Owners have filed 358 complaints
about the 1996 Ford Crown Victoria with NHTSA between 1996 and 2017.
The largest single group is the engine & cooling.
Across this model's run it ranks 1 of 19 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Ford Crown Victoria. 50 means typical for this
model; 100 means roughly double.
Severity — 81
15.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 21
12% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 1996 compares with every other Ford Crown Victoria
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Carburetor System
2919.5%
Manifold/Header/Muffler/Tail Pipe
2718.1%
Lower Ball Joint
1912.8%
Hoses, Lines/Piping, AND Fittings
1610.7%
Gasoline
1610.7%
Control ARM
1610.7%
Engine
1510.1%
Cooling System
117.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
46.2%
10,000 – 24,999 miles
23.1%
25,000 – 49,999 miles
46.2%
50,000 – 74,999 miles
913.8%
75,000 – 99,999 miles
1015.4%
100,000 – 149,999 miles
1827.7%
150,000+ miles
1827.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 1996peak 19Aug 2017
NHTSA investigations into the 1996 Ford Crown Victoria
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
IN A LETTER DATED FEBRUARY 25, 2005, FORD MOTOR COMPANY (FORD) NOTIFIED ODI THAT IT WOULD BE CONDUCTING A CUSTOMER SATISFACTION PROGRAM (FORD NO. 04B26) TO CORRECT A REAR BRAKE LINE CHAFING CONCERN IN APPROXIMATELY 44,000 MODEL YEAR (MY) 1997 FORD CROWN VICTORIA AND GRAND MARQUIS NON-FLEET VEHICLES EQUIPPED WITH ELECTRONIC TRACTION CONTROL THAT WEREBUILT AFTER MARCH 19, 1997.THESE VEHICLES HAVE AN ADDITIONAL REAR BRAKE LINE AND A MASTIC PATCH CAUSING REDUCED CLEARANCE FROM A STIFFENING RIB IN THE FLOOR PAN.ODI?S ANALYSIS SHOWED HIGHER COMPLAINT AND WARRANTY RATES RELATED TO REAR BRAKE LINE FAI...
RQ03004Opened 11 Mar 2003Closed 25 Jul 2003SERVICE BRAKES, HYDRAULIC:FLUID
REAR BRAKE LINE FAILURE
ODI HAS RECEIVED 40 COMPLAINTS ALLEGING REAR BRAKE LINE FAILURE IN THE SUBJECT VEHICLES, INCLUDING 8 THAT HAVE BEEN RECEIVED THIS YEAR.AN ADDITIONAL 192 REPORTS AND 478 WARRANTY CLAIMS HAVE BEEN RECEIVED FROM FORD.A LEAK IN THE REAR BRAKE LINE CAN CAUSE EXTENDED STOPPING DISTANCE.A SEARCH OF ODI'S COMPLAINT DATABASE FOR PEER VEHICLE COMPLAINTS, USING THE SAME BRAKE LINE FAILURE CRITERIA AS FOR THE SUBJECT VEHICLES AND THE SAME MODEL YEARS (1995-97), IDENTIFIED ONLY 1 COMPLAINT INVOLVING GENERAL MOTORS CAPRICE/IMPLALA/88/98/REGAL VEHICLES AND ONLY 2 COMPLAINTS INVOLVING CHRYSLER LH-CARS.THE INV...
EA03001Opened 27 Jan 2003Closed 19 Nov 2003FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CNG TANK EXPLOSION
IN SEPTEMBER 2002, A FUEL CYLINDER IN A NATURAL GAS POWERED VEHICLE (NGV) EXPLODED DURING A FIRE.FORD AND VRTC TEST ENGINEERS JOINTLY EXAMINED THE INCIDENT VEHICLE AND REVIEWED TESTING TO DETERMINE WHETHER THE PERFORMANCE OF THE PRESSURE RELIEF VALVE (PRD) WAS PROPER.THE PURPOSE OF A PRD IS TO PROTECT A COMPRESSED NATURAL GAS TANK FROM OVERPRESSURE BY ALLOWING THE CNG TO VENT WHEN THE TEMPERATURE REACHES A SPECIFIC POINT.THE PRD WAS REMOVED FROM THE FAILED TANK AND SUBJECTED TO A YIELD TEMPERATURE DETERMINATION TEST. IT WAS CONCLUDED THAT A DIRECT FLAME (FROM THE INTERIOR OF THE VEHICLE) ONTO...
RQ03002Opened 3 Jan 2003Closed 3 Jun 2003SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BALL JOINT SEPARATION
SEE ATTACHED REPORT.
PE02071Opened 1 Oct 2002Closed 27 Jan 2003FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
CNG TANK EXPLODING IN A FIRE
AN EXPLOSION OF A COMPRESSED NATURAL GAS (CNG) TANK SHOULD NOT BE ABLE TO OCCUR, AS THE TANK IS FITTED WITH A PRESSURE RELIEF DEVICE (PRD). THIS PRD SHOULD RELEASE THE CNG IN THE TANK, PRIOR TO THE PRESSURE REACHING THE TANK BURST PRESSURE.THE PRD DID NOT RELEASE IN THE SUBJECT WISCONSIN POLICE CRUISER EXPLOSION.NHTSA HAS RECOVERED THE PRD VALVE FROM THE TANK THAT EXPLODED AND TESTING WILL BE NECESSARY TO ESTABLISH WHY THIS TANK SAFETY VALVE DID NOT RELEASE IN THE VERY HIGH TEMPERATURE FIRE THAT OCCURRED IN THE POLICE CRUISER.THERE IS ONLY THE SINGLE KNOWN EVENT, BUT DUE TO THE CATASTROPIC FOR...
EA02025Opened 6 Sep 2002Closed 30 Jun 2004ENGINE AND ENGINE COOLING
SPEED CONTROL DEACTIVATION SWITCH FIRES
BASED ON THE LOW RATE OF FIRE INCIDENTS (2.5 INCIDENTS PER 100,000 VEHICLES SOLD) WHERE FAILURE OF THE SCDS IS INVOLVED AND THE AGE OF THE VEHICLES ? 7 TO 11 YEARS ? A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.FOR ADDITIONAL INFORMATION, SEE THE ATTACHED CLOSING REPORT.
