31 of the
945 complaints filed about the Volkswagen Touareg
are about the throttle and cruise control —
3% of everything owners reported.
The worst model year for it is 2004.
31
Complaints
3%
Share of all complaints
1
Crashes
0
Fires
Acceleration & Cruise Control complaints by model year
Random engine hesitancy reducing acceleration while driving. Vehicle maintained by the dealer for all scheduled maintenance and service visits. Within 30 days of a manufacture's repair that dealt with the HVAC and air filter AND a service visit to change oil and rotate tires, the hesitancy during driving was more pronounced. The dealer's service center stated the air filter was flooded from an HVAC leak and a clog. I have found similar owners have had problems like this and VW will not address it systemically. I otherwise enjoy my vehicle, but am concerned that it will not accelerate when needed and is potentially dangerous without warning. It should not take loss of life or property to have this corrected.
NHTSA complaint #11458770 — an unverified report by a vehicle owner.
While driving the vehicle it will slow down and will not accelerate even while pressing the gas. It may even cut off. I have to keep pushing the pedal maybe 3 to 5 times before it will accelerate. This happens even on the freeway. I don't drive it anymore because of fear I might have an accident.
NHTSA complaint #11429718 — an unverified report by a vehicle owner.
AFTER LESS THAN FOUR YEARS OF OWNERSHIP, AND OUTSIDE OF THE 3 YEAR/36,000 MILE WARRANTY, THE ADAPTIVE CRUISE CONTROL MODULE(S) FAILED FOR NO APPARENT REASON, RENDERING THE ENTIRE CRUISE CONTROL SYSTEM INACTIVE. THE NATURE OF THE SAFETY SYSTEMS IN VOLKSWAGENS IS SUCH THAT IF ONE SYSTEM IS NOT WORKING, NONE WILL - THUS, THE 'FRONT ASSIST' COLLISION AVOIDANCE SYSTEM IS NO LONGER ACTIVE, WHICH IS AN INTEGRAL PART OF THE ACTIVE SAFETY TECHNOLOGY IN THE TOUAREG. IN ADDITION, BASIC SPEED MODULATION OF CONVENTIONAL CRUISE CONTROL IS ALSO UNAVAILABLE. THE RELIABILITY OF BASIC SYSTEMS SUCH AS CRUISE CONTROL SHOULD NOT BE CONTINGENT UPON IMMENSELY EXPENSIVE, AND OVERLY COMPLICATED TECHNOLOGICAL COMPONENTS.
NHTSA complaint #11203828 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN TOUAREG. WHILE DRIVING 50 MPH, THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000. *TT
NHTSA complaint #11172796 — an unverified report by a vehicle owner.
THERE HAS BEEN A SUBSTANTIAL CHANGE/DECREASE IN THE PERFORMANCE OF MY 2012 TOUAREG TDI RESULTING IN SIGNIFICANTLY REDUCED FUEL ECONOMY: PREVIOUS AVG FUEL ECONOMY WAS APPROX 27MPG AND IS NOW BARELY AVERAGING 16 MPG. NOTICED CONTINUAL DECREASE IN CAR PERFORMANCE AFTER TAKING MY CAR IN FOR GENERAL MAINTENANCE TO GARCIA VW DEALERSHIP IN SANTA FE, NM ON THE FOLLOWING DATES: 3/6/18: GENERAL MAINTENANCE (AIR/CABIN/FUEL/ADBLUE MAINTENANCE/ AND TIRE CHANGE) 