Owners have filed 26 complaints
about the 2004 Chevrolet Express with NHTSA between 2005 and 2022.
The largest single group is the brakes.
Across this model's run it ranks 18 of 25 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 39
Against the median year of the Chevrolet Express. 50 means typical for this
model; 100 means roughly double.
Severity — 60
11.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 31
18% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2004 compares with every other Chevrolet Express
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2004 Chevrolet Express
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
726.9%
Median failure at 51,000 miles
Fuel & Propulsion
415.4%
Median failure at 19,250 miles
Seat Belts
311.5%
Median failure at 98,000 miles
Body & Structure
27.7%
0 crashes, 1 fires · median 129,500 mi
Steering
27.7%
Median failure at 83,950 miles
Electrical System
27.7%
Median failure at 140,000 miles
Engine & Cooling
27.7%
0 crashes, 1 fires · median 172,882 mi
Windows, Mirrors & Wipers
13.8%
Median failure at 33,000 miles
Suspension
13.8%
Airbags
13.8%
1 crashes, 0 fires · median 34,500 mi
Transmission & Drivetrain
13.8%
Median failure at 120,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
29.1%
25,000 – 49,999 miles
627.3%
50,000 – 74,999 miles
29.1%
100,000 – 149,999 miles
1045.5%
150,000+ miles
29.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jun 2005peak 5Mar 2022
NHTSA investigations into the 2004 Chevrolet Express
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA04012Opened 30 Apr 2004Closed 28 Feb 2005SERVICE BRAKES, HYDRAULIC:POWER ASSIST
HYDRAULIC PUMP FAILRES
GM IS CONDUCTING A RECALL ON ALL SUBJECT VEHICLES BUILD BETWEEN MAY 1999 AND OCTOBER 14, 1999.SIGNIFICANT CHANGES WERE INCORPORATED INTO PRODUCTION IN EARLY OCTOBER 1999, AND VEHICLES BUILT AFTER THAT DATE HAVE LOWER WARRANTY FAILURE RATES.THE COMPLAINT AND WARRANTY DATA APPEAR TO SUPPORT THE EFFECTIVENESS OF THESE CHANGES. GM MADE ADDITIONAL CHANGES IN NOVEMBER 1999, FEBRUARY 2000, MAY 2001, AND FEBRUARY 2004.ODI WILL CONTINUE TO MONITOR THIS PROBLEM AND WILL TAKE FURTHER ACTION, IF WARRANTED, IN THE FUTURE.FOR FURTHER TECHNICAL DETAILS SEE THE ATTACHED ENGINEERING ANALYSIS REPORT.
Recalls on the 2004 Chevrolet Express
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
12V388000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
General Motors (GM) is recalling certain model year 2003-2004 Chevrolet Express and GMC Savana vehicles, equipped with a left side cargo door, and originally sold or currently registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin, and the District of Columbia. Water and road contaminants may become trapped in the protective conduit that covers the fuel filler pipe and may cause the pipe to corrode.
Risk: Significant corrosion may allow fuel to leak during refueling, and in the presence of an ignition source; there is an increased risk of fire.
09E012000
EXTERIOR LIGHTING
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
Risk: DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
05V558000
SEAT BELTS
ON CERTAIN FULL-SIZE PASSENGER, CARGO, OR CUTAWAY VANS, THE FRONT AND REAR SEAT BELT BUCKLES WILL NOT LATCH OR WILL NOT UNLATCH.
Risk: IN THE EVENT OF A CRASH, A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
05V043000
SERVICE BRAKES, HYDRAULIC
CERTAIN TRUCKS, SPORT UTILITY VEHICLES, AND VANS EQUIPPED WITH BOSCH HYDRO-BOOST BRAKE ASSEMBLIES, THE HYDRAULIC BRAKE BOOSTER PRESSURE ACCUMULATOR MAY CRACK AND SEPARATE FROM THE HYDRO-BOOST ASSEMBLY DURING NORMAL OPERATING CONDITIONS.
