NEW AND FOR TOYOTA NOT TO ADMIT TO A BAD DESIGN IS DISAPPOINTING.
NHTSA complaint #10761949 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED, THE CONTACT DISCOVERED THAT THE CARPET WAS SOAKED WITH WATER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING DRAIN WAS CLOGGED AND NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V442000 (AIR BAGS, ELECTRICAL SYSTEM, EQUIPMENT). THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
NHTSA complaint #10731476 — an unverified report by a vehicle owner.
ON SATURDAY, MAY 30TH AT APPROXIMATELY 8:30 I WAS MOVING OUR 2005 HIGHLANDER FROM THE STREET INTO OUR RESERVED PARKING SPACE WITHIN OUR COMPLEX. AS I WAS STARTING MY RIGHT HAND TURN INTO THE COMPLEX THE CAR ACCELERATOR STUCK. I HIT THE CURB ON THE DRIVER'S/LEFT SIDE CAUSING THE VEHICLE TO VEER TO THE RIGHT. AS THE CAR CONTINUED TO ACCELERATE I HIT A TREE AND KNOCKED OVER ONE OF THE COMMUNITY'S POSTED SIGNAGE. THE IMPACT MADE THE CAR BOUNCE BACKWARD PARTIALLY INTO THE DRIVE, DAMAGING THE FRONT PASSENGER'S SIDE, DRIVE SHAFT BROKE, FRONT END PART FLEW ALL OVER AND A SMALL FIRE OCCURRED. POLICE WERE CALL AND REPORT TAKEN. THEY ESTIMATED THE SPEED AT 20-30 MILES PER HOUR. THE REPORT TAKEN WAS NOT FILED SINCE THE ACCIDENT TOOK PLACE ON PRIVATE PROPERTY. THE TOW TRUCK DRIVER STARTED THE VEHICLE TO GET IT ON THE TRUCK. HE HAD A DIFFICULT TIME FOR HE COULD NOT GET THE WHEELS TO TURN. ON TUESDAY, JUNE 2, WE WERE NOTIFIED BY OUR INSURANCE COMPANY THAT THE VEHICLE WAS TOTALED. THERE WAS A RECALL REPAIR DONE ON MAY 21, 2011, AFTER WE WERE ADVISED THAT THE REPLACEMENT PARTS WERE AVAILABLE TO INSTALL THE FORWARD RETENTION CLIP USED TO SECURE THE DRIVER'S SIDE FLOOR CARPET COVER. WE WERE ADVISED THAT IF IT WAS NOT INSTALLED PROPERLY, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM. IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURNING TO THE IDLE POSITION. AN ACCELERATOR PEDAL TEMPORARILY STUCK IN A PARTIALLY DEPRESSED POSITION MAY INCREASE THE RISK OF A CRASH. THERE MUST HAVE BEEN A FAILURE OF THE REPLACEMENT PART.
NHTSA complaint #10726359 — an unverified report by a vehicle owner.
I HAVE A TOYOTA HIGHLANDER 2005 .THE DRIV ERR S SIDE SUN VISOR WILL NOT STAY UP.IT IS A SAFETY HAZARD WE HOLE DRIVING.TOYOTA, THOUGH THIS IS A PROBLEM FOR MANY HIGHLAND ERR OWN ERR 3RD WILL NOT FIX OR REPLACE IT.
NHTSA complaint #10703688 — an unverified report by a vehicle owner.
AFTER AN SYNTHETIC OIL CHANGE AND REAR BRAKE JOB AT FIRESTONE A FEW DAYS EARLIER IN ATLANTA, I WAS DRIVING ALONG AND MY CHECK VSC SYSTEM LIGHT CAME ON. I THEN TOOK IT BACK TO FIRESTONE AND THEY PUT IT ON THE COMPUTER AND THERE WERE NO CODES; SUBSEQUENTLY THEY SUGGESTED THAT I TAKE IT TO THE DEALER FOR DIAGNOSIS. THE DIAGNOSIS AT THE DEALER REVEALED THAT I NEEDED A NEW ABS ACCUMULATOR AND THIS COULD BE REPAIRED FOR $3,118. I WAS NOT INTERESTED IN SPENDING THIS AMOUNT SINCE THE PART HAS A KNOW DESIGN MANUFACTURERS DEFECT. I DECIDED TO DO SOME RESEARCH ON CLEARING THE CHECK VSC SYSTEM LIGHT AND FOLLOWED THE INSTRUCTIONS AND THE CODE CLEARED FOR ABOUT 9 DAYS AND REAPPEARED ON YESTERDAY FOR SOME REASON. WHAT CAN I DO?
