Owners have filed 77 complaints
about the 2002 Chevrolet Express with NHTSA between 2002 and 2021.
The largest single group is the brakes.
Across this model's run it ranks 2 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Chevrolet Express. 50 means typical for this
model; 100 means roughly double.
Severity — 27
5.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 95
56% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2002 compares with every other Chevrolet Express
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
47.7%
10,000 – 24,999 miles
1325.0%
25,000 – 49,999 miles
1732.7%
50,000 – 74,999 miles
1019.2%
75,000 – 99,999 miles
11.9%
100,000 – 149,999 miles
713.5%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2002peak 8Sep 2021
NHTSA investigations into the 2002 Chevrolet Express
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA04012Opened 30 Apr 2004Closed 28 Feb 2005SERVICE BRAKES, HYDRAULIC:POWER ASSIST
HYDRAULIC PUMP FAILRES
GM IS CONDUCTING A RECALL ON ALL SUBJECT VEHICLES BUILD BETWEEN MAY 1999 AND OCTOBER 14, 1999.SIGNIFICANT CHANGES WERE INCORPORATED INTO PRODUCTION IN EARLY OCTOBER 1999, AND VEHICLES BUILT AFTER THAT DATE HAVE LOWER WARRANTY FAILURE RATES.THE COMPLAINT AND WARRANTY DATA APPEAR TO SUPPORT THE EFFECTIVENESS OF THESE CHANGES. GM MADE ADDITIONAL CHANGES IN NOVEMBER 1999, FEBRUARY 2000, MAY 2001, AND FEBRUARY 2004.ODI WILL CONTINUE TO MONITOR THIS PROBLEM AND WILL TAKE FURTHER ACTION, IF WARRANTED, IN THE FUTURE.FOR FURTHER TECHNICAL DETAILS SEE THE ATTACHED ENGINEERING ANALYSIS REPORT.
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 14,628 milesWillow Grove, PAFire
ELECTRICAL SYSTEM:WIRING
VAN IS USED IN A MUNICIPAL PARKS AND RECREATION DEPARTMENT FOR MAINTENANCE DUTIES. OPERATOR STARTED VEHICLE AT BEGINNING OF DAY TO WARM UP. OPERATOR LEFT THE VEHICLE. OPERATOR RETURNED APPROXIMATELY FIVE MINUTES LATER AND SAW SMOKE COMING FROM INSIDE THE PASSENGER AREA. OPERATOR CALLED 911 AND RETRIEVED A DRY POWDER EXTINGUISHER. OPERATOR SAW FLAMES COMING FROM AN AREA IN THE REAR OF THE DRIVER'S SEAT. OPERATOR TURNED OFF IGNITION AND USED EXTINGUISHER ON THE FIRE, PUTTING IT OUT. INVESTIGATION SHOWS AREA OF ORIGIN TO INSIDE THE DRIVER?S SIDE SEAT BELT CHANNEL. PLASTIC MOLDING COVERS THIS CHANNEL. A WIRING HARNESS IS LOCATED IN THIS CHANNEL. HEAVIEST BURN OF THE HARNESS IS DIRECTLY AT THE CONNECTION OF THE HARNESS TO THE DRIVER?S SIDE SEAT BELT MECHANISM LOCATED AT THE FLOOR. FIRE PARTIALLY CONSUMED HARNESS AND PLASTIC MOLDING. THERE ARE PICTURES OF THE DAMAGE AND HARNESS. HARNESS WAS CUT BACK TO CLEAN WIRING ON BOTH SIDES OF DAMAGED SECTION AND IS AVAILABLE FOR INSPECTION.
NHTSA complaint #10118492 — an unverified report by a vehicle owner.
at 45,000 milesMacedonia, OHFire
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
VEHICLE WOULD NOT START. WENT INSIDE TO CALL TOW TRUCK TO HAVE IT TOWED TO MECHANIC. TURNED AROUND AND IT WAS ON FIRE. VEHICLE WAS NOT RUNNING;PARKED.
