FaultScore

FaultScore report

1996 Ford E-350 problems

Owners have filed 59 complaints about the 1996 Ford E-350 with NHTSA between 1996 and 2017. The largest single group is the brakes. Across this model's run it ranks 12 of 26 worst.

C

FaultScore 53/100

Higher is worse. Measured against the other years of the Ford E-350.

How this is worked out

The numbers

59

Complaints

0

Crashes reported

1

Fires reported

1

Injuries reported

38,934 mi

Median mileage at failure

Half of reported failures happened before this

50%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 61 vs 50 Severity 17 vs 50 Early failure 85 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 61
Against the median year of the Ford E-350. 50 means typical for this model; 100 means roughly double.
Severity — 17
3.4% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 85
50% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 1996 compares with every other Ford E-350

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 1996 Ford E-350

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Brakes 20 33.9%

0 crashes, 1 fires · median 190,434 mi

Tires 19 32.2%

Median failure at 21,600 miles

Fuel & Propulsion 4 6.8%

Median failure at 77,320 miles

Engine & Cooling 4 6.8%

Median failure at 109,000 miles

Suspension 3 5.1%

Median failure at 19,700 miles

Transmission & Drivetrain 2 3.4%

Median failure at 42,000 miles

Other & Unspecified 1 1.7%
Equipment & Accessories 1 1.7%
Seat Belts 1 1.7%
Lights 1 1.7%
Acceleration & Cruise Control 1 1.7%
Body & Structure 1 1.7%
Electrical System 1 1.7%

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Tread/Belt 9 30.0%
Antilock/Traction Control/Electronic Limited Slip 9 30.0%
Rotor 3 10.0%
Pads 2 6.7%
Gasoline 2 6.7%
Disc 2 6.7%
Automatic Transmission 2 6.7%
Leaf 1 3.3%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

10,000 – 24,999 miles 4 33.3%
25,000 – 49,999 miles 3 25.0%
50,000 – 74,999 miles 1 8.3%
75,000 – 99,999 miles 1 8.3%
100,000 – 149,999 miles 2 16.7%
150,000+ miles 1 8.3%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Oct 1996 peak 4 Sep 2017

NHTSA investigations into the 1996 Ford E-350

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE02070 Opened 1 Oct 2002 Closed 9 Jan 2003 SERVICE BRAKES, HYDRAULIC

ALLEGED BRAKE HOSE FAILURES

FORD HAS RECEIVED NO OWNER REPORTS OF FAILURE, OTHER THAN THE FOUR ODI REPORTS THAT CAME FROM A SINGLE FLEET IN NEW YORK STATE.FORD ALSO REPORTS THAT IT HAS RECEIVED NO FIELD REPORTS AND DID NOT IDENTIFY ANY WARRANTY CLAIMS ALLEGING THE SUBJECT PROBLEM.FORD ESTIMATES THAT THE 86,910 SUBJECT VEHICLES (THAT HAVE OVER 6 YEARS EXPOSURE), HAVE ACCUMULATED OVER SIX BILLION MILES OF SERVICE AND THAT THE VIRTUAL LACK OF REPORTS INDICATES THAT THERE IS NO DEFECT TREND.BASED ON FORD'S DATA, A SAFETY RELATED DEFECT TREND DOES NOT APPEAR TO EXIST AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT A...

Recalls on the 1996 Ford E-350

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

09V399000

VEHICLE SPEED CONTROL

FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.

Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.

08V051000

VEHICLE SPEED CONTROL:CRUISE CONTROL

FORD IS RECALLING 225,000 MY 1992-2003 ECONOLINE, MY 1993-1995 TAURUS SHO, MY 1992-1998 CROWN VICTORIA, MY 1993 BRONCO, F-SERIES, MY 1995-1997 F-SERIES SUPER DUTY STRIPPED CHASSIS, MY 1992-1998 MERCURY GRAND MARQUIS, AND MY 1992-1995 LINCOLN TOWN CAR VEHICLES. THE AFFECTED VEHICLES WERE PREVIOUSLY REPAIRED USING A WIRING HARNESS THAT IS NOT COMPATIBLE WITH THE VEHICLE CIRCUIT POLARITY.

