Owners have filed 12 complaints
about the 2015 Chevrolet Express with NHTSA between 2015 and 2021.
The largest single group is the electrical system.
Across this model's run it ranks 23 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 18
Against the median year of the Chevrolet Express. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
70% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2015 compares with every other Chevrolet Express
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2015 Chevrolet Express
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Doors, Latches & Locks
216.7%
Median failure at 31,345 miles
Suspension
216.7%
Median failure at 45 miles
Brakes
216.7%
Median failure at 32,497 miles
Electrical System
216.7%
Median failure at 18,503 miles
Tires
18.3%
Fuel & Propulsion
18.3%
Median failure at 20,000 miles
Body & Structure
18.3%
Median failure at 25,730 miles
Engine & Cooling
18.3%
Median failure at 24,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
220.0%
10,000 – 24,999 miles
330.0%
25,000 – 49,999 miles
550.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2015peak 4Dec 2021
NHTSA investigations into the 2015 Chevrolet Express
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
1
investigation is
still open.
AQ18006Opened 1 Dec 2018Still openSEATS
Sale of noncompliant school bus
NHTSA's Office of Chief Counsel received a report from a private attorney representing the estate of a child passenger in a 15 passenger van who died in a crash allegedly occurring when the van was being employed by a school district for student transportation. The attorney provided the agency with a bill of sale and accompanying documentation indicating that the van was sold in August of 2015 by Wiesner Chevrolet of Huntsville, Texas to the Trinity County Texas Independent School District. Sale of a vehicle that does not comply with the Federal Motor Vehicles Safety Standards (FMVSS) applicab...
Recalls on the 2015 Chevrolet Express
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202321025,587 units in Canada
Electrical
Issue: On certain vehicles, an unused wiring harness for a rear HVAC blower motor, located in the left B-pillar area, could become damaged if exposed to moisture or contaminants. If this happens, the wires could short circuit. Note: This recall only affects cutaway chassis incomplete vehicles. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: General Motors will notify owners by mail and instruct you to bring your vehicle to a dealership to seal the wiring for the rear HVAC blower motor at the left B-pillar.
Recall 202047956,979 units in Canada
Other
Issue: Certain vehicles may have incorrect body control module software. As a result, the immobilization system is not active during the learning procedure for a new "unlearned" blank replacement key could be used during a 30 minute reprogramming procedure to disable the immobilization system. During this time, the vehicle cannot be driven. Safety Risk: This small error does not affect vehicle safety. Corrective Actions: This is not a recall. General Motors has made changes to vehicle software to ensure that all unsold and new vehicles have the correct body control module software.
Recall 201823422,078 units in Canada
Electrical
On certain vehicles equipped with power windows, liquid can enter the power window switches causing corrosion and lead to a high electrical resistance. This could cause the switch to heat up, smoke or melt, which would increase the risk of fire causing injury and/or damage to property. Correction: Dealers will replace the driver’s side window switch with a switch that has additional protection against liquid intrusion.
Recall 2018212368 units in Canada
Accessories
On certain vehicles equipped with Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. Also, the nozzle may detach from the valve assembly with enough force that it could cause injury, and fail to discharge. In case of fire, failure of the extinguisher to function could result in injury and/or property damage. Correction: Owners will be provided with instructions on how to inspect the fire extinguisher to see if it is recalled. Replacement fire extinguishers will be supplied by Kidde directly. Note: For more information about recalled fire extinguishers, please visit <a href="https://inmarmarketaction.com/kidde/Kidde284CA/">www.kidde.com</a>
In the owners' own words, exactly as filed with NHTSA.
at 20,000 milesBoring, OR
FUEL SYSTEM, GASOLINE
The contact owns a 2015 Chevrolet Express. The contact stated that she could not place compressed natural gas into the tank of her vehicle. The contact was able to find the required gas in another state; however, the vehicle ran out of gas on the return home. The contact had initially towed the vehicle to a local dealer and was informed that they did not have an available service technician to repair her vehicle. The contact then called Weston Buick GMC (22555 SE Stark St, Gresham, OR 97030) where she towed the vehicle after she was assured that the vehicle could be serviced by the dealer. After two weeks of remaining in the dealer's possession, the contact was also informed that the dealer did not have a service technician that could service her vehicle. The contact then called the manufacturer who contacted six dealers within her area and no dealer could help. The vehicle had yet to be repaired. The failure mileage was approximately 20,000.
NHTSA complaint #11443768 — an unverified report by a vehicle owner.
at 24,000 milesFranklin, TN
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET EXPRESS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED, RESTARTED, AND THE CHARGING SYSTEM INDICATOR ILLUMINATED. THE CONTACT CALLED WALKER CHEVROLET (3940 CAROTHERS PKWY, FRANKLIN, TN 37067, 615-538-5184) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 24,000.
