FaultScore

FaultScore report

2017 Chevrolet Express problems

Owners have filed 31 complaints about the 2017 Chevrolet Express with NHTSA between 2017 and 2026. The largest single group is the brakes. Across this model's run it ranks 14 of 25 worst.

C

FaultScore 49/100

Higher is worse. Measured against the other years of the Chevrolet Express.

How this is worked out

The numbers

31

Complaints

1

Crashes reported

0

Fires reported

0

Injuries reported

18,000 mi

Median mileage at failure

Half of reported failures happened before this

75%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 47 vs 50 Severity 17 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 47
Against the median year of the Chevrolet Express. 50 means typical for this model; 100 means roughly double.
Severity — 17
3.2% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
75% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2017 compares with every other Chevrolet Express

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2017 Chevrolet Express

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Brakes 13 41.9%

Median failure at 8,128 miles

Driver Assist & Collision Avoidance 6 19.4%
Airbags 3 9.7%

Median failure at 49,000 miles

Electrical System 3 9.7%

1 crashes, 0 fires · median 18,000 mi

Stability & Traction Control 1 3.2%

Median failure at 49,000 miles

Windows, Mirrors & Wipers 1 3.2%

Median failure at 75 miles

Lights 1 3.2%

Median failure at 18,000 miles

Acceleration & Cruise Control 1 3.2%

Median failure at 4,400 miles

Steering 1 3.2%

Median failure at 16 miles

Engine & Cooling 1 3.2%

Median failure at 19,400 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 4 25.0%
1,000 – 9,999 miles 2 12.5%
10,000 – 24,999 miles 6 37.5%
25,000 – 49,999 miles 2 12.5%
50,000 – 74,999 miles 1 6.3%
100,000 – 149,999 miles 1 6.3%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Oct 2017 peak 9 Aug 2026

Recalls on the 2017 Chevrolet Express

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

19V428000

EQUIPMENT

Unicell Body Company Inc. (Unicell) is recalling certain 2017-2019 Chevrolet Express and GMC Savanna, 2018-2019 Hino 155, Ford Econoline and Transit and Isuzu NPR, and 2018 Ram ProMaster-based vehicles equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.

Risk: The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.

19V387000

VISIBILITY:GLASS, SIDE/REAR

General Motors LLC (GM) is recalling certain 2016-2019 Chevrolet Express and GMC Savana vehicles. One or both of the rear-quarter windows may be tempered glass instead of laminated glass. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."

Risk: Tempered glass increases the risk of injury in the event of a side impact or rollover crash.

18V655000

ELECTRICAL SYSTEM

General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Express and GMC Sierra vehicles equipped with a single, manual, rear climate control module (CCM). If the temperature is set to maximum heat or the mode knob is set to maximum floor vent and an electrical short occurs, components within the CCM may overheat.

Risk: If the CCM overheats, there is an increased risk of a fire in the vehicle's headliner.

18V295000

VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

General Motors LLC (GM) is recalling certain 2014-2017 Chevrolet Express and GMC Savana vehicles equipped with power windows. Liquid may leak into the driver's power window switch and cause corrosion, resulting in high electrical resistance.

Risk: High electrical resistance can increase the risk of a fire.

18V267000

EQUIPMENT

General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

16V700000

VISIBILITY:REARVIEW MIRRORS/DEVICES

General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Express manufactured September 25, 2015, to August 22, 2016, and 2016 GMC Savana cargo and cutaway vans manufactured January 28, 2016, to May 18, 2016. The affected vehicles were manufactured without an inside rearview mirror and with a right-hand convex exterior review mirror. These vehicles are required to have either an inside rearview mirror or both left and right-hand flat exterior rearview mirrors. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk: If the driver does not have a clear unobstructed view to the back of the vehicle, it can increase the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2024543 1,228 units in Canada

Brakes

Issue: On certain vehicles, the brake lines could become damaged by contact with the body mounts. This could lead to a brake fluid leak and cause reduced braking. Note: This recall only affects certain cutaway chassis vehicles. Safety Risk: Reduced braking can cause extended stopping distances and increase the risk of a crash. Corrective Actions: General Motors will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the brake lines.

Recall 2023210 25,587 units in Canada

Electrical

Issue: On certain vehicles, an unused wiring harness for a rear HVAC blower motor, located in the left B-pillar area, could become damaged if exposed to moisture or contaminants. If this happens, the wires could short circuit. Note: This recall only affects cutaway chassis incomplete vehicles. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: General Motors will notify owners by mail and instruct you to bring your vehicle to a dealership to seal the wiring for the rear HVAC blower motor at the left B-pillar.

