Owners have filed 110 complaints
about the 2016 BMW X5 with NHTSA between 2016 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 26 of 27 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 33
Against the median year of the BMW X5. 50 means typical for this
model; 100 means roughly double.
Severity — 19
3.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 55
33% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
24.7%
1,000 – 9,999 miles
511.6%
10,000 – 24,999 miles
716.3%
25,000 – 49,999 miles
49.3%
50,000 – 74,999 miles
1125.6%
75,000 – 99,999 miles
511.6%
100,000 – 149,999 miles
920.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2016peak 7Aug 2026
NHTSA investigations into the 2016 BMW X5
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
2
investigations are
still open.
EA23001Opened 17 Mar 2023Still openFUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
High pressure fuel pump failure
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a compreh...
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Recalls on the 2016 BMW X5
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
24V608000
ENGINE AND ENGINE COOLING:COOLING SYSTEM:PUMP
BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive, 328xi Gran Turismo, 2013-2017 X3 sDrive28i, X3 xDrive28i, 2015-2018 X4 xDrive28i, 2015-2016 428xi vehicles. An improperly sealed electrical connector on the water pump may be exposed to water and short circuit.
Risk: An electrical short increases the risk of a fire.
21V907000
FUEL SYSTEM, DIESEL
BMW of North America, LLC (BMW) is recalling certain 2013-2018 328d, 328d xDrive, 2014-2018 328d Sports Wagon, 328d xDrive Sports Wagon, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV, and 2014-2017 X5 xDrive35d SAV diesel vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. The EGR cooler may leak internally, causing coolant to mix with diesel engine soot, which could result in smoldering particles and a melting intake manifold.
Risk: A melting intake manifold increases the risk of a fire.
21V586000
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
BMW of North America, LLC (BMW) is recalling certain 2014-2018 328d, 328d xDrive, X5 xDrive35d, 2014-2016 535d, 535d xDrive, 2015 740Ld xDrive, and 2015-2017 X3 xDrive28d vehicles. The high-pressure fuel pump may fail.
Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
18V755000
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
BMW of North America, LLC (BMW) is recalling certain 2013-2018 BMW 328d and 328d xDrive, 2014-2018 328d Sports Wagon and 328d xDrive Sports Wagon, 2014-2016 535d and 535d xDrive, 2015 740Ld xDrive, 2015-2017 X3 xDrive28d SAV and 2014-2017 X5 xDrive35d SAV vehicles equipped with an Exhaust Gas Recirculation (EGR) module with an integrated cooler. If the EGR cooler leaks internally, the coolant can mix with diesel engine soot. The high EGR temperatures may result in these particles possibly smoldering and melting the intake manifold.
Risk: The melting intake manifold can increase the risk of a fire.
16V919000
ELECTRICAL SYSTEM:WIRING
BMW of North America, LLC (BMW) is recalling certain model year 2016 X5 xDrive40e vehicles manufactured July 29, 2015, to September 9, 2015. The affected vehicles have a Digital Motor Electronic (DME) control unit that may have a loose electrical ground cable, possibly causing an under-voltage condition which would result in the transmission shifting to neutral.
Risk: If the vehicle unexpectedly shifts to neutral, there would be an increased risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2024544587,250 units in Canada
Label
Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". Canadian regulations require the information to be listed on the label in both English and French. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the tire and loading information label for all new vehicles.
Recall 202446878,381 units in Canada
Engine
Issue: On certain vehicles, fluid from the positive crankcase ventilation (PCV) system could leak on the intake air hose. As a result, the fluid could enter the electrical connector for the water pump and cause a short circuit. Safety Risk: A short circuit can create the risk of a fire, even while the vehicle is parked and turned off. Corrective Actions: To reduce the safety risk, BMW advises you to park your vehicle outdoors and away from other vehicles or structures until the recall repairs are completed. BMW will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the water pump and electrical connector. The dealer will also install a shield on the connector.
