Owners have filed 69 complaints
about the 2007 Cadillac SRX with NHTSA between 2007 and 2023.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 11 of 13 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 11
Against the median year of the Cadillac SRX. 50 means typical for this
model; 100 means roughly double.
Severity — 75
14.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 49
29% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
47.1%
1,000 – 9,999 miles
23.6%
10,000 – 24,999 miles
712.5%
25,000 – 49,999 miles
35.4%
50,000 – 74,999 miles
1119.6%
75,000 – 99,999 miles
814.3%
100,000 – 149,999 miles
1628.6%
150,000+ miles
58.9%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2007 Cadillac SRX 4-DR. w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2007peak 5Sep 2023
NHTSA investigations into the 2007 Cadillac SRX
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE07037Opened 17 Jul 2007Closed 27 Dec 2007POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FAILURE OF THE REAR DIFFERENTIAL
ODI EVALUATED TWO DIFFERENT ALLEGED DEFECTS INVOLVING REAR DRIVETRAIN COMPONENTS DURING THIS PRELIMINARY EVALUATION.GM IS CONDUCTING A RECALL TO ADDRESS ONE OF THE DEFECT CONDITIONS AND ODI HAS OPENED AN ENGINEERING ANALYSIS TO CONTINUE ITS INVESTIGATION OF THE OTHER ALLEGED DEFECT. ON DECEMBER 19, 2007, GM SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA CONCERNING DEFECTIVE REAR AXLE PINION SEALS IN APPROXIMATELY 275,936 MODEL YEAR (MY) 2005-07 CADILLAC CTS, STS AND SRX VEHICLES AS WELL AS MY 2006-07 PONTIAC SOLSTICE AND MY 2007 SATURN SKY VEHICLES (RECALL 07V-589).ON STS AND SRX VEHICLES WITH...
Recalls on the 2007 Cadillac SRX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
07V589000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
ON CERTAIN PASSENGER VEHICLES, THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK.
Risk: A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200741720,052 units in Canada
Powertrain
On certain vehicles, the drive axle differential seal may leak (note that all-wheel drive vehicles have two seals). Reduced lubrication may cause the differential to become noisier. Continued use may cause damage to bearings and other differential components. Three conditions could occur: 1). When the vehicle is stopped and shifted to reverse, the differential may jam and prevent vehicle movement. 2). the damage can cause drag that will feel like the parking brake is applied; or 3) the differential could jam and lock the drive wheels while the vehicle is underway. Should the latter occur, it could result in a loss of vehicle control and a crash, causing injury or death. Correction: Dealers will replace the drive axle differential seal(s).
Reports where the owner recorded a crash, a fire, an injury or a death.
at 130,000 milesNEW Orleans, LAFire
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT FLAMES WERE EMITTING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THERE WERE NO INJURIES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #10676933 — an unverified report by a vehicle owner.
at 66,200 milesMagnolia, TX2 injured
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON INTERSTATE, CRUISE CONTROL SET TO 68 MPH., APPROXIMATELY 6:25 P.M., TEMPERATURE IN MID 60S, ALL WINDOWS ROLLED UP, ENVIRONMENTAL SET TO 70, THE ULTRAVIEW SUNROOF OF OUR 2007 CADILLAC SRX IMPLODED INTO THE PASSENGER COMPARTMENT. THERE WERE NO VEHICLES IN FRONT OF US, SO NO DEBRIS TOSSED UP, WIFE AND SON RECEIVED SMALL CUTS TO FACE AND ARMS, NO MEDICAL ATTENTION REQUIRED. NO FOREIGN OBJECTS FOUND WHEN CLEANING CAR TO TAKE TO DEALERSHIP. NO INDICATIONS/SOUNDS SUNROOF WAS DAMAGED AND ABOUT TO GIVE WAY. CAR HAD JUST COME FROM DEALERSHIP FOR 60000 MILE MILESTONE SERVICE AND REPAIR OF SMALL ITEMS.
NHTSA complaint #10661647 — an unverified report by a vehicle owner.
at 100,005 milesWashington, DCCrash
STRUCTURE:BODY
I WAS DRIVING ON THE HIGHWAY AT 55 MPH, WHEN A LOUD POP NOISE FROM THE REAR HAPPENED. MY VEHICLE SPINNED OUT OF CONTROL SEVERAL TIMES IN A CIRCLE BEFORE HITTING A MEDIAN BARRIER. I HAD THE PROBLEM FIXED IN MARCH 2014... THE SAME PROBLEM HAPPENED AGAIN ON 4/7/2014, EXCEPT I DIDN'T HIT A MEDIAN.
