FaultScore
See all results →
All makes Worst years, ranked Problems by part Analysis Problems by model year Recalls in Canada Recall lookup Compare two cars How we grade

FaultScore report

2002 Dodge RAM 3500 problems

Owners have filed 59 complaints about the 2002 Dodge RAM 3500 with NHTSA between 2002 and 2023. The largest single group is the body & structure. Across this model's run it ranks 19 of 20 worst.

Read the complaints What breaks Worst years for the Dodge RAM 3500 All 2002 cars
B

FaultScore 38/100

Higher is worse. Measured against the other years of the Dodge RAM 3500.

How this is worked out

The numbers

59

Complaints

4

Crashes reported

0

Fires reported

3

Injuries reported

48,500 mi

Median mileage at failure

Half of reported failures happened before this

35%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 15 vs 50 Severity 61 vs 50 Early failure 59 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 15
Against the median year of the Dodge RAM 3500. 50 means typical for this model; 100 means roughly double.
Severity — 61
11.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 59
35% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2002 compares with every other Dodge RAM 3500

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2002 Dodge RAM 3500

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Fuel & Propulsion 9 15.3%

Median failure at 62,635 miles

Body & Structure 9 15.3%

Median failure at 90,000 miles

Steering 8 13.6%

2 crashes, 0 fires · median 89,250 mi

Suspension 5 8.5%

Median failure at 45,000 miles

Airbags 5 8.5%

1 crashes, 0 fires · median 17,000 mi

Transmission & Drivetrain 5 8.5%

1 crashes, 0 fires · median 71,119 mi

Brakes 4 6.8%

Median failure at 37,072 miles

Other & Unspecified 3 5.1%

Median failure at 55,000 miles

Engine & Cooling 3 5.1%

Median failure at 79,500 miles

Tires 2 3.4%

Median failure at 81,000 miles

Electrical System 2 3.4%

Median failure at 8,250 miles

Equipment & Accessories 1 1.7%

Median failure at 165,000 miles

Doors, Latches & Locks 1 1.7%

Median failure at 81,000 miles

Seat Belts 1 1.7%

Median failure at 14,000 miles

Acceleration & Cruise Control 1 1.7%

Median failure at 160,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

1,000 – 9,999 miles 2 4.7%
10,000 – 24,999 miles 10 23.3%
25,000 – 49,999 miles 10 23.3%
50,000 – 74,999 miles 4 9.3%
75,000 – 99,999 miles 4 9.3%
100,000 – 149,999 miles 8 18.6%
150,000+ miles 5 11.6%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Feb 2002 peak 4 Feb 2023

Recalls on the 2002 Dodge RAM 3500

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

07E104000

VISIBILITY:GLASS, SIDE/REAR

CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."

Risk: IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 17,000 miles Elkridge, MD Crash 2 injured

POWER TRAIN

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE TRAVELING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO RESPOND AND WOULD NOT TURN. AS A RESULT, THE CONTACT CRASHED INTO A ROCK CAUSING THE VEHICLE TO FLIP ONTO THE PASSENGER SIDE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE DRIVER SUSTAINED HEAD AND BACK INJURIES AND LACERATIONS TO THE ARMS. THE FRONT PASSENGER SUSTAINED HEAD INJURIES, CUTS, AND ABRASIONS TO THE ARM FROM THE GLASS. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AUTHORIZED BY THE INSURANCE COMPANY, WHICH INDICATED THAT THE DRIVER SIDE TIE ROD, THE STEERING MECHANISM, AND THE DRIVE TRAIN FRACTURED ON THE DRIVER SIDE. THE CONTACT MENTIONED THAT THE DEFECTIVE PARTS WERE REPAIRED SIX YEARS BEFORE THE VEHICLE WAS INCLUDED IN AN UNKNOWN MANUFACTURER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 10/8/15 *LN UPDATED 10/15/15*BF UPDATED 10/18/2017

NHTSA complaint #10723028 — an unverified report by a vehicle owner.

at 17,000 miles Elkridge, MD Crash 2 injured

AIR BAGS

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE TRAVELING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO RESPOND AND WOULD NOT TURN. AS A RESULT, THE CONTACT CRASHED INTO A ROCK CAUSING THE VEHICLE TO FLIP ONTO THE PASSENGER SIDE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE DRIVER SUSTAINED HEAD AND BACK INJURIES AND LACERATIONS TO THE ARMS. THE FRONT PASSENGER SUSTAINED HEAD INJURIES, CUTS, AND ABRASIONS TO THE ARM FROM THE GLASS. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AUTHORIZED BY THE INSURANCE COMPANY, WHICH INDICATED THAT THE DRIVER SIDE TIE ROD, THE STEERING MECHANISM, AND THE DRIVE TRAIN FRACTURED ON THE DRIVER SIDE. THE CONTACT MENTIONED THAT THE DEFECTIVE PARTS WERE REPAIRED SIX YEARS BEFORE THE VEHICLE WAS INCLUDED IN AN UNKNOWN MANUFACTURER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 10/8/15 *LN UPDATED 10/15/15*BF UPDATED 10/18/2017