Recall 202439244,131 units in Canada
Airbag
Issue: This recall applies to vehicles that may be equipped with a replacement sport or M-sport steering wheel that has a Takata airbag. Long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, may eventually degrade the propellant contained in the driver-front airbag. This could cause the airbag to deploy with more force than normal. If the airbag inflator ruptures, fragments could be propelled toward vehicle occupants or cause damage to the airbag assembly, preventing its proper function. Safety Risk: If the vehicle is involved in a crash requiring an airbag deployment, the airbag inflator could rupture and create a risk of injury. Corrective Actions: BMW will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the driver-front airbag module. To learn if your vehicle is affected by this recall, owners may: • Visit <a href= https://www.bmw.ca/en/ssl/VehicleRecall.html> https://www.bmw.ca/en/ssl/VehicleRecall.html</a> • Contact your preferred or local BMW Retailer • Call BMW Customer Relations Recall Services at 1-855-217-3002
Recall 202171112,702 units in Canada
Engine
Issue: On certain vehicles, the exhaust gas recirculation (EGR) cooler could crack internally and leak. If this happens, you may notice the following symptoms: a warning symbol in the instrument cluster displaying a loss of coolant, reduced engine power, an unpleasant exhaust odour, an unusual noise from the engine and/or smoke from the engine compartment. Note: This recall replaces Transport Canada Recall no. 2018-587. Safety Risk: A cracked EGR cooler could create the risk of an engine fire. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealer to replace the EGR cooler. The dealer will also inspect the intake manifold, and replace it, if necessary.
Recall 20214693,486 units in Canada
Fuel System
Issue: On certain vehicles equipped with a diesel engine, the high-pressure fuel pump may wear prematurely. This can cause reduced engine performance and could lead to a sudden engine stall. Note: A warning lamp on the instrument cluster will turn on if the fuel pressure drops. Safety Risk: A loss of engine power could increase the risk of a crash. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealer to replace the high-pressure fuel pump.
Recall 201858710,368 units in Canada
Engine
This recall was replaced by Transport Canada Recall No. 2021-711. On certain vehicles, the cooler for Exhaust Gas Recirculation (EGR) module may develop an internal leak and coolant could mix with diesel engine soot/sediment. In rare circumstances, this condition could result in smouldering particles and lead to the melting of the intake manifold, increasing the risk of a fire causing injury and/or damage to property. Correction: Dealers will inspect the EGR cooler, and if necessary, replace it. If it is determined that the EGR cooler has leaked internally, the intake manifold will also be replaced. The EGR pipe connecting the cooler to the manifold will be cleaned. Note: An operator may be alerted to this condition by one or more of the following symptoms: A warning symbol in the instrument cluster displaying a loss of engine coolant, a reduction in engine power, an unpleasant odour (exhaust gas), an unusual noise from the engine compartment, and/or smoke from the engine compartment.
Reports where the owner recorded a crash, a fire, an injury or a death.
Aldie, VACrash2 injured
AIR BAGS
During a recent auto collision my airbags did not deploy. I swerved to avoid another vehicle entering the intersection from my left, he hit my rear left driver's side quarter panel and I subsequently hit a tree. This was noted by the paramedics first on scene as well as by the firemen and police when they arrived. I have notified BMW of North America, USAA insurance (my insurance company), and now you. The vehicle is a total loss and was towed to Leesburg Virginia by roadrunner wrecker service.com
NHTSA complaint #11707095 — an unverified report by a vehicle owner.
