Owners have filed 96 complaints
about the 1997 Ford E-350 with NHTSA between 1997 and 2023.
The largest single group is the tires.
Across this model's run it ranks 1 of 26 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 99
Against the median year of the Ford E-350. 50 means typical for this
model; 100 means roughly double.
Severity — 100
19.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 24
14% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
13.4%
10,000 – 24,999 miles
26.9%
25,000 – 49,999 miles
620.7%
50,000 – 74,999 miles
724.1%
75,000 – 99,999 miles
620.7%
100,000 – 149,999 miles
26.9%
150,000+ miles
517.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 1997peak 4Dec 2023
NHTSA investigations into the 1997 Ford E-350
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA10003Opened 13 Apr 2010Closed 5 Mar 2012ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
HVAC Switch Failures
This investigation was opened based on one complaint and reports from four transportation fleets alleging 182 blower motor control switch failures.ODI was concerned that these melting and burning switches could lead to an open flame that could spread throughout the vehicle.After a comprehensive review of all data related to overheating blower motor control switches in the subject vehicles, ODI did not identify the existence of a safety defect trend.ODI reviewed 1,036 complaints, claims, and field reports of failed blower motor control switches and determined that only two fires were likely to...
PE09055Opened 7 Dec 2009Closed 21 Apr 2010ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
HVAC Switch Failures
ODI has received 1 complaint and reports from 4 transportation fleets alleging 182 switch failures.Each fleet operates mini buses built on a Ford E350 or E450 cutaway chassis.The OEM HVAC blower switches have melted, smoked, burned or experienced open flame and become inoperable on vehicles in each fleet.Some drivers have reported a burning smell or smoke coming from the dash.One fleet reported a vehicle fire.No injuries were sustained.However, the bus was carrying special needs children when the driver noticed smoke coming from the dash.The driver was able to evacuate the children prior to th...
DP05005Opened 22 Sep 2005Closed 4 Jan 2006ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE COMPLAINTS ON THE SUBJECT VEHICLES WHERE THE COMPLAINANT, OR THE DEALER REPAIRING THE VEHICLE, REPORTED THAT A SPARK PLUG DETACHED FROM THE CYLINDER AND/OR EJECTED FROM THE ENGINE.AS OF DECEMBER 8, 2005, ODI IS NOT AWARE OF ANY ALLEGATIONS WHERE THE ALLEGED DEFECT RESULTED IN A LOSS OF VEHICLE CONTROL, A CRASH, AN INJURY, OR A FATALITY IN A...
PE02070Opened 1 Oct 2002Closed 9 Jan 2003SERVICE BRAKES, HYDRAULIC
ALLEGED BRAKE HOSE FAILURES
FORD HAS RECEIVED NO OWNER REPORTS OF FAILURE, OTHER THAN THE FOUR ODI REPORTS THAT CAME FROM A SINGLE FLEET IN NEW YORK STATE.FORD ALSO REPORTS THAT IT HAS RECEIVED NO FIELD REPORTS AND DID NOT IDENTIFY ANY WARRANTY CLAIMS ALLEGING THE SUBJECT PROBLEM.FORD ESTIMATES THAT THE 86,910 SUBJECT VEHICLES (THAT HAVE OVER 6 YEARS EXPOSURE), HAVE ACCUMULATED OVER SIX BILLION MILES OF SERVICE AND THAT THE VIRTUAL LACK OF REPORTS INDICATES THAT THERE IS NO DEFECT TREND.BASED ON FORD'S DATA, A SAFETY RELATED DEFECT TREND DOES NOT APPEAR TO EXIST AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT A...
Recalls on the 1997 Ford E-350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
09V399000
VEHICLE SPEED CONTROL
FORD IS RECALLING MODEL YEARS 1995-2003 WINDSTAR, 2000-2003 EXCURSION DIESEL, 1993-1997 AND 1999-2003 F-250 SD THROUGH F-550 SD DIESEL, 1992-2003 E-150 THROUGH E-550, 1995-2002 EXPLORER, 1997 AND 2002 MERCURY MOUNTAINEER, 1995-1997 AND 2001-2003 RANGER, AND 1994 F53 VEHICLES EQUIPPED WITH THE TEXAS INSTRUMENTS SPEED CONTROL DEACTIVATION SWITCH (SCDS). THE SCDS MAY LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: A VEHICLE FIRE COULD OCCUR WITH OR WITHOUT THE ENGINE RUNNING.
08V051000
VEHICLE SPEED CONTROL:CRUISE CONTROL
FORD IS RECALLING 225,000 MY 1992-2003 ECONOLINE, MY 1993-1995 TAURUS SHO, MY 1992-1998 CROWN VICTORIA, MY 1993 BRONCO, F-SERIES, MY 1995-1997 F-SERIES SUPER DUTY STRIPPED CHASSIS, MY 1992-1998 MERCURY GRAND MARQUIS, AND MY 1992-1995 LINCOLN TOWN CAR VEHICLES. THE AFFECTED VEHICLES WERE PREVIOUSLY REPAIRED USING A WIRING HARNESS THAT IS NOT COMPATIBLE WITH THE VEHICLE CIRCUIT POLARITY.
Risk: AS A RESULT, THE FUSE IS LOCATED IN THE OUTPUT CIRCUIT RATHER THAN IN THE INTENDED INPUT POWER FEED CIRCUIT, AND MAY NOT OFFER THE INTENDED PROTECTION IN THE EVENT OF AN ELECTRICAL SHORT TO GROUND.
