52 of the
13,073 complaints filed about the Honda Pilot
are about the equipment —
0% of everything owners reported.
The worst model year for it is 2003.
The contact owns a 2022 Honda Pilot. The contact stated that the entertainment system was blank and had shut down. The message “My Map Off” was displayed. The vehicle was restarted, and the rearview camera was inoperable. The contact linked the failure to NHTSA Campaign Number: 23V431000 (Back Over Prevention). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and assisted with resetting the system. The failure mileage was approximately 24,000.
NHTSA complaint #11697335 — an unverified report by a vehicle owner.
The audio system in my car blares When car is cold and after 5 minutes it turned off, and once it turned off a loud static noise that makes my vehicle unsafe to drive. The only way to get the noise to turn off is to pull over and completely turn off the car, and sometimes that does not even work. This is a driving hazard and could also be damaging long-term to my hearing. I have contacted Honda who says they have no recalls associated with this issue, but there are NUMEROUS complaints from customers online.
NHTSA complaint #11691173 — an unverified report by a vehicle owner.
The contact owns a 2015 Honda Pilot. The contact stated that while changing the passenger’s side front wheel, the factory jack sold originally with the vehicle failed to lift the vehicle high enough to allow the contact to remove the wheel. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 136,000.
NHTSA complaint #11541199 — an unverified report by a vehicle owner.
The air conditioning system abruptly ceased emitting cold air, prompting the involvement of the dealership. Their assessment revealed a compressor leak stemming from the failure of the shaft seal.
NHTSA complaint #11539402 — an unverified report by a vehicle owner.
Electrical system makes a glitching noise as if it wants to start something. Lights go on, then about 5 minutes later the alarm goes off. My alarm has been going off now for the last 18 months and cant seem to find the issue. All over the Honda pilot boards they say it is the "OEM Anti-theft Locking Smart Control Module Honda Pilot 2016-18 / 38320-TG7-A420 part that needs replacing. It is a faulty part and costly and a know problem. Please look into this as it is expensive to replace.
NHTSA complaint #11511826 — an unverified report by a vehicle owner.
The contact owns a 2015 Honda Pilot. The contact stated while changing a flat tire on the driver's side front, the OEM jack was placed under the hard point located under the frame behind the driver's side front tire. The contact stated that the jack had a slot on the top of the jack and he matched the slot to the hard point. The contact stated that the vehicle was on a flat concrete driveway. After the vehicle was jacked up and he removed the flat tire, the base of the jack began to bend and the vehicle began to lean. The jack was leaning and could no longer support the weight of the vehicle and collapsed. The rotor was resting on the driveway. The vehicle was finally lifted using a heavy-duty floor jack and the tire was replaced. The contact had called a local dealer who confirmed that the jack was the OEM jack for the vehicle. The contact stated that he purchased a heavier scissor jack with a wider base. The manufacturer had been informed of the failure. The failure mileage was approximately 178,000.
NHTSA complaint #11487807 — an unverified report by a vehicle owner.
The vehicle radio/nav, display goes completely out. Sometimes it just goes full volume. Makes full volume popping noises out of the blue. Sometimes is blacked out and sometimes it just won't turn on or shut off. Symptoms have be getting progressively worse and worse. I'm afraid of the other systems this will effect due to the bus system. It is very scary to my wife when it just goes full blast and I'm afraid it's going to cause an accident. It's been doing things for a year since 12000 miles or so, but it had just recently gotten terrible.
NHTSA complaint #11476090 — an unverified report by a vehicle owner.
Unresponsive dash control screen. Hands free Bluetooth disconnects. Popping sound through speakers. CarPlay option disappears. Am/Fm radio muffles while error message states no audio available. Restarting car fixes these issues for short while. Turning off radio while engine is on does not work. Gear hunting in transmission 2,3,4 fourth gear.
NHTSA complaint #11470125 — an unverified report by a vehicle owner.
I have constantly had to bring my car in again for the same problem since I bought it brand new in May 2020. On September 22, the audio/entertainment system completely shut down—it stopped playing music from the device connected to it and would not connect to a new device. The console then went completely black, and the audio system began to crackle incessantly, even when I turned it off. When I turned off the ignition and restarted the car, there was an error message on the display: “No Audio Connection” This had already happened multiple times since I had brought the car in for this problem a year prior. In some cases, I lost all displays, meaning I had no GPS, speedometer, fuel indicator, or other safety indicators. Each time I called and/or I brought the car to the dealership, I was told that sometimes the system just crashes and that I should “reset it by restarting the car, just like an iPhone.” However, this has never actually worked. In every instance, I had to restart the car 2-5 times and hope that the system would correct itself. Usually it did not, and I would just have to wait for hours or even days before the entertainment system would spontaneously begin functioning again. When it happened in September, I brought the car in and demanded that something be done. After a day, a service advisor called me and said the previous repair from a year ago was done incorrectly, which led to recurring problems with the wiring harness. You can imagine how furious I was since I had to bring the car back several times during the first ordeal in 2020. Fast forward another 24 days (October 16), and the same problem occurs. When I lividly informed the service department that I was having problems again, I was informed that this is a common issue with 2019 and 2020 models (citing a lawsuit that was filed against Honda). The dealer was fully aware that these cars have this problem that pose a severe threat to passenger safety, yet it continues to sell them.
NHTSA complaint #11440006 — an unverified report by a vehicle owner.