at 5,700 milesRapid City, SDCrash
UNKNOWN OR OTHER
I PARKED MY X5 ON AN INCLINE, PUT THE CAR IN PARK, SET THE PARKING BREAK AND TURNED THE VEHICLE OFF. LOCKED IT AND WENT INSIDE. THERE WERE WORKERS OUTSIDE FOR ABOUT 10 MINUTES BEFORE COMING IN TO THE HOUSE THAT WITNESSED IT SITTING THERE FOR THAT AMOUNT OF TIME. AFTER BEING INSIDE FOR ABOUT 5 MORE MINUTES OR BETTER, I WENT TO LEAVE AND FOUND THAT MY CAR HAD ROLLED AND HIT A TREE. THE PARKING BREAK WORKED SEEING THAT THERE WAS SNOW BUILT UP ON THE BACK TIRES, HOWEVER, YOU CAN SEE FROM THE PICTURES THAT BOTH FRONT TIRES ROLLED. BMW LOOKED INTO IT AND SAID THE CAR DIAGNOSTICALLY CHECKED OUT FINE AND THAT IT IS NORMAL FOR BOTH FRONT TIRES TO ROLL WHILE IN PARK???
NHTSA complaint #11083388 — an unverified report by a vehicle owner.
at 24,814 milesEL Paso, TXCrash
SERVICE BRAKES
I STOPPED AT THE ENTRANCE OF AN APARTMENT COMPLEX AND WAS WAITING FOR THE SECURITY GATE TO OPEN. ONCE I CAME TO A COMPLETE STOP THE AUTO START STOP FUNCTION TURNED THE ENGINE OFF. WHILE STOPPED, WITH MY FOOT STILL ON THE BRAKE, SUDDENLY AND UNEXPECTEDLY, THE ENGINE STARTED AND THE VEHICLE TOOK OFF STRIKING THE SECURITY GATE AS IT WAS OPENING. THE BRAKES DID NOT WORK. NO AIRBAG DEPLOYED EITHER.
NHTSA complaint #10966356 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Bethesda, MD
POWER TRAIN
2016 BMW X5 xDrive40e. Experiencing intermittent/sudden drivetrain malfunction warnings. Vehicle loses power or enters limp mode while driving. Max eDrive / electric drive becomes disabled even with battery charged. Multiple warning lights appear. Issue appears related to the hybrid system (possible EME, SME, Safety Box, or high-voltage battery faults). This creates a safety risk because power can be lost unexpectedly while moving. Mileage at time of most recent occurrence: 126,500. Problem first noticed 118,000.
NHTSA complaint #11757231 — an unverified report by a vehicle owner.
at 114,865 milesBelleville, NJ
ELECTRICAL SYSTEM
The contact owns a 2016 BMW X5 PHEV. The vehicle was serviced under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the EME (Electrical Machine Electronics). The dealer confirmed that the problem may be EME. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865.
NHTSA complaint #11735914 — an unverified report by a vehicle owner.
at 114,865 milesBelleville, NJ
ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW X5 PHEV. The vehicle was serviced under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the EME (Electrical Machine Electronics). The dealer confirmed that the problem may be EME. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865.
NHTSA complaint #11735914 — an unverified report by a vehicle owner.
Marietta, GA
UNKNOWN OR OTHER
Spontaneous sunroof shatter.
NHTSA complaint #11731996 — an unverified report by a vehicle owner.
New Orleans, LA
UNKNOWN OR OTHER
I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.
NHTSA complaint #11728895 — an unverified report by a vehicle owner.
New Orleans, LA
SERVICE BRAKES
I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.
NHTSA complaint #11728895 — an unverified report by a vehicle owner.
I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.
NHTSA complaint #11728895 — an unverified report by a vehicle owner.
Morrisville, NC
ELECTRICAL SYSTEM
The component that failed appears to be the hybrid propulsion and charging system, including the high-voltage battery management system and/or integrated charging electronics. The vehicle will not accept a charge from any home or public charging source. The high-voltage battery was replaced approximately one year ago; however, the charging failure persists. The vehicle is available for inspection upon request. In addition to the charging failure, the vehicle displayed drivetrain malfunction and start/stop malfunction warnings. While driving on the highway at normal speed, the vehicle lost power and stopped, creating a hazardous situation in active traffic. This sudden loss of propulsion placed my safety and the safety of other drivers at risk, as surrounding vehicles were traveling at highway speeds. Prior to the failure, warning messages appeared intermittently, including charging system faults and start/stop malfunction alerts. These warnings began approximately one year ago around the time the charging issue started. The vehicle was previously serviced and the high-voltage battery was replaced; however, the underlying issue was not corrected. The root cause is UNKNOWN, but the symptoms suggest a failure within the hybrid control system, charging module, DC-DC converter, or related electrical components. The failure has been persistent and unresolved. I am concerned that defects within the hybrid propulsion system may lead to additional sudden loss of power events.
