147 of the
2,290 complaints filed about the Honda Passport
are about the other systems —
6% of everything owners reported.
The worst model year for it is 2019.
While driving, the main dashboard instrument cluster gauge screen completely blacks out without warning, followed immediately by the center infotainment screen going completely dark. This total loss of the dashboard screen leaves me with absolutely no way to see my current vehicle speed, odometer, critical safety warning lights, or fuel level while traveling at highway speeds, creating an immediate and severe driving hazard. The center infotainment screen and rearview camera also fail to activate. These symptoms perfectly mirror the network failure described in NHTSA Recall 23V-431 (MFR Campaign ID: ZEM) for the MOST FAKRA communication cables on 2022 Honda Passports. However, when checking my 17-character VIN, the system states my vehicle is excluded from the recall registry. Because this defect causes a catastrophic loss of critical driver safety information (speedometer) and backup camera functions, this VIN exclusion needs to be investigated and expanded.
NHTSA complaint #11758513 — an unverified report by a vehicle owner.
2023 honda passport trailsport rear a/c is blowing warm air and will not get cold. if rear ac is not blowing any cold air than it will be sure that front ac will follow, this should be a manufacturer defect recall because there are many same model with the exact same problem
NHTSA complaint #11757163 — an unverified report by a vehicle owner.
Shortly after purchasing my 2021 Honda Passport Elite, I experienced issues with the Auto Start/Stop feature. Once engaged, my vehicle was very sluggish when restarting after a complete stop. Had the issue checked every time I went in for service at my dealership with no problems detected. I have had a new battery installed within the last year. In the last week, I have had 2 separate incidents where my vehicle completely shut down when I stopped at stop signs. The dash went black and steering wheel was extremely stiff. Other vehicles had to wait behind me for a couple of minutes until I was able to restart my vehicle. I had my battery, alternator and starter checked with all of them passing. Now when I drive, I turn off the Auto start/stop so I don't cut off in traffic. This is a problem.
NHTSA complaint #11757066 — an unverified report by a vehicle owner.
The power door-lock system on my 2021 Honda Passport malfunctions while the vehicle is moving. When I make a right turn, the doors unexpectedly unlock, the interior dome light comes on, and I hear the door-unlocking sound. The doors do not physically open, but I must manually lock them again while driving. The problem occurs repeatedly during right turns. This malfunction creates a safety risk because the vehicle’s doors unlock unexpectedly while it is in motion, including when young children are passengers. The vehicle is available for inspection. I reported the issue to a Honda dealer, but the dealer requested a $199 diagnostic fee and has not yet diagnosed or repaired the problem. No crash or injury has occurred.
NHTSA complaint #11756143 — an unverified report by a vehicle owner.
The sunroof shattered without any impact issue, while we were driving down the road at approximately 65 MPH. If the sunshade had not been closed the driver and two passengers would have been showered in glass risking serious injury. The driver would have been challenged to maintain control risking serious injury to those in his vehicle and others on a busy highway. High Risk incident. I'm from Iowa and purchased the vehicle in Des Moines. The sunroof failed in just north of Greeley Colorado, and I had to have the repairs completed in Greeley, at the Honda dealer. The dealer claims that "glass is not a warranty item" unless I can prove a defect existed. Well, the sunroof essentially exploded and there's not much left to be able to prove the defect. My dealer in Des Moines would have supported a warranty claim. No one other than the Honda dealership in Greeley Colorado has inspected the damaged parts. There was absolutely no warning that the sunroof was about to fail catastrophically. We were driving at ~65 MPH in hot weather ~95 degrees, when a sudden heavy rain shower occurred, along with a corresponding sudden drop in temperature; 15-20 degrees, and we heard a very loud bang on the sunroof, like a baseball bat hitting the roof, and then we could hear glass shards on top of the sunshade. I pulled off the road and examined to sunroof to see that it was completely shattered or exploded. Fortunately, the rain stopped as suddenly as it started, and we located a Honda dealer in Greely and had them make repairs as the vehicle was not drivable with the sunroof shattered. Initial price quoted was $1,218 and the final price a week and a half later was $4,101. Honda denied my warranty claim, and insurance denied claim since there was no hail.
