FaultScore

FaultScore report

2021 Honda Pilot problems

Owners have filed 710 complaints about the 2021 Honda Pilot with NHTSA between 2020 and 2026. The largest single group is the driver assist & collision avoidance. Across this model's run it ranks 8 of 24 worst.

D

FaultScore 61/100

Higher is worse. Measured against the other years of the Honda Pilot.

How this is worked out

The numbers

710

Complaints

24

Crashes reported

3

Fires reported

12

Injuries reported

31,000 mi

Median mileage at failure

Half of reported failures happened before this

59%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 65 vs 50 Severity 28 vs 50 Early failure 100 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 65
Against the median year of the Honda Pilot. 50 means typical for this model; 100 means roughly double.
Severity — 28
5.5% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 100
59% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2021 compares with every other Honda Pilot

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2021 Honda Pilot

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

8 crashes, 0 fires · median 40,000 mi

Electrical System 121 17.0%

1 crashes, 1 fires · median 44,000 mi

Engine & Cooling 105 14.8%

1 crashes, 1 fires · median 33,000 mi

1 crashes, 0 fires · median 1,500 mi

Median failure at 19,150 miles

Airbags 30 4.2%

5 crashes, 0 fires · median 44,197 mi

Brakes 26 3.7%

4 crashes, 0 fires · median 7,650 mi

1 crashes, 0 fires · median 20,000 mi

1 crashes, 1 fires · median 53,591 mi

Tires 13 1.8%

Median failure at 29,000 miles

Acceleration & Cruise Control 8 1.1%

2 crashes, 0 fires · median 72,697 mi

Seats 6 0.8%
Lights 4 0.6%
Suspension 4 0.6%

Median failure at 9,800 miles

Body & Structure 4 0.6%

Median failure at 7,000 miles

Steering 4 0.6%

Median failure at 9,000 miles

Equipment & Accessories 2 0.3%
Wheels 2 0.3%

Median failure at 1,600 miles

Exactly what failed

NHTSA files every complaint against a named sub-assembly, not just a system. This is the difference between knowing it was "the engine" and knowing which part of it — the list to hand a mechanic.

Automatic Emergency Braking 58 26.9%
Warnings 50 23.1%
Adaptive Cruise Control 41 19.0%
Assist 25 11.6%
Warning 22 10.2%
Rearview System Braking 7 3.2%
Warnings 7 3.2%
Blind Spot Detection 6 2.8%

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 3 5.4%
1,000 – 9,999 miles 13 23.2%
10,000 – 24,999 miles 5 8.9%
25,000 – 49,999 miles 18 32.1%
50,000 – 74,999 miles 7 12.5%
75,000 – 99,999 miles 8 14.3%
100,000 – 149,999 miles 2 3.6%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Nov 2020 peak 27 Aug 2026

NHTSA investigations into the 2021 Honda Pilot

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

1 investigation is still open.

EA25004 Opened 26 Mar 2025 Still open ENGINE AND ENGINE COOLING:ENGINE:CRANK/CAMSHAFT POSITION SENSOR

No Restart After Auto Start/Stop Engages

On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to r...

Recalls on the 2021 Honda Pilot

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

26V365000

STRUCTURE:FRAME AND MEMBERS

American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

Risk: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.

26V332000

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

Risk: Air bags that deploy unintentionally during a crash increase the risk of injury.

24V064000

AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:FRONT PASSENGER

Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

Risk: An air bag that deploys unintentionally during a crash can increase the risk of injury.

23V858000

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.

23V458000

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

Honda (American Honda Motor Co.) is recalling certain 2020-2021 Civic, 2020-2023 Ridgeline, 2021-2023 Passport, 2021-2022 Pilot, and 2020 Acura MDX vehicles. The tie rod fastener that connects the brake booster and the brake master cylinder may have been improperly assembled during manufacturing, which can cause the brake master cylinder to separate from the booster assembly.

Risk: Brake master cylinder separation can cause a loss of brake function and increase the risk of a crash.

23V431000

BACK OVER PREVENTION:DISPLAY FUNCTION

Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

23V174000

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk: Detached mirror glass can reduce driver visibility, increasing the risk of a crash.

20V725000

TIRES

American Honda Motor Co. (Honda) is recalling certain 2021 Pilot vehicles equipped with Continental CrossContact LX Sport 245/50R20 102 H tires with DOT serial number A376 D3K9 2920 and mold numbers S-421920 and S-421921. The tires may have been cured for a time beyond the specification limits.

Risk: Over-cured tires may develop a break in the sidewall resulting in sudden air loss or a belt edge separation which could lead to a tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2026275 136,260 units in Canada

Structure

Issue: On certain vehicles, the suspension mounting points on the rear subframe could rust. As a result, rear suspension components could fail. This could lead to poor handling and a loss of vehicle control. Safety Risk: A loss of control could create the risk of a crash. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership to inspect and install a rear subframe reinforcement kit or replace the subframe, as necessary.

