173 of the 15,232 complaints filed about the Chevrolet Impala are about the seats — 1% of everything owners reported. The worst model year for it is 2011.
173
Complaints
1%
Share of all complaints
6
Crashes
14
Fires
SEATS
Airbags turn off when passenger is seated due to an issue with the sensor in the seat that rubs against the seat frame.
NHTSA complaint #11716218 — an unverified report by a vehicle owner.
SEATS
Passenger side front seat. When occupied, airbag sensor located inside the seat is malfunctioning. My husbands safety is at risk when he's in the car. He tries moving the seat up, back, etc. Sometimes works and the airbag sensor works. We are fearing that if there were any accident or need, that his life would be in danger if the airbag didn't deploy. This shouldn't be at the consumers expense as this is a safety issue. This has been ongoing for over 6 months.
NHTSA complaint #11687573 — an unverified report by a vehicle owner.
SEATS
passenger front seat presence sensor says someone is sitting in the seat even when empty. also seat belt warning light and audible alert is affected. I occasionally have four small children In the vehicle which is concerning because the airbag could go off when a child is sitting in the front seat.
NHTSA complaint #11645159 — an unverified report by a vehicle owner.
SEATS
The driver seat power motor caught fire underneath the seat while driving my vehicle. It started smoking really bad. Out of no where.
NHTSA complaint #11541043 — an unverified report by a vehicle owner.
SEATS
recall # 36110. our car is having the same issues that are indicated with this recall but GM refuses to include our vehicle in this recall. Front passenger seat sensor is shorting out against the seat frame which is turning vital passenger airbags off. Unsure when this actually started as my daughter drives this car to work and didnt notice when it first appeared.
NHTSA complaint #11537669 — an unverified report by a vehicle owner.
SEATS
The Automatic Occupant Sensing (AOS) system fails to suppress the front passenger air bag with no passenger in the seat. The airbag on light stays on. There is no code triggered in the system. This also causes the unbuckled passenger seatbelt warning to chime with no passenger in the seat.
NHTSA complaint #11516150 — an unverified report by a vehicle owner.
SEATS
This car has exactly the same issues as reported in 15V465000 but Chevrolet refuses to acknowledge that this VIN should have been in their recall. The AOS systems in this Impala is improperly calibrated. My child in the front seat could be seriously injured. Chevrolet themselves verified this 2014 Impala has front vented-heated passenger seats. They still refuse to help in any way. This car does not turn the front passenger airbag on and off when it detects (or fails to detect) an adult occupant in that seat.
NHTSA complaint #11495485 — an unverified report by a vehicle owner.
SEATS
About a week ago I got in my car and started driving. as I started going down the road the passengers side alarm for the seatbelt kept going off and I noticed the passenger side airbag had turned on as well. I was in my car alone and had nothing sitting in the passengers seat nor a passenger in my car. That was the first time it lasted my whole drive to work (about 13 miles) but made me think of past times my vehicle had done that as well A few weeks before that the same thing happened and I had to connect the seatbelt to make it stop. I didn’t think much of it at first and thought it was a one-off kinda thing till it became a pattern of sorts. This morning I started my car and the dash kept telling me to “service airbags” I just bought my vehicle from national auto sales in Spokane Washington the previous February of this year (2022) and only drive to work (13 miles) and back for the most part. Seeing the “service airbag” light on in my car was concerning because I don’t know what that means. As I looked further into things I found a recall for my vehicle for the passenger side airbags malfunctioning, recall #36110 to replace wiring in the seat. So I called GM and they couldn’t find a recall for my vehicle. I then called Knudtsen Chevrolet in post falls Idaho expecting it to get taken care of. The guy from the service department looked up my VIN and told me my vehicle had already been serviced in the past for this passenger side airbag recall issue at another dealership and the work had already been completed and closed so there was nothing they would be willing to do except make an appointment and pay 145.00$ for them to diagnose the situation. I explained that the recall was for the very same thing that’s happening in my vehicle right now and that was unsafe if my airbags were malfunctioning. That if they fixed it in the past why am I dealing with that exact recall issue with my airbags now? I don’t have money to pay for something that was supposed to be fixed
NHTSA complaint #11489697 — an unverified report by a vehicle owner.
SEATS
The air conditioner tube was off inside the vehicle and caused massive leaking in the carpets. Causing mold to grow excessively under the floor mats, in the carpets, under the seats, etc. Which as a result led to electrical issues. It’s being looked into by a senior member at GM for months now, nothing is being done. Radley Chevy in Fredricksburg Virginia hasn’t done anything for us either. My family is now having respiratory issues due to the mold issue.