NHTSA complaint #10578062 — an unverified report by a vehicle owner.
at 130,000 milesAlamo, TX2 injured
VISIBILITY:SUN/MOON ROOF ASSEMBLY
HELLO, THE REASON FOR MY EMAIL IS THAT JUST THIS PAST MONDAY, NOVEMBER 25 OF 2013 THE SUNROOF TO MY 2007 CADILLAC SRX EXPLODED WHILE DRIVING ON THE FREEWAY WITH NO EXPLANATION. THIS HAPPENED AROUND 8PM ON A COLD AND DRIZZLY NIGHT. BIG CHUNKS OF GLASS FELL ALL OVER MY HUSBAND AND I LEAVING US WITH MINOR SCRATCHES, FORTUNATELY NO ONE WAS SEVERELY HURT. THE FOLLOWING MORNING OF THE INCIDENT I WENT ONLINE AND CAME ACROSS SEVERAL IDENTICAL INCIDENTS WITH THE SAME MAKE AND MODEL OF CAR, AS WELL AS OTHERS. WE TOOK THE LIBERTY OF CONTACTING GM CORPORATE HEADQUARTERS AS IT SEEMS THIS MAY POSSIBLY BE A FACTORY DEFECT. THE VEHICLE IS CURRENTLY AT THE DEALER SHIP BUT AS OF RIGHT NOW THERE HAS NOT BEEN MUCH HELP, MUCH LESS AN EXPLANATION. MY BIGGEST CONCERN IS THE SAFETY OF THE VEHICLE BEING THAT I AM 8 1/2 MONTHS PREGNANT AND THIS IS OUR ONLY VEHICLE. HOW SAFE WILL THIS BE FOR MY FAMILY? I DO NOT FEEL COMFORTABLE AND I AM NOT AT EASE THAT I HAVE NOT HEARD FROM THE LOCAL CADILLAC DEALERSHIP WHERE ALL I HAVE HEARD FROM THEM IS AN ISSUE OF HOW MANY MILES THE CAR HAS AT THE PRESENT TIME AND NOT THE FACT THAT THIS WAS A LIFE OR DEATH SITUATION. THE PURPOSE OF THIS IS TO SEEK OUT ANY KIND OF HELP, INFORMATION, OR ADVICE AS TO WHAT WE CAN DO TO HAVE THIS SITUATION RESOLVED. THANK YOU SO MUCH FOR YOUR TIME AND HOPE TO HEAR FROM YOU SOON.
NHTSA complaint #10554421 — an unverified report by a vehicle owner.
at 130,000 milesAlamo, TX2 injured
ELECTRICAL SYSTEM
HELLO, THE REASON FOR MY EMAIL IS THAT JUST THIS PAST MONDAY, NOVEMBER 25 OF 2013 THE SUNROOF TO MY 2007 CADILLAC SRX EXPLODED WHILE DRIVING ON THE FREEWAY WITH NO EXPLANATION. THIS HAPPENED AROUND 8PM ON A COLD AND DRIZZLY NIGHT. BIG CHUNKS OF GLASS FELL ALL OVER MY HUSBAND AND I LEAVING US WITH MINOR SCRATCHES, FORTUNATELY NO ONE WAS SEVERELY HURT. THE FOLLOWING MORNING OF THE INCIDENT I WENT ONLINE AND CAME ACROSS SEVERAL IDENTICAL INCIDENTS WITH THE SAME MAKE AND MODEL OF CAR, AS WELL AS OTHERS. WE TOOK THE LIBERTY OF CONTACTING GM CORPORATE HEADQUARTERS AS IT SEEMS THIS MAY POSSIBLY BE A FACTORY DEFECT. THE VEHICLE IS CURRENTLY AT THE DEALER SHIP BUT AS OF RIGHT NOW THERE HAS NOT BEEN MUCH HELP, MUCH LESS AN EXPLANATION. MY BIGGEST CONCERN IS THE SAFETY OF THE VEHICLE BEING THAT I AM 8 1/2 MONTHS PREGNANT AND THIS IS OUR ONLY VEHICLE. HOW SAFE WILL THIS BE FOR MY FAMILY? I DO NOT FEEL COMFORTABLE AND I AM NOT AT EASE THAT I HAVE NOT HEARD FROM THE LOCAL CADILLAC DEALERSHIP WHERE ALL I HAVE HEARD FROM THEM IS AN ISSUE OF HOW MANY MILES THE CAR HAS AT THE PRESENT TIME AND NOT THE FACT THAT THIS WAS A LIFE OR DEATH SITUATION. THE PURPOSE OF THIS IS TO SEEK OUT ANY KIND OF HELP, INFORMATION, OR ADVICE AS TO WHAT WE CAN DO TO HAVE THIS SITUATION RESOLVED. THANK YOU SO MUCH FOR YOUR TIME AND HOPE TO HEAR FROM YOU SOON.
