201 of the
10,828 complaints filed about the Toyota Sienna
are about the glass, mirrors and wipers —
2% of everything owners reported.
The worst model year for it is 2004.
201
Complaints
2%
Share of all complaints
4
Crashes
3
Fires
Windows, Mirrors & Wipers complaints by model year
In August of 2024, we noticed the drivers side rear view mirror had come loose from it's external housing and was only tethered by wiring that was for mirror movement, defrosting and blind spot awareness. In order for it to be safe to use, we had to duct tape it so that it would not move. Unfortunately, the mirror continues to loosen and has to be retaped frequently. We took it to our dealer (McGovern Toyota) in Portsmouth, NH 0n 23 September 2024 and were told that it could not be fixed but had to be replaced and were quoted an amount of $2025.29 .We were also told that the part was on national backorder and may take a few weeks to arrive. Due to the astonomical cost of replacement, I tried to find other solutions and contacted other dealers and body shops but was told it had to be replaced and could not be fixed. I brought the car into another dealer, nearby (Ira Toyota) in Saco, Maine and they also said it had to be replaced and quoted an amount of $1937.70.I asked them to order the part, which they too, said was in national backorder. I contacted our automobile insurance company (AMICA) who agreed to cover the part and labor and issued a check for $1,420.60. Every month, I would call the dealer and every month I was told that Toyota estimated a delivery within a month, but that month would come and go with no part. For the last several months, I have been in touch with TOYOTA and their "brand engagement advocate" named Julie has reviewed our concern and also has stated that the part will be available by the end of the months of February, March, April, May, June and now July. I have written emails to TOYOTA expressing my dissatisfaction and now have a vehicle which is unsafe to drive due to the instability of the mirror and a vehicle which will not pass inspection (according to the dealer). I feel TOYOTA is lying about the parts actual availability and being disingenuous to what was a loyal customer. I am at a loss what to do next.
NHTSA complaint #11671872 — an unverified report by a vehicle owner.
The material used by Toyota to manufacture the dash is breaking down. Toyota is aware of this issue due to cracking and offered a limited extended warranty which I never received any notification (and many others did not per Toyota's chat forum). Cracking I can deal with. But now the material is continuing to break down and a thick sticky liquid is separating and rising to the surface creating a terrible sheen. When exposed to direct sunlight the visibility through the front windshield is dangerously low. The road basically disappears. I brought this to the attention of Toyota Brand Engagement Center on Nov. 10. 2023 (File #231110000552). I requested Toyota do the right thing, update their response policy, and authorize a dash replacement at a local Toyota dealership, but they refused based on the response policy they had established many years ago even after I explained the situation is not just cosmetic any longer. I explained the sudden loss of visibility and how incredibly dangerous and frightening it was, but they still refused to address the issue, so I am forced to bring this to your attention. Based on the Toyota's forum this is a widespread issue through several model years. Based on my experience I am confident there will be many accidents due to this manufacturing defect. Please investigate and request Toyota do the right thing to protect their customers.
NHTSA complaint #11554652 — an unverified report by a vehicle owner.
The stickiness of the dashboard causes unwanted glare and reflections on the windshield, especially when driving in bright sunlight. This glare and reflection make it extremely challenging to maintain a clear and unobstructed view of the road ahead, leading to hazy and blurry vision. As you can imagine, this compromised visibility poses a significant safety risk for both my family and other road users. The dashboard was recalled by Toyota however the part was not available at first for many months and by the time I inquired again, the recall had already expired, leaving us without a viable solution.
NHTSA complaint #11546395 — an unverified report by a vehicle owner.
The contact owns a 2018 Toyota Sienna. The contact stated that while driving at approximately 70 MPH, the sunroof glass exploded without impact while closed. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the sunroof glass needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 58,634.
NHTSA complaint #11517457 — an unverified report by a vehicle owner.