DP02007Opened 22 Aug 2002Closed 4 Dec 2002VEHICLE SPEED CONTROL:LINKAGES
FUEL-FED FIRES
THE FARS DATA SHOWS THAT THE RISK OF FIRE FROM IMPACT IN ALL DIRECTIONS IN THE SUBJECT VEHICLES IS THE SAME AS ALL OTHER SEDANS.THE SUBJECT VEHICLES ARE NOT OVER REPRESENTED WITH RESPECT TO THE RISK OF FIRE IN REAL-WORLD HIGH-ENERGY CRASHES.A FURTHER DISCUSSION OF ISSUES RELATED TO POST CRASH FIRES IN THE SUBJECT VEHICLES IS SET OUT IN THE CLOSING REPORT FOR SQ 01-014 AND THAT REPORT IS IN THE DOCKET FOR THIS PETITION.AFTER REVIEWING THE PETITION AND ITS SUPPORTING MATERIALS, AS WELL AS INFORMATION FURNISHED BY FORD AND GM, AND INFORMATION WITHIN THE AGENCY'S POSSESSION FROM PREVIOUS INVESTIGA...
SQ01014Opened 27 Nov 2001Closed 3 Oct 2002FUEL SYSTEM, GASOLINE:STORAGE
POST REAR END COLLISION FIRES
Recalls on the 1996 Ford Crown Victoria
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
15E082000
STEERING
Dorman Products, Inc. (Dorman) is recalling certain model Dorman Steering Shafts, part number 425-359, Solutions Steering Shafts, part number 7-0359, and OE Solutions Steering Shafts, part number 425-359, manufactured April 17, 2014, to September 28, 2015. These aftermarket replacement steering shafts are sold for use in 1995-2002 Ford Crown Victoria, Mercury Grand Marquis, and Lincoln Town Car vehicles. These steering shafts may separate during operation if the integral fastener is loose or missing and if the interfacing vehicle shaft is compressed in length.
Risk: If the shafts separate during vehicle operation, a loss of steering control would result, increasing the risk of a vehicle crash.
08V051000
VEHICLE SPEED CONTROL:CRUISE CONTROL
FORD IS RECALLING 225,000 MY 1992-2003 ECONOLINE, MY 1993-1995 TAURUS SHO, MY 1992-1998 CROWN VICTORIA, MY 1993 BRONCO, F-SERIES, MY 1995-1997 F-SERIES SUPER DUTY STRIPPED CHASSIS, MY 1992-1998 MERCURY GRAND MARQUIS, AND MY 1992-1995 LINCOLN TOWN CAR VEHICLES. THE AFFECTED VEHICLES WERE PREVIOUSLY REPAIRED USING A WIRING HARNESS THAT IS NOT COMPATIBLE WITH THE VEHICLE CIRCUIT POLARITY.
Risk: AS A RESULT, THE FUSE IS LOCATED IN THE OUTPUT CIRCUIT RATHER THAN IN THE INTENDED INPUT POWER FEED CIRCUIT, AND MAY NOT OFFER THE INTENDED PROTECTION IN THE EVENT OF AN ELECTRICAL SHORT TO GROUND.
07V336000
VEHICLE SPEED CONTROL
ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: THIS COULD RESULT IN AN UNDERHOOD FIRE.
03V472000
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY
ON CERTAIN NATURAL GAS VEHICLES, IF A FLAME FROM A VEHICLE INTERIOR FIRE BECOMES LOCALLY DIRECTED AT THE NATURAL GAS FUEL TANK LOCATED IMMEDIATELY BEHIND THE REAR SEAT, THE FLAME COULD DAMAGE THE FIBERGLASS WRAP ON THE TANK WEAKENING THE TANK.
Risk: IF THE STRENGTH OF THE TANK IS SIGNIFICANTLY COMPROMISED, IT COULD RUPTURE, INCREASING THE RISK OF A FIRE.
02I003000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
IN ORDER TO ENHANCE POLICE OFFICE SAFETY, MODEL YEAR 1992-2003 CROWN VICTORIA POLICE INTERCEPTOR (CVPI) VEHICLES WILL BE EQUIPPED WITH SHIELDS DESIGNED TO HELP PROTECT THE FUEL TANK IN HIGH-SPEED REAR-IMPACT CRASHES. FORD ALSO WILL BE OFFERING AN OPTIONAL TRUNK PACKAGE DESIGNED TO IMPROVE THE SAFE TRANSPORT OF SHARP-EDGED, HEAVY EQUIPMENT IN THESE VEHICLES.
Risk: SOME HIGH-SPEED REAR-IMPACT CRASHES HAVE RESULTED IN FUEL TANK PUNCTURES AND FIRES IN CVPI VEHICLES.
00V157002
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET FRONT PASSENGER SIDE SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk: IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
00V157001
SEAT BELTS:FRONT:ANCHORAGE
VEHICLE DESCRIPTION: PASSENGER VEHICLES USING AFTERMARKET DRIVER'S SEAT BELT ASSEMBLIES THAT WERE SOLD BY FORD PARTS DEPARTMENTS FROM JANUARY 1, THROUGH JUNE 13, 2000. THESE SEAT BELT ASSEMBLIES FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 209, "SEAT BELT ASSEMBLIES." THE EQUIPMENT INVOLVED IS SERVICE STOCK SEAT BELT ASSEMBLIES, MODEL NOS. H 9977, H 9979, T 9063, AND T 9217, BUILT BY TRW VEHICLE SAFETY SYSTEMS, INC. (TRW) MANUFACTURED FROM JUNE 1, 1998 THROUGH MAY 21, 2000. SOME OF THESE SEAT BELT ASSEMBLIES MAY HAVE BEEN INSTALLED AS SERVICE REPLACEMENT EQUIPMENT ON THE VEHICLES INVOLVED IN THE RECALL.
Risk: IN THE EVENT OF A COLLISION, THESE SEAT BELTS MAY NOT RESTRAIN AN OCCUPANT INCREASING THE RISK OF INJURY.