NHTSA complaint #10112265 — an unverified report by a vehicle owner.
at 11,500 milesLombard, ILFire
EXTERIOR LIGHTING
2002 CHEVROLET EXPRESS VAN WITH EXPLORER CONVERSION - BURST INTO FLAMES WHILE IN OUR DRIVEWAY (ENGINE OFF). EXTENSIVE FIRE DAMAGE TO DRIVERS SIDE. EXTENSIVE SMOKE DAMAGE TO INTERIOR. FIRE MARSHALL STATES SMOKE PATTERN INDICATED FIRE ORIGONATED A BOTTOM OF DRIVER'S DOOR - LIGHT OR WIRING. OF NOTE, A "RECALL NOTICE" ARRIVED AT OUR HOME IN THE MAIL FOR THE RUNNING BOARD LIGHT WIRING HARNESS ON 2/5/03 WHICH WAS "DATED" 1/23/03.
NHTSA complaint #10005390 — an unverified report by a vehicle owner.
at 11,500 milesLombard, ILFire
ELECTRICAL SYSTEM:WIRING
2002 CHEVROLET EXPRESS VAN WITH EXPLORER CONVERSION - BURST INTO FLAMES WHILE IN OUR DRIVEWAY (ENGINE OFF). EXTENSIVE FIRE DAMAGE TO DRIVERS SIDE. EXTENSIVE SMOKE DAMAGE TO INTERIOR. FIRE MARSHALL STATES SMOKE PATTERN INDICATED FIRE ORIGONATED A BOTTOM OF DRIVER'S DOOR - LIGHT OR WIRING. OF NOTE, A "RECALL NOTICE" ARRIVED AT OUR HOME IN THE MAIL FOR THE RUNNING BOARD LIGHT WIRING HARNESS ON 2/5/03 WHICH WAS "DATED" 1/23/03.
NHTSA complaint #10005390 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 100,000 milesEureka, SD
SUSPENSION
The contact owns a 2002 Chevrolet Express. The contact stated while driving 65 MPH, she heard an abnormal loud banging sound coming from the rear end of the vehicle. The contact stated that the passenger’s side rear axle detached from the vehicle, causing the tire to detach and roll away. The contact did not sustain any injury. The vehicle was towed to a tow lot. The dealer and the manufacturer were not notified. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 100,000.
NHTSA complaint #11435043 — an unverified report by a vehicle owner.
at 62,000 milesCheviot, OH
STRUCTURE:BODY
THE SIDE HINGES SEIZE UP AND BREAK. IT THROWS THE DOOR ALIGNMENT OFF AND I AM NO LONGER ABLE TO COMPLETELY CLOSE THE FRONT SIDE DOOR AND IT KEEPS THE PASSENGER DOOR FROM OPENING ALSO. THIS IS A CONTINUEING PROBLEM CHEVROLET HAS WITH THEIR EXPRESS VANS. IT IS A DESIGN PROBLEM AND ALSO CHEAP MATERIALS CAUSED IT TO RUST AND SEIZE UP AND THEN BREAK THE HINGE, THE HINGE IS WELDED ON. VERY EXPENSIVE TO HAVE REPARED. IT IS DANGEROUS AS PEOPLE CAN NOT GET OUT OF THE VAN. CHEVROLET NEEDS TO OFFER AN INEXPENSIVE FIX FOR THIS.