Risk: IF A SEPARATION OCCURRED AND THE HOOD OF THE VEHICLE WERE OPEN, FRAGMENTS FROM THE ACCUMULATOR COULD CAUSE INJURY TO PEOPLE IN THE IMMEDIATE AREA. THE PRESENCE OF THIS CRACK OR FRACTURED SURFACE COULD ALLOW THE HYDRAULIC FLUID TO LEAK FROM THE ACCUMULATOR CIRCUIT OF THE BOOSTER ASSEMBLY. THE LOSS OF FLUID WOULD CAUSE INCREASED STEERING AND BRAKING EFFORT AND A CRASH MAY OCCUR WITHOUT PRIOR WARNING.
04V320000
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
CERTAIN VANS WERE BUILT WITH A TRANSMISSION SHIFT CABLE ASSEMBLY THAT MAY SEPARATE. IF THE CABLE ASSEMBLY SEPARATES, THE TRANSMISSION SHIFT LEVER POSITION AND THE TRANSMISSION INDICATOR MAY NO LONGER CORRELATE.
Risk: IF THIS WERE TO OCCUR, THE VEHICLE COULD MOVE IN A DIRECTION NOT ANTICIPATED BY THE DRIVER, WHICH COULD RESULT IN A VEHICLE CRASH.
04V189000
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CERTAIN VANS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, "SEAT BELT ASSEMBLIES." THESE VEHICLES MAY HAVE BEEN PRODUCED WITH SEAT BELT BUCKLE ASSEMBLIES CONTAINING A LATCH WITH A BRITTLE CONDITION THAT MAY NOT WITHSTAND THE FORCE REQUIREMENTS OF THE STANDARD.
Risk: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, WHICH COULD RESULT IN INJURY TO THE OCCUPANT.
04V045000
SERVICE BRAKES, HYDRAULIC
CERTAIN SPORT UTILITY VEHICLES, PICKUP TRUCKS, AND PASSENGER VANS FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 135, ?PASSENGER CAR BRAKE SYSTEMS.? SOME OF THESE VEHICLES WERE PRODUCED WITH AN OUT-OF-SPECIFICATION BRAKE HYDRO-BOOST HOUSING RELIEF VALVE BORE.
Risk: CONSEQUENTLY, THE VALVE O-RING SEAL MAY FRACTURE. STEERING EFFORTS MAY BE SLIGHTLY INCREASED WHILE BRAKING OR PARKING. UNDER CERTAIN DRIVING CONDITIONS, A FRACTURED SEAL MAY REQUIRE A SLIGHT INCREASE IN THE APPLIED BRAKE PEDAL EFFORT TO ACHIEVE THE SAME VEHICLE DECELERATION RATE AS PRIOR TO THE SEAT FRACTURE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202321025,587 units in Canada
Electrical
Issue: On certain vehicles, an unused wiring harness for a rear HVAC blower motor, located in the left B-pillar area, could become damaged if exposed to moisture or contaminants. If this happens, the wires could short circuit. Note: This recall only affects cutaway chassis incomplete vehicles. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: General Motors will notify owners by mail and instruct you to bring your vehicle to a dealership to seal the wiring for the rear HVAC blower motor at the left B-pillar.
Recall 2012265951 units in Canada
Fuel System
On certain vehicles equipped with a left side cargo door, and originally sold in or currently operated in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the fuel filler pipe could corrode and become perforated. This could allow fuel to leak onto the ground while refuelling the vehicle. Fuel leakage, in the presence of an ignition source, could result in a fire causing property damage and/or personal injury. Correction: Dealers will replace the fuel filler pipe.
Recall 2008120106 units in Canada
Seats And Restraints
Certain full-size passenger, cargo and cutaway vans may have front and rear seat belt buckles that will not latch or will not unlatch. There are two conditions that render the buckle inoperative after customer usage. Specifically, (1) with a damaged ejector hood, the latch tongue cannot fully enter the buckle and will not latch, and (2) if the release bar moves permanently out of position the buckle will either be unable to engage the latch or the pushbutton will be unable to unlatch the buckle. Correction: Dealers will inspect buckles and, if found to be inoperative, the entire buckle assembly will be replaced. Note: This is an expansion of recall 2005390.
