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FaultScore report

2009 Cadillac SRX problems

Owners have filed 31 complaints about the 2009 Cadillac SRX with NHTSA between 2009 and 2020. The largest single group is the airbags. Across this model's run it ranks 12 of 13 worst.

Read the complaints What breaks Worst years for the Cadillac SRX All 2009 cars
B

FaultScore 38/100

Higher is worse. Measured against the other years of the Cadillac SRX.

How this is worked out

The numbers

31

Complaints

2

Crashes reported

0

Fires reported

3

Injuries reported

53,000 mi

Median mileage at failure

Half of reported failures happened before this

30%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 5 vs 50 Severity 83 vs 50 Early failure 51 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 5
Against the median year of the Cadillac SRX. 50 means typical for this model; 100 means roughly double.
Severity — 83
16.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 51
30% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2009 compares with every other Cadillac SRX

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2009 Cadillac SRX

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Airbags 5 16.1%

1 crashes, 0 fires · median 76,000 mi

Acceleration & Cruise Control 4 12.9%

1 crashes, 0 fires · median 88,126 mi

Transmission & Drivetrain 4 12.9%

Median failure at 43,002 miles

Engine & Cooling 4 12.9%

Median failure at 68,221 miles

Stability & Traction Control 2 6.5%

Median failure at 25,125 miles

Steering 2 6.5%

Median failure at 85,433 miles

Other & Unspecified 1 3.2%

Median failure at 175,000 miles

Seats 1 3.2%

Median failure at 4,451 miles

Seat Belts 1 3.2%

Median failure at 53,000 miles

Tires 1 3.2%

Median failure at 37,000 miles

Windows, Mirrors & Wipers 1 3.2%
Fuel & Propulsion 1 3.2%

Median failure at 20 miles

Suspension 1 3.2%

Median failure at 70,000 miles

Body & Structure 1 3.2%

Median failure at 41,000 miles

Brakes 1 3.2%

Median failure at 36,399 miles

Electrical System 1 3.2%

Median failure at 88,126 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 11.1%
1,000 – 9,999 miles 1 3.7%
10,000 – 24,999 miles 3 11.1%
25,000 – 49,999 miles 6 22.2%
50,000 – 74,999 miles 4 14.8%
75,000 – 99,999 miles 5 18.5%
100,000 – 149,999 miles 4 14.8%
150,000+ miles 1 3.7%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Jun 2009 peak 5 Aug 2020

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 53,000 miles Round Rock, TX 1 injured

SEAT BELTS

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

NHTSA complaint #10865469 — an unverified report by a vehicle owner.

Salisbury, NC Crash 1 injured

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE SHIFTING INTO REVERSE, THE VEHICLE ACCELERATED FORWARD, CRASHED INTO A STORE, AND STRUCK ONE PERSON. THE PERSON STRUCK BY THE VEHICLE SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

NHTSA complaint #10702817 — an unverified report by a vehicle owner.

at 11,505 miles Gainesville, FL Crash 1 injured

AIR BAGS:SIDE/WINDOW

I WAS DRIVING MY 2009 CADILLAC SRX. ANOTHER VEHICLE RAN A STOP SIGN AND STRUCK ME ON THE DRIVER'S SIDE. THE POINT OF IMPACT WAS ON THE LEFT FRONT WHEEL AND THE LEFT FRONT DOOR. THE SIDE AIRBAGS FAILED TO DEPLOY INSPITE OF EXTENSIVE DAMAGE TO THE VEHICLE. THE FRAME WAS BENT, THE DOOR WOULD NOT OPEN AND THE CAR WAS NOT DRIVABLE. THE REPAIR COSTS ARE ESTIMATED @7500.

NHTSA complaint #10371799 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 70,000 miles Beaverton, OR

SUSPENSION

AT 70,000 MILES MY CHECK ENGINE LIGHT WENT ON. I IMMEDIATELY TOOK IT TO MY MECHANIC WHO SAID IT'S THE TIMING CHAIN. HE NOW HAS MY CAR COMPLETELY TORN APART SO HE CAN FIX THE OUTRAGEOUSLY EXPENSIVE ISSUE.