NHTSA complaint #11115830 — an unverified report by a vehicle owner.
at 130,000 milesArmada, MI
UNKNOWN OR OTHER
WHEN I CAME OUTSIDE THE GLASS WAS BROKEN AND HAD BEEN THROWN TO THE OUTSIDE OF THE VEHICLE. THE VEHICLE HAD BEEN DRIVEN THE DAY BEFORE AND WAS FINE. IT WAS PARKED IN THE SHADE AND AWAY FROM ANYTHING WHICH COULD HAVE HIT IT. IT WAS LOCKED AND NOT TOUCHED IN ANY WAY. THE BROKEN FRAGMENTS WERE ON THE GROUND BELOW THE GLASS FRAME AREA. IT IS THE SAME TYPE OF GLASS THAT I SAW IN THE STORY ON THE NEWS YESTERDAY ABOUT THE SUN ROOFS THAT BREAK. WHEN I SAW THE STORY I KNEW THIS HAD TO BE THE EXPLANATION. I HAVE A PICTURE AND THE TEXT I SENT THAT DAY BECAUSE I WAS SO SHOCKED AT HOW SOMETHING LIKE THIS COULD HAPPEN, IT MADE NO SENSE. NOW IT MAKES PERFECT SENSE.
NHTSA complaint #10747178 — an unverified report by a vehicle owner.
at 130,000 milesArmada, MI
STRUCTURE:BODY
WHEN I CAME OUTSIDE THE GLASS WAS BROKEN AND HAD BEEN THROWN TO THE OUTSIDE OF THE VEHICLE. THE VEHICLE HAD BEEN DRIVEN THE DAY BEFORE AND WAS FINE. IT WAS PARKED IN THE SHADE AND AWAY FROM ANYTHING WHICH COULD HAVE HIT IT. IT WAS LOCKED AND NOT TOUCHED IN ANY WAY. THE BROKEN FRAGMENTS WERE ON THE GROUND BELOW THE GLASS FRAME AREA. IT IS THE SAME TYPE OF GLASS THAT I SAW IN THE STORY ON THE NEWS YESTERDAY ABOUT THE SUN ROOFS THAT BREAK. WHEN I SAW THE STORY I KNEW THIS HAD TO BE THE EXPLANATION. I HAVE A PICTURE AND THE TEXT I SENT THAT DAY BECAUSE I WAS SO SHOCKED AT HOW SOMETHING LIKE THIS COULD HAPPEN, IT MADE NO SENSE. NOW IT MAKES PERFECT SENSE.
NHTSA complaint #10747178 — an unverified report by a vehicle owner.
at 130,000 milesArmada, MI
VISIBILITY/WIPER
WHEN I CAME OUTSIDE THE GLASS WAS BROKEN AND HAD BEEN THROWN TO THE OUTSIDE OF THE VEHICLE. THE VEHICLE HAD BEEN DRIVEN THE DAY BEFORE AND WAS FINE. IT WAS PARKED IN THE SHADE AND AWAY FROM ANYTHING WHICH COULD HAVE HIT IT. IT WAS LOCKED AND NOT TOUCHED IN ANY WAY. THE BROKEN FRAGMENTS WERE ON THE GROUND BELOW THE GLASS FRAME AREA. IT IS THE SAME TYPE OF GLASS THAT I SAW IN THE STORY ON THE NEWS YESTERDAY ABOUT THE SUN ROOFS THAT BREAK. WHEN I SAW THE STORY I KNEW THIS HAD TO BE THE EXPLANATION. I HAVE A PICTURE AND THE TEXT I SENT THAT DAY BECAUSE I WAS SO SHOCKED AT HOW SOMETHING LIKE THIS COULD HAPPEN, IT MADE NO SENSE. NOW IT MAKES PERFECT SENSE.
NHTSA complaint #10747178 — an unverified report by a vehicle owner.
at 125,000 milesLima, OH
UNKNOWN OR OTHER
PASSLOCK SECURITY SYSTEM CONSTANTLY WON'T ALLOW VAN TO START. CHEVROLET SAYS TO HAVE THE SYSTEM "RELEARN THE KEY" BY WAITING FOR 10 MIN THEN TRYING TO START THE VEHICLE. IT SOMETIMES TAKES 3-4 TRIES OF DOING THIS BEFORE IT STARTS.
