Owners have filed 29 complaints
about the 2020 Volvo XC60 with NHTSA between 2020 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 15 of 16 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 24
Against the median year of the Volvo XC60. 50 means typical for this
model; 100 means roughly double.
Severity — 53
10.3% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
83% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2020 Volvo XC60
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Electrical System
724.1%
Median failure at 6,000 miles
Other & Unspecified
517.2%
Median failure at 4,500 miles
Brakes
413.8%
Median failure at 6,000 miles
Driver Assist & Collision Avoidance
26.9%
Wheels
26.9%
Windows, Mirrors & Wipers
26.9%
Median failure at 11,100 miles
Airbags
26.9%
Engine & Cooling
26.9%
Median failure at 52,000 miles
Tires
13.4%
Body & Structure
13.4%
Transmission & Drivetrain
13.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
466.7%
10,000 – 24,999 miles
116.7%
50,000 – 74,999 miles
116.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2020peak 5Aug 2026
NHTSA investigations into the 2020 Volvo XC60
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2020 Volvo XC60
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
25V179000
ELECTRICAL SYSTEM:SOFTWARE
Volvo Car USA, LLC (Volvo Car) is recalling certain 2020-2021 S90, 2020-2022 S60, V60, XC60, XC90, and 2022 V90 plug-in hybrid vehicles. The high-voltage battery may experience a short circuit within the battery module when the battery is fully charged and the vehicle is parked.
Risk: A short circuit in a high-voltage battery increases the risk of a fire.
23V001000
STEERING
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2022 V60CC, XC60, and XC90 vehicles. During steering gear assembly, double screws may have been assembled on top of each other, which can cause a screw to fall into the gearbox housing.
Risk: A screw inside the gearbox housing can cause the steering wheel to lock up and increase the risk of a crash.
21V716000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Volvo Car USA, LLC (Volvo Car) is recalling certain 2021 S90L, 2020-2021 XC60, and XC90 vehicles. An improperly welded rotor and shaft may separate within the integrated brake system.
Risk: Separation of the rotor and shaft may cause a reduction in braking assistance and a loss of the Antilock Brake System (ABS) and Electronic Stability Control (ESC), increasing the risk of a crash.
21V414000
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
Volvo Car USA, LLC (Volvo Car) is recalling certain 2019-2020 V90, XC60, S60, V60, V60CC, S90, V90CC, S90L, and XC90 vehicles. The low-pressure fuel pump can blow a fuse and fail.
Risk: Failure of the low-pressure fuel pump can cause a stall, increasing the risk of a crash.
20V503000
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Volvo Car of N.A., LLC (Volvo Cars) is recalling certain 2018-2020 XC60 vehicles. The nuts that secure the front wipers may not have been sufficiently tightened, possibly causing the wipers to not function properly.
Risk: The risk of the front wiper arms nut fixation to loosen and not holding the arm in correct position, the wiper function could be reduced and vision could be impaired, thus increasing the risk of a crash.
Volvo Cars USA LLC (Volvo Cars) is recalling certain 2019-2020 S60, V60, V60 Cross Country, S90L, V90, V90 Cross Country, XC40, XC60, and XC90 vehicles. Due to a software/hardware incompatibility, the Automatic Emergency Brake (AEB) system may not detect obstacles and engage as intended.
Risk: If the automatic emergency braking system does not engage as intended, it can increase the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2025147585 units in Canada
High Voltage
Issue: On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery modules could overheat and short circuit. Note: This recall only affects certain plug-in hybrid (PHEV) models. Safety Risk: A short circuit in the high-voltage battery can create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, Volvo advises not to charge your vehicle until the recall repairs have been completed. Volvo will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the high-voltage battery module(s). The dealer will also install an advanced diagnostic software that will monitor the high-voltage battery and warn you if it detects a problem. If you see this warning, you should contact a dealership to arrange replacement of the affected high-voltage battery module(s).
Recall 202462882 units in Canada
Brakes
Issue: On certain vehicles, the rods connecting the brake pedal to the hydraulic brake unit may not have been assembled properly. As a result, the rods could loosen, and you may experience a change in brake pedal feel. This can cause reduced braking. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: Volvo will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten the brake pedal pushrod screw.
