Owners have filed 31 complaints
about the 2024 Toyota Prius with NHTSA between 2024 and 2026.
The largest single group is the other & unspecified.
Across this model's run it ranks 16 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 2
Against the median year of the Toyota Prius. 50 means typical for this
model; 100 means roughly double.
Severity — 100
32.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2024 Toyota Prius
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Other & Unspecified
619.4%
2 crashes, 0 fires
Lights
39.7%
Airbags
39.7%
2 crashes, 0 fires · median 3,000 mi
Electrical System
39.7%
1 crashes, 0 fires
Seat Belts
26.5%
1 crashes, 0 fires
Wheels
26.5%
Acceleration & Cruise Control
26.5%
1 crashes, 0 fires · median 3,000 mi
Suspension
26.5%
Brakes
26.5%
2 crashes, 0 fires · median 3,000 mi
Driver Assist & Collision Avoidance
13.2%
1 crashes, 0 fires
Seats
13.2%
Median failure at 250 miles
Tires
13.2%
Median failure at 10,400 miles
Windows, Mirrors & Wipers
13.2%
Body & Structure
13.2%
Transmission & Drivetrain
13.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
120.0%
1,000 – 9,999 miles
360.0%
10,000 – 24,999 miles
120.0%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2024 Toyota PRIUS 5 HB AWD
10.2% risk
2024 Toyota PRIUS 5 HB FWD
10.2% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2024peak 7Jun 2026
Recalls on the 2024 Toyota Prius
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V049000
ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius Prime, 2023-2026 Prius, and 2025-2026 Prius Plug-in Hybrid vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Risk: A door that unexpectedly opens while the vehicle is moving increases the risk of injury.
25V744000
BACK OVER PREVENTION:DISPLAY FUNCTION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
24V548000
EQUIPMENT:OTHER:LABELS
Gulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross Hybrid, GR Corolla, GR86, Highlander, Highlander Hybrid, Prius, Prius Prime, Sequoia Hybrid, Tundra, Tundra Hybrid, Venza Hybrid, 2023-2025 Crown, and 2025 Camry Hybrid vehicles equipped with GST accessories. The load carrying capacity modification label may display inaccurate added weight values. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims."
Risk: A vehicle with an incorrect maximum capacity weight value may be overloaded, which can increase the risk of a crash.
24V274000
ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Risk: A door that unexpectedly opens while the vehicle is moving or during a crash increases the risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202603419,399 units in Canada
Structure
Issue: On certain vehicles, water could leak into the rear door handle(s) and cause the door opener switch(es) to short circuit. If this happens, the rear door(s) could open unexpectedly while driving. Note: This is an expansion of Transport Canada recall no. 2024-228. Vehicles repaired under that recall also require this repair. Safety Risk: A door that opens while driving could create a risk of injury. Corrective Actions: To reduce the safety risk, Toyota recommends that you enable the automatic door locking function through the vehicle's head unit. Toyota will notify owners by mail and advise you to take your vehicle to a dealership to modify the rear door switch circuits.
Recall 202559499,178 units in Canada
Visual System
Issue: Under certain conditions, a software problem could cause the rearview camera image to freeze or not to display. If this happens, the rearview image may not display when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing. Note: This recall only affects certain vehicles equipped with a panoramic view monitor system. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: The company will notify owners in writing and advise you to take your vehicle to a dealership to update the parking assist ECU software.
Recall 20242286,707 units in Canada
Electrical
Issue: On certain vehicles, water could leak into the rear door handle(s) and could cause the door opener switch(es) to short circuit. If this happens, the rear door(s) could open unexpectedly while driving. Safety Risk: A door that opens while driving could create a risk of injury. Corrective Actions: Toyota will notify owners by mail and advise you to take your vehicle to a dealership to install improved door opener switches.
Reports where the owner recorded a crash, a fire, an injury or a death.
Indianapolis, INCrash
SEAT BELTS
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.
NHTSA complaint #11725998 — an unverified report by a vehicle owner.
Indianapolis, INCrash
AIR BAGS
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.
NHTSA complaint #11725998 — an unverified report by a vehicle owner.
Indianapolis, INCrash
UNKNOWN OR OTHER
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.