Recall 2020479 56,979 units in Canada

Other

Issue: Certain vehicles may have incorrect body control module software. As a result, the immobilization system is not active during the learning procedure for a new "unlearned" blank replacement key could be used during a 30 minute reprogramming procedure to disable the immobilization system. During this time, the vehicle cannot be driven. Safety Risk: This small error does not affect vehicle safety. Corrective Actions: This is not a recall. General Motors has made changes to vehicle software to ensure that all unsold and new vehicles have the correct body control module software.

Recall 2018525 1,077 units in Canada

Heater And Defroster

On certain vehicles equipped with a single manual rear climate control module (CCM), the CCM could overheat when the temperature is set to maximum heat or the knob is set to maximum floor vent. If this occurs, the insulation material used on the CCM terminal connectors could catch fire, increasing the risk of injury and/or damage to property. Correction: Dealers will remove the insulation from the CCM terminal connectors.

Recall 2018212 368 units in Canada

Accessories

On certain vehicles equipped with Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. Also, the nozzle may detach from the valve assembly with enough force that it could cause injury, and fail to discharge. In case of fire, failure of the extinguisher to function could result in injury and/or property damage. Correction: Owners will be provided with instructions on how to inspect the fire extinguisher to see if it is recalled. Replacement fire extinguishers will be supplied by Kidde directly. Note: For more information about recalled fire extinguishers, please visit <a href="https://inmarmarketaction.com/kidde/Kidde284CA/">www.kidde.com</a>

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 18,029 miles Lake Worth, FL Crash

ELECTRICAL SYSTEM

TL- THE CONTACT SENT THE COMPLAINT VIA EMAIL TO BE USED: ON 5/08/19 AFTER SEVERAL COMPLAINTS FROM OUR DRIVER THAT THE ELECTRICAL SYSTEM IN OUR 2017 EXPRESS CHEVY SHUTDOWN WHEN HITTING A BUMP OR SLAMMING THE DRIVER DOOR WE DECIDED IT WAS TIME TO GET IT CHECKED OUT VAN WAS NOT PURCHASED FROM AUTO NATION CHEVY IN LAKE WORTH FL,THIS DEALER WAS NOT ABLE TO LOCATE A PROBLEM THE SAME DESCRIBED PROBLEM CONTINUED TO PERSIST,WE DECIDED TO BRING THE VAN TO THE DEALER FROM WHOM IT WAS PURCHASED SCHUMACHER CHEVY IN NORTH PALM BEACH 05/13/19,UPON KEEPING THE VEHICLE FOR +/- A WEEK THIS DEALER CONCLUDED THAT THE FUSE CENTER ASSEMBLY WAS DEFECTIVE AND REPLACED VAN WAS RETURNED AND REMAINED PROBLEM FREE UNTIL LATE 6/2019 WHEN OUR DRIVER COMPLAINED THAT THE VAN WAS STARTING TO ACT UP AGAIN CONTACTED SCHUMACHER VIA TEXT TO LET THEM KNOW WE WERE HAVING RECURRING ISSUES ON 7/4/19. DURING THE DAYS PRIOR TO 7/4/19 OUR EMPLOYEE WHO DRIVES THE VAN WITH THE HELP OF OUR OTHER EMPLOYEE WHO WAS THE PASSENGER WAS ABLE TO RECORD WHAT GOES ON WHEN THE ELECTRICAL SYSTEM SHUTS DOWN 7/8/19 THE VAN SHUT DOWN ON INTERSTATE 95 AT A SPEED OF 65 MPH. .WHEN THE VAN SHUT DOWN AT THIS SPEED OUR DRIVER GOT SPIKED AND IN SLOWING DOWN BY STEPPING ON THE BRAKES CAUSED THE VAN TO JACKKNIFE AND SPIN TWICE HITTING THE CENTER MEDIAN WITH THE RIGHT REAR OF THE VAN TWO PEOPLE IN THE VAN WERE SAVED FROM INJURY VAN WAS TAKEN TO SCHUMACHER CHEVY THE NEXT DAY,WHEN THEY WERE NOT ABLE TO FIND THE PROBLEM AFTER A FEW DAYS I MADE THE DECISION TO TRIGGER THE LEMON LAW WITH GENERAL MOTORS TWO MONTHS OF INVESTIGATION BY GM PERSONNEL AND THEIR ENGINEERS THEY HAVE COME TO A CONCLUSION THAT THIS VAN IS NOT DEFECTIVE AND ARE UNWILLING TO ACCEPT ANY RESPONSIBILITY ARE NOW HAVING THE VAN REPAIRED AT THE BODY SHOP TO REPAIR THE RIGHT REAR DAMAGE. *LN *DT JB

NHTSA complaint #11268920 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Niskayuna, NY

AIR BAGS

Airbags, Completely available to be inspected at any time, Passenger was struck by the airbags, has yet to be brought to a dealer

NHTSA complaint #11758284 — an unverified report by a vehicle owner.