NHTSA complaint #11752332 — an unverified report by a vehicle owner.
Auto stop / start system. When engaged and engine turns off like at a stop sign, once I press on accelator engine will ratttle, sputter and sometimes steering wheel will briefly lock or turn all before it comes back on completely and is ready to drive. This has happened several times to me. Has almost caused a crash after I attempted to pull onto a cross road in traffic. The system cannot be permantely deactivated.
NHTSA complaint #11751975 — an unverified report by a vehicle owner.
The seat memory of the vehicle will reset itself every few days. This is while using the same key fob and driver profile. Android auto does not stay connected wired or wireless. This is after the vehicle has been factory reset, new cables used and phone reset. Buzzing/ grinding noise while breaking Blind spot sensors do not beep while the setting is activated to beep
NHTSA complaint #11752246 — an unverified report by a vehicle owner.
I was at a red light and all of a sudden my car switched to neutral. I could not get out of neutral and tried unsuccessfully to get my car into drive. I finally was able to shut the car off (not sure if opening the door helped reset the system) and start it again. I now turn off the idle option
NHTSA complaint #11746675 — an unverified report by a vehicle owner.
The sealant on the rear of both of my roof rails are starting to peel/melt away. The roof rails came with the vehicle and was not added after purchase. I also have a video of the incident but this form will not allow me to upload it.
NHTSA complaint #11745345 — an unverified report by a vehicle owner.
Idle stop has not engaged motor at intersection. This has happened three times in the last 2 months. Honda Passport has 29024 miles on it. All three incidents required shutting down the Passport and restarting the SUV. Each time there was a backup of cars behind me and I put on warning flashers.
NHTSA complaint #11744324 — an unverified report by a vehicle owner.
It is available for inspection upon request and I’m not sure as what is happening to it. My an others safety was put at risk when my vehicle suddenly lost power an would not accelerate no matter how much I pressed on gas pedal during driving on a highway there was significant hesitation an would go then act up again it has happened intermittently for over a year now . I have brought it to the attention of Honda dealership and the headquarters a nothing has been done. They claim no light no act up for them . Light came on once no codes and message of an emissions system problem as well then was cleared an no fix. I chance it every time I go out because they refuse to do a better job of testing it. I suggested it may be the fuel injectors because many vehicles have had same problems a were recalled but my my vin was not apart of it. Sadly. Seems it’s a uphill battle to be taken seriously in this matter.
NHTSA complaint #11742571 — an unverified report by a vehicle owner.
• Component/system that failed: A/C compressor (shaft seal leak confirmed by Mt. Kisco Honda dealer diagnosis). The vehicle is available for inspection. • Safety risk: No direct crash risk, but loss of A/C in hot weather (NY summers) reduces driver comfort and can cause fatigue or window fogging in certain conditions (e.g., defrost mode struggles when compressor doesn’t engage). No warning lamps or messages appeared. • Problem reproduced/confirmed: Yes — intermittent since the vehicle was new (~2 years). It was noticeable during summer months (works some days, fails others). In March 2026 it became consistent hot air. Dealer performed diagnostic (evacuate/recharge) and confirmed compressor leak. They recommend full compressor replacement (~$1,580). • Inspections: Inspected and diagnosed by Mt. Kisco Honda (Service Advisor [XXX] ). No police, insurance, or other third-party inspections. • Prior symptoms: Intermittent A/C failure (cold some days, warm/hot others, recirculate button resets) since purchase. Progressively worsened. No other warning lights or symptoms. Additional Details: This is a known issue on 2019–2025 Honda Passports, Pilots, and Ridgelines with the 3.5L V6 and R-1234yf refrigerant (oil causes premature shaft seal wear). Honda issued TSB 23-050 and 10-year warranty extensions for the identical problem on CR-V and Civic models. At only 37,000 miles, this appears to be a manufacturing/design-related defect present or developing from new. I have attached the dealer diagnostic paperwork. Please investigate for a potential recall or extended coverage. Case # with Honda Corporate: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11737955 — an unverified report by a vehicle owner.
