Owners have filed 26 complaints
about the 2024 Ford Explorer with NHTSA between 2024 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 26 of 34 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 1
Against the median year of the Ford Explorer. 50 means typical for this
model; 100 means roughly double.
Severity — 60
11.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
83% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2024 Ford Explorer
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Driver Assist & Collision Avoidance
519.2%
Median failure at 6,560 miles
Suspension
415.4%
Median failure at 3,600 miles
Other & Unspecified
311.5%
0 crashes, 1 fires
Windows, Mirrors & Wipers
311.5%
Seats
27.7%
Steering
27.7%
Median failure at 3,600 miles
Electrical System
27.7%
Doors, Latches & Locks
13.8%
Seat Belts
13.8%
1 crashes, 0 fires
Airbags
13.8%
Median failure at 40,000 miles
Transmission & Drivetrain
13.8%
Engine & Cooling
13.8%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
466.7%
10,000 – 24,999 miles
116.7%
25,000 – 49,999 miles
116.7%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
Frontal crash test
Side barrier crash test
Side pole crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2024 Ford Explorer SUV 4WD
15.1% risk
2024 Ford Explorer SUV RWD
14.7% risk
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2024peak 4Jun 2026
Recalls on the 2024 Ford Explorer
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V451000
SEATS:MID/REAR ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020-2027 Aviator and 2020-2026 Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, tipping, or sliding unexpectedly.
Risk: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing the risk of injury.
26V371000
POWER TRAIN:AUTOMATIC TRANSMISSION
Ford Motor Company (Ford) is recalling certain 2024 Explorer vehicles equipped with a 2.3L engine and 10R60 automatic transmission. An unintentional powertrain control module (PCM) reset may occur while the vehicle is in motion and result in park system damage.
Risk: A park system that is damaged may not shift into "PARK," resulting in a vehicle rollaway and increasing the risk of injury or crash.
26V159000
SEAT BELTS
Ford Motor Company (Ford) is recalling certain 2020-2026 Explorer and Lincoln Aviator vehicles. The seat belt anchor bolts at the second-row outer seating positions may be improperly secured.
Risk: A loose seat belt buckle may not properly restrain an occupant during a crash, increasing the risk of injury.
26V123000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2020-2022 Escape, Lincoln Corsair, 2020-2024 Lincoln Aviator, and Explorer vehicles. The image on the center display may flip or invert, resulting in an incorrectly displayed rearview image when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk: An incorrectly displayed rearview image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
26V012000
EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
Ford Motor Company (Ford) is recalling certain 2016-2018 Focus, 2019 Explorer, and 2024 Explorer vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk: An electrical short circuit can increase the risk of a fire.
25V687000
TRAILER HITCHES
Ford Motor Company (Ford) is recalling certain 2024-2026 Explorer and 2024-2026 Lincoln Aviator vehicles. The trailer hitch assembly bolts may be loose.
Risk: While towing a trailer, loose trailer hitch bolts can cause a loss of vehicle handling and control, or cause the trailer to detach. Either of these conditions can increase the risk of a crash.
25V442000
BACK OVER PREVENTION:SOFTWARE
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Risk: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
25V393000
SEATS:MID/REAR ASSEMBLY
Ford Motor Company (Ford) is recalling certain 2020-2025 Aviator, and Explorer vehicles. The switch for the easy-entry second-row outer seats may bind or stick, resulting in the seats unlatching, folding, or sliding unexpectedly while driving.
Risk: A seat that moves unexpectedly may not properly restrain an occupant during a crash, increasing their risk of injury.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202633926,900 units in Canada
Seats And Restraints
Issue: On certain vehicles the recall repairs completed by a Ford dealer during recall 25S67 (Transport Canada recall no. 2025-328) may not be effective. As a result, a second repair is required. On certain vehicles, the trim for the seat fold switch on the second-row outboard seats could become stuck. If this happens, the seat(s) could fold and/or move unexpectedly. Note: This recall replaces Transport Canada recall no. 2025-328. Vehicles that were repaired under that recall also require this repair. Safety Risk: A seat that folds and/or moves could increase the risk of injury in a crash. Corrective Action: Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the seat fold switch trim and housing for one with an improved design.
