Ford Explorer transmission problems

POWER TRAIN

I am concerned this is a known and widespread defect. The 10R60 transmission is the subject of multiple Ford Technical Service Bulletins and an active Ford/NHTSA safety recall (26S48 / NHTSA 26V-402) addressing transmission-related park-system and rollaway defects on this same transmission, model, and year. My vehicle was well maintained with routine service, yet the transmission failed internally at approximately 87,000 miles. Given the documented history of failures with this unit, I believe this defect warrants further investigation into transmission reliability and safety on 2020–2021 Ford Explorers equipped with the 10R60, beyond the current recall scope. Repair was quoted by the dealer at approximately $5,000–$8,000. I am filing this complaint so that this failure is documented in NHTSA's database and to support identification of any broader safety defect trend.

NHTSA complaint #11763872 — an unverified report by a vehicle owner.

POWER TRAIN

I am concerned this is a known and widespread defect. The 10R60 transmission is the subject of multiple Ford Technical Service Bulletins and an active Ford/NHTSA safety recall (26S48 / NHTSA 26V-402) addressing transmission-related park-system and rollaway defects on this same transmission, model, and year. My vehicle was well maintained with routine service, yet the transmission failed internally at approximately 87,000 miles. Given the documented history of failures with this unit, I believe this defect warrants further investigation into transmission reliability and safety on 2020–2021 Ford Explorers equipped with the 10R60, beyond the current recall scope. Repair was quoted by the dealer at approximately $5,000–$8,000. I am filing this complaint so that this failure is documented in NHTSA's database and to support identification of any broader safety defect trend.

NHTSA complaint #11763873 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle decelerated as if the vehicle was turned off. The contact stated that the vehicle then accelerated and an unknown warning light was illuminated. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where the vehicle was inspected. The contact was informed that parts were unavailable. The vehicle was not repaired. The failure reoccurred and became a persistent failure. The contact stated that while reversing, the vehicle failed to respond as intended, and the vehicle bucked, with an abnormal burning oil odor. The transmission independently shifted into park. The dealer was contacted by phone and made aware of the failure. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure. The contact was informed that the parts would be unavailable until 2027. The failure mileage was approximately 200,000.

NHTSA complaint #11763572 — an unverified report by a vehicle owner.

POWER TRAIN

I purchased my 2020 Ford Explorer in December 2020. The first incident occurred around June 2021 while I was on a road trip. While driving, the vehicle unexpectedly shifted/downshifted on its own and caused a sudden change in the vehicle's movement. At first, I thought there might be an issue with the rotary gear selector. The problem occurred again, and in 2023 I took the vehicle to a Ford dealership and reported the issue. I was told there was a recall and recall-related work was performed. However, the unexpected shifting continued afterward. I contacted the Ford dealership multiple times about the continuing problem but was told that without an applicable recall I could be charged for diagnosis and that the problem might not be detected unless it occurred during a test drive. I reported the shifting problem again when the vehicle was at a Ford dealership for recall service in 2025. I specifically told the service advisor that the vehicle was still unexpectedly shifting while driving. The advisor told me the vehicle was driven but the problem did not occur during their test drive. The problem has continued. During a recent incident, the vehicle unexpectedly shifted/downshifted while I was driving and I nearly had an accident with my children in the vehicle. I am concerned that the sudden change in the vehicle's movement could cause me to lose control or be struck by another vehicle. I recently contacted the Ford dealership again and was informed that my vehicle has another open recall related to the transmission/park system. I was given an appointment for October 23, 2026, but was told Ford does not expect the recall remedy to be available until November. I am concerned about continuing to drive the vehicle while waiting for a remedy because this malfunction has occurred repeatedly while the vehicle is in motion and the most recent incident nearly resulted in an accident. The vehicle is available for inspection. The dealership has previously inspected/test-dr

NHTSA complaint #11763385 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Ford Explorer. The contact stated that while driving at various speeds, the transmission shifted erratically. The messages "Service Advancetrac”, "See Owner’s Manual" and an unknown message were displayed. The contact stated that the failure mostly occurred while depressing the brake pedal, and the vehicle lurched forward while depressing the accelerator pedal. The contact stated that the failure progressively worsened, and the vehicle had become undrivable. While researching the failure online, the contact discovered that the VIN was included in NHTSA Campaign Number: 26V402000 (Power Train); however, the recall remedy was unavailable. The failure mileage was approximately 110,000.