NHTSA complaint #10554421 — an unverified report by a vehicle owner.
at 21,000 milesDetroit, MICrash
ENGINE AND ENGINE COOLING
MY HUSBAND PURCHASED MY VEHICLE IN OCTOBER, 2006. WITHIN 2 MONTHS IT WAS RETURNED TO THE SERVICE DEPARTMENT OF THE DEALER. THE CHROME HANDLE HAD STARTED PEELING ON THE DRIVER SIDE, THE REAR WINDOW SEAL WAS LEAKING WHENEVER IT WOULD RAIN AND THE CHECK ENGINE LIGHT WAS ON. THE LEAK WAS REPAIRED, I WAS TOLD THAT THE ENGINE LIGHT WAS ON BECAUSE WE TOOK THE FACTORY WHEELS OFF AND THEY WOULD CALL US WHEN THE HANDLE CAME IN. THAT NEVER HAPPENED. TOWARD THE MIDDLE OF 2008 THE FOLLOWING MESSAGES STARTED SHOWING UP. TRACTION CONTROL ON AND POWER TO ENGINE REDUCED CAUSING MY VEHICLE TO STOP IN TRAFFIC SUDDENLY THIS CAUSED CARS TO SWERVE AROUND ME TO PREVENT IMPACT. THE DAY IN QUESTION I HAD JUST PICKED MY [XXX] OLD DAUGHTER UP FROM HER AUDITION. WE WERE MERGING ONTO I-75 WHEN I HEARD A LOUD SOUND COME FROM THE REAR OF THE VEHICLE. MY VEHICLE IMMEDIATELY SPUN OUT OF CONTROL HEADING FOR THE ONCOMING CARS, BIG RIGS AND TRUCKS. I MISSED THE CEMENT WALL BY THE GRACE OF GOD AND LANDED IN A SNOW EMBANKMENT. THE TIMING CHAINS AND REAR AXLE SHAFT WERE REPLACED AND THAT DID NOT HELP. WITHIN 24 HOURS THE VEHICLE WAS DOING THE SAME THING SHUTTING POWER DOWN TO THE ENGINE AND I HAD TO RETURN IT TO THE DEALER. THEY FINALLY REPLACED THE DOOR HANDLE AFTER FINDING OUT THAT IT HAD CUT MY FINGER CAUSING ME TO RECEIVE 3 STITCHES. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE AND WOULD LIKE FOR GM TO STEP UP AND TAKE IT BACK WITHOUT PENALTY. IF I WANTED THE HEADACHE OF BEING IN AND OUT OF SOMEONE'S SERVICE CENTER I WOULD HAVE PURCHASED A USED VEHICLE OR WHAT THEY CALL A HOOPTY. *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10259982 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 80,000 milesLas Vegas, NV
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2007 Cadillac SRX. The contact stated while his mom was driving on a hot day, upon attempting to remove the key from the ignition, the vehicle failed to turn off. While in accessory mode, the vehicle failed to turn off. There were no warning lights illuminated. The vehicle was taken to the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 80,000.
NHTSA complaint #11543221 — an unverified report by a vehicle owner.