NHTSA complaint #11725998 — an unverified report by a vehicle owner.
Lewisville, TXCrash
ELECTRICAL SYSTEM
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the recall had since been remedied), and denied my claim. They cited owner's manual language advising drivers not to rely solely on the backup camera, but did not address the fact that the recall was unrepaired at the time of the accident. Additionally the parking collision warning and automatic braking should have engaged. The rock impacted the car right near one of the car cameras....so the collision warning and braking should have engaged. I am filing this complaint because I believe the unrepaired recall directly caused my inability to see behind my vehicle, and that Toyota's delay in notifying me and completing the remedy contributed to this incident. I am requesting that NHTSA review whether Toyota's notification and remedy timeline for Recall 25TA13 was adequate, and that this incident be added to the record of complaints associated with that recall.
NHTSA complaint #11723621 — an unverified report by a vehicle owner.
Lewisville, TXCrash
SERVICE BRAKES
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the recall had since been remedied), and denied my claim. They cited owner's manual language advising drivers not to rely solely on the backup camera, but did not address the fact that the recall was unrepaired at the time of the accident. Additionally the parking collision warning and automatic braking should have engaged. The rock impacted the car right near one of the car cameras....so the collision warning and braking should have engaged. I am filing this complaint because I believe the unrepaired recall directly caused my inability to see behind my vehicle, and that Toyota's delay in notifying me and completing the remedy contributed to this incident. I am requesting that NHTSA review whether Toyota's notification and remedy timeline for Recall 25TA13 was adequate, and that this incident be added to the record of complaints associated with that recall.
NHTSA complaint #11723621 — an unverified report by a vehicle owner.
Lewisville, TXCrash
BACK OVER PREVENTION: WARNINGS
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the recall had since been remedied), and denied my claim. They cited owner's manual language advising drivers not to rely solely on the backup camera, but did not address the fact that the recall was unrepaired at the time of the accident. Additionally the parking collision warning and automatic braking should have engaged. The rock impacted the car right near one of the car cameras....so the collision warning and braking should have engaged. I am filing this complaint because I believe the unrepaired recall directly caused my inability to see behind my vehicle, and that Toyota's delay in notifying me and completing the remedy contributed to this incident. I am requesting that NHTSA review whether Toyota's notification and remedy timeline for Recall 25TA13 was adequate, and that this incident be added to the record of complaints associated with that recall.
NHTSA complaint #11723621 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Fairfield, CA
SEAT BELTS
I am writing to report a serious safety incident involving the rear seatbelt in my 2024 Toyota Prius, and to request that Toyota investigate this condition as a potential safety defect affecting other vehicles. On XXX at approximately 7:08pm , my daughter, age [XXX], was seated in the rear right seat of the vehicle. We were traveling at approximately 35 on city street in FAIRFIELD CA. She was belted in using the vehicle’s factory lap‑shoulder belt. Upon arrival, she adjusted the shoulder strap to gather her belongings and the seatbelt wrapped around her waist and cinched down to the point that it became dangerously tight and she was in severe pain. The belt continued to retract and would not loosen. Attempts to unbuckle the latch and to create slack by feeding the belt back into the retractor were unsuccessful. The belt remained locked tightly around her waist and could not be released. Because of the extreme tension and the location of the belt, we were unable to free her and ultimately had to cut the seatbelt to prevent further injury. This incident left visible marks/redness around her waist, and it presented a real risk of abdominal injury and impaired breathing. I have attached photographs taken immediately before the belt was cut that show how the belt path, seat back, and retractor configuration allowed the belt to wrap around and entrap my child. I am concerned that this may reflect a design defect in the rear seatbelt system and that other children could be similarly trapped and injured. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11744085 — an unverified report by a vehicle owner.
Martinsville, IL
SUSPENSION
After the car dealership completed the first tire rotations, at 30,000 miles I rotated the tires to find severe inner tread wear on the tires where the inside of the tire was wore to the sidewall while outside portion was intact. I took the vehicle to an independent shop and the right rear suspension/tire was out of specifications on camber causing said tire wear. Toyota did not manufacture the car so that camber could be adjusted. An aftermarket kit was purchased to be able to compensate for the lack of adjustment. This is a safety concern as if a person does not rotate every 5,000 miles it will lead to tire failure at highway speeds. This is a common problem while researching forums. I have contacted the manufacturer and was given a generic response. There are reports with documentation with tire failure as early as 11,000 miles. Toyota needs to be held accountable and make a remedy for this instead of offering consumers a run around and blame hitting pot holes or on tire manufacturers, when it is clearly a suspension limitation. Thank you.
