51 of the 1,411 complaints about the 1996 Chrysler Town AND Country are about the equipment — 4% of everything reported for this model year. Half of the failures with a mileage on record happened before 114,000 miles.
51
Complaints
0
Crashes
1
Fires
0
Injuries
Filed with NHTSA, in their own words.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
CLOCKSPRING REPLACEMENT. *MR AFTER THE CONSUMER PAID FOR THE REPAIRS, HE RECEIVED A RECALL LETTER IN THE MAIL REGARDING THE CLOCK SPRING AND IS NOW REQUESTING REIMBURSEMENT. THE RADIO WAS INOPERATIVE.
NHTSA complaint #10022281 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED.
NHTSA complaint #10079478 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED.
NHTSA complaint #10079478 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL
INTERMITTENT LOSS OF SPEED. TRANSMISSION STUCKS AT LOWER GEAR. VEHICLE RUNS FINE FOR A WHILE AND SUDDENLY JUMPS TO LOWER GEAR, BRINGING THE VAN TO A SUDDEN LOW SPEED. LUCKLY ESCAPED FROM A MAJOR ACCIDENT WHILE OVERTAKING A TRUCK ON HIGHWAY AT THE SPEED OF 70MILES/HR. SHOWED THE VEHICLE TO CHRYSLER DEALER. THEY JUST KEPT THE VAN FOR LONG TIME AND REPLACE A PIECE OF WIRE AND SAID ITS GOOD TO GO. BUT PROBLEM CAME BACK AGAIN AFTER A WEEK. NOW THEY SAY ALL WIRING HAS TO BE REPLACED WHICH COULD COST ME LIKE $1700 TO $1800. I'M THE SECOND OWNER AND I TAKE GOOD CARE OF THIS VAN, CHANGING FLUIDS, FILTERS & STUFF. IF THIS IS ENGINEERING MISTAKE BY CHRYSLER WITH THEIR TRANSMISSON, THEN SHOULDN\\'T THEY TAKE CARE OF THIS ISSUE. I SPOKE TO CHRYSLER CUSTOMER SERVICE AND THEY SAID SINCE THIS VAN IS OUT OF THE WARRANTY THEY ARE NOT RESPONSIBLE. THANKS.
NHTSA complaint #10070120 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE AIRCONDITIONER CONTINUES TO MALFUNCTION AFTER SEVERAL ATTEMPTS TO FIX IT BY MY MECHANIC. AFTER THE SECOND SETTING THE VAN BEGINS TO OVERHEAT.THE CLUTCH IN THE TRANSMISSION FAILED AFTER 63,500 MILES.
NHTSA complaint #10033376 — an unverified report by a vehicle owner.
EQUIPMENT
RADIO DOES NOT RECEIVE FM STATIONS, INTERIOR LIGHTS INTERMITTENTLY CAME ON WITH DOOR OPENING
NHTSA complaint #10007622 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NO SUMMARY LISTED FOR ABOV EVEHICLE.
NHTSA complaint #758868 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
FUEL RAIL - NHTSA CAMPAIGN ID # 00V268000. DEALER DOES NOT SHOW RECORD OF THIS RECALL, NOR DOES DIAMLER CHRYSLER RECALL LINE (800) 853-1403. FUEL IS LEAKING ONTO THE ENGINE BLOCK FROM CRACK(S) IN THE FUEL RAIL. DEALER WILL NOT REPAIR FREE OF CHARGE, WILL CHARGE FULL REPAIR COSTS. JACK EXTENSION - THE JACK THAT COMES WITH THE MINIVAN HAS A SMALL "EXTENDOR" PIECE THAT FITS INTO THE JACK THEN INTO THE DESIGNATED PLACE ON THE FRAME IN ORDER TO JACK THE CAR UP. WHEN I JACKED UP THE VAN USING THESE PIECES, THE VAN SLIPPED OFF THE JACK/EXTENSION PIECE, DAMAGING THE RUNNING BOARD (AND NARROWLY MISSING MY HEAD!). IT APPEARS THERE IS SUPPOSED TO BE A COTTER PIN TO HOLD THE EXTENSION PIECE ONTO THE JACK, BUT THIS WAS NOT INCLUDED.