Recall 200539039,243 units in Canada
Seats And Restraints
Certain full-size passenger, cargo and cutaway vans may have front and rear seat belt buckles that will not latch or will not unlatch. There are two conditions that render the buckle inoperative after customer usage. Specifically, (1) with a damaged ejector hood, the latch tongue cannot fully enter the buckle and will not latch, and (2) if the release bar moves permanently out of position the buckle will either be unable to engage the latch or the pushbutton will be unable to unlatch the buckle. Correction: Dealers will inspect buckles and, if found to be inoperative, the entire buckle assembly will be replaced.
Recall 20050335,014 units in Canada
Brakes
On certain vehicles, the hydraulic brake booster's pressure accumulator may crack and/or separate from the Hydro-Boost assembly during normal vehicle operating conditions. If a separation occurred and the hood of the vehicle was open, fragments from the accumulator could cause injury to people in the immediate area. In addition, the presence of this crack or fractured surface could allow the hydraulic fluid to leak from the accumulator circuit of the booster assembly. The loss of fluid would cause increased steering and braking effort. Correction: Dealers will test and, if necessary, replace the Hydro-Boost assembly.
Recall 2004216521 units in Canada
Other
On certain vehicles, the transmission shift cable may allow the transmission indicator (PRNDL) to indicate a different gear selected than the transmission is in. If this condition occurred while a vehicle is resting on an uneven surface, the vehicle could roll away after the driver has exited. Correction: Dealer will inspect and replace the transmission shift cable assembly.
Recall 200413865 units in Canada
Seats And Restraints
Certain vehicles do not comply with the requirements of CMVSS 209, "Seat Belt Assemblies". These vehicles may have been produced with seat belt buckle assemblies containing a latch with a brittle condition that may not withstand the force requirements of the standard. In a crash, if the safety belt buckle fails, an occupant's injuries could be greater. Correction: Dealer will install new seat belt assemblies.
Recall 20040374,075 units in Canada
Brakes
On certain vehicles, the relief valve o-ring seal within the brake hydro-boost module could fail. If this happens during braking applications, the driver may be able to hear an engine compartment noise similar to the sound that occurs when the steering wheel is turned to a full stop position. The driver could also experience a slight increase in steering efforts while braking and parking. Under certain driving conditions, a slight increase in the applied brake pedal effort may be required to achieve the same vehicle deceleration rate as prior to the seal failure. Correction: Dealers will inspect the hydro-boost module, and replace it, if necessary.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 150,000 milesSyracuse, NYFire
STRUCTURE:BODY
THE VAN WAS PARKED IN MY DRIVEWAY STATIONARY. IT CAUGHT FIRE AND PROCEEDED TO BURN COMPLETELY FOR UNKNOWN REASONS. THE WEBSITE STATES THIS VIN NUMBER IS NOT INCLUDED IN ANY RECALLS BUT THE VEHICLE TYPE HAS A RECALL LISTED THAT STATES IT COULD BE A FIRE HAZARD.
NHTSA complaint #10904626 — an unverified report by a vehicle owner.
at 205,765 milesKeene, NHFire
ENGINE
ENGINE EXHAUST MANIFOLD BROKEN BOLTS,HAS 3 AT THIS POINT AND TIME. THIS CAUSES THE EXHAUST TO LEAK INTO DRIVERS COMPARTMENT.
NHTSA complaint #10596753 — an unverified report by a vehicle owner.
at 34,500 milesChester, NJCrash
AIR BAGS
AIR BAGS FAILED ON CRASH.
NHTSA complaint #10154305 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Tacoma, WA
FUEL/PROPULSION SYSTEM
NHTSA Campaign Number: 12V388000. I have this problem. A leaking fuel line due to corrosion. I drive in the Cascade MT's of Washington state. my line now leaks excessively on fill up.