NHTSA complaint #11734746 — an unverified report by a vehicle owner.
Indianapolis, INCrash
SEAT BELTS
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.
NHTSA complaint #11725998 — an unverified report by a vehicle owner.
Indianapolis, INCrash
AIR BAGS
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.
NHTSA complaint #11725998 — an unverified report by a vehicle owner.
Indianapolis, INCrash
UNKNOWN OR OTHER
I was driving my 2024 Toyota Prius and was involved in a front-end collision. The impact was strong enough to cause significant front-end damage, but the front airbag did NOT deploy. I was wearing my seatbelt at the time. This is a serious safety concern because the airbag should have deployed in this type of frontal impact. If the crash had been worse, I could have been seriously injured. I believe this may be a safety defect in the airbag system.
NHTSA complaint #11725998 — an unverified report by a vehicle owner.
Lewisville, TXCrash
ELECTRICAL SYSTEM
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the recall had since been remedied), and denied my claim. They cited owner's manual language advising drivers not to rely solely on the backup camera, but did not address the fact that the recall was unrepaired at the time of the accident. Additionally the parking collision warning and automatic braking should have engaged. The rock impacted the car right near one of the car cameras....so the collision warning and braking should have engaged. I am filing this complaint because I believe the unrepaired recall directly caused my inability to see behind my vehicle, and that Toyota's delay in notifying me and completing the remedy contributed to this incident. I am requesting that NHTSA review whether Toyota's notification and remedy timeline for Recall 25TA13 was adequate, and that this incident be added to the record of complaints associated with that recall.
NHTSA complaint #11723621 — an unverified report by a vehicle owner.
Lewisville, TXCrash
SERVICE BRAKES
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the recall had since been remedied), and denied my claim. They cited owner's manual language advising drivers not to rely solely on the backup camera, but did not address the fact that the recall was unrepaired at the time of the accident. Additionally the parking collision warning and automatic braking should have engaged. The rock impacted the car right near one of the car cameras....so the collision warning and braking should have engaged. I am filing this complaint because I believe the unrepaired recall directly caused my inability to see behind my vehicle, and that Toyota's delay in notifying me and completing the remedy contributed to this incident. I am requesting that NHTSA review whether Toyota's notification and remedy timeline for Recall 25TA13 was adequate, and that this incident be added to the record of complaints associated with that recall.
NHTSA complaint #11723621 — an unverified report by a vehicle owner.
Lewisville, TXCrash
BACK OVER PREVENTION: WARNINGS
On August 15, 2025, I was backing my vehicle when the rear view camera screen went blank, providing no image of what was behind me. With no warning and no image, I collided with a rock and landscape, causing damage to the rear of my vehicle. At the time of this incident, my vehicle had an open, unrepaired safety defect under Safety Recall 25TA13, which specifically addresses the condition that the rear view camera image may freeze or not display while reversing. I was not aware the recall existed at the time of my accident, and the recall remedy was not completed on my vehicle until February 12, 2026 — nearly six months after the incident. I filed a claim with Toyota Motor North America. They inspected the vehicle on February 11, 2026, found the camera functioning at that time (after the recall had since been remedied), and denied my claim. They cited owner's manual language advising drivers not to rely solely on the backup camera, but did not address the fact that the recall was unrepaired at the time of the accident. Additionally the parking collision warning and automatic braking should have engaged. The rock impacted the car right near one of the car cameras....so the collision warning and braking should have engaged. I am filing this complaint because I believe the unrepaired recall directly caused my inability to see behind my vehicle, and that Toyota's delay in notifying me and completing the remedy contributed to this incident. I am requesting that NHTSA review whether Toyota's notification and remedy timeline for Recall 25TA13 was adequate, and that this incident be added to the record of complaints associated with that recall.