Recall 202610099,375 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display properly when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing. Safety Risk: A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail. The corrective actions for this recall are under development.
Recall 2026005138,783 units in Canada
Electrical
Issue: On certain vehicles, the engine block heater could leak coolant. If this happens, the block heater could short circuit when it's plugged in. Note: This recall replaces Transport Canada recall no. 2025-554. Vehicles that were repaired under that recall don't require this repair. Safety Risk: A short circuit can create the risk of a fire. Corrective Actions: To reduce the safety risk, Ford advises you not to use the engine block heater until the recall repairs have been completed. Ford will notify owners by mail and advise you to take your vehicle to a dealership to replace the block heater. Alternatively, owners can choose to have the dealership permanently disable the engine block heater.
Recall 2025548102 units in Canada
Structure
Issue: On certain vehicles, the trailer hitch bolts may not have been tightened properly. As a result, the bolts could loosen and the hitch could detach from the vehicle. Note: This recall only affects vehicles equipped with the trailer tow package. Safety Risk: A trailer hitch and/or towed trailer that detaches from a vehicle could create a road hazard for others and/or create the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, tighten or replace the trailer hitch bolts.
Recall 202536016,575 units in Canada
Visual System
Issue: On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the SYNC software.
Recall 202532820,298 units in Canada
Seats And Restraints
Issue: On certain vehicles, the trim for the seat fold switch on the second-row seats may not have been installed properly. As a result, the switch could become stuck. If this happens, the seat(s) could fold and/or move unexpectedly. Safety Risk: A seat that folds and/or moves could increase the risk of injury in a crash. Corrective Action: Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the seat fold switch trim.
Reports where the owner recorded a crash, a fire, an injury or a death.
Madison, WI, WICrash3 injured
SEAT BELTS
During a severe, multi-lane impact crash, the second-row outer seatbelts completely failed to maintain restraint and failed to retract. Both occupants in the second-row outer seating positions (ages 5 and 7) sustained visible seatbelt friction burns on their arms from the initial impact, but immediately following the crash, both seatbelts were found completely broken, with all slack pulled completely out and zero mechanical retraction. Both children were found entirely unbuckled and unrestrained immediately following the impact. This vehicle is a Ford Explorer, and this failure matches the exact criteria of an active manufacturer safety recall noted on my insurance documentation (NHTSA Campaign ID: 26V159000 / Ford Recall No: 26C18) regarding second-row outer seatbelt anchor bolts being improperly secured. The vehicle has been declared a total loss, but the components are preserved and currently available for inspection upon request under a temporary insurance evidence hold. How safety was put at risk: The safety of two young children was severely compromised. Because the second-row seatbelt mechanisms or anchor bolts failed mid-crash, the children were left entirely unrestrained and unbuckled inside a moving, colliding vehicle after the initial impact, vastly increasing their risk of severe secondary impact injuries. Has the problem been confirmed by a dealer/independent center? UNKNOWN. The failure occurred during the crash, and the vehicle was towed directly to a holding lot. Has it been inspected by others? The vehicle has been documented by insurance representatives for valuation purposes, but a dedicated mechanical inspection of the failed seatbelt components has not yet been performed. Were there warning lamps or prior symptoms? NO. There were absolutely no warning lights, messages, loose seatbelt components, or mechanical symptoms prior to the crash. The system appeared to be functioning normally until it failed under the stress of the impact.
NHTSA complaint #11744835 — an unverified report by a vehicle owner.