Risk: AS A RESULT, THE FUSE IS LOCATED IN THE OUTPUT CIRCUIT RATHER THAN IN THE INTENDED INPUT POWER FEED CIRCUIT, AND MAY NOT OFFER THE INTENDED PROTECTION IN THE EVENT OF AN ELECTRICAL SHORT TO GROUND.

06V286000

VEHICLE SPEED CONTROL

ON CERTAIN TRUCKS EQUIPPED WITH SPEED CONTROL, GASOLINE OR NATURAL GAS ENGINES, THE SPEED CONTROL DEACTIVATION SWITCH MAY OVERHEAT.

Risk: OVERHEATING COULD RESULT IN SMOKE OR BURN AND AN UNDERHOOD FIRE.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Newport, NC Fire

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

UPON INSTALLING PERFORMANCE FRICTION BRAKE PADS ON VEHICLE, I FELT THEY WERE WRONG. I CALLED AUTO ZONE FROM WHOM I PURCHASED AFTER MEASURING AND FINDING THEY WERE 0.773 THICK. THEY ASSURED ME THEY WERE THE RIGHT PADS. I INSTALLED AND THOUGHT NOTHING MORE OF IT. UPON DRIVING VEHICLE AROUND A MONTH LATER, I HAD NOT GOTTEN 5 MILES WHEN THE FRICTION CAUSED MY CALIPER SEALS TO CATCH FIRE. WE CONTACTED PERFORMANCE FRICTION THE SAME DAY AND TALKED TO MIKE COCHRANE, WHO ASSURED HE WOULD INVESTIGATE AND GET BACK TO ME. AFTER NOT HEARING ANYTHING FOR OVER A WEEK, WE CONTACTED AGAIN. THIS TIME I TALKED TO JENNIFER RAMSEY, WHOM CONTACTED ME THE FOLLOWING VIA E-MAIL AND SAID THEY WOULD INVESTIGATE AND GET BACK. I DID SOME INVESTIGATING MYSELF AND FOUND THE FOLLOWING : NAPA PADS MEASURED 0.719 ; ALBANY 0.720 ; WAGNER 0.717 ; WAGNER HEAVY DUTY 0.738 AAND MOTORCRAFT 0.738. I REPORTED THESE FINDINGS TO MS. RAMSEY AND ASKED WHY THEIR PADS WERE NEARLY 0.040 THICKER THAN ANY OTHER MANUFACTURER, BUT STILL HAVE NO ANSWER. THE LAST CONTACT I RECEIVED FROM MS. RAMSEY STATED THAT THESE PADS WERE HIGH VOLUME SELLERS AND THEY HAD NO OTHER COMPLAINTS, AND THEY WERE STILL INVESTIGATING DATED 11/07/01. I LAST E-MAILED MS. RAMSEY ON 12/07/01 AND HAVE RECEIVED NO RESPONSE. THANK YOU.

NHTSA complaint #755991 — an unverified report by a vehicle owner.

Lockhart, TX 1 injured

SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP

THE BRAKES FAIL ON WET ROADS AND QUICK STOPS.

NHTSA complaint #722003 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 33,500 miles Tulsa, OK

FUEL/PROPULSION SYSTEM

APPROXIMATELY 6 TIMES ON A 800 MILE ROAD TRIP WHEN IT WAS 90 DEGREES OR HOTTER IN THE AFTERNOON MY 1996 E350 MOTORHOME WOULD STOP RUNNING AT HIGHWAY SPEED STRANDING US IN A DANGEROUS SITUATION ON I40. AFTER SITTING IDLE FOR 30-60 MINUTES IT WOULD START AND RUN MAYBE 30 MILES AND STOP. IN THE COOL OF THE EVENING OR MORNING IT WOULD RUN AS LONG AS NEEDED. THE PROBLEM IS AN INADEQUATE FUEL PUMP WHICH IS WELL DOCUMENTED ON MANY INTERNET BLOGS. IN MID YEAR 1996 FORD UPGRADED TO A TURBINE FUEL PUMP WHICH I HAVE NOW PAID $450 TO INSTALL. THIS UPGRADE SOLVES THE PROBLEM. I WAS ALSO STRANDED AT MAJOR INTERSECTIONS ALSO. I READ THERE MIGHT HAVE BEEN A RECALL FOR THIS PROBLEM WHICH I CANNOT FIND. MY UNDERSTANDING OF THE PROBLEM IS THAT THE ORIGINAL FUEL PUMP WAS A GEROTOR WHICH CAUSED CAVITATION OF FUEL WHICH CAUSED AIR TO REACH THE FUEL RAIL CAUSING THE VAPOR LOCK LIKE PROBLEM.

