FaultScore report
Owners have filed 134 complaints about the 1998 Dodge RAM 3500 with NHTSA between 1998 and 2018. The largest single group is the transmission & drivetrain. Across this model's run it ranks 12 of 20 worst.
FaultScore 48/100
Higher is worse. Measured against the other years of the Dodge RAM 3500.
How this is worked out134
Complaints
13
Crashes reported
17
Fires reported
8
Injuries reported
93,500 mi
Median mileage at failure
Half of reported failures happened before this
3%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
6 crashes, 0 fires · median 88,000 mi
Median failure at 236,500 miles
Median failure at 158,500 miles
Median failure at 75,000 miles
Median failure at 88,806 miles
Median failure at 101,000 miles
Median failure at 115,000 miles
Median failure at 88,000 miles
NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all complaints include one.
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.
TIRE VALVE
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
STEERING:LINKAGES:TIE ROD ASSEMBLY
AFFINIA IS RECALLING 5,700 AFTERMARKET CHASSIS TIE ROD ASSEMBLIES MANUFACTURED FROM MARCH 28, 2006 THROUGH MARCH 17, 2008, SOLD FOR USE ON MY 1998 AND 1999 DODGE RAM 2500 AND 3500 HEAVY DUTY TRUCKS. THE DUST SEAL SUPPLIED WITH THE CHASSIS TIE RODS WERE MANUFACTURED TO THE WRONG SPECIFICATION. AS A CONSEQUENCE, THE DUST SEAL MAY PREVENT THE BALL STUD OF THE CHASSIS TIE ROD FROM PROPERLY SEATING INTO THE TAPER OF THE VEHICLE STEERING KNUCKLE DURING AFTERMARKET INSTALLATION.
Risk: IF THIS CONDITION REMAINS UNDETECTED, THE BOLT CAN EVENTUALLY UNSEAT COMPLETELY, CAUSING THE AFFECTED WHEEL TO DISENGAGE FROM THE STEERING MECHANISM, POSSIBLY RESULTING IN A CRASH.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
UNKNOWN OR OTHER
DASHBOARD IS DISINTEGRATING AND HAS SHARP SHARDS THAT CUTS HANDS WHEN CLEANING IT.
NHTSA complaint #11011839 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS AND RUNNING LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING MELTED TO THE CONNECTOR AND THE INTERNAL SWITCH WAS MELTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10643925 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS AND RUNNING LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING MELTED TO THE CONNECTOR AND THE INTERNAL SWITCH WAS MELTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10643925 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON. THE HEADLIGHT SWITCH CONNECTOR AND SEVERAL WIRES WERE BURNT. BECAUSE IT IS OBVIOUS THAT THIS ISSUE WAS NOT RESOLVED FOR MY VEHICLE (I AM THE ORIGINAL OWNER), I BELIEVE THAT DODGE SHOULD PROVIDE SUPPORT FOR THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10438502 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON. THE HEADLIGHT SWITCH CONNECTOR AND SEVERAL WIRES WERE BURNT. BECAUSE IT IS OBVIOUS THAT THIS ISSUE WAS NOT RESOLVED FOR MY VEHICLE (I AM THE ORIGINAL OWNER), I BELIEVE THAT DODGE SHOULD PROVIDE SUPPORT FOR THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10438502 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT BEGAN TO NOTICE A BURNING PLASTIC SMELL FROM THE HEADLIGHT AREA WHEN THE HEADLIGHTS WERE TURNED ON FOR AN EXTENDED PERIOD OF TIME. THE FAILURE OCCURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED; THE FAILURE WAS REPAIRED BY THE CONTACT. THE CURRENT MILEAGE WAS APPROXIMATELY 220,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
NHTSA complaint #10323488 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
ELECTRICAL SYSTEM
AT LEAST THE THIRD TIME I HAVE REPLACE THE HEADLIGHT SWITCH, TWICE THE HARNESS BECAUSE IT MELTED TOGETHER. AND NOW TODAY HAVING TO REPLACE MARKER WIRE (GREEN WITH WHITE STRIPE) AND IT IS TO HOT TO TOUCH, THE WIRE HAS GONE STIFF AND HARD AND I AM AFRAID IT WILL CAUSE A FIRE THIS TIME.