at 137,500 milesRoanoke, VA
VEHICLE SPEED CONTROL
PLEASE INVESTIGATE! APPROX. 3 DAYS AGO I WAS COMING TO A STOP SIGN IN A RESIDENTIAL AREA & APPLIED BRAKES. SPEED LIMIT IS 25, BUT I WAS GOING SLOWER, JUST TO THE CORNER PAST MY HOME. NOT ONLY DID BRAKES NOT WORK- THE CAR BEGAN TO ACCELERATE ON ITS OWN TO ABOUT 35-40 MPH- NO GAS APPLIED. TRIED PUMPING BRAKES, SHIFTING THE CAR INTO NEUTRAL, REVERSE, PARK- ALL WHILE AT AN UNEXPECTED ACCELERATED SPEED. I PLOWED INTO A RESIDENTIAL YARD WHICH HAD A SMALL HILL THINKING MAYBE I COULD STOP THE CAR THAT WAY. THAT DIDN'T WORK. I SWERVED BACK INTO THE STREET; CAR STILL REVVING AND MOVING FORWARD. AT THAT POINT I THOUGHT I WAS GOING TO CRASH INTO A HOUSE, POLE OR ANOTHER VEHICLE. I ENDED UP HALFWAY ON THE STREET AND HALFWAY ON A CURB AFTER CONTINUOUSLY TRYING THE BRAKES AND SHIFTING FROM DRIVE TO PARK (VEHICLE STILL ACCELERATING AS IF IT WAS POSSESSED!!) AND JUST BEFORE HITTING A LIGHT POLE, WITH DRIVER SIDE DOOR OPEN THINKING I'D RATHER JUMP OUT OF A MOVING VEHICLE THAN DIE FROM RAMMING INTO A POLE, HOUSE OR CAR- I THOUGHT TO TURN PHYSICALLY TURN OFF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THIS IS THE ONLY WAS THE CAR WOULD STOP MOVING. THIS WAS A VERY DISTURBING AND DANGEROUS EXPERIENCE. I HAVE NO DOUBT THIS IS NOT A NORMAL ISSUE AND SHOULD BE RECALLED AND FIXED BY THE MANUFACTURER- WHATEVER IT IS. MY MECHANIC STILL HAS NOT DETERMINED WHAT THE ISSUE IS. WE KNOW IT ISN'T AS SIMPLE AS JUST FIXING THE BRAKES. I AND/OR OTHER PEOPLE COULD HAVE BEEN KILLED IN THE PROCESS AND EVEN WORSE, MY TWO SMALL CHILDREN COULD HAVE BEEN IN THE CAR WHICH THANKFULLY THEY WERE NOT. THIS WAS SUCH A TRAUMATIC EXPERIENCE THAT I NO LONGER FEEL SAFE DRIVING THE CAR FOR FEAR IT COULD HAPPEN AGAIN WITH MY CHILDREN INSIDE. IF I HAVE THE CAR REPAIRED, I DON'T EVEN KNOW THAT I FEEL COMFORTABLE SELLING IT TO ANYONE ELSE- IT'S THAT DANGEROUS! PLEASE INVESTIGATE. THIS PROBLEM IS DEADLY. 2004 CADILLAC SRX 4DR
NHTSA complaint #11337721 — an unverified report by a vehicle owner.
at 137,500 milesRoanoke, VA
SERVICE BRAKES
PLEASE INVESTIGATE! APPROX. 3 DAYS AGO I WAS COMING TO A STOP SIGN IN A RESIDENTIAL AREA & APPLIED BRAKES. SPEED LIMIT IS 25, BUT I WAS GOING SLOWER, JUST TO THE CORNER PAST MY HOME. NOT ONLY DID BRAKES NOT WORK- THE CAR BEGAN TO ACCELERATE ON ITS OWN TO ABOUT 35-40 MPH- NO GAS APPLIED. TRIED PUMPING BRAKES, SHIFTING THE CAR INTO NEUTRAL, REVERSE, PARK- ALL WHILE AT AN UNEXPECTED ACCELERATED SPEED. I PLOWED INTO A RESIDENTIAL YARD WHICH HAD A SMALL HILL THINKING MAYBE I COULD STOP THE CAR THAT WAY. THAT DIDN'T WORK. I SWERVED BACK INTO THE STREET; CAR STILL REVVING AND MOVING FORWARD. AT THAT POINT I THOUGHT I WAS GOING TO CRASH INTO A HOUSE, POLE OR ANOTHER VEHICLE. I ENDED UP HALFWAY ON THE STREET AND HALFWAY ON A CURB AFTER CONTINUOUSLY TRYING THE BRAKES AND SHIFTING FROM DRIVE TO PARK (VEHICLE STILL ACCELERATING AS IF IT WAS POSSESSED!!) AND JUST BEFORE HITTING A LIGHT POLE, WITH DRIVER SIDE DOOR OPEN THINKING I'D RATHER JUMP OUT OF A MOVING VEHICLE THAN DIE FROM RAMMING INTO A POLE, HOUSE OR CAR- I THOUGHT TO TURN PHYSICALLY TURN OFF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THIS IS THE ONLY WAS THE CAR WOULD STOP MOVING. THIS WAS A VERY DISTURBING AND DANGEROUS EXPERIENCE. I HAVE NO DOUBT THIS IS NOT A NORMAL ISSUE AND SHOULD BE RECALLED AND FIXED BY THE MANUFACTURER- WHATEVER IT IS. MY MECHANIC STILL HAS NOT DETERMINED WHAT THE ISSUE IS. WE KNOW IT ISN'T AS SIMPLE AS JUST FIXING THE BRAKES. I AND/OR OTHER PEOPLE COULD HAVE BEEN KILLED IN THE PROCESS AND EVEN WORSE, MY TWO SMALL CHILDREN COULD HAVE BEEN IN THE CAR WHICH THANKFULLY THEY WERE NOT. THIS WAS SUCH A TRAUMATIC EXPERIENCE THAT I NO LONGER FEEL SAFE DRIVING THE CAR FOR FEAR IT COULD HAPPEN AGAIN WITH MY CHILDREN INSIDE. IF I HAVE THE CAR REPAIRED, I DON'T EVEN KNOW THAT I FEEL COMFORTABLE SELLING IT TO ANYONE ELSE- IT'S THAT DANGEROUS! PLEASE INVESTIGATE. THIS PROBLEM IS DEADLY. 2004 CADILLAC SRX 4DR
NHTSA complaint #11337721 — an unverified report by a vehicle owner.