4/17/18: REPLACE A FAULTY RADIO WHICH SUDDENLY FAILED (DEALERSHIP HAD CAR FOR 8 DAYS) 6/7/18: CLEAN UP AD BLUE FUEL SPILL IN THE REAR SPARE TIRE COMPARTMENT THE ENGINE NOW RUNS SIGNIFICANTLY LOUDER AND IS REVVING UP AND SURGING AT INTERVALS. IN ADDITION TO THE SUBSTANTIAL DROP IN FUEL ECONOMY, THE AVERAGE SPEED/MPH HAS BEEN LOCKED AT 13MPH AND DROPPED TO 12MPH ON JUNE 1, 2018. CHANGE IN ENGINE BEHAVIOUR: -ENGINE RUNS LOUDER AND IS REVVING UP WHEN IDLING,ACCELERATING, BREAKING,DOWNSHIFTING -SOUNDS LIKE THE FUEL INJECTION IS SLUGGISH WHEN ACCELERATING -STEERING WHEEL FEELS SLUGGISH WHEN TURNING RIGHT AND ACCELERATING THROUGH TURNS. VIBRATING SOUND WHEN TURNING. -STARTING IGNITION: LONGER PAUSE FOR IGNITION TO START AFTER TURNING THE KEY AND FOOT IS ON BRAKE. -SUSPENSION: SUSPENSION OF THE CAR ROCKS BACK AND FORTH WHEN BRAKING AND SOUNDS LIKE THERE'S A TANK SLIDING/ SHIFTING IN THE REAR WHEN COMING TO A STOP. WHEN I INITIALLY HEARD THIS SOUND I OPENED THE TRUNK/CARGO AREA FOR THE SPARE TIRE AND FOUND DRIED AD BLUE SPILLED ALL OVER THE CARGO AREA INCLUDING DIRTY RAGS WHICH HAD BEEN USED TO WIPE UP ADBLUE AND STUFFED IN THE BOTTOM OF THE TRUNK. -AIR CONDITIONER IS EMITTING A VERY STRONG NAUSEATING YEAST ODOR THAT WILL NOT GO AWAY AND ISN'T COOLING EFFICIENTLY. I HAVENT AUTHORIZED OR APPROVED ANY UPDATES MODIFICATIONS TO THE VEHICLE RE: THE 3.0 LITER GEN EPA/CARB MODIFICATIONS: I SUSPECT VEHICLE TAMPERING.
NHTSA complaint #11118181 — an unverified report by a vehicle owner.
WHILE TRAVELING AT NIGHT ON A 4 LANE HIGHWAY AT 70 MPH IN HEAVY TRAFFIC THE VEHICLE WENT INTO LIMP MODE WITHOUT WARNING OR ANY SYMPTOMS OF A POWER PROBLEM. WE HAD TO MOVE ACROSS FOUR LANES OF CAR AND TRUCK TRAFFIC WHILE RAPIDLY DECELERATING. LUCK AND SKILL PREVAILED TO AVOID A SERIOUS AND POTENTIALLY FATAL ACCIDENT. NO WARNING INDICATORS WERE DISPLAYED. SAFELY IN THE BREAKDOWN LANE THE VEHICLE CONTINUED AN APPROXIMATELY 1300 RPM IDLE AND WOULD MOVE AT ABOUT 15- 20MPH. I STOPPED THE VEHICLE AND THE ACCLERATOR PEDAL CONTINUED TO BE UNRESPONSIVE. I PLACED THE VEHICLE IN NEUTRAL WITH NO CHANGE IN THE ABILITY TO INCREASE RPM WITH THE ACCELERATOR. I SHIFTED BACK TO DRIVE AND NORMAL ACCELERATION FUNCTION RETURNED. WE DROVE ANOTHER 35-40 MINUTES WITHOUT FURTHER PROBLEMS. THE NEXT MORNING THE VEHICLE DROVE NORMALLY AND I TOOK IT TO THE VW DEALER. THEIR DIAGNOSTIC REVIEW SHOWED NO ISSUES AND NO MALFUNCTIONS WERE DETECTED.
NHTSA complaint #10898760 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN TOUAREG. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE HESITATED AND WOULD NOT INCREASE IN SPEED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT ALSO STATED THAT WHILE MAKING A TURN, THERE WAS A LOUD CLICKING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
NHTSA complaint #10806532 — an unverified report by a vehicle owner.