NHTSA complaint #11454777 — an unverified report by a vehicle owner.
Oklahoma City, OK
SUSPENSION
This vehicle was sold for use over US highways, as "repairable condition". After going to a mechanic shop, I was advised, because of sever rust the rear leaf spring hangers were completely rusted thru, the rear axle assembly could come off or the frame could break in half, by just going over say, a railroad crossing. The mechanic said they would not repair this vehicle for use to drive on roads. I am requesting a local representative to help evaluate if this vehicle is safe to travel on Oklahoma roads.
NHTSA complaint #11445566 — an unverified report by a vehicle owner.
Oklahoma City, OK
SERVICE BRAKES
This vehicle was sold for use over US highways, as "repairable condition". After going to a mechanic shop, I was advised, because of sever rust the rear leaf spring hangers were completely rusted thru, the rear axle assembly could come off or the frame could break in half, by just going over say, a railroad crossing. The mechanic said they would not repair this vehicle for use to drive on roads. I am requesting a local representative to help evaluate if this vehicle is safe to travel on Oklahoma roads.
NHTSA complaint #11445566 — an unverified report by a vehicle owner.
at 148,000 milesBatavia, IA
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS. WHILE THE VEHICLE WAS STATIONARY, FUEL SPILLED ONTO THE GROUND. IT WAS DIAGNOSED THAT THE FILLER NECK WAS CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 148,000. UPDATED 04/11/2017
NHTSA complaint #10925238 — an unverified report by a vehicle owner.
at 33,000 milesLancaster, SC
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS. WHILE THE VEHICLE WAS PARKED THE REAR DRIVER'S SIDE WINDOW FELL OUT OF PLACE. THE CONTACT STATED THAT ALL THE WINDOWS ON THE VEHICLE WERE LOOSE. THERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 33,000. UPDATED 01/31/17*LJ CONSUMER STATED DRIVERS SIDE REAR SEAT LOWER WINDOW BROKE. GLUE CAME OFF MANUFACTURED WINDOW MADE BY C.R. LAURENCE CO, INC. WINDOW WAS REPLACED 11/08/16. UPDATED 6/22/18
NHTSA complaint #10916576 — an unverified report by a vehicle owner.
at 150,000 milesSyracuse, NYFire
STRUCTURE:BODY
THE VAN WAS PARKED IN MY DRIVEWAY STATIONARY. IT CAUGHT FIRE AND PROCEEDED TO BURN COMPLETELY FOR UNKNOWN REASONS. THE WEBSITE STATES THIS VIN NUMBER IS NOT INCLUDED IN ANY RECALLS BUT THE VEHICLE TYPE HAS A RECALL LISTED THAT STATES IT COULD BE A FIRE HAZARD.
NHTSA complaint #10904626 — an unverified report by a vehicle owner.
at 146,000 milesST Charles, IL
SEAT BELTS
TWO REAR BUCKET SEAT BELT CABLES HAVE BROKEN WITHOUT IMPACT.
NHTSA complaint #10894675 — an unverified report by a vehicle owner.
at 205,765 milesKeene, NHFire
ENGINE
ENGINE EXHAUST MANIFOLD BROKEN BOLTS,HAS 3 AT THIS POINT AND TIME. THIS CAUSES THE EXHAUST TO LEAK INTO DRIVERS COMPARTMENT.
NHTSA complaint #10596753 — an unverified report by a vehicle owner.
at 120,000 milesNatrona Heights, PA
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS. THE CONTACT STATED THAT WHILE ATTEMPTING TO SHIFT INTO PARK, THE LINKAGE POPPED OFF PREVENTING THE VEHICLE FROM BEING SHIFTED INTO PARK. THE EMERGENCY BRAKE WAS ENGAGED IN ORDER TO PREVENT THE VEHICLE FROM MOVING. THE VEHICLE WAS DIAGNOSED WITH A FAILED CABLE ASSEMBLY THAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 136,000.