NHTSA complaint #10538042 — an unverified report by a vehicle owner.
at 108,000 milesRehoboth Beach, DE
STEERING
2002 CHEVY 2500 EXPRESS VAN. FAILURE OF POWER BOOSTER, LOST BOTH BRAKE POWER AS WELL AS STEERING POWER. ALMOST IMPOSSIBLE TO CONTROL CAR. REPLACED ONCE, FAILED AGAIN 6 MONTHS LATER. REPLACED AGAIN. FAILED AGAIN THIS YEAR. I AM NOW ON MY FORTH POWER BOOSTER, FAILURE IS VERY DANGEROUS AS YOU LOSE BOTH STEERING AND BRAKES AT SAME TIME.
NHTSA complaint #10313423 — an unverified report by a vehicle owner.
at 108,000 milesRehoboth Beach, DE
SERVICE BRAKES, HYDRAULIC
2002 CHEVY 2500 EXPRESS VAN. FAILURE OF POWER BOOSTER, LOST BOTH BRAKE POWER AS WELL AS STEERING POWER. ALMOST IMPOSSIBLE TO CONTROL CAR. REPLACED ONCE, FAILED AGAIN 6 MONTHS LATER. REPLACED AGAIN. FAILED AGAIN THIS YEAR. I AM NOW ON MY FORTH POWER BOOSTER, FAILURE IS VERY DANGEROUS AS YOU LOSE BOTH STEERING AND BRAKES AT SAME TIME.
NHTSA complaint #10313423 — an unverified report by a vehicle owner.
at 17,000 milesWinter Springs, FL
VISIBILITY:REARVIEW MIRRORS/DEVICES
DRIVER'S SIDE REAR VIEW MIRROR VIBRATES EXCESSIVELY. HARD TO VIEW ITEMS ON THE MIRROR.
NHTSA complaint #10265946 — an unverified report by a vehicle owner.
at 16,594 milesMuncy, PA
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 CHEVROLET EXPRESS. WHILE DRIVING 50 MPH, THE VEHICLE COMPLETELY SHUT OFF AND WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPLACED THE FUEL FILTER, HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TOWED TO A GM DEALER, WHO REPLACED THE CRANK SENSOR. THE CONTACT STATED THAT THE VEHICLE IS CURRENTLY OPERATING NORMALLY. THE CURRENT MILEAGE WAS 16,612 AND FAILURE MILEAGE WAS 16,594.
NHTSA complaint #10204751 — an unverified report by a vehicle owner.
at 69,700 milesRonkonkoma, NY
ENGINE AND ENGINE COOLING:ENGINE
INTAKE MANIFOLD GASKET FAILURE CAUSING ENGINE TO SEIZE AT 69,700 MILES.
NHTSA complaint #10200576 — an unverified report by a vehicle owner.
at 34,820 milesGreendale, WI
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
ONE OF THE HINGES TO THE DOUBLE SIDE DOORS ON THE FULL SIZE 2002 CHEVROLET EXPRESS BROKE OFF TODAY.
NHTSA complaint #10192947 — an unverified report by a vehicle owner.
PRH, PA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES ON MY 2002 CHEVY EXPRESS VAN ARE NOT LARGE ENOUGH TO STOP VEHICLE WITHOUT WARPING ROTORS. THIS IN TURN CAUSES LONGER STOPPING DISTANCES AND A VIBRATION THAT CAUSES STEERING WHEEL TO PULSATE.
NHTSA complaint #10178688 — an unverified report by a vehicle owner.
at 78,000 milesIselin, NJ
EXTERIOR LIGHTING:BRAKE LIGHTS
REAR BRAKE LIGHTS DOES NOT LIGHT AT THE SAME TIME. THEY OPERATE LIKE A CAROUSEL. WHEN THE LIGHT SWITCH IS TURNED ON ONLY THE CENTER BRAKE LIGHT ILLUMINATES.
