863 of the
29,786 complaints filed about the Ford Focus
are about the doors, latches and locks —
3% of everything owners reported.
The worst model year for it is 2000.
The contact owns a 2013 Ford Focus. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and would like to be removed from the recall distribution list. The local dealer was contacted. The vehicle was repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11702176 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus. The contact stated that the rear driver’s side door failed to open as intended. The contact used force to attempt to open the door and failed. No warning lights were illuminated. The contact stated that when the vehicle was purchased, she was informed that the vehicle had an open recall related to NHTSA Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES). When the contact retrieved the vehicle, the contact was informed that the recall had been repaired; however, there was no proof that the vehicle was under recall or that the recall repair was performed. The contact stated that several weeks later, mold was found in the driver’s seat and on the driver’s side seat belt. The contact stated that after a snowstorm, the moonroof was misty, and there was a water ring found above the interior roof. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, after starting the vehicle, there was an abnormal hissing sound coming from the vehicle underneath the driver’s side of the vehicle. No warning lights were illuminated. The contact was able to drive to the post office. After returning to the vehicle and starting the vehicle, the abnormal hissing sound persisted. The vehicle was not taken to the dealer or an independent mechanic. Upon further investigation, the contact related the failure to Manufacturer Recall Number: 18S32. The manufacturer was notified of the failures and would not confirm if the VIN was or was not under recall. The failure mileage was 129,354.
NHTSA complaint #11700824 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus. The contact stated that the front driver's side door failed to latch securely while closed. The contact stated that the door occasionally unintendedly opened while driving. The contact stated that the failure required him to drive with an arm out the window holding the door closed. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The dealer diagnosed the vehicle and informed the contact that the part to repair the vehicle was on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 178,000. Parts distribution disconnect.
NHTSA complaint #11661413 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the trunk latch disengaged, causing the trunk to open unexpectedly. The contact stated that the failure had occurred 3 times within a month. The dealer was contacted and informed of the failure. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,000.
NHTSA complaint #11641638 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus. The contact stated while attempting to close the doors of the vehicle, the doors failed to latch securely. The vehicle was taken to a dealer, and the contact was provided an estimate for the repair, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included. The failure mileage was 300,000.
NHTSA complaint #11634372 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, all four doors opened, prompting the driver to pull to the shoulder of the roadway, where he became aware of the failure to securely lock the doors. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
NHTSA complaint #11606583 — an unverified report by a vehicle owner.
The contact owns a 2018 Ford Focus. While the contact’s spouse was driving approximately 15 MPH, the rear passenger’s side door was unable to close properly. The instrument panel displayed a message that the door was ajar. The vehicle was taken to the dealer where it was diagnosed that the locking mechanism had failed. The driver pulled to the side of the road and became aware that the door was not properly lining up with the locking mechanism, causing the door to fail to close or lock properly. The contact was informed that the locking mechanism within the door needed to be replaced. The failure was linked to NHTSA Campaign Number: 16V643000 (Latches/Linkages/Linkages) and 16V698000 (Latches/Linkages/Linkages, Structure) however, the VIN was not included. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 32,800.
NHTSA complaint #11586586 — an unverified report by a vehicle owner.
The door ajar light illuminates on the dash even though the door is shut, the door ajar shows it is the driver side back door. With that warning I'm unable to lock the doors while inside the vehicle and the doors do not lock when putting the vehicle in drive from park or unlock when putting the vehicle in park from drive. I'm also unable to use the door handle lock and unlock sensor on the outside of the driver door.
NHTSA complaint #11573504 — an unverified report by a vehicle owner.
The contact owns a 2015 Ford Focus. The contact stated that after exiting the vehicle and locking the doors, the contact was unable to reopen the doors using the key fob. The contact used the key located inside the fob to open the doors. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact was concerned with breaking the emergency key in the locks and being unable to lock the doors. The contact had taken the vehicle to the local dealer, where it was diagnosed and determined that the locks needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.