THE VEHICLE HAS AN ANNOYING PROCLIVITY TO HESITATE (SOMETIMES FOR AS LONG AS 3 OR 4 SECONDS) BETWEEN THE TIME THE ACCELERATOR PEDAL IS DEPRESSED AND THE TIME THE ENGINE RESPONDS. UNDER CERTAIN CIRCUMSTANCES (E.G., CROSSING A LANE OF HIGH SPEED TRAFFIC) THE DELAY COULD BE VERY DANGEROUS AND EVEN FATAL. IT HAS BEEN DOING THIS SINCE IT WAS NEW, AND IT HAPPENS ONLY WHEN DECELERATING, NOT COMING TO A COMPLETE STOP, AND THEN ATTEMPTING TO ACCELERATE. WE TRADED IN A 2004 TOUAREG V8 THAT WE HAD PURCHASED USED WITH 30K MILES BECAUSE OF THE IDENTICAL PROBLEM, THINKING THAT THE DEFECT WOULD HAVE CORRECTED ON THE NEWER VEHICLE. THE 2005 TOUAREG V8 WAS PURCHASED NEW FOR $55,000 PLUS TAX AND LICENSE. THE VEHICLE NOW HAS 32,180 MILES ON IT.
NHTSA complaint #10706330 — an unverified report by a vehicle owner.
THIS IS AN ONGOING PROBLEM SINCE WE TOOK POSSESSION OF THE VEHICLE.UNPREDICTABLE AND INCONSISTENT ACCELERATION STUMBLE': THIS OCCURS UNPREDICTABLY AND GENERALLY FROM A STANDING START. ONE DEPRESSES THE ACCELERATOR AND THE CAR DOES NOT ACCELERATE. IT DECELERATES -THEN IT RECOVERS OFTEN ABRUPTLY. THIS PUTS THE DRIVER AND PASSENGERS IN PERIL OF A CRASH FROM ONCOMING TRAFFIC.
NHTSA complaint #10622286 — an unverified report by a vehicle owner.
TL*- THE CONTACT STATED THAT SINCE SHE PURCHASED THE VEHICLE ACCELERATION HAS BEEN SLUGGISH. THE DEALER STATED THAT IT WAS THE NATURE OF THE BEAST, AND THERE WAS NOTHING THAT THEY COULD DO ABOUT IT. THE ENGINE WAS NOT POWERFUL ENOUGH TO SUSTAIN THE WEIGHT OF THE VEHICLE. THE CONTACT OFTEN TOOK THE VEHICLE FOR REPAIRS. NEITHER ROAD NOR WEATHER CONDITIONS HAVE BEEN FACTORS IN THE FAILURE.*AK WHEN ACCELERATING FROM A DEAD STOP, ACCELERATION IS SLOW BUT STEADY, WHEN ACCELERATING WHILE MOVING BETWEEN 40 MPH ACCELERATION IS NON-EXISTENT FOR APPROXIMATELY 3 SECONDS AND THEN TAKES OFF FAST. UPDATED 03/30/07.
NHTSA complaint #10177812 — an unverified report by a vehicle owner.
VEHICLE HAS AN INCONSISTENT LACK OF THROTTLE RESPONSE. WHEN PRESSING ACCLERATOR YOU MAY GET A RESPONSE, A DELAYED RESPONSE OR NOTHING. PULLING FROM STOP SIGN WITH A SAFE DISTANCE OF ONCOMOING TRAFFIC VEHICLE HESITATED ALMOST CAUSING COLLISION. HAVE BEEN ALMOST REAR ENDED WHEN VEHICLE DID NOT RESPOND TO THROTTLE AT STOP LIGHT.HAS BEEN TO DEALER 3 TIMES WITH NO RESOLUTION.
NHTSA complaint #10148797 — an unverified report by a vehicle owner.
DT: THE VEHICLE HESITATES ON ACCELERATION, AND THIS HAPPENS INTERMITTENTLY. WHILE STEPPING ON THE GAS PEDAL AND THE VEHICLE HESITATES. THE CONSUMER TOOK THE VEHICLE TO DEALER, AND THEY SAID THIS WAS NORMAL, BUT THEY DID SAY VOLKSWAGEN PROGRAMMED A DELAY IN THE COMPUTER CHIP. THERE IS NO FOREWARNING, NO LIGHTS COME ON, AND THERE IS NO NOISE. THIS FIRST HAPPENED ON MARCH 1, 2005.