NHTSA complaint #10723028 — an unverified report by a vehicle owner.

at 17,000 miles Elkridge, MD Crash 2 injured

STEERING

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE TRAVELING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO RESPOND AND WOULD NOT TURN. AS A RESULT, THE CONTACT CRASHED INTO A ROCK CAUSING THE VEHICLE TO FLIP ONTO THE PASSENGER SIDE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE DRIVER SUSTAINED HEAD AND BACK INJURIES AND LACERATIONS TO THE ARMS. THE FRONT PASSENGER SUSTAINED HEAD INJURIES, CUTS, AND ABRASIONS TO THE ARM FROM THE GLASS. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AUTHORIZED BY THE INSURANCE COMPANY, WHICH INDICATED THAT THE DRIVER SIDE TIE ROD, THE STEERING MECHANISM, AND THE DRIVE TRAIN FRACTURED ON THE DRIVER SIDE. THE CONTACT MENTIONED THAT THE DEFECTIVE PARTS WERE REPAIRED SIX YEARS BEFORE THE VEHICLE WAS INCLUDED IN AN UNKNOWN MANUFACTURER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 10/8/15 *LN UPDATED 10/15/15*BF UPDATED 10/18/2017

NHTSA complaint #10723028 — an unverified report by a vehicle owner.

at 43,566 miles Helena, MT Crash

STEERING:LINKAGES:TIE ROD ASSEMBLY

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE CONTACT CRASHED INTO A MEDIAN DIVIDER, SLID AND THEN CRASHED INTO ANOTHER MEDIAN DIVIDER BEFORE FINALLY LANDING IN A DITCH. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE MECHANIC WHERE IT WAS DISCOVERED THAT THE TIE ROD FAILED AND CAUSED THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 43,566.

NHTSA complaint #10482002 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Lenoir City, TN

FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY

Installed transfer fuel tank in back of my pickup truck, two weeks ago after putting 45 gals of fuel in tank, next morning tank was empty. Removed tank and found the bottom of tank has many holes from defective aluminum plate which entire tank is made from. Contacted manufacture ( RDS Manufacturing, 300 Industrial Park Drive, Perry, FL ). Was informed that water in contact with bottom probably caused the problem, my thought is when the sheet of aluminum was made there was contamination in the process therefor causing porosity in the sheeting. There are thousands of these tanks out there on the road and this can't be the only one with this problem, fuel leak of this magnitude is very dangerous on our highways.

NHTSA complaint #11507882 — an unverified report by a vehicle owner.

at 160,000 miles Manassas, VA

STEERING

WHILE DRIVING MY TRUCK ON AT LEAST 10 TIMES THE VEHICLE HIT A BRIDGE OR BUMP IN THE ROAD THE VEHICLE STARTS TO HAVE A DEATH WOBBLE I CANT CONTROL IT I TRY TO STOP ON A HIGHWAY ALMOST WAS HIT BY A TRACTOR TRAILER AND OTHER VEHICLES EACH TIME I HAVE REPLACED ALOT OF FRONT END EQUIPMENT AND IT HAS 6 NEW TIRES ALSO THE DASH EXPLODED IN ALOT OF PIECES ANOTHER SAFETY ISSUE

NHTSA complaint #11202958 — an unverified report by a vehicle owner.

at 100,000 miles Manassas, VA

UNKNOWN OR OTHER

THE DASH IN MY TRUCK HAS BROKEN PIECES ARE COMING OUT REALLY BAD LOOKS LIKE IT EXPLODED WITH THE AIR CONDITION TURNED ON OR THE DEFROST PIECES HIT YOU IN THE FACE DODGE REFUSES TO HELP RECALL THIS EVERYONE I KNOW HAS THIS ISSUE WITH THERE DODGE THIS IS A SAFETY ISSUE WITH MY GRAND CHILDREN WHO RIDE IN THIS TRUCK ALSO

NHTSA complaint #10995261 — an unverified report by a vehicle owner.