NHTSA complaint #755528 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ABS LIGHT STAYS ON, AND HORN/ CRUISE CONTROL DO NOT WORK. REAR A/C UNIT FOR THE PASSENGERS ONLY WORK ON HIGH SPEED. CONSUMER SPOKE WITH SERVICE TECHNICIAN OVER THE PHONE, AND TECHNICIAN INDICATED IT COULD POSSIBLY BE THE CLOCK SPRING.
NHTSA complaint #898541 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
HORN FAILS TO WORK ALONG WITH AN AIR BAG WARNING LIGHT THAT DOESN'T TURN OFF; TRANSMISSION OF THE CAR HAD TO REPLACED IN LESS THAN FOUR YEARS; ELECTRICAL SYSTEMS IN THE CAR ACTS RATHER SPORADIC, RADIO TURNS OFF AND ON BY IT SELF; AIR CONDITIONING NO LONGER WORKS/ HOSE FAILED RADIATOR , AND WATER PUMP HAD TO BE REPLACED
NHTSA complaint #752419 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
HORN FAILS TO WORK ALONG WITH AN AIR BAG WARNING LIGHT THAT DOESN'T TURN OFF; TRANSMISSION OF THE CAR HAD TO REPLACED IN LESS THAN FOUR YEARS; ELECTRICAL SYSTEMS IN THE CAR ACTS RATHER SPORADIC, RADIO TURNS OFF AND ON BY IT SELF; AIR CONDITIONING NO LONGER WORKS/ HOSE FAILED RADIATOR , AND WATER PUMP HAD TO BE REPLACED
NHTSA complaint #752419 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE TRAVELING OVER A PUDDLE OF WATER CONSUMER LOST POWER STEERING, DEALER HAS BEEN NOTIFIED. *AK THE LOSS OF STEERING OCCURED TWICE AND THE DEALER INDICATED THE STEERING PROBLEM WAS DUE TO THE A/C BELT FAILURE AND FAILURE TO INSTALL SPECIAL BRACKET BY THE MANUFACTURER.
NHTSA complaint #896568 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ORIGINAL AIR CONDITIONING UNIT ALMOST CAUGHT ON FIRE. (ONLY USED DURING THE SUMMER MONTHS) NEW UNIT REPLACEMENT WILL COST APPROX. $750.00.
NHTSA complaint #744790 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AIRBAG LIGHT CAME ON, DEALER REPLACED CLOCK SPRING ASSEMBLY. *AK RADIO WAS CUTTING OUT WHEN GOING AROUND CORNERS AND TAPE PLAYER WOULD NOT WORK, DEALER REPLACED RADIO. *SLC
NHTSA complaint #883617 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
PREVIOUS LEAK OF FREON AT EXPANSION VALVE/COMPRESSOR THAT WAS REPAIRED 9/24/199.
NHTSA complaint #742010 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AUTOMATIC TRANSMISSION OCCASIONALLY WOULD NOT SHIFT INTO OVERDRIVE. OFTEN OCCURRED AFTER DECELERATION FROM HIGHWAY SPEEDS. ONLY WAY TO KNOW WAS TO OBSERVE ENGINE RPM. SOMETIMES COULD RESET BY PULLING OFF TO SIDE OF ROAD AND TURNING ENGINE OFF FOR A FEW MINUTES, THEN RE-START. FIRST REMANUFACTURED TRANSMISSION ALSO HAD PROBLEMS. SECOND HAS BEEN OKAY. WIPERS ON INTERMITTENT SETTINGS WOULD WIPE SEVERAL TIMES IN A ROW, THEN NOT WIPE FOR AN EXTENDED PERIOD. CREATED VISIBILITY PROBLEMS. FIRST REPAIR REPLACED MULTIFUNCTION SWITCH. THIS DIDN'T SOLVE PROBLEM. SECOND REPAIR REPLACED WIPER MOTOR. NOTICED THAT THE HEATER WAS NOT WORKING. SHOP DETERMINED THE EVAPORATOR WAS NOT WORKING CORRECTLY DUE TO LEAKS. ONLY WAY TO REPLACE EVAPORATOR IS TO REMOVE INSTRUMENT PANEL; VERY EXPENSIVE AND TIME CONSUMING.