NHTSA complaint #11022754 — an unverified report by a vehicle owner.

at 345,000 miles Yorba Linda, CA

SERVICE BRAKES

ABS SPORADICALLY CAUSES DIFFICULTY IN PRESSING THE BREAK PEDAL WHILE RHYTHMICALLY PULLING HARD RIGHT. HIGHWAY OR SURFACE SPEEDS. GOOGLE HAS MANY WITH THE SAME PROBLEM AND NO FIX. NO CODES ARE THROWN. DEALERS ARE NO HELP. MUST DISABLE THE ABS BY PULLING THE 60AMP FUSE.

NHTSA complaint #10898062 — an unverified report by a vehicle owner.

at 109,000 miles Kernersville, NC

FUEL SYSTEM, DIESEL

THIS ISSUE WAS ON A 1996 FORD F350 AMBULANCE ON ROUTE TO EMERGENCY CALL WHEN ENGINE SHUT DOWN AND LOST ALL POWER LIKE IT WAS OUT OF FUEL 7.3 LITER DIESEL AND TANK WAS FULL. HAD UNIT TOWED TO CROSS WOOD FORD IN KERNERSVILLE NC AND $2700.00 LATER AFTER NEW FUEL TANK FUEL PUMP 6 INJECTORS AND TURBO DUE TO LINER INSIDE OF TANK CAME OFF AND CLOGGED THE FUEL SYSTEM AND ENGINE FORD MOTOR COMPANY WAS NO HELP AND SAID SINCE THE VEHICLE WAS OUT OF WARRANTY THEY WOULD NOT DO ANYTHING TO RESOLVE THE COST ISSUES.

NHTSA complaint #10520493 — an unverified report by a vehicle owner.

at 109,000 miles Kernersville, NC

ENGINE

THIS ISSUE WAS ON A 1996 FORD F350 AMBULANCE ON ROUTE TO EMERGENCY CALL WHEN ENGINE SHUT DOWN AND LOST ALL POWER LIKE IT WAS OUT OF FUEL 7.3 LITER DIESEL AND TANK WAS FULL. HAD UNIT TOWED TO CROSS WOOD FORD IN KERNERSVILLE NC AND $2700.00 LATER AFTER NEW FUEL TANK FUEL PUMP 6 INJECTORS AND TURBO DUE TO LINER INSIDE OF TANK CAME OFF AND CLOGGED THE FUEL SYSTEM AND ENGINE FORD MOTOR COMPANY WAS NO HELP AND SAID SINCE THE VEHICLE WAS OUT OF WARRANTY THEY WOULD NOT DO ANYTHING TO RESOLVE THE COST ISSUES.

NHTSA complaint #10520493 — an unverified report by a vehicle owner.

Glen Burnie, MD

SEAT BELTS

DRIVERS SIDE SEAT BELT LATCH DOES NOT LOCK.

NHTSA complaint #10445627 — an unverified report by a vehicle owner.

at 35,869 miles LAS Vegas, NV

SERVICE BRAKES, HYDRAULIC

DISCOVERY OF CRACKED FRONT ROTORS ON MY 1996 E-350 MOTORHOME. FIRST CRACKED ROTOR FOUND IN MAY 2007 WITH 35,000 MILES ON VEHICLE. SECOND CRACKED ROTOR FOUND IN SEPTEMBER 2009 WITH 41,000 MILES ON VEHICLE.