Yukon, OK

UNKNOWN OR OTHER

HAVE A 2002 DODGE RAM 3500 THAT I BOUGHT NEW AND THE DASH HAS DISINTEGRATED. THE PLASTIC IS DEFECTIVE AND HAS CRUMBLED INTO A MULTITUDE OF PIECES. THESE PIECES FLY OUT OF THE AIR VENTS INTO YOUR EYES AND ARE SHARP AND WILL CUT LIKE A KNIFE. THIS IS A DANGER NOT ONLY TO MY EYES BUT IT I WAS TO HAVE A WRECK THEY WOULD FLY AND CUT YOU. HAVE HAD TO REMOVE THE PIECES FROM VENTS THAT WON'T BLOW OUT THAT HAVE GOTTEN INTO THE AC/HEAT DOOR FLAP. I HAVE NEVER HAD A DASH ON ANY CAR OR TRUCK FALL APART LIKE THIS. IF YOU JUST TOUCH IT IT FALLS APART.

NHTSA complaint #10985508 — an unverified report by a vehicle owner.

at 130,000 miles Augusta, GA

ENGINE

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE DRIVING 50 MPH, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED AND THE ENGINE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER STATED THAT THEY WOULD GET BACK WITH THE CONTACT. THE FAILURE MILEAGE WAS 130,000.

NHTSA complaint #10984511 — an unverified report by a vehicle owner.

at 48,500 miles Wilmington, OH

STEERING

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, THE FRONT END OF THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND VIBRATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HEARD A KNOCKING NOISE WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION. IN ADDITION, WHILE DRIVING, THE VEHICLE SUDDENLY WOULD NOT ACCELERATE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL INJECTOR BUMP AND LIFT BUMP WERE FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,500.

NHTSA complaint #10915214 — an unverified report by a vehicle owner.

at 48,500 miles Wilmington, OH

SUSPENSION

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, THE FRONT END OF THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND VIBRATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HEARD A KNOCKING NOISE WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION. IN ADDITION, WHILE DRIVING, THE VEHICLE SUDDENLY WOULD NOT ACCELERATE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL INJECTOR BUMP AND LIFT BUMP WERE FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,500.

NHTSA complaint #10915214 — an unverified report by a vehicle owner.

at 48,500 miles Wilmington, OH

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE DRIVING APPROXIMATELY 60 MPH OVER A BUMP IN THE ROAD, THE FRONT END OF THE VEHICLE SUDDENLY SHOOK VIOLENTLY AND VIBRATED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HEARD A KNOCKING NOISE WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION. IN ADDITION, WHILE DRIVING, THE VEHICLE SUDDENLY WOULD NOT ACCELERATE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FUEL INJECTOR BUMP AND LIFT BUMP WERE FAULTY AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 48,500.

NHTSA complaint #10915214 — an unverified report by a vehicle owner.

at 10,000 miles Round Mountain, TX

UNKNOWN OR OTHER

MY DODGE 3500 2002 DASHBOARD HAS FELL APART CAVED IN I CAN SEE THE INSIDE OF THE RADIO, AIR CONDITION VENTS ITS AWFUL AND I HAVE BOUGHT A COVER AND JUST DEALT WITH IT BUT NOW I WANT TO TRADE IT IN AND I KNOW IT WILL EFFECT THE TRADE IN VALUE

NHTSA complaint #10874022 — an unverified report by a vehicle owner.

Moreno Valley, CA

SERVICE BRAKES

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE VEHICLE WAS HITCHED TO A 2015 PJ GOOSENECK TRAILER. WHILE DRIVING APPROXIMATELY 35 MPH IN RAINY WEATHER CONDITIONS, THE BRAKE PEDAL WAS ENGAGED AND THE ATTACHED VEHICLE FAILED TO SLOW DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER HYDRAULIC LINE FRACTURED FROM THE BRAKE CALIPER. THE CONTACT REPLACED THE HYDRAULIC LINE HIMSELF. NINE DAYS LATER, THE VEHICLE WAS REPAIRED AND THE FRONT DRIVER HYDRAULIC LINE SEPARATED FROM THE BRAKE CALIPER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT APPLICABLE.