07V336000
VEHICLE SPEED CONTROL
ON CERTAIN PICKUP TRUCKS, PASSENGER VEHICLES, SPORT UTILITY VEHICLES, AND MOTOR HOMES CHASSIS, THE SPEED CONTROL DEACTIVATION SWITCH MAY, UNDER CERTAIN CONDITIONS, LEAK INTERNALLY AND THEN OVERHEAT, SMOKE, OR BURN.
Risk: THIS COULD RESULT IN AN UNDERHOOD FIRE.
01V114000
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
VEHICLE DESCRIPTION: ON CERTAIN VANS WITH AMBULANCE PREP PACKAGES OR OTHER SEVERE-DUTY APPLICATIONS INVOLVING OPERATION AT OR NEAR THE GROSS VEHICLE WEIGHT WITH FREQUENT TWISTING OF THE VEHICLE BODY, SUCH AS OFF-ROAD, ROUGH ROAD OR SPEED BUMP EVENTS, THE 35 GALLON MID-SHIP FUEL TANK COULD DEVELOP A CRACK WHERE IT CONTACTS THE FRAME CROSS MEMBER. IF THE FUEL TANK CRACKS, FUEL LEAKAGE COULD OCCUR.
Risk: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 60,000 milesHartselle, AL1 injured
SEAT BELTS
MY VEHICLE HAD BEEN PARKED FOR ABOUT THREE OR FOUR WEEKS AND I WENT TO START IT UP TO RUN THE ENGINE AND CHARGE THE BATTERIES AS I DID NOT PLAN TO USE IT FOR ANOTHER FEW WEEKS. WHEN I TURNED THE KEY THE DRIVER SIDE AIRBAG DEPLOYED AND HIT ME HARD. ALSO THE PASSENGER SIDE SEAT BELT BUCKLE PRETENSIONER FIRED OFF BREAKING THE HOUSING. THE VEHICLE WAS STATIONARY BEFORE, DURING, AND AFTER THE INCIDENT. THERE HAS NEVER BEEN AN ACCIDENT AND I CAN SEE NO DAMAGE TO THE OUTSIDE AT ALL. I HAVE CONTACTED FORD AND THEY WILL NOT ASSIGN A CASE NUMBER UNTIL IT IS INSPECTED AND CHECKED BY A FORD DEALER. THE CLOSEST FORD DEALER THAT SAID THEY WERE CAPABLE OF DOING THIS IS BOOKED UP AND CAN NOT LOOK AT IT FOR TWO WEEKS AND THEY DID MAKE AN APPOINTMENT FOR 10/25/17. THE DEALERSHIP IS ABOUT 35 MILES AND I WILL HAVE TO DRIVE IT THERE WITH THE AIRBAG HANGING OUT OF THE STEERING WHEEL. I AM SO THANKFUL THIS HAPPENED WHILE PARKED IN STORAGE AND NOT ON THE HIGHWAY AS I THE RESULT MAY HAVE BEEN FATAL TO MY SELF AND/OR OTHERS. MY INJURIES ARE SOME BRUISING, HEADACHES, AND A SORE NECK. THE MILES I ENTERED ARE APPROXIMATE, I WILL VERIFY THE EXACT NUMBER LATER. *TT CONSUMER'S STATEMENT "MY UNDERSTANDING IS THE SENSORS CHECK GOOD WITH NO OPEN CIRCUITS. THE ONLY OPEN CIRCUITS ARE THE ITEMS THAT DEPLOYED, THE DRIVER SIDE AIRBAG AND THE PASSENGER SIDE BELT TENSIONER. UPDATED 7/25/18
NHTSA complaint #11032600 — an unverified report by a vehicle owner.
at 60,000 milesHartselle, AL1 injured
AIR BAGS
MY VEHICLE HAD BEEN PARKED FOR ABOUT THREE OR FOUR WEEKS AND I WENT TO START IT UP TO RUN THE ENGINE AND CHARGE THE BATTERIES AS I DID NOT PLAN TO USE IT FOR ANOTHER FEW WEEKS. WHEN I TURNED THE KEY THE DRIVER SIDE AIRBAG DEPLOYED AND HIT ME HARD. ALSO THE PASSENGER SIDE SEAT BELT BUCKLE PRETENSIONER FIRED OFF BREAKING THE HOUSING. THE VEHICLE WAS STATIONARY BEFORE, DURING, AND AFTER THE INCIDENT. THERE HAS NEVER BEEN AN ACCIDENT AND I CAN SEE NO DAMAGE TO THE OUTSIDE AT ALL. I HAVE CONTACTED FORD AND THEY WILL NOT ASSIGN A CASE NUMBER UNTIL IT IS INSPECTED AND CHECKED BY A FORD DEALER. THE CLOSEST FORD DEALER THAT SAID THEY WERE CAPABLE OF DOING THIS IS BOOKED UP AND CAN NOT LOOK AT IT FOR TWO WEEKS AND THEY DID MAKE AN APPOINTMENT FOR 10/25/17. THE DEALERSHIP IS ABOUT 35 MILES AND I WILL HAVE TO DRIVE IT THERE WITH THE AIRBAG HANGING OUT OF THE STEERING WHEEL. I AM SO THANKFUL THIS HAPPENED WHILE PARKED IN STORAGE AND NOT ON THE HIGHWAY AS I THE RESULT MAY HAVE BEEN FATAL TO MY SELF AND/OR OTHERS. MY INJURIES ARE SOME BRUISING, HEADACHES, AND A SORE NECK. THE MILES I ENTERED ARE APPROXIMATE, I WILL VERIFY THE EXACT NUMBER LATER. *TT CONSUMER'S STATEMENT "MY UNDERSTANDING IS THE SENSORS CHECK GOOD WITH NO OPEN CIRCUITS. THE ONLY OPEN CIRCUITS ARE THE ITEMS THAT DEPLOYED, THE DRIVER SIDE AIRBAG AND THE PASSENGER SIDE BELT TENSIONER. UPDATED 7/25/18
NHTSA complaint #11032600 — an unverified report by a vehicle owner.
