152 of the
945 complaints filed about the Volkswagen Touareg
are about the fuel system —
16% of everything owners reported.
The worst model year for it is 2004.
I have contacted Volkswagen about my recall over a month ago the man claimed he ordered the parts and would be in contact but has never contacted me ever since and since then my vehicle has completely stopped working and the gas smell is at a very dangerous level
NHTSA complaint #11698472 — an unverified report by a vehicle owner.
While driving my family around, the car lost engine power and came to a stop on a busy roadway leaving us stranded until a tow truck could arrive. There were no warnings or indications that anything was wrong. One minute, it was driving fine and out of nowhere, the engine shut off in the middle of the road leaving us blocking a lane and creating a dangerous situation. The dealership is claiming that the high pressure fuel pump suffered a catastrophic failure and that the entire fuel system needs to be replaced, which is going to cost more than $13,000.
NHTSA complaint #11632714 — an unverified report by a vehicle owner.
I was driving the vehicle and noticed smoke coming out from under the hood I pulled over immediately and the whole engine compartment was on fire I tried to put fire but Fire department showed up and extinguish the fire, fire was due to a fuel leak
NHTSA complaint #11627551 — an unverified report by a vehicle owner.
I get dizzy every time I drive my 2006 Volkswagen Touareg. There is a fuel smell inside the cabin and outside of the driver's rear wheel well. I noticed this during the short time I park in my garage. Since, the noticeable smell, I have been parking outside and have since minimized by use of the vehicle. I love the vehicle, but I am getting headaches and dizziness while driving it. Upon looking up more information on the fuel smell, I came across Volkswagen Manufacture Safety recall 20Ai and 20Z4. Since I last spoke of Community Volkswagen of Santa Maria, they said that the recall has been repaired. However, after further research, this is an Open Recall and is still eligible to be repaired. Please advise me on my next steps so as to not be in a dangerous situation while driving this vehicle. Thank you.
NHTSA complaint #11622862 — an unverified report by a vehicle owner.
The contact owns a 2005 Volkswagen Touareg. The contact stated that while driving approximately 30 MPH, the vehicle stalled. The contact pulled over and attempted to restart the vehicle, but the vehicle failed to restart. The contact stated there was no warning light illuminated. The contact had the vehicle towed to the residence. The contact had not taken the vehicle to a dealer or an independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V583000 (Fuel System, Gasoline); however, the VIN was not included. The failure mileage was approximately 99,000.
NHTSA complaint #11621518 — an unverified report by a vehicle owner.
Previous recall in 2017 regarding fuel filter housing cracks and seals has failed. In 2017 it was approved to allow VW to use cellophane sticky tape to cover the fuel filter crack in plastic housing. It has failed. The car has 43,000 miles, the cabin has strong odor smell. The left rear wheel arch has extremely strong gasoline smell. How was VW able to get approval to fix a serious fuel leak with sticky tape?
NHTSA complaint #11619059 — an unverified report by a vehicle owner.
I was driving to lunch one day when my 2016 Volkswagen Touareg TDI stalled in the middle of the road and was not able to be restarted due to a failed CP4 HPFP (High Pressure Fuel Pump) this repair was major and everything that the diesel fuel touches was replaced such as fuel pump, lift pump, all fuel lines, fuel filter canister, injectors, fuel rails, etc…
NHTSA complaint #11543719 — an unverified report by a vehicle owner.
The issue explained in Recall Notice 20Ai has reappeared after being 'fixed'. Issue Summary: On certain vehicles, the fuel pump flange may develop fine cracks or fissures, which could result in a fuel leak. Leaking fuel, in the presence of an ignition source, could lead to a fire causing injury and/or damage to property. Date of Recall Repair: 02/25/2019 Date of noticed failure: 08/07/2023 It has not been communicated that this part will continue to be a hazard, and I have now discovered that even when noted that this recall action has been completed, my vehicle has gasoline leaking into the passenger compartment via the same avenue as Recall 20Ai notes. This is highly concerning as all impacted VW Touaregs that were 'recalled' may still be at risk of vehicle fire or ignition.
NHTSA complaint #11537153 — an unverified report by a vehicle owner.
My vehicle has a fuel filter problem This car has a total of 3 recalls and the fuel filter flange is one of the recalls I’ve been told they fixed it before but I’ve never gotten it fixed maybe the previous owner I took it Volkswagen they said I have to pay for the recall. But what happens when the repair fails?