The contact called on behalf of her husband who owns a 2019 Toyota Sienna. The contact stated while her husband was driving approximately 65 MPH, there was an abnormally loud bang heard. The driver became aware that the sunroof glass had shattered and that a part of the glass was missing. The driver continued to his destination. The vehicle was not diagnosed; however, the contact spoke with the local dealer; who informed him that a foreign object probably had struck the sunroof for the glass to shatter. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000.
NHTSA complaint #11475771 — an unverified report by a vehicle owner.
The contact owns a 2017 Toyota Sienna. The contact stated that while driving approximately 65 MPH, the third-row driver’s side window suddenly shattered causing shards of glass to enter the vehicle. The cause of the failure was not determined. No object had contacted the vehicle to cause the failure. The local dealer and manufacturer were not yet contacted. The approximate failure mileage was 41,000.
NHTSA complaint #11447450 — an unverified report by a vehicle owner.
The contact owns a 2005 Toyota Sienna. The contact stated while driving 70 MPH, the sunroof glass detached from the vehicle and struck the windshield of the vehicle driving behind him. The contact stated that he continued to drive and exited the highway and parked to inspect the vehicle. The contact stated that he was informed by the Police Department 30 minutes later of the damages the sunroof had created. The contact stated that the driver of the other vehicle had multiple lacerations but did not seek medical attention at that time. A police report was filed. The contact took the vehicle to the local dealer, where he was informed that the Webasto sunroof was an aftermarket part. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V042000 (Visibility) however, the VIN was not included. The vehicle is being repaired. The contact called manufacturer Webasto and left them a voicemail but had not yet spoken to a representative. The failure mileage was approximately 186,000.
NHTSA complaint #11443390 — an unverified report by a vehicle owner.
The contact owns a 2005 Toyota Sienna. The contact stated while driving 70 MPH, the sunroof glass detached from the vehicle and struck the windshield of the vehicle driving behind him. The contact stated that he continued to drive and exited the highway and parked to inspect the vehicle. The contact stated that he was informed by the Police Department 30 minutes later of the damages the sunroof had created. The contact stated that the driver of the other vehicle had multiple lacerations but did not seek medical attention at that time. A police report was filed. The contact took the vehicle to the local dealer, where he was informed that the Webasto sunroof was an aftermarket part. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V042000 (Visibility) however, the VIN was not included. The vehicle is being repaired. The contact called manufacturer Webasto and left them a voicemail but had not yet spoken to a representative. The failure mileage was approximately 186,000.
NHTSA complaint #11443390 — an unverified report by a vehicle owner.
Dashboard is sticky and extreme cracking. Makes it hard to see when sunlight hits dashboard. Have tried everything to try and get stickiness off. Nothing has worked.
NHTSA complaint #11427802 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED AND UNATTENDED, THERE WAS AN ABNORMAL POPPING SOUND DETECTED. THE CONTACT'S NEIGHBOR NOTICED THAT THE REAR WINDSHIELD WAS CRACKED, WITHOUT IMPACT. THE CONTACT CALLED WALSER TOYOTA (4401 AMERICAN BLVD W, BLOOMINGTON, MN 55437, (612) 294-0220) AND WAS REFERRED TO A GLASS COMPANY. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,500.
NHTSA complaint #11415790 — an unverified report by a vehicle owner.
IN JANUARY 2021, WHILE SITTING IN THE DRIVEWAY AN EIGHT INCH CRACK APPEARED IN THE MIDDLE OF THE WINDSHIELD. THE WINDSHIELD WAS REPLACED IN SEPTEMBER 2020 AFTER PURCHASING THE VEHICLE AS A REPO. THE WINDSHIELD THAT WAS REPLACED WAS CRACKED THE ENTIRE WIDTH OF THE GLASS IN THE EXACT SAME PLACE WHERE THE NEW CRACK HAS APPEARED. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND IT HAS BEEN DETERMINED THAT THERE IS NOT ENOUGH SUPPORT FOR THE WINDSHIELD BUILT INTO THE FRAME CAUSING THE DAMAGE TO REAPPEAR. SINCE THEN THE CRACK HAS CONTINUED UP THE WINDSHIELD AND IS NOW APPROXIMATELY 14 INCHES.