Tacoma, WAFire
UNKNOWN OR OTHER
Deputy was going to an incident and after arrival at the scene the patrol car began to smoke, and flames were seen within the wheel well. Deputy was not in the vehicle when the fire was discovered, and Fire responded and extinguished the flames - but not before major damage to the engine compartment.
NHTSA complaint #11671520 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Henderson, TN
ELECTRICAL SYSTEM
The center display went blank and a/c controls under it would not work. Stopped vehicle and pushed ignition button to off and waited 1 minute and pushed ignition back to on on and display was still blank. Got to destination and pushed ignition to off. The next day when I got into vehicle and pushed ignition button to on the display worked.
NHTSA complaint #11746112 — an unverified report by a vehicle owner.
Clinton, MA
FORWARD COLLISION AVOIDANCE: WARNINGS
have been getting a warning coming up saying pre-collision sensor not available sensor blocked over 100 times brought it to the dealership and they said that the bracket for the sensor is broken due to road debris, impact or snow and ice buildup with no evidence of any damage
NHTSA complaint #11746055 — an unverified report by a vehicle owner.
Madison, WI, WICrash3 injured
SEAT BELTS
During a severe, multi-lane impact crash, the second-row outer seatbelts completely failed to maintain restraint and failed to retract. Both occupants in the second-row outer seating positions (ages 5 and 7) sustained visible seatbelt friction burns on their arms from the initial impact, but immediately following the crash, both seatbelts were found completely broken, with all slack pulled completely out and zero mechanical retraction. Both children were found entirely unbuckled and unrestrained immediately following the impact. This vehicle is a Ford Explorer, and this failure matches the exact criteria of an active manufacturer safety recall noted on my insurance documentation (NHTSA Campaign ID: 26V159000 / Ford Recall No: 26C18) regarding second-row outer seatbelt anchor bolts being improperly secured. The vehicle has been declared a total loss, but the components are preserved and currently available for inspection upon request under a temporary insurance evidence hold. How safety was put at risk: The safety of two young children was severely compromised. Because the second-row seatbelt mechanisms or anchor bolts failed mid-crash, the children were left entirely unrestrained and unbuckled inside a moving, colliding vehicle after the initial impact, vastly increasing their risk of severe secondary impact injuries. Has the problem been confirmed by a dealer/independent center? UNKNOWN. The failure occurred during the crash, and the vehicle was towed directly to a holding lot. Has it been inspected by others? The vehicle has been documented by insurance representatives for valuation purposes, but a dedicated mechanical inspection of the failed seatbelt components has not yet been performed. Were there warning lamps or prior symptoms? NO. There were absolutely no warning lights, messages, loose seatbelt components, or mechanical symptoms prior to the crash. The system appeared to be functioning normally until it failed under the stress of the impact.
NHTSA complaint #11744835 — an unverified report by a vehicle owner.
Clinton, MA
FORWARD COLLISION AVOIDANCE: WARNINGS
pre-collision warning light comes up, saying sensor blocked and sensor is not blocked. Brought it to the local dealership found that the cruise control module bracket is damaged no visible damage or strikes to the bumper dealership says not under warranty, and Ford is aware of a widespread issue with the bracket snapping on the sensor behind the front bumper
NHTSA complaint #11741974 — an unverified report by a vehicle owner.
Broadalbin, NY
VISIBILITY/WIPER
Rear windshield wiper doesn't work. Earlier model years have been recalled for wiper motor issues.
NHTSA complaint #11730556 — an unverified report by a vehicle owner.
Fairdale, WV
SEATS
• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in service department. •yes, every code on the dash has appeared and lasted a total 20 minutes and car went into limp mode. Couldn’t turn car on or off. First happen in Dec 2025. There has been multiple issues with this vehicle since I bought it from the first month.
NHTSA complaint #11711981 — an unverified report by a vehicle owner.
Fairdale, WV
ELECTRICAL SYSTEM
• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in service department. •yes, every code on the dash has appeared and lasted a total 20 minutes and car went into limp mode. Couldn’t turn car on or off. First happen in Dec 2025. There has been multiple issues with this vehicle since I bought it from the first month.