at 37,414 milesIngleside, ILFire
ENGINE AND ENGINE COOLING:ENGINE
MY V10 FORD E-350 MOTOR HAD A HEAD FAILURE AND A SPARK PLUG BLEW OUT WHILE DRIVING. A FIRE STARTED IN THE ENGINE COMPARTMENT AND THE EXPLOSION SOUND CREATED A PANIC AND STARTLED RESPONSE THAT ALMOST LEAD TO A VEHICLE CRASH. THE VEHICLE WAS TOWED TO A REPAIR FACILITY AND THEY WERE FAMILIAR WITH THE PROBLEM. THEY WORK ON FLEET VEHICLES REGULARLY AND THEY STATED THEY HAVE SEEN THIS PROBLEM MANY TIMES BEFORE. THE ALUMINUM HEAD OF THE ENGINE WAS TOO WEAK TO HOLD ON TO THE SPARK PLUG AND THAT LEAD TO THE EXPLOSION, FIRE, AND DAMAGE. THE SHOP INFORMED ME THAT THIS COULD VERY LIKELY HAPPEN AGAIN BECAUSE OF THE DEFECTIVE DESIGN OF THE ENGINE AND IF I AM TRAVELING WITH MY FAMILY I COULD BE LEFT STRANDED, POSSIBLE A VERY DANGEROUS PART OF THE HIGHWAY WHILE DRIVING STEEP OR DANGEROUS ROADS. IF THE VEHICLE CATCHES ON FIRE AGAIN IT COULD EXPLODE IF THE GAS LINE IGNITES. THIS ONE CYLINDER COST $800 TO FIX BUT NOW I HAVE 9 OTHER ONES TO WORRY ABOUT. I WAS NOT ABLE TO FIND A CURRENT RECALL BUT THERE WILL HAVE TO BE ONE ISSUED TO ENSURE THE SAFETY OF ANY AMERICAN DRIVING A FORD VEHICLE WITH THIS ENGINE. AFTER RESEARCHING THE INTERNET I HAVE FOUND LITERALLY THOUSANDS OF DIFFERENT PEOPLE STATING SIMILAR SCENARIOS.
NHTSA complaint #10356671 — an unverified report by a vehicle owner.
Alexis, ILFire
ENGINE AND ENGINE COOLING
OUR 1997 FORD F350 TRUCK WAS PARKED IN OUR BARN AND CAUGHT FIRE YESTERDAY MORNING FOR NO APPARENT REASON. THE FIRE DESTROYED THE TRUCK AND CAUSED DAMAGE TO THE BARN AND ALSO CAUGHT OUR ATV ON FIRE. I LEFT FOR WORK AT 7 A.M. AND HAD BEEN IN THE BARN BEFORE LEAVING. THE FIRST DEPARTMENT WAS CONTACTED AT 8:04 AND BY THE TIME THEY GOT THERE, THE TRUCK WAS BASICALLY GONE. WE HAD OTHER DAMAGES CAUSED BY THIS FIRE.
NHTSA complaint #10268473 — an unverified report by a vehicle owner.
at 250,000 milesMist, ORFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 FORD E350. THE CONTACT AWOKE IN THE MIDDLE OF THE NIGHT TO FIND HIS VEHICLE ON FIRE. HE ATTEMPTED TO EXTINGUISH THE FIRE WITH A GARDEN HOSE, BUT WAS UNSUCCESSFUL. THE FIRE DEPARTMENT ARRIVED AND SUCCESSFULLY EXTINGUISHED THE FLAMES. A FIREFIGHTER STATED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE IS CURRENTLY STILL AT THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE OVER 250,000.
NHTSA complaint #10268474 — an unverified report by a vehicle owner.
at 54,000 milesBlaine, WAFire
VEHICLE SPEED CONTROL
FORD POWERED MOTORHOME WAS DESTROYED BY AN ENGINE FIRE MAY 24 2008 THERE WAS A RECALL IN SEPTEMBER 2007 STATING THAT THE CRUISE CONTROL COULD CAUSE A FIRE. DURING A PHONE CALL WITH A DEALER I WAS TOLD PARTS WERE NOT AVAILABLE. FOUR DAYS AFTER THE FIRE MAY 24 2008 I RECEIVED A LETTER FROM FORD APOLOGIZING FOR THE LACK OF PARTS BUT THAT THEY WERE NOW AVAILABLE.
NHTSA complaint #10240498 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Columbia, MO
STRUCTURE:BODY
The rear passenger compartment outside and inside door handles broke such that rear seating passengers cannot exit the vehicle and are trapped inside. In case of an accident, the emergency responders will have to resort to drastic time consuming measures such as ripping the doors off to save the trapped passengers. Apparently all years of Ford Econoline vans have this dangerous problem because there are numerous fix it videos all over the internet showing how to replace the cheap handle-latch failure prone plastic parts with non-breakable METAL parts.
NHTSA complaint #11557917 — an unverified report by a vehicle owner.
Sulphur, LA
AIR BAGS
AIR BAG LIGHT CAME ON AND BRAKE LIGHT CAME ON
NHTSA complaint #11342865 — an unverified report by a vehicle owner.