Baton Rouge, LA

SERVICE BRAKES

The ABS/Traction control system has malfunctioned 3 separate times since purchase of the vehicle in 2017. The indicated fault is code C0110-04, Pump Motor Circuit Open. This fault has required the replacement of the Brake Control Computer (GM part# 19435407) and the Hydraulic Control Module (GM part# 25879231). The first malfunction occurred in October 2020 at 48,594 miles, the second was November 2022 at 91,621 miles with the most recent fault in August 2024 at 147,411 miles. The fault has not affected the ability to stop the vehicle, but it does render the ABS/Traction Control System inoperative. The vehicle is a travel van with the majority miles being highway miles (very little city driving)

NHTSA complaint #11613517 — an unverified report by a vehicle owner.

at 136,000 miles Saco, ME

SERVICE BRAKES, HYDRAULIC

The contact owns a 2017 Chevrolet Express. The contact stated that while driving at approximately 35 MPH, the ABS inadvertently engaged, and the vehicle pulled to the left side. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the electronic brake control module assembly needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 136,000.

NHTSA complaint #11581307 — an unverified report by a vehicle owner.

Saco, ME

SERVICE BRAKES

Part Number 84055065 The ABS Module is defective and can not replace.

NHTSA complaint #11580456 — an unverified report by a vehicle owner.

Saco, ME

SERVICE BRAKES

ABS Module Blown. Van's ABS goes off when not needed. Pulls to the right. Part Number 84055065 needed. no replacement available.

NHTSA complaint #11580457 — an unverified report by a vehicle owner.

Saco, ME

SERVICE BRAKES

Vehicles ABS went off while slowing to stop sign. Repair needed ABS Module part number 84055065. No part available through GM. Pulled vehicle from road as its super unsafe.

NHTSA complaint #11580462 — an unverified report by a vehicle owner.

Saco, ME

SERVICE BRAKES

Vehicle nearly went off road from ABS prematurely activating. ABS module needed. part number 84055065 unavailable through GM. Parked Van as it is too dangerous to drive.

NHTSA complaint #11580464 — an unverified report by a vehicle owner.

Saco, ME

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Part Number 84055065 The ABS Module is defective and can not replace.

NHTSA complaint #11580456 — an unverified report by a vehicle owner.

Saco, ME

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

ABS Module Blown. Van's ABS goes off when not needed. Pulls to the right. Part Number 84055065 needed. no replacement available.

NHTSA complaint #11580457 — an unverified report by a vehicle owner.

Saco, ME

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicles ABS went off while slowing to stop sign. Repair needed ABS Module part number 84055065. No part available through GM. Pulled vehicle from road as its super unsafe.

NHTSA complaint #11580462 — an unverified report by a vehicle owner.

Saco, ME

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicle nearly went off road from ABS prematurely activating. ABS module needed. part number 84055065 unavailable through GM. Parked Van as it is too dangerous to drive.

NHTSA complaint #11580464 — an unverified report by a vehicle owner.

Monkton, MD

SERVICE BRAKES

The ABS lights began coming on and off in April of 2023. My certified mechanic checked codes and found no specific trouble from the available code information. The Abs lights eventually stayed on by November of 2023. Through more investigation, my mechanic determined that the ABS Module- C 84055066 and ABS Pump Assembly- C 25879231 had ceased to function. He ordered the ABS parts ,(manufactured in Texas), and was informed that there were so many shops around the country waiting on those parts that we would have to wait months before the parts could be manufactured and delivered. My vehicle only had 40,000 miles on it when the ABS lights were illuminated on the dash. The parts did finally arrive and were installed. We also had to hire a separate ABS module programmer to reset the computer. The ABS module and ABS pump failure seams to be a completely defective system. I would hope these parts will be included in a nationwide recall. Thank you

NHTSA complaint #11573671 — an unverified report by a vehicle owner.

Monkton, MD

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The ABS lights began coming on and off in April of 2023. My certified mechanic checked codes and found no specific trouble from the available code information. The Abs lights eventually stayed on by November of 2023. Through more investigation, my mechanic determined that the ABS Module- C 84055066 and ABS Pump Assembly- C 25879231 had ceased to function. He ordered the ABS parts ,(manufactured in Texas), and was informed that there were so many shops around the country waiting on those parts that we would have to wait months before the parts could be manufactured and delivered. My vehicle only had 40,000 miles on it when the ABS lights were illuminated on the dash. The parts did finally arrive and were installed. We also had to hire a separate ABS module programmer to reset the computer. The ABS module and ABS pump failure seams to be a completely defective system. I would hope these parts will be included in a nationwide recall. Thank you

NHTSA complaint #11573671 — an unverified report by a vehicle owner.

