26 of the 1,446 complaints filed about the Chevrolet Trax are about the seat belts — 2% of everything owners reported. The worst model year for it is 2015.
26
Complaints
2%
Share of all complaints
8
Crashes
0
Fires
SEAT BELTS
In the last three weeks, I have received a warning that Service Safety Restraint System: Your airbags or seat belt may not work properly during a crash. Schedule service soon.
NHTSA complaint #11755953 — an unverified report by a vehicle owner.
SEAT BELTS
There wasnt a passenger side seat belts Legal Violations by LBurg Auto Sales (2016 Chevy Trax KRS 189.125(2): State law strictly prohibits a dealership from selling any modern vehicle without working seat belts for all passengers. Federal Safety Standards (FMVSS 208/209): Mandates functional three-point seat belts. Selling a car with a missing passenger seat belt violates federal law and makes it legally "unroadworthy." Kentucky Consumer Protection Act (KRS 367.170): Outlaws deceptive trade practices. Concealing a missing mandatory safety assembly is a fraudulent omission of material fact. KRS 355.2-314 (Implied Warranty): A dealer cannot use an "As-Is" clause to contract out of mandatory state and federal safety equipment laws. The car must be legally fit for public roads at the time of sale. Which it wasn't.
NHTSA complaint #11749668 — an unverified report by a vehicle owner.
SEAT BELTS:REAR/OTHER:RETRACTOR
The contact owns a 2020 Chevrolet Trax. The contact stated that the rear passenger-side seat belt failed to retract, and the rear driver-side seat belt later failed to retract, resulting in both rear seat belts being unable to retract or adjust. The contact stated the failure prevented the installation of a child safety seat, rendering the vehicle unsafe for transporting an infant. The vehicle was taken to the dealer, who confirmed that no recalls or warranty coverage applied to the failure and provided a diagnostic fee for further inspection. The manufacturer was not notified of the failure, and the vehicle remained unrepaired. The failure mileage was approximately 23,000.
NHTSA complaint #11749069 — an unverified report by a vehicle owner.
SEAT BELTS
I was driving at about 10 mph in a suburban Buffalo retail parking lot when I was T-boned by a driver coming at me perpendicular at a much higher rate of speed who hit me squarely on the driver's side front and rear door. Airbags did not deploy. Yes, my safety was put at risk. I was injured. The problem has not been reproduced or confirmed by dealer or anyone else. Noone has inspected the vehicle yet. There were no warning signs prior to the accident.
NHTSA complaint #11744059 — an unverified report by a vehicle owner.
SEAT BELTS
Had a bumper to bumper collision that was caused by me, the cars computer sent a report to OnStar and OnStar said that they had airbag deployment alert going off in the car. However, the airbags never deployed.
NHTSA complaint #11736058 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2025 Chevrolet Trax. The contact stated that the driver’s side seat belt failed to function as intended. The contact stated that several months prior, the driver’s side seat belt failed to lock securely inside the buckle. After several attempts, the seat belt failed to lock as needed. On a separate occasion, the seat belt failed to lock into the driver’s side buckle and the contact used the front passenger receptacle to secure the seat belt. The seat belt alarm was sounding. The contact stated that the failure occurred in colder weather. The contact stated that the failure persisted. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.
NHTSA complaint #11715962 — an unverified report by a vehicle owner.