at 137,500 milesRoanoke, VA
ELECTRONIC STABILITY CONTROL (ESC)
PLEASE INVESTIGATE! APPROX. 3 DAYS AGO I WAS COMING TO A STOP SIGN IN A RESIDENTIAL AREA & APPLIED BRAKES. SPEED LIMIT IS 25, BUT I WAS GOING SLOWER, JUST TO THE CORNER PAST MY HOME. NOT ONLY DID BRAKES NOT WORK- THE CAR BEGAN TO ACCELERATE ON ITS OWN TO ABOUT 35-40 MPH- NO GAS APPLIED. TRIED PUMPING BRAKES, SHIFTING THE CAR INTO NEUTRAL, REVERSE, PARK- ALL WHILE AT AN UNEXPECTED ACCELERATED SPEED. I PLOWED INTO A RESIDENTIAL YARD WHICH HAD A SMALL HILL THINKING MAYBE I COULD STOP THE CAR THAT WAY. THAT DIDN'T WORK. I SWERVED BACK INTO THE STREET; CAR STILL REVVING AND MOVING FORWARD. AT THAT POINT I THOUGHT I WAS GOING TO CRASH INTO A HOUSE, POLE OR ANOTHER VEHICLE. I ENDED UP HALFWAY ON THE STREET AND HALFWAY ON A CURB AFTER CONTINUOUSLY TRYING THE BRAKES AND SHIFTING FROM DRIVE TO PARK (VEHICLE STILL ACCELERATING AS IF IT WAS POSSESSED!!) AND JUST BEFORE HITTING A LIGHT POLE, WITH DRIVER SIDE DOOR OPEN THINKING I'D RATHER JUMP OUT OF A MOVING VEHICLE THAN DIE FROM RAMMING INTO A POLE, HOUSE OR CAR- I THOUGHT TO TURN PHYSICALLY TURN OFF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THIS IS THE ONLY WAS THE CAR WOULD STOP MOVING. THIS WAS A VERY DISTURBING AND DANGEROUS EXPERIENCE. I HAVE NO DOUBT THIS IS NOT A NORMAL ISSUE AND SHOULD BE RECALLED AND FIXED BY THE MANUFACTURER- WHATEVER IT IS. MY MECHANIC STILL HAS NOT DETERMINED WHAT THE ISSUE IS. WE KNOW IT ISN'T AS SIMPLE AS JUST FIXING THE BRAKES. I AND/OR OTHER PEOPLE COULD HAVE BEEN KILLED IN THE PROCESS AND EVEN WORSE, MY TWO SMALL CHILDREN COULD HAVE BEEN IN THE CAR WHICH THANKFULLY THEY WERE NOT. THIS WAS SUCH A TRAUMATIC EXPERIENCE THAT I NO LONGER FEEL SAFE DRIVING THE CAR FOR FEAR IT COULD HAPPEN AGAIN WITH MY CHILDREN INSIDE. IF I HAVE THE CAR REPAIRED, I DON'T EVEN KNOW THAT I FEEL COMFORTABLE SELLING IT TO ANYONE ELSE- IT'S THAT DANGEROUS! PLEASE INVESTIGATE. THIS PROBLEM IS DEADLY. 2004 CADILLAC SRX 4DR
NHTSA complaint #11337721 — an unverified report by a vehicle owner.
