I have been trying to enjoy this vehicle from the time it became part of my life. The first 6 months, I was unable to close the sunroof, because of that my passenger seat cracked since its been exposed to the sun for 5 years, the driver's side window could not roll down which we fixed; I never owned a vehicle where I could not access my trunk. The first 6 months of having this vehicle the lifgate became inoperable. the lift gate does not work. The sensors of the vehicle are useless, the car radioi does not work the cue sticks, which can be distracting and can cause an accident so I use the YouTube on my phone for entertainment. The sensors led to the transmission deteriorating to the point of the transmission fluid burning faster and deteriorating the components of the transmission. This is going to cost me 6000.00 These are known manufacture defects for the SRX 2014. Please help
NHTSA complaint #11684081 — an unverified report by a vehicle owner.
I started my car using the remote start. When I opened my car the driver side seat was smoking and a hole had been burned in the back. The inside of the hole was red and appeared to be light up like a hot coil. I turned my car off and tapped/blew on the area to put out the little fire.
NHTSA complaint #11646693 — an unverified report by a vehicle owner.
A deer hit the driver side of my car. The air bag had a smell but did not deflate. The seatbelts kinda detached from the driver’s seat and both front seatbelts are locked very tight. This happened 1/3/25. About three months ago while driving, the driver seat went into the lowest level position. When I put it back where I could drive it, it did it again. I had to keep putting it in place till I got home. It hasn’t done that again yet. Please send me any recalls so I can get them fixed. Thank you
NHTSA complaint #11638843 — an unverified report by a vehicle owner.
My car was parked for 2hrs 30 min. And I came to my car to it being burnt from under the passenger seat. Door panel is damaged and window is shattered and burnt. Roof is burnt.I think it was due to the electrical wiring from under the passenger seat.
NHTSA complaint #11533127 — an unverified report by a vehicle owner.
The contact’s customer owns a 2013 Cadillac SRX. The contact stated that while the valet driver was driving, the front driver’s side seat inadvertently retracted back along the track bracket without warning. As a result, the contact stated that the valet driver was trapped in the vehicle. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 14V804000 (Seats). The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer for diagnostic testing. The failure mileage was unavailable.
NHTSA complaint #11497034 — an unverified report by a vehicle owner.
VEHICLE FIRE & MOLD. My 2013 Cadillac SRX had water leaking in/draining incorrectly from the sunroof, which in return pooled water in the front and rear of my vehicle. This water caused my trunk to COMPLETELY stop operating (water pooled at trunk latch/rusted), as well as water to saturate the electrical components near the front of my car and a FIRE TO ITNITE WHILE I WAS DRIVING THE VEHICLE! Fire truck responded, pooled water found, mold also found because of previously unknown pooled water, and insurance totaled vehicle. SO SCARY! SO DISAPOINTED! THIS LEAKING WATER ISSUE HAS BEEN REPORTED ON MANY FORUMS FOR THE SAME CADILLAC MAKE AND MODEL AND IT THREATENED MY LIFE. The sun roof draining tubes MUST BE RECALLED. I’m now out of a vehicle because of it and just grateful I was able to exit my vehicle as it filled with smoke.
NHTSA complaint #11445100 — an unverified report by a vehicle owner.
I HAVE BEEN HAVING PROBLEMS WITH MY HEADLIGHTS SINCE THE DAY IT FIRST RAINED AND I PURCHASED MY VEHICLE. NOW THE LIGHTS HAVE DIMMED ALL THE WAY DOWN AND FLICKER AS I DRIVE AT NIGHT CAN'T SEE ANYTHING. I HAVE REPLACED NUMEROUS BULBS AND FUSES TO NO AVAIL. THE SEATS ACT WEIRD WHEN YOU SET THEM FOR YOURSELF OR ANOTHER DRIVER. THE WIPERS BARLEY WORK ITS LIKE DRIVING TRYING TO KILL YOURSELF OR SOMEONE ELSE.
NHTSA complaint #11415372 — an unverified report by a vehicle owner.
HEADLIGHTS ARE SO DIM UNTIL HIGH BEAMS HAVE TO BE USE IN ORDER TO SEE. LOW BEAM APPEARS LIKE YOU DON'T HAVE ANY LIGHTS ON OR MAYBE PARK LIGHTS. UNSAFE BECAUSE OTHER VEHICLES CAN'T SEE YOU WITH LOW BEAM ON AND YOU CAN'T SEE. DRIVER SEAT MOTOR WENT OUT MAKING IT COMPLICATED TO REACH THE EXCELERATOR AND BRAKE. ON THE LUMBAR PART WORKS. ALL OF THIS IS WHILE DRIVING THE VEHICLE.
