192 of the
2,290 complaints filed about the Honda Passport
are about the suspension —
8% of everything owners reported.
The worst model year for it is 1999.
What component or system failed or malfunctioned, and is it available for inspection upon request? The rear subframe, specifically the passenger-side rear suspension mounting bracket, is failing due to severe, premature corrosion. How was your safety or the safety of others put at risk? My safety was put at extreme risk because a local authorized Honda dealership fraudulently closed out an active, critical safety recall (NHTSA Campaign Number 26V-365) without actually performing the mandated repair. They returned the vehicle to me to drive on public roads with a heavily rusted, structurally compromised rear subframe where the flange seams are actively separating. Driving this vehicle poses a critical, ongoing risk because the rear control arm mounting points could fracture and fail. Such a failure would cause the rear wheels to become misaligned or inadequately retained, resulting in a sudden and catastrophic loss of vehicle handling, stability, and braking performance. Has the problem been reproduced or confirmed by a dealer or independent service center? The local authorized Honda dealership explicitly acknowledged the open recall during my initial service visit and stated they needed to order the remedy parts. They subsequently contacted me to bring the vehicle back under the pretense that the parts had arrived. They released the vehicle back to me and marked the recall as officially completed in their system. However, physical inspection of the undercarriage confirms the passenger-side subframe bracket remains completely bare, unreinforced, and heavily corroded. Because official corporate recall notices confirm that the required replacement parts are globally backordered until the fall, it is physically impossible for the dealership to have performed the installation, confirming they falsified the repair record and returned an unsafe vehicle. Prior to the dealer visits, I experienced significant shuddering and abnormal vibrations from the rear suspension.
NHTSA complaint #11755169 — an unverified report by a vehicle owner.
Vehicle has 11,500 miles on it and constantly pulls to the right. Pulls harder under hard acceleration, requiring steering correction when accelerating hard and again correcting when backing off the accelerator. Have had to dealer multiple times. They claim they can't fix. Correcting to the left under load and back to the right can cause car to weave at highway speeds and cause it to be unstable. Car is available for inspection upon request.
NHTSA complaint #11708947 — an unverified report by a vehicle owner.
When I'm driving my 2023 honda passport my steering wheel vibrates/shakes feels almost like the wheel is gonna come off. When I turn my steering wheel left or right driving or parked I hear a loud knock noise coming from under the front of my car. I have had multiple things checked and looked at and brand new tires and no matter what. When I get an alignment my car still pulls one way or another. I thinks its the steering gearbox
NHTSA complaint #11687576 — an unverified report by a vehicle owner.
*Left-Driver Side and Right-Passenger side under hood a loud clunk when backing out of driveway or parking space when turning the steering wheel to a very sharp turn. Yes, available for inspection. *It feels like something is coming loose when backing up and turning sharply. *Yes, the dealer heard the noise and replaced the Driver Side Axle. *No Inspection by other entities. *No warnings
NHTSA complaint #11576061 — an unverified report by a vehicle owner.
Rear tires wearing out inside prematurely due to wheel alignment got off, install all new tires and did wheel alignment and found out that camber adjustment required to fix the issues but repair shop and even Honda dealer can’t adjust camber settings since camber is not adjustable in 2019 Honda passport. Honda dealership told me to go somewhere else and have them install aftermarket camber adjustable kit? Totally unacceptable. If can’t fix this problem then my tires will wear out prematurely again. Honda should recall this and have it replace with adjustable camber.
NHTSA complaint #11540355 — an unverified report by a vehicle owner.
my frame was rusted throughout at 130k miles the car's rear trail arm mount on the frame detached and almost caused me to run into on by traffic numerous times at 25 mph. only once I stopped to pick up my sons from school the car's rear trail arm detached completely from the frame, I had deemed it undrivable and called for someone to come by and tow it back home. on my own further inspection, I noticed an absurd amount of rust in the rear left side, and holes in the frame. as well as I said the rear trail arm detached from the frame.
NHTSA complaint #11431804 — an unverified report by a vehicle owner.