NHTSA complaint #11209193 — an unverified report by a vehicle owner.
at 36,961 milesReno, NV
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2015 CHEVROLET EXPRESS. WHILE THE VEHICLE WAS STATIONARY, ALL OF THE LOCKS ON THE VEHICLE MALFUNCTIONED. THE CONTACT COULD NOT USE THE IGNITION KEY TO OPEN ANY OF THE DOORS. CHAMPION CHEVROLET IN RENO, NEVADA WAS MADE AWARE OF THE FAILURE AND REPLACED ALL OF THE DOOR LOCKS AND THE IGNITION CYLINDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,961.
NHTSA complaint #11082181 — an unverified report by a vehicle owner.
at 25,730 milesReno, NV
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 CHEVROLET EXPRESS. WHILE THE VEHICLE WAS STATIONARY, ALL OF THE LOCKS ON THE VEHICLE MALFUNCTIONED. THE CONTACT COULD NOT USE THE IGNITION KEY TO OPEN ANY OF THE DOORS. CHAMPION CHEVROLET IN RENO, NEVADA WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,730.
NHTSA complaint #11082182 — an unverified report by a vehicle owner.
at 36,961 milesReno, NV
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 CHEVROLET EXPRESS. WHILE THE VEHICLE WAS STATIONARY, ALL OF THE LOCKS ON THE VEHICLE MALFUNCTIONED. THE CONTACT COULD NOT USE THE IGNITION KEY TO OPEN ANY OF THE DOORS. CHAMPION CHEVROLET IN RENO, NEVADA WAS MADE AWARE OF THE FAILURE AND REPLACED ALL OF THE DOOR LOCKS AND THE IGNITION CYLINDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 36,961.
NHTSA complaint #11082181 — an unverified report by a vehicle owner.
at 25,730 milesReno, NV
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 CHEVROLET EXPRESS. WHILE THE VEHICLE WAS STATIONARY, ALL OF THE LOCKS ON THE VEHICLE MALFUNCTIONED. THE CONTACT COULD NOT USE THE IGNITION KEY TO OPEN ANY OF THE DOORS. CHAMPION CHEVROLET IN RENO, NEVADA WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 25,730.
NHTSA complaint #11082182 — an unverified report by a vehicle owner.
at 48,500 milesGlendale, AZ
SERVICE BRAKES
WHILE DRIVING OUT OF A MOUNTAINOUS AREA, THE BRAKES APPEARED TO WARP, WHICH RESULTED IN THE VAN SHAKING VIOLENTLY WHEN THE BRAKES WERE APPLIED. ONCE WE WERE BACK ON LEVEL GROUND THE BRAKES APPEARED TO COOL DOWN AND THE SHAKING STOPPED WHEN THE BRAKES WERE APPLIED. THE FRONT END ALIGNMENT WAS DONE 11/16/17 BY A DEALERSHIP AT 46,000 MILES
NHTSA complaint #11063127 — an unverified report by a vehicle owner.
at 45 milesWoodbridge, VA
SUSPENSION
TL-
NHTSA complaint #10864330 — an unverified report by a vehicle owner.
at 45 milesWoodbridge, VA
ELECTRICAL SYSTEM
TL-
NHTSA complaint #10864330 — an unverified report by a vehicle owner.
at 16,494 milesMoline, IL
SERVICE BRAKES
BRAKES FAILED WHILE DRIVING DOWN A HILL IN 2ND GEAR.
NHTSA complaint #10853911 — an unverified report by a vehicle owner.
Sussex, WI
SUSPENSION
2015 CHEVROLET CITY EXPRESS. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES ISSUE. CONSUMER HAS PREVIOUS COMPLAINTS WITH DIFFERENT VEHICLES LISTED IN ARTEMIS. *SMD THE CONSUMER STATED THE TIRES WERE WEARING OUT ON THE INSIDE AND OUTSIDE EDGES PREMATURELY. THE ALIGNMENT WAS CHECKED AND IT WAS WITHIN THE RECOMMENDED SPECIFICATIONS.
NHTSA complaint #10806998 — an unverified report by a vehicle owner.
Sussex, WI
TIRES
2015 CHEVROLET CITY EXPRESS. CONSUMER WRITES IN REGARDS TO VEHICLE TIRES ISSUE. CONSUMER HAS PREVIOUS COMPLAINTS WITH DIFFERENT VEHICLES LISTED IN ARTEMIS. *SMD THE CONSUMER STATED THE TIRES WERE WEARING OUT ON THE INSIDE AND OUTSIDE EDGES PREMATURELY. THE ALIGNMENT WAS CHECKED AND IT WAS WITHIN THE RECOMMENDED SPECIFICATIONS.
NHTSA complaint #10806998 — an unverified report by a vehicle owner.