NHTSA complaint #11155548 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DASHBOARD IS CRACKED AND DISINTEGRATING
NHTSA complaint #11045458 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DASHBOARD IS DISINTEGRATING AND HAS SHARP SHARDS THAT CUTS HANDS WHEN CLEANING IT.
NHTSA complaint #11011839 — an unverified report by a vehicle owner.
VISIBILITY/WIPER
DEFROSTER WON'T WORK DUE TO BROKEN DASH
NHTSA complaint #11011520 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
BROKEN DASH. I BOUGHT TRK NEW IN 98. IN 2000 I FOUND A CRACK IN MY DASH. I WENT TO MY LOCAL DEALER AND THE SERV. MNGR. ADVISED IT WAS A COSMETIC ISSUE THEREFORE NOT COVERED BY WARRANTY. I DID NOT REPLACE DASH AS IT WAS QUOTED AS OVER 750 TO R/R. OVER YEARS IT HAS GOTTEN WORSE. FOR LAST COUPLE OF YEARS SMALL PIECES OF THE DASH WOULD BLOW OUT OF THE A/C VENTS STRIKING ME IN THE FACE WHILE DRIVING. VERY DANGEROUS ISSUE.
NHTSA complaint #11010286 — an unverified report by a vehicle owner.
STEERING
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. WHILE DRIVING 5 MPH, THE VEHICLE PULLED TO THE RIGHT INDEPENDENTLY. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER SIDE WHEEL DETACHED. THE ANTI-BRAKE AND BRAKE SYSTEM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING FAILED DUE TO THE TIE RODS AND THE WHEEL HUB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE TIE RODS WERE NOT REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08E027000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 173,000.
NHTSA complaint #10850744 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. WHILE DRIVING 5 MPH, THE VEHICLE PULLED TO THE RIGHT INDEPENDENTLY. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER SIDE WHEEL DETACHED. THE ANTI-BRAKE AND BRAKE SYSTEM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING FAILED DUE TO THE TIE RODS AND THE WHEEL HUB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE TIE RODS WERE NOT REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08E027000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 173,000.
NHTSA complaint #10850744 — an unverified report by a vehicle owner.
SERVICE BRAKES
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. WHILE DRIVING 5 MPH, THE VEHICLE PULLED TO THE RIGHT INDEPENDENTLY. WHILE MAKING A LEFT TURN, THE FRONT PASSENGER SIDE WHEEL DETACHED. THE ANTI-BRAKE AND BRAKE SYSTEM WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WHEEL BEARING FAILED DUE TO THE TIE RODS AND THE WHEEL HUB NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE TIE RODS WERE NOT REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 08E027000 (STEERING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 173,000.
NHTSA complaint #10850744 — an unverified report by a vehicle owner.
POWER TRAIN
TAKATA RECALL SITTING IN PARK AND THE TRANSMISSION BUCKED TRIED TO GO FORWARD EVEN AGAINST THE BRAKES
NHTSA complaint #10839514 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TAKATA RECALL SITTING IN PARK AND THE TRANSMISSION BUCKED TRIED TO GO FORWARD EVEN AGAINST THE BRAKES
NHTSA complaint #10839514 — an unverified report by a vehicle owner.
SERVICE BRAKES
TAKATA RECALL SITTING IN PARK AND THE TRANSMISSION BUCKED TRIED TO GO FORWARD EVEN AGAINST THE BRAKES
NHTSA complaint #10839514 — an unverified report by a vehicle owner.