NHTSA complaint #10173187 — an unverified report by a vehicle owner.
at 56,500 milesPlatter, OK
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE REAR END WENT OUT AND THE ROTORS ARE WARPED. I HAD THE REAR END REPLACED AND THE SERVICE TECH SAID HE HAD NEVER SEEN ANYTHING LIKE THIS IN HIS HISTORY OF WORKING ON VEHICLES. I HAD JUST PURCHASED THE VAN JAN. 28TH AND IT HAD A 60 DAY WARRANTY. I HAD TAKEN IT BACK TO THE DEALERSHIP ON FEB 17TH AND REPORT THE NOISES IT WAS MAKING AND THEY IN TURN SAID NOTHING WAS WRONG. THE SERVICE TECH THAT REPLACED THE REAR END SAID IT COULD NOT HAVE BEEN MISSED BECAUSE THE DIFFERENTIAL WAS BENT COMPLETELY UP ON THE AXLES. HE SAID IT WAS DUE TO EITHER WHOEVER OWNED IT PREVIOUS HAD TOWED SOMETHING TO HEAVY OR THE THERE WAS A MANUFACTURER DEFECT IN THE DIFFERENTIAL. REGARDLESS HE DEALERSHIP (LAWRENCE MARSHALL) IN DENISON TX WILL NOT STAND BEHIND IT AND I AM OUT OF POCKET FOR THIS BIG EXPENSE. THEY OVER CHARGED ME FOR THE VEHICLE AND NOW THIS. I HAVE A BIG CONCERN BECAUSE THE NOISE IT WAS MAKING HAD STOPPED AFTER THE REAR END WAS REPLACED, BUT WHEN I WAS DRIVING IT TODAY IT CLUNKED TWO DIFFERENT TIMES, SAME NOISE AS BEFORE, SO NOW I AM WORRIED. I DON'T KNOW WHO TO TRUST TO HELP ME AS I HAVE BEEN RIPPED OFF SO BAD NOW. CAN YOU PLEASE HELP ME OR ADVISE ME WHERE I CAN HAVE THIS VEHICLE COMPLETELY CHECKED OUT. THE SERVICE TECH SAID IT WAS A MIRACLE THAT THE DRIVE SHAFT DID NOT FALL OUT ON THE TRIP MYSELF AND GRANDCHILDREN WERE ON. IT BROKE DOWN IN OHIO AND I LIVE IN OKLAHOMA SO OF COURSE IT SET ME BACK A LOT OF EXPENSE I COULD NOT AFFORD. I THOUGHT THE DEALERSHIP SHOULD STAND BEHIND THE 60 DAY WARRANTY SINCE I HAD TAKEN IT BACK TO THEM WITHIN THE WARRANTY TIME, BUT THEY HAVE GIVEN ME NOTHING BUT GRIEVE. I WOULD APPRECIATE ANY HELP I CAN GET AS I AM AFRAID OF THE VAN NOW.
NHTSA complaint #10157142 — an unverified report by a vehicle owner.