Sulphur, LA
SERVICE BRAKES
AIR BAG LIGHT CAME ON AND BRAKE LIGHT CAME ON
NHTSA complaint #11342865 — an unverified report by a vehicle owner.
at 11 milesGlendale, CA
STRUCTURE:BODY
12/11/2019
NHTSA complaint #11319819 — an unverified report by a vehicle owner.
at 89,820 milesScio, OR
SEAT BELTS
THIS YEAR BOTH THE AIRBAGS IN MY 1997 FORD E350 VAN HAVE SPONTANEOUSLY DEPLOYED ON TWO SEPARATE OCCASIONS--EACH OCCURRING WHILE THE VAN WAS IN 'PARK'. ON 1/31/18 THE DRIVER'S BAG DEPLOYED WHEN THE VAN WAS WARMING UP IN A PARKING LOT. MY ADULT DAUGHTER STARTED THE VAN, PLUGGED HER PHONE INTO THE TOP CAR ADAPTER, AND ABOUT A MINUTE LATER (THE VAN WAS STILL PARKED) THERE WAS A BIG 'BOOM' FROM UNDER HER SEAT AND HER SEATBELT TIGHTENED. WITH THE SEATBELT STILL ON, SHE LEANED TO HER RIGHT TO SEE WHAT WAS CAUSING THE SMOKE FROM UNDER HER SEAT WHEN SUDDENLY THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED. THANKFULLY SHE WAS SPARED ANY INJURY. SHE HAD THE VAN TOWED TO A FORD DEALERSHIP, BUT THEY COULD NOT DIAGNOSE THE ROOT OF THE PROBLEM SO I DID NOT HAVE THEM DO ANY WORK ON IT [THEY WANTED TO REPLACE THE AIRBAG AND A FEW OTHER THINGS WHICH I FELT WAS A 'BAND-AID' SOLUTION SINCE THEY ADMITTED THEY WERE GUESSING]. WE DROVE THE CAR HOME. ON 4/13/18 MY ADULT DAUGHTER WAS SITTING IN THE FIRST BENCH ROW IN THE VAN TO HAVE A QUIET PLACE TO TALK ON THE PHONE. AFTER A WHILE ON THE PHONE, SHE PLUGGED HER PHONE INTO THE SAME CHARGER AND LESS THAN A MINUTE LATER THE PASSENGER AIRBAG EXPLODED. THIS OCCURRED IN MY DRIVEWAY WHEN THERE WAS NO KEY IN THE IGNITION AND NO ONE WAS SITTING IN EITHER FRONT SEAT! AGAIN, MY DAUGHTER ESCAPED INJURY, BUT NOW THE VAN WILL NOT EVEN START. AT THIS POINT, MY LOCAL FORD DEALERSHIP (A DIFFERENT ONE) AND MY PERSONAL REPAIR SHOP ARE REFUSING TO TOUCH THE VAN BECAUSE OF POTENTIAL LIABILITY REGARDING THIS KIND OF MALFUNCTION. MY INSURANCE CAN'T HELP BECAUSE THE VAN WAS NOT IN AN ACCIDENT WHEN THE AIRBAGS DEPLOYED AND "ELECTRICAL AND MECHANICAL MALFUNCTIONS ARE EXCLUDED FROM COMPREHENSIVE COVERAGE." FORD CUSTOMER CARE SERVICE HAS TOLD ME REPEATEDLY THAT THEY DON'T HAVE A PROTOCOL FOR THIS AND THERE IS NOTHING THEY CAN DO TO HELP ME.
NHTSA complaint #11097778 — an unverified report by a vehicle owner.
at 89,820 milesScio, OR
AIR BAGS
THIS YEAR BOTH THE AIRBAGS IN MY 1997 FORD E350 VAN HAVE SPONTANEOUSLY DEPLOYED ON TWO SEPARATE OCCASIONS--EACH OCCURRING WHILE THE VAN WAS IN 'PARK'. ON 1/31/18 THE DRIVER'S BAG DEPLOYED WHEN THE VAN WAS WARMING UP IN A PARKING LOT. MY ADULT DAUGHTER STARTED THE VAN, PLUGGED HER PHONE INTO THE TOP CAR ADAPTER, AND ABOUT A MINUTE LATER (THE VAN WAS STILL PARKED) THERE WAS A BIG 'BOOM' FROM UNDER HER SEAT AND HER SEATBELT TIGHTENED. WITH THE SEATBELT STILL ON, SHE LEANED TO HER RIGHT TO SEE WHAT WAS CAUSING THE SMOKE FROM UNDER HER SEAT WHEN SUDDENLY THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED. THANKFULLY SHE WAS SPARED ANY INJURY. SHE HAD THE VAN TOWED TO A FORD DEALERSHIP, BUT THEY COULD NOT DIAGNOSE THE ROOT OF THE PROBLEM SO I DID NOT HAVE THEM DO ANY WORK ON IT [THEY WANTED TO REPLACE THE AIRBAG AND A FEW OTHER THINGS WHICH I FELT WAS A 'BAND-AID' SOLUTION SINCE THEY ADMITTED THEY WERE GUESSING]. WE DROVE THE CAR HOME. ON 4/13/18 MY ADULT DAUGHTER WAS SITTING IN THE FIRST BENCH ROW IN THE VAN TO HAVE A QUIET PLACE TO TALK ON THE PHONE. AFTER A WHILE ON THE PHONE, SHE PLUGGED HER PHONE INTO THE SAME CHARGER AND LESS THAN A MINUTE LATER THE PASSENGER AIRBAG EXPLODED. THIS OCCURRED IN MY DRIVEWAY WHEN THERE WAS NO KEY IN THE IGNITION AND NO ONE WAS SITTING IN EITHER FRONT SEAT! AGAIN, MY DAUGHTER ESCAPED INJURY, BUT NOW THE VAN WILL NOT EVEN START. AT THIS POINT, MY LOCAL FORD DEALERSHIP (A DIFFERENT ONE) AND MY PERSONAL REPAIR SHOP ARE REFUSING TO TOUCH THE VAN BECAUSE OF POTENTIAL LIABILITY REGARDING THIS KIND OF MALFUNCTION. MY INSURANCE CAN'T HELP BECAUSE THE VAN WAS NOT IN AN ACCIDENT WHEN THE AIRBAGS DEPLOYED AND "ELECTRICAL AND MECHANICAL MALFUNCTIONS ARE EXCLUDED FROM COMPREHENSIVE COVERAGE." FORD CUSTOMER CARE SERVICE HAS TOLD ME REPEATEDLY THAT THEY DON'T HAVE A PROTOCOL FOR THIS AND THERE IS NOTHING THEY CAN DO TO HELP ME.