NHTSA complaint #11344205 — an unverified report by a vehicle owner.

at 175,000 miles Metairie, LA

UNKNOWN OR OTHER

BOTH FRONT TURNING INDICATORS ARE BROKEN. THE RIGHT TURNING INDICATOR WAS FIXED BY MY HUSBAND AND QUIT WORKING 2 DAYS AFTER HE GOT IT WORKING. A FEW DAYS LATER THE LEFT TURNING INDICATOR STOPPED WORKING.

NHTSA complaint #11282530 — an unverified report by a vehicle owner.

at 10,400 miles Orange, CT

POWER TRAIN

CAR SHUTTERS AND BUCKS AT SPEEDS AROUND 39-55 , NO CHECK ENGINE LIGHT AND I TRIED MULTIPLE TIMES TO CONTACT CADILLAC WITH NO HELP AT ALL ! THE DEALER I DEALT WITH CLOSED ABRUPTLY WITHOUT NOTICE !

NHTSA complaint #11163289 — an unverified report by a vehicle owner.

at 67,800 miles LOS Angeles, CA

ENGINE

MY TIMING CHAIN FAILED AT 70,000ML, THERE IS A SB-10043857-3386 BULLETIN NO:11340B :DATE:JULY 2012 THAT SHOULD COVER MY VEHICLE FOR FREE TIMING CHAIN REPLACEMENT. GM DOES NOT WANT TO HONOR THE REPAIR EVEN THOUGH THEY HAVE ISSUED THIS SB. PLEASE HELP. MY VEHICLE IS MANUFACTURED IN 2009 IN MEXICO (DATE ON DOOR TAG) AND IT SHOULD BE PART OF THIS RECALL. PLEASE HELP.

NHTSA complaint #11121521 — an unverified report by a vehicle owner.

at 36,399 miles Cincinnati, OH

SERVICE BRAKES

WHILE MOVING, ON A CITY STREET,SMOKE CAME FROM THE ENGINE COMPARTMENT AND THE BRAKES NO LONGER FUNCTIONED.

NHTSA complaint #11073814 — an unverified report by a vehicle owner.

at 140,867 miles Evansville, IN

STEERING

LOSS OF POWER STEERING WHILE DRIVING. HARD TURNING.

NHTSA complaint #10985761 — an unverified report by a vehicle owner.

at 30,000 miles Batavia, NY

STEERING

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT IT WAS THE CONTACT'S RESPONSIBILITY TO PAY FOR THE REPAIR AND PROVIDED CASE NUMBER: 8-909379197. THE FAILURE MILEAGE WAS 30,000.

NHTSA complaint #10981618 — an unverified report by a vehicle owner.

at 46,762 miles Bellwood, IL

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCE ENGINE SPEED WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,762.

NHTSA complaint #10899424 — an unverified report by a vehicle owner.

at 53,000 miles Round Rock, TX 1 injured

SEAT BELTS

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.

NHTSA complaint #10865469 — an unverified report by a vehicle owner.

at 125,000 miles Edison, NJ

POWER TRAIN

CAR JERKS AND SHUDDERS HEAVILY WHEN ACCELERATING AT 2000 RPM OR BETWEEN 40 AND 60 MPH. CHANGED TO NEW DRIVE SHAFT, TRANSMISSION REBUILT BUT NOTHING WORKS. IT IS A SERIOUS SAFETY CONCERN. IT HAPPENS AT HIGHWAYS.

NHTSA complaint #10839792 — an unverified report by a vehicle owner.

at 20 miles Hackettstown, NJ

POWER TRAIN

REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR

NHTSA complaint #10794678 — an unverified report by a vehicle owner.

at 130,073 miles Hackettstown, NJ

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.

NHTSA complaint #10794674 — an unverified report by a vehicle owner.

at 130,073 miles Hackettstown, NJ

ENGINE

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.