Punta Gorda, FL

SERVICE BRAKES

This module has now failed three times and Chevrolet has had this vehicle in one of their dealership lots since 10/5/2023 with no resolution and they've stopped communication with us.

NHTSA complaint #11564860 — an unverified report by a vehicle owner.

at 11,856 miles Jackson, OH

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT

The contact owns a 2017 Chevrolet Express. The contact stated that the ABS and stabili-trak warning lights were illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the ABS pump needed to be replaced. The vehicle was repaired under warranty, but the failure recurred. The vehicle was taken to another local dealer, Hanes Chevrolet Company (11075 E. Main St, South Webster, OH 45682) where it was diagnosed and determined that there was internal corrosion, and that the ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 11,856.

NHTSA complaint #11541357 — an unverified report by a vehicle owner.

Salem, OR

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

ABS & Traction Control Light Multiple Vans affected

NHTSA complaint #11523257 — an unverified report by a vehicle owner.

at 75 miles Federal Way, WA

VISIBILITY

The contact owns a 2017 Chevrolet Express. The contact stated while driving approximately 65 MPH, the driver's side exterior split mirror failed to operate correctly and the contact was unable to see the lane to his left, nor to the rear of the vehicle. The contact took the vehicle to the local dealer, where it was diagnosed but not repaired. The contact researched and found NHTSA Campaign Number 16V700000 (Visibility) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 75.

NHTSA complaint #11452839 — an unverified report by a vehicle owner.

at 49,000 miles Armada, MI

AIR BAGS

SERVICE AIRBAG, SERVICE TRACTION CONTROL AND SERVICE STABILITRAC POP UP ON THE DRIVER INFORMATION CENTER SCREEN RANDOMLY AND GO AWAY RANDOMLY. I HAVE NOTICED THE AIRBAG WARNING HAPPENS MORE FREQUENTLY WHEN THE ROADS ARE WET. VEHICLE WAS JUST AT DEALER FOR SERVICE AND THEY COULDN'T FIND THE PROBLEM.

NHTSA complaint #11325401 — an unverified report by a vehicle owner.

at 49,000 miles Armada, MI

ELECTRONIC STABILITY CONTROL (ESC)

SERVICE AIRBAG, SERVICE TRACTION CONTROL AND SERVICE STABILITRAC POP UP ON THE DRIVER INFORMATION CENTER SCREEN RANDOMLY AND GO AWAY RANDOMLY. I HAVE NOTICED THE AIRBAG WARNING HAPPENS MORE FREQUENTLY WHEN THE ROADS ARE WET. VEHICLE WAS JUST AT DEALER FOR SERVICE AND THEY COULDN'T FIND THE PROBLEM.

NHTSA complaint #11325401 — an unverified report by a vehicle owner.

Charleston, SC

AIR BAGS

AIR BAG SENSOR HAS GONE BAD IT'S IN THE LEFT DOOR.

NHTSA complaint #11325324 — an unverified report by a vehicle owner.

at 18,000 miles Burnsville, MN

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2017 CHEVROLET EXPRESS G-3500. WHILE OPERATING THE VEHICLE, THE TAIL LIGHTS AND DAYTIME RUNNING LAMPS ON BOTH THE PASSENGER AND DRIVER SIDES WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN) WHERE THE LIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAUSE OF THE FAILURE WAS DUE TO A FAULTY FUSE BOX. THE FUSE BOX WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. VIN IS INVALID.*CW

NHTSA complaint #11271082 — an unverified report by a vehicle owner.

at 18,000 miles Burnsville, MN

ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

TL* THE CONTACT OWNS A 2017 CHEVROLET EXPRESS G-3500. WHILE OPERATING THE VEHICLE, THE TAIL LIGHTS AND DAYTIME RUNNING LAMPS ON BOTH THE PASSENGER AND DRIVER SIDES WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN) WHERE THE LIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAUSE OF THE FAILURE WAS DUE TO A FAULTY FUSE BOX. THE FUSE BOX WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. VIN IS INVALID.*CW

NHTSA complaint #11271082 — an unverified report by a vehicle owner.