NHTSA complaint #11097778 — an unverified report by a vehicle owner.
at 89,820 milesScio, OR
ELECTRICAL SYSTEM
THIS YEAR BOTH THE AIRBAGS IN MY 1997 FORD E350 VAN HAVE SPONTANEOUSLY DEPLOYED ON TWO SEPARATE OCCASIONS--EACH OCCURRING WHILE THE VAN WAS IN 'PARK'. ON 1/31/18 THE DRIVER'S BAG DEPLOYED WHEN THE VAN WAS WARMING UP IN A PARKING LOT. MY ADULT DAUGHTER STARTED THE VAN, PLUGGED HER PHONE INTO THE TOP CAR ADAPTER, AND ABOUT A MINUTE LATER (THE VAN WAS STILL PARKED) THERE WAS A BIG 'BOOM' FROM UNDER HER SEAT AND HER SEATBELT TIGHTENED. WITH THE SEATBELT STILL ON, SHE LEANED TO HER RIGHT TO SEE WHAT WAS CAUSING THE SMOKE FROM UNDER HER SEAT WHEN SUDDENLY THE DRIVER'S STEERING WHEEL AIRBAG DEPLOYED. THANKFULLY SHE WAS SPARED ANY INJURY. SHE HAD THE VAN TOWED TO A FORD DEALERSHIP, BUT THEY COULD NOT DIAGNOSE THE ROOT OF THE PROBLEM SO I DID NOT HAVE THEM DO ANY WORK ON IT [THEY WANTED TO REPLACE THE AIRBAG AND A FEW OTHER THINGS WHICH I FELT WAS A 'BAND-AID' SOLUTION SINCE THEY ADMITTED THEY WERE GUESSING]. WE DROVE THE CAR HOME. ON 4/13/18 MY ADULT DAUGHTER WAS SITTING IN THE FIRST BENCH ROW IN THE VAN TO HAVE A QUIET PLACE TO TALK ON THE PHONE. AFTER A WHILE ON THE PHONE, SHE PLUGGED HER PHONE INTO THE SAME CHARGER AND LESS THAN A MINUTE LATER THE PASSENGER AIRBAG EXPLODED. THIS OCCURRED IN MY DRIVEWAY WHEN THERE WAS NO KEY IN THE IGNITION AND NO ONE WAS SITTING IN EITHER FRONT SEAT! AGAIN, MY DAUGHTER ESCAPED INJURY, BUT NOW THE VAN WILL NOT EVEN START. AT THIS POINT, MY LOCAL FORD DEALERSHIP (A DIFFERENT ONE) AND MY PERSONAL REPAIR SHOP ARE REFUSING TO TOUCH THE VAN BECAUSE OF POTENTIAL LIABILITY REGARDING THIS KIND OF MALFUNCTION. MY INSURANCE CAN'T HELP BECAUSE THE VAN WAS NOT IN AN ACCIDENT WHEN THE AIRBAGS DEPLOYED AND "ELECTRICAL AND MECHANICAL MALFUNCTIONS ARE EXCLUDED FROM COMPREHENSIVE COVERAGE." FORD CUSTOMER CARE SERVICE HAS TOLD ME REPEATEDLY THAT THEY DON'T HAVE A PROTOCOL FOR THIS AND THERE IS NOTHING THEY CAN DO TO HELP ME.
NHTSA complaint #11097778 — an unverified report by a vehicle owner.