NHTSA complaint #10137587 — an unverified report by a vehicle owner.
DT: THE CONSUMER STATED THAT 2004, VOLKSWAGEN TOUREG EXPERIENCED LOSS OF ACCELERATION WHEN PULLING OUT. WHEN THE CAR IS STARTED IN THE MORNINGS IT IS FINE, BUT AFTER THE CAR SITS FOR A COUPLE OF HOURS IT STARTS HAVING A DELAY IN THE ACCELERATION WHEN PULLING OUT. THIS HAS BEEN HAPPENING FOR A COUPLE OF MONTHS. THE CAR HAS BEEN TO THE DEALERSHIP THREE OR FOUR TIMES, AND THEY COULD NOT FIX THE PROBLEM. THE DEALER SAID THEY WERE WAITING ON VOLKSWAGEN TO COME UP WITH A SOLUTION. THE CONSUMER CALLED VOLKSWAGEN, AND THEY SAID THAT THE CONSUMER SHOULD KEEP WORKING WITHIN THE TERMS OF THE WARRANTY UNTIL THE PROBLEM WAS SOLVED. THE PROBLEM AT THIS POINT SEEMED TO BE INTERMITTENT. AT THIS POINT NO ONE KNOWS WHAT IS WRONG WITH THE CAR.
NHTSA complaint #10136354 — an unverified report by a vehicle owner.
2004 VOLKSWAGEN TOUAREG THAT HESITATES UPON ACCELERATION FROM A COLD START APPROXIMATELY 20% OF THE TIME. THIS HESITATION PRESENTS A HAZARD TO BOTH PASSENGERS IN THE TOUAREG AND PASSENGERS IN VEHICLES OF ONCOMING TRAFFIC. VEHICLE BEGINS TO ACCELERATE THEN HESITATES. IT IS IMPOSSIBLE TO DETERMINE WHEN THIS MIGHT OCCUR. ALSO, THERE WAS A RECENT INCIDENT WHERE THE TOUAREG HESITATED AND THE VEHICLE BEHIND THE TOUAREG HAD TO RAPIDLY BRAKE TO AVOID REARENDING THE TOUAREG. IT HAS BEEN RETURNED TO THE DEALERSHIP ON 4 DIFFERENT OCCASIONS WITH THIS COMPLAINT HOWEVER THE DEALERSHIP INDICATES THEY CANNOT DUPLICATE THE COMPLAINT. VOLKSWAGEN OF AMERICA STATES NO PROBLEM FOUND. THE FOLLOWING QUESTIONS ON THIS FORM ARE NOT APPLICABLE AS NUMEROUS INCIDENTS HAVE OCCURRED ON NUMEROUS DATES AND WE ARE NOT ABLE TO INDICATE THE EXACT NUMBER OF INCIDENTS. THE ANSWERS GIVEN ARE ONLY TO ALLOW US TO PROCEED WITH THIS QUESTIONAIRE.
NHTSA complaint #10135187 — an unverified report by a vehicle owner.
MY VOLKSWAGEN TOUAREG HAS A "HESITATION" WHEN ACCELERATING AFFECTIONATELY KNOWN IN VW CIRCLES AS "DEATH LAG". MANY TIMES WHEN ATTEMPTING TO ACCELLERATE THE VEHICLE WILL JUST SIT THERE FOR 3-10 SECONDS EVEN IF THE ACCELLERATOR PEDAL IS DEPRESSED ALL THE WAY. THIS HAS NEARLY CAUSED NUMEROUS ACCIDENTS WITH SOME AVOIDED ONLY BY ONCOMING TRAFFIC SWERVING AND SKIDDING TO A STOP WHILE MY VEHICLE SITS STILL IN TRAFFIC.
NHTSA complaint #10127648 — an unverified report by a vehicle owner.