NHTSA complaint #11436029 — an unverified report by a vehicle owner.
SEATS
GM had sent a letter in March 2020 about a known defect with the passenger presence module that wires could become disconnected over time, leading to a service airbag message and the passenger airbag failing to deploy when commanded. GM stated that they would provide additional protection (read extended warranty) on this condition to be repaired at no cost within 8 years of the date the vehicle was placed in service or 80000 miles, whichever was first. My 2014 Impala just had this issue occur on July 4, 2021, and when requesting GM to perform this repair at no cost for me (vehicle mileage is 77000 miles), GM stated that this extended warranty ended January 2021. This date does not match the 8 years called out in the letter they sent, as the general public couldn't even buy this vehicle until April 1, 2013 at the very earliest. GM refuses to pay for the fix of a known defect within a critical safety system on one of their vehicles due to a poor design. Conveniently, this issue occurred on my Impala ~1-2 months after the supposed end of coverage date, even though there is nothing documenting why this date was chosen or any data that supports that this issue will only occur inside of the quoted extended warranty window in the letter. GM needs to issue a recall on this rather than an extended warranty that doesn't cover a known defect within their design/manufacturing.
NHTSA complaint #11432898 — an unverified report by a vehicle owner.
SEATS
I'VE BEEN HAVING CRAZY ELECTRICAL PROBLEMS WITH MY IMPALA 2009 WHEN I PUSH THE BUTTON TO MOVE MY CHAIR MY LIGHT FLICKERS ON AND OFF AND WHEN I START MY CAR IT SHAKES IN THE HOOD ALSO
NHTSA complaint #11387863 — an unverified report by a vehicle owner.
SEATS
WHEN I SIT IN THE DRIVERS SEAT, THE SERVICE AIR BAG WARNING POPS UP. I HAVE TO RAISE MY SEAT AND THEN LOWER IT IN ORDER TO GET THE WARNING LIGHT TO GO OFF.
NHTSA complaint #11378620 — an unverified report by a vehicle owner.
SEATS
THE GASKET ON A REAR LIGHT DETERIORATED CAUSING A LEAK IN THE TRUNK OF THE CAR. FIRST ADDRESSED IT WITH THE DEALERSHIP IN THE FALL OF 2019. THEY SAID THEY COULDN'T FIND ANYTHING. HAPPENED AGAIN AS COVID BEGAN. WHEN THE DEALERSHIP WAS ABLE, THEY TRIED TO REPAIR THE CAR AND TO REMOVE THE MOLD THAT HAD GROWN & DID AN IONIZING TREATMENT. THEY SAID IT DIDN'T WORK. ASKED US TO CONTACT CHEVY CUSTOMER SERVICE. WE'VE BEEN WAITING SINCE MAY 8 FOR RESOLUTION TO THE MOLD ISSUE. THE CAR IS NOW BEYOND REPAIR. WE'VE SENT NUMEROUS EMAILS AND CALLED REPEATEDLY. THEY'VE ASSURED US THAT THEY WOULD GET BACK TO US BY THIS PAST MONDAY, JULY 20 AND THEY HAVE NOT. DUE TO THE MOLD, THE CAR IS UNSAFE TO DRIVE. THEY HAVE YET TO SEND SOMEONE TO THE DEALERSHIP TO EVEN LOOK AT THE CAR. THE OWNER OF THIS CAR IS AN 88 YEAR OLD MAN WITH STAGE 4 CANCER AND IS FIGHTING KIDNEY FAILURE. HE NEEDS THIS CAR FOR APPOINTMENTS AND TREATMENTS. CHEVY IS AWARE OF THIS. WE NEED HELP, PLEASE.
NHTSA complaint #11340963 — an unverified report by a vehicle owner.
SEATS
ON 16TH JULY 2020 WHILE DRIVING BELL SOUNDS WENT OFF IN MY CAR, ON DASH AIRBAG WARNING CAME ON AND GOT AN ONSTAR ALERT THAT AIRBAG MALFUNCTION. ONSTAR SAID TO GET IT TO DEALERSHIP ASAP. YESTERDAY 20TH JULY DEALERSHIP TOLD ME THAT FRONT PASSENGER SEAT AIRBAG MODULE, FRONT PASSENGER AIRBAG PLATE IN SEAT AND SOMETHING ELSE AIRBAG IS WRONG. TOLD ME NOT COVERED UNDER WARRANTY IN WHICH SINCE IT IS A 2018 I COULDN'T BELIEVE IT. THEY SAID BECAUSE HAVE 62,000 MILES IS WHY. I SAID THIS IS A SAFETY ISSUE THEY ACKNOWLEDGED THAT BUT SAID I WOULD NEED TO HAVE IT REPAIRED WHICH WOULD COST $1300 WITHOUT TAXES. I CALLED GENERAL MOTORS AND HAVE A CASE NUMBER. HOWEVER, NOT GM NOR THE DEALERSHIP NESMITH CHEVROLET, BUICK, GMC SEEM TO FEEL THIS SHOULD BE A RECALL OR A SAFETY ISSUE THAT THEY SHOULD BE LIABLE FOR!