PURCHASED THIS AUTOMOBILE THAT HAVE A VIBRATION WHILE RIDING IN EVERY TYPE OF ROADS THAT I NOTED AFTER RIDING BACK HOME FROM THE DEALERSHIP. AT THE MOMENT OF THE INITIAL TEST DRIVE THIS CONDITION WASN'T NOTED SINCE WE TEST DRIVE A PASSPORT EX-L TRIM MODEL. I WENT TO THE DEALERSHIP (APPOINTMENT ON RECORD) AND INFORMED THE SERVICE DEPARTMENT OF THE ISSUES. I WAITED AT THE DEALERSHIP FOR 2.5 HRS AND THEY INFORMED THAT THEY VERIFIED THE ALIGNMENT AND WHEEL BALANCES AND NOTHING WAS FOUND. I RETURNED HOME AND CALLED BACK THE DEALER AND INFORMED THAT VIBRATION CONDITION STILL OCCURRING. THEY SUGGESTED TO CHANGE THE 4 TIRES AND WHEELS SINCE MAYBE A FROM FACTORY ISSUE. I ASKED THE DEALER TO PERFORM A TEST RIDE ON A NEW SIMILAR UNIT. WE DID IT, DROVE THE NEW UNIT AND NO VIBRATIONS FOUND, SO THAT IS NOT A NORMAL OPERATING CONDITION. DEALER TEST DRIVE MY AUTOMOBILE AND NOTED THAT THE VIBRATION STILL THERE ON THE DRIVER'S SEAT AND STEERING WHEEL. I WENT TO THE DEALERSHIP AGAIN AND LEFT THE CAR FOR CORRECTING THE VIBRATION ISSUE. THEY STILL WORKING ON THE SAME SERVICE ORDER AND DIDN'T CLOSED THE PREVIOUS ONE. TODAY, THEY CHANGED THE FRONT RIGHT TIRE (DOESN'T LOOKS NEW) AND THEY MENTIONED THAT THEY REDO THE WHEEL BALANCES. AFTER A SECOND REPAIR ATTEMPT, WHILE DRIVING BACK HOME I NOTED THAT THE VIBRATION STILLS. DURING THE RIDE BACK HOME I NOTED THAT WHILE BREAKING, THE AUTOMOBILE WAS VIBRATING ALSO NOW. NEW ISSUE. MY AUTOMOBILE WAS LEFT AT THE SERVICE DEPARTMENT FOR A COMPLETE VERIFICATION WITH THEIR TECHNICIANS. I ASKED THEM BEFORE DELIVERING THE AUTOMOBILE TO ME TO PERFORM A FINAL TEST DRIVE INSPECTION WITH THE SHOP FOREMAN AFTER CORRECTING THE ISSUE. AS A NOTE, VIBRATION CONDITION HAPPENS IN NEWLY ASPHALTED ROADS, OLD ASPHALTED ROADS, HIGHWAYS, FL TURNPIKE, EVERYWHERE. I FEEL UNSAFE WITH THESE VIBRATION CONDITIONS.
NHTSA complaint #11404753 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2001 HONDA PASSPORT. THE CONTACT STATED THAT HER SON DISCOVERED CORROSION FORMING AROUND THE AXLE AND THE SUSPENSION OF THE VEHICLE. THE CONTACT CALLED PEARSON HONDA (14001 HULL STREET RD, MIDLOTHIAN, VA 23112, (804) 745-0300) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 10V436000(SUSPENSION), WHICH SHE LINKED TO THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 97,000.
NHTSA complaint #11286597 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 HONDA PASSPORT. WHILE THE CONTACT'S WIFE WAS DRIVING 5 MPH OVER A BUMP IN THE ROAD, THE SUSPENSION FRACTURED. SHE LOST CONTROL OF THE VEHICLE AND LATER NOTICED THAT THE FRAME WAS RUSTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO HONDA OF FRONTENAC (885 S LINDBERGH BLVD, ST. LOUIS, MO 63131, (314) 994-1400), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO MANGUEST HONDA (5935 S LINDBERGH BLVD, ST LOUIS, MO 63123, 314-649-1200) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED DUE TO EXCESSIVE RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 140,000.
NHTSA complaint #11232464 — an unverified report by a vehicle owner.
I NOTICED THAT MY 1999 HONDA PASSPORT HAD A RECALL FOR THE SUSPENSION. I CALLED THE DEALER HERE IN LEXINGTON KY DON JACOBS AND SET UP AN APPOINTMENT. THE DAY BEFORE MY APPOINTMENT I CALLED TO VERIFY THAT THEY HAD THE PARTS THAT WAS NEEDED AND WAS TOLD THAT THEY COULD NOT FIX MY VEHICLE BECAUSE THEY COULD NOT GET THE PARTS OR TOOLS TO REPAIR MY VEHICLE.
NHTSA complaint #11195978 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2001 HONDA PASSPORT. THE CONTACT CALLED ON BEHALF OF THE DRIVER. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER NOTICED THAT THE REAR OF THE VEHICLE WAS SWAYING. THE DRIVER COASTED OVER TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR SUSPENSION BRACKET WAS DETACHED AND THE SUBFRAME WAS CORRODED THROUGH. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT CALLED BARON HONDA AT (631) 714-2094, 17 MEDFORD AVE, PATCHOGUE, NY 11772) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #11120398 — an unverified report by a vehicle owner.
MY CAR IS INVOLVED IN THE RECALL 10V436000 BUY BACK PROGRAM BUT THE DEALERS AS WELL AS HONDA ITSELF WILL NOT FOLLOW THE NHTSA GUIDE LINES THEY ARE MAKING EXCUSES AND LYING TO ME ABOUT RESPONSIBILITY THIS CAR HAS 111,000 MILES ON IT AND SHOULD LAST A VERY LONG TIME BUT THE FRAME IS COMPLETELY RUSTED AND CANNOT BE DRIVEN AND THE ELECTRICAL PROBLEMS ARE ALL OVER BECAUSE OF THE FRAME MOVEMENT . I BELIEVE THAT THERE ARE OTHER RECALLS ON THIS VEHICLE BUT HONDA REFUSES TO TAKE RESPONSIBILITY FOR ANYTHING .