98V322000
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
VEHICLE DESCRIPTION: CERTAIN 1996-1999 FORD CROWN VICTORIA POLICE, FLEET, NATURAL GAS, AND 1996-1999 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT WERE PRODUCED WITH A LOWER CONTROL ARM BALL JOINT CONTAINING A ONE PIECE BEARING; AND 1990-1996 FORD CROWN VICTORIA POLICE, FLEET, AND NGV VEHICLES AND 1990-1996 LINCOLN TOWN CAR LIMOUSINE VEHICLES THAT HAVE BEEN SERVICED WITH EITHER A BALL JOINT CONTAINING THE ONE-PIECE BEARING OR A FRONT LOWER CONTROL ARM CONTAINING A BALL JOINT WITH A ONE-PIECE BEARING. THE ONE-PIECE BEARING WITHIN THE LOWER CONTROL ARM BALL JOINT CAN WEAKEN SLOWLY DURING USE AND EVENTUALLY CRACK. THIS COULD RESULT IN SEPARATION OF THE BALL AND CAP OF THE JOINT, ALLOWING THE CONTROL ARM TO DROP TO THE GROUND.
Risk: IF THIS OCCURS WHILE THE VEHICLE IS MOVING, REDUCED STEERING CONTROL COULD OCCUR, INCREASING THE RISK OF A CRASH.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20080388,869 units in Canada
Electrical
On certain vehicles, a wiring harness that is not compatible with the vehicle circuit polarity may have been inadvertently installed during servicing for recall 2005028 or 2007258. As a result, the fuse is located in the output circuit rather than in the input power feed circuit, and will not offer the intended protection in the event of an electrical short to ground. This could result in a vehicle fire, causing property damage and/or personal injury. Correction: Dealers will install an updated wiring harness.
Recall 2007258165,447 units in Canada
Electrical
On certain vehicles, the speed control deactivation switch may overheat, smoke, or burn, potentially resulting in an underhood fire. The failure mode appears to be different than that of Recall 2005028 (05S28). This time, the concern is with long term durability performance issues causing the switch to fail. Correction: Initially as an interim repair, owners will be instructed to return their vehicles to their dealers to have the speed control deactivation switch disconnected. As soon as replacement parts are available, owners will be instructed to return to the dealers for installation of a fused wiring harness designed to eliminate the potential risk of fire.
Recall 2003274278 units in Canada
Fuel System
On certain natural gas vehicles, in the rare circumstance that a flame from a vehicle interior fire becomes locally directed at the natural gas tank located immediately behind the rear seat, the locally directed flame could damage the fiberglass wrap on the tank thereby reducing the hoop strength of the tank. If the hoop strength is significantly compromised, the tank could rupture and potentially result in personal injury. Correction: Dealer will install an insulator behind the seat back.
Recall 1999162169 units in Canada
Emissions
Certain CNG vehicles do not comply with the requirements of CMVSS 1105 - Evaporative Emissions. The natural gas fuel fill valve may leak due to flaking of the nickel plating inside the valve. This will allow natural gas to escape into the atmosphere at a rate that exceeds the limits prescribed in the standard. Correction: Valve will be replaced with one of an alternative design.
Recall 19982514,856 units in Canada
Suspension
Note: 1996-99 crown victoria police, fleet and ngv and lincoln town car limousine equipped with a lower control arm ball joint containing a one piece bearing and 1990-96 crown victoria police, fleet and ngv and lincoln town car limousine that were serviced with either a ball joint containing an one piece bearing or a front lower control arm with a one piece bearing. High bearing loads can lead to thinning and eventual cracking of the lower control arm ball joint. This can result in separation of the ball and cap of the joint. Should this occur, the control arm to which the cap is mounted will drop to the ground. Should this occur while the vehicle is moving, reduced steering control could result in a collision. Correction: Lower control arm ball joints will be replaced.
Recall 19981441,515 units in Canada
Engine
NOTE: POLICE INTERCEPTOR VEHICLES WITH 4.6 L 2V ENGINES. UNCURED SILICONE GEL MIGRATING DOWN THE MASS AIR-FLOW SENSOR (MAFS) SENSING ELEMENT SUPPORT POSTS MAY COLLECT DUST AND DIRT PARTICLES. THESE PARTICLES CHANGE THE THERMAL CHARACTERISTICS OF THE MAFS WHICH MAY CAUSE AN ENGINE DETONATION/SPARK KNOCK CONDITION. HEAVY DETONATION CAN CAUSE SPARK PLUG DAMAGE, INTAKE VALVE OVERHEATING, VALVE SEATING CONCERNS AND PISTON/RING DAMAGE POTENTIALLY RESULTING IN ENGINE FAILURE. CORRECTION: MASS AIR-FLOW SENSORS WILL BE REPLACED.
Recall 19970695,986 units in Canada
Structure
NOTE: POLICE AND TAXI VEHICLES ONLY. THE HOOD LATCH STRIKER MAY EITHER WEAR OR BECOME DETACHED FROM THE HOOD. EITHER OF THESE CONDITIONS MAY RESULT IN THE HOOD OPENING WITHOUT WARNING WHILE THE VEHICLE IS BEING OPERATED RESULTING IN REDUCED DRIVER VISIBILITY AND A POSSIBLE CRASH. CORRECTION: VEHICLES WITH 1992 MODEL HOODS WILL HAVE AN IMPROVED HOOD LATCH STRIKER INSTALLED AND REVISED STRIKER PLATE ATTACHING FASTENERS WILL BE INSTALLED ON VEHICLES WITH 1993-97 HOODS.
Recall 19961212,786 units in Canada
Steering
NOTE: CROWN VICTORIA POLICE INTERCEPTORS AND UNITS FOR COMMERCIAL APPLICATIONS. TOWN CARS WITH LIMOUSINE BUILDER PACKAGE OR TRAILER TOW PACKAGE. THE PITMAN ARMS ON THESE VEHICLES WERE NOT FULLY LUBRICATED DURING VEHICLE ASSEMBLY. IF NOT PROPERLY LUBRICATED IN ACCORDANCE WITH THE MAINTENANCE SCHEDULE, THE PITMAN ARM BALL JOINT MAY BECOME CONTAMINATED AND CORRODE. THIS COULD RESULT IN ABNORMAL WEAR AND POSSIBLE PITMAN ARM BALL JOINT SEPARATION CAUSING SUBSEQUENT LOSS OF STEERING CONTROL AND A POSSIBLE CRASH. CORRECTION: PITMAN ARMS WILL BE INSPECTED AND THOSE WITH SIGNIFICANT WEAR WILL BE REPLACED. THOSE PITMAN ARMS NOT REPLACED WILL HAVE THE BALL JOINT FULLY GREASED.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 196,000 milesDallas, TXFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA WHICH WAS PURCHASED IN 2004. SHE NOTICED AN ORANGE FLAME UNDER THE VEHICLE AND SMOKE UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE QUICKLY ENGULFED THE ENTIRE VEHICLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 196,000. UPDATED 03/17/09. *LJ UPDATED 03/17/09.