NHTSA complaint #10780228 — an unverified report by a vehicle owner.

at 17,000 miles Elkridge, MD Crash 2 injured

POWER TRAIN

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE TRAVELING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO RESPOND AND WOULD NOT TURN. AS A RESULT, THE CONTACT CRASHED INTO A ROCK CAUSING THE VEHICLE TO FLIP ONTO THE PASSENGER SIDE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE DRIVER SUSTAINED HEAD AND BACK INJURIES AND LACERATIONS TO THE ARMS. THE FRONT PASSENGER SUSTAINED HEAD INJURIES, CUTS, AND ABRASIONS TO THE ARM FROM THE GLASS. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AUTHORIZED BY THE INSURANCE COMPANY, WHICH INDICATED THAT THE DRIVER SIDE TIE ROD, THE STEERING MECHANISM, AND THE DRIVE TRAIN FRACTURED ON THE DRIVER SIDE. THE CONTACT MENTIONED THAT THE DEFECTIVE PARTS WERE REPAIRED SIX YEARS BEFORE THE VEHICLE WAS INCLUDED IN AN UNKNOWN MANUFACTURER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 10/8/15 *LN UPDATED 10/15/15*BF UPDATED 10/18/2017

NHTSA complaint #10723028 — an unverified report by a vehicle owner.

at 17,000 miles Elkridge, MD Crash 2 injured

AIR BAGS

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE TRAVELING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO RESPOND AND WOULD NOT TURN. AS A RESULT, THE CONTACT CRASHED INTO A ROCK CAUSING THE VEHICLE TO FLIP ONTO THE PASSENGER SIDE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE DRIVER SUSTAINED HEAD AND BACK INJURIES AND LACERATIONS TO THE ARMS. THE FRONT PASSENGER SUSTAINED HEAD INJURIES, CUTS, AND ABRASIONS TO THE ARM FROM THE GLASS. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AUTHORIZED BY THE INSURANCE COMPANY, WHICH INDICATED THAT THE DRIVER SIDE TIE ROD, THE STEERING MECHANISM, AND THE DRIVE TRAIN FRACTURED ON THE DRIVER SIDE. THE CONTACT MENTIONED THAT THE DEFECTIVE PARTS WERE REPAIRED SIX YEARS BEFORE THE VEHICLE WAS INCLUDED IN AN UNKNOWN MANUFACTURER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 10/8/15 *LN UPDATED 10/15/15*BF UPDATED 10/18/2017

NHTSA complaint #10723028 — an unverified report by a vehicle owner.

at 17,000 miles Elkridge, MD Crash 2 injured

STEERING

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. WHILE TRAVELING APPROXIMATELY 30 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL FAILED TO RESPOND AND WOULD NOT TURN. AS A RESULT, THE CONTACT CRASHED INTO A ROCK CAUSING THE VEHICLE TO FLIP ONTO THE PASSENGER SIDE. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE FRONT PASSENGER SIDE AIR BAG DID NOT. THE DRIVER SUSTAINED HEAD AND BACK INJURIES AND LACERATIONS TO THE ARMS. THE FRONT PASSENGER SUSTAINED HEAD INJURIES, CUTS, AND ABRASIONS TO THE ARM FROM THE GLASS. BOTH OCCUPANTS REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO A REPAIR SHOP AUTHORIZED BY THE INSURANCE COMPANY, WHICH INDICATED THAT THE DRIVER SIDE TIE ROD, THE STEERING MECHANISM, AND THE DRIVE TRAIN FRACTURED ON THE DRIVER SIDE. THE CONTACT MENTIONED THAT THE DEFECTIVE PARTS WERE REPAIRED SIX YEARS BEFORE THE VEHICLE WAS INCLUDED IN AN UNKNOWN MANUFACTURER RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000. UPDATED 10/8/15 *LN UPDATED 10/15/15*BF UPDATED 10/18/2017

NHTSA complaint #10723028 — an unverified report by a vehicle owner.

at 165,000 miles Stephens, AR

STEERING

I HIT A POTHOLE AND OMG YOU CAN NOT BELIEVE WHAT CAME AND NOW I'M FINDING OUT THAT ITS CALLED A DEATH WOBBLE AND THE NAME IS CORRECT BECAUSE IT MAKES U THINK YOUR ABOUT TO HIT A TREE OR SOMEONE ELSE ON THE ROAD JUST LUCKILY NO ONE WAS COMING THE OTHER WAY BECAUSE I PROMISE U I WOULD HAVE HIT THEM DODGE NEEDS TO FIX THE PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,!!!!!!!

NHTSA complaint #10670205 — an unverified report by a vehicle owner.

at 165,000 miles Stephens, AR

SUSPENSION

I HIT A POTHOLE AND OMG YOU CAN NOT BELIEVE WHAT CAME AND NOW I'M FINDING OUT THAT ITS CALLED A DEATH WOBBLE AND THE NAME IS CORRECT BECAUSE IT MAKES U THINK YOUR ABOUT TO HIT A TREE OR SOMEONE ELSE ON THE ROAD JUST LUCKILY NO ONE WAS COMING THE OTHER WAY BECAUSE I PROMISE U I WOULD HAVE HIT THEM DODGE NEEDS TO FIX THE PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,!!!!!!!