NHTSA complaint #11406071 — an unverified report by a vehicle owner.
INSIDE DASHBOARD IS VERY STICKY AND ALWAYS SHOWS A GLARE ONTO THE WINDSHIELD WHILE DRIVING (SAFETY ISSUE); THE DASHBOARD DURING THE SUMMER TIME IS VERY MALLEABLE, IF YOU GENTLY PRESS ON IT, IT MOVES AS IF IT WAS MELTING SLOWLY. THIS HAS BEEN LIKE THIS FOR A FEW YEARS, WHEN I CONTACTED TOYOTA THEY SAID THERE WAS A REPLCEMENT PROGRAM FOR THIS IN WHICH OWNERS WERE NOTIFIED IN 2015 AND EXPIRED ON 2018, I EXPLAINED WE NEVER RECEIVED THIS NOTICE AS WE ARE AT THE SAME ADDRESS SINCE 2000 AND ARE THE ORIGINAL NEW OWNERS OF THE VAN, THEY DID NOT AGREE TO REPLACE AS THE PROGRAM HAD EXPIRED. I EXPLAINED THE SAFETY RISK NOT TO MENTION ITS A KNOW ISSUE, THEY SAID YOU DIDN'T RESPOND IN TIME SO THEY WILL NOT PAY TO HAVE IT REPLACED. THE SUPERVISOR WAS RUDE AND SAID THE SAME THING.
NHTSA complaint #11301825 — an unverified report by a vehicle owner.
THE DASHBOARD ON THIS VEHICLE IS ESSENTIALLY MELTING AND TURNING INTO A STICKY, TACKY GLUE WHICH CREATES A BLINDING GLARE ON THE WINDSHIELD FOR THE DRIVER WHILE DRIVING. TOYOTA DID HAVE AN EXTENDED WARRANTY FOR THIS THAT THEY PUT INTO EFFECT AFTER THE PROBLEM BECAME PUBLIC BUT THEY PUT A TIME LIMIT ON IT AND MY VEHICLE STARTED HAVING THE ISSUE JUST OUTSIDE OF THE WARRANTY PERIOD. IN FACT I HAD THE VEHICLE EVALUATED IN 2017 DURING THE EXTENDED WARRANTY PERIOD AND WAS TOLD IT DID NOT QUALIFY BECAUSE I APPARENTLY WAS TAKING CARE OF MY VEHICLE TOO WELL. NOW TOYOTA IS SAYING I'LL HAVE TO REPLACE THE DASHBOARD MYSELF. IT IS REALLY HARD TO DRIVE ON BRIGHT DAYS BECAUSE THE GLARE IS AWFUL.
NHTSA complaint #11301065 — an unverified report by a vehicle owner.
THE DASHBOARD OF MY CAR BECOMES STICKY AND SHINE ON THE EYES DURING HOT SUNNY DAYS. I RECEIVED A LETTER FROM TOYOTA THAT IT WILL BE COVERED BY WARRANTY TILL 10 YEARS BUT FOR MY VEHICLE THE WARRANTY HAD EXPIRED. WHEN I CALLED TOYOTA THEY SAY THAT IS A REGULAR WEAR AND TEAR AND SINCE THE WARRANTY HAD EXPIRED THEY WILL NOT COVER IT. THIS IS A MANUFACTURING DEFECT THAT CAUSES A SAFELY ISSUE DUE TO THE GLARING EFFECT WHILE DRIVING ON HOT SUNNY DAYS. THIS SHOULD BE MORE OF A RECALL THAN A REGULAR WEAR AND TARE, I HAVE NOT EXPERIENCED THIS ISSUE WITH MY OTHER CAR THAT IS OLDER THAN MY TOYOTA SIENNA.
NHTSA complaint #11259102 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD EXPLOSION WAS HEARD. THE CONTACT DISCOVERED THAT THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO HOOVER TOYOTA (2686 JOHN HAWKINS PKWY, HOOVER, AL 35244) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
NHTSA complaint #11230729 — an unverified report by a vehicle owner.