NHTSA complaint #10279777 — an unverified report by a vehicle owner.

at 42,000 miles Jefferson City, TN

POWER TRAIN:AUTOMATIC TRANSMISSION

SUBJECT VEHICLE IS A FORD E350 SUPERDUTY VAN CHASSIS MANUFACTURED IN MAY 1996 WITH VN [XXX] EQUIPPED WITH A E40D TRANSMISSION. THE TRANSMISSION IN A 1997 CLASS C MOTORHOME STARTED TO LEAK. THE PROBLEM WAS DETECTED BEFORE COMPLETE FAILURE, WHICH COULD HAVE RESULTED IN A FIRE. VEHICLE HAD TO BE TOWED TO GARAGE. WHEN TRANSMISSION WAS REBUILT A SEAL HAD TO BE REPLACE. THE OEM PART NUMBER WAS E9TP 7AP48 AA. THE SEAL WAS REPLACE WITH A PART FROM PERCISION INTERNATIONAL WITH PART NUMBER 16601EV, WHICH CAME WITH THE FOLLOWING ADVISORY "THE ORIGINAL DESIGN SILICONE RUBBER IS NOT AS COMPATIBLE WITH NEW FORD MERCRON V FLUID. ALSO IT'S NOT ABLE TO HOLD UP TO THE DEMANDS OF HEAVY DUTY TRUCK APPLICATIONS." IF THIS IS IN FACT THE CASES THE AFFECTED VEHICLES SHOULD BE REVIEWED AND IF NECESSARY RECALLED. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10041552 — an unverified report by a vehicle owner.

at 19,700 miles Cotati, CA

TIRES

WHILE DRIVING AT 45/55 MPH RIGHT FRONT TIRE WENT OUT OF ROUND, AND THE LEFT FRONT TIRE STARTED SHOWING SIGNS OF FATIGUE. WHEN THIS OCCURRED FRONT SHOCKS FAILED, AND THE HYDRAULIC FLUID SPILLED ONTO THE CATALYTIC CONVERTER. THIS RESULTED IN SEVERE FRONTAL VEHICLE DAMAGE. THE MANUFACTURER HAD BEEN NOTIFIED.

NHTSA complaint #10042686 — an unverified report by a vehicle owner.

at 19,700 miles Cotati, CA

SUSPENSION:FRONT:SHOCK ABSORBER

WHILE DRIVING AT 45/55 MPH RIGHT FRONT TIRE WENT OUT OF ROUND, AND THE LEFT FRONT TIRE STARTED SHOWING SIGNS OF FATIGUE. WHEN THIS OCCURRED FRONT SHOCKS FAILED, AND THE HYDRAULIC FLUID SPILLED ONTO THE CATALYTIC CONVERTER. THIS RESULTED IN SEVERE FRONTAL VEHICLE DAMAGE. THE MANUFACTURER HAD BEEN NOTIFIED.

NHTSA complaint #10042686 — an unverified report by a vehicle owner.

at 23,000 miles Binghamton, NY

TIRES:TREAD/BELT

CONSUMER STATES THAT WHILE DRIVING AT 55 MPH TREAD ON THE PASSENGER SIDE REAR SEPARATED FROM THE TIRE. SEVERAL WEEKS LATER THE SAME THING HAPPENED WITH THE FRONT PASSENGER TIRE WHILE DRIVING AT 65 MPH.

NHTSA complaint #10031886 — an unverified report by a vehicle owner.

at 52,000 miles Napa, CA

TIRES:VALVE

CONSUMER STATES THAT VALVE STEMS RECOMMENDED FOR VEHICLE IS NOT EFFECTIVE AFTER 8000 MILES. ON SEVERAL OCCASIONS TIRES WOULD BECOME FLAT FOR NO APPARENT REASON. VEHICLE WAS TAKEN TO A REPAIR SHOP, WHO INFORMED CONSUMER OF THE VALVE PROBLEM.

NHTSA complaint #10031897 — an unverified report by a vehicle owner.

at 77,320 miles Morgantown, WV

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS

THE INJECTOR MODULE FAILED, WHICH CAUSED THE POWER STEERING TO STOP WORKING. *JB THIS WAS THE SECOND FUEL INJECTOR DRIVER MODULE THAT FAILED DUE TO WATER IN THE MODULE. THE ENGINE STOPPED WITH OVT WARNING. SCC

NHTSA complaint #10009381 — an unverified report by a vehicle owner.