NHTSA complaint #739853 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TRANSMISSION FAILED,A/C FAILED, WIPERS WOULDN'T SHUT OFF, SPORADIC ELECTRICAL FAILURES
NHTSA complaint #734113 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NO SUMMARY
NHTSA complaint #733843 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C FAILED. YH
NHTSA complaint #782061 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHILE DRIVING IN RAIN AIR CONDITIONING WENT OUT, AND ALL THE LIGHTS ON THE DASHBOARD WENT OUT, WINDOWS FOGGED UP, AFFECTING DRIVER'S VISIBILITY. ALSO, BELT TENSIONER DID NOT WORK.*AK THE BELT TENSIONER BROKE FOR THE SECOND TIME CAUSING LIGHTS, POWER STEERING AND THE ENGINE TO FAIL.
NHTSA complaint #864407 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
AIR CONDITIONING DOES NOT LET OUT COOL AIR. ALSO, TRANSMISSION WILL NOT GO INTO 3RD GEAR. TOOK VEHICLE TO DEALER ,AND HAD TO HAVE TRANSMISSION REPLACED. *AK AIR CONDITIONER EVAPORATOR AND COMPRESSOR FAILED.
NHTSA complaint #861872 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN MAKING A TURN WITH AIR CONDITIONING ON VEHICLE WILL SHUT COMPLETELY DOWN, CAUSING A LOSS OF POWER. THE DEALER HAS BEEN CONTACTED.*AK CONDENSATION FROM THE A/C WAS FALLING ON THE ELCTRICAL COMPONENT CAUSING THE VEHICLE TO DIE THIS OCCURS BECAUSE OF THE FLAW IN DESIGN. SLIDING DOOR STICKS. WINDSHIELD WIPERS FAILED. HAZARD DEVICE FAILED. HORN MALFUNCTIONS. AIR BAGS FAILED.
NHTSA complaint #860873 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C SYSTEM FAILED. YH
NHTSA complaint #551392 — an unverified report by a vehicle owner.
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WINDSHIELD WIPER BLADES TURNED ON BY THEMSELVES, AND DOOR WOULD NOT LATCH AT TIMES. ALSO, TRANSMISSION/ FUE LINES/GAS TANK, AND AIR CONDITIONER WENT OUT AND WERE REPLACED. AFTET WARRANTY EXPIRED, THERMOSTAT OVERHEATED, CAUSING A FIRE. OWNER SAID VEHICLE HAS BEEN A CONSTANT PROBLEM SINCE PURCHASING IT.
NHTSA complaint #858155 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AUDIO SYSTEM FAILED. YH
NHTSA complaint #549643 — an unverified report by a vehicle owner.
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THIS VEHICLE HAD ALSO HAD AT LEAST 3 SIGNIFICANT RECALLS ON IT... IT IS A PIECE OF JUNK. NO SAFETY DEFECT(S) MENTINE DIN SUMMARY.
NHTSA complaint #716915 — an unverified report by a vehicle owner.
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
AUDIO SYSTEM FAILED. YH
NHTSA complaint #549643 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE JACK EXTENSION THAT CAME WITH AN ACCESSORY (MOLDED RUNNING BOARD) IS NOT ADEQUATE FOR VEHICLE, WHEN IN USE THE EXTENSION TILTS OUT OF PLACE MAKING THE JACK VERY UNSTABLE. MJS
NHTSA complaint #549237 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE JACK EXTENSION THAT CAME WITH AN ACCESSORY (MOLDED RUNNING BOARD) IS NOT ADEQUATE FOR VEHICLE, WHEN IN USE THE EXTENSION TILTS OUT OF PLACE MAKING THE JACK VERY UNSTABLE. MJS
NHTSA complaint #549237 — an unverified report by a vehicle owner.
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE JACK EXTENSION THAT CAME WITH AN ACCESSORY (MOLDED RUNNING BOARD) IS NOT ADEQUATE FOR VEHICLE, WHEN IN USE THE EXTENSION TILTS OUT OF PLACE MAKING THE JACK VERY UNSTABLE. MJS
NHTSA complaint #549237 — an unverified report by a vehicle owner.