NHTSA complaint #10594885 — an unverified report by a vehicle owner.
at 110,000 milesNatrona Heights, PA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND DEPRESSING THE BRAKE PEDAL, THE ABS SYSTEM PREVENTED THE VEHICLE FROM BRAKING PROPERLY AND THE ABS WARNING LIGHT ILLUMINATED. IN ONE OCCASION, THE VEHICLE FAILED TO STOP AND PROCEEDED THROUGH THE INTERSECTION DURING A RED LIGHT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE SENSORS AND THE ABS MAIN CONTROL SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
NHTSA complaint #10594898 — an unverified report by a vehicle owner.
at 109,000 milesPittsford, NY
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 CHEVROLET EXPRESS G1500. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE DOUBLE DOOR HINGES FAILED AND THE DOORS COULD NOT BE OPENED. THE DEALER ADVISED THAT THE DOOR HINGES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 109,000 AND THE APPROXIMATE FAILURE MILEAGE WAS 110,00.
NHTSA complaint #10510924 — an unverified report by a vehicle owner.
at 118,000 milesPeabody, MA
STEERING
VEHICLE HAS CONTINUED TO EVIDENCE PROBLEMS SIMILAR TO WHAT'S DESCRIBED BY NHTSA CAMPAIGN ID NO. 04V452000. POWER STEERING PUMP AND BELTS HAVE BEEN REPLACED AND GM DEALER PERFORMED HYDRO BOOST INSPECTION TEST AND IT PASSED; SAID NO FURTHER ACTION REQUIRED. BUS HAS AGAIN LOST POWER STEERING AND BRAKES TO CAUSE A DANGEROUS CONDITION. DEALER SAYS IT IS NOT A VEHICLE THAT RECALL APPLIES TO.
NHTSA complaint #10455608 — an unverified report by a vehicle owner.
at 118,000 milesPeabody, MA
SERVICE BRAKES
VEHICLE HAS CONTINUED TO EVIDENCE PROBLEMS SIMILAR TO WHAT'S DESCRIBED BY NHTSA CAMPAIGN ID NO. 04V452000. POWER STEERING PUMP AND BELTS HAVE BEEN REPLACED AND GM DEALER PERFORMED HYDRO BOOST INSPECTION TEST AND IT PASSED; SAID NO FURTHER ACTION REQUIRED. BUS HAS AGAIN LOST POWER STEERING AND BRAKES TO CAUSE A DANGEROUS CONDITION. DEALER SAYS IT IS NOT A VEHICLE THAT RECALL APPLIES TO.
NHTSA complaint #10455608 — an unverified report by a vehicle owner.
at 65,000 milesNEW Bloomfield, PA
SERVICE BRAKES, HYDRAULIC
WHILE TRAVELING DOWN A STEEP GRADE WHILE APPLYING THE BRAKES, A SEVERE SHAKING OF THE STEERING WHEEL AND WHEELS OCCURRED. IT WAS SO SEVERE THE STEERING WHEEL SHOOK OUT OF MY HANDS. ONCE BACK ON LEVEL GRADE FOR A MILE OR SO, APPLYING THE BRAKES DIDN'T RESULT IN THE SEVERE SHAKING. FROM THAT POINT ON WHILE DRIVING ON ANY STEEP HILL OR MOUNTAIN, THE SAME THING OCCURS. THE BRAKE PADS AND ROTORS WERE REPLACED LAST YEAR, BUT THAT HAS NOT FIXED THE ISSUE.