NHTSA complaint #11557723 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the trunk independently unlatched. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
NHTSA complaint #11552865 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Focus. The contact stated while driving at 5 MPH, the front driver’s side door independently opened. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline to report the failure. The failure mileage was approximately 139,000.
NHTSA complaint #11546956 — an unverified report by a vehicle owner.
The contact owns a 2016 Ford Focus. The contact stated while the vehicle was parked, the message "Steering Assist Fault. Service Required" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The contact also stated that the hatchback had opened independently while driving and while the vehicle was parked. The contact stated that the failure occurred on several occasions. The contact related the failure to NHTSA Campaign Number: 16V698000 (Latches/Locks/Linkages, Structure). Additionally, the contact stated while driving 60 MPH and depressing the accelerator pedal, the engine revved to 4,000 but the vehicle failed to accelerate. Additionally, the transmission was slipping. The contact stated that the failure recurred increasingly, and the vehicle was downshifting unexpectedly while driving, nearly causing a crash. The contact stated that the vehicle hesitated to respond while shifting into reverse (R), and while shifting into drive (D). There was no warming light illuminated. The contact related the failure to NHTSA Campaign Number: 18V845000 (Power Train). The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
NHTSA complaint #11546071 — an unverified report by a vehicle owner.
The contact owns a 2014 Ford Focus. The contact stated that upon attempting to close the driver's side rear door, the door failed to latch securely. The vehicle was taken to the dealer, who diagnosed a failure with the door latch. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 111,000.
NHTSA complaint #11544541 — an unverified report by a vehicle owner.
The contact owns a 2009 Ford Focus. The contact stated while parked in the driveway, the contact opened both rear doors; however, while attempting to close the doors, the doors failed to latch securely. No warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the latch was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
NHTSA complaint #11541362 — an unverified report by a vehicle owner.
The contact owns a 2012 Ford Focus. The contact stated the front passenger’s side door latch opened independently while the vehicle was parked in a parking lot. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 115,000.
NHTSA complaint #11524384 — an unverified report by a vehicle owner.
The contact owns a 2011 Ford Focus. The contact stated that the front passenger’s side and both the rear driver’s and passenger’s side doors failed to open. The contact stated that the front driver’s side door was able to open by lowering the window and manually opening the door from the exterior door handle. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front passenger’s and rear driver’s side door latches to be replaced. The vehicle was repaired but continued to experience the failure. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the rear driver’s side door latch needed to be replaced. The vehicle was repaired but continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
NHTSA complaint #11510988 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Focus. The contact stated that the doors failed to stay locked, and the trunk failed to unlock as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 143,000.
NHTSA complaint #11509268 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Focus. The contact stated while driving 15-20 MPH with his daughter in the front passenger's side seat, the front passenger's side door opened inadvertently. There was no warning light illuminated. The contact veered to the side of the road and closed the door; however, the door failed to close securely. The contact stated that the door unintendedly opened for a second time. The vehicle was taken to a dealer who informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 16V643000 (Latches/Locks/Linkages) due to the vehicle having a Salvage Title. Additionally, the dealer failed to honor the recall repair of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). However, the contact stated that the vehicle still had the original parts impacted by the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 130,000. Parts distribution disconnect.
NHTSA complaint #11495384 — an unverified report by a vehicle owner.
The contact owns a 2013 Ford Focus. The contact stated that the driver's side door failed to close and remained ajar because the door would not latch securely. The contact used a rope to keep the door closed while driving. The vehicle was taken to an independent mechanic where the door lock assembly was replaced; however, the failure reoccurred three and half weeks later with the rear driver's side door latch. The contact related the failure to NHTSA Campaign Numbers: 16V643000 (Latches/Locks/Linkages) and 20V331000 (Latches/Locks/Linkages). The dealer was notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 77,671.
NHTSA complaint #11495173 — an unverified report by a vehicle owner.