Recall 202259531,117 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the top-view camera to display instead of the rearview camera image when you are reversing. Canadian regulations require the rearview image to display when reversing. Note: This recall only affects vehicles equipped with a 360-degree park assist camera. Safety Risk: A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Volvo will notify owners in writing and send a wireless over-the-air update to each vehicle. If the update cannot be completed successfully, or for vehicles without over-the-air (OTA) update capability, Volvo will instruct you to schedule an appointment to have the update performed by a dealer.
Recall 20213458,506 units in Canada
Electrical
Issue: On certain vehicles, the fuse for the low-pressure fuel pump may be too small. As a result, the fuse could blow and the engine could stall while driving. Safety Risk: A sudden loss of engine power could increase the risk of a crash. Corrective Action: Volvo will contact owners by mail and instruct you to take your vehicle to a dealer to replace the 15 A fuse for the low-pressure fuel pump with a 20 A fuse.
Recall 20203909,867 units in Canada
Visual System
Issue: On certain vehicles, the nuts that attach the windshield wiper arms may not have been tightened properly. This could cause the wipers to slip and not clear the windshield properly. Safety Risk: Windshield wipers that do not work properly could affect a driver's visibility. This could increase the risk of a crash. Corrective Actions: Volvo will notify owners by mail and instruct you to take your vehicle to a dealer to tighten the nuts on the windshield wiper arms.
Recall 202009911,834 units in Canada
Brakes
Issue: On certain vehicles, the automatic emergency braking system (AEB) may not apply the brakes automatically when it detects a possible collision. In addition, the system may not warn of a potential crash with a non-moving vehicle or object. Note: The regular brake system and all other functions in the vehicle are not affected by this problem. Safety Risk: The AEB system may not provide driver warnings and apply the brakes automatically to help avoid a crash. Corrective Actions: Volvo will notify owners by mail and instruct you to take your vehicle to a dealer to update the vehicle software.
Reports where the owner recorded a crash, a fire, an injury or a death.
Washington, DC1 injured
UNKNOWN OR OTHER
I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.
NHTSA complaint #11551241 — an unverified report by a vehicle owner.
at 6,000 milesValley Center, CA1 injured
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V144000 (FORWARD COLLISION AVOIDANCE). THE VEHICLE WAS TAKEN TO LOCAL DEALER VOLVO CARS SAN DIEGO LOCATED AT 5350 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 279-9700 WHERE THE RECALL REPAIRS WERE COMPLETED. THE CONTACT STATED AFTER THE RECALL WAS COMPLETED, WHILE DRIVING AT A SLOW SPEED AND APPROACHING ANOTHER VEHICLE TURNING TO THE RIGHT WHEN SHE EXPERIENCED THE FAILURE FOR THE SECOND TIME. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED WHILE DRIVING AT LOW SPEED AT A PARKING LOT WHEN THE VEHICLE FORCEFULLY APPLIED THE BRAKES. THE CONTACT STATED THE AUTOMATIC INTERVENTION WARNING LIGHT WAS ILLUMINATED. THE CONTACT SUSTAINED A WHIPLASH AND CONCUSSION AND SEEK MEDICAL ATTENTION 3 DAYS LATER. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE ON 4 DIFFERENT OCCASION AND ALSO WHEN GEARS ON REVERSE. THE VEHICLE WAS TOWED LOCAL DEALER VOLVO CARS CARLSBAD LOCATED AT 6830 AVENIDA ENCINAS, CARLSBAD, CA 92011. (760) 931-7100 AND UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
NHTSA complaint #11364197 — an unverified report by a vehicle owner.
at 6,000 milesValley Center, CA1 injured
SERVICE BRAKES
TL* THE CONTACT OWNS A 2020 VOLVO XC60. THE CONTACT STATED WHILE DRIVING 45 MPH, WHEN THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY AND SHE DEPRESSED ON THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE TO HER DESTINATION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V144000 (FORWARD COLLISION AVOIDANCE). THE VEHICLE WAS TAKEN TO LOCAL DEALER VOLVO CARS SAN DIEGO LOCATED AT 5350 KEARNY MESA RD, SAN DIEGO, CA 92111, (858) 279-9700 WHERE THE RECALL REPAIRS WERE COMPLETED. THE CONTACT STATED AFTER THE RECALL WAS COMPLETED, WHILE DRIVING AT A SLOW SPEED AND APPROACHING ANOTHER VEHICLE TURNING TO THE RIGHT WHEN SHE EXPERIENCED THE FAILURE FOR THE SECOND TIME. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED WHILE DRIVING AT LOW SPEED AT A PARKING LOT WHEN THE VEHICLE FORCEFULLY APPLIED THE BRAKES. THE CONTACT STATED THE AUTOMATIC INTERVENTION WARNING LIGHT WAS ILLUMINATED. THE CONTACT SUSTAINED A WHIPLASH AND CONCUSSION AND SEEK MEDICAL ATTENTION 3 DAYS LATER. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE ON 4 DIFFERENT OCCASION AND ALSO WHEN GEARS ON REVERSE. THE VEHICLE WAS TOWED LOCAL DEALER VOLVO CARS CARLSBAD LOCATED AT 6830 AVENIDA ENCINAS, CARLSBAD, CA 92011. (760) 931-7100 AND UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.