I WAS TURNING LEFT AT A FAIRLY BUSY INTERSECTION & HAD WAITED FOR 2 CARS TO GO THAT WERE IN FRONT OF ME. WHEN MY TURN CAME & A GAP APPEARED IN INCOMING TRAFFIC, I REMOVED MY LEFT FOOT FROM THE BRAKE, DEPRESSED THE ACCELERATOR WITH MY RIGHT FOOT & TURNED. HOWEVER, THE CAR DID NOT ACCELERATE. IT MOVED INTO THE LANE OF ONCOMING TRAFFIC, BUT JUST IDLED & I COULD NOT GET THE CAR TO MOVE FOR 2 - 3 SECONDS. I PUSHED THE THROTTLE ALL THE WAY TO THE FLOOR WITH NO EFFECT. A SERIOUS ACCIDENT DID NOT OCCUR ONLY BECAUSE THE ONCOMING TRAFFIC SLAMMED ON THEIR BRAKES IN TIME. AFTER WHAT SEEMED LIKE FOREVER, THE CAR BEGAN TO MOVE & I WAS ABLE TO GET OUT OF THE WAY. THE SAME THING HAS HAPPENED 19 TIMES SINCE & THE CAR HAS BEEN RETURNED TO THE DEALER 4 TIMES TO FIX THIS PROBLEM. EACH TIME THEY 'COULD NOT DUPLICATE' THE PROBLEM. NIETHER COULD I UNTIL 3 DAYS AGO WHEN I WAS TOLD BY A VW REP THAT THIS BEHAVIOR IS DESIGNED IN AS A 'SAFETY FEATURE'. HE SAID IT OCCURS WHEN A DRIVER DEPRESSES THE THROTTLE SLIGHTLY, THEN (USING LEFT FOOT) THE BRAKE SLIGHTLY, THEN THE THROTTLE SOME MORE, THEN THE CAR WILL NOT ACCELERATE FOR 2-3 SECONDS. WHAT THAT CONTRIBUTES TO SAFETY IS BEYOND ME. IT'S A SERIOUS DEFECT THAT WILL COST SOMEONE THEIR LIFE & MUST BE CHANGED AS SOON AS POSSIBLE.
NHTSA complaint #10120137 — an unverified report by a vehicle owner.
VEHICLE HESITATED TO SPEED UP WHILE AT LOW SPEEDS, AND EXPERIENCED SUDDEN ACCELERATION WHILE AT HIGHER SPEEDS. TAKEN TO DEALER FOR TESTING, AND RESULTS SHOWED THAT THE CAUSE WAS UNDETERMINED.
NHTSA complaint #10113426 — an unverified report by a vehicle owner.
VEHICLE WOULD JUMP FORWARD WHEN MAKING TURNS, MAKING IT DIFFICULT TO CONTROL VEHICLE. OWNER TOOK VEHICLE TO DEALER FOR REPAIR OF THE TRANSFER CASE 3 TIMES. THE ACCELERATOR PEDAL WOULD GET STUCK, WHICH WAS NOT ENABLING THE VEHICLE TO ACCELERATE AND TO CHANGE GEARS. ALSO, WINDSHIELD WIPERS WOULD WORK INTERMITTENTLY, CAUSING VISIBILITY PROBLEMS ON THE ROAD DURING INCLEMENT WEATHER. IN ADDITION, THE BATTERY WOULD DRAIN AND CAUSE THE VEHICLE NOT TO TURN ON. MANUFACTURER WAS CONTACTED BY OWNER NUMEROUS TIMES.
NHTSA complaint #10110955 — an unverified report by a vehicle owner.
WHEN THE VEHICLE HAS SLOWED TO A NEAR STOP AND THE ACCELERATOR IS DEPRESSED, IT INITIALLY HESITATES, THEN SURGES FORWARD. THIS PREVENTS THE DRIVER FROM ACCELERATING SMOOTHLY AND COULD BE A SAFETY CONCERN. I THINK THE ENGINE ECU MAY NEED A SOFTWARE UPDATE.
NHTSA complaint #10096528 — an unverified report by a vehicle owner.