NHTSA complaint #11763077 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle was shaking and vibrating abnormally. The vehicle was taken to the local dealer, who confirmed that the failure was associated with the recall. The failure mileage was 70,000.

NHTSA complaint #11762832 — an unverified report by a vehicle owner.

POWER TRAIN

The transmission is sporadically shifting causing the vehicle to lose or stop during acceleration and deceleration making it unsafe to pull away from a stop or during deceleration and causing it to stop in the in the rd and then it would shift extremely hard after it would gain power to the transmission again. The vehicle is available for inspection and no codes indicated a transmission issue. Only codes are vacuum leak codes. I've had my snap on scanner attached and have had it at 3 different garages. The vehicle had transmission issues repaired shortly after purchasing at a certified Ford dealer (Fred Beans) of Mechanicsburg. My family and I have been in quite a few near miss accidents stemming from this issue. I've had fluids checked multiple times for the transmission and even had a Ford tech do a complete transmission flush.

NHTSA complaint #11762853 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2021 Ford Explorer. The contact stated that while driving, the vehicle came to a complete stop in the middle of traffic. The vehicle was restarted, and the contact attempted to shift it into drive(D); however, the shifter returned to park(P) independently. The vehicle was towed to a dealer, where it was diagnosed with transmission failure. The dealer stated that the transmission needed to be replaced due to a transmission rollaway issue. The contact referenced NHTSA Campaign Number: 26V402000 (Power Train). The contact stated that a yellow light was flashing on the instrument panel, with an abnormal sound coming from the vehicle during the failure. The manufacturer was notified of the failure. The vehicle was taken to a dealer, and the fault codes listed for the transmission failure were associated with the recall.

NHTSA complaint #11762798 — an unverified report by a vehicle owner.

POWER TRAIN

While attempting to operate the vehicle, the transmission/gear-selection system malfunctioned. When Drive or Reverse is selected, the vehicle does not remain in the selected gear and instead returns to Park, preventing the vehicle from moving. The condition is repeatable and the vehicle is currently disabled. The exact failed component is unknown. The vehicle has not yet been repaired. An authorized Ford dealer has declined to work on the vehicle after we requested written clarification regarding coverage. Ford Motor Company has been contacted and a corporate case has been opened. This creates a safety concern because the vehicle can become completely immobile and cannot be relied upon to enter or remain in a drive gear when transportation is needed. No crash, fire, injury, or fatality occurred. The vehicle remains available for inspection.

NHTSA complaint #11762803 — an unverified report by a vehicle owner.

POWER TRAIN

At 30 to 40 mph, there is a shuttering or stutter in the transmission during acceleration. This is a problem when trying to enter traffic on the expressway (Interstate or other lanes of traffic). I have taken this to the dealer and they indicate that the transmission needs to be replaced. They indicate that there is metal shavings in the trans fluid. This is in line with similar Ford SUV and transmission problems. At this point in time there is no recall, but this matter should be address as it is in line with similar Ford transmission failures.

NHTSA complaint #11762086 — an unverified report by a vehicle owner.

POWER TRAIN

my transmission, like several others' I have spoken to, is about to lose reverse. The incident happened when i encountered a problem on the road and was UNABLE to put my car in reverse. I have taken it to several dealerships and nothing is ever done, it's been going on for years. Well now it's become more of a safety hazard since I do transport my children in the car.

NHTSA complaint #11761954 — an unverified report by a vehicle owner.