NHTSA complaint #10415957 — an unverified report by a vehicle owner.
at 36,117 milesPenfield, NY
PARKING BRAKE
ON JUNE 20TH, 2008 WE BROUGHT OUR VAN IN FOR A ROUTINE BRAKE INSPECTION AND WHEEL ALIGNMENT AT 36,117 MILES. WE ALSO NOTICED A NOISE IN THE REAR WHEN MAKING A TURN. THE MECHANIC INDICATED THAT THE BRAKE BACKING PLATES ON BOTH SIDES WERE RUSTED, AND THE LEFT REAR BACKING PLATE WAS ROTTED TO THE POINT THAT IT HAD HOLES IN IT. THE MECHANIC INDICATED THAT THE REPLACEMENT PARTS WERE INEXPENSIVE, BUT THE LABOR WAS INTENSIVE AND WOULD PROBABLY COST IN THE NEIGHBORHOOD OF $600. WE HAVE NOT REPAIRED THE BACKING PLATES YET BECAUSE THIS VEHICLE HAS OTHER QUALITY ISSUES AND WE ARE CONSIDERING A REPLACEMENT VEHICLE.
NHTSA complaint #10245517 — an unverified report by a vehicle owner.
at 37,000 milesPenfield, NY
SERVICE BRAKES, HYDRAULIC
MY ANTI-LOCK BRAKES ACTIVATE AT LOW SPEEDS. WE FIRST NOTICED IT AROUND 37,000 MILES, BUT NOW IT OCCURS ALMOST EVERY TIME WE APPLY THE BRAKES AT LOW SPEED AT 39,000 MILES. WE DISCUSSED THE PROBLEM WITH TWO CHEVY GARAGES - BOTH ADMITTED THAT IT WAS A COMMON, KNOWN CORROSION PROBLEM THAT REQUIRES EITHER CLEANING THE BRAKE SENSORS FOR APPROXIMATELY $200 OR REPLACING THEM AT A COST OF APPROXIMATELY $460. THIS IS A HUGE SAFETY ISSUE FOR US. THE VAN DRIFTS FORWARD TOO FAR WHEN WE STOP AND WE ARE CONCERNED THAT WE WILL EITHER HIT ANOTHER CAR OR POSSIBLY A PEDESTRIAN. WE ARE CONCERNED THAT THIS WILL BE AN ONGOING PROBLEM WITH THE VEHICLE AS WE ARE LOCATED IN NEW YORK STATE AND SALT IS A COMMON WINTER CORROSIVE.
NHTSA complaint #10245516 — an unverified report by a vehicle owner.
at 36,117 milesPenfield, NY
SERVICE BRAKES, HYDRAULIC
ON JUNE 20TH, 2008 WE BROUGHT OUR VAN IN FOR A ROUTINE BRAKE INSPECTION AND WHEEL ALIGNMENT AT 36,117 MILES. WE ALSO NOTICED A NOISE IN THE REAR WHEN MAKING A TURN. THE MECHANIC INDICATED THAT THE BRAKE BACKING PLATES ON BOTH SIDES WERE RUSTED, AND THE LEFT REAR BACKING PLATE WAS ROTTED TO THE POINT THAT IT HAD HOLES IN IT. THE MECHANIC INDICATED THAT THE REPLACEMENT PARTS WERE INEXPENSIVE, BUT THE LABOR WAS INTENSIVE AND WOULD PROBABLY COST IN THE NEIGHBORHOOD OF $600. WE HAVE NOT REPAIRED THE BACKING PLATES YET BECAUSE THIS VEHICLE HAS OTHER QUALITY ISSUES AND WE ARE CONSIDERING A REPLACEMENT VEHICLE.
NHTSA complaint #10245517 — an unverified report by a vehicle owner.
at 50,000 milesHartsville, TN
SEAT BELTS
DT*: THE CONTACT STATED THE SEAT BELT BUCKLE DID NOT RELEASE THE SEAT BELT PROPERLY. INTERMITTENTLY, THE SEAT BELT BECAME STUCK IN THE BUCKLE. THE NOTICE FOR NHTSA RECALL #05V558000, PERTAINING TO THE SEAT BELTS, WAS RECEIVED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE THE DEALER DENIED A FREE REMEDY DUE TO THE PROBLEM ONLY BEING INTERMITTENT. THE MANUFACTURER WAS NOTIFIED, WHO STATED THE BUCKLE ASSEMBLY WOULD ONLY BE REPLACED IF THE PROBLEM COULD BE REPLICATED AT THE DEALERSHIP.