at 56,500 milesPlatter, OK
POWER TRAIN:DRIVELINE:DRIVESHAFT
THE REAR END WENT OUT AND THE ROTORS ARE WARPED. I HAD THE REAR END REPLACED AND THE SERVICE TECH SAID HE HAD NEVER SEEN ANYTHING LIKE THIS IN HIS HISTORY OF WORKING ON VEHICLES. I HAD JUST PURCHASED THE VAN JAN. 28TH AND IT HAD A 60 DAY WARRANTY. I HAD TAKEN IT BACK TO THE DEALERSHIP ON FEB 17TH AND REPORT THE NOISES IT WAS MAKING AND THEY IN TURN SAID NOTHING WAS WRONG. THE SERVICE TECH THAT REPLACED THE REAR END SAID IT COULD NOT HAVE BEEN MISSED BECAUSE THE DIFFERENTIAL WAS BENT COMPLETELY UP ON THE AXLES. HE SAID IT WAS DUE TO EITHER WHOEVER OWNED IT PREVIOUS HAD TOWED SOMETHING TO HEAVY OR THE THERE WAS A MANUFACTURER DEFECT IN THE DIFFERENTIAL. REGARDLESS HE DEALERSHIP (LAWRENCE MARSHALL) IN DENISON TX WILL NOT STAND BEHIND IT AND I AM OUT OF POCKET FOR THIS BIG EXPENSE. THEY OVER CHARGED ME FOR THE VEHICLE AND NOW THIS. I HAVE A BIG CONCERN BECAUSE THE NOISE IT WAS MAKING HAD STOPPED AFTER THE REAR END WAS REPLACED, BUT WHEN I WAS DRIVING IT TODAY IT CLUNKED TWO DIFFERENT TIMES, SAME NOISE AS BEFORE, SO NOW I AM WORRIED. I DON'T KNOW WHO TO TRUST TO HELP ME AS I HAVE BEEN RIPPED OFF SO BAD NOW. CAN YOU PLEASE HELP ME OR ADVISE ME WHERE I CAN HAVE THIS VEHICLE COMPLETELY CHECKED OUT. THE SERVICE TECH SAID IT WAS A MIRACLE THAT THE DRIVE SHAFT DID NOT FALL OUT ON THE TRIP MYSELF AND GRANDCHILDREN WERE ON. IT BROKE DOWN IN OHIO AND I LIVE IN OKLAHOMA SO OF COURSE IT SET ME BACK A LOT OF EXPENSE I COULD NOT AFFORD. I THOUGHT THE DEALERSHIP SHOULD STAND BEHIND THE 60 DAY WARRANTY SINCE I HAD TAKEN IT BACK TO THEM WITHIN THE WARRANTY TIME, BUT THEY HAVE GIVEN ME NOTHING BUT GRIEVE. I WOULD APPRECIATE ANY HELP I CAN GET AS I AM AFRAID OF THE VAN NOW.
NHTSA complaint #10157142 — an unverified report by a vehicle owner.
at 56,500 milesPlatter, OK
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE REAR END WENT OUT AND THE ROTORS ARE WARPED. I HAD THE REAR END REPLACED AND THE SERVICE TECH SAID HE HAD NEVER SEEN ANYTHING LIKE THIS IN HIS HISTORY OF WORKING ON VEHICLES. I HAD JUST PURCHASED THE VAN JAN. 28TH AND IT HAD A 60 DAY WARRANTY. I HAD TAKEN IT BACK TO THE DEALERSHIP ON FEB 17TH AND REPORT THE NOISES IT WAS MAKING AND THEY IN TURN SAID NOTHING WAS WRONG. THE SERVICE TECH THAT REPLACED THE REAR END SAID IT COULD NOT HAVE BEEN MISSED BECAUSE THE DIFFERENTIAL WAS BENT COMPLETELY UP ON THE AXLES. HE SAID IT WAS DUE TO EITHER WHOEVER OWNED IT PREVIOUS HAD TOWED SOMETHING TO HEAVY OR THE THERE WAS A MANUFACTURER DEFECT IN THE DIFFERENTIAL. REGARDLESS HE DEALERSHIP (LAWRENCE MARSHALL) IN DENISON TX WILL NOT STAND BEHIND IT AND I AM OUT OF POCKET FOR THIS BIG EXPENSE. THEY OVER CHARGED ME FOR THE VEHICLE AND NOW THIS. I HAVE A BIG CONCERN BECAUSE THE NOISE IT WAS MAKING HAD STOPPED AFTER THE REAR END WAS REPLACED, BUT WHEN I WAS DRIVING IT TODAY IT CLUNKED TWO DIFFERENT TIMES, SAME NOISE AS BEFORE, SO NOW I AM WORRIED. I DON'T KNOW WHO TO TRUST TO HELP ME AS I HAVE BEEN RIPPED OFF SO BAD NOW. CAN YOU PLEASE HELP ME OR ADVISE ME WHERE I CAN HAVE THIS VEHICLE COMPLETELY CHECKED OUT. THE SERVICE TECH SAID IT WAS A MIRACLE THAT THE DRIVE SHAFT DID NOT FALL OUT ON THE TRIP MYSELF AND GRANDCHILDREN WERE ON. IT BROKE DOWN IN OHIO AND I LIVE IN OKLAHOMA SO OF COURSE IT SET ME BACK A LOT OF EXPENSE I COULD NOT AFFORD. I THOUGHT THE DEALERSHIP SHOULD STAND BEHIND THE 60 DAY WARRANTY SINCE I HAD TAKEN IT BACK TO THEM WITHIN THE WARRANTY TIME, BUT THEY HAVE GIVEN ME NOTHING BUT GRIEVE. I WOULD APPRECIATE ANY HELP I CAN GET AS I AM AFRAID OF THE VAN NOW.