at 60,000 milesHartselle, AL1 injured
SEAT BELTS
MY VEHICLE HAD BEEN PARKED FOR ABOUT THREE OR FOUR WEEKS AND I WENT TO START IT UP TO RUN THE ENGINE AND CHARGE THE BATTERIES AS I DID NOT PLAN TO USE IT FOR ANOTHER FEW WEEKS. WHEN I TURNED THE KEY THE DRIVER SIDE AIRBAG DEPLOYED AND HIT ME HARD. ALSO THE PASSENGER SIDE SEAT BELT BUCKLE PRETENSIONER FIRED OFF BREAKING THE HOUSING. THE VEHICLE WAS STATIONARY BEFORE, DURING, AND AFTER THE INCIDENT. THERE HAS NEVER BEEN AN ACCIDENT AND I CAN SEE NO DAMAGE TO THE OUTSIDE AT ALL. I HAVE CONTACTED FORD AND THEY WILL NOT ASSIGN A CASE NUMBER UNTIL IT IS INSPECTED AND CHECKED BY A FORD DEALER. THE CLOSEST FORD DEALER THAT SAID THEY WERE CAPABLE OF DOING THIS IS BOOKED UP AND CAN NOT LOOK AT IT FOR TWO WEEKS AND THEY DID MAKE AN APPOINTMENT FOR 10/25/17. THE DEALERSHIP IS ABOUT 35 MILES AND I WILL HAVE TO DRIVE IT THERE WITH THE AIRBAG HANGING OUT OF THE STEERING WHEEL. I AM SO THANKFUL THIS HAPPENED WHILE PARKED IN STORAGE AND NOT ON THE HIGHWAY AS I THE RESULT MAY HAVE BEEN FATAL TO MY SELF AND/OR OTHERS. MY INJURIES ARE SOME BRUISING, HEADACHES, AND A SORE NECK. THE MILES I ENTERED ARE APPROXIMATE, I WILL VERIFY THE EXACT NUMBER LATER. *TT CONSUMER'S STATEMENT "MY UNDERSTANDING IS THE SENSORS CHECK GOOD WITH NO OPEN CIRCUITS. THE ONLY OPEN CIRCUITS ARE THE ITEMS THAT DEPLOYED, THE DRIVER SIDE AIRBAG AND THE PASSENGER SIDE BELT TENSIONER. UPDATED 7/25/18
NHTSA complaint #11032600 — an unverified report by a vehicle owner.
at 60,000 milesHartselle, AL1 injured
AIR BAGS
MY VEHICLE HAD BEEN PARKED FOR ABOUT THREE OR FOUR WEEKS AND I WENT TO START IT UP TO RUN THE ENGINE AND CHARGE THE BATTERIES AS I DID NOT PLAN TO USE IT FOR ANOTHER FEW WEEKS. WHEN I TURNED THE KEY THE DRIVER SIDE AIRBAG DEPLOYED AND HIT ME HARD. ALSO THE PASSENGER SIDE SEAT BELT BUCKLE PRETENSIONER FIRED OFF BREAKING THE HOUSING. THE VEHICLE WAS STATIONARY BEFORE, DURING, AND AFTER THE INCIDENT. THERE HAS NEVER BEEN AN ACCIDENT AND I CAN SEE NO DAMAGE TO THE OUTSIDE AT ALL. I HAVE CONTACTED FORD AND THEY WILL NOT ASSIGN A CASE NUMBER UNTIL IT IS INSPECTED AND CHECKED BY A FORD DEALER. THE CLOSEST FORD DEALER THAT SAID THEY WERE CAPABLE OF DOING THIS IS BOOKED UP AND CAN NOT LOOK AT IT FOR TWO WEEKS AND THEY DID MAKE AN APPOINTMENT FOR 10/25/17. THE DEALERSHIP IS ABOUT 35 MILES AND I WILL HAVE TO DRIVE IT THERE WITH THE AIRBAG HANGING OUT OF THE STEERING WHEEL. I AM SO THANKFUL THIS HAPPENED WHILE PARKED IN STORAGE AND NOT ON THE HIGHWAY AS I THE RESULT MAY HAVE BEEN FATAL TO MY SELF AND/OR OTHERS. MY INJURIES ARE SOME BRUISING, HEADACHES, AND A SORE NECK. THE MILES I ENTERED ARE APPROXIMATE, I WILL VERIFY THE EXACT NUMBER LATER. *TT CONSUMER'S STATEMENT "MY UNDERSTANDING IS THE SENSORS CHECK GOOD WITH NO OPEN CIRCUITS. THE ONLY OPEN CIRCUITS ARE THE ITEMS THAT DEPLOYED, THE DRIVER SIDE AIRBAG AND THE PASSENGER SIDE BELT TENSIONER. UPDATED 7/25/18
NHTSA complaint #11032600 — an unverified report by a vehicle owner.
at 47,333 milesVenice, FL
VEHICLE SPEED CONTROL
CRUISE CONTROL STUCK ON WHEN TURNED OFF, THEN WOULD WORK ONLY SOMETIMES & STEERING VIBRATED.
NHTSA complaint #10550329 — an unverified report by a vehicle owner.
at 47,333 milesVenice, FL
STEERING
CRUISE CONTROL STUCK ON WHEN TURNED OFF, THEN WOULD WORK ONLY SOMETIMES & STEERING VIBRATED.
NHTSA complaint #10550329 — an unverified report by a vehicle owner.
at 47,333 milesVenice, FL
SUSPENSION
CRUISE CONTROL STUCK ON WHEN TURNED OFF, THEN WOULD WORK ONLY SOMETIMES & STEERING VIBRATED.
NHTSA complaint #10550329 — an unverified report by a vehicle owner.
at 76,000 milesLouisville, KY
TIRES
TL* THE CONTACT OWNS A 1997 FORD E-350 EQUIPPED WITH COOPER ADVENTURE HT TIRES (N/A), SIZE 265/75/16R. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE TIRE TREAD SEPARATED ON THE REAR DRIVER SIDE TIRE. THE FAILURE HAD OCCURRED PREVIOUSLY WITH FOUR OTHER TIRES, WHICH HAD BEEN REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS APPROXIMATELY 15,000. THE VEHICLE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE. THE TIRE #8 WENT BAD. THE CONSUMER STATED THE TIRE REPLACEMENT ALSO WENT BAD.