NHTSA complaint #10253080 — an unverified report by a vehicle owner.
at 196,000 milesDallas, TXFire
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA WHICH WAS PURCHASED IN 2004. SHE NOTICED AN ORANGE FLAME UNDER THE VEHICLE AND SMOKE UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE QUICKLY ENGULFED THE ENTIRE VEHICLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 196,000. UPDATED 03/17/09. *LJ UPDATED 03/17/09.
NHTSA complaint #10253080 — an unverified report by a vehicle owner.
Grenada, MSFire
VEHICLE SPEED CONTROL
1996 FORD CROWN VICTORIA CAUGHT FIRE. CONSUMER STATES THAT THE CAR CAUGHT FIRE IN AUGUST AND SHE RECEIVED A RECALL IN SEPTEMBER. SHE BELIEVES THAT SHE WASN'T TREATED FAIRLY BY FORD. SHE LOST BOTH CARSEATS, TIRES, BRAKES, AND ROTORS IN THE FIRE.
NHTSA complaint #10229544 — an unverified report by a vehicle owner.
at 150,000 milesVallejo, CAFire
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE BRAKE RESERVOIR CAUGHT FIRE AND CAUSED THE DRIVER SIDE EMERGENCY BRAKE TO FAIL. THE FAILURE ALSO CAUSED THE WHEELS TO LOCK. THE MANUFACTURER ADVISED THE CONTACT TO CALL HIS INSURANCE COMPANY FOR A CLAIM. THE VEHICLE WAS PARKED AT THE TIME OF THE FIRE. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10226322 — an unverified report by a vehicle owner.
at 181,615 milesFerriday, LACrash3 injured
VEHICLE SPEED CONTROL
MY 1996 FORD CROWN VICTORIA WAS BEING DRIVEN A 7 MILE DRIVE TO CHURCH ON A SUNDAY MORNING. THE DRIVER OF MY CAR NOTICED THE CAR WAS GOING VERY FAST, (APPROX. 80 MILES PER HOUR.) THE DRIVER STEPPED ON THE BRAKE, BUT THE CAR WOULD NOT SLOW DOWN. AFTER RIDING THE BRAKE FOR ABOUT 4 MILES, THE PANICKY DRIVER CALLED A RELATIVE FOR HELP. THE RELATIVE TOLD THE DRIVER TO PULL OVER ON THE SHOULDER OF THE ROAD TO GET THE DRIVER OUT OF THE DANGER OF THE HIGHWAY. AFTER HOLDING THE BRAKE DOWN FOR SO MANY MILES, THE CAR FINALLY SLOWED TO AROUND 40 MILES PER HOUR. OUR CAR STRUCK A VAN TRYING TO MAKE A TURN INTO THEIR CHURCH PARKING LOT. OUR CAR WAS FILLED WITH SMOKE AND SHAKING VIOLENTLY BEFORE HITTING THE VAN. AFTER BEING EXAMINED BY TWO MECHANICS, OUR CARS ACCELERATION WAS CAUSED BY A FAULTY CRUISE CONTROL. THE CAR'S DAMAGES AS WELL AS THE DRIVERS AND PASSENGERS MENTAL ANGUISH WAS TREMENDOUS. MY CAR IS STILL SITTING IN A BODY SHOP PARKING LOT WAITING TO BE REPAIRED.
NHTSA complaint #10205733 — an unverified report by a vehicle owner.
at 99,500 milesNEW Castle, INFire
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT NOTICED SMOKE COMING FROM UNDERNEATH THE HOOD. HE PULLED OVER TO INSPECT THE VEHICLE AND NOTICED THAT THE WIRING HARNESS WAS ON FIRE. HE ATTEMPTED TO RESTART THE VEHICLE, BUT IT WOULD NOT RESTART. THE MANUFACTURER STATED THAT THEY WOULD ASSUME RESPONSIBILITY IF HE COULD PROVIDE PICTURES, A POLICE REPORT, AND THE TITLE BECAUSE A RECALL WAS ISSUED FOR THE SPEED CONTROL. THE CONTACT COULD NOT LOCATE THE POLICE REPORT. THE RECALL NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 99,500 AND CURRENT MILEAGE WAS 102,000.
NHTSA complaint #10204554 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 136,000 milesSalem, OH
SUSPENSION
TL* THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN OFF A DRIVEWAY ONTO A LOT, THERE WAS A LOUD METAL BRAKING NOISE COMING FROM THE FRONT DRIVER SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE COLLAPSED TO THE GROUND. THE CONTACT NOTICED THE LOWER BALL JOINT DETACHED. THE VEHICLE WAS TOWED TO A PRIVATE INDEPENDENT PARKING LOT WHERE THE CONTACT WAS TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000. *BF CONSUMER STATED FAULTY RUBBER SEAL WAS DUE TO CORROSION AND MAY HAVE ANOTHER ONE WITH SAME PROBLEM.*JB
NHTSA complaint #11012424 — an unverified report by a vehicle owner.
Somerville, MA
STEERING
#1 - I CONSTANTLY HAVE MY ENGINE LIGHT ON AND DURING 2 INSPECTIONS I RECEIVED A SAFETY/EMISSIONS RECALL PRINTOUT, DEFECT # DR-1209 FOR MASS AIR FLOW SENSORS. BOTH TIMES I HAVE TAKEN IT TO THE LOCAL DEALER AND THEY CLAIMED THERE'S NO RECALL FOR IT. I JUST NOTICED ON THE NHTSA SITE, THAT RECALLS ONLY GO BACK AS FAR AS 1999. THEY ALSO SAID THAT SINCE IT'S NO LONGER A "POLICE OWNED" VEHICLE, THEY WOULDN'T FIX IT. # 2 - I HAVE BEEN GETTING A CONSTANT SEVERE FUEL SMELL THAT PERMEATES THROUGH THE CAR WHICH IS EXACERBATED WITH WARM WEATHER AND OR WHEN THE CAR WARMS UP. #3 - THERE'S A CONSTANT ISSUE OF THE CAR VIBRATING WHEN BEING DRIVEN AT 55 - 60 MPH.
