127 of the 1,411 complaints about the 1996 Chrysler Town AND Country are about the airbag system — 9% of everything reported for this model year. Half of the failures with a mileage on record happened before 88,000 miles.
127
Complaints
15
Crashes
0
Fires
8
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
THE VEHICLE WAS TRAVELING WESTBOUND WHEN IT HIT THE LEFT LANE GUARDRAIL AT 65 MPH, THEN SPUN TO THE RIGHT SHOULDER LANE AND HIT THE OTHER GUARDRAIL HEAD ON. IT THEN CAME TO A HALT UPON SPINNING 180 DEGREES FACING THE SOUTH PART OF THE HIGHWAY.
NHTSA complaint #10199708 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
THE CLOCKSPRING HAS FAILED IN MY 1996 CHRYSLER TOWN & COUNTRY RENDERING THE AIR BAG USELESS, THE HORN USELESS AND THE CRUISE CONTROL USELESS. I AM SCARED TO USE THIS VEHICLE TO TRANSPORT MY FAMILY.
NHTSA complaint #10154149 — an unverified report by a vehicle owner.
AIR BAGS
MY SPECIFIC ON THE PROBLEM IS WITH OUR 1996 CHRYSLER TOWN & COUNTRY MINIVAN AND SPECIFICALLY AIRBAG LIGHT ON, HORN/CRUISE NOT WORKING. IN SEARCHING THE INTERNET, I SEE THAT THIS IS INDICATIVE OF THE CLOCKSPRING BEING FAULTY. WHILE I FIND THE CHRYSLER HAS A PROGRAM IN PLACE TO REPAIR MINIVANS WITH THIS PROBLEM, THE INFORMATION LEADS ME TO UNDERSTAND THAT THIS IS ONLY FOR CARS WITH LESS THAN 70,000 MILE ON THEM - AS OUR VEHICLE IS NOW 9 YEARS OLD, IT IS UNREASONABLE TO EXPECT THE ODOMETER BE AT UNDER 70,000 MILES. I FEEL THAT THIS IS UNREASONABLE, IN THAT THE DEFECT RENDERS THE AIRBAG USELESS. I WILL BE CONTACTING THE LOCAL DEALER, HOWEVER, IF THIS 70,000 MILES RESTRICTION IS IN PLACE, AND PURSE REMEDY OF THE SITUATION. IF THE NHTSA HAS KNOWLEDGE OF THIS RESTRICTION, I WOULD ASK THAT THE NHTSA DIRECT CHRYSLER TO COVER ANY VEHICLE HAVING THIS DEFECT, REGARDLESS OF MILEAGE.
NHTSA complaint #10137537 — an unverified report by a vehicle owner.
AIR BAGS
THE AIR BAG LIGHT STARTED COMING ON INTERMITTENTLY. CURRENTLY, THE AIR BAG LIGHT STAYS ON ALL THE TIME. CONSUMER DOES NOT HAVE AIR BAGS, AND THE DEALER WANTS $200.00 TO MAKE THE REPAIRS.*AK DEALER REPAIR AIRBAGS AT NO COST TO CONSUMER. CONSUMER ADDED DASH LIGHTS ARE NOT WORKING PROPERLY.
NHTSA complaint #10110942 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
CLOCKSPRING REPLACEMENT. *MR AFTER THE CONSUMER PAID FOR THE REPAIRS, HE RECEIVED A RECALL LETTER IN THE MAIL REGARDING THE CLOCK SPRING AND IS NOW REQUESTING REIMBURSEMENT. THE RADIO WAS INOPERATIVE.
NHTSA complaint #10022281 — an unverified report by a vehicle owner.
AIR BAGS:SIDE/WINDOW
CONSUMER'S VEHICLE WAS INVOLVED IN A FRONT END COLLISION IN WHICH IT WAS IMPACTED BY ANOTHER VEHICLE AT 55 MPH. FRONT PASSENGER'S SIDE AIR BAG DEPLOYED WITH SO MUCH FORCE AND SPEED THAT IT CAUSED SEVERE BRUISING TO THE PASSENGER'S UPPER BODY. THE PASSENGER WAS UNABLE TO LAY FLAT, AND WAS TAKING PAIN KILLERS TO EASE THE PAIN.
NHTSA complaint #10099746 — an unverified report by a vehicle owner.
AIR BAGS:ON-OFF SWITCH ASSEMBLY
NAR 02/28/2003 AIR BAG LIGHT CAME ON AND LOST CRUISE CONTROL FUNCTIONS.
NHTSA complaint #10009932 — an unverified report by a vehicle owner.
