Owners have filed 14 complaints
about the 2010 Ford Crown Victoria with NHTSA between 2010 and 2021.
The largest single group is the steering.
Across this model's run it ranks 19 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 4
Against the median year of the Ford Crown Victoria. 50 means typical for this
model; 100 means roughly double.
Severity — 100
50% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 14
8% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2010 compares with every other Ford Crown Victoria
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2010 Ford Crown Victoria
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Steering
750.0%
2 crashes, 0 fires · median 135,000 mi
Wheels
17.1%
1 crashes, 0 fires
Fuel & Propulsion
17.1%
Median failure at 195,000 miles
Lights
17.1%
Median failure at 50,000 miles
Suspension
17.1%
Median failure at 167,347 miles
Brakes
17.1%
Median failure at 7,000 miles
Airbags
17.1%
1 crashes, 0 fires · median 226,000 mi
Electrical System
17.1%
Median failure at 50,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
18.3%
25,000 – 49,999 miles
18.3%
50,000 – 74,999 miles
216.7%
100,000 – 149,999 miles
325.0%
150,000+ miles
541.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2010peak 2Oct 2021
Recalls on the 2010 Ford Crown Victoria
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20145021,757 units in Canada
Steering
Certain vehicles serviced as part of recall 2013-287 (13S08) or special service campaign 13R01 may require re-inspection and repair. The service procedure may have resulted in over-extension of one part of a collapsible joint in the intermediate steering shaft. This could potentially result in the shaft becoming disconnected, resulting a loss of steering, which could increase the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect the intermediate shaft connection and replace the intermediate shaft if necessary.
Recall 201328716,260 units in Canada
Steering
On certain vehicles originally sold or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the steering column lower intermediate shaft can become severely corroded. This could cause the swing link joint to become stiff or seized. As a result, the upper intermediate shaft could collapse, allowing the steering column lower bearing to separate, causing a loss of steering capability. A loss of steering control could result in a crash causing property damage and/or personal injury. Correction: Dealers will replace the steering lower intermediate shaft. The upper intermediate shaft and steering column lower bearing will be inspected and, if necessary, repaired or replaced. If the steering column lower bearing has separated, a retainer clip will be installed.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 226,000 milesBaltimore, MDCrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE STEERING WHEEL CEASED AND HE LOST CONTROL OF THE VEHICLE COLLIDING WITH THE CONCRETE BARRIER WALL AS THE VEHICLE SPUN AROUND, GOING IN REVERSE AND COLLIDING WITH THE BARRIER WALL AGAIN, COMING TO A STOP. THE CONTACT STATED THAT THE FRONT AND REAR OF THE VEHICLE WAS DAMAGED. ALL KINDS OF WARNING LIGHTS ILLUMINATED AND FLICKERED ON THE INSTRUMENTAL PANEL. ONLY THE FRONT PASSENGER'S AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK, CHEST, BACK, HAND INJURIES, AS WELL AS HEAD INJURIES AS HIS HEAD HIT THE WINDOW. THE CONTACT STATED THAT HE HAD A PASSENGER SEATED IN THE REAR PASSENGER SEAT, WHOM SUSTAINED A CRACKED SPINE. THE CONTACT AND THE REAR PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 226,000.
NHTSA complaint #11307791 — an unverified report by a vehicle owner.
at 226,000 milesBaltimore, MDCrash2 injured
STEERING
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE STEERING WHEEL CEASED AND HE LOST CONTROL OF THE VEHICLE COLLIDING WITH THE CONCRETE BARRIER WALL AS THE VEHICLE SPUN AROUND, GOING IN REVERSE AND COLLIDING WITH THE BARRIER WALL AGAIN, COMING TO A STOP. THE CONTACT STATED THAT THE FRONT AND REAR OF THE VEHICLE WAS DAMAGED. ALL KINDS OF WARNING LIGHTS ILLUMINATED AND FLICKERED ON THE INSTRUMENTAL PANEL. ONLY THE FRONT PASSENGER'S AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK, CHEST, BACK, HAND INJURIES, AS WELL AS HEAD INJURIES AS HIS HEAD HIT THE WINDOW. THE CONTACT STATED THAT HE HAD A PASSENGER SEATED IN THE REAR PASSENGER SEAT, WHOM SUSTAINED A CRACKED SPINE. THE CONTACT AND THE REAR PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 226,000.