NHTSA complaint #10794674 — an unverified report by a vehicle owner.

at 20 miles Hackettstown, NJ

ENGINE

REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR

NHTSA complaint #10794678 — an unverified report by a vehicle owner.

at 20 miles Hackettstown, NJ

FUEL/PROPULSION SYSTEM

REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR

NHTSA complaint #10794678 — an unverified report by a vehicle owner.

at 98,000 miles Kinston, NC

AIR BAGS

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHEN THE VEHICLE WAS STARTED, THE SERVICE AIR BAG INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

NHTSA complaint #10761456 — an unverified report by a vehicle owner.

at 68,642 miles Parker, CO

ENGINE

THE CAR SERGE'S ALL THE TIME, THE MOTOR SOUNDS LIKE A DIESEL WHEN YOU START IT FOR ABOUT 10 SECONDS THEN GOES AWAY. HAD THE OIL CHANGED AND DID EVERYTHING I AND THE MECHANICS COULD DO AND IT IS STILL THERE. THE KEY KEEPS GETTING STUCK AND HARD TO START. THIS CADILLAC SRX ONLY HAS 82K MILES AND THIS HAS BEEN GOING ON FOR OVER 25K MILES. GUESS I JUST NEVER NEED TO BY A CADILLAC AGAIN.

NHTSA complaint #10730795 — an unverified report by a vehicle owner.

Salisbury, NC Crash 1 injured

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE SHIFTING INTO REVERSE, THE VEHICLE ACCELERATED FORWARD, CRASHED INTO A STORE, AND STRUCK ONE PERSON. THE PERSON STRUCK BY THE VEHICLE SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.

NHTSA complaint #10702817 — an unverified report by a vehicle owner.

at 76,000 miles Ruskin, FL

AIR BAGS

AT 9:00 PM ET ON 20-NOV-2012 I WAS DRIVING 20 MINUTES TO MY HOME FROM MY IN-LAWS AT ~30 MPH IN MONROE, OHIO WHEN MY AIRBAGS MALFUNCTIONED. THE CAR WAS TOWED TO CAMARGO CADILLAC'S BODY SHOP FOR REPAIRS THE MORNING OF 21-NOV-2012. BOTH A SPECIALIST FROM STATE FARM (MY INSURANCE) AND THE INSPECTOR HIRED BY GM DECLARED THAT THE AIRBAGS MALFUNCTIONED. GM?S REPRESENTATIVE INSPECTED THE VEHICLE ON 03-DEC-2012 AND THE REPORT WAS RECEIVED AT GM ON 12-DEC-2012. IT WAS NOT UNTIL 19-DEC-2012 THAT GM APPROVED PAYING FOR THE REPAIRS. GM WOULD NOT STATE WHAT ERROR OCCURRED THAT CAUSED THE AIRBAGS TO MALFUNCTION. MY CAR WAS UNDER WARRANTY UNTIL 100,000 MILES AND HAD ~ 76,000 MILES ON IT AT THE TIME OF THE ACCIDENT. IT TOOK ~2 MONTHS FOR THE REPAIRS TOTAL. NO APOLOGIES WERE MADE BY GM FOR STRESS OR FOR PUTTING MY LIFE AT RISK. I AM THANKFUL NO ONE ELSE WAS AFFECTED BY THE ACCIDENT, AS I WAS DRIVING ALONE AND DID NOT LOSE CONTROL OF MY VEHICLE. REPRESENTATIVES FROM GM AND CAMARGO STATED THEY ARE UNAWARE OF PREVIOUS AIRBAG MALFUNCTIONS IN GM VEHICLES. BELOW ARE LINKS TO 2 ARTICLES WHICH REPORT ABOUT GM AIRBAGS MALFUNCTIONING. HTTP://WWW.9WSYR.COM/CONTENT/NEWS/REAL_DEAL/STORY/GM-SETTLES-WITH-COUPLE-AFTER-RANDOM-AIRBAG/AKKU26VGHUOLXIW-3PJZZG.CSPX HTTP://EXTREME.MOBILE.MSN.COM/AUTOS/BLOG/GM-OWNERS-STARTLED-BY-SUDDEN-AIRBAG-DEPLOYMENT-WHILE-DRIVING/250030472 THANK YOU AGAIN FOR TAKING TIME TO REVIEW MY CONCERNS ON THE SAFETY OF GM VEHICLES.