NHTSA complaint #11723621 — an unverified report by a vehicle owner.
Thomson, OH
VEHICLE SPEED CONTROL
The way the accelerator pedal sensor is positioned allows for water infiltration from wet carpet / tracked in snow and water. The component is available for inspection upon request. Once sufficiently saturated the sensor fails, and ceases function DURING VEHICLE MOVEMENT. The problem is reproducible but has not been confirmed as a pattern of failure by the dealership. As far as my recollection, the manufacturer hasn’t inspected the part. P2138 is the associated check engine code and the vehicle enters limp mode DURING TRAVEL. The check engine light (and subsequent problems) first appeared while in traffic on 2/10/2026.
NHTSA complaint #11721303 — an unverified report by a vehicle owner.
Kalamazoo, MI
UNKNOWN OR OTHER
There has been no incident, however the concern what happens with regards if someone is not completely understanding of when the battery is completely discharged….per instructions(difficult to find, terrible diagram, not even as described)we were finally able to unlock and open our rear hatch. However you must have a screw driver in order to open a panel to get to the latch which is supposed to be able to open easily. Upon opening, there is another screw which must be loosened, and a very tiny unmarked leaver which can not be seen as it is not marked nor easily seen. In the manual as well as when i actually went to the dealership I was told that there should be a brightly colored in either bright green or red pull that will open the latch. Our concern is for the individual who needs to open this hatch, is older and not as limber. Toyota needs to do better with their instructions. Who drives around with a screw driver in a Prius? When i went to the dealership to ask how to get into my vehicle the gentleman had to go speak to someone and I was given misinformation as the manual and the service individuals directions were completely different.
NHTSA complaint #11720956 — an unverified report by a vehicle owner.
Mequon, WI
WHEELS
We took delivery of our 2024 Prius XLE (Gen 5) on 09-05-2024. It came with Toyo 19" Low Profile tires (195/50R19). On 04-17-2025 we had to replace a tire at 10,848 miles due to sidewall damage. On 05-05-2025 we had to replace a second tire at 11,749 miles due to side wall damage. Our dealer stated both side wall failures were most likely due to potholes. We did not remember hitting any major potholes. However, we live in Wisconsin were potholes of all sizes are prevalent. Both tire failures happen at night. Toyota does not provide a spare tire for the Prius. On the second tire failure, my wife had to drive a few miles to get to a safe spot to stop. On 11-25-2025 I replaced these Toyo tires with 19" Michelin tires. At that time I was told one of our wheels was damaged. I expect that happen when my wife had to drive on the flat to get to a safe location. In researching these tire problems, I found many other Gen 5 Prius owners had similar problems with the 19" Toyo tires. Interestingly, most owners reporting these tire problems lived in cold climate areas as we do. My Toyota dealer refuses to cover the wheel damage under warranty. In addition, Toyota refuses to cover the wheel replacement under warranty. These are the expenses I have encountered addressing this problem. First tire: $216.81, Second tire: $233.48, Replacement set of tires: $952.92. The cost for a new wheel is estimated at $781.93. In my opinion, the 19" Toyo tires are Unsafe At Any Speed on cold climate roads. Can you provide me with assistance in getting Toyota to cover my replacement wheel under warranty? In addition, I feel Toyota should face a RECALL for the 19" Toyo tires on the Gen 5 Prius. I have all the documentation for these charges. In addition, if you want more data on other owners that have faced this problem, I can reach out to them on social media and get them to contact you. Thanks for your assistance. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6
NHTSA complaint #11720150 — an unverified report by a vehicle owner.
at 10,400 milesGalien, MI
TIRES
The contact owns a 2024 Toyota Prius Hybrid equipped with Bridgestone Tires, Tire Line: Ecopia EP422, Tire Size: 195/60/R17, DOT Number: Y9CDCJTX. The contact stated that while the vehicle was in for routine maintenance, during the tire rotation, the mechanic discovered that one of the front tires had developed a bubble on the sidewall. The contact was advised that the tire was unsafe to use and recommended that the tire be replaced. No further information was available. The manufacturer was not notified of the failure. The failure mileage was 10,400. The VIN was not available.
NHTSA complaint #11719028 — an unverified report by a vehicle owner.