NHTSA complaint #11307791 — an unverified report by a vehicle owner.
at 130,000 milesRosedale, MDCrash
STEERING
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE HER FIANC WAS DRIVING ABOUT 70 MPH AND GETTING OFF A RAMP, THE STEERING SHAFT FRACTURED INSIDE THE STEERING COLUMN, WITHOUT WARNING, AND CAUSED THE VEHICLE TO CRASH INTO A CURB AND STOPPED IN A GRASSY AREA. THE CONTACT WAS CONCERNED THAT THE CRASH COULD HAVE RESULTED IN A CRASH WITH AN EIGHTEEN WHEELER DRIVING NEXT TO THE VEHICLE AT THE TIME OF THE FAILURE. THE FRONT PASSENGER'S SIDE WAS VEHICLE WAS DAMAGED. THE AIR BAG DID NOT DEPLOY AND NO INJURY WAS REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING SHAFT FRACTURED. THE CONTACT CALLED THE AL PACKER'S WHITE MARSH FORD DEALER (443-777-5000, LOCATED AT 9801 PULASKI HWY, MIDDLE RIVER, MD 21220) AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER, STATING THAT THERE WAS NO RECALL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 AND 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
NHTSA complaint #11245062 — an unverified report by a vehicle owner.
Tampa, FLCrash2 injured
WHEELS
I WAS TRAVELING SOUTHBOUND ON I-75, JUST NORTH OF IT'S EXIT WITH I-4, AND SOUTH OF ITS EXIT TO MARTIN LUTHER KING BLVD., AT APPROXIMATELY 65 MPH. I WAS IN THE FAR LEFT THRU LANE WHEN SUDDENLY, AND WITH NO WARNING WHATSOEVER, THE RIGHT REAR TIRE BLEW OUT, CAUSING MY 2010 CROWN VICTORIA TO FISHTAIL ON I-75 AND, I BELIEVE, TO BE STRUCK BY A SEMI-TRUCK WHICH CONTINUED SOUTH. MY CAR SPUN AND CAME TO REST ON THE OPPOSITE SIDE OF THE INTERSTATE. I SUSTAINED INJURY TO MY NECK, MID BACK AND LOW BACK. I SUSTAINED A LOSS OF CONSCIOUSNESS AND HEAD INJURY. THIS TIRE WAS PLACED ON THE 2010 CROWN VICTORIA BY MAINTENANCE PERSONNEL AT GULF COAST TRANSPORTATION, INC., 1701 W. CASS STREET, TAMPA, FLORIDA 33606, ON 10/27/15. THE ACCIDENT AND/OR BLOW OUT OCCURRED ON 10/29/15. THE BLOWN OUT TIRE WAS REPLACED BY GULF COAST MAINTENANCE PERSONNEL ON 10/30/15, 12:15 PM, AS SHOWN IN THE ATTACHED PHOTOGRAPH. GULF COAST IS, OR SHOULD BE, IN POSSESSION OF THE BLOWN OUT TIRE AND IS BEING PLACED ON NOTICE TO RETAIN THE BLOWN OUT TIRE FOR YOUR INVESTIGATION.
NHTSA complaint #10788425 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 140,000 milesOxon Hill, MD
STEERING
The contact owns a 2010 Ford Crown Victoria. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle as an unknown warning light illuminated on the instrument panel. The contact also stated that the gear oil would leak from the rear passenger side of the vehicle. The contact took the vehicle to an independent mechanic where he had the brake pads and calipers on the rear passenger’s side of the vehicle replaced; however, the failure persisted. The contact called the dealer and was informed that the vehicle was included in NHTSA Campaign Number: 13V385000 (Steering). The contact was informed that parts needed to be ordered to perform the recall repair. The contact had not received a call back for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000
NHTSA complaint #11438684 — an unverified report by a vehicle owner.
at 129,000 milesVirginia Beach, VA
STEERING
DRIVING OVER 55 MPH WHILE GOING OVER BUMPY HWY OR ON A CURVE THE STEERING WHEEL FEELS SLOPPY AND DROPS DOWN 1-2 INCHES TO THE LEFT OR RIGHT DEPENDING ON THE CURVE.