BECAUSE I LIVE ON A DIRT ROAD; I AM ASSUMING THAT BUILT UP ON THE WINDOW ROLLERS, HAVE DAMAGED MY WINDOWS. MY WINDOWS ARE SCRATCHED, TO THE POINT WHERE IT AFFECTS VISIBILITY. I THOUGHT THE SCRATCHES WERE ON THE WINDOW TINT (INTERIOR); BUT IT TURNS OUT, IT IS ON THE EXTERIOR (THE GLASS). I WENT TO A WINDOW REPAIR SHOP, HOPING THEY COULD RESURFACE THE GLASS. THEY SAID THERE IS NO REPAIR AND THAT I WOULD HAVE TO REPLACE THEM. REPLACING 3 TO FOUR WINDOWS WOULD COST OVER A THOUSAND DOLLARS (TINT EXTRA). I AM VERY DISAPPOINTED BECAUSE APART FROM THE HIDEOUS LOOK, MY FAMILIES SAFETY IS AT RISK. I CHOSE NOT TO REPLACE THE WINDOWS, BECAUSE THE ROLLERS WILL JUST BEGIN THE PROCESS ALL OVER AGAIN. IF YOU LIVE ON A DIRT ROAD, I RECOMMEND YOU EITHER WASH YOUR CAR, VERY REGULARLY OR DON'T ROLL DOWN YOUR WINDOWS AT ALL. THE LATTER IS VERY DIFFICULT FOR US TO DO. I LIVE IN SOUTHERN CALIFORNIA, AND IT GETS VERY HOT; INSIDE A PARKED VEHICLE. WHEN I PUT MY CHILDREN IN THE CAR; I ROLL DOWN THE WINDOWS IMMEDIATELY, AND START THE A.C; TO BRING THE TEMPERATURE DOWN. I HOPE TOYOTA BECOMES AWARE OF THIS PROBLEM AND INSTALLS BETTER ROLLERS, OR OFFERS REPAIRS. THANK YOU.
NHTSA complaint #11219175 — an unverified report by a vehicle owner.
SUNROOF GLASS EXPLODED ON ME AND MY KIDS ON MID MORNING OF 5/9/2019. NO OTHER DAMAGE TO VEHICLE. THE TEMPERATURE WAS AROUND 85 DEGREES. THE GLASS IS SHATTERED WITH NO WAY OF UTILIZING THE SUNROOF AT THIS TIME. THE VEHICLE WAS STATIONARY AT THE TIME OF THE INCIDENT.
NHTSA complaint #11206621 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2017 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. TWO DAYS LATER, THE SUN ROOF EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765, (800) 677-6099) WHERE IT WAS DETERMINED THAT SOMETHING FELL ONTO THE SUN ROOF AND CAUSED THE DAMAGE. THE CONTACT WAS ADVISED TO FILE AN INSURANCE CLAIM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1811150671, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
NHTSA complaint #11151780 — an unverified report by a vehicle owner.
THIS CAR CAUGHT ON FIRE FEW MINUTES AFTER SOME ELECTRICAL ISSUES- WHILE DRIVING THE CAR WITH EVERYTHING LOOKING JUST FINE , THE A/C FAN FLUCTUATED ON AND OFF -CAR BLUE TOOTH ALSO KEPT DISCONNECTED AND RECONNECT FOR A FEW SECONDS THEN ALL DASHBOARD LIGHTS ILLUMINATED ON AND OFF FEW TIMES . AFTER MAYBE 2 MINUETS I REACHED HOME ,MAY FAMILY GOT OFF THE CAR WHEN I NOTICED SMOKE COMING FROM THE HOOD . I OPENED THE HOOD TO FIND A MEDIUM SIZE FIRE COMING FROM THE DRIVER SIDE OF THE ENGINE, I CALLED 911 RIGHT AWAY . IN LESS THAN 10-15 MINS MOST OF THE CAR MELT FROM THE FIRE PLUS THE WHOLE GARAGE.
NHTSA complaint #11128824 — an unverified report by a vehicle owner.