NHTSA complaint #11719865 — an unverified report by a vehicle owner.
Morrisville, NC
ENGINE
The component that failed appears to be the hybrid propulsion and charging system, including the high-voltage battery management system and/or integrated charging electronics. The vehicle will not accept a charge from any home or public charging source. The high-voltage battery was replaced approximately one year ago; however, the charging failure persists. The vehicle is available for inspection upon request. In addition to the charging failure, the vehicle displayed drivetrain malfunction and start/stop malfunction warnings. While driving on the highway at normal speed, the vehicle lost power and stopped, creating a hazardous situation in active traffic. This sudden loss of propulsion placed my safety and the safety of other drivers at risk, as surrounding vehicles were traveling at highway speeds. Prior to the failure, warning messages appeared intermittently, including charging system faults and start/stop malfunction alerts. These warnings began approximately one year ago around the time the charging issue started. The vehicle was previously serviced and the high-voltage battery was replaced; however, the underlying issue was not corrected. The root cause is UNKNOWN, but the symptoms suggest a failure within the hybrid control system, charging module, DC-DC converter, or related electrical components. The failure has been persistent and unresolved. I am concerned that defects within the hybrid propulsion system may lead to additional sudden loss of power events.
NHTSA complaint #11719865 — an unverified report by a vehicle owner.
Morrisville, NC
FUEL/PROPULSION SYSTEM
The component that failed appears to be the hybrid propulsion and charging system, including the high-voltage battery management system and/or integrated charging electronics. The vehicle will not accept a charge from any home or public charging source. The high-voltage battery was replaced approximately one year ago; however, the charging failure persists. The vehicle is available for inspection upon request. In addition to the charging failure, the vehicle displayed drivetrain malfunction and start/stop malfunction warnings. While driving on the highway at normal speed, the vehicle lost power and stopped, creating a hazardous situation in active traffic. This sudden loss of propulsion placed my safety and the safety of other drivers at risk, as surrounding vehicles were traveling at highway speeds. Prior to the failure, warning messages appeared intermittently, including charging system faults and start/stop malfunction alerts. These warnings began approximately one year ago around the time the charging issue started. The vehicle was previously serviced and the high-voltage battery was replaced; however, the underlying issue was not corrected. The root cause is UNKNOWN, but the symptoms suggest a failure within the hybrid control system, charging module, DC-DC converter, or related electrical components. The failure has been persistent and unresolved. I am concerned that defects within the hybrid propulsion system may lead to additional sudden loss of power events.
NHTSA complaint #11719865 — an unverified report by a vehicle owner.
Aldie, VACrash2 injured
AIR BAGS
During a recent auto collision my airbags did not deploy. I swerved to avoid another vehicle entering the intersection from my left, he hit my rear left driver's side quarter panel and I subsequently hit a tree. This was noted by the paramedics first on scene as well as by the firemen and police when they arrived. I have notified BMW of North America, USAA insurance (my insurance company), and now you. The vehicle is a total loss and was towed to Leesburg Virginia by roadrunner wrecker service.com
NHTSA complaint #11707095 — an unverified report by a vehicle owner.