NHTSA complaint #10171403 — an unverified report by a vehicle owner.
Nashville, TN
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
CONSUMER COMPLAINT CONCERNING THE POOR QUALITY OF GM AND GMAC PRODUCTS. *TS THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE FRONT BUCKLE ASSEMBLY ON HIS SEAT BELT. THE CONSUMER HAD ALREADY BEEN EXPERIENCING PROBLEMS PRIOR TO THE RECALL.
NHTSA complaint #10161551 — an unverified report by a vehicle owner.
at 34,500 milesChester, NJCrash
AIR BAGS
AIR BAGS FAILED ON CRASH.
NHTSA complaint #10154305 — an unverified report by a vehicle owner.
at 19,250 milesLakewood, CO
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
OUR 2004 CHEVY EXPRESS VAN STALLED SERVERAL(12) TIMES WITHIN A 14 MILE DISTANCE ON THE INTERSTATE IN DENVER, CO. THE WIFE WAS ABLE TO GET IT HOME, AND WE CONTACTED THE LOCAL CHEVY DEALER (STEVENSON CHEVY, GOLDEN CO.) THE SERVICE ADVISOR ADVISED US THAT CHEVY IS HAVING A PROBLEM WITH FUEL PUMPS OVERHEATING AND IS WORKING THE PROBLEM. NO RECALL HAS BEEN ISSUED FOR THE FUEL PUMP PROBLEM FROM CHEVY. YES, THE FUEL PUMP WAS REPLACE AT SEVENSON CHEVY IN GOLDEN, CO ON 21 JULY. THIS IS OUR SECOND OCCURANCE OF A FUEL PUMP FAILURE IN A NEW CHEVY VEHICLE. OUR FIRST OCCURANCE WAS IN OUR NEW 2001 TAHOE, WHERE IT STRANDED US IN THE MIDDLE OF KANSAS, WHEN THE FUEL PUMP FAILED.
NHTSA complaint #10129686 — an unverified report by a vehicle owner.
at 140,000 milesCitrus Heights, CA
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
DT: THE VEHICLE IS A 2004 CHEVROLET EXPRESS 2500 VAN. ON 7-11-05 THE VEHICLE WAS MAKING INTERMITTENT KNOCKING NOISES. THE VEHICLE WAS STILL ABLE TO GO AT THIS POINT. THIS HAD BEEN GOING ON FOR A COUPLE OF DAYS. THE PROBLEM HAD BECAME WORSE, SO THE CONSUMER TOOK THE VEHICLE TO MIDAS. THE MECHANIC TOLD THE CONSUMER THAT THE FLY WHEEL HAD FAILED. THE CONSUMER HAD TO REPLACE THE WATER PUMP, BATTERY AND THE ALTERNATOR .
NHTSA complaint #10128655 — an unverified report by a vehicle owner.
at 140,000 milesCitrus Heights, CA
ENGINE AND ENGINE COOLING:ENGINE
DT: THE VEHICLE IS A 2004 CHEVROLET EXPRESS 2500 VAN. ON 7-11-05 THE VEHICLE WAS MAKING INTERMITTENT KNOCKING NOISES. THE VEHICLE WAS STILL ABLE TO GO AT THIS POINT. THIS HAD BEEN GOING ON FOR A COUPLE OF DAYS. THE PROBLEM HAD BECAME WORSE, SO THE CONSUMER TOOK THE VEHICLE TO MIDAS. THE MECHANIC TOLD THE CONSUMER THAT THE FLY WHEEL HAD FAILED. THE CONSUMER HAD TO REPLACE THE WATER PUMP, BATTERY AND THE ALTERNATOR .