NHTSA complaint #10670205 — an unverified report by a vehicle owner.

Poteet, TX

STEERING

TL-THE CONTACT OWNS A 2006 DODGE RAM 3500. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 13V528000 (STEERING) AND THE VEHICLE HAD NOT BEEN SERVICED BECAUSE THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER INFORMED THAT ONE REMEDY PART WAS BEING SENT PER WEEK. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JS

NHTSA complaint #10563665 — an unverified report by a vehicle owner.

at 19,000 miles Alexandria, IN

AIR BAGS

DASH STARTED CRACKING ABOUT 2007 AND IS NOT STARTING TO FALL APART IN BIG SHARP PIECES. IF AIR BAG WOULD EVER GO OFF I DON'T KNOW WHERE THESE PIECES WOULD END UP, HOPEFULLY NOT IN ME.

NHTSA complaint #10525832 — an unverified report by a vehicle owner.

at 19,000 miles Alexandria, IN

STRUCTURE

DASH STARTED CRACKING ABOUT 2007 AND IS NOT STARTING TO FALL APART IN BIG SHARP PIECES. IF AIR BAG WOULD EVER GO OFF I DON'T KNOW WHERE THESE PIECES WOULD END UP, HOPEFULLY NOT IN ME.

NHTSA complaint #10525832 — an unverified report by a vehicle owner.

at 15,000 miles Alexandria, IN

STRUCTURE

DASH BOARD BROKEN AND FALLING APART. PARTS FALLING IN ARE VERY SHARP AND DANGEROUS. IT IS LIKE SOMEONE HOLDING A KNIFE IN FRONT OF YOU WHEN DRIVING DOWN THE ROAD, HOPING YOU DON'T HIT ANYTHING.

NHTSA complaint #10504471 — an unverified report by a vehicle owner.

at 43,566 miles Helena, MT Crash

STEERING:LINKAGES:TIE ROD ASSEMBLY

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE TRAVELING 70 MPH, THE CONTACT CRASHED INTO A MEDIAN DIVIDER, SLID AND THEN CRASHED INTO ANOTHER MEDIAN DIVIDER BEFORE FINALLY LANDING IN A DITCH. THE VEHICLE WAS DESTROYED AND TOWED TO A PRIVATE MECHANIC WHERE IT WAS DISCOVERED THAT THE TIE ROD FAILED AND CAUSED THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 43,566.

NHTSA complaint #10482002 — an unverified report by a vehicle owner.

at 50,000 miles Fairland, OK

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT THE DASH BOARD HAD DEVELOPED A CRACK AND THE ELECTRICAL WIRES UNDERNEATH WAS EXPOSED TO THE VIEW. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 150,000.

NHTSA complaint #10473032 — an unverified report by a vehicle owner.

at 125,000 miles Bland, MO

POWER TRAIN

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR REMAINED STUCK IN PARK AND SHE WAS UNABLE TO SHIFT INTO ANY OTHER GEAR. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. NO REPAIRS WERE PERFORMED. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 130,000.

NHTSA complaint #10442536 — an unverified report by a vehicle owner.

at 160,000 miles Milford, CT

VEHICLE SPEED CONTROL

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO EXPERIENCE TROUBLE SHIFTING GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT THE THROTTLE POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED TWICE AFTER REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 160,000. UPDATED 10/27/11

NHTSA complaint #10426876 — an unverified report by a vehicle owner.

Muskogee, OK

STRUCTURE:BODY

MY 2002 DODGE TRUCK IS LIKE SO MANY OTHERS, THE DASH IS CRACKING AND CRUMBLING INTO THE ELECTRICAL WIRING BEHIND THE DASH. DURING RESEARCH IT SEEMS TO BE A PROBLEM WITH A LOT OF THESE DODGES AND ALSO A SAFETY PROBLEM, WHICH DODGE HAS CHOOSE TO IGNORE. I REALIZE THAT TO SUM THIS IS NOT LIFE THREATENING BUT WITH SOME OF THE COMPLAINTS AND RESULTS OF THE DASH FOLLOWING INTO THE ELECTRICAL COMPONENTS UNDER THIS FAULTY DASH , IT COULD CAUSE ACCIDENTS AND OR SERIOUS INJURIES.

NHTSA complaint #10424668 — an unverified report by a vehicle owner.

at 130,000 miles Wellston, OK

STEERING

TL* THE CONTACT OWNS A 2002 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE OUTPUT SHAFT FRACTURED AND HE WAS UNABLE TO STEER THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE GEAR BOX WAS REPLACED. THE DEALER DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 130,000.

NHTSA complaint #10412281 — an unverified report by a vehicle owner.