NHTSA complaint #11340587 — an unverified report by a vehicle owner.
SEATS
FREIGHTED: AIRBAG WARNING ON DASH CAME ON, BELLS STARTED MAKING NOSE IN CAR AND GOT ONSTAR ALERT THAT AIRBAG MALFUNCTION TO GET IT TO DEALERSHIP ASAP. EVEN IF PUSH DISMISS BUTTON COMES BACK ON. CALLED DEALERSHIP AND GOT AN APPOINTMENT: TODAY DEALERSHIP SAYS IT IS ISSUE WITH AIRBAG SENSORS IN PASSENGER SEAT AND PASSENGER SIDE AIRBAG. TELLS US IT IS NOT COVERED UNDER WARRANTY AND NO RECALLS FOR THIS. WE HAVE CALLED GM TODAY ALSO AND HAVE A CASE NUMBER
NHTSA complaint #11340332 — an unverified report by a vehicle owner.
SEATS
WATER LEAK FORMING MOLD THROUGHOUT CAR. DEALER REFUSED TO CHECK VEHICLE. HEALTH HAZARD. VARIOUS COMPLAINTS OF THE SAME ISSUE ON MAKE OF CAR. STANDING WATER IN TRUNK.
NHTSA complaint #11296678 — an unverified report by a vehicle owner.
SEATS
I TOOK MY CAR IN FOR THE LAST RECALL FOR THE PASSANGER AIR BAG SENSOR IT DID NOT TURN THE LIGHT OFF AND THE DEALER SAYS THER IS A DIFFERANT ISSUE WITH IT AND THAT'S WHY THE AIRBAG LIGHT IS ON. I COULDN'T TELL YOU WHAT THEY DID AS FAR AS TAPING THE WIRES OR REPLACING THE SENSOR. BUT I FEEL LIKE THEY DID NOTHING NOW THEY TELL ME THE PART IS 433.00 AND LABOR AND PROGRAMING IS ALMOST 1000.00. I SEE MANY CARS HAVE THIS SAME ISSUE WITH THE PASSANGER PRESENCE SENSOR MODULE. THE AIRBAG LIGHT ON KEEPS ME FROM GETTING THE CAR INSPECTED. BASICALLY IF YOU SIT IN MY PASSANGER SIDE FRONT SEAT IT CAN'T RECOGNIZE ANYONE SITTING THERE. ANY HELP WOULD BE WELCOME ON THIS SITUATION.
NHTSA complaint #11219364 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS FRACTURED WHERE THE AIR BAG SENSOR WAS LOCATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 61,000.
NHTSA complaint #11163286 — an unverified report by a vehicle owner.
SEATS
THE PASSENGER SIDE SEAT PRESSURE(?) SWITCH IN SEAT FOR AIR BAG, CONSTANTLY GOES OFF INDICATING THERE IS SOMEONE SITTING THERE, WHEN IN FACT THERE IS NO ONE OR A PIECE OF PAPER ON THE SEAT. IT STARTED OUT AS A RARE OCCURRENCE BUT IS NOW PRETTY MUCH SWITCHING ON ALL THE TIME, EITHER AT CAR START UP OR IN THE MIDDLE OF DRIVING. IF IT DIDN'T DINGLE, WARNING THE PASSENGER ISN'T BUCKLED IT WOULDN'T BE A HUGE DEAL, BUT STILL WOULDN'T NEED IT TO DEPLOY IN AN ACCIDENT WHEN THERE ISN'T A PASSENGER.
NHTSA complaint #11154159 — an unverified report by a vehicle owner.
SEATS
TL* THE CONTACT OWNS A 2017 CHEVROLET IMPALA. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO COUGHLIN GM OF MARYSVILLE (15801 US-36, MARYSVILLE, OH 43040, (937) 644-9000) WHERE THE CONTACT WAS INFORMED THAT THE PASSENGER SEAT SENSOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000. *TT UPDATED 11/28/18
NHTSA complaint #11131763 — an unverified report by a vehicle owner.