NHTSA complaint #11375171 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE DIM. THE CONTACT TOOK THE VEHICLE TO PENSKE CADILLAC OF SOUTH BAY SERVICE (18600 HAWTHORNE BLVD SUITE #101, TORRANCE, CA 90504) WHERE SHE WAS INFORMED THAT MOISTURE ENTERED THE HEADLIGHTS WHICH HAD CAUSED THEM TO DIM. THE CONTACT THEN RECEIVED A NOTICE FROM CADILLAC IN REGARDS TO THE HEADLIGHTS, THAT STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE WITH THE HEADLIGHTS. THE LETTER GAVE THE CONTACT INSTRUCTIONS ON HOW TO RECEIVE A REIMBURSEMENT FOR THE HEADLIGHTS IF THE VEHICLE WAS REPAIRED OUT OF POCKET. THE CONTACT THEN TOOK THE VEHICLE BACK TO THE DEALER WHERE SHE HAD THE HEADLIGHTS REPAIRED. THE CONTACT ALSO HAD THE DRIVER'S SEAT REPAIRED OUT OF POCKET DUE TO THE SEAT MOVING BACK IN FORTH WHILE THE VEHICLE WAS IN MOTION. THE MANUFACTURER WAS THEN NOTIFIED OF THE REPAIR THAT WAS MADE TO HER HEADLIGHTS. THE MANUFACTURER THEN INFORMED HER THAT HER VEHICLE WAS NOT UNDER RECALL AND THAT SHE WAS NOT ENTITLED TO A REIMBURSEMENT. UPON INVESTIGATION, THE CONTACT ALSO DISCOVERED NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS) WHICH SHE LINKED TO THE SEAT FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 66,878.
NHTSA complaint #11355652 — an unverified report by a vehicle owner.
WHILE I'M DRIVING MY DRIVER SEAT MOVES FORWARD AND MY BRAKE AND GAS PEDAL DO AS WELL. IT HAPPENS NO MATTER IF I'M ON A HIGHWAY OR STREET AND WHEN I'M DRIVING STRAIGHT NOT SURE IF IT HAPPENS WHILE TURNING. DOESN'T MATTER WHAT SPEED I'M GOING EITHER. HAVEN'T CRASHED. NOTHING INDICATING SOMETHING WRONG ON DASH
NHTSA complaint #11355696 — an unverified report by a vehicle owner.
HEAD ON COLLISION AT 40 MPH ON A CITY STREET. AIR BAGS DID NOT DEPLOY AND SEAT MOVED FORWARD. RESULTING IN ER VISIT AND HEAD LACERATION AND LOSS OF CONSCIOUSNESS.
NHTSA complaint #11352287 — an unverified report by a vehicle owner.
BOUGHT MY CADILLAC 2015 SRX LAST APRIL 2019, IS HAS BEEN THRU ONE WINTER. JUST A FEW MONTHS BACK NOTICED A BURN IN THE SEAT BACK DOWN AT THE BEND WHILE CLEANING THE CAR. TOOK MY CAR TO QUANTRELL OF LEXINGTON, KY DEALER AND THEY WILL NOT COVER THE REPLACEMENT AND STATED THEY CALLED THE MANUFACTURER AND THEY WILL NOT COVER THE REPLACEMENT. I WAS TOLD IT WAS A SEAT WARMER MALFUNCTION. IT IS A MIRACLE THAT MY CAR DID NOT CATCH ON FIRE. THE CTS MODELS WERE RECALLED FOR THIS VERY REASON, BUT THE WILL NOT RECALL THE SRX'S. I HAVE SEEN MANY COMPLAINTS ONLINE FOR THE SRX. I SHOULD NOT HAVE TO PAY TO REPLACE MY SEAT AND SEAT WARMER WHEN THIS IS A VEHICLE SAFETY ISSUE.
NHTSA complaint #11328385 — an unverified report by a vehicle owner.
WHILE L WAS CROSSING THE RAILROAD TRACKS, THE DRIVER SEAT CAME OUT OF ALIGNMENT AND JOLTED ME FORWARDS, THANKFULLY L HAD MY SEAT BELT ON. THIS HAPPENED RIGHT BY THE WAFFLE HOUSE ON CHESTER ROAD ADJACENT TO BOJANGLES AND FOOD LION 1/10/2020. I DON'T FEEL SAFE DRIVING WHILE THE SEAT MOVES WITH EVERY TURN OR BUMP L DRIVE OVER ON THE ROAD. PLEASE ADVISE.