STEERING
DRIVING ON A HIGHWAY TRAVELING AT 75 MPH, THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND IT WAS VERY DIFFICULT TO KEEP A GRIP ON THE STEERING WHEEL OR SWITCH TO THE BRAKE PEDAL. I WAS THRUST AROUND IN MY SEAT AND ITEMS FROM UNDER THE BACK SEAT WERE THROWN FORWARD INTO THE DASH OF THE VEHICLE AS WELL. VEHICLES AROUND ME ALSO NOTICED AND SLOWED DOWN AND STEERED CLEAR OF MY VEHICLE. I WAS ABLE TO SLOW TO A STOP AT THE CURB AND IT STOPPED. THAT WAS THE FIRST INCIDENT. I DID LOOK OVER THE FRONT END AND FELT THE TIE-RODS, ECT TO TEST AND EVERYTHING IS TIGHT AS IT SHOULD BE AND NOTHING VISIBLE TO CAUSE THIS PROBLEM. IT HAPPENED AGAIN A WEEK LATER TRAVELING AT 65 MPH. IT HAS OCCURRED OCCASIONALLY SINCE THOSE INCIDENTS IN JUNE AND THE SPEED SEEMS TO BE LESS EACH TIME. I HAVE AVOIDED DRIVING IT FOR FEAR I WILL WRECK AND KILL MYSELF OR SOMEONE ELSE. I HAVE RESEARCHED AND FOUND IT IS THE "DEATH WOBBLE" THAT CHRYSLER HAS BEEN INVESTIGATED FOR AND DID A RECALL ON. BUT, THE RECALL DOES NOT COVER ALL SECOND GENERATION DODGE PICKUPS, SUCH AS MINE. THIS MUST BE NOTICED AND THE RECALL MUST COVER ALL TRUCKS IN THE SECOND GENERATION CLASS AS WELL. I WILL SUE IF I WRECK THIS TRUCK DURING A DEATH WOBBLE.
NHTSA complaint #10664549 — an unverified report by a vehicle owner.
SUSPENSION
DRIVING ON A HIGHWAY TRAVELING AT 75 MPH, THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND IT WAS VERY DIFFICULT TO KEEP A GRIP ON THE STEERING WHEEL OR SWITCH TO THE BRAKE PEDAL. I WAS THRUST AROUND IN MY SEAT AND ITEMS FROM UNDER THE BACK SEAT WERE THROWN FORWARD INTO THE DASH OF THE VEHICLE AS WELL. VEHICLES AROUND ME ALSO NOTICED AND SLOWED DOWN AND STEERED CLEAR OF MY VEHICLE. I WAS ABLE TO SLOW TO A STOP AT THE CURB AND IT STOPPED. THAT WAS THE FIRST INCIDENT. I DID LOOK OVER THE FRONT END AND FELT THE TIE-RODS, ECT TO TEST AND EVERYTHING IS TIGHT AS IT SHOULD BE AND NOTHING VISIBLE TO CAUSE THIS PROBLEM. IT HAPPENED AGAIN A WEEK LATER TRAVELING AT 65 MPH. IT HAS OCCURRED OCCASIONALLY SINCE THOSE INCIDENTS IN JUNE AND THE SPEED SEEMS TO BE LESS EACH TIME. I HAVE AVOIDED DRIVING IT FOR FEAR I WILL WRECK AND KILL MYSELF OR SOMEONE ELSE. I HAVE RESEARCHED AND FOUND IT IS THE "DEATH WOBBLE" THAT CHRYSLER HAS BEEN INVESTIGATED FOR AND DID A RECALL ON. BUT, THE RECALL DOES NOT COVER ALL SECOND GENERATION DODGE PICKUPS, SUCH AS MINE. THIS MUST BE NOTICED AND THE RECALL MUST COVER ALL TRUCKS IN THE SECOND GENERATION CLASS AS WELL. I WILL SUE IF I WRECK THIS TRUCK DURING A DEATH WOBBLE.