NHTSA complaint #11711981 — an unverified report by a vehicle owner.
Fairdale, WV
ENGINE
• Driver seat not setting its memory for the driver , and will move on its own and go all the way to dash while setting in it or all the way back . Has happened multiple times and also twice while driving. • Safety at risk could have made me wreck my vehicle if I hadn’t pulled over and the seat stopped what it was doing front and back. • yes , been checked by dealership (4) times in service department. •yes, every code on the dash has appeared and lasted a total 20 minutes and car went into limp mode. Couldn’t turn car on or off. First happen in Dec 2025. There has been multiple issues with this vehicle since I bought it from the first month.
NHTSA complaint #11711981 — an unverified report by a vehicle owner.
Terrell, TX
SEATS
The headrest on the third row is locked in the upright position and won't fold down. I've looked online and it seems to happen in every ford explorer in the current generation, 2020+. I see hundreds of complaints online. Across the forums and reddit.
NHTSA complaint #11700304 — an unverified report by a vehicle owner.
Saint Louis, MO
VISIBILITY/WIPER
Visual blurry defect in windshield glass in driver side
NHTSA complaint #11696723 — an unverified report by a vehicle owner.
at 40,000 milesFruitland, ID
AIR BAGS
The contact owns a 2024 Ford Explorer. The contact stated that while driving 65 MPH, the contact struck a deer with the front of the vehicle. There was no property damage reported. The vehicle came to a stop shortly afterwards. The contact stated that the air bags had not deployed. The vehicle was towed to a local dealer. There was no warning light illuminated. The vehicle was not destroyed. No injuries were reported. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
NHTSA complaint #11691606 — an unverified report by a vehicle owner.
Tacoma, WAFire
UNKNOWN OR OTHER
Deputy was going to an incident and after arrival at the scene the patrol car began to smoke, and flames were seen within the wheel well. Deputy was not in the vehicle when the fire was discovered, and Fire responded and extinguished the flames - but not before major damage to the engine compartment.
NHTSA complaint #11671520 — an unverified report by a vehicle owner.
Wittman, MD
STEERING
Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.
NHTSA complaint #11635531 — an unverified report by a vehicle owner.
Wittman, MD
SUSPENSION
Purchased new from dealer. At 3500 miles, noticed rattling and clunking noise under front end, more noticeable at speeds less than 35. Took to dealer who diagnosed as worn struts, saying shocks and struts need to be replaced, but they need to order parts. When asked if safe to drive, was told "yes", but "avoid potholes". Now waiting to hear from dealer when parts come in. They stated it would take 4 to 5 hours to repair/replace.
NHTSA complaint #11635531 — an unverified report by a vehicle owner.
at 11,103 milesAlbany, NY
SUSPENSION
The contact owns a 2024 Ford Explorer. The contact stated while parked upon inspecting the vehicle, he noticed the driver's side and passenger side struts failed. The vehicle was taken to a dealer where it was diagnosed that both front struts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 11,103.
NHTSA complaint #11635284 — an unverified report by a vehicle owner.
at 3,600 milesCalabash, NC
SUSPENSION:FRONT
The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.
NHTSA complaint #11633176 — an unverified report by a vehicle owner.
at 3,600 milesCalabash, NC
STEERING
The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.
NHTSA complaint #11633176 — an unverified report by a vehicle owner.
at 3,600 milesCalabash, NC
SUSPENSION
The contact owns a 2024 Ford Explorer. The contact stated while driving approximately 30-40 MPH in cold weather, the vehicle started making an abnormal clunking and rattling sound near the wheels. The contact was unable to determine the source of the noise. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V091000 (SUSPENSION, STEERING). The vehicle was taken to the local dealer, where it was diagnosed that the front struts were worn and needed to be replaced. The dealer recommended that the contact not drive the vehicle. The vehicle was not repaired due to parts being on backorder. The manufacturer was contacted and filed a complaint. The approximate failure mileage was 3,600.