at 18,000 miles Burnsville, MN

ELECTRICAL SYSTEM

TL* THE CONTACT OWNS A 2017 CHEVROLET EXPRESS G-3500. WHILE OPERATING THE VEHICLE, THE TAIL LIGHTS AND DAYTIME RUNNING LAMPS ON BOTH THE PASSENGER AND DRIVER SIDES WOULD NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO CHEVROLET OF WAYZATA (16200 WAYZATA BLVD, WAYZATA, MN) WHERE THE LIGHTS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAUSE OF THE FAILURE WAS DUE TO A FAULTY FUSE BOX. THE FUSE BOX WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. VIN IS INVALID.*CW

NHTSA complaint #11271082 — an unverified report by a vehicle owner.

at 18,029 miles Lake Worth, FL Crash

ELECTRICAL SYSTEM

TL- THE CONTACT SENT THE COMPLAINT VIA EMAIL TO BE USED: ON 5/08/19 AFTER SEVERAL COMPLAINTS FROM OUR DRIVER THAT THE ELECTRICAL SYSTEM IN OUR 2017 EXPRESS CHEVY SHUTDOWN WHEN HITTING A BUMP OR SLAMMING THE DRIVER DOOR WE DECIDED IT WAS TIME TO GET IT CHECKED OUT VAN WAS NOT PURCHASED FROM AUTO NATION CHEVY IN LAKE WORTH FL,THIS DEALER WAS NOT ABLE TO LOCATE A PROBLEM THE SAME DESCRIBED PROBLEM CONTINUED TO PERSIST,WE DECIDED TO BRING THE VAN TO THE DEALER FROM WHOM IT WAS PURCHASED SCHUMACHER CHEVY IN NORTH PALM BEACH 05/13/19,UPON KEEPING THE VEHICLE FOR +/- A WEEK THIS DEALER CONCLUDED THAT THE FUSE CENTER ASSEMBLY WAS DEFECTIVE AND REPLACED VAN WAS RETURNED AND REMAINED PROBLEM FREE UNTIL LATE 6/2019 WHEN OUR DRIVER COMPLAINED THAT THE VAN WAS STARTING TO ACT UP AGAIN CONTACTED SCHUMACHER VIA TEXT TO LET THEM KNOW WE WERE HAVING RECURRING ISSUES ON 7/4/19. DURING THE DAYS PRIOR TO 7/4/19 OUR EMPLOYEE WHO DRIVES THE VAN WITH THE HELP OF OUR OTHER EMPLOYEE WHO WAS THE PASSENGER WAS ABLE TO RECORD WHAT GOES ON WHEN THE ELECTRICAL SYSTEM SHUTS DOWN 7/8/19 THE VAN SHUT DOWN ON INTERSTATE 95 AT A SPEED OF 65 MPH. .WHEN THE VAN SHUT DOWN AT THIS SPEED OUR DRIVER GOT SPIKED AND IN SLOWING DOWN BY STEPPING ON THE BRAKES CAUSED THE VAN TO JACKKNIFE AND SPIN TWICE HITTING THE CENTER MEDIAN WITH THE RIGHT REAR OF THE VAN TWO PEOPLE IN THE VAN WERE SAVED FROM INJURY VAN WAS TAKEN TO SCHUMACHER CHEVY THE NEXT DAY,WHEN THEY WERE NOT ABLE TO FIND THE PROBLEM AFTER A FEW DAYS I MADE THE DECISION TO TRIGGER THE LEMON LAW WITH GENERAL MOTORS TWO MONTHS OF INVESTIGATION BY GM PERSONNEL AND THEIR ENGINEERS THEY HAVE COME TO A CONCLUSION THAT THIS VAN IS NOT DEFECTIVE AND ARE UNWILLING TO ACCEPT ANY RESPONSIBILITY ARE NOW HAVING THE VAN REPAIRED AT THE BODY SHOP TO REPAIR THE RIGHT REAR DAMAGE. *LN *DT JB

NHTSA complaint #11268920 — an unverified report by a vehicle owner.

at 59,231 miles Ossian, IN

SERVICE BRAKES

TL* THE CONTACT OWNS A 2017 CHEVROLET EXPRESS 3500. WHILE DRIVING 35 MPH, THE BRAKE LIGHT AND ABS STABILIZED TRACK LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND STATED THAT THE BRAKE STABILIZER SYSTEM FAILED AND THE BRAKE PUMP MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO MIKE ANDERSON CHEVROLET (604 SOUTH JEFFERSON STREET, OSSIAN, IN 46777, (260) 475-0713 WHERE IT WAS DIAGNOSED THAT THE BRAKE PUMP MOTOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5526252281. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V645000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59,231.

NHTSA complaint #11256131 — an unverified report by a vehicle owner.