Vidor, TX

EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT

GULF STREAM RV MANIFACTORYING. BUILT THE CLASS C RV ON FORD E-350 CUT A WAY CHASSIS. THE FORD CHASSIS MANUAL STATES THAT IT IS SUPPLIED W/ 2 HAZARD AND TURN LIGHTS ON FRONT AND 2 ON THE BACK (TOTAL OF 4 LIGHTS) AND A FLASHER FOR 2 BULB AND 4 BULB MAX FLASHER #SF-602 THIS IS THE ONLY FLASHER THAT FORD HAS. GULF STREAM ADDED ANOTHER TURN/ HAZARD BULB ON EACH SIDE ON REAR. PLUS TWO TRAILOR LIGHTS. THE FORD REFERENCE MANUEL PAGE 19 TABLE H STATES THAT IF MORE LIGHTS ARE ADDED THEY ARE TO CHANGE THE TURN SIGNAL FLASHER. WITH ONE HAVING THE CORRECT LAMP RAREING. GULF STREAM DIDN'T DO THIS THEY LEFT THE ONE THAT FORD PUT ON AT THE FACTORY. WHEN YOU TURN THE HAZARD FLASHER LIGHT ON IT OVER LOADS THE FLASHER OUT ($38.00 EA) THEN YOU DON'T HAVE FLASHERS. I HAVE BURNT OUT 2 SO FAR. I HAVE CONTACTED GULF STREAM RV ABOUT THIS PROBLEM AND THEY GIVE ME THE RUN AROUND ON THIS. THEY SAID I AM THE ONLY ONE THAT HAS THIS PROBLEM. ONLY THE 1996 FORD E-350 USES THIS FLASHER. I CAN'T FIND ANOTHER ONE ANY WHERE THAT WILL WORK IN THE E-350. FORD TOLD ME THAT IS THE ONLY FLASHER THAT WILL WORK AND THAT IT IS A GULF STREAM PROBLEM AND THEY DENY THE PROBLEM. THIS AFFECTS ALL 1996 FORD E350 VANS. DT

NHTSA complaint #770404 — an unverified report by a vehicle owner.

at 20,200 miles ST. James, MN

TIRES:TREAD/BELT

CONSUMER'S VEHICLE EXPERIENCED 3 TREAD SEPARATIONS ON FIRESTONE STEEL TEX BRAND. DEALER AND MANUFACTURER HAD BEEN CONTACTED. TS ONE OTHER TIRE SHOWED SIGNS OF TREAD SEPARATION WHICH INCLUDED THE SPARE. ALL TIRES HAD TO BE REPLACED. *TT

NHTSA complaint #8023267 — an unverified report by a vehicle owner.

Provo, UT

EQUIPMENT:MECHANICAL:CARRIER/RACK

CONSUMER STATE WHILE TRAVELING 30 MPH WITHOUT ANY INDICATION VEHICLE SPEAR TIRE CARRIER HAD BROKEN CAUSING SPARE TIRE TO FALL FROM UNDER. PLEASE PROVIDE FURTHER INFORMATION. TS

NHTSA complaint #8023188 — an unverified report by a vehicle owner.

Cottage Grove, MN

TIRES

3 TIRES ALL SEPERATED AT DIFFERENT TIMES WITHIN A 3 MONTH. BOTH FRONT TIRES AND ONE REAR TIRE. ALL 3 TIRES HAD THE SAME DOT NUMBER. THE OTHER 3 TIRES DID NOT SEPERATE AND HAD A DIFFERENT DOT NUMBER. I STILL HAVE ALL OF THE TIRES. DT

NHTSA complaint #769140 — an unverified report by a vehicle owner.

Unknown, IA

TIRES:TREAD/BELT

THE REGIONAL TRANSIT AUTHORITY WAS EXPERIENCING TREAD SEPARATION OF FIRESTONE TIRES (STEELTEX R4S 225-75R16) USED ON THEIR BUSES. (E-350 SUPER DUTY CHASSIS 1996,1997 AND 1999)

NHTSA complaint #555450 — an unverified report by a vehicle owner.

Fife Lake, MI

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

NO SUMMARY LISTED FOR ABOVE VEHICLE.