AIR BAGS
WHILE DRIVING THE TRANSMISSION FAILED AND THE VEHICLE WAS UNABLE TO SHIFT GEARS. TRANSMISSION WAS REPLACED TWICE, HOWEVER THE PROBLEM RECURRED. *AK THE HORN AIRBAG AND CRUISE CONTROL HAVE BEEN REPLACED. THE VEHICLE HAD BRAKE PROBLEMS. THE DEALER DETERMINED THAT THE FRONT BRAKES WERE AT 45% BUT THE REAR BRAKES WERE AT 70%. THE DEALER CLEANED AND ADJUSTED THE BRAKES. THE A/C FAILED, THE DEALER REPLACED THE FAN MODULE. THE POWER DOOR LOCKS FAILED. THE CD PLAYER DOESN'T WORK. THE LOW BEAM HEAD LIGHTS DO NOT PROVIDE ENOUGH LIGHT THEREFORE THE CONSUMER HAS TO LEAVE THE HIGH BEAMS ON TO SEE. THIS PROBLEM HAS BEEN CHECKED THREE TIMES BUT THE DEALER SAID THEY SEEM CORRECT. THE PASSENGER SEAT BROKE. THE STARTER FAILED AND AS A RESULT THE VEHICLE WOULD NOT START. THE STEERING PUMP FAILED AND AS A RESULT THE STEERING WHEEL BECAME TIGHT WHEN MAKING TURNS. THE REAR HEATER LINES WERE LEAKING. THE WATER PUMP LEAKED.
NHTSA complaint #10079478 — an unverified report by a vehicle owner.
AIR BAGS
AIR BAG WARNING LIGHT, NO HORN, NO CRUISE CONTROL. POSSIBLE CAUSE CLOCK SPRING HARNESS.
NHTSA complaint #10056872 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
MY 1996 CHRYSLER TOWN & COUNTRY MINIVAN HAS A FAULTY CLOCKSPRING ASSEMBLY. MY AIRBAG WARNING LIGHT LAMP IS ON AND MY CRUISE CONTROL AND HORN DO NOT WORK. IN REGARDS TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION INVESTIGATION OF THIS PROBLEM, WILL CHRYSLER BE OBLIGATED TO RECALL AND FIX THESE DEFECT BEFORE ACCIDENTS AND POSSIBLE FATALITIES OCCUR?
NHTSA complaint #10056586 — an unverified report by a vehicle owner.
AIR BAGS
1996 CHRYSLER TOWN AND COUNTRY MINIVAN AIRBAG LIGHT COMES ON AND STAYS ON. HORN DOES NOT WORK. CRUISE CONTROL DOES NOT WORK. ARTICLE IN NEWSPAPER INDICATED THAT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IS INVESTIGATING MODEL YEARS 1998 AND 1998, BUT I AM EXPERIENCING THIS PROBLEM WITH 1996 MODEL.
NHTSA complaint #10056473 — an unverified report by a vehicle owner.
AIR BAGS
AFTER STARTING THE VEHICLE AIR BAG LIGHT ILLUMINATED AND STAYED ON THE REMAINDER OF THE TIME THAT VEHICLE WAS BEING OPERATED. DEALERSHIP NOTIFIED, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK
NHTSA complaint #10050535 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
WHILE VEHICLE WAS PARKED DUAL AIRBAGS DEPLOYED INADVERTENTLY.
NHTSA complaint #10049847 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
CONSUMER REQUESTING REIMBURSEMENT FOR CLOCK SPRING PURCHASED FOR VEHICLE BEFORE RECALL WAS RELEASED. *MR *SCC
NHTSA complaint #10032450 — an unverified report by a vehicle owner.
AIR BAGS
THE SPRING IN MY STEERING WHEEL HAS BROKEN, AIRBAGS ARE INOPERATIVE, HORN IS INOPERATIVE, NOT TO MENTION THE OTHER THINGS THAT WON'T WORK BECAUSE OF IT. I UNDERSTAND THERE WAS A RECALL ON IT...UP TO 70,000 MILES, I NEVER RECEIVED ANYTHING ABOUT THIS, I WAS ONLY TOLD THAT IT WOULD COST 250 DOLLARS TO GET IT FIXED BY CHRYSLER. *NLM
NHTSA complaint #10018513 — an unverified report by a vehicle owner.