NHTSA complaint #10983106 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1999 HONDA PASSPORT. THE CONTACT STATED THAT THE SON WAS DRIVING AND THE REAR DRIVERS SIDE SUSPENSION DETACHED FROM THE FRAME. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED BACK TO THE CONTACTS RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V436000 (SUSPENSION) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT DUE TO THEM NOT BEING THE ORIGINAL OWNER OF THE VEHICLE AND THE RECALL EXPIRING, THERE WAS NO FURTHER ASSISTANCE THAT COULD BE PROVIDED THE FAILURE MILEAGE WAS APPROXIMATELY 122,000. UPDATED 06/02/17*LJ
NHTSA complaint #10972195 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1999 HONDA PASSPORT. WHILE THE VEHICLE WAS STATIONARY, THE REAR SUSPENSION SUPPORT SYSTEM WAS RUSTED AND SEVERELY CORRODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.
NHTSA complaint #10959072 — an unverified report by a vehicle owner.
MY HUSBAND AND I BOUGHT THIS VEHICLE A FEW DAYS AGO. TODAY HE TOOK IT IN TO GET A TUNE UP AND OIL CHANGE. WHEN THE MECHANIC HAD THE CAR LIFTED HE RECOGNIZED A SIGNIFICANT AMOUNT OF CRACKS/RUST FRAME. THE PLASTIC GAS TANK IS ABOUT TO FALL OUT OF THE METAL CASING THAT SURROUNDS IT, IT IS ALMOST COMPLETELY ATE AWAY. THERE IS ALSO A FRAME CRACK DUE TO RUST ON THE PASSENGER REAR FRAME BEHIND THE REAR TIRE. THE MECHANIC ADVISED THAT WE NOT CONTINUE TO DRIVE THIS CAR UNTIL THE ISSUE HAS BEEN RESOLVED DUE TO OUR SAFETY. WE FOUND SOME INFORMATION ON A RECALL PERTAINING TO THE SAME PROBLEMS THAT WERE OCCURRING ON OUR VEHICLE: HTTP://NEWS.HONDA.COM/NEWSANDVIEWS/ARTICLE.ASPX?ID=5798-EN WHEN WE SEARCHED OUR VIN NUMBER NO RECALLS SHOWED UP, EVEN THOUGH THE CAR WAS BOUGHT, SOLD, AND DRIVEN IN WHAT HONDA REFERS TO AS A "SALT BELT" STATE. NOT SURE WHY MY VEHICLE WAS NOT INCLUDED IN THE RECALL AS IT IS HAVING THE SAME SAFETY ISSUES AS THE VEHICLES THAT WERE RECALLED ARE HAVING. PLEASE ADVISE WHY OUR VEHICLE WAS NOT INCLUDED IN THIS RECALL WHEN IT CLEARLY HAS THE SAME ISSUES AS THE VEHICLES THAT WERE. THANKS FOR YOU TIME.
NHTSA complaint #10824308 — an unverified report by a vehicle owner.
THE FRAME ON MY PASSPORT BROKE. COME TO FIND OUT MY FRAME IS ROTTED. I'M HAPPY I WASN'T ON THE INTERSTATE AND GOING A REASONABLE SPEED OR WHO KNOWS WHAT MIGHT HAVE HAPPENED TO ME AND MY FAMILY. I SEE NOW THAT THIS IS A COMMON THING WITH THESE PASSPORTS. I FIND IT CRAZY THAT THERE IS A RECALL FOR THE 1998 BUT NOT THE YEARS BEFORE EVEN THOUGH THEY HAVE THE SAME ISSUES. HONDA OUTSOURCED THE WORK TO ISUZU TO BE CHEAP AND ENDED UP WITH A DEFECTED PRODUCT. SO HONDA WICH IS A MAJOR CORPORATION GETS REWARDED FOR BEING CHEAP WHILE US NORMAL PEOPLE TRYING TO MAKE ENDS MEET END UP WITH A JUNK CAR THAT'S WORTHLESS. I SEE THESE ON THE ROAD STILL AND I KEEP MY FINGERS CROSSED FOR THE PEOPLE DRIVING THEM. PLEASE MAKE HONDA FIX THIS PROBLEM.
NHTSA complaint #10731900 — an unverified report by a vehicle owner.
THE REAR TRAILING ARM HAS BROKEN AWAY FROM SEVERE FRAME RUST. THERE WAS A RECALL FOR THIS EXACT PROBLEM IN 2010 BUT IT ONLY RECALLED CARS FROM THE NORTHEASTERN STATES. THIS CAR WAS NOT RECALLED EVEN THOUGH IT IS AND HAS BEEN IN ALASKA. I BELIEVE THE ENVIRONMENTAL CONDITIONS HERE ARE JUST AS SEVERE AS THE NORTHEASTERN STATES AND THE RECALL SHOULD EXTEND HERE ALSO.
NHTSA complaint #10722498 — an unverified report by a vehicle owner.