122 of the
962 complaints filed about the Volvo XC60
are about the other systems —
100% of everything owners reported.
The worst model year for it is 2013.
Component Failure & Inspection Availability: Infotainment Head Unit (IHU) / Audio Module (AUD) running Android Automotive OS. The vehicle and its components are available for inspection upon request. Safety Risk: The audio system completely crashes approximately every 3 drive cycles. This failure disables all safety-critical audio features, including turn signal clicks, backup camera and parking sensor chimes, blind-spot/cross-traffic warning alerts, and emergency system tones. Operating the vehicle without audible turn signals or proximity chimes creates significant driver distraction and an immediate hazard to traffic safety. Dealer / Service Confirmation: The issue occurs intermittently during daily operation and is being reported to Volvo dealer service Prior Inspection: The vehicle has been inspected by Volvo service department Symptoms & Onset: The problem began following a recent Android Automotive OS software update. No warning lamps, error messages, or indicators appear prior to the failure. The entire audio bus shuts off either at vehicle start or mid-drive. The only temporary workaround is forcing an infotainment reboot by holding the center display home button for 20–30 seconds, but the complete audio failure recurs every few drive cycles.
NHTSA complaint #11762138 — an unverified report by a vehicle owner.
Entire car audio does not work. Blinker click, collision warning, navigation etc. Volvo has blamed software but each update in the past 3 years has not fixed the issue. Driving a car where the entire audio system is not working reliably is a safety issue
NHTSA complaint #11755690 — an unverified report by a vehicle owner.
While in service at Volvo Cars Clear Lake for Recall R103312/ Campaign 25V-179, three of four hybrid battery modules failed on installation, yet Volvo refuses to replace the entire battery. This is a covered warranty repair that has not been completed, and the car has been out of service for more than 100 days. During part of that time, it was being stored outdoors with the battery removed and the floor open to the ground.
NHTSA complaint #11754507 — an unverified report by a vehicle owner.
After backing up out of a parking space, the side mirror on the drivers side moves to an unpredictable position and does not return to its original position. This is potentially dangerous because the driver is not aware of this change in position, and when changing lanes may rely on mirror that is in a faulty position. This appears to be some sort of flaw in the logic that tilts the mirror down when backing up and returns to original position when the car is put back in drive. Regardless of whether I turn this feature on or off, the same malfunction occurs.
NHTSA complaint #11753923 — an unverified report by a vehicle owner.
Pulling into a gas station, a turtle warning light (limp mode) came on in the dash, and the car started moving very slowly. Moments later the engine was on fire. Basically the entire front end of the car melted away before the fire department in New Buffalo, Mich., could put it out.
NHTSA complaint #11752029 — an unverified report by a vehicle owner.
I repeatedly lost propulsion or shut down while driving. The vehicle would not shift into Drive or Reverse and would not move, although displays and lights remained powered. This occurred three times in approximately two weeks. One event occurred at approximately 55 mph. I had to call the police for help. This after Hudson Valley Property Maintence the two previous stalls had been fixed. Dealer performed software update/reinstall and test drove vehicle approximately 30 miles, but the same failure returned and vehicle required towing. This is a repeated highway-speed safety defect. This vehicle is a safety hazard, and I am afraid for my life. The first two tow truck drivers were not able to get it on a flatbed without dragging it which we chose not to do. It took a third tow truck driver with special equipment to lift the car and tow it. This process took five hours on the hottest day and alone while other cars were coming at me at 60 mph. I had to call the police for help. There was no police report filed. Just a quote to dispatch to send officers to control a dangerous situation. The toe was through Volvo roadside assistance.
NHTSA complaint #11740327 — an unverified report by a vehicle owner.