AIR BAGS
I HAVE A 1996 CHRYSLER TOWN AND COUNTRY MINIVAN AND FOR OVER A MONTH THE AIR BAG LIGHT BEGAN TO STAY ON. I DIDN'T WORRY ABOUT IT AS I BELIEVED THAT IT WAS LIKELY THAT MY AIR BAG STILL WORKED, BUT I WAS CERTAINLY WRONG ABOUT THAT. MY CRUISE CONTROL WAS AND STILL IS OPERATING ERRATICALLY. YESTERDAY I DISCOVERED THAT THE HORN DID NOT WORK. I ALSO WAS TOLD THAT ALL THREE PROBLEMS WERE LIKELY CAUSED BY A BROKEN OR DAMAGED CLOCK SPRING. I BELIEVE THAT CHRYSLER SHOULD DEFINITELY B E REQUIRED TO ISSUE A RECALL REGARDING THESE SERIOUS SAFETY DEFECTS (THE AIR BAG AND THE HORN ARE SAFETY EQUIPMENT) AND REPAIR IT COMPLETELY FOR THE OWNERS AT NO CHARGE. *NLM **DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*763081
NHTSA complaint #10006964 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
THE "CLOCK SPRING" SHOULD BE COVERED, BUT MANUFACTURER SAYS THEY WON'T WARRANTY IT. INSPITE OF SERVICE CONTRACT. ****AK DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****755758.
NHTSA complaint #10006480 — an unverified report by a vehicle owner.
AIR BAGS
THE VEHICLES CLOCK SPRING FAILED. *DT *NLM
NHTSA complaint #10008863 — an unverified report by a vehicle owner.
AIR BAGS
I RECIEVED A RECALL ON MY CHRYSLER TOWN & COUNTRY FOR REPLACEMENT OF THE CLOCKSPRING AND THE DEALER WOULD NOT DO IT. THEY HAVE MY RECALL CARD AND WON'T GIVE IT BACK
NHTSA complaint #10005677 — an unverified report by a vehicle owner.
AIR BAGS
CONSUMER IS HAVING PROBLEMS WITH THE CLOCK SPRING.
NHTSA complaint #10004186 — an unverified report by a vehicle owner.
AIR BAGS
HEAD ON COLLISION WITH A QUARRY DUMP TRUCK AT AN UNCONTROLLED INTERSECTION. AIR BAGS DID NOT DEPLOY. VAN WAS TOTALED. DT
NHTSA complaint #770570 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH THE CLOCKSPRING ON HER VEHICLE. ALSO STATED THAT HAS CONTACT THE DEALER AND THE MANUFACTURE AND THEY HAVE STATED THAT THEY WONT COVER HER RECALL BECAUSE THE VEHICLE HAS MORE THAN 70.000 MILES SO SHE IS OUT OF LUCK. TS
NHTSA complaint #8023492 — an unverified report by a vehicle owner.
AIR BAGS
AIR BAG LIGHT STAYS ON, HORN AND CRUISE CONTROL INOPERABLE. DT
NHTSA complaint #769694 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
WHILE SITTING AT AN INTERSECTION ANOTHER VEHICLE REAR END INTO HIS VEHICLE . THE AIRBAGS DIDN'T DEPLOY AT ALL AND THE DEALERSHIP IS AWARE OF THE PROBLEM. TS
NHTSA complaint #8021721 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
CONSUMER STATES THAT AIRBAG LIGHT HAS ILLUMINATED. TOOK TO DEALER AND DEALER STATED CLOCK SPRING NEEDS REPLACING. CONSUMER FEELS AIRBAG MAY NOT DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
NHTSA complaint #8021630 — an unverified report by a vehicle owner.
AIR BAGS
CONSUMER STATES AIR BAG LIGHT CAME ON WITHOUT WARNING. DEALER ADVISED AIR BAG NEEDS TO BE REPAIRED.
NHTSA complaint #8020441 — an unverified report by a vehicle owner.
AIR BAGS
CLOCKSPRING FAILURE MAKING AIRBAG AND CRUISE CONTROL INOPERABLE.
NHTSA complaint #767100 — an unverified report by a vehicle owner.
AIR BAGS
BELT TENSION" AND "POWER STRING" FAILED, CAUSING HORN/ AIRBAG, AND CRUISE CONTROL TO FAIL.
NHTSA complaint #8018551 — an unverified report by a vehicle owner.
AIR BAGS
CLOCK SPRING ASSEMBLY WAS REPLACED ON 09/03/02. AIR BAG LIGHT STAYED ON AND CRUISE CONTROL DID NOT WORK PRIOR TO REPLACEMENT . COST $180.83. OTHER INCIDENTS OF THIS PROBLEM ARE WELL DOCUMENTED ON THE INTERNET. REPLACEMENT WORK PERFORMED BY LUCAS SMITH DODGE, 1600 PARKWAY WEST, FESTUS, MO 63028, (636)933-5000.
NHTSA complaint #766736 — an unverified report by a vehicle owner.
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A REAR END COLLISION AT 45 MPH OR LESS AND NEITHER AIR BAG DEPLOYED. DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED AT THIS TIME. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #8018282 — an unverified report by a vehicle owner.