At red light, foot on break, car in drive. Light turns green, I go to drive off. Car puts itself in neutral, dash says “shift to park”, I try to press to put it in drive, it won’t shift to “D”. I put it in park. Turned the vehicle off, car wouldn’t restart. Kept trying, wouldn’t start. Held my finger on the push to start for ~1 minute, it did not want to start at all. It was spitting trying to start, very very hesitant *car was in accident on 2/26/26 L front (driver side) was damaged Since accident, I have had issues even though car was repaired
NHTSA complaint #11735943 — an unverified report by a vehicle owner.
The vehicle system keeps throwing code TT04 for a failed over-the-air update. The tech specialist indicated there is no current fix for the issue other than restarting the OTA system, disabling the auto-update function, and not checking for updates. This issue has been going on for over a year. I would like to bring attention to this annoying problem that other customers are experiencing as well.
NHTSA complaint #11735101 — an unverified report by a vehicle owner.
25 Passport Black edition only 27k miles at a stop my vehicle won’t start back up kicks it from D to N will start flashing to put in P. Vehicle will not start back up until I turn off and back on. The second time it did this it wouldn’t even start back up battery light flashing. I try to remember to turn that stop/start button off. Very dangerous. Went to dealership. Says they can’t do nothing unless warning are on at the time of check. 4/24 was the second time this has happened. When I start the passport it’s like it has troubles and not wanting to start. Lights will start flashing braking system and blind spot all the safety feature lights. Something is wrong with these passports.
NHTSA complaint #11733550 — an unverified report by a vehicle owner.
My sunroof glass randomly exploded! Yes, my safety and others safety was threatened! Glass shards would have hit my face had my sunshade not been closed! Glass shards flew off the back of my vehicles and there was another vehicle driving in the same lane behind me. The road was smooth and there were no potholes present. My car was driving smoothly, no warnings of any sort alerted me to any issues. As I was driving, I suddenly heard a VERY LOUD “pow!” kind of noise from the top of my car. It was incredibly loud, and sounded like a gunshot or a firework on the roof of my vehicle. I was able to pull over to inspect my car, and I immediately saw the damage to my sunroof. The rest of my car stayed perfectly intact, and there was no rock present, no foreign debris, and no mark on my interior sliding sunshade (indicating nothing hit my sunroof glass to shatter it). My interior sliding sunshade was closed at the time this incident occurred, as I am positive I would have experienced an injury to my face had it been open! The explosion from my glass was violent, as it did not simply crack my glass, but instead it blew up leaving shards of glass on top of the interior sliding sunshade – those shards would have hit my face and body when the explosion happened. I have photos of the damage and I also have two dash cams in my car – one of the cams records video footage of the front view of my vehicle, and the other camera records video footage of the back view from my vehicle. The video footage I have recorded also supports my claim fully, and demonstrates that no objects were “kicked up” and hit my car, and the back view shows the shards of glass flying off of my car during the explosion. You can also hear the loud “POP!” in the video footage I have, and it is very clear when this happened. A certified Honda dealership has my car at their shop right now. Honda Corporate has been slow to respond and they are falsely claiming they have never heard of this happening!
NHTSA complaint #11733129 — an unverified report by a vehicle owner.
Only 4200 miles and receiving TT04 error which appears, from social media, has been ignored by Honda or just no fix and any fix by the dealer would be temporary. Very disappointed, Honda has always been my car of choice. My dealer is not convenient to me, especially if I have to continuously return to them due to same issue, in which Honda has no answer for.
NHTSA complaint #11733121 — an unverified report by a vehicle owner.