Los Angeles, CA
POWER TRAIN
My Prius suddenly malfunctions and goes berserk randomly. No other way to describe it. I've taken it into the dealer twice, and I'm not confident I'm driving a safe car. I've not done anything to the car and it has not been in an accident. It's unclear why it does it. When it has an episode it is not safe to drive, won't turn on and won't turn off. The alarm goes crazy. Nothing works, all the dash lights turn on. I have videos. This has happened about five times and I've been called back from the dealer to pick it up. I"m not confident it is safe to drive, and I don't think Toyota is taking my concerns seriously. The vehicle has about 7400 miles and is otherwise pristine. All service is up to date. It is a lease.
NHTSA complaint #11708925 — an unverified report by a vehicle owner.
Los Angeles, CA
EXTERIOR LIGHTING
My Prius suddenly malfunctions and goes berserk randomly. No other way to describe it. I've taken it into the dealer twice, and I'm not confident I'm driving a safe car. I've not done anything to the car and it has not been in an accident. It's unclear why it does it. When it has an episode it is not safe to drive, won't turn on and won't turn off. The alarm goes crazy. Nothing works, all the dash lights turn on. I have videos. This has happened about five times and I've been called back from the dealer to pick it up. I"m not confident it is safe to drive, and I don't think Toyota is taking my concerns seriously. The vehicle has about 7400 miles and is otherwise pristine. All service is up to date. It is a lease.
NHTSA complaint #11708925 — an unverified report by a vehicle owner.
Los Angeles, CA
ELECTRICAL SYSTEM
My Prius suddenly malfunctions and goes berserk randomly. No other way to describe it. I've taken it into the dealer twice, and I'm not confident I'm driving a safe car. I've not done anything to the car and it has not been in an accident. It's unclear why it does it. When it has an episode it is not safe to drive, won't turn on and won't turn off. The alarm goes crazy. Nothing works, all the dash lights turn on. I have videos. This has happened about five times and I've been called back from the dealer to pick it up. I"m not confident it is safe to drive, and I don't think Toyota is taking my concerns seriously. The vehicle has about 7400 miles and is otherwise pristine. All service is up to date. It is a lease.
NHTSA complaint #11708925 — an unverified report by a vehicle owner.
W Bloomfield, MI
STRUCTURE:BODY
There is water leakage between the window and and the scraper seal resulting in water saturating the insulation in the door. During spring, summer and fall, this results in a powerful mildew/mold smell. We are concerned about health risks of breathing this pollutant. The dealership, Page Toyota in Southfield Mi has confirmed this. In addition, Toyota Engagement Center has also been involved. The problem is confirmed however the only solution they presented was the cleanup of only 1 inside door panel. The problem persists. We believe this ongoing issue presents a health risk and the outside rubber scraper needs to be re designed.
NHTSA complaint #11706052 — an unverified report by a vehicle owner.
Bluefield, WV
SUSPENSION
Took vehicle in for new tires and alignment at 47,302 miles on the odometer. I was informed that a camber bolt was completely seized and that the right rear control arm busing was bad/missing. My car is just over a year old and has been vibrating for a while at interstate speeds. I thought it was a belt broken in a tire as they were reaching the time to be changes but weren't at the wear marks. I did have one tire that the inside was worn and starting into the belt most likely because of the misalignment from the bad/missing right rear bushing. With the car being so new and used mostly on the interstate, I felt this may be a saftey issue for failing bushings on suspension components.
NHTSA complaint #11694800 — an unverified report by a vehicle owner.
Malvern, AR
UNKNOWN OR OTHER
Toyota has a popup ad appear on their infotainment screen every time the car cranks. This does not allow me to use the map and other apps in the CarPlay system. I have on occasion driven the wrong route and got lost in traffic and confusing me as to turns and whatnot. I need to be able to use the maps for guidance purposes to safely get to my destination.
NHTSA complaint #11692648 — an unverified report by a vehicle owner.