SEAT BELTS
On October 8, 2025 My cousin, [XXX] , and I were on highway Mile 113, 65 North and were about to exit when an ambulance exited onto the highway ahead causing the traffic to suddenly stop. As the traffic stopped, I hit my brake, which usually jolts when I hit it but it didn't this time, the brake didn't feel the same, the brake was soft and it felt like my car wasn't stopping. The warning red light that usually goes off didn't and I hit a Jeep at a speed of about 55 to 60 mph yet none of my airbags diployed. We smelled fire and saw some smoke come in from the vents but couldn't see over the hood that had been bent up, both of our seatbealts had been stretched out so that when we took them off, we could not put them back on, and the adjuster I had on my seatbealt to keep it off my shoulder completely broke off. I pull over as far as I could safely since I couldn't see. The driver of the Jeep got out of her car and inspected it, she came back to the passenger side of my car and said that she was in a rental, there was no damage and couldn't afford to turn in accident in so she had to leave, and left the scene. Both my cousin and I were feeling pain in our chest so when 1st responder came, he called for an ambulance. My car was towed and we were both taken to Eskenazi ER where my cousin was treated and released the same day. I was admitted into the hospital ICU and had emergency cervical fusion spinal cord surgery on October 9, 2025 and wasn't released until October 17, 2025 with ongoing treatment for therapy and loss of mobility of my right arm which is due to nerve damage and abdomen bruising, I am still recovering and have ongoing treatments for my spine. I noticed the alarm didn't sound when it should have times before but since nothing was said about any problem when I took my car in for service in September, I didn't think that there would be an issue like this. A police report was made but I do not have a copy yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11700930 — an unverified report by a vehicle owner.
SEAT BELTS
I was in a auto accident where I was hit at a high speed on my passenger front side resulting in my airbags to deploy along with my seatbelt failing to hold me in the seat where the seatbelt became fully extended and unlatched and won’t retract back into place resulting in me having a perforated small intestine and colon damage. I had to have trauma surgery to repair my small intestine where I had 22 staples in my stomach and a hospital stay of 5 days as a result. Vehicle has not been inspected by an inspector, but was inspected by adjuster with auto insurance which stated they felt the seatbelt failed. A lawyer wouldn’t take the case to look further into the vehicle. The vehicle was on hold with the insurance agency but will be released for auction shortly. Since purchasing the vehicle, there has been numerous issues, including driver side window, not rolling down radio staying on while the car is shut off and door open and Bluetooth issue along with jerking of vehicle in motion.
NHTSA complaint #11652025 — an unverified report by a vehicle owner.
SEAT BELTS
Seat Belt clips are not present, they have been cut out of the vehicle.
NHTSA complaint #11630928 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2021 Chevrolet Trax. The contact stated that while stopped at a stop light, another vehicle rear-ended the vehicle. The contact stated that both the driver and passenger seat belts failed to restrain both occupants. The air bags also failed to deploy upon impact. A police report was filed. The contact managed to drive away from the scene of the accident. The contact and the other occupant both sought medical attention the next day at a hospital. The contact was treated for multiple herniated, torn, and bulging discs on their vertebrae. The contact's passenger also sustained several bulging discs on their vertebrae which extended from the neck to the bottom of the spine. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11580674 — an unverified report by a vehicle owner.
SEAT BELTS
I purchased this car on Feb 23, 2024 brand new - I have had trouble on numerous occasions trying to unbuckle my seat belt - the seat belt is too far down between the seat and the middle console making it difficult to manuever - if there were ever an emergency where I had to get out of the car fast - this would be extremely unsafe and problematic
NHTSA complaint #11578196 — an unverified report by a vehicle owner.
SEAT BELTS
THE DASHBOARD GOES IN AND OUT WITH THE SCREEN, CAN'T SEE MILEAGE, SPEED, OR ETC CONTROL PANEL. THE SEAT BELT CAME UNLATCHED IN THE PROCESS OF SLOWING DOWN, PERSON WAS SLAMMED INTO THE DASH. NERVOUS TO DRIVE THE CAR WITH SEATBELT DELATCHING NO MESSAGE DUE TO THE DASH BEING OUT, AND NO ALERTS THROUGH ON STAR. DASH LIGHTS GOING OUT FOR ABOUT A MONTH, SEATBELT INCIDENT HAPPENED TWO DAYS AGO, STILL HAVING PROBLEMS WITH THE PASSENGER-SIDE FRONT SEAT BELT. CONTACTED THE DEALERSHIP CANT BE SEEN FOR TWO WEEKS
NHTSA complaint #11555010 — an unverified report by a vehicle owner.
SEAT BELTS
The contact’s aunt owns a 2018 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the vehicle started to malfunction, and the rear and front passenger’s side seat belts seized. The check engine warning light, traction control warning light, and power steering assist warning light illuminated. The contact then stated that while the accelerator pedal was depressed, the vehicle started to decelerate, the transmission disengaged, and the steering wheel seized. The contact stated that she was able to coast the vehicle off the road. The vehicle was towed to the dealer where it was diagnosed that the steering column and the main computer had inadvertently disconnected. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.
