254 of the 2,538 complaints about the 2011 Ford Edge are about the other systems — 10% of everything reported for this model year. Half of the failures with a mileage on record happened before 62,400 miles.
254
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
Rear back up camera is inverted. Has been for many years. Ford says no fix. There has been many recalls for this problem on other model years. Why not this year, 2011
NHTSA complaint #11722652 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Door sensor not working, lights stay on and the battery keeps going off, very common issue from research online
NHTSA complaint #11698279 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
This back up camera has been an issue almost immediately after I got the car. Now the picture is upside down and has lines across the screen. I am on disability and I need my camera. That's one of the reasons I bought the car. Please fix this ASAP
NHTSA complaint #11695542 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Originally when I purchased my, 2011 Ford Edge SEL 3.5L v6. I was informed upon purchasing the vehicle that the rear view camera was malfunctioning. I told the car dealer that was no big issue that I would take care of the problem. This was in around Sept 21, 2021. I did buy a new camera and replaced the malfunctioning camera. Which it worked just fine until the issued recall for the 2021 ford edge when my vehicle started showing the rear view camera unavailable. Which was weird since it worked completely fine the day before. I did a full software update to the system. The first time it said update successful. I then ended up resetting and full system factory reset and went to perform the software update to Sync3. My rear view camera has been unaffectively fixed after the problem. First arose. I did repair a faulted wire in the harness which didn't work either. I suspect that it still may be a software issue or that the business I work for is somehow blocking the signal. I work for Maple Bear Inc doing business as Instacart LLC. It does seem since the last revamping of the instacart driver platform was right around the time of the rear view camera malfunctioning. It may be a manufacturing issue as well. Either way it needs to be immediately resolved as this is a federal issue of non-compliance of vehicle safety regulations.
NHTSA complaint #11691759 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
back up camera is flipped upside down and has been for years. No one has attempted to fix this. Is there a recall on this model and year. 2011 Ford Edge Sport.
NHTSA complaint #11690031 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.
NHTSA complaint #11686407 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Backup camera is showing picture upside down and blurred also get message to contact dealer
NHTSA complaint #11670884 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Back up camera fails and is not available for use.
NHTSA complaint #11666838 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear back up camera not working says to contact dealer Camera freezes turns upside down 4 years ago replaced camera that did the same thing This is the second camera that has failed
NHTSA complaint #11663428 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Overheating && electrical !!!! It’s been over heating since I got the dealership fixed it free of charge I’m still having the same problem I looked it up there are 3 recalls that’s I’m having the EXACT SAME PROBLEMS WITH
NHTSA complaint #11663486 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I'm not sure if it's electrical or the transmission. My car is not going on parking gear. The car don't start abs the shifter is not moving. My car shifter was on parking gear, but on the dash it's not showing it's on parking. My safety concern is that the car rolls (moves) even though the car is off , no keys in the ignition. It's on parking but on the dash it's not displaying thr it's on parking gear. I need to apply the emergency breaks to keep the car from rolling ( moving) if the emergency breaks goes off the vehicle is going to roll causing to crash. I removed the cover to see if there was something causing the shifter from not moving. Then I took it to the nearest auto repair. I explained the issue and concern. They state the the shifter cable needs to be replaced. I took my vehicle to a mechanic for a second opinion he said it not the shifter cable. I never had this problem until recently. There was no warning it just didn't want to start. Now it is not go on parking gear. And it only starts un nneutraland to turned it off . I have to put it on reverse gear in order to retrieve my keys. And the emergency break must be on if not the car will roll.
NHTSA complaint #11605023 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I have had several problems with my back up camera. My camera now is showing the picture upside down. As a [XXX], I am using this for safety and it is very distressing since this is one reason I purchased my Ford Vehicle. I see there has been a recall issued for some 2011 Ford Edge vehicles and wondering how I could get my VIN number added. I feel this is a serious issue for safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11591477 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My rear view video display is displaying upside down. This is a known recall for other Ford edges but mine is not included in the current recall.
NHTSA complaint #11588417 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The back up camera stopped working approximately 1 month ago. I had returned home from work, parked in the garage, everything was normal. Next day as I started backing out of the garage there is no camera screen, just a message stating, Rearview camera is unavailable. Please contact your dealership. Because of a neck injury, I rely on my back up camera to drive safely. I had no warning, the camera just quit working.
NHTSA complaint #11542859 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I own a 2011 Ford Edge. Recently, I’ve been having problems when I get in the vehicle and, also when the passenger behind me gets in and we then shut our doors…. a warning light comes up on the dashboard stating that the passenger’s side door is ajar. After many attempts of slamming the door, the light goes off. My fear is that if I have a passenger, there could be an issue of the door opening, if I can not get the door shut correctly or my battery would drain and I could have a dead battery. I have looked into recalls, but none have been stated. The interesting fact, is that my sister has the same 2011 Edge and the same thing happened to her. She said the dealership fixed hers at no cost and said it was a recall. My vehicle has 102,000 miles on it. Also, my rear view camera does not always work. Safety issue if relying on that. Also, no recalls have been issued.
NHTSA complaint #11541747 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I need the registration and license plates to my vehicle. My car was not in a accident.