NHTSA complaint #11364197 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Houston, TX
UNKNOWN OR OTHER
While in service at Volvo Cars Clear Lake for Recall R103312/ Campaign 25V-179, three of four hybrid battery modules failed on installation, yet Volvo refuses to replace the entire battery. This is a covered warranty repair that has not been completed, and the car has been out of service for more than 100 days. During part of that time, it was being stored outdoors with the battery removed and the floor open to the ground.
NHTSA complaint #11754507 — an unverified report by a vehicle owner.
Richmond, TX
ELECTRICAL SYSTEM
Recall identified over a year ago during Q1 2025. Manufacturer and dealer have failed to provide appropriate updates for the repair, and no ETA has been given for repair. The only direction received from manufacturer and dealer was to not plug in the vehicle until the recall is completed. So as it stands, I paid for a plug in hybrid vehicle I haven’t been able to plug it in for over a year as it has a flawed hybrid system that apparently can’t be repaired.
NHTSA complaint #11745254 — an unverified report by a vehicle owner.
Charlottesville, VA
STRUCTURE:BODY
The seal on my 2020 Volvo XC60 moonroof allowed water to leak under the floorboards. My car is only 6 years old. We had a lot of rain over a short period and I noticed the sound of water sloshing around under the floor. Nothing was wet inside the car. My Check Engine light came on as well. I took it to the Volvo service dept. They are now saying wires are corroded and that it will cost me over $11,000 to fix this problem. Again - my car is only 6 years old, and less than 70K miles. With my previous Volvo, that I had for 18 years, I never had this problem.
NHTSA complaint #11742884 — an unverified report by a vehicle owner.
Charlottesville, VA
ELECTRICAL SYSTEM
The seal on my 2020 Volvo XC60 moonroof allowed water to leak under the floorboards. My car is only 6 years old. We had a lot of rain over a short period and I noticed the sound of water sloshing around under the floor. Nothing was wet inside the car. My Check Engine light came on as well. I took it to the Volvo service dept. They are now saying wires are corroded and that it will cost me over $11,000 to fix this problem. Again - my car is only 6 years old, and less than 70K miles. With my previous Volvo, that I had for 18 years, I never had this problem.
NHTSA complaint #11742884 — an unverified report by a vehicle owner.
Napa, CA
ELECTRICAL SYSTEM
Volvo has failed to repair or compensate me for the NHTSA Recall 25V-179. I received a notification of te recall in a letter dated May 14, 2025. I have repeatedly visited the local dealership as well as called Volvo Customer Care. Today, in a conversation with a Volvo Customer Care representative, I was told there is no timeline for the batteries to be replaced. I would like Volvo to rectify the issue by replacing my battery or car in a timely matter. Thank you for your help, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11735113 — an unverified report by a vehicle owner.
Belton, KY
SERVICE BRAKES
Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!
NHTSA complaint #11633493 — an unverified report by a vehicle owner.
Detroit, MI
UNKNOWN OR OTHER
The passenger side window spontaneously shattered while we were driving normal speed on the highway. It was not hit by anything, and thankfully no one was hurt, but this concerns us because it makes us worry there's a defect in all the windows and they should be replaced. We also want to make sure no one else has this issue on their volvo.
NHTSA complaint #11624075 — an unverified report by a vehicle owner.
Cincinnati, OH
WHEELS
Good Morning: I've attached a letter that I've written to Volvo USA regarding their security lug bolts on the wheels of their vehicles and the adapter that they provide to remove this. I found out after incurring a flat tire that these adapters are often non-functional and that the dealer is well aware of this. I think this is an issue that Volvo should address for all current and past owners. Also, during this incident I experienced what I think is a flaw in their tire pressure monitoring system - it illuminated a yellow caution which, I've seen happen when one tire was not at the same pressure as the others. In this instance the tire was flat. Shouldn't that warrant a different indication? Thank you for your attention to this.