Oviedo, FL
ELECTRICAL SYSTEM
Subject: Consequential Damage and Failure of Remedy regarding Recall 24V-608 Incident Description: "I am reporting a failure of the manufacturer to provide an effective remedy for Safety Recall 24V-608 (Electric Water Pump) and subsequent consequential damage to the High-Voltage battery system. In September 2023, at approximately 78,000 miles, this vehicle exhibited 'Drivetrain Malfunctions' including Fault Code 0x222626 (EME: internal fault - active short circuit requested) and 0x22271C (Overvoltage in intermediate circuit). The BMW dealer (Fields BMW) failed to diagnose the root cause and instructed me to 'keep driving'. Since the release of Recall 24V-608, it is clear these 2023 faults were early indicators of the coolant pump short-circuiting. This persistent electrical instability has now resulted in a permanent failure of Cell Supervision Circuit #3, causing the high-voltage contactors to open and leaving the vehicle disabled. The dealer is currently attempting to charge for diagnostics and battery removal. I am asserting that the lack of a timely remedy for the coolant pump (which was only recently shielded per the recall) caused a power surge that 'fried' the internal battery circuitry. This is a safety issue as the vehicle experienced a sudden loss of propulsion while in motion. I request that NHTSA investigate BMW’s refusal to cover battery failures caused by the electrical interference of the recalled coolant pump."
NHTSA complaint #11707138 — an unverified report by a vehicle owner.
Oviedo, FL
ENGINE
Subject: Consequential Damage and Failure of Remedy regarding Recall 24V-608 Incident Description: "I am reporting a failure of the manufacturer to provide an effective remedy for Safety Recall 24V-608 (Electric Water Pump) and subsequent consequential damage to the High-Voltage battery system. In September 2023, at approximately 78,000 miles, this vehicle exhibited 'Drivetrain Malfunctions' including Fault Code 0x222626 (EME: internal fault - active short circuit requested) and 0x22271C (Overvoltage in intermediate circuit). The BMW dealer (Fields BMW) failed to diagnose the root cause and instructed me to 'keep driving'. Since the release of Recall 24V-608, it is clear these 2023 faults were early indicators of the coolant pump short-circuiting. This persistent electrical instability has now resulted in a permanent failure of Cell Supervision Circuit #3, causing the high-voltage contactors to open and leaving the vehicle disabled. The dealer is currently attempting to charge for diagnostics and battery removal. I am asserting that the lack of a timely remedy for the coolant pump (which was only recently shielded per the recall) caused a power surge that 'fried' the internal battery circuitry. This is a safety issue as the vehicle experienced a sudden loss of propulsion while in motion. I request that NHTSA investigate BMW’s refusal to cover battery failures caused by the electrical interference of the recalled coolant pump."
NHTSA complaint #11707138 — an unverified report by a vehicle owner.
Oviedo, FL
FUEL/PROPULSION SYSTEM
Subject: Consequential Damage and Failure of Remedy regarding Recall 24V-608 Incident Description: "I am reporting a failure of the manufacturer to provide an effective remedy for Safety Recall 24V-608 (Electric Water Pump) and subsequent consequential damage to the High-Voltage battery system. In September 2023, at approximately 78,000 miles, this vehicle exhibited 'Drivetrain Malfunctions' including Fault Code 0x222626 (EME: internal fault - active short circuit requested) and 0x22271C (Overvoltage in intermediate circuit). The BMW dealer (Fields BMW) failed to diagnose the root cause and instructed me to 'keep driving'. Since the release of Recall 24V-608, it is clear these 2023 faults were early indicators of the coolant pump short-circuiting. This persistent electrical instability has now resulted in a permanent failure of Cell Supervision Circuit #3, causing the high-voltage contactors to open and leaving the vehicle disabled. The dealer is currently attempting to charge for diagnostics and battery removal. I am asserting that the lack of a timely remedy for the coolant pump (which was only recently shielded per the recall) caused a power surge that 'fried' the internal battery circuitry. This is a safety issue as the vehicle experienced a sudden loss of propulsion while in motion. I request that NHTSA investigate BMW’s refusal to cover battery failures caused by the electrical interference of the recalled coolant pump."
NHTSA complaint #11707138 — an unverified report by a vehicle owner.
Jupiter, FL
AIR BAGS
Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.