NHTSA complaint #11514380 — an unverified report by a vehicle owner.
SEAT BELTS
There are 3 seat belts in the rear seat, but there are only 2 buckles to attach them to.
NHTSA complaint #11462259 — an unverified report by a vehicle owner.
SEAT BELTS
The contact owns a 2020 Chevrolet TRAX. The contact stated while driving approximately 60mph when the contact was involved in an accident which resulted in the driver-side air bag not deploying, and the driver-side seatbelt not locking. A police report was taken and the vehicle was towed to a tow lot, then was towed to an insurance lot. The contact sustained concussion, broken nose, herniated and torn spinal discs, and sought medical treatment. The manufacturer was not informed of the failure. The failure mileage was approximately 4,700.
NHTSA complaint #11439396 — an unverified report by a vehicle owner.
SEAT BELTS
This vehicle was sold to me with only one buckle fastener in the backseat when there’s three seatbelts. It somehow passed General Motors and the dealerships as a “safe vehicle”. I’ve been trying to get in contact with a manager since the beginning of this year and received no response. I’ve included photos of the multiple attempts of contact and back seat with only one buckle. I want the car to be taken back immediately as the dealership is careless and unresponsive.
NHTSA complaint #11429509 — an unverified report by a vehicle owner.
SEAT BELTS
#1 - Safety Issue of the Passenger Rear Door's Lock will not lock/unlock (button will not go up and down) to be able to get in or out of car from the back seat - the 'motor'? can be heard engaging when either the door lock/unlock button is pressed or the key fob is pressed to lock/unlock - but the button is stuck in a position that you cannot pull it up to get in or out of the car. ------ #2 - Safety Issue of the Back Seat Safety Belts near door continues to twist within an area that cannot easily be gotten to, causing the Safety Belt to not be able to be pulled out or retract - making them unable to be used, as they are jammed and cannot fit around a person to lock into the clasp to hold them into the back seat. Safety Issue of the Passenger Rear Door's Lock will not lock/unlock (button will not go up and down) to be able to get in or out of car from the back seat - the 'motor'? can be heard engaging when either the door lock/unlock button is pressed or the key fob is pressed to lock/unlock - but the button is stuck in a position that you cannot pull it up to get in or out of the car. Both incidents occurred after Purchase in November, 2020 at First City Used Auto, Gonic NH and they would not claim responsibility to fix, despite both issues being Safety Issues/Defects of Car.
NHTSA complaint #11428327 — an unverified report by a vehicle owner.
SEAT BELTS
TL* THE CONTACT OWNS A 2019 CHEVROLET TRAX. THE CONTACT STATED THAT THE PIN IN THE FRONT PASSENGER'S SEAT BELT FRACTURED AND WAS UNABLE TO SECURE AN OCCUPANT WHILE SEATED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT CALLED CAMP CHEVROLET CADILLAC (101 E MONTGOMERY AVE, SPOKANE, WA 99207, (509) 456-7890) HOWEVER, THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 41,389. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11414926 — an unverified report by a vehicle owner.
SEAT BELTS
THE REAR MIDDLE SEAT BELT LOCKS UP IF YOU FOLD THE BACK SEATS DOWN TO HAUL ANYTHING. YOU CAN'T GET THE SEAT BACK UP WITHOUT TAKING IT TO THE DEALERSHIP. HADN'T HAD MY VEHICLE A YEAR AND THEN THEY WANT TO CHARGE ME ALMOST $500 TO REPAIR. A SEAT BELT LOCKING UP IS A SERIOUS SAFETY ISSUE.
NHTSA complaint #11352697 — an unverified report by a vehicle owner.
SEAT BELTS
THE REAR SEAT BELTS HAVE BEEN REPLACED SEVERAL TIMES BECAUSE THEY HAVE FAILED TO RETRACT. THE VEHICLE HAS A LITTLE OVER 50,000 MILES.
NHTSA complaint #11307775 — an unverified report by a vehicle owner.