NHTSA complaint #11620083 — an unverified report by a vehicle owner.
Valley Stream, NY
ENGINE
Severe oil leak coming from the engine. I had it in the Volvo Dealership, they claimed it was due to a loose oil filter. When I drove the vehicle home and parked in my driveway, It started to stain the driveway with a fresh oil leak.
NHTSA complaint #11594356 — an unverified report by a vehicle owner.
Oakland, CA
ELECTRICAL SYSTEM
Vehicle completely shutdown when stopping. All lights in the car flash on and off. Unable to start the vehicle for 5mins.
NHTSA complaint #11567128 — an unverified report by a vehicle owner.
Washington, DC1 injured
UNKNOWN OR OTHER
I have had an issue several times with the hatch of my Volvo xc60. It has a feature where if you wave your foot under the rear door, the hatch will open or close automatically. This has been triggered inadvertantley several times, nearly injuring several people. This is especially dangerous for small children. You can be trapped by the closing door. In one incident, while parked in our garage, the hatch inadvertently opened and pinned me against the wall while holding a small child. The force could injure a child without question. I tried to disable this feature and couldn’t find a way to do it. If you google it, this is a common issue that others have had happen too.
NHTSA complaint #11551241 — an unverified report by a vehicle owner.
New York, NY
POWER TRAIN
- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly
NHTSA complaint #11525617 — an unverified report by a vehicle owner.
New York, NY
WHEELS
- Back left axle went loose with the back left wheel while driving, causing the car to rotate 45 degrees, scratching the ground. Once the car drifted back horizontally, I used the brakes to stop the car. Multiple pictures show the defect. Back left lights where the axle went off and the wheel is not broken, showing no collision. Liquid escaped from the bottom. Available for inspection and photos as well. -Had I not been able to use the brakes after the car rotated sideways, we would have crashed. This could have caused major injuries to us and/or others. -The police inspected the car and didn't qualify it as an accident since they said no damages, other objects, or vehicles were involved. The manufacturer's local shop made a 4 lines and inaccurate report to qualify it as an accident falsely. If there were an accident, lights would brake before the axle and there was no pothole -There were no warnings. It happened suddenly
NHTSA complaint #11525617 — an unverified report by a vehicle owner.
at 52,000 milesBoca Raton, FL
ENGINE
The contact owns a 2020 Volvo XC60. The contact stated that the service required warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the upper engine torque mount had separated from the motor mount bracket and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was 52,000. The VIN was not available.
NHTSA complaint #11523444 — an unverified report by a vehicle owner.
Clovis, CA
SERVICE BRAKES
We recently took our 2020 Volvo XC60 with approximately 20k miles into the dealership where it has received it's oil changes and had its service issues looked at since buying the vehicle new. During the inspection video, the technician indicated the rear brakes had approximately 10% life remaining while the front had approximately 90% life remaining in them. This seems extremely askew and is indicative of a problem. Under normal driving circumstances and 20k miles wear and tear, there is no reason other than a malfunctioning mechanical issue like the emergency brake not disengaging completely that this uneven wear should be occurring. This should not be the case in such a relatively new vehicle and could result in unknown excessive wear on the braking system causing premature brake failure. If we hadn't taken the vehicle in for it's routine oil change, we would not be aware of this safety concern.
NHTSA complaint #11495787 — an unverified report by a vehicle owner.
Macon, GA
AIR BAGS
The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11495081 — an unverified report by a vehicle owner.
Macon, GA
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
The contact owns a 2020 Volvo XC60. The contact stated that while driving approximately 35 MPH, an SRS service air bag message was displayed. The vehicle was not taken to an independent mechanic or dealer for diagnosis or repairs. The contact stated that the failure reoccurred and was awaiting an appointment with the dealer. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11495081 — an unverified report by a vehicle owner.
Boynton Beach, FL
UNKNOWN OR OTHER
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.
NHTSA complaint #11492842 — an unverified report by a vehicle owner.
Boynton Beach, FL
ELECTRICAL SYSTEM
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.
NHTSA complaint #11492842 — an unverified report by a vehicle owner.