NHTSA complaint #761336 — an unverified report by a vehicle owner.

Fife Lake, MI

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

NO SUMMARY LISTED FOR ABOVE VEHICLE.

NHTSA complaint #761336 — an unverified report by a vehicle owner.

Booker, TX

TIRES

NO SUMMARY LISTED FOR ABOVE VEHICLE.

NHTSA complaint #761178 — an unverified report by a vehicle owner.

Unknown, IA

TIRES:TREAD/BELT

THE REGIONAL TRANSIT AUTHORITY WAS EXPERIENCING TREAD SEPARATION OF FIRESTONE TIRES (STEELTEX R4S 225-75R16) USED ON THEIR BUSES. (E-350 SUPER DUTY CHASSIS 1996,1997 AND 1999)

NHTSA complaint #555450 — an unverified report by a vehicle owner.

Newport, NC Fire

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

UPON INSTALLING PERFORMANCE FRICTION BRAKE PADS ON VEHICLE, I FELT THEY WERE WRONG. I CALLED AUTO ZONE FROM WHOM I PURCHASED AFTER MEASURING AND FINDING THEY WERE 0.773 THICK. THEY ASSURED ME THEY WERE THE RIGHT PADS. I INSTALLED AND THOUGHT NOTHING MORE OF IT. UPON DRIVING VEHICLE AROUND A MONTH LATER, I HAD NOT GOTTEN 5 MILES WHEN THE FRICTION CAUSED MY CALIPER SEALS TO CATCH FIRE. WE CONTACTED PERFORMANCE FRICTION THE SAME DAY AND TALKED TO MIKE COCHRANE, WHO ASSURED HE WOULD INVESTIGATE AND GET BACK TO ME. AFTER NOT HEARING ANYTHING FOR OVER A WEEK, WE CONTACTED AGAIN. THIS TIME I TALKED TO JENNIFER RAMSEY, WHOM CONTACTED ME THE FOLLOWING VIA E-MAIL AND SAID THEY WOULD INVESTIGATE AND GET BACK. I DID SOME INVESTIGATING MYSELF AND FOUND THE FOLLOWING : NAPA PADS MEASURED 0.719 ; ALBANY 0.720 ; WAGNER 0.717 ; WAGNER HEAVY DUTY 0.738 AAND MOTORCRAFT 0.738. I REPORTED THESE FINDINGS TO MS. RAMSEY AND ASKED WHY THEIR PADS WERE NEARLY 0.040 THICKER THAN ANY OTHER MANUFACTURER, BUT STILL HAVE NO ANSWER. THE LAST CONTACT I RECEIVED FROM MS. RAMSEY STATED THAT THESE PADS WERE HIGH VOLUME SELLERS AND THEY HAD NO OTHER COMPLAINTS, AND THEY WERE STILL INVESTIGATING DATED 11/07/01. I LAST E-MAILED MS. RAMSEY ON 12/07/01 AND HAVE RECEIVED NO RESPONSE. THANK YOU.

NHTSA complaint #755991 — an unverified report by a vehicle owner.

Vidor, TX

TIRES

TIRES CAME APART& BLEWOUT.*AK (TIRESIZE: 225/75R16R)

NHTSA complaint #753753 — an unverified report by a vehicle owner.

Methuen, MA

TIRES:TREAD/BELT

ORIGINAL MANUFACTURING EQUIPMENT ON A FORD, E350, 1996. 10,000 MILES ON TIRES. TIRE SIZE LT24575R16. TREAD SEPARATED FROM SIDEWALL OF RIGHT PASSENGER SIDE TIRE. CONSUMER REPLACED TIRE WITH SAME MODEL TIRE THAT HAD DEVELOPED SPLITS IN THE SIDEWALL. *AK *SLC

NHTSA complaint #890319 — an unverified report by a vehicle owner.

South Pasadena, CA

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

CONSUMER WAS TRAVELING ON HIGHWAY AND VEHICLE WAS VIBRATING. CONSUMER TOOK VEHICLE TO A SHOP, AND BOTH FRONT ROTORS WERE CRACKED.

NHTSA complaint #889602 — an unverified report by a vehicle owner.