NHTSA complaint #10664549 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS AND RUNNING LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING MELTED TO THE CONNECTOR AND THE INTERNAL SWITCH WAS MELTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10643925 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT STATED THAT THE HEADLIGHTS AND RUNNING LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING MELTED TO THE CONNECTOR AND THE INTERNAL SWITCH WAS MELTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #10643925 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SUDDENLY STALLED. THE DRIVER STOPPED AND MERGED THE VEHICLE ON THE SHOULDER OF THE ROAD. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THE FUEL PUMP WOULD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE FUEL PUMP WAS REPLACED THREE DIFFERENT TIMES. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #10487297 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING
THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON. THE HEADLIGHT SWITCH CONNECTOR AND SEVERAL WIRES WERE BURNT. BECAUSE IT IS OBVIOUS THAT THIS ISSUE WAS NOT RESOLVED FOR MY VEHICLE (I AM THE ORIGINAL OWNER), I BELIEVE THAT DODGE SHOULD PROVIDE SUPPORT FOR THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10438502 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
THIS INCIDENT INVOLVED FAILURE OF THE HEADLIGHT SWITCH AS DESCRIBED IN SAFETY RECALL #819 FOR 1995-1997 MODEL VEHICLES, RESULTING IN SMOKE AND MELTING OF CONNECTOR AND WIRES. INACTION BY DODGE AND A COPY OF THE COMPLAINT FOLLOWS: THANK YOU FOR CONTACTING THE RAM CUSTOMER ASSISTANCE CENTER IN REGARDS TO YOUR 1998 RAM 3500. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. ALTHOUGH A MORE FAVORABLE REPLY COULD NOT BE PROVIDED, SHARING YOUR CONCERN WITH US IS APPRECIATED. THANKS AGAIN FOR YOUR EMAIL. [XXX] CUSTOMER SERVICE REPRESENTATIVE RAM CUSTOMER ASSISTANCE CENTER FOR ANY FUTURE COMMUNICATIONS RELATED TO THIS EMAIL, PLEASE REFER TO THE FOLLOWING INFORMATION: REFERENCE NUMBER: [XXX] EMAIL CASE NUMBER:[XXX] REPLY LINK: HTTP://WWW.CHRYSLER.COM/WCCS/BRAND_FORMS/US/REPLY.JSP?TRK_ID=KMM7555581V19546L0KM& ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - DODGE BRAND SITE BRIEF DESCRIPTION: RECALL #819 HEADLIGHT SWITCH FAILURE COMMENTS: ALTHOUGH MY DEALER REP SAID THAT RECALL #819 DID NOT APPLY TO MY VEHICLE, I EXPERIENCED AN IDENTICAL FAILURE ON NOVEMBER 23, 2011 AFTER DRIVING THE VEHICLE FOR 16 HOURS WITH THE HEADLIGHTS ON. THE HEADLIGHT SWITCH CONNECTOR AND SEVERAL WIRES WERE BURNT. BECAUSE IT IS OBVIOUS THAT THIS ISSUE WAS NOT RESOLVED FOR MY VEHICLE (I AM THE ORIGINAL OWNER), I BELIEVE THAT DODGE SHOULD PROVIDE SUPPORT FOR THE REPAIR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10438502 — an unverified report by a vehicle owner.
AIR BAGS
TL*THE CONTACT OWNS A 1998 DODGE RAM 3500. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH, A CHIME SOUNDED INSIDE THE VEHICLE AND THE AIR BAG WARNING INDICATOR BEGAN TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE FAILURE WAS RELATED TO THE CLOCKSPRING. THE PART WAS ORDERED AND THE VEHICLE WOULD BE REPAIRED WHEN THE PART BECAME AVAILABLE. THE FAILURE MILEAGE WAS 92,000.
NHTSA complaint #10365077 — an unverified report by a vehicle owner.