NHTSA complaint #10157142 — an unverified report by a vehicle owner.
at 47,000 milesLynchburg, VA
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2002 CHEVROLET CONVERSION VAN EXPRESS 1500 HAD A PROBLEM WITH THE DRIVERS SIDE WINDOW. EXPRESS WINDOW WOULD GO DOWN BUT NOT GO BACK UP. *TS THE MOTOR WAS REPLACED THREE TIMES, FINALLY THE SWITCH WAS REPLACED. THE BRAKES AND MASTER CYLINDER HAD TO BE REPLACED. THE CONSUMER WAS TOLD THE BRAKES WERE INSUFFICIENT FOR THE WEIGHT OF THE VEHICLE. THE MICHELIN TIRES ONLY LASTED 24,000 MILES.
NHTSA complaint #10155198 — an unverified report by a vehicle owner.
at 47,000 milesLynchburg, VA
TIRES
2002 CHEVROLET CONVERSION VAN EXPRESS 1500 HAD A PROBLEM WITH THE DRIVERS SIDE WINDOW. EXPRESS WINDOW WOULD GO DOWN BUT NOT GO BACK UP. *TS THE MOTOR WAS REPLACED THREE TIMES, FINALLY THE SWITCH WAS REPLACED. THE BRAKES AND MASTER CYLINDER HAD TO BE REPLACED. THE CONSUMER WAS TOLD THE BRAKES WERE INSUFFICIENT FOR THE WEIGHT OF THE VEHICLE. THE MICHELIN TIRES ONLY LASTED 24,000 MILES.
NHTSA complaint #10155198 — an unverified report by a vehicle owner.
at 47,000 milesLynchburg, VA
SERVICE BRAKES, HYDRAULIC
2002 CHEVROLET CONVERSION VAN EXPRESS 1500 HAD A PROBLEM WITH THE DRIVERS SIDE WINDOW. EXPRESS WINDOW WOULD GO DOWN BUT NOT GO BACK UP. *TS THE MOTOR WAS REPLACED THREE TIMES, FINALLY THE SWITCH WAS REPLACED. THE BRAKES AND MASTER CYLINDER HAD TO BE REPLACED. THE CONSUMER WAS TOLD THE BRAKES WERE INSUFFICIENT FOR THE WEIGHT OF THE VEHICLE. THE MICHELIN TIRES ONLY LASTED 24,000 MILES.
NHTSA complaint #10155198 — an unverified report by a vehicle owner.
at 65,000 milesSouth Lyon, MI
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT VARIOUS SPEEDS, THERE WAS A THUMPING NOISE FROM THE UNDERHOOD AREA FOLLOWED BY ABS ACTIVATION. THE CONTACT INSPECTED UNDERNEATH THE VEHICLE AND DETERMINED BRAKE FLUID WAS LEAKING FROM A BRAKE LINE. THE VEHICLE IS SCHEDULED FOR FURTHER INSPECTION AT THE DEALER.