While driving on the highway my navagation, internet, gps stopped working. An error came up on the dash saying "SOS emergency call system fault" We were not sure what was happening with the vehicle or if was safe to drive. We made an appointment with a Volvo service center. Volvo service center stated we would need to pay to have this diagnosed because the vehicle has a rebuilt title. The dealership wanted approx $800 just to look at the vehicle. This issue is a known defect in the 2023 Volvo XC60 B5. It was already recalled once for this exact issue. This is an ongoing safety issue - losing our navigation in the middle of the highway as well as the vehicles ability to automatically phone emergency help when required.
NHTSA complaint #11740173 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? The specific component has not yet been identified. The issue involves unexplained water intrusion into the vehicle’s floor pan under normal operating conditions. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? Water intrusion into the cabin creates potential safety risks, including exposure of electrical systems to moisture, possible corrosion of critical components, and degradation of interior air quality (e.g., mold). These conditions could affect vehicle reliability and occupant safety. The last time that I drove it the brakes were engaging randomly and forcefully. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle has been inspected by a dealership; however, the source of the water intrusion has not been identified or confirmed, and responsibility has not been accepted. Neither did the dealership provide requested documentation of the leak test. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership has inspected the vehicle, and a claim has been submitted to my insurance carrier. Volvo corporate has opened a case but has not conducted a technical inspection or provided findings to date. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, there were both warning lamps and messages, and the dealership serviced and claimed that it was 90% fixed and were just waiting for a small component. They said that I could resume driving it, then the problem got worse.
NHTSA complaint #11729051 — an unverified report by a vehicle owner.
My car has been updated with software for a recall concerning the back up camera not operating when placed in reverse. This was an intermittent issue. The software has not fixed the problem as it continues to occur.
NHTSA complaint #11699891 — an unverified report by a vehicle owner.
Driving the car at under 20 mph making a left turn into my cul-de-sac which has an upward slope. Car system thought it would crash into the tree straight ahead and started emergency braking making loud noise and then the steering wheels locked. Ended up hitting the parked car in front of neighbors house due to brake and steering malfunction. Heard from other Volvo owners that this has been a problem. Even backing out of garage where there is no object behind the car the car emergency braking system engages causing whiplash. No longer feel safe driving this car.
NHTSA complaint #11694759 — an unverified report by a vehicle owner.
Volvo xc60 sunroof drains clog and leak. Sunroof maintenance is not mentioned in owner's manual, and dealer does not clear drains during regular service unless specifically asked to. Leak causes damage to electronic systems including airbag system. While any sunroof has the potential to leak, this leak is caused by a design failure - their design makes it easier for debris to ingress into the tracks and clog them. Cost to fix issue and replace sunroof is over $5000. This is a known problem with numerous forums and videos on the internet describing and promoting 'fixes' for, but in reality, Volvo needs to provide a real solution.
NHTSA complaint #11685225 — an unverified report by a vehicle owner.
I just purchased 2016 VolvoXC60. Looked up ti see 3 recalls it has. I went to Volvo Dealership in Culver City where I was told recalls where taken care of years ago. No recalls exist today? This raises the question if indeed where preformed on my new vehicle and why I submitting my concern to you today. If you can provide me with any information regarding this issue, I would be very appreciated! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11685055 — an unverified report by a vehicle owner.
On 9/1/25 while driving 25 mph in the neighborhood the car started shifting very hard. Upon getting back in the driveway and put in park all dashboard light came on. Car would not leave park, parking brake would not work. Windows would not roll down, dash would not turn on, car would not turn off. Got it to the dealership and the told me it was a software update that needed to be done.
NHTSA complaint #11684876 — an unverified report by a vehicle owner.
The "p" button on the car malfunctions. It does not always engage when pressed. After I pressed the "p" button, the car didn't go into park mode and started to roll forward. This put me in danger as well as pedestrians who may have been walking down the street in front of the car. I notified the dealer and they did nothing. There were NO warning signs. Because of the failure of the "p" button to function properly, my car rolled into a parking meter and caused in excess of $4,000 in damages.
NHTSA complaint #11683386 — an unverified report by a vehicle owner.