at 105,000 milesBoca Raton, FL
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. SUNROOF PANEL DETACHED WHILE DRIVING *DT THE CONTACT WAS CONCERNED THE FAILURE WAS DUE TO A DESIGN FLAW. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE SUNROOF PANEL DETACHED FROM THE VEHICLE AND FLEW OFF. ED MORSE CADILLAC DELRAY BEACH 2300 S FEDERAL HWY, DELRAY BEACH, FL 33483 (561) 900-3199 WAS CONTACT BY PHONE AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY AND THAT THE REPAIR WOULD BE AN OUT OF POCKET EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. CONSUMER STATED THE ADHESIVE LOST AND FAIL.
NHTSA complaint #11308811 — an unverified report by a vehicle owner.
Tampa, FL
AIR BAGS
MY 2007 CADILLAC SRX AIRBAG IS BULGING OUT AND KEEPS GETTING WORSE.
NHTSA complaint #11279388 — an unverified report by a vehicle owner.
at 80,000 milesChicago, IL
SERVICE BRAKES
3OF MY BRAKE LINE BURST AT A STOP LIGHT WHEN STOPPING IN A SHOP NOW AREN'T THE LINE MADE OF HIGH GRADE METAL THAT SHOULD LAST LIFE OF THE CAR
NHTSA complaint #11270629 — an unverified report by a vehicle owner.
at 150,000 milesAthens, OH
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DIFFERENTIAL LEAKED WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GERMAIN CADILLAC (4200 MORSE CROSSING, COLUMBUS, OH 43219, (614) 421-2007) WHERE THE MECHANIC PLACED STRUTS ON THE VEHICLE. THE CONTACT WAS INFORMED ABOUT THE REAR DEFERENTIAL THAT MAY LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11242792 — an unverified report by a vehicle owner.
at 150,000 milesAthens, OH
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DIFFERENTIAL LEAKED WITHOUT WARNING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO GERMAIN CADILLAC (4200 MORSE CROSSING, COLUMBUS, OH 43219, (614) 421-2007) WHERE THE MECHANIC PLACED STRUTS ON THE VEHICLE. THE CONTACT WAS INFORMED ABOUT THE REAR DEFERENTIAL THAT MAY LEAK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000. THE VIN WAS UNKNOWN.
NHTSA complaint #11242792 — an unverified report by a vehicle owner.
at 90,000 milesAvondale, AZ
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A RECALL FOR THE HUB- BEARINGS. THE BRAKE PADS AND ROTORS WERE SEVERELY DAMAGED BY A RECURRING ISSUE THAT HAD HAPPENED SEVERAL TIMES SINCE THE ORIGINAL RECALL REPAIR. THERE WAS AN INITIAL TWO YEAR WARRANTY ON THE ORIGINAL RECALL REPAIR. THE DEALER WHERE THE ORIGINAL RECALL REPAIRS WHERE PERFORMED WAS SCHEPEL CADILLAC 2929 W LINCOLN HWY, MERRILLVILLE, IN 46410 (219) 472-1403. WHEN THE PROBLEM RECURRED IT WAS SIX MONTHS AFTER THE WARRANTY EXPIRED. THE CONTACT HAD TAKEN THE VEHICLE SINCE TO AN INDEPENDENT MECHANIC. THE PROBLEM HAD RECURRED THREE TIMES WITHIN THE LAST FOUR YEARS WITH IT POSSIBLY LEADING TO A SERIOUS CRASH. THE VEHICLE WAS CURRENTLY AT AN INDEPENDENT MECHANIC WITH THE LATEST REPAIRS BEING UNCOMPLETED. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #11176451 — an unverified report by a vehicle owner.
at 120,000 milesMuskegon, MI
UNKNOWN OR OTHER
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH ALL OF A SUDDEN THE DISPLAY IN THE VEHICLE SAID ENGINE POWER REDUCED, THE VEHICLE THEN LOST ALL POWER AND STOPPED ON A FOUR LANE HIGHWAY IN THE MIDDLE OF TRAFFIC, AND WILL NO LONGER START. WE BELIEVE THE ISSUE HAS TO DO WITH THE TIMING CHAIN. IN DOING SOME RESEARCH, WE FOUND CASE #10287 AND FOUND THAT GM OFFERED AN EXTENDED WARRANTY FOR THE TIMING CHAIN, UNTIL FEB 2017. WE PURCHASED THE VEHICLE FEBRUARY OF 2018. WE CALLED GM AND SPOKE WITH REPRESENTATIVES THAT SAID THERE WAS IN FACT A RECALL FOR OUR EXACT MAKE, MODEL AND YEAR FOR THE PREMATURE WARE OF THE TIMING CHAIN, BUT IT WAS NOT WITH OUR VIN.