NHTSA complaint #11331168 — an unverified report by a vehicle owner.
at 226,000 milesBaltimore, MDCrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE STEERING WHEEL CEASED AND HE LOST CONTROL OF THE VEHICLE COLLIDING WITH THE CONCRETE BARRIER WALL AS THE VEHICLE SPUN AROUND, GOING IN REVERSE AND COLLIDING WITH THE BARRIER WALL AGAIN, COMING TO A STOP. THE CONTACT STATED THAT THE FRONT AND REAR OF THE VEHICLE WAS DAMAGED. ALL KINDS OF WARNING LIGHTS ILLUMINATED AND FLICKERED ON THE INSTRUMENTAL PANEL. ONLY THE FRONT PASSENGER'S AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK, CHEST, BACK, HAND INJURIES, AS WELL AS HEAD INJURIES AS HIS HEAD HIT THE WINDOW. THE CONTACT STATED THAT HE HAD A PASSENGER SEATED IN THE REAR PASSENGER SEAT, WHOM SUSTAINED A CRACKED SPINE. THE CONTACT AND THE REAR PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 226,000.
NHTSA complaint #11307791 — an unverified report by a vehicle owner.
at 226,000 milesBaltimore, MDCrash2 injured
STEERING
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE STEERING WHEEL CEASED AND HE LOST CONTROL OF THE VEHICLE COLLIDING WITH THE CONCRETE BARRIER WALL AS THE VEHICLE SPUN AROUND, GOING IN REVERSE AND COLLIDING WITH THE BARRIER WALL AGAIN, COMING TO A STOP. THE CONTACT STATED THAT THE FRONT AND REAR OF THE VEHICLE WAS DAMAGED. ALL KINDS OF WARNING LIGHTS ILLUMINATED AND FLICKERED ON THE INSTRUMENTAL PANEL. ONLY THE FRONT PASSENGER'S AIR BAG DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK, CHEST, BACK, HAND INJURIES, AS WELL AS HEAD INJURIES AS HIS HEAD HIT THE WINDOW. THE CONTACT STATED THAT HE HAD A PASSENGER SEATED IN THE REAR PASSENGER SEAT, WHOM SUSTAINED A CRACKED SPINE. THE CONTACT AND THE REAR PASSENGER WERE TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 226,000.
NHTSA complaint #11307791 — an unverified report by a vehicle owner.
at 167,347 milesEmporia, VA
SUSPENSION
MY WATTS LINK STUD IS BROKE OFF IN THE REAR AXLE IT HAPPENED THIS MORNING ON MY WAY TOO WORK WHEN I MADE A TURN SO NOW THE CAR SHIFTS SIDE TOO SIDE I HAD TOO DRIVE 10 MPH SO THAT I COULD KEEP IT IN THE ROAD
NHTSA complaint #11277519 — an unverified report by a vehicle owner.
at 195,000 milesElmhurst, IL
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. WHILE DRIVING 65 MPH, THE CONTACT OVERHEARD AN ABNORMAL POPPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND NOTICED THAT THE FUEL TANK DETACHED FROM THE VEHICLE WITHOUT WARNING, BUT NO FUEL LEAKS WERE FOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 195,000.
NHTSA complaint #11252046 — an unverified report by a vehicle owner.
at 130,000 milesRosedale, MDCrash
STEERING
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE HER FIANC WAS DRIVING ABOUT 70 MPH AND GETTING OFF A RAMP, THE STEERING SHAFT FRACTURED INSIDE THE STEERING COLUMN, WITHOUT WARNING, AND CAUSED THE VEHICLE TO CRASH INTO A CURB AND STOPPED IN A GRASSY AREA. THE CONTACT WAS CONCERNED THAT THE CRASH COULD HAVE RESULTED IN A CRASH WITH AN EIGHTEEN WHEELER DRIVING NEXT TO THE VEHICLE AT THE TIME OF THE FAILURE. THE FRONT PASSENGER'S SIDE WAS VEHICLE WAS DAMAGED. THE AIR BAG DID NOT DEPLOY AND NO INJURY WAS REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING SHAFT FRACTURED. THE CONTACT CALLED THE AL PACKER'S WHITE MARSH FORD DEALER (443-777-5000, LOCATED AT 9801 PULASKI HWY, MIDDLE RIVER, MD 21220) AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER, STATING THAT THERE WAS NO RECALL. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 AND 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
NHTSA complaint #11245062 — an unverified report by a vehicle owner.
at 153,000 milesRosedale, MD
STEERING
MY VEHICLE HAS THE SAME ISSUE THAT IS REPORTED UNDER THE RECALL LIST AS FAR AS STEERING IT IS POPPING AND ACTUALLY GETTING STUCK WHEN TURNING, THE GAS PEDAL VIBRATES WHILE TURNING AND THE DEALER SAID IT WAS RECALLED BUT NOT MY FOR MY VIN AFTER I TOOK IT TO THEM.