NHTSA complaint #10155134 — an unverified report by a vehicle owner.
at 32,000 milesGranby, MA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKES WERE MAKING A "GRUMBLING NOISE". NOT THE TYPICAL SQUEAL OR GRINDING NOISE ASSOCIATED WITH BRAKES. WENT TO THE DEALER AND HE SAID THE FRONT DISC BRAKES WERE BADLY WORN. ONLY 32,000 MILES ON THE VEHICLE. NEVER, NEVER HAVE I EVER HAD TO REPLACE BRAKES WITH SUCH LOW MILEAGE. DRIVING FOR 45 YEARS AND NEVER HAD THIS HAPPEN. THEY FIXED IT, NOT UNDER WARRANTY, SO I PAID. NOW, WITH A YEAR ON THE NEW BRAKE LININGS, THEY ARE MAKING NOISE AGAIN. VERY DISTURBING. THE VEHICLE IS USED FOR WORK AND IS NOT ABUSED, I AM THE ONLY ONE THAT DRIVES IT. DRIVING VANS FOR 30 YEARS AND THIS IS VERY DISAPPOINTING.
NHTSA complaint #10153694 — an unverified report by a vehicle owner.
at 64,216 milesChula Vista, CA
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
DT: THE CONTACT STATED WHILE DRIVING THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE STALLED WHEN SLOWING DOWN OR WHEN STOPPING. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THE FUEL INJECTOR PUMP WAS REPLACED, THIS REPAIRED THE VEHICLE.*AK UPDATED 12/07/05. *JB UPDATED 12/7/2005.
NHTSA complaint #10142933 — an unverified report by a vehicle owner.
at 50,000 milesWilton, IA
TIRES
DT:THE CONTACT STATED THE LEFT REAR TIRE DEVELOPED A BULGE WITHIN THE TREAD. HE BROUGHT THE VEHICLE TO AN INDEPENDENT REPAIR SHOP, AND THEY REPLACED THE TIRE WITH A SPARE. WHEN HE RETURNED HOME THE VEHICLE WAS TAKEN TO A FIRESTONE DEALER, WHO DISCOVERED THERE WAS A COMPLETE BELT SEPARATION ON THAT TIRE. A SECOND INCIDENT LATER OCCURRED ON THE LEFT FRONT TIRE IN A SIMILAR FASHION. BOTH OF THE FAILED FIRESTONE TIRES WERE REPLACED WITH GOODYEAR TIRES. WHILE DRIVING THE RIGHT REAR REMAINING FIRESTONE TIRE BLEW OUT AT 75 MPH RESULTING IN DAMAGE TO THE VEHICLES FENDER AND BUMPER AREA. HE AVOIDED ANY COLLISION. HE TOOK PHOTOGRAPHS OF THE EXTENSIVE DAMAGE. NO FURTHER REPAIRS OR CORRECTIONS HAVE BEEN MADE AT THIS TIME. THIS IS A FIRESTONE STEELTEX R4S LT245/75/R16 LOAD RANGE E. THESE WERE THE ORIGINAL TIRES ON THE VEHICLE AT PURCHASE. *AK UPDATE 12/27/2005 - THE TIRES WERE MADE IN CANADA.
NHTSA complaint #10141543 — an unverified report by a vehicle owner.
at 19,752 milesFort Lauderdale, FL
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
CONSUMER 2002 CHEVROLET EXPRESS ENGINE ALMOST STALLED. CONSUMER HAD FUEL INJECTION SYSTEM CLEANED. *TS THE CONSUMER WAS TOLD THERE WAS CORROSION ON THE DISTRIBUTOR CAP AND ROTOR WHICH HAD ALREADY BEEN REPLACED TWICE.
NHTSA complaint #10142082 — an unverified report by a vehicle owner.