NHTSA complaint #10128655 — an unverified report by a vehicle owner.
at 140,000 milesCitrus Heights, CA
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
DT: THE VEHICLE IS A 2004 CHEVROLET EXPRESS 2500 VAN. ON 7-11-05 THE VEHICLE WAS MAKING INTERMITTENT KNOCKING NOISES. THE VEHICLE WAS STILL ABLE TO GO AT THIS POINT. THIS HAD BEEN GOING ON FOR A COUPLE OF DAYS. THE PROBLEM HAD BECAME WORSE, SO THE CONSUMER TOOK THE VEHICLE TO MIDAS. THE MECHANIC TOLD THE CONSUMER THAT THE FLY WHEEL HAD FAILED. THE CONSUMER HAD TO REPLACE THE WATER PUMP, BATTERY AND THE ALTERNATOR .
NHTSA complaint #10128655 — an unverified report by a vehicle owner.
at 10,875 milesAlbuquerque, NM
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THREE TIMES OUR VEHICLE ENGINE HAS ABRUPTLY STOPPED RUNNING IN CROWDED INTERSTATE TRAFFIC, ENDANGERING THE LIVES OF US AND OCCUPANTS OF ADJACENT VEHICLES. THE FIRST WAS AUGUST 7, 2004 ON INTERSTATE 40 NEAR KINGMAN AZ. OUR FIRST THOUGHT WAS THAT WE RAN OUT OF GAS, BUT THE GAUGE REGISTERED !/4 FULL AND WHEN WE ADDED GAS IT TOOK ONLY 22.8 GALLONS (31 GALLON TANK). THE SECOND WAS MAY 23, 2005 ON INTERSTATE 25 PASSING THROUGH COLORADO SPRINGS CO. THE GAS TANK WAS 3/4 FULL. FORTUNATELY, WE WERE ABLE TO COAST INTO THE RIGHT LANE AND OFF TO THE RIGHT SHOULDER WITHOUT CAUSING AN ACCIDENT. WE WERE TOWED TO TEAM CHEVROLET SERVICE DEPARTMENT (719-380-6020) IN COLORADO SPRINGS WHO FOUND "LEAN CODE", SUSPECTED FUEL PUMP PROBLEM, BUT VEHICLE SEEMED OK IN 2 ROAD TEST DRIVES. ON RETURN HOME TO ALBUQUERQUE, GALLES CHEVROLET SERVICE DEPARTMENT (505-766-6800) FOUND CODES P0174, P0171 AND P0300. THEY REPLACED FUEL PUMP MODULE (PART NUMBER 89060662, *MODULE 3.107) AT MILEAGE 8,826 (JUNE 9-16, 2005). THE THIRD TIME WAS ON JULY 1, 2005 ON INTERSTATE 40 APPROACHING WILLIAMS AZ IN THE MIDDLE OF HEAVY TRUCK TRAFFIC TRAVELING AT INTERSTATE SPEED LIMIT (75 MPH). WE WERE IN THE LEFT LANE ADJACENT TO GUARDRAIL WITH NO LEFT HIGHWAY SHOULDER AND WE NARROWLY ESCAPED CAUSING A MULTI-VEHICLE CRASH. THIS TIME WE WERE TOWED TO TYRRELL-MARXEN CHEVROLET SERVICE DEPARTMENT (928-774-5268) IN FLAGSTAFF AZ. THEY FOUND "CODES P0171 AND P0174 TRACED TO FAULTY FUEL MODULE". THEY REPLACED FUEL MODULE (PART NUMBER 88965421 MODULE KI 3.107) AT MILEAGE 10875 (JULY 2, 2005). WE LIKE OUR ROADTREK 170 POPULAR (CLASS B CONVERSION VAN), BUT AFTER THESE THREE (3) SERIOUS AUTOMOTIVE SYSTEM FAILURES (PLUS WIPER MOTOR FAILURE) WE HAVE SERIOUS CONCERNS ABOUT SAFETY OF US & OTHERS WHEN THESE THINGS OCCUR UNEXPECTEDLY IN HEAVY, HIGH-SPEED INTERSTATE TRAFFIC.
NHTSA complaint #10127644 — an unverified report by a vehicle owner.