NHTSA complaint #10621011 — an unverified report by a vehicle owner.

at 88,126 miles Phoenix, AZ

VEHICLE SPEED CONTROL

WAS DRIVING TO WORK.REDUCED VEHICLE POWER LIGHT CAME GO.CONTINUED TO DRIVE VEHICLE.PARKED CAR AT WORK.CAME OUT TO GO HOME. LIGHT WAS OFF.HALF WAY HOME LIGHT CAME ON AGAIN.MADE IT HOME.WAS GOING TO TAKE CAR TO DEALER BUT LIGHT NEVER CAME ON AGAIN.OTHER DAY WAS ON WAY TO WORK LIGHT CAME ON AGAIN,AN STAYED ON.TOOK CAR TO DEALER,HE SAID IT WAS SENSOR AT GAS PEDAL.HAD TO REPLACE WHOLE ASSY. AND WIRE HARNESS.COST 1042.00.CAR IS ONLY 5 YEARS OLD.

NHTSA complaint #10617857 — an unverified report by a vehicle owner.

at 88,126 miles Phoenix, AZ

ELECTRICAL SYSTEM

WAS DRIVING TO WORK.REDUCED VEHICLE POWER LIGHT CAME GO.CONTINUED TO DRIVE VEHICLE.PARKED CAR AT WORK.CAME OUT TO GO HOME. LIGHT WAS OFF.HALF WAY HOME LIGHT CAME ON AGAIN.MADE IT HOME.WAS GOING TO TAKE CAR TO DEALER BUT LIGHT NEVER CAME ON AGAIN.OTHER DAY WAS ON WAY TO WORK LIGHT CAME ON AGAIN,AN STAYED ON.TOOK CAR TO DEALER,HE SAID IT WAS SENSOR AT GAS PEDAL.HAD TO REPLACE WHOLE ASSY. AND WIRE HARNESS.COST 1042.00.CAR IS ONLY 5 YEARS OLD.

NHTSA complaint #10617857 — an unverified report by a vehicle owner.

at 75,604 miles Brooklyn, NY

POWER TRAIN

THE CHAIN IN THE TRANSFER CASE OF MY VEHICLE BECAME LOOSE. AT FIRST THE CHAIN WAS SKIPPING ON THE SPROCKETS ONLY WHEN I LET THE CAR ROLL AND THEN ACCELERATE, IT GAVE A JUMP UNTIL IT GOT TIGHT AGAIN, BUT AFTER FEW HUNDRED MILES OF DRIVING LIKE THIS IT STARTED TO SKIP WHENEVER I TRY ACCELERATE AND IT'S UNDER LOAD FOR EXAMPLE ON A RAMP TO A FREEWAY OR UPHILL, THIS BECOMES REALLY SCARY TO DRIVE. I'M AFRAID THAT ONE DAY IT WILL START TO ROLL BACKWARDS UPHILL WHILE TRYING TO ACCELERATE. THIS ISSUE IS DISCUSSED ONLINE ON FORUMS IN LENGTH BY THE CADILLAC COMMUNITY AND EVERYBODY IS WONDERING HOW CADILLAC HAS AVOIDED THIS FROM GETTING A RECALL SINCE IT SUCH A COMMON PROBLEM! HERE ARE SOME LINKS FOR PROOF HOW COMMON THIS PROBLEM IS. HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-SRX-FIRST-GENERATION-FORUM-2004/212418-DIY-TRANSFERCASE-CHAIN-REPLACEMENT.HTML HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/TRANSFER-CASE-PROBLEMS.PHP HTTPS://WWW.BING.COM/SEARCH?SETMKT=EN-US&Q=CADILLAC+SRX+TRANSFER+CASE+CHAIN.

NHTSA complaint #10616085 — an unverified report by a vehicle owner.

at 41,000 miles Anchorage, AK

STRUCTURE:BODY

THE CHROME OVERLAY ON THE INSIDE DOOR HANDLE SEPARATED FROM THE BASE METAL OF THE DOOR HANDLE EXPOSING A SHARP EDGE ON THE INNER SIDE OF THE DOOR HANDLE, WHICH CANNOT BE READILY VISIBLE UNTIL YOU PULL ON THE HANDLE WHEN TRYING TO OPEN THE DOOR FROM THE INSIDE. THE CHROME OVERLAY PEELED UP SLIGHTLY EXPOSING A SHARP EDGE OF THE CHROME THAT COULD CUT THE HAND. THE PART IS NOT A VERY EXPENSIVE PART, AND THE INCIDENT IS NOT A MAJOR INCIDENT, BUT THE SEPARATED CHROME OVERLAY COULD CAUSE SLICING OF THE HAND OR FINGER WHEN TRYING TO OPEN THE DOOR. IT SEEMS TO BE A QUALITY ISSUE.

NHTSA complaint #10511258 — an unverified report by a vehicle owner.

Longwood, FL

AIR BAGS

I AM WRITING REGARDING THE CADILLAC SRX VIN # [XXX] I PURCHASED IN 07/09 FROM MASSEY CADILLAC. WE HAVE A SERIOUS PROBLEM WITH THIS VEHICLE AND THE NUMBER OF TIMES IT HAS BEEN IN THE CADILLAC REPAIR SHOP SINCE IT WAS PURCHASED. THE MOST EGREGIOUS DEFECT IS THE PASSENGER AIRBAG. THE VEHICLE HAS BEEN IN THE REPAIR SHOP A TOTAL OF NINE TIMES FOR THE SAME ISSUE. THE PASSENGER AIRBAG DOES NOT ACTIVATE WHEN A PASSENGER IS SEATED IN THE PASSENGER SEAT. THERE IS A SAFETY CONCERN & AND A POTENTIAL NEGLIGENCE CLAIM FOR CADILLAC BECAUSE IF A FATAL ACCIDENT WERE TO OCCUR AND THE AIRBAG FAILED TO DEPLOY AND THE PASSENGER WAS EITHER INJURED OR THERE WAS A FATALITY, CADILLAC HAS BEEN ON NOTICE FOR MONTHS THAT THERE WAS AN ISSUE WITH THIS VEHICLE. THE VEHICLE GOES INTO THE SHOP, STAYS FOR A FEW DAYS, IS RETURNED TO ME AND THE SAME ISSUE HAPPENS AGAIN -- A PASSENGER IS SEATED IN THE PASSENGER SEAT AND THE AIRBAG SENSOR DOES NOT REGISTER THAT A PERSON IS SEATED THERE. NOTE: AS OF 4/29/13 THE VEHICLE IS SITTING IN THE SERVICE DEPARTMENT OF MASSEY CADILLAC ORLANDO WAITING TO BE REPAIRED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10509932 — an unverified report by a vehicle owner.

Longwood, FL

AIR BAGS

PASSENGER AIR BAG DOES NOT COME ON WITH PASSENGER IN SEAT: 9/23/2010 SAME;10/11/2010 SAME10/102011 SAME SUPPRESSION MODULE REPLACED;6/202012 PASSENGER AIR BAG LIGHT IS IN THE OFF POSITION 3/12/2013 PASSENGER AIR BAG IS IN THE OFF POSITION SUPPRESSION MODULE REPLACED 4/3/2013 PASSENGER AIR BAG IS IN THE OFF POSITION SUPPRESSION MODULE REPLACED 4/19 /2013 AIR BAG LIGHT IS IN THE OFF POSITION.

NHTSA complaint #10508881 — an unverified report by a vehicle owner.