NHTSA complaint #10512113 — an unverified report by a vehicle owner.
at 84,488 milesThousand Oaks, CA
TIRES
WHILE DRIVING AT 52 MPH (PULLING A SMALL U-HAUL TRAILER) THE LEFT REAR TIRE ON MY VAN SUFFERED COMPLETE TREAD SEPARATION. THE TREAD SUBSEQUENTLY WRAPPED AROUND THE AXLE AND HAD TO BE PRIED LOOSE. THE TREAD WAS WHOLE AND INTACT (A COMPLETE CIRCLE), BUT THE CARCASS OF THE TIRE SHREDDED. THE TIRE IS (WAS( A UNIROYAL LT 245/75 R16 APPROXIMATELY 4 YEARS OLD. I MANAGED TO PULL TO THE SIDE OF THE FREEWAY ON MY RIM. THIS OCCURRED ON SATURDAY, AUGUST 25.
NHTSA complaint #10472637 — an unverified report by a vehicle owner.
at 150,000 milesRhinebeck, NY
FUEL SYSTEM, GASOLINE
I LOOKED OVER MY 1997 FORD E-350 CLUB WAGON BEFORE INSPECTION LAST YEAR AND NOTICED THE FUEL TANK STRAPS WERE INADEQUATE AND RUSTING HEAVILY. THESE VEHICLES SHOULD BE INVESTIGATED AND CITED FOR THE SAME RECALL THE FORD F150'S WERE THIS WEEK. THE TWO STRAPS ARE THIN AND OF POOR QUALITY -- MY TANK IS 35 GALLONS AND I AM AFRAID TO FILL IT MORE THAN HALF FULL UNTIL I GET NEW STRAPS INSTALLED OR REINFORCE THE EXISTING ONES. EVERY TRIP, I WORRY ABOUT IT FALLING OUT AND CATCHING FIRE OR CAUSING AN ACCIDENT.
NHTSA complaint #10399849 — an unverified report by a vehicle owner.
at 37,414 milesIngleside, ILFire
ENGINE AND ENGINE COOLING:ENGINE
MY V10 FORD E-350 MOTOR HAD A HEAD FAILURE AND A SPARK PLUG BLEW OUT WHILE DRIVING. A FIRE STARTED IN THE ENGINE COMPARTMENT AND THE EXPLOSION SOUND CREATED A PANIC AND STARTLED RESPONSE THAT ALMOST LEAD TO A VEHICLE CRASH. THE VEHICLE WAS TOWED TO A REPAIR FACILITY AND THEY WERE FAMILIAR WITH THE PROBLEM. THEY WORK ON FLEET VEHICLES REGULARLY AND THEY STATED THEY HAVE SEEN THIS PROBLEM MANY TIMES BEFORE. THE ALUMINUM HEAD OF THE ENGINE WAS TOO WEAK TO HOLD ON TO THE SPARK PLUG AND THAT LEAD TO THE EXPLOSION, FIRE, AND DAMAGE. THE SHOP INFORMED ME THAT THIS COULD VERY LIKELY HAPPEN AGAIN BECAUSE OF THE DEFECTIVE DESIGN OF THE ENGINE AND IF I AM TRAVELING WITH MY FAMILY I COULD BE LEFT STRANDED, POSSIBLE A VERY DANGEROUS PART OF THE HIGHWAY WHILE DRIVING STEEP OR DANGEROUS ROADS. IF THE VEHICLE CATCHES ON FIRE AGAIN IT COULD EXPLODE IF THE GAS LINE IGNITES. THIS ONE CYLINDER COST $800 TO FIX BUT NOW I HAVE 9 OTHER ONES TO WORRY ABOUT. I WAS NOT ABLE TO FIND A CURRENT RECALL BUT THERE WILL HAVE TO BE ONE ISSUED TO ENSURE THE SAFETY OF ANY AMERICAN DRIVING A FORD VEHICLE WITH THIS ENGINE. AFTER RESEARCHING THE INTERNET I HAVE FOUND LITERALLY THOUSANDS OF DIFFERENT PEOPLE STATING SIMILAR SCENARIOS.
NHTSA complaint #10356671 — an unverified report by a vehicle owner.
at 113,265 milesFenton,, IL
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY 97 FORD CLUB WAGON HEATER LINES TO THE REAS HEATER DISINTEGRATED. I FOUND THE LEAK AND DISCONNECTED THE LINES TO FIND THEM DETERIORATED 3/4 THE LENGTH. I KEPT THE LINES FOR INSPECTION. CONTACTING FORD THEIR RESPONSE WAS THAT THEY HAD NO INFORMATION OR RECALL ON THIS PROBLEM WITH A VEHICLE THIS OLD. MY FRIEND [XXX] , PASTOR AT CHURCH OF[XXX] , FREEPORT, ILLINOIS WAS NOT AS FORTUNATE. THE 97 FORD VAN THE CHURCH USES HAD LEAKED ENOUGH COOLANT OUT UNNOTICED THAT THEY ALMOST RUINED THE ENGINE FROM OVER-HEATING. THERE SHOULD BE A WARNING TO ALL VAN OWNERS TO WATCH FOR CORROSION AND LEAKS SO THEY DO NOT RUIN ENGINES AND A SOLUTION SHOULD BE GIVEN BY FORD MOTOR COMPANY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10341713 — an unverified report by a vehicle owner.