NHTSA complaint #11112742 — an unverified report by a vehicle owner.
at 148,000 milesMalaga, NJ
ENGINE
2 TIMING CHAINS WITHIN 8 MONTHS JUST PUT THE SECOND ONE IN ON SATURDAY AND 4 DAYS LATER THE CAR IS MAKING THE SAME NOISE AGAIN. I HAVE SPOKE TO MANY PEOPLE ABOUT THIS AND THEY ARE TELLING ME THIS IS A PROBLEM WITH THIS MOTOR. THE SECOND TIME THE TIMING CHAIN WENT I WAS DRIVING DOWN ROUTE 55 IN NJ AND THE CAR SHUT OFF AND WOULD NOT START THE FIRST TIME IT WENT I WAS IN THE DRIVEWAY AND WOULD NOT STAY RUNNING. I DO NOT HAVE THE MONEY TO KEEP PUTTING IN THIS OR THE FUNDS TO GET ANOTHER CAR I EXPECT WHEN I PIT MONEY INTO THE CAR I DON'T EXPECT IT TO START RUNNING THE WAY IT WAS WHEN THE TIMING CHAIN WENT.
NHTSA complaint #11092886 — an unverified report by a vehicle owner.
Grand Rapids, MI
STRUCTURE
2007 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE FRAME RAILS RUST ISSUES. *SMD
NHTSA complaint #10957052 — an unverified report by a vehicle owner.
at 180,000 milesCharlotte, NC
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HEADLIGHTS WERE RETAINING WATER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A CADILLAC DEALER. THE VEHICLE WAS THEN TAKEN TO SONIC AUTOMOTIVE CADILLAC OF SOUTH CHARLOTTE (10725 PINEVILLE RD, PINEVILLE, NC 28134, PHONE NUMBER (704) 900-2252) WHERE IT WAS DIAGNOSED THAT WATER WAS GETTING INTO THE HEADLIGHTS AND NEEDED TO BE REPLACED. THE DEALER ALSO INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED DUE TO THE COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
NHTSA complaint #11030808 — an unverified report by a vehicle owner.
at 99,000 milesSouth Rockwood, MI
POWER TRAIN
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
NHTSA complaint #10960291 — an unverified report by a vehicle owner.
at 99,000 milesSouth Rockwood, MI
STEERING
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
NHTSA complaint #10960291 — an unverified report by a vehicle owner.
at 99,000 milesSouth Rockwood, MI
SERVICE BRAKES
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
NHTSA complaint #10960291 — an unverified report by a vehicle owner.
Boynton Beach, FL
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE HAD BEEN VARIOUS WARNING LIGHTS ILLUMINATING AND THERE WAS AN ABNORMAL NOISE HEARD COMING FROM THE AREA OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
NHTSA complaint #10959724 — an unverified report by a vehicle owner.
Boynton Beach, FL
ENGINE
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE HAD BEEN VARIOUS WARNING LIGHTS ILLUMINATING AND THERE WAS AN ABNORMAL NOISE HEARD COMING FROM THE AREA OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE.
NHTSA complaint #10959724 — an unverified report by a vehicle owner.
Rocky Mount, NC
ELECTRICAL SYSTEM
I'M HAVING TRANSMISSION ISSUES, I CALLED GM AND THEY VERIFIED NO RECALLS WERE ON THIS MODEL, I HAVE HAD 3 TRANSMISSIONS REPLACED AND NOW FOUND OUT THAT I HAVE TO HAVE ANOTHER TRANSMISSION.
NHTSA complaint #10887585 — an unverified report by a vehicle owner.
at 54,600 milesHighland, MI
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. ON EACH SIDE OF THE VEHICLE, THERE WERE AIR DISTRIBUTION UNITS. EACH UNIT, OUTLINED IN A SILVER COMPONENT, PRODUCED A GLARE AND REFLECTION THAT AFFECTED VISIBILITY IN THE REARVIEW MIRROR. IN ADDITION, THE GLARE IMPACTED THE CONTACT'S VISION WHILE LOOKING THROUGH THE REARVIEW AND FRONT MIRRORS. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DID NOT PROVIDE A REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 54,600.