NHTSA complaint #11302816 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. THE CONTACT STATED THAT AFTER TURNING ON THE VEHICLE AND WAITING A MOMENT TO DRIVE, THERE WAS SMOKE AND NOTICED THAT THERE WERE FLAMES COMING FROM HER FRONT DRIVERS SEAT WHICH WAS WHEN SHE JUMPED FROM HER SEAT AS HER PANTS CAUGHT FIRE. THE CONTACT SUSTAINED BURNS TO HER GLUTES. THERE WAS NO MEDICAL ATTENTION SOUGHT. THE CONTACT STATED THE VEHICLE WAS TOWED TO A DEALER (MICHAEL CADILLAC LOCATED AT 5787 N BLACKSTONE AVE, FRESNO, CA 93710 (559) 431-6008) WHERE IT WAS PENDING TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000.
NHTSA complaint #11299050 — an unverified report by a vehicle owner.
THE DRIVE SHAFT NEEDED TO BE REPLACED AT 65,000 MILES. THE HEADLIGHTS LOOK LIKE THEY ARE NOT ON AT NIGHT WHEN YOU ARE DRIVING. THERE HAVE BEEN 2 CLASS ACTION LAWSUITS WON IN CALIFORNIA AND FLORIDA FOR THESE DEFECTIVE HEADLIGHTS. I DON'T KNOW WHY THEY WOULD NOT INCLUDE ALL THE CARS THAT HAD THESE HEADLIGHTS BECAUSE THEY ARE ALL DEFECTIVE. IF I WOULD HAVE KNOWN THIS I WOULD NOT HAVE BOUGHT THE CAR. I HAVE OWNED IT 4 MONTHS AND THE TOUCH SCREEN CRACKED, DRIVER ASSIST SEAT CONTROL STOPPED WORKING, THE DRIVE SHAFT NEEDED TO BE REPLACED AND THE HEADLIGHTS DO NOT LOOK LIKE THEY ARE ON AT NIGHT. I FEEL LIKE I HAVE TO DRIVE WITH MY HIGH BEAMS JUST TO SEE ADEQUATELY AND SAFELY.
NHTSA complaint #11253006 — an unverified report by a vehicle owner.
I WAS IN THE PARKING LOT OF A PUBLIC GYM AT APPROXIMATELY 6:00AM, TUESDAY, NOVEMBER 20TH, 2018. I STARTED MY CAR AND TURNED ON MY SEAT WARMER AS I WAS LEAVING THE GYM. WITHIN 30-45 SECONDS, I FELT A HOT SPOT BURNING MY LOWER BACK AREA. I IMMEDIATELY TURNED OFF THE SEAT WARMER, AND I STARTED TO SMELL BURNT RUBBER. THE BURNED AREA OF ABOUT THE SIZE OF A DIME WAS BURNED INTO THE LOWER PORTION OF THE DRIVER'S SEAT. THIS CAUSED TWO CIGARETTE SIZED HOLES TO BURN INTO MY JACKET THAT I WAS WEARING AS WELL. CADILLAC WAS CONTACTED (CASE #[XXX]) AND THEY WERE NOT FORTHCOMING IN INFORMING ME THAT THEY HAVE HAD PREVIOUS PROBLEMS WITH THIS ISSUE. THIS COULD HAVE BEEN A CATASTROPHIC EVENT IF I HAD NOT BEEN THERE TO TURN OFF THE SEAT WARMER. AFTER SEARCHING THE INTERNET, THIS HAS HAPPENED TO MULTIPLE OTHER CADILLAC SRX 2013 OWNERS. THERE NEEDS TO BE A RECALL FOR THIS SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11190604 — an unverified report by a vehicle owner.
BRAKES ARE CONSTANTLY LOCKING UP AS I DRIVE DOWN THE HIGHWAY. THE LIGHTS ARE DEFECTED. I'VE REPLACED THE BULBS NUMEROUS TIMES BUT YOU STILL CAN'T SEE HOW TO DRIVE AT NIGHT TIME. ALSO, SOMETHING IS WRONG WITH THE REAR SUSPENSION.
NHTSA complaint #11173767 — an unverified report by a vehicle owner.