at 24,000 milesWorthington, OH
POWER TRAIN
SUDDEN TIRE TREAD SEPARATION OF THREE TIRES IN THREE WEEKS. TWO IN LESS THEN 15 MILES. TIRES ARE ONLY FOUR YEARS OLD AND ONLY 6000 MILES ON THEM. THEY ARE THE CORRECT SIZE AND LOAD E RATING KUHMO VENTURE HT FOR THE MOTORHOME THAT THESE TIRES ARE MOUNTED ON. THE TREAD SEPARATION HAD NO WARNING. THE MANUFACTURE CALLED THE FIRST TIRE FAILURE AS A BLOW OUT AND DID NOT TRY TO REPLACE OR INSPECT THE TIRE FOR THE CAUSE OF THE FAILURE. I DO NOT LONGER HAVE THE FIRST FAILED TIRE. I DO HAVE THE OTHERS TWO REARS THAT FAILED IN THE 15 MILE SPAN AND THE REAR THAT HAS NOT FAILED. THEY WERE ALL REAR TIRES IN THERE ORIGINAL LOCATIONS IN THE TIME FRAME. I WOULD HAVE EXPECTED AT LEAST TWO MORE YEARS OUT OF THE TIRES BEFORE ANY FAILURE OF THIS TYPE WOULD HAVE HAPPENED.
NHTSA complaint #10283337 — an unverified report by a vehicle owner.
at 23,150 milesHillsboro, OR
SERVICE BRAKES, HYDRAULIC
ABS FAILURE WHEN DRIVEN FOR MORE THAN 15 MILES.
NHTSA complaint #10275793 — an unverified report by a vehicle owner.
Alexis, ILFire
ENGINE AND ENGINE COOLING
OUR 1997 FORD F350 TRUCK WAS PARKED IN OUR BARN AND CAUGHT FIRE YESTERDAY MORNING FOR NO APPARENT REASON. THE FIRE DESTROYED THE TRUCK AND CAUSED DAMAGE TO THE BARN AND ALSO CAUGHT OUR ATV ON FIRE. I LEFT FOR WORK AT 7 A.M. AND HAD BEEN IN THE BARN BEFORE LEAVING. THE FIRST DEPARTMENT WAS CONTACTED AT 8:04 AND BY THE TIME THEY GOT THERE, THE TRUCK WAS BASICALLY GONE. WE HAD OTHER DAMAGES CAUSED BY THIS FIRE.
NHTSA complaint #10268473 — an unverified report by a vehicle owner.
at 250,000 milesMist, ORFire
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 1997 FORD E350. THE CONTACT AWOKE IN THE MIDDLE OF THE NIGHT TO FIND HIS VEHICLE ON FIRE. HE ATTEMPTED TO EXTINGUISH THE FIRE WITH A GARDEN HOSE, BUT WAS UNSUCCESSFUL. THE FIRE DEPARTMENT ARRIVED AND SUCCESSFULLY EXTINGUISHED THE FLAMES. A FIREFIGHTER STATED THAT THE FIRE ORIGINATED IN THE ENGINE COMPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE IS CURRENTLY STILL AT THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE OVER 250,000.
NHTSA complaint #10268474 — an unverified report by a vehicle owner.
at 203,000 milesWaverly, OH
ENGINE AND ENGINE COOLING:ENGINE
THE #3 SPARK PLUG ON MY '97 FORD E-350 VAN BLEW OUT (ABOUT 1 YEAR AFTER THE PLUGS WERE CHANGED) WHILE STARTING TO DRIVE SLOWLY IN A PARKING LOT. I HAVE BEEN TOLD BY MORE THAN ONE MECHANIC THAT THIS IS COMMON ON THIS ENGINE (5.4 L 8-CYLINDER) AND THAT IT IS A DESIGN DEFECT. I HAVE NOT HAD THE MONEY TO GET IT FIXED YET (ESTIMATED BY MECHANIC TO BE $1500 TO PULL THE HEAD AND REPAIR). I HAVE ALSO READ THAT THERE IS A GOOD POSSIBILITY OF FIRE WHEN THIS HAPPENS, ALTHOUGH THAT DID NOT HAPPEN IN OUR CASE (WE SHUT DOWN THE ENGINE RIGHT AWAY AND HAD IT TOWED HOME).
NHTSA complaint #10252281 — an unverified report by a vehicle owner.
at 108,817 milesCovina, CA
ENGINE AND ENGINE COOLING:ENGINE
1997 FORD E350 V-10 ENGINE VAN BLEW OUT THE NUMBER 4 SPARK PLUG. LOUD POPPING SOUND FOLLOWED BY LOSS OF POWER AND STRONG FUEL SMELL. ALSO HAD A NEIGHBOR WITH AN F-150 THAT HAD SAME PROBLEM AND TRUCK BURNED TO THE GROUND IN UNDER 5 MINUTES.
NHTSA complaint #10245191 — an unverified report by a vehicle owner.
at 54,000 milesBlaine, WAFire
VEHICLE SPEED CONTROL
FORD POWERED MOTORHOME WAS DESTROYED BY AN ENGINE FIRE MAY 24 2008 THERE WAS A RECALL IN SEPTEMBER 2007 STATING THAT THE CRUISE CONTROL COULD CAUSE A FIRE. DURING A PHONE CALL WITH A DEALER I WAS TOLD PARTS WERE NOT AVAILABLE. FOUR DAYS AFTER THE FIRE MAY 24 2008 I RECEIVED A LETTER FROM FORD APOLOGIZING FOR THE LACK OF PARTS BUT THAT THEY WERE NOW AVAILABLE.
NHTSA complaint #10240498 — an unverified report by a vehicle owner.
Uniontown, OHCrash1 injured
TIRES
1997 ECONOLINE LEFT REAR TIRE BLEW OUT CAUSING VEHICLE TO ROLLOVER ON ITS SIDE. *TS
NHTSA complaint #10176435 — an unverified report by a vehicle owner.