NHTSA complaint #11508540 — an unverified report by a vehicle owner.
The car at half tank will read as being empty. Fuel pump flange? The car will have gas and then randomly show fuel error and drop to empty. The car is drivable and then while drive will switch to empty back to half full mode. Less of the worry the adaptive cruise control and fwd collision warning freeze/not working
NHTSA complaint #11502404 — an unverified report by a vehicle owner.
A fuel smell is detected in my vehicle, as noted in Repair Available for Safety Recall 20Z4 – Fuel Pump FlangeCertain 2007-2010 MY Volkswagen Touareg / NHTSA Campaign Number: 17V151000.
NHTSA complaint #11480792 — an unverified report by a vehicle owner.
The contact owns a 2012 Volkswagen Touareg. The contact stated that there was an abnormal gasoline odor on the driver’s side of the vehicle. There were no warning lights illuminated. The contact looked underneath the vehicle at the gas tank and noticed that gasoline was leaking from the fuel tank onto the exhaust pipe. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number 17V151000 (Fuel System, Gasoline). The VIN was not included. The approximate failure mileage was 119,000.
NHTSA complaint #11478400 — an unverified report by a vehicle owner.
Gas leak (see pics). I started noticing a strong gasoline smell and my car keeps running out of gas almost immediately after filling up. This has not been inspected nor confirmed by a dealer. This is my only source of transportation and needs to be fixed ASAP. There is not a VW dealership where I live, the closest being in Mario, IL, or St. Louis, MO.
NHTSA complaint #11477238 — an unverified report by a vehicle owner.
2008 Touareg 3.6L/V6 Intake Manifold/Valve Cover explosion.... March 2021, several incidents while driving vehicle would completely shut off/ loose power, with no prior warning or apparent cause, leaving driver at a total loss of steering control, as well as leaving vehicle completely disabled supposedly resulting from battery dying. Engine code scanner findings: several cylinders misfiring, possible timing chain, & (P0456) EVAP leak (among others). Repairs performed: 06/25/21 valve cover & battery replacement. Shortly after repairs noticed (never before seen) oil leak caused from recently repaired (faulty part) valve cover, which was then replaced again. (Jump ahead to present) July 14, 2022, upon attempted ignition, quickly noticed vehicle TRYING to turn over for several seconds without success, so turned key to off immediately heard an extremely loud "BOOM" followed by smoke bellowing out from under my hood/ engine. Popped hood to inspect the cause & discovered the valve cover had blown its top right off, exploded into several pieces, exposing valves to naked eye. Vehicle was then stranded, not starting, engine would not turn over. Had to have it towed to shop, awaiting update & information.
NHTSA complaint #11474003 — an unverified report by a vehicle owner.
The contact owns a 2004 Volkswagen Touareg. The vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 17V583000 (Fuel System, Gasoline) however, the fuel pump failed after the recall repair was performed. The vehicle was taken to the dealer and diagnosed with fuel pump failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,000.
NHTSA complaint #11469157 — an unverified report by a vehicle owner.
I have a 2010 VW Touarge V6, recently it started leaking fuel out, after taking the car to VW dealership, they told me the fuel was leaking out from the fuel filter flange. VW had a recall on (2007-2010 VW Touarge) fuel filter flange back in 2017 (see below) https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V151-3759.pdf They acknowledges that there was a flaw in the fuel filter flange that the plastic part could crack and leak out fuel after some years. Back in 2017, I took the car to VW dealership and the recall repair they did on my car was to install a protective film on the flange (since they deemed that the flange was not broken when examined during the recall repair at the time). Now 4 years later, the flange is cracking and leaking fuel out, obviously the recall fix (protective film) did not stop the flange from cracking or fuel from leaking out. I have contacted VW customer care and stated that they failed to fix the fuel leaking hazard as the protective film was ineffective in stopping fuel to leak out from a now broken flange. I hoped they could cover the fix of the broken flange. VW customer service refused to fix the problem for me under the recall and asked me to be fully responsible for the fix, as they claimed that the "recall was done", despite that I showed they the recall details, and mentioned that the problematic flange was not replaced, and questions the effectiveness of the recall repair done in 2017. I feel I have to question whether the original recall fix was proper (that for un-cracking flange at the time, only a protective film was installed instead of replacing the problematic fuel filter flange, that had big leaking problems) So please help to investigate the case, and let VW know that they should always put customer's safety first. Looks to me, they used a cheap method (a plastic film) to avoid replacing an already inexpensive flange part, and in exchange, customer had to face such safety hazard and big car repair bill...