NHTSA complaint #11240360 — an unverified report by a vehicle owner.
Indianapolis, IN
STEERING
SHAFT SLID OUT OF BACK END OF STEERING WHEEL
NHTSA complaint #11196880 — an unverified report by a vehicle owner.
Tampa, FLCrash2 injured
WHEELS
I WAS TRAVELING SOUTHBOUND ON I-75, JUST NORTH OF IT'S EXIT WITH I-4, AND SOUTH OF ITS EXIT TO MARTIN LUTHER KING BLVD., AT APPROXIMATELY 65 MPH. I WAS IN THE FAR LEFT THRU LANE WHEN SUDDENLY, AND WITH NO WARNING WHATSOEVER, THE RIGHT REAR TIRE BLEW OUT, CAUSING MY 2010 CROWN VICTORIA TO FISHTAIL ON I-75 AND, I BELIEVE, TO BE STRUCK BY A SEMI-TRUCK WHICH CONTINUED SOUTH. MY CAR SPUN AND CAME TO REST ON THE OPPOSITE SIDE OF THE INTERSTATE. I SUSTAINED INJURY TO MY NECK, MID BACK AND LOW BACK. I SUSTAINED A LOSS OF CONSCIOUSNESS AND HEAD INJURY. THIS TIRE WAS PLACED ON THE 2010 CROWN VICTORIA BY MAINTENANCE PERSONNEL AT GULF COAST TRANSPORTATION, INC., 1701 W. CASS STREET, TAMPA, FLORIDA 33606, ON 10/27/15. THE ACCIDENT AND/OR BLOW OUT OCCURRED ON 10/29/15. THE BLOWN OUT TIRE WAS REPLACED BY GULF COAST MAINTENANCE PERSONNEL ON 10/30/15, 12:15 PM, AS SHOWN IN THE ATTACHED PHOTOGRAPH. GULF COAST IS, OR SHOULD BE, IN POSSESSION OF THE BLOWN OUT TIRE AND IS BEING PLACED ON NOTICE TO RETAIN THE BLOWN OUT TIRE FOR YOUR INVESTIGATION.
NHTSA complaint #10788425 — an unverified report by a vehicle owner.
at 50,000 milesHopedale, MA
EXTERIOR LIGHTING
THE HEADLIGHT SOCKETS ARE MELTING, CAUSING THE BULBS TO BLOW OUT. WE HAVE REPLACED APPROXIMATELY 6 SOCKETS, MOSTLY ON THE DRIVERS SIDE, AND MULTIPLE BULBS. MHQ SAYS THIS IS COMMON. SHOULD THERE BE A RECALL? SHOULD FORD BE FIXING THIS?
NHTSA complaint #10503714 — an unverified report by a vehicle owner.
at 50,000 milesHopedale, MA
ELECTRICAL SYSTEM
THE HEADLIGHT SOCKETS ARE MELTING, CAUSING THE BULBS TO BLOW OUT. WE HAVE REPLACED APPROXIMATELY 6 SOCKETS, MOSTLY ON THE DRIVERS SIDE, AND MULTIPLE BULBS. MHQ SAYS THIS IS COMMON. SHOULD THERE BE A RECALL? SHOULD FORD BE FIXING THIS?
NHTSA complaint #10503714 — an unverified report by a vehicle owner.
at 41,750 milesHarrisburg, PA
STEERING
INSPECTION FOUND DISLOCATED BUSHING.
NHTSA complaint #10478040 — an unverified report by a vehicle owner.
at 7,000 milesWallington, NJ
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED ON SEVERAL OCCASIONS WHILE BRAKING FROM APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED EXCESSIVELY AND JUMP. THE DEALER ADVISED THAT THE WARRANTY WAS EXPIRED AND THE VEHICLE WOULD NEED DIAGNOSTIC TESTING AT HIS EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 30,000.
NHTSA complaint #10342913 — an unverified report by a vehicle owner.