NHTSA complaint #11633176 — an unverified report by a vehicle owner.
Tacoma, WA
UNKNOWN OR OTHER
Inner fender liners are getting rubbed through by the tires creating large holes and exposing wiring harnesses and other components to the tire/wheel well area. We have seen this on about 5-6 of these same vehicles now.
NHTSA complaint #11629159 — an unverified report by a vehicle owner.
Shullsburg, WI
VISIBILITY/WIPER
There is a distortion in the front windshield affecting my ability to see the front right corner of my vehicle. I was leaving a restaurant in the dark and the distortion affected the headlights to the point it didn’t appear there were any on the right side of the vehicle. In daylight, that area of the windshield is so distorted I’ve missed vehicles coming from the right and developed it migraines while driving. The defect was reported to the dealership and they reported it to the manufacturer in August, they have been going back and forth since, most recently being denied due to ‘orange peel’. There is not damage to any of the paint, nor has the vehicle been through a car wash or any paint repairs (trim as been replaced by the dealership). The salesman and a number of service techs are able to confirm the distortion is visible to the center of the windshield. The manufacturer has been requested to check it in person but has not followed through. I am hoping to get a windshield repair shop, second automotive dealership, and potentially and officer to take a look at it this week.
NHTSA complaint #11623413 — an unverified report by a vehicle owner.
Booneville, AR
POWER TRAIN
Hello, I bought 2024 ford explore in Aug 2024 with a few hundred miles on it!! Now two months down the road with 5500miles on it, it is jerking real hard when driving or passing vehicles and slowing down!! The drive mode is in normal at all times. I took it back to where I bought it in Booneville does place and they sent me to ford place in Paris ark where they are ordering a part to see if it fix it or if I need a new transmission. Is this a lemon or what
NHTSA complaint #11619992 — an unverified report by a vehicle owner.
at 6,560 milesMagnolia, TX
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING
The contact owns a 2024 Ford Explorer. The contact stated while driving 65-70 MPH on two occasions, the Lane Keep Assist malfunctioned and the vehicle veered out of the intended lane. The contact was able to recover control of the vehicle to remain in the intended lane. Additionally, while driving 40-45 MPH, the Lane Keep Assist veered the vehicle out of the intended lane and the vehicle side swiped the barrier wall. There were unknown warning lights illuminated. There were no reported injuries. There was no air bag deployment. The contact stated that a Police report was not filed. The vehicle was taken to the local dealer, who was unable to determine the failure. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 6,560.
NHTSA complaint #11614410 — an unverified report by a vehicle owner.
Covina, CA
UNKNOWN OR OTHER
This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "Check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package.
NHTSA complaint #11595059 — an unverified report by a vehicle owner.
This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "Check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package.
NHTSA complaint #11595059 — an unverified report by a vehicle owner.
Covina, CA
BACK OVER PREVENTION: WARNINGS
This vehicle has a 360 camera system that was not included, despite is being included in the component package that is standard for this vehicle. I contacted the dealer directly, informed them that there are cameras installed on the vehicle, but only the rear camera is operational. Further investigation into the matter revealed that Ford apparently "recalled" the camera systems on the Explorer for the 2023 models, but has not distributed any information to its dealers. Now I have a forward facing camera that is not operational, but the vehicle's warning system continually advises me there is a problem with the front camera's vision, "Check forward camera lens for cleanliness". Also, the front camera lens is clear, but it still will display the warning. The Ford dealers all claim that the manufacturer has not shared information about the 2024 Ford Explorer's 360 camera system. Lastly, the reverse braking system is non-operational as well. Another system that should be included with the upgraded package.
NHTSA complaint #11595059 — an unverified report by a vehicle owner.