NHTSA complaint #10786431 — an unverified report by a vehicle owner.
Somerville, MA
ENGINE
#1 - I CONSTANTLY HAVE MY ENGINE LIGHT ON AND DURING 2 INSPECTIONS I RECEIVED A SAFETY/EMISSIONS RECALL PRINTOUT, DEFECT # DR-1209 FOR MASS AIR FLOW SENSORS. BOTH TIMES I HAVE TAKEN IT TO THE LOCAL DEALER AND THEY CLAIMED THERE'S NO RECALL FOR IT. I JUST NOTICED ON THE NHTSA SITE, THAT RECALLS ONLY GO BACK AS FAR AS 1999. THEY ALSO SAID THAT SINCE IT'S NO LONGER A "POLICE OWNED" VEHICLE, THEY WOULDN'T FIX IT. # 2 - I HAVE BEEN GETTING A CONSTANT SEVERE FUEL SMELL THAT PERMEATES THROUGH THE CAR WHICH IS EXACERBATED WITH WARM WEATHER AND OR WHEN THE CAR WARMS UP. #3 - THERE'S A CONSTANT ISSUE OF THE CAR VIBRATING WHEN BEING DRIVEN AT 55 - 60 MPH.
NHTSA complaint #10786431 — an unverified report by a vehicle owner.
Somerville, MA
FUEL/PROPULSION SYSTEM
#1 - I CONSTANTLY HAVE MY ENGINE LIGHT ON AND DURING 2 INSPECTIONS I RECEIVED A SAFETY/EMISSIONS RECALL PRINTOUT, DEFECT # DR-1209 FOR MASS AIR FLOW SENSORS. BOTH TIMES I HAVE TAKEN IT TO THE LOCAL DEALER AND THEY CLAIMED THERE'S NO RECALL FOR IT. I JUST NOTICED ON THE NHTSA SITE, THAT RECALLS ONLY GO BACK AS FAR AS 1999. THEY ALSO SAID THAT SINCE IT'S NO LONGER A "POLICE OWNED" VEHICLE, THEY WOULDN'T FIX IT. # 2 - I HAVE BEEN GETTING A CONSTANT SEVERE FUEL SMELL THAT PERMEATES THROUGH THE CAR WHICH IS EXACERBATED WITH WARM WEATHER AND OR WHEN THE CAR WARMS UP. #3 - THERE'S A CONSTANT ISSUE OF THE CAR VIBRATING WHEN BEING DRIVEN AT 55 - 60 MPH.
NHTSA complaint #10786431 — an unverified report by a vehicle owner.
at 150,000 milesFlorence, SC
ENGINE
TL* THE CONTACT OWNS A 1996 CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THERE WAS A SMALL FRACTURED IN THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE MANIFOLD FAILURE WAS RECURRING. THE MANUFACTURE WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. UPDATED 3/21/14
NHTSA complaint #10559561 — an unverified report by a vehicle owner.
at 150,000 milesFlorence, SC
ENGINE
TL* THE CONTACT OWNS A 1996 CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE MANIFOLD HAD FAILED FOR THE SECOND TIME IN TEN YEARS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE INDEPENDENT MECHANIC DIAGNOSED THAT THERE WAS A SMALL FRACTURE IN THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURED WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10559562 — an unverified report by a vehicle owner.
at 35 milesPhoenix, AZ
VEHICLE SPEED CONTROL
I PURCHASE MY VEHICLE ON OCTOBER 24TH, 2011 FROM A PRIVATE PARTY WHO SAID, "THE COOLANT LEAK", BUT THE VEHICLE OVER HEATED WHEN I DROVE IT HOME LESS THAN 3 MILES AWAY THE HOOD OF MY CAR WAS SMOKING. AFTER TAKING IT TO A LOCAL MECHANIC WITH MY FRIEND WHO DROVE HIS CAR TO ENSURE MY SAFETY, MY CAR BEGAN TO OVER HEAT AFTER DRIVING IT FOR 10 MINUTES! I WAS SO FRANTIC THAT I THOUGHT I WAS GOING TO BURNED UP IN THE CAR. THE MECHANIC TOLD ME THE NEXT DAY IT WAS THE INTAKE MANIFOLD AND INFORM ME THAT THIS MAY BE A RECALL AND TO CHECK WITH THE FORD CORPORATION AND I DID CALLED FORD CORPORATION AND FOUND OUT THIS VEHICLE HAD CONTROL CRUISE HARNESS AND A INTAKE MANIFOLD RECALL ID IS 01M02, THE DEALERSHIP FOR CAMELBACK FORD IN PHOENIX, MR. CHAD MCDOWELL OFFER THIS RECALL NUMBER BUT HIS EMPLOYEE [XXX] OFFER TO HELP ME FIX THE BOTH PROBLEMS, THEN LATER ON NEGATED. I FEEL A RECALL OF ANY VEHICLE SHOULD NEVER BE EXPIRED BASE ON THESE ISSUES OF SAFETY AND REGARDLESS OF A SETTLEMENT THAT MAY HAVE BEEN REACHED, THERE ARE MILLIONS OF PEOPLE WHO NEED TO HAVE THEIR VEHICLE REPAIR TO MAKE IT AT LEAST A WHOLE AGAIN AS MUCH AS POSSIBLE AND AVOID A POSSIBLE INJURY OR DEATH. I FOUND THE RECALL OF THIS INTAKE MANIFOLD OFFERING CONSUMER UP TO $ 750 TO REPAIR THE CAR WITHOUT ANY RECEIPTS? WHAT ABOUT THE PEOPLE WHO PURCHASE THE VEHICLE AFTERWARDS, IS THAT FAIR. NOW MY CONCERN IS THAT I AM SMELLING GASOLINE WHEN I AM DRIVING AND I BELIEVED IT MAY HAVE SOMETHING TO DO WITH THE GAS LINE OR THE SENSOR, AND I HATE PUTTING MORE MONEY INTO THE VEHICLE. I FEAR THAT THE MECHANIC WILL TELL ME ITS GOING TO BE A COSTLY MATTER AND IT'S NEVER GOING TO STOP WITH THIS CAR AND I JUST WANT TO GET RID OF IT OR HAVE IT REPAIR AS IT SHOULD OF BEEN BY THE DEALERSHIP BUT THE FORD COMPANY WOULD NOT APPROVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10436423 — an unverified report by a vehicle owner.