POWER TRAIN

Ford Corporate office has responded with the following: “You are not responsible for paying the actually recall remedy out of pocket. The recall remedy has not yet been released. At this time, the costs being discussed are specific transmission repairs related to damages the recall may cause. The dealership is offering to complete those repairs at your expense, and we recommend keeping all receipts for potential reimbursement once the official recall remedy becomes available. Again, I want to clarify the reason for the costs of the needed repairs, those are being done under normal diagnosis and because the vehicle is outside of NVWL, it is coming up as a customer pay repair. The advanced notice recall also does not authorize for a rental vehicle to be provided” We are requesting additional review of this case and are rejecting the proposal to complete repairs at my own expense or through partial "financial assistance”, which is not the case since we are being asked to pay $4,400 for an interim repair. I explicitly request that you do not close this case file. The physical damage to my vehicle's transmission pump, valve, and park pawl is not a "normal diagnosis" issue. The servicing dealership and corporate office have explicitly confirmed that this mechanical failure is the exact manifestation of the safety risk detailed under Ford Safety Recall 26S48 / NHTSA 26V402. Under federal regulation 49 CFR § 573.13 (i)(1)(ii), a manufacturer's recall program cannot exclude or deny coverage simply because an interim or pre-notification.

NHTSA complaint #11761952 — an unverified report by a vehicle owner.

POWER TRAIN

My 2020 Ford Explorer experienced a catastrophic mechanical failure directly tied to active Safety Recall 26S48 / NHTSA Campaign 26V402000. While operating the vehicle, the transmission's internal parking pawl failed/shattered, completely locking the rear wheels mechanism. The vehicle is entirely immobilized and cannot move even an inch, even when the gear selector is manually turned to Neutral or when the Manual Park Release (MPR) tether is fully engaged. [1, 2] The vehicle had to be flatbed-towed using specialized wheel dollies to prevent severe structural and drivetrain destruction because the wheels are locked solid. When attempting to have the vehicle received at an authorized Ford dealership, the dealership refused to accept the vehicle or open a formal repair ticket, claiming that because the final recall remedy parts are delayed until 2027, they "cannot take the vehicle." [1] Ford Motor Company is failing to provide a timely safety remedy or manage its dealership network to accommodate a vehicle that has already suffered a total mechanical failure due to this exact recalled defect. The vehicle is a severe rollaway and structural hazard, completely undriveable, and Ford is denying responsibility or alternative transportation assistance because the parts do not yet exist. I am requesting immediate federal intervention to compel Ford to ground this vehicle, provide a safe loaner, and initiate a manufacturer buyback.

NHTSA complaint #11762007 — an unverified report by a vehicle owner.

POWER TRAIN

I am reporting ongoing safety-related powertrain and drivability concerns involving my 2021 Ford Explorer ST in Fresno, California. The vehicle has experienced recurring transmission and driveline problems, including harsh or delayed shifting, hesitation, abrupt gear engagement, jerking/surging, and inconsistent acceleration. These symptoms are similar to transmission concerns documented by Ford for 2021 Explorers equipped with the 10R60 automatic transmission, including harsh/delayed engagement or shifting and potential issues involving transmission controls, solenoid strategy, and main-control valves. The vehicle has also required CV axle/half-shaft repairs, raising additional concerns regarding driveline reliability. I am also concerned about the known rear differential/rear axle mounting-bolt defect affecting 2021 Explorers. Ford has documented that the rear axle mounting bolt may fracture, allowing the axle housing to move. This can result in severe vibration/noise and possible driveshaft or half-shaft disconnection, potentially causing loss of propulsion. The defect may also contribute to a vehicle rollaway hazard. These combined transmission, CV axle, and rear differential concerns create a significant safety risk. Delayed acceleration or engagement can prevent the vehicle from responding as expected when entering intersections, making left turns, merging onto highways, changing lanes, or avoiding hazards. Abrupt engagement after hesitation can cause unexpected vehicle movement. Failure of a CV axle, half-shaft, or rear axle/differential mounting component could cause sudden loss of propulsion or vehicle control. I am requesting that NHTSA investigate whether these recurring transmission and driveline problems represent a broader safety defect involving the 10R60 transmission, CV axles/half-shafts, rear differential mounting system, or related powertrain components.

NHTSA complaint #11761454 — an unverified report by a vehicle owner.