Tracy, CA
AIR BAGS
I was driving car on [XXX] from santa cruz towards sanjose. Suddenly airbags deployed. There was minimal to no damage to the car. My auto insurance giving me hard time. They are not responding anything that how i can fix my car plus they haven’t gave me any rental car. My claim number is [XXX]. I am too scared to drive that car again Because it just got rubbed with the curve with the minimal impact but the air bags deployed. My other car usually got rubbed with curve so many times but the airbags never deploy. My car is currently at quick lube and smog shop address is 691 W Tennyson Rd, Hayward, CA 94544. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11628451 — an unverified report by a vehicle owner.
Lexington, MA
EXTERIOR LIGHTING
Background: Nothing failed or malfunctioned. There is no incident. This reports describes a design defect that puts the driver at risk. The dealer has acknowledged that the cars performs this way and says it cannot be fixed. Toyota customer service says this is how the car operates and short of a recall will do nothing about it. Problem: When the headlights are turned on, the dash and screen become so dim that they are only visible at night. If it is necessary to turn the lights on during the day, the screen and dash are too dim to read. There needs to be some way to set the brightness such that it overrides the nighttime setting. Driving with the lights on all the time is considered safer (and it is the law if it is raining out). This defect means the driver has to choose between having the lights on and being able to consistently see the dash and screen.
NHTSA complaint #11622305 — an unverified report by a vehicle owner.
Lexington, MA
VISIBILITY/WIPER
Background: Nothing failed or malfunctioned. There is no incident. This reports describes a design defect that puts the driver at risk. The dealer has acknowledged that the cars performs this way and says it cannot be fixed. Toyota customer service says this is how the car operates and short of a recall will do nothing about it. Problem: When the headlights are turned on, the dash and screen become so dim that they are only visible at night. If it is necessary to turn the lights on during the day, the screen and dash are too dim to read. There needs to be some way to set the brightness such that it overrides the nighttime setting. Driving with the lights on all the time is considered safer (and it is the law if it is raining out). This defect means the driver has to choose between having the lights on and being able to consistently see the dash and screen.
NHTSA complaint #11622305 — an unverified report by a vehicle owner.
Teaneck, NJCrash
UNKNOWN OR OTHER
We are writing about 2 separate issues we had with our 2024 Prius. 1. Acceleration caused accident on Sept. 8, 2024. Driver was parallel parking. He backed into the space and was then going to straighten out the car. The car accelerated unexpectedly and caused the vehicle to go up on someone’s lawn. The vehicle was stopped by the stoop of the house. The airbag was deployed. Thank God the driver was unharmed. He was parking and going under 5 miles an hour in reverse and then in drive to finish parking. The car just flew out of control. 2. Sudden braking when backing out of driveway or parking space. This happened a total of 4 times, twice to both drivers. Driver was backing out of the garage looking at the screen to make sure nothing was there. She was inching out when the car braked suddenly and forcefully by itself. It was so strong a brake that it felt like something was hit, but nothing was there. This happened again when backing slowly out of a parking space in a lot. Coincidentally, we had an appointment with Toyota to bring the car in for a recall 2 days after the above accident. The recall was for a door problem. We had planned to tell them about the brake issue at that time, but obviously, we never got to bring the car in. Both these issues with the Toyota 2024 Prius are frightening and dangerous. This time no one was hurt. We have informed Toyota about these problems and hope that you and them address these issues in order to prevent this from happening to others. Our insurance company is repairing the vehicle. We have to say that when it is returned to us, we will be frightened to drive it unless these problems are taken care of.
NHTSA complaint #11615986 — an unverified report by a vehicle owner.
at 3,000 milesTeaneck, NJCrash
AIR BAGS
The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.
NHTSA complaint #11613797 — an unverified report by a vehicle owner.
at 3,000 milesTeaneck, NJCrash
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.
NHTSA complaint #11613797 — an unverified report by a vehicle owner.
at 3,000 milesTeaneck, NJCrash
SERVICE BRAKES
The contact owns a 2024 Toyota Prius. The contact stated that while parallel parking and straightening the vehicle, he tapped the accelerator pedal, and the vehicle suddenly accelerated aggressively and crashed into a stoop. While reversing previously on three occasions, the vehicle braked suddenly without application with no object in the surrounding area. There were no reported injuries. The air bag deployed. There was smoke detected from the engine. There was no reported fire. A police report was filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 3,000.
NHTSA complaint #11613797 — an unverified report by a vehicle owner.