at 35 milesPhoenix, AZ
FUEL SYSTEM, GASOLINE
I PURCHASE MY VEHICLE ON OCTOBER 24TH, 2011 FROM A PRIVATE PARTY WHO SAID, "THE COOLANT LEAK", BUT THE VEHICLE OVER HEATED WHEN I DROVE IT HOME LESS THAN 3 MILES AWAY THE HOOD OF MY CAR WAS SMOKING. AFTER TAKING IT TO A LOCAL MECHANIC WITH MY FRIEND WHO DROVE HIS CAR TO ENSURE MY SAFETY, MY CAR BEGAN TO OVER HEAT AFTER DRIVING IT FOR 10 MINUTES! I WAS SO FRANTIC THAT I THOUGHT I WAS GOING TO BURNED UP IN THE CAR. THE MECHANIC TOLD ME THE NEXT DAY IT WAS THE INTAKE MANIFOLD AND INFORM ME THAT THIS MAY BE A RECALL AND TO CHECK WITH THE FORD CORPORATION AND I DID CALLED FORD CORPORATION AND FOUND OUT THIS VEHICLE HAD CONTROL CRUISE HARNESS AND A INTAKE MANIFOLD RECALL ID IS 01M02, THE DEALERSHIP FOR CAMELBACK FORD IN PHOENIX, MR. CHAD MCDOWELL OFFER THIS RECALL NUMBER BUT HIS EMPLOYEE [XXX] OFFER TO HELP ME FIX THE BOTH PROBLEMS, THEN LATER ON NEGATED. I FEEL A RECALL OF ANY VEHICLE SHOULD NEVER BE EXPIRED BASE ON THESE ISSUES OF SAFETY AND REGARDLESS OF A SETTLEMENT THAT MAY HAVE BEEN REACHED, THERE ARE MILLIONS OF PEOPLE WHO NEED TO HAVE THEIR VEHICLE REPAIR TO MAKE IT AT LEAST A WHOLE AGAIN AS MUCH AS POSSIBLE AND AVOID A POSSIBLE INJURY OR DEATH. I FOUND THE RECALL OF THIS INTAKE MANIFOLD OFFERING CONSUMER UP TO $ 750 TO REPAIR THE CAR WITHOUT ANY RECEIPTS? WHAT ABOUT THE PEOPLE WHO PURCHASE THE VEHICLE AFTERWARDS, IS THAT FAIR. NOW MY CONCERN IS THAT I AM SMELLING GASOLINE WHEN I AM DRIVING AND I BELIEVED IT MAY HAVE SOMETHING TO DO WITH THE GAS LINE OR THE SENSOR, AND I HATE PUTTING MORE MONEY INTO THE VEHICLE. I FEAR THAT THE MECHANIC WILL TELL ME ITS GOING TO BE A COSTLY MATTER AND IT'S NEVER GOING TO STOP WITH THIS CAR AND I JUST WANT TO GET RID OF IT OR HAVE IT REPAIR AS IT SHOULD OF BEEN BY THE DEALERSHIP BUT THE FORD COMPANY WOULD NOT APPROVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10436423 — an unverified report by a vehicle owner.
at 35 milesPhoenix, AZ
ELECTRICAL SYSTEM
I PURCHASE MY VEHICLE ON OCTOBER 24TH, 2011 FROM A PRIVATE PARTY WHO SAID, "THE COOLANT LEAK", BUT THE VEHICLE OVER HEATED WHEN I DROVE IT HOME LESS THAN 3 MILES AWAY THE HOOD OF MY CAR WAS SMOKING. AFTER TAKING IT TO A LOCAL MECHANIC WITH MY FRIEND WHO DROVE HIS CAR TO ENSURE MY SAFETY, MY CAR BEGAN TO OVER HEAT AFTER DRIVING IT FOR 10 MINUTES! I WAS SO FRANTIC THAT I THOUGHT I WAS GOING TO BURNED UP IN THE CAR. THE MECHANIC TOLD ME THE NEXT DAY IT WAS THE INTAKE MANIFOLD AND INFORM ME THAT THIS MAY BE A RECALL AND TO CHECK WITH THE FORD CORPORATION AND I DID CALLED FORD CORPORATION AND FOUND OUT THIS VEHICLE HAD CONTROL CRUISE HARNESS AND A INTAKE MANIFOLD RECALL ID IS 01M02, THE DEALERSHIP FOR CAMELBACK FORD IN PHOENIX, MR. CHAD MCDOWELL OFFER THIS RECALL NUMBER BUT HIS EMPLOYEE [XXX] OFFER TO HELP ME FIX THE BOTH PROBLEMS, THEN LATER ON NEGATED. I FEEL A RECALL OF ANY VEHICLE SHOULD NEVER BE EXPIRED BASE ON THESE ISSUES OF SAFETY AND REGARDLESS OF A SETTLEMENT THAT MAY HAVE BEEN REACHED, THERE ARE MILLIONS OF PEOPLE WHO NEED TO HAVE THEIR VEHICLE REPAIR TO MAKE IT AT LEAST A WHOLE AGAIN AS MUCH AS POSSIBLE AND AVOID A POSSIBLE INJURY OR DEATH. I FOUND THE RECALL OF THIS INTAKE MANIFOLD OFFERING CONSUMER UP TO $ 750 TO REPAIR THE CAR WITHOUT ANY RECEIPTS? WHAT ABOUT THE PEOPLE WHO PURCHASE THE VEHICLE AFTERWARDS, IS THAT FAIR. NOW MY CONCERN IS THAT I AM SMELLING GASOLINE WHEN I AM DRIVING AND I BELIEVED IT MAY HAVE SOMETHING TO DO WITH THE GAS LINE OR THE SENSOR, AND I HATE PUTTING MORE MONEY INTO THE VEHICLE. I FEAR THAT THE MECHANIC WILL TELL ME ITS GOING TO BE A COSTLY MATTER AND IT'S NEVER GOING TO STOP WITH THIS CAR AND I JUST WANT TO GET RID OF IT OR HAVE IT REPAIR AS IT SHOULD OF BEEN BY THE DEALERSHIP BUT THE FORD COMPANY WOULD NOT APPROVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10436423 — an unverified report by a vehicle owner.