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 1998 DODGE RAM 3500. THE CONTACT BEGAN TO NOTICE A BURNING PLASTIC SMELL FROM THE HEADLIGHT AREA WHEN THE HEADLIGHTS WERE TURNED ON FOR AN EXTENDED PERIOD OF TIME. THE FAILURE OCCURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED; THE FAILURE WAS REPAIRED BY THE CONTACT. THE CURRENT MILEAGE WAS APPROXIMATELY 220,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
NHTSA complaint #10323488 — an unverified report by a vehicle owner.
TRAILER HITCHES
I WAS LOADING MY TRACTOR ON MY TRAILER, WHEN I NOTICED THE RECEIVER HITCH TEARING AWAY FROM MY TRUCK FAME. I CALLED DODGE AND THEY WOULD NOT FIX IT UNDER RECALL #872.
NHTSA complaint #10261600 — an unverified report by a vehicle owner.
STRUCTURE
EVENTS ARE THAT THE DASHBOARD BEGAN TO CRACK, CRUMBLING SMALL PIECES INTO THE ELECTRICAL WIRING, AIR BAG VICINITY, AND EVEN INTO THE FLOORBOARD. EVENTUALLY, HUGE CHUNKS OF PLASTIC HAS FALLEN INTO THE CAVITIES, IMPEDING BRAKING, AND CAUSING CONCERN OF FIRE UNDER THE DASHBOARD AREA. CARE MUST BE TAKEN NOT TO TOUCH THE DASHBOARD OR YOUR HAND WILL GO THROUGH WHAT REMAINS OF IT.
NHTSA complaint #10260257 — an unverified report by a vehicle owner.
SERVICE BRAKES, HYDRAULIC
THE SERVICE BRAKES FAIL COMPLETELY OFTEN. I BELIEVE THAT IT'S IN THE ANTILOCK SYSTEM HOWEVER WHEN I TAKE IT FOR EVALUATION & REPAIR THE PROBLEM CANNOT BE DUPLICATED. THIS HAS CAUSED NUMEROUS NEAR COLLISIONS AND I HAVEN'T FOUND A WAY TO REPAIR IT YET. THE DEALER SAYS THEY CANNOT REPLACE SUSPECTED PARTS ISSUES WITHOUT A RECALL BEING ISSUED. THE 1ST FAILURE OCCURRED AT ABOUT 19,000 MILES AND HAS HAPPENED APPROXIMATELY 14 TIMES BETWEEN THEN AND 102,000 MILES NOW.
NHTSA complaint #10258611 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1998 DODGE 3500. THE CONTACT STATED THAT THE VEHICLE WOULD SURGE BETWEEN 4,000 AND 5,000 RPMS WHILE DRIVING LESS THAN 50 MPH. THE DEALER ADJUSTED THE COMPUTER MODULE. ON A SEPARATE OCCASION, THE VEHICLE RAPIDLY SURGED AND BEHAVED AS IF IT WERE GOING TO STALL. THE CONTACT FOUND A RECALL LETTER AND THE MANUFACTURER STATED THAT THERE WERE NO OPEN RECALLS FOR HIS VIN. NHTSA CAMPAIGN ID NUMBER 98V209000 (ENGINE AND ENGINE COOLING:ENGINE:DIESEL) WAS REFERENCED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 105,000.
NHTSA complaint #10255859 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
DASHBOARD CRACKED AND CAVED IN WHEN I HIT A BUMP WHILE DRIVING APPROX 68 MPH ON THE FREEWAY (I- 15 NORTHBOUND THROUGH LAS VEGAS). PLASTIC FALLING INTO THE DASHBOARD AREA DISCONNECTED SEVERAL WIRES CAUSING THE HEADLIGHTS TO GO OUT AS WELL AS SEVERAL OTHER ELECTRICAL ACCESSORIES. FREEWAY WAS WELL LIT ENOUGH FOR ME TO STOP SAFELY AND CALL FOR ASSISTANCE.
NHTSA complaint #10253001 — an unverified report by a vehicle owner.