NHTSA complaint #11528132 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Eternal water pump failure. Water pump came loose while Driving dumped coolant into engine causing engine to have catastrophic failure. Need a full engine replacement. Took vehicle to 2 mechanics for diagnosis. Both states vehicle has coolant in engine. Engine needs replaced I'm uploading an estimate from a certified FORD dealership after I told them the issue over the phone.
NHTSA complaint #11527103 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera screen, but sometimes it does say that the camera is not available. This issue has been ongoing for years.
NHTSA complaint #11523889 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My car will turn on the lights in the middle of the night, without anybody in it. Battery is continuously dead, even after replacing with a new battery. The alternator and starter have been checked and are good. The passenger door ajar is always on. When I lock the car with my key fob it honks twice and the lights inside the car remain on. The car will die while driving it, when I am at a stop light. The engine light will come on and the only warning that appears is passenger door ajar. Other Ford vehicles have a recall for these horrible issues and my vehicle should be as well. This is a major issue caused by Ford. Period. There is no specific date for this issue, it happens every single day since I have owned this 2011 Ford Edge SE FWD
NHTSA complaint #11515908 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Engine light came on but 0 warning detected on the menu . water pump failure on my vehicle. In shop now the repair is costly due to the water pump placement. Could have other major issues in repair shop now . 0 warning on menu inside car ?
NHTSA complaint #11508444 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The interior dome light stays on and door-ajar light for the driver/passenger doors. I have opened and shut the doors gently several times and the light will stay on for at least 50 mins. Sometimes, the light pops on when the car has been sitting in park.
NHTSA complaint #11495032 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The door Ajar is not indicating door is shut therfore I am unable to lock door also dome lights remain on draining battery. I have tried cleaning out area it helps sometimes then goes back to not working. This is a safety issue for me and my kids as I cannot lock my vehicle and my vehicle will not lock making it unsafe while driving.
NHTSA complaint #11487160 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I HAVE A 2011 FORD EDGE WITH 62,700 MILES ON IT AND THE DRIVERS DOOR LATCH IS NOT WORKING CORRECTLY.
NHTSA complaint #11459566 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Vehicle turned off completely while driving without notice. Lost all power, power steering, etc. Had to pull off to side of road. Once car was placed in park position, all lights came back on and I was able to start the vehicle again like nothing had happened. Very dangerous situation.
NHTSA complaint #11458799 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I own a 2011 Ford Edge that has a reoccurring door latch issue. This is a well known issue with certain Ford Edge years. The door latches are defective and malfunction, causing a "door ajar" dash warning light and the interior lights come on. We have had all 4 door latches replaced, but I currently have one malfunctioning again. The last one I had replaced in 2018 was not covered under warranty, and cost me $350. I spoke with Ford and they refuse to reimburse me. My daughter currently drives this car. It is unsafe when the interior lights come on at night when driving due to this issue. Ford should step up and recall these models with this problem.
NHTSA complaint #11451390 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I am having issues with my edge dying on me a lot it shuts off all power and I have to pull to the side of the road. I was on the freeway last week on my way to work and it lost all power. This is a serious issue and is very dangerous specially when I have young ones. I have read where a lot of people are having the same problem. A lot of people are saying the throttle body. This needs to be recalled and fix before there is a pile up on the hwy and someone is killed.
NHTSA complaint #11441183 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While driving down the road my brakes completely locked up on me and by the time I could safely pull over, all 4 tires were smoking (I'm assuming coming from the brakes). I had it towed to a Ford dealer were I was notified that I was the 3rd Ford Edge this week to have the brake system lock up (one of the other vehicles was just purchased by the employee that I was speaking with and his brakes locked up the day after purchasing it, while driving down the highway). In my situation the "Service AdvanceTrec/ABS/traction control" lights came on and next thing I know the brakes are locked up and the car wouldn't go. Luckily I was alone in the car (I have children) and I was not at a high rate of speed, such as the highway. The Ford dealer inspected it and said my ABS system went haywire and I now need a new ABS system/modules after I just had the brake booster and master cylinder replaced. I don't think that it is a coincidence that 3 separate people with the same kind of vehicle (2011-2013 Ford Edge) all in 1 week had their brakes lockup. If there are 3 people in one week at this particular dealer, how many others are out there going through the same issue or have already had this happen? Hopefully Ford can resolve this issue before someone gets hurt or killed in an accident.
NHTSA complaint #11439064 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
When driving, you loose power from the gas peddle, the wrench light appears, you must pull of the road, put the vehicle in park, turn it off, and then restart it, this can happen at any time, 20mp or 80mp, you never know when you will loose power of this vehicle. VERY DANGEROUS
NHTSA complaint #11436263 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Brake pedal is hard & won't stop vehicle & then goes soft. Has to be pressed to the floor to stop, also makes a high pitched squeal when pushed sometimes.
NHTSA complaint #11429494 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The “Vista” sunroof on my car is stuck open. This allows rain to come into my car providing hazardous driving conditions. The Ford dealer wants $4000 to repair & $500 to close. I’ve asked Ford several times for a detailed breakdown of costs, they have not provided anything to date.
NHTSA complaint #11425723 — an unverified report by a vehicle owner.