NHTSA complaint #10861479 — an unverified report by a vehicle owner.
at 69,000 milesRancho Santa Margarita, CA
POWER TRAIN
I DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING, LOUD NOISE WAS PRESENT WHEN SHIFTING TO 1ST GEAR. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL GASKET WAS RUPTURED. I CALLED THE GMC DEALER IN COSTA MESA, CA AND I WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN), EVEN IF THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 65-70,000M. PLEASE HELP ME SINCE THE DEALER SAID IS NOT THEIR RESPONSABILITY, BECAUSE BASED ON THE VIN NUMBER, THIS CAR IS NOT INCLUDED IN THE RECALL. THE RECALL STARTED ON DEC.20, 2007, SO I'M ALMOST 100% THAT MY VEHICLE WAS BUILT BEFORE THAT DAY IN THE YEAR OF 2007. PLEASE HELP ME SINCE THIS NOISE IS SO LOUD AND THE BANGING IS SO POWERFULL, THAT MY KIDS ALWAYS THINK THAT I HIT OR SOMEBODYELSE HIT OUR CAR.
NHTSA complaint #10860344 — an unverified report by a vehicle owner.
at 12,000 milesTemecula, CA
ELECTRICAL SYSTEM
INSTRUMENT PANEL LIGHTS DO NOT COME ON AFTER LEAVING A DARK AREA WHILE DRIVING.
NHTSA complaint #10854467 — an unverified report by a vehicle owner.
Sachse, TX
AIR BAGS
TAKATA RECALL- I HAVE A, SERVICE AIRBAG, WARNING THAT HAS COME ON FOR THE SECOND TIME. I HAVE NEVER HEARD OF A CAR DOING THIS. IS THIS NORMAL? THE FIRST TIME IT CAME ON AND WENT OFF THE SAME DAY, NOW IT HAS BEEN ON A WEEK.
NHTSA complaint #10837435 — an unverified report by a vehicle owner.
at 130,000 milesClarksville,, TN
UNKNOWN OR OTHER
I HAVE TAKEN MY VEHICLE TO THIS SHOP TWICE NOW FOR MY TIMING. THEY CLAIM THEY HAVE REPAIRED IT TWICE & ALSO REPLACED A VARIABLE VALVE TIMING SOLENOID. ALMOST 3,000.00. ONCE AGAIN IT QUIT WORKING MONTHS AGO. HAD IT TOWED TO ANOTHER MECHANIC & WHEN DIAGNOSED, IT WENT BACK TO THE TIMING CHAINS FOR THE 3RD TIME IN LESS THAN A YEAR. MY MECHANIC WENT ON LINE & INFORMED ME CADILLAC HAS HAS A LOT OF PROBLEMS WITH THE TIMING ON THEIR CARS. PLS HELP. I AM DISABLED & I THINK THERE SHOULD BE A RECALL ON THIS CAR. WHEN I WAS DRIVING IT THIS LAST TIME, THE CAR WOULD SPEED UP ON ITS OWN WHICH WAS VERY SCARY FOR ME. WHEN I GOT TO MY DESTINATION A MILE UP THE ROAD IT DIED. I TRIED TO START IT & IT WOULD START BUT WOULDN'T TURN OVER. WHEN I LET GO OF THE KEY IT STAYED ON & KEPT TRYING TO START ON ITS OWN, LIKE I HAD THE KEY TURNED. IT DID SHUT OFF FINALLY WHEN I TURNED IT OFF. AFTER THE MECHANIC AT CABLES FIXED THE TIMING THE FIRST TIME, I WAS INFORMED IF I DIDN'T REPLACE THE VARIABLE VALVE TIMING SOLENOID, HE COULD NOT GUARANTEE THE TIMING AGAIN SO I PAID TO HAVE THAT DONE AS WELL. THIS ALL STARTED 7-24-14 & HAS BEEN IN THE SHOP OFF & ON SINCE THEN. I RECENTLY LOST MY YOUNGEST DAUGHTER & AM DISABLED SO MY TRANSPORTATION IS EVERYTHING TO ME & I CAN'T KEEP PAYING FOR THIS TIMING SINCE I AM NOW PAYING FOR FUNERAL EXPENSES ALONG WITH MANY OTHER RELATED EXPENSES. PLS PLS HELP.
NHTSA complaint #10821003 — an unverified report by a vehicle owner.