Boynton Beach, FL
LANE DEPARTURE: ASSIST
Initially the center tablet would blackout while I’m backing out of my driveway, I put in reverse. Camera works. I back out and camera completely turns off. Not an issue with dirty camera as it comes in and off. Several times while I’m driving the entire instrument panel blacks out! It’s happened 5x in the last two months and I don’t drive much. I have taken to the dealer and told Volvo by emails and chat features and no one seems concerned. They could not see it happen while they drove it so they are not worried. I don’t feel safe in this car. Safety was the only reason I chose Volvo. Also the radio makes weird sounds, repaired twice lane assist is not working properly and they are not fixing it, braking system wasn’t working but they thankfully did a recall and fixed that. This car does not hold steady while driving despite the lane assist and all the fancy features I expected was working when purchased.
NHTSA complaint #11492842 — an unverified report by a vehicle owner.
Driving on Rte 211 in Oak Island, NC, slowing to turn with no one in front or behind me, emergency breaking engaged, bring the car to a full stop.
NHTSA complaint #11476320 — an unverified report by a vehicle owner.
Plano, TX
TIRES:SIDEWALL
Without incident, the rear driver side tire on our 2020 Volvo XC60 blew out on the sidewall on December 1, 2021. The tire, original to our purchase of the new vehicle, had approximately 10,600 miles on it. There was no other damage to any other part of the tire or wheel. Unfortunately, even though we requested Discount Tire (who replaced the tire) to keep the tire for us, they did not so we don't have it for inspection. Regardless, I have several pictures and a couple of videos of the tire (while on the vehicle). No accident occurred and the other three tires on the vehicle are still undamaged.
NHTSA complaint #11443740 — an unverified report by a vehicle owner.
Wellington, FL
ELECTRICAL SYSTEM
1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.
NHTSA complaint #11438075 — an unverified report by a vehicle owner.
Wellington, FL
SERVICE BRAKES
1. One day after getting car the rear rotors were defective and had to be replaced. 2. Second problem affected stop/start mechanism. Brought car in four times for this repair. First 3 times service department had no idea what was causing problem. Last time brought in for this problem a stop/start battery was replaced. 3. New most dangerous problem is that while driving car the dashboard display turned into a bright barcode (I took a picture if needed). Stoped car at red light and upon restarting car same problem existed. Went to restaurant and upon leaving 90 minutes later same problem exhausted. This morning when dealer came to pick up car display was working. My wife drives car and this last problem scared her very much and she is frightened to drive car not knowing when and if this, or other problems will again occur. You could not see the speed you were driving at nor how much gas was left. Also, this occurred at night and the light from the barcode display was so bright that it interfered with driving. Have other Volvo owners experienced this problem ? This car is a lemon. And only 16 months old.
NHTSA complaint #11438075 — an unverified report by a vehicle owner.
at 17,700 milesWoodinville, WA
VISIBILITY/WIPER
VEHICLE: 2020 VOLVO XC60 - DRIVER OUTSIDE REAR VIEW MIRROR FAILS TO AUTOMATICALLY EXTEND FROM A VEHICLE LOCKED ROTATED INWARD POSITION WHEN OUTSIDE IN FREEZING WEATHER. THE MIRROR REMAINS ROTATED INWARD FACING THE INTERIOR OF THE VEHICLE. A CALL TO VOLVO USA CUSTOMER SERVICE FOR ADVICE GAVE THE RESPONSE - "WAIT TILL IT UNFREEZES". THERE DOES NOT SEEM TO BE A METHOD TO ROTATE IT MANUALLY OTHER THAT FORCE WHICH APPEARS TO CAUSE BREAKAGE. IF YOU CAN'T WAIT, IT LEAVES THE DRIVER WITHOUT A MEANS OF EASILY SEEING APPROACHING TRAFFIC. FULLY ROTATING THE HEAD CREATES OTHER POTENTIAL FOR KEEPING AN EYE ON TRAFFIC AHEAD. VEHICLE WAS STATIONARY, AND OUTSIDE WITH TEMPERATURE IN ABOUT 31 F DEGREES IN A DRIVEWAY. PASSENGER MIRROR PERFORMED AS INTENDED. THIS HAS APPEND 2 TIMES. TODAY 12/28/2020 IN ZIP CODE 98077 & 12/26/2020 IN ZIP CODE 99338. BOTH IN THE SAME WEATHER CONDITIONS.
NHTSA complaint #11385337 — an unverified report by a vehicle owner.