NHTSA complaint #10702733 — an unverified report by a vehicle owner.
THE SUN VISOR POPPED WHEN I WAS PULLING IT DOWN TO SHEILD MY EYES AND NOW IT WILL NOT RETURN TO ORIGINAL POSITION. CONCERN AS IT GETS IN MY WAY WHEN DRIVING. THIS IS THE DRIVERS SIDE VISOR WHICH I TEND TO HIT MY HEAD ON AND HAVE TO MOVE MY SEAT LOWER IN ORDER TO SEE PROPERLY. I TOOK IT TO MY DEALERSHIP AND THEY TOLD ME IT WOULD BE $300 TO FIX. THAT IS RIDICULOUS AS I FEEL THIS IS A FAULTY PART THAT COULD BE A HAZARDOUS SITUATION IF NOT TAKEN CARE OF. RECAL MAY BE IN ORDER TO CORRECT THIS ISSUE.
NHTSA complaint #10672554 — an unverified report by a vehicle owner.
FACTORY INSTALLED GPS SYSTEM WHEN SET TO A DESTINATION WILL TAKE YOU OFF THE MAIN ROAD JUST PRIOR TO YOUR DESTINATION AND DIRECT YOU IN CIRCLES THEN TELL YOU TO GET BACK ON THE MAIN ROAD THAT YOU JUST GOT OFF OF. THIS CREATES AN ISSUE AS ONE TIME IT TOOK US IN A UNDESIRABLE NEIGHBORHOOD; BUT MORE OFTEN THAN NOT WILL TAKE YOU CRUISING IN UNKNOWN NEIGHBORHOOD'S BEFORE IT TELLS YOU TO GET BACK ON THE MAIN ROAD YOU WERE JUST ON. ON OTHER OCCASIONS IT WILL TELL YOU TO TAKE SAY A RIGHT TURN THEN A FEW SECONDS LATER TELL YOU TO TAKE A LEFT TURN CAUSING YOU TO ERRATICALLY CHANGE LANES AND MAKE TURNS.
NHTSA complaint #10632114 — an unverified report by a vehicle owner.
DRIVERS SIDE SEAT BELT NYLON WEBBING (ACTUAL BELT PORTION) HAS STARTED TO SEVERELY UNRAVEL IN SEVERAL DIFFERENT PLACES. I FEEL THIS IS A FACTORY DEFECT IN MATERIALS; HOWEVER, LOCAL DEALERSHIP WHERE VEHICLE WAS PURCHASED INFORMS ME THAT IT WILL COST ME $270 TO REPLACE THIS BELT. COST SO HIGH BECAUSE THE WHOLE MECHANISM MUST BE REPLACED...NOT JUST WEBBING. I AM A SENIOR CITIZEN ON A FIXED INCOME & CANNOT AFFORD TO REPLACE THE BELT @ THIS COST. I FEEL MANUFACTURER SHOULD REPLACE @ NO CHARGE SINCE A DEFECTIVE SEAT BELT ON DRIVERS SIDE IS VERY DANGEROUS. I HAVE BEEN A LONG TIME TOYOTA CUSTOMER & THIS IS MY 1ST COMPLIANT EVER.
NHTSA complaint #10622392 — an unverified report by a vehicle owner.
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS
MY 2008 TOYOTA HIGHLANDER SPORT OIL COOLER LINE JUST GAVE OUT. DURING MY RESEARCH I FOUND THIS HAS BEEN A PROBLEM IN THE PAST. MY CAR HAS BEEN IN THE SHOP FOR OVER TWO WEEK. ACCORDING TO THE TOYOTA DEALER, THE RUBBER HOSE IS BEING REPLACED BY METAL. TOYOTA DOES NOT HAVE AN ETA FOR THE PART. THE DEALERSHIP IS NUMBER 90 ON THE LIST.. THEY WILL NOT PROVIDE A CAR.
NHTSA complaint #10609514 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT AFTER LEAVING THE KEY FOB IN THE IGNITION, SHE WALKED AROUND THE BACK OF THE VEHICLE AFTER SECURING A CHILD IN THE CHILD SAFETY SEAT WHEN THE DOORS LOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE KEY FOB HAD A LOW BATTERY AND CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 100,700. UPDATED 3/25/14*CN
NHTSA complaint #10564832 — an unverified report by a vehicle owner.