NHTSA complaint #11434728 — an unverified report by a vehicle owner.
My vehicle is leaking gas, I was told there is a recall on my vehicle so I took it into the volkswagen dealership where I was told that the recall only covers the driver side leak but not the passenger side leak which makes absolutely no sense. Because when I drive off of the service lot the problem still exists which means I could be blown up or cause injury of fire. This recall should cover ALL aspects of the fuel leak! Not just one side! Making customers pay for this is disgusting! I am a single mom and don't have an extra $600 to spend on an issue that should have been corrected by the manufacturer.
NHTSA complaint #11431381 — an unverified report by a vehicle owner.
ON DECEMBER 28, 2020 I DETECTED THE DISTINCT ODOR OF GASOLINE OUTSIDE OF THE DRIVER'S SIDE OF OUR 2008 VW TOUAREG WHILE IT WAS STATIONARY, NOT RUNNING. LATER WHILE DRIVING THE PUNGENT ODOR WAS ALSO DISCERNABLE WITHIN THE VEHICLE. A PICTURE OF THE TANK REFLECTS WETNESS ON THE DRIVER'S SIDE. THIS MORNING DURING A CALL TO DONALDSON'S VW SERVICE, THEY RESPONDED THAT THERE ARE NO OPEN RECALLS FOR THIS VEHICLE REGARDING A FUEL LEAK, FOR WHICH A HISTORY OF RECALLS EXIST. IS IT POSSIBLE THAT A PRIOR RECALL SERVICE REQUIRES INCREMENTAL REMEDIATION? WHAT RECOURSE IS AVAILABLE TO HAVE A VW DEALER RESOLVE THIS MANUFACTURER DEFECT AT VOLKSWAGEN'S EXPENSE? A BRIEF INTERNET SEARCH REVEALS PRECEDENT FOR VW TOUAREG FUEL LEAKS AFFECTING PRODUCTION YEARS 2004 THROUGH 2013 (AND POSSIBLY BEYOND THE SCOPE OF MY SEARCH). SAFETY RECALL 20AI (NHTSA: 17V583) - FUEL FILTER FLANGE LEAK CERTAIN 2004-2007 VOLKSWAGEN TOUAREG SAFETY RECALL 20Z4 (NHTSA: 17V151000) - FUEL PUMP FLANGE MAY CRACK CAUSING FUEL LEAKAGE 2007 - 2010 VOLKSWAGEN TOUAREG SAFETY RECALL 24BK (NHTSA: 15V019000) - FUEL LEAKAGE AFFECTING VARIOUS AUDI AND VW MODELS SPANNING 2011 - 2013 THANK YOU FOR YOUR INDULGENCE AND POTENTIAL ASSISTANCE!
NHTSA complaint #11385438 — an unverified report by a vehicle owner.
DRIVING ON THE INTERSTATE A FAULT LIGHT STARTED FLASHING "ENGINE FAULT SERVICE NOW" ALONG WITH THE GLOW PLUG LIGHT. I PUT THE TRANSMISSION INTO NEUTRAL AND MOVED INTO THE SLOW LANE. THE ENGINE IMMEDIATELY STOPPED. I PUT ON MY HAZARD LIGHTS AND WAS ABLE TO ALLOW IT TO ROLL IT A SAFE PLACE TO PULL OVER. THE DEALERSHIP SAID THE HIGH PRESSURE FUEL PUMP FAILED (HPFP) WHICH CAUSED THE ENGINE TO IMMEDIATELY STOP. LUCKILY I WAS IN AN AREA WHERE I COULD ROLL TO A SAFE PLACE AND WASN'T PULLING A TRAILER LIKE WE OFTEN DO. I WAS ALSO LUCKY I WAS IN AN AREA WITH CELL RECEPTION. I HAD SPENT MOST OF THE DAY DRIVING IN A REMOTE AREA THAT WOULDN'T HAVE HAD RECEPTION.
NHTSA complaint #11384688 — an unverified report by a vehicle owner.