NHTSA complaint #11700942 — an unverified report by a vehicle owner.
Jupiter, FL
ELECTRICAL SYSTEM
Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.
NHTSA complaint #11700942 — an unverified report by a vehicle owner.
Jupiter, FL
BACK OVER PREVENTION: WARNINGS
Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.
NHTSA complaint #11700942 — an unverified report by a vehicle owner.
Patterson, CA
ENGINE
I am reporting a safety issue related to the BMW recall 18V-755 affecting the EGR cooler on my 2016 BMW X5 diesel. My vehicle experienced symptoms consistent with a failing EGR cooler, including coolant loss and engine warning lights. Despite this recall being active for my model and VIN, BMW has denied coverage, stating either that the cooler was already replaced twice or that my vehicle is not eligible—without providing sufficient documentation or explanation. I am concerned that the recall remedy was not properly applied or that faulty replacement parts were used. I am requesting that NHTSA investigate whether BMW is properly honoring recall 18V-755 and ensuring safe, effective remedies are provided to affected customers like myself. I also request investigation into the lack of transparency and failure to document completed recall work. My VIN is [XXX] , and I can provide dealer records, service history, and diagnostic reports upon request. * What component or system failed or malfunctioned, and is it available for inspection upon request? EGR Cooler, it is available for inspection. * How was your safety or the safety of others put at risk? The vehicle is now showing dangerous symptoms consistent with a thermal event risk, which this recall specifically warned about. The EGR cooler is leaking coolant into the intake system, which can mix with soot and lead to engine fires, according to BMW’s own technical documentation. * Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and the cooler has been replaced twice. * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected at Fremont BMW once, Valley BMW twice. * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, low coolant warning, loss of coolant with no leaks. Problem first occurred April 2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC
NHTSA complaint #11677407 — an unverified report by a vehicle owner.
Northville, MI
ENGINE
1) Crankshaft Sensor MIL Light 2) Drive train malfunction, 3) Start and Stop malfunction, 3) MIL for Catalytic convertor 4) MIL light for Catalytic Convertor & O2 sensor failure. The Vehicle has (97,000 K), and the BMW dealer would not cover the costs. However there's TSB published for this vehicle, yet its not being honored by the dealer who claims that the Emissions warranty expired after 8 years or 80,000 miles.
NHTSA complaint #11677028 — an unverified report by a vehicle owner.
Fairbanks, AK
FUEL/PROPULSION SYSTEM
High pressure fuel pump replaced after the original recall and fail again 45k miles later during driving.
NHTSA complaint #11665204 — an unverified report by a vehicle owner.
at 40,239 milesFairbanks, AK
FUEL SYSTEM, DIESEL
The contact owns a 2016 BMW X5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the repair failed to prevent the failure from occurring. The contact stated that on three separate occasions, the same recall failure had occurred. The vehicle was towed to the same local dealer where it was diagnosed with a fuel pump failure due to debris inside the fuel pump. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 40,239.
NHTSA complaint #11657914 — an unverified report by a vehicle owner.
at 120,000 milesWest Hills, CA
POWER TRAIN
The contact owns a 2016 BMW X5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, and the contact discovered an unknown liquid leaking underneath of the vehicle. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
NHTSA complaint #11656422 — an unverified report by a vehicle owner.
at 120,000 milesWest Hills, CA
ELECTRICAL SYSTEM
The contact owns a 2016 BMW X5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, and the contact discovered an unknown liquid leaking underneath of the vehicle. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
NHTSA complaint #11656422 — an unverified report by a vehicle owner.
at 120,000 milesWest Hills, CA
ENGINE AND ENGINE COOLING
The contact owns a 2016 BMW X5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, and the contact discovered an unknown liquid leaking underneath of the vehicle. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
NHTSA complaint #11656422 — an unverified report by a vehicle owner.
Ocala, FL
ELECTRICAL SYSTEM
The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11646981 — an unverified report by a vehicle owner.