POWER TRAIN

While driving my car, the transmission suffered a mechanical failure. The vehicle is shuddering when decelerating, causing sudden jolting and knocking sounds with no warning or error messages. Because of this defect, the vehicle poses an immediate hazard and cannot be safely driven. The vehicle was dropped off on Monday August 24 with the Ford dealership and the service team has made contact to confirm the transmission valve body, pump and park pawl are damaged and confirmed that this is a result of NHTSA Recall 26V402 (Ford Recall 26S48). The Ford service team have advised that they are able to complete a temporary repair to get the car working again only if I agree to pay them $4,400 despite the recall. Ford’s interim remedy involves replacing failed components with identical, un-remediated parts that possess the exact same engineering flaw, which fails to permanently resolve the safety crisis. Furthermore, I am facing severe difficulties obtaining immediate vehicle recovery, interim repairs, and alternative transportation (such as a loaner or rental vehicle) from authorized Ford dealerships while the vehicle remains grounded due to this manufacturer safety defect. Ford’s corporate office was also contacted on Tuesday to discuss after we were advised that we would need to pay to get the car drivable and the dealership refused a temporary vehicle or rental during repairs. A Ford corporate employee replied that they would make contact within 24 hours. When we did not hear back, we contacted the corporate office again on Thursday and spoke to a rep who stated they would escalate and we would hear back Friday (today). Ford has failed to make contact with any resolution. I am filing this complaint to document a premature, complete component failure under this recall, and to request that NHTSA review the manufacturer’s remedy timeline, as leaving safety-compromised vehicles un-remediated on the road or stranded presents an unreasonable risk to public safety.

NHTSA complaint #11760514 — an unverified report by a vehicle owner.

POWER TRAIN

The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that whenever the transmission shifted into sixth gear, the vehicle failed to accelerate as intended, and the vehicle was shaking erratically. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a transmission parking system failure. The contact was informed that the failure was associated with an unrepaired recall. The vehicle was not repaired. The dealer was made aware of the failure. The contact was informed that the parts were unavailable. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.

NHTSA complaint #11759543 — an unverified report by a vehicle owner.

POWER TRAIN

While driving down a main road, the speed limit changed from 40 to 55 mph. When the gas pedal was pushed, the car violently jerked, did not speed up, and proceeded to have a grinding sound emitting from the engine. No warning lights appeared. The grinding noise continued until the vehicle was placed in neutral and back in drive. We began looking into it and found a recall for the transmission. We contacted a local dealership and were told that they would not be able to inspect or address the issue until Ford issues a remedy (projected to be 8-11 months from now). Since then, the car has experienced harsh upshifting, hesitation with acceleration, jerking, and grinding along with significant rolling when put in park and let off the brake. We contacted Ford directly with no avail. No one has had any advice to “help” with the issue until Ford decides to issue the remedy. We have essentially been told to either park it and continue to make payments on something that is of no use, or to keep driving it and go until it stops. The concern is we have two small children and can not risk engine/transmission failure while driving down the road. The safety of our children comes before anything else, and this vehicle no longer provides safety for them.

NHTSA complaint #11758418 — an unverified report by a vehicle owner.

POWER TRAIN

Illuminated powertrain malfunction (wrench) indicator with DTCs C00A6 and C0631, caused by failure of the front axle disconnect actuator/intermediate shaft on an AWD 2020 Explorer at 46,821 miles. The vehicle displayed the wrench light along with "Service AdvanceTrac," "4WD Fault," "Hill Start Assist Not Available," and "Pre-Collision Assist Not Available." Multiple driver-assistance and stability systems disabled themselves simultaneously, including AdvanceTrac stability control and pre-collision braking. Loss of stability control and automatic emergency braking without warning is a safety concern, particularly at highway speed. The fault was intermittent at first. The dealer had the vehicle five days and could not duplicate it. Within a week of getting it back the condition became nearly constant. The repair is Ford TSB 25-2568, which replaces the front axle disconnect actuator/intermediate shaft with a revised, non-disconnecting design and a new halfshaft. Ford has published this bulletin repeatedly since spring 2023 — 23-2114, then 23-2174 (July 2023), then 25-2373, then 25-2568 (January 2026) — for 2020-2021 Explorer and Aviator AWD vehicles built on or before 30-Aug-2021. Ford has redesigned the part and eliminated the disconnect feature entirely, but has issued no recall or customer satisfaction program. Because this vehicle is out of factory warranty by age at 46,821 miles, the roughly $2,500 repair fell to me. I request that NHTSA review whether a known design defect that disables stability control and pre-collision braking warrants a safety recall rather than a service bulletin.

NHTSA complaint #11758573 — an unverified report by a vehicle owner.