The Information board goes out frequently and does not stay connected with phone. It started with the appleplay and the bluetooth dropping my phone and saying there was nothing connected. Then it would not connect at all. My infoboard behind the steering wheel then started to go on and off. There was one time that I was driving and the entire system went out and I had no idea where to turn and how fast I was going. The heating on the steering wheel does not work and does not warm up or just warms to the 1 I have called and taken my car in 2 times. They said this last time that it was fixed. It does not recognize my phone again and starting to drop calls. There is also loud static when you do get access to bluetooth or the sound goes muffled.
NHTSA complaint #11439241 — an unverified report by a vehicle owner.
Have had numerous occasions where the Center Display Console Screen has gone completely blank when driving ( Nav, audio & driver systems integration items). A Bigger problem is that on ONE occasion on the highway, the Driver's Main Display Screen has also gone completely blank at the same time as the center display -- i.e. TOTAL LOSS OF SPEED INFO AND ALL SYSTEM WARNING LIGHTS. It takes almost 2 minutes for the screens to "reboot" and come back to normal. Honda has released several TSBs regarding the center display console, MOST network connection and audio issues but nothing I am aware of about the Main Drivers Display failure. This is a totally random & intermittent condition but a severe Safety Issue when the driver's main screen goes out . I'll be going to the dealer soon but this issue has been around on various Hondas for quite awhile with little apparent fanfare from Honda??
NHTSA complaint #11433318 — an unverified report by a vehicle owner.
The center led screen and all components cut out and reboot many times while driving. This includes backup camera, hands free phone communication and navigation. Radio is also non functioning during this time. Honda has referred this fix as fakra components. Items have been replaced or worked on 4 times as of September 7th 2021 and the system failed again already today Sept 8th 2021. The first incident occured 1 week after purchase and this is the fifth time it will need repair in less than 1 year, although dealer service has told me there is nothing else they can do until Honda comes up the a fix. Apparently this occurring on several years of high end pilots. I contacted Honda today and started the process for a case number.
NHTSA complaint #11432190 — an unverified report by a vehicle owner.
the vehicles bus connectors where called have been taken to 3 different dealer ships to get fixed an problem still has not been resolved. the cars display screen and rear view camera has absolutely no power sometimes will turn on when I first start vehicle but will turn off completely while driving nothing is visible. reversing I can't see objects and while driving have gotten lost since gps will completely turnoff and I can use my phone while driving. the bus connectors will pop constantly while driving. I have all documents stating the cars been seen and different things have been done to get fixed no warning problem started April 18th
NHTSA complaint #11424148 — an unverified report by a vehicle owner.
my 2019 honda pilot's front panels lights goes off while driving. It includes radio screen, AC and other accessories button lights, and speedometer and other gauges. I went to dealership twice. First time they mentioned that it could be software issue and they updated the software. But that didn't resolve the issue and I had the same problem. Honda knew this fault in many other vehicle and they sent out a notice to get changed the MOST cord. Got changed it on May 29, but again it happened on June 21. This issue happens when I drive my vehicle more than 10-12 miles continuously. This is a serious safety issue as the speedometer and other gauges shut down and could be dangerous while on highways. Also, the sudden shut down of info system's light changes the interior ambient lighting and could be a possible cause of an accident while driving at high speed.
NHTSA complaint #11421765 — an unverified report by a vehicle owner.
The electrical system including the rear camera, dash board speed display, hands free phone system radio intermittently goes blank and resets randomly during operation of the vehicle. Two Honda dealers have attempted repairs unsuccessfully and continue to try changing parts. Failure during driving is distracting and potentially hazardous to the vehicle occupants and other vehicles near them. Honda can or will not give me any assurance that this problem will not cause problems with other electrical component of the car that are more safety critical. The dealer tells me they are waiting on parts and Honda Customer service sends me to a case managers voice mail who does not return calls.
NHTSA complaint #11421087 — an unverified report by a vehicle owner.
VEHICLE ENTERTAINMENT (RADIO) SYSTEM CRACKLES AND POPS THROUGH THE SPEAKERS CONNECTED TO IT. CONNECTED PHONE CALLS SOMETIMES DROPS OR YOUR VOICE IS UNABLE TO BE HEARD BY THE PERSON YOU ARE SPEAKING TO. SATELLITE RADIO SOUNDS THROUGH SYSTEM ALSO CRACKLE AND POP AND SOMETIMES FADE OUT. THESE THINGS HAVE HAPPENED WHILE THE VEHICLE IS IN MOTION AND HAVE HAPPENED WHILE STATIONARY.
NHTSA complaint #11329484 — an unverified report by a vehicle owner.
AFTER 2 MONTHS OF DRIVING A NEW 2020 PILOT ELITE, THE SPEAKERS STARTED POPPING LOUDLY AND CONTINUOUSLY EVEN WHEN THE AUDIO IS TURNED OFF. THE POPPING OCCURS SPORADICALLY AND TOUCH SCREEN REPORTS "NETWORK CONNECTION LOST" WHERE IT WILL NOT PLAY BLUETOOTH AUDIO OR AN FM RADIO STATION. THE POPPING OCCURS WHEN STOPPED AND WHEN MOVING. THIS POPPING IS EXTREMELY ANNOYING AND IT CANNOT BE STOPPED WHILE IT IS OCCURRING.
NHTSA complaint #11326619 — an unverified report by a vehicle owner.