Recall 2026251 12,371 units in Canada

Seats And Restraints

Issue: On certain vehicles, the weight sensor for the front passenger seat may not have been manufactured properly. As a result, the passenger-front airbag and knee airbag could deploy in a crash that doesn't require them to. Note: This recall is an expansion of Transport Canada recall no. 2024-059. If the weight sensor fails, the SRS warning light would turn on in the instrument panel. Safety Risk: An airbag system that doesn't work properly could increase the risk of injury in a crash. Corrective Actions: The company will notify owners by mail and advise you to take your vehicle to a dealership to replace the passenger-front seat weight sensor.

Recall 2024761 32,219 units in Canada

Visual System

Issue: Under certain conditions, a software problem could cause the wrong view mode to display when the transmission is shifted into reverse. As a result, the rearview camera image may not appear correctly on the display screen. Canadian regulations allow only certain view modes to be displayed when the vehicle is reversing. Note: Vehicles that received a software update previously under a Honda product update, campaign no. P01 - 'Incorrect Rear View Camera View Mode', don't require this repair. Safety Risk: A rearview camera image that doesn't display the correct view mode could reduce a driver's field of view behind the vehicle. This could increase the risk of a crash. Corrective Actions: Honda will notify owners by mail and have sent a wireless over-the-air software update to eligible vehicles to update the vehicle software. Alternatively, you may schedule an appointment to have the update performed at a Honda dealership.

Recall 2024059 66,846 units in Canada

Airbag

Issue: On certain vehicles, the weight sensor for the front passenger seat may not have been manufactured properly. As a result, the passenger-front airbag and knee airbag could deploy in a crash that doesn't require them to. Note: If the weight sensor fails, the SRS warning light would turn on in the instrument panel. Safety Risk: An airbag system that doesn't work properly could increase the risk of injury in a crash. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership for an inspection if the SRS warning light is on. If the SRS warning light is on due to a faulty weight sensor, the weight sensor will be replaced. When repair parts are available, Honda will send you a second letter. They will advise you to take your vehicle to a dealership to replace the passenger-front seat weight sensor.

Recall 2023365 12,246 units in Canada

Brakes

Issue: On certain vehicles, the brake master cylinder could separate from the brake booster. If this happens, braking could be reduced or you could experience a complete loss of brakes. Safety Risk: Reduced braking or a loss of brakes can increase the risk of a crash. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership to inspect the brake master cylinder and brake booster. The dealer will inspect for any missing nuts and damaged brake booster parts and replace them as necessary.

Recall 2023350 88,228 units in Canada

Visual System

Issue: On certain vehicles, the terminals on the coaxial cable for the audio display unit may not have been manufactured correctly. As a result, the audio display unit could lose its connection, and the rearview camera image may not display when the transmission is shifted into reverse gear. Safety Risk: A rearview camera image that doesn't display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. Corrective Actions: Honda will notify owners by mail and advise you to take your vehicle to a dealership to replace the media oriented systems transport (MOST) cable harness, and install a cover over the audio display unit connector.

Recall 2023136 12,916 units in Canada

Visual System

Issue: On certain vehicles, the side mirror glass may not be attached properly. As a result, the mirror glass could vibrate or fall off. Safety Risk: A missing mirror will reduce rear visibility and could increase the risk of a crash. Corrective Actions: Honda will notify owners by mail. Due to a parts supply issue, Honda advises that you should only take your vehicle to a dealership if the mirror is loose, vibrating or has fully detached. Honda will send you a second notice when the replacement parts are available, and instruct you to take your vehicle to a dealership to replace the glass on both side mirrors.

Recall 2020560 1 units in Canada

Tires

Issue: One vehicle may have been built with tires that may have been cured too long. As a result, the sidewall could crack or the tread and belts could separate. This could lead to a sudden loss of air pressure and could cause a tire failure. Note: This recall only affects vehicles equipped with certain Continental CrossContact LX Sport tires, with specific date codes and mold numbers. Safety Risk: A tire failure could cause a loss of control and increase the risk of a crash. Corrective Actions: As the vehicle was not sold, Honda has inspected it and determined that the tires were not affected by this problem.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

Atlanta, GA Crash 1 injured

AIR BAGS

I am submitting this letter as an official complaint regarding a potential safety defect involving the airbag system in my 2021 Honda Pilot. I was involved in a motor vehicle accident on February 3, 2026 in Atlanta, GA. The collision was a direct frontal impact with another vehicle at approximately 35 mph. The vehicle sustained damage with repair estimates over $8,000. Despite the nature of the crash, the airbags did not deploy. However, post-accident diagnostic information reported by the auto body repair shop indicates that the vehicle’s computer system recorded the airbags as having deployed. This discrepancy raises serious safety concerns, as the system appears to have registered a deployment event that did not physically occur. This could indicate a malfunction in the airbag control module, sensors, wiring, or software. A failure of this kind prevented the proper airbag deployment in a crash where it was needed, posing a significant risk to my safety. To my knowledge, the airbag system had no prior warnings or indicators of malfunction before the accident. Directly following the accident an error appeared on the screen behind the steering wheel stating "Airbag System (SRS) Problem." The vehicle is currently at the body shop and available for inspection.

NHTSA complaint #11725688 — an unverified report by a vehicle owner.

at 20,000 miles Spring Valley, NY Crash 1 injured

POWER TRAIN:AUTOMATIC TRANSMISSION

The contact owns a 2021 Honda Pilot. The contact stated that while the engine was idling and with the gear shifter in the park position, the contact reached into the vehicle from the front driver's door, and suddenly the vehicle began to slowly roll backwards. The contact was pushed to the ground, causing the front driver's side wheel to roll over the contact's right leg. The vehicle continued to roll backwards before making a U-turn and then rolling forward down the inclined street and increasing speed. To avoid having the vehicle roll down hill into a crowded street with pedestrians, the front passenger inside the vehicle turned the steering wheel, causing the vehicle to crash into the rear of another parked vehicle. During the incident, the contact suffered an injured right leg and was transported to the hospital. A police report was taken at the scene, and the vehicle was towed away. The both air bags had deployed, and the vehicle was destroyed. The contact indicated that during the incident, the emergency brake was not activated. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the incident. The failure mileage was 20,000.

NHTSA complaint #11713859 — an unverified report by a vehicle owner.

Coppell, TX Crash

AIR BAGS

The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the first time this situation happed and however, had other incidents with the car auto feature malfunction, when stop on the red signal and suddenly the card shutdown with lot of beeps. This mentioned to the service center where normally go for servicing activities like oil change etc.

NHTSA complaint #11677635 — an unverified report by a vehicle owner.

Coppell, TX Crash

LANE DEPARTURE: ASSIST

The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the first time this situation happed and however, had other incidents with the car auto feature malfunction, when stop on the red signal and suddenly the card shutdown with lot of beeps. This mentioned to the service center where normally go for servicing activities like oil change etc.

NHTSA complaint #11677635 — an unverified report by a vehicle owner.

Coppell, TX Crash

BACK OVER PREVENTION: WARNINGS

The car's steering wheel got locked out and air bags came out suddenly while car is still moving on the road and driver blocked and not able to do anything and hit the parked car on the street due to car's system malfunction. Since incident happened in the housing community area with speed 20-25 miles and not majorly hit anyone but reported to and inspected by city police inspected. This was the first time this situation happed and however, had other incidents with the car auto feature malfunction, when stop on the red signal and suddenly the card shutdown with lot of beeps. This mentioned to the service center where normally go for servicing activities like oil change etc.

NHTSA complaint #11677635 — an unverified report by a vehicle owner.

Yorba Linda, CA 1 injured

AIR BAGS

The side curtain airbags deployed while I was sitting in the passenger's side of the car looking into the glove compartment for about ten minutes with the car being completely off and parked in the driveway. The Ignition was off and there was glitching and clicking sounds seconds before the airbags deployed. This could have happened at any point while driving on the street or the freeway. It could have caused an accident and could have killed me if it happened elsewhere. It could have been the passenger's side airbag that deployed and I could have been seriously injured. This incident happened on a Sunday, so I had the car towed to Honda the following day. Honda's response after investigating: "We contacted American Honda Technical Support. Our American Honda District Rep informed us to have the customer contact her insurance provider for repairs." Aside from this official response, I was told that they investigated what they could and found no reason as to why the airbags would have deployed. I was told I had two options. Pay for repair with them or report it to the insurance. I stated that the release of the vehicle was a liability if I decided to not pay for repairs with Honda. After some dialogue, they helped with a loaner car and did not release the car to me. There were no warning lights or messages on the dash whatsoever. About a month prior to this incident, the car started alarming randomly. The random alarming would stop when disconnecting the hood latch sensor. I took the car in for a diagnosis and Honda reported that the cause of the alarm was the keyless access unit. The car (screen and dash) would still glitch after the hood latch sensor was disconnected. My hope is that Honda & American Honda admit responsibility & provide a solution not only for me but for all Honda Pilot owners that may be in danger. Investigating should be a priority, but even if repairs are done to my vehicle, I no longer feel safe driving a my vehicle.

NHTSA complaