138 of the
4,169 complaints filed about the Cadillac SRX
are about the stability control —
3% of everything owners reported.
The worst model year for it is 2004.
138
Complaints
3%
Share of all complaints
5
Crashes
1
Fires
Stability & Traction Control complaints by model year
The contact owns a 2004 Cadillac SRX. The contact stated that while driving approximately 65 MPH, the vehicle stalled, and the power steering and power brakes were inoperative. No warning lights were illuminated. The failure had occurred on several occasions. The contact researched and became aware of an unknown recall related to the failure; however, the VIN was not under recall. The vehicle was taken back to the residence, and a dealer was contacted. The contact was informed that the electronic stability control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11718946 — an unverified report by a vehicle owner.
The contact owns a 2011 Cadillac SRX. The contact stated while driving 40 MPH, the traction control and stabili-trak warning lights were illuminated. Additionally, the vehicle was jerking intermittently. The vehicle was taken to the dealer, where it was diagnosed that the rod bearing needed to be replaced. The part was replaced on two different occasions; however, the failure reoccurred. Additionally, the contact stated that the headlight film clear coating was worn out and was clouding the visibility of the bulbs. The vehicle was taken to the dealer where it was diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 96,000.
NHTSA complaint #11506117 — an unverified report by a vehicle owner.
The contact owns a 2011 Cadillac SRX. The contact stated while driving 40 MPH, the traction control and stabili-trak warning lights were illuminated. Additionally, the vehicle was jerking intermittently. The vehicle was taken to the dealer, where it was diagnosed that the rod bearing needed to be replaced. The part was replaced on two different occasions; however, the failure reoccurred. Additionally, the contact stated that the headlight film clear coating was worn out and was clouding the visibility of the bulbs. The vehicle was taken to the dealer where it was diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 96,000.
NHTSA complaint #11506117 — an unverified report by a vehicle owner.
The contact owns a 2010 Cadillac SRX. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. The electronic stability and traction control warning lights were illuminated. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact called another local dealer, Chevrolet Center Inc (101 Cypress Gardens Blvd, Winter Haven, FL 33880, (863) 294-7371) who also confirmed that parts were not available The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 141,000. Parts distribution disconnect.
NHTSA complaint #11437342 — an unverified report by a vehicle owner.
The contact owns a 2010 Cadillac SRX. The contact stated that there were electrical shortages on the dashboard, the smoke odor was detected while starting the vehicle, water was getting into the liftgate, all the warning lights were illuminated, and the vehicle would hydroplane when it rained. The vehicle was taken to the dealer, and another dealer, Herman Jenkins Motors Inc (2030 W Reelfoot Ave, Union City, TN 38261) on separate occasions for an unknown diagnosis. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that all of the recalls for the vehicle were repaired. The failure mileage was approximately 98,000. THE CONSUMER STATED THE STABILITRAK AND ABS WARNING LIGHTS WERE ILLUMINATED, AS WELL AS OTHER LIGHTS. THE BRAKES WOULD LOCK UP.
NHTSA complaint #11435530 — an unverified report by a vehicle owner.
The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.
NHTSA complaint #11429842 — an unverified report by a vehicle owner.
The contact owns a 2011 Cadillac SRX. The contact received notification for NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact mentioned that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when she started the vehicle, the Service Stabilitrak, and service traction control warning lights illuminated. The vehicle failed to start. Due to the vehicle being in a parking garage, the tow truck was unable to enter the parking structure. The dealer was contacted and informed the contact that it was her responsibility to tow the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000. Vin tool confirms parts not available.
NHTSA complaint #11429842 — an unverified report by a vehicle owner.
POWER TRAIN AXLE IS NOT RIGHT REAR DIFFERENTIAL ETC WHEEELS AND RIM GET STUCK WHEN TURNNING EITHER LEFT OR RIGHT KEY RING LOCKS OR GET STUCK. SHOCKS AND STABITLTY LIGT COMES ON SAYING IT NEEDS FIXING AND TIRE SENSOR
NHTSA complaint #11362535 — an unverified report by a vehicle owner.
MY STABILIZER TRACK/ABS LIGHT CAME ON BUT BEFORE IT DID MY CAR WAS DRIVING ABOUT 20 MILES EVEN THOUGH I HAD MY FOOT DOWN ON THE GAS. THEN IT JUMPS INTO MOVING FAST. THE LIGHT GOES ON AND OFF, SO WHEN IT'S OFF THE CAR WON'T MOVE IT DRAGS THEN IT JUMPS BUT WHEN THE STABILIZER TRACK/ABS LIGHT COMES BACK ON IT DOESN'T DO THIS. I CHECKED RECALLS AND IT SAYS MY VEHICLE DOESN'T HAVE ANY BUT WHO KNOWS IF THIS HAS BEEN FIXED IMPROPERLY BEFORE. I WAS DRIVING AND CARS WERE BEEPING THEN WHEN IT JUMPED I ALMOST HIT A CAR IN FRONT OF ME.
NHTSA complaint #11339471 — an unverified report by a vehicle owner.
PLEASE INVESTIGATE! APPROX. 3 DAYS AGO I WAS COMING TO A STOP SIGN IN A RESIDENTIAL AREA & APPLIED BRAKES. SPEED LIMIT IS 25, BUT I WAS GOING SLOWER, JUST TO THE CORNER PAST MY HOME. NOT ONLY DID BRAKES NOT WORK- THE CAR BEGAN TO ACCELERATE ON ITS OWN TO ABOUT 35-40 MPH- NO GAS APPLIED. TRIED PUMPING BRAKES, SHIFTING THE CAR INTO NEUTRAL, REVERSE, PARK- ALL WHILE AT AN UNEXPECTED ACCELERATED SPEED. I PLOWED INTO A RESIDENTIAL YARD WHICH HAD A SMALL HILL THINKING MAYBE I COULD STOP THE CAR THAT WAY. THAT DIDN'T WORK. I SWERVED BACK INTO THE STREET; CAR STILL REVVING AND MOVING FORWARD. AT THAT POINT I THOUGHT I WAS GOING TO CRASH INTO A HOUSE, POLE OR ANOTHER VEHICLE. I ENDED UP HALFWAY ON THE STREET AND HALFWAY ON A CURB AFTER CONTINUOUSLY TRYING THE BRAKES AND SHIFTING FROM DRIVE TO PARK (VEHICLE STILL ACCELERATING AS IF IT WAS POSSESSED!!) AND JUST BEFORE HITTING A LIGHT POLE, WITH DRIVER SIDE DOOR OPEN THINKING I'D RATHER JUMP OUT OF A MOVING VEHICLE THAN DIE FROM RAMMING INTO A POLE, HOUSE OR CAR- I THOUGHT TO TURN PHYSICALLY TURN OFF THE IGNITION WHILE THE VEHICLE WAS IN DRIVE. THIS IS THE ONLY WAS THE CAR WOULD STOP MOVING. THIS WAS A VERY DISTURBING AND DANGEROUS EXPERIENCE. I HAVE NO DOUBT THIS IS NOT A NORMAL ISSUE AND SHOULD BE RECALLED AND FIXED BY THE MANUFACTURER- WHATEVER IT IS. MY MECHANIC STILL HAS NOT DETERMINED WHAT THE ISSUE IS. WE KNOW IT ISN'T AS SIMPLE AS JUST FIXING THE BRAKES. I AND/OR OTHER PEOPLE COULD HAVE BEEN KILLED IN THE PROCESS AND EVEN WORSE, MY TWO SMALL CHILDREN COULD HAVE BEEN IN THE CAR WHICH THANKFULLY THEY WERE NOT. THIS WAS SUCH A TRAUMATIC EXPERIENCE THAT I NO LONGER FEEL SAFE DRIVING THE CAR FOR FEAR IT COULD HAPPEN AGAIN WITH MY CHILDREN INSIDE. IF I HAVE THE CAR REPAIRED, I DON'T EVEN KNOW THAT I FEEL COMFORTABLE SELLING IT TO ANYONE ELSE- IT'S THAT DANGEROUS! PLEASE INVESTIGATE. THIS PROBLEM IS DEADLY. 2004 CADILLAC SRX 4DR
NHTSA complaint #11337721 — an unverified report by a vehicle owner.
STABILITY CONTROL LIGHT AND REDUCED ENGINE POWER HAPPENED AT A STOP LIGHT. VEHICLE WAS IN STOP AND GO TRAFFIC APPROACHING TRAFFIC LIGHT ON HIGHWAY EXIT RAMP. CAR THROTTLE BODY ISSUES ALREADY NOTED FOR OTHER CADILLAC SRX MODELS OF SAME YEAR BUT GM SAID OUR VIN WAS NOT COVERED. IT IS THE SAME EXACT PROBLEM LISTED IN THE GM SERICE BULLITIN # 14582A FROM OCTOBER 2015.
NHTSA complaint #11309858 — an unverified report by a vehicle owner.
WHILE I WAS DRIVING AT A SPEED OF 50 MPH THE REDUCED ENGINE POWER SIGNAL CAME ON AND IT STARTED TO LOSE POWER AND POWERED DOWN TO 18MPH AND WOULD NOT GO ANY FASTER CAUSING ME TO ALMOST GET REAR ENDED, I HAD TOOK IN TO REPAIR SHOP RIGHT AWAY, THEY PUT IT ON THE SCANNER AND TOLD ME THAT I IT WAS A THROTTLE BODY ISSUE SO I GOT THAT FIXED THE NEXT DAY THE CHECK ENGINE LIGHT CAME ON AGAIN SO I TOOK IT BACK AND THEN THEY SAID THE TIMING CHAIN NEEDED TO BE FIXED AND THEN THEY SAID TO LOOK AND SEE IF IT WAS A RECALLED ISSUE BECAUSE WITH ONLY 102,000 MILES I HAD RESEARCHED AND I SEE A LOT OF COMPLAINTS ABOUT THE SAME ISSUE WITH MY SUV AND NO RECALLS, THE SHOP SAID ITS A BIG JOBS AND ITS GOING TO COST OVER 3,000 DOLLARS AND THE CAR IS ONLY WORTH 4500 AT THE PRESENT TIME, ALSO MY STABILITY CONTROL LIGHT STAYS ON THEY I HAD ALREADY GOT THAT FIXED ON AND THE LIGHT WENT OFF BUT NOW IT IS BACK ON THE SHOP SAID IT IS DUE TO THE POOR DESIGN ON CADILLAC'S PART FROM THE SMALL MAGNETIC RING THAT IS ATTACHED TO THE BEARING, I HAVE RESEARCHED THIS ALSO AND I SEE A LOT OF COMPLAINTS ABOUT THIS AND AGAIN NO RECALL, ALSO WHEN STARTING MY SUV ALL MY PANELS DON'T WORK AND IF I POWER DOWN MY WINDOWS IT IS VERY VERY SLOW TO COME BACK UP I HAVE TO SHUT MY CAR OFF AND RESTART IT FOR EVERYTHING TO WORK AGAIN , I HAD RESEARCHED THIS AND A LOT OF COMPLAINTS BUT AGAIN NO RECALL, ALSO THE FRONT HEAD LIGHT ARE CONSTANTLY FOGGING UP AGAIN BAD DESIGN ON CADILLAC I RESEARCHED THIS AND AGAIN A LOT OF COMPLAINT AS WELL, BUT NO RECALLS IT SEEM THAT THE 2010 CADILLAC SRX HAS A LOT OF DEFECT AND NOTHING IS BEING DONE ABOUT IT ALSO THIS STUFF IS VERY DANGERS AND SAFETY ISSUES THAT ARE NOT BEING ADDRESSED AND SOMEBODY IS GOING TO END UP DEAD OR IS THAT WHAT CADILLAC WAITS FOR BEFORE RECALLING, IT COULD OF BEEN VERY BAD FOR ME IF I DID END UP GETTING REAR ENDED I WAS VERY LUCKY.
NHTSA complaint #11306991 — an unverified report by a vehicle owner.
MY CAR WAS GOING 70 ON THE INTERSTATE AND THE REDUCED ENGINE POWER SIGNAL CAME ON AND MY CAR JERKED AND STARTED POWERING DOWN. IT WAS A THROTTLE BODY ISSUE. NOW MY CARS ELECTRICAL SYSTEM WON'T WORK, AND ELECTRONIC STABILITY CONTROL WON'T WORK BECAUSE OF SMALL MAGNETS THAT HAD POOR DESIGN. MY CAR WINDOWS DON'T OPEN. THE ELECTRICAL SYSTEM SHUTS OF WHILE THE CAR IS DRIVING AND I CAN'T SEE MY STEERING PANEL AT ALL.
NHTSA complaint #11300583 — an unverified report by a vehicle owner.
IM THINKING OF REACHING OUT TO AN ATTORNEY BEFORE SOMEONE IS KILLED IN THIS CAR OR BY THIS CAR. PURCHASED NEW 2012 SRX. HAS 49,000 MILES.SUNROOF BROKE 2 DIFFERENT TIME $3500. LIFTGATE/SUNROOF WOULDN'T OPEN $3500. MY HUSBAND RESEARCHED TO FIND THIS MODEL HAS FAULTY DRAIN HOSE IN SUNROOF CAUSING WATER TO LEAK INTO VEHICLE RESULTING IN EROSION IN THE ELECTRICAL MODULE CAUSING SHORT OUT YET CADILLAC, OR GM WILL ADMIT. NUMEROUS COMPLAINTS ONLINE. GOOGLE 2012 CADILLAC SRX IT'S DISHEARTENING KNOWING THE PRICE YOU PAID TO GET SCREWED! WHAT NEXT? I HAVEN'T BEEN ABLE TO SEE AT NIGHT LIGHTS ON DIM MAY AS WELL BE OFF! NUMEROUS TIMES ALMOST WRECKED TRYING TO SEE. PURCHASED EXTENDED WARRANTY. CALLED JOHNSON MOTOR CO 12/26/19, COULDN'T GET ME IN UNTIL 1/6/20. DROPPED CAR OFF 8AM MONDAY SERVICE TECH AGREED THERE WAS MOISTURE AND FADING OF MY LIGHTS THIS IS A MAJOR PROBLEM WITH THIS MAKE BUT MOST LIKELY I WILL BE RESPONSIBLE. STATED FLA AND CAL WERE THE ONLY STATES A LAWSUIT WAS SETTLED. HOW CAN GM/CADILLAC SETTLE IN 2 STATES AND NOT EVERYONE WHO OWNS THESE DEFECTIVE VEHICLES WITH THE SAME ISSUES? REMEMBER MON MORNING DROPPED MY CAR OFF I RECEIVE A CALL 930 STATING BAD NEWS WE DON'T COVER THIS AND YOUR EXTENDED WARRANTY RAN OUT AT MIDNIGHT LAST NIGHT(SUNDAY) YOU CAN CALL CADILLAC AND COMPLAIN MOST LIKELY THEY WONT TAKE RESPONSIBILITY. ARE YOU KIDDING ME RIGHT NOW? TRIED TO GET MY CAR IN WEEK AND HALF PRIOR AND THIS IS FAULTY DESIGNS THAT HAS TO DO WITH GM/CAD NOT ANYTHING I'VE DONE OR CAUSED FROM AGE.YOU PUSHED ME OUT 2 WEEKS FOR SERVICE. I REACHED OUT TO NUMEROUS INDIVIDUALS TRYING TO FIGHT THIS EXPENSIVE ISSUE ONLY TO BE TOLD OVER AND OVER "IM SORRY I UNDERSTAND" NOT TO MENTION THEY KEPT MY CAR FOR A WEEK, DID NOTHING TO IT, WOULD NOT PUT ME IN A LOANER CAR. WHAT KIND OF CUSTOMR SERVICE IS THIS? I WILL NEVER BUY ANOTHER CADILLAC! I HOPE THIS HELPS SOMEONE NOT TO WASTE THEIR $$$$$$
NHTSA complaint #11298396 — an unverified report by a vehicle owner.
MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11297927 — an unverified report by a vehicle owner.
MAKING A LEFT HAND TURN ONTO MY WORK PARKING LOT, APPLIED BRAKES TO PULL INTO MY PARKING SPACE AND I HEARD A TERRIBLE GRINDING/SHUDDERING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR. I DIDN'T THINK I WAS GOING TO BE ABLE TO STOP WITHOUT HITTING THE CONCRETE WALL. THE CAR FINALLY STOPPED AND THEN I SAW THE "SERVICE STABILITY SYSTEM" APPEAR ON THE DRIVER INFORMATION CENTER. SINCE I JUST PURCHASED THIS VEHICLE USED I LOOKED THIS UP AND IT APPEARS THIS "SHOULD" HAVE BEEN CONSIDERED AS A RECALL GM NEEDS TO MAKE BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED.
NHTSA complaint #11288106 — an unverified report by a vehicle owner.
TOOK VEHICLE INTO GM CHEVY DEALER TODAY FOR TIRE ROTATION AND OIL/FILTER CHANGE. NO OTHER ISSUES. DOVE VEHICLE HOME AND NOTICED TWO LIGHTS ON DASHBOARD; ABS AND STABILITRAK. ALSO MESSAGE ON DIC INDICATING TO SERVICE ABS. NO ISSUES BEFORE DEALER SERVICE.
NHTSA complaint #11281130 — an unverified report by a vehicle owner.
THE STABILITY SYSTEM ENGAGES AND DISENGAGES ON ITS OWN. I HAVE SEEN SEVERAL FOURMS AND REPORTS AS TO PEOPLE HAVING THE SAME ISSUE . HAPPENS AT LEAST 1 TIME A DAY BUT USUALLY SEVERAL TIMES A DAY. WHEN YOU ARE DRIVING DOWN THE ROAD (WHICH IS THE ONLY TIME IT PHYSICALLY ENGAGES IT) THE STABILITY SYSTEM WARNING LIKE COMES ON AND SAYS TO SERVICE STABILITY SYSTEM AND THE SYSTEM WILL ENGAGE ON IT'S OWN. THIS IS EXTREMELY DANGEROUS AS WHEN THIS HAPPENS THE CAR APPLYS THE BRAKES ON IT'S OWN AND THEY GET ALOT OF VIBRATIONS AND IT PUSHES THE CAR LEFT OR RIGHT FROM THE FRONT END , ALMOST GOT INTO A WRECK AND WOULD LOVE FOR A RECALL TO ME PUBLISHED FOR THIS BECAUSE THIS IS A SERIOUS SAFETY CONCERN .
NHTSA complaint #11277938 — an unverified report by a vehicle owner.
BIGGEST PROBLEM WITH THIS VEHICLE IS THE HEADLIGHTS IN THE DIM SETTING. IT IS ALMOST IMPOSSIBLE TO SEE THE ROAD IN THIS MODE. HAVE CHANGED TO BULBS TO THE MOST EXPENSIVE I CAN GET WITH NO BETTER RESULTS. I HAVE READ MANY FORUMS WITH THE SAME COMPLAINT HOW DOES THIS GO ON WITHOUT GETTING RECALLED, HUGE SAFETY ISSUE. THE ISSUE WITH STABILITY TRACK IS HAS TO BE SET EVERY FEW MONTHS
NHTSA complaint #11268137 — an unverified report by a vehicle owner.