at 35 milesPhoenix, AZ
ENGINE AND ENGINE COOLING
I PURCHASE MY VEHICLE ON OCTOBER 24TH, 2011 FROM A PRIVATE PARTY WHO SAID, "THE COOLANT LEAK", BUT THE VEHICLE OVER HEATED WHEN I DROVE IT HOME LESS THAN 3 MILES AWAY THE HOOD OF MY CAR WAS SMOKING. AFTER TAKING IT TO A LOCAL MECHANIC WITH MY FRIEND WHO DROVE HIS CAR TO ENSURE MY SAFETY, MY CAR BEGAN TO OVER HEAT AFTER DRIVING IT FOR 10 MINUTES! I WAS SO FRANTIC THAT I THOUGHT I WAS GOING TO BURNED UP IN THE CAR. THE MECHANIC TOLD ME THE NEXT DAY IT WAS THE INTAKE MANIFOLD AND INFORM ME THAT THIS MAY BE A RECALL AND TO CHECK WITH THE FORD CORPORATION AND I DID CALLED FORD CORPORATION AND FOUND OUT THIS VEHICLE HAD CONTROL CRUISE HARNESS AND A INTAKE MANIFOLD RECALL ID IS 01M02, THE DEALERSHIP FOR CAMELBACK FORD IN PHOENIX, MR. CHAD MCDOWELL OFFER THIS RECALL NUMBER BUT HIS EMPLOYEE [XXX] OFFER TO HELP ME FIX THE BOTH PROBLEMS, THEN LATER ON NEGATED. I FEEL A RECALL OF ANY VEHICLE SHOULD NEVER BE EXPIRED BASE ON THESE ISSUES OF SAFETY AND REGARDLESS OF A SETTLEMENT THAT MAY HAVE BEEN REACHED, THERE ARE MILLIONS OF PEOPLE WHO NEED TO HAVE THEIR VEHICLE REPAIR TO MAKE IT AT LEAST A WHOLE AGAIN AS MUCH AS POSSIBLE AND AVOID A POSSIBLE INJURY OR DEATH. I FOUND THE RECALL OF THIS INTAKE MANIFOLD OFFERING CONSUMER UP TO $ 750 TO REPAIR THE CAR WITHOUT ANY RECEIPTS? WHAT ABOUT THE PEOPLE WHO PURCHASE THE VEHICLE AFTERWARDS, IS THAT FAIR. NOW MY CONCERN IS THAT I AM SMELLING GASOLINE WHEN I AM DRIVING AND I BELIEVED IT MAY HAVE SOMETHING TO DO WITH THE GAS LINE OR THE SENSOR, AND I HATE PUTTING MORE MONEY INTO THE VEHICLE. I FEAR THAT THE MECHANIC WILL TELL ME ITS GOING TO BE A COSTLY MATTER AND IT'S NEVER GOING TO STOP WITH THIS CAR AND I JUST WANT TO GET RID OF IT OR HAVE IT REPAIR AS IT SHOULD OF BEEN BY THE DEALERSHIP BUT THE FORD COMPANY WOULD NOT APPROVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10436423 — an unverified report by a vehicle owner.
at 125,000 milesAurora, IL
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING AT A LOW SPEED THE FRONT DRIVERS SIDE LOWER CONTROL ARM BROKE. THE CONTACT DID NOT TALK TO THE MANUFACTURER REGARDING THE LOWER CONTROL ARM. THE CONTACT STATED THE VEHICLE WAS UNSAFE TO DRIVE. THE FAILURE MILEAGE WAS 125,000.
NHTSA complaint #10407258 — an unverified report by a vehicle owner.
at 17,000 milesChapel Hill, NC
STRUCTURE
TL* THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. HE TOOK HIS VEHICLE FOR INSPECTION AND THE MECHANIC TOLD HIM THAT THE UNDERCARRIAGE WAS POSITIONED INCORRECTLY, WHICH INCREASES THE RISK THAT A FIRE WOULD OCCUR. (HE STATED THAT HE COULD NOT REMEMBER SPECIFICALLY WHAT THE MECHANIC SAID). HE HAD NOT TAKEN THE VEHICLE TO THE DEALERSHIP OR SPOKEN WITH THE MANUFACTURER TO-DATE. THE CURRENT MILEAGE WAS APPROXIMATELY 18,000. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.
NHTSA complaint #10288940 — an unverified report by a vehicle owner.
at 82,000 milesE North Port, NY
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE AIR INTAKE MANIFOLD ON THE VEHICLE WAS MANUFACTURED OUT OF PLASTIC, WHICH CAUSED ANTI-FREEZE TO LEAK ONTO THE ENGINE. THE ANTI-FREEZE LEAK WAS NOTICED DUE TO THE BURNING CHEMICAL ODOR AND SMOKE COMING FROM UNDER THE HOOD. THE DEALER STATED THAT THE REPAIRS WOULD COST OVER $1,000 AT THE CONTACT'S EXPENSE. HE WAS DENIED REPAIRS UNDER THE CLASS ACTION LAWSUIT. WHEN THE HEATER WAS ACTIVATED, THE ODOR FROM THE ANTI-FREEZE WAS OVERBEARING IN THE PASSENGER COMPARTMENT OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 82,000. UPDATED 4/16/09 *CN UPDATED 04/20/09.
NHTSA complaint #10261515 — an unverified report by a vehicle owner.
at 196,000 milesDallas, TXFire
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA WHICH WAS PURCHASED IN 2004. SHE NOTICED AN ORANGE FLAME UNDER THE VEHICLE AND SMOKE UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE QUICKLY ENGULFED THE ENTIRE VEHICLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 196,000. UPDATED 03/17/09. *LJ UPDATED 03/17/09.
NHTSA complaint #10253080 — an unverified report by a vehicle owner.
at 196,000 milesDallas, TXFire
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA WHICH WAS PURCHASED IN 2004. SHE NOTICED AN ORANGE FLAME UNDER THE VEHICLE AND SMOKE UNDER THE HOOD. THE FIRE DEPARTMENT WAS NOTIFIED AND THE FIRE QUICKLY ENGULFED THE ENTIRE VEHICLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 196,000. UPDATED 03/17/09. *LJ UPDATED 03/17/09.
NHTSA complaint #10253080 — an unverified report by a vehicle owner.
Grenada, MSFire
VEHICLE SPEED CONTROL
1996 FORD CROWN VICTORIA CAUGHT FIRE. CONSUMER STATES THAT THE CAR CAUGHT FIRE IN AUGUST AND SHE RECEIVED A RECALL IN SEPTEMBER. SHE BELIEVES THAT SHE WASN'T TREATED FAIRLY BY FORD. SHE LOST BOTH CARSEATS, TIRES, BRAKES, AND ROTORS IN THE FIRE.
NHTSA complaint #10229544 — an unverified report by a vehicle owner.
at 150,000 milesVallejo, CAFire
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE BRAKE RESERVOIR CAUGHT FIRE AND CAUSED THE DRIVER SIDE EMERGENCY BRAKE TO FAIL. THE FAILURE ALSO CAUSED THE WHEELS TO LOCK. THE MANUFACTURER ADVISED THE CONTACT TO CALL HIS INSURANCE COMPANY FOR A CLAIM. THE VEHICLE WAS PARKED AT THE TIME OF THE FIRE. THE FAILURE MILEAGE WAS 150,000.
NHTSA complaint #10226322 — an unverified report by a vehicle owner.
at 103,582 milesIndianapolis, IN
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT STATED THAT SHE TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL REPAIRED FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL. THE SAME DAY AFTER THE REPAIR WAS PERFORMED, WHILE DRIVING APPROXIMATELY 70 MPH, SHE DISCOVERED THAT THE CRUISE CONTROL DID NOT WORK PROPERLY. THE CONTACT TOOK THE VEHICLE BACK TWO TIMES TO HAVE THE CRUISE CONTROL REPAIRED, BUT THE FAILURE STILL PERSISTS. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 104,000 AND FAILURE MILEAGE WAS 103,582.
NHTSA complaint #10224808 — an unverified report by a vehicle owner.
at 111,000 milesHardy, AR
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. WHILE DRIVING 10-15 MPH, THE THERMOSTAT STUCK AND BECAME HOT. THE VEHICLE OVERHEATED AND THE INTAKE MANIFOLD FAILED. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER BECAUSE IT CANNOT BE DRIVEN. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 111,000.
NHTSA complaint #10224451 — an unverified report by a vehicle owner.
at 111,000 milesHardy, AR
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. WHILE DRIVING 10-15 MPH, THE THERMOSTAT STUCK AND BECAME HOT. THE VEHICLE OVERHEATED AND THE INTAKE MANIFOLD FAILED. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL. THE VEHICLE HAS NOT BEEN TAKEN TO THE DEALER BECAUSE IT CANNOT BE DRIVEN. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 111,000.
NHTSA complaint #10224451 — an unverified report by a vehicle owner.
Richmond, VA
VEHICLE SPEED CONTROL:CRUISE CONTROL
RECALL AND THEN NO AVAILABLE REPLACEMENT PART FOR 6+ MONTHS. I HAVE BEEN TOLD THERE ARE OVER 700 PEOPLE AHEAD OF ME WAITING FOR THE REPLACEMENT PART!
NHTSA complaint #10223141 — an unverified report by a vehicle owner.
Fifield, WI
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR THE VEHICLE SPEED CONTROL IN AUGUST OF 2007. THE SPEED CONTROL SWITCH WAS DISCONNECTED AT THAT TIME. HE HAS BEEN INFORMED EVERY MONTH THEREAFTER THAT THE RECALL PART HAS STILL NOT BEEN RECEIVED. THERE HAD BEEN NO FAILURE TO DATE. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 62,000.
NHTSA complaint #10216506 — an unverified report by a vehicle owner.
Myrtle Beach, SC
VEHICLE SPEED CONTROL
FORD RECAL NUMBER 05S28 REPLACE FAULTY SPEED CONTROL HARNESS. I RECEIVED A LETTER OF RECALL DATED AUG OF 2007 AND WENT TO A LOCAL DEALER AND THE SPEED CONTROL WAS DISCONNECTED AND THEN THE DEALER INFORMED ME THAT THE PREPLACEMENT PART WAS NOT IN STOCK THE RECALL LETTER STATED THAT THE PART WOULD BE AVAILABLE IN THE 4TH QUARTED OF 07. I CALLED THE DEALER ON MANY OCASSIONS AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FROM FORD MOTOR CO. HERE IT IS JAN 2008 AND I STILL DON'T HAVE MY CAR REPAIRED.
NHTSA complaint #10214520 — an unverified report by a vehicle owner.
Niagra Falls, NY
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL) IN AUGUST OF 2007. THE DEACTIVATION SWITCH HAS NOT YET BEEN DISCONNECTED. HE NOTIFIED FORD MOTOR COMPANY AND THE DEALER NUMEROUS TIMES AND THEY CONTINUE TO INFORM HIM THAT THE PARTS ARE UNAVAILABLE. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 40,000. UPDATED 02-19-08 *BF UPDATED 02/19/08
NHTSA complaint #10214013 — an unverified report by a vehicle owner.
at 160,839 milesLeague City, TX
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 1996 FORD CROWN VICTORIA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEACTIVATION SWITCH WAS DISCONNECTED BY THE DEALER. FORD STATED THAT THE PART WOULD BE UNAVAILABLE UNTIL JANUARY OF 2008. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 160,000. UPDATED 01/09/08. *LJ THE CONSUMER STATED MADE 2 CALLS TO THE DEALER INQUIRING ABOUT THE PART AND REPAIR TO THE CRUISE CONTROL WHICH IS NEEDED BECAUSE OF NERVE DAMAGE. UPDATED 12/12/07
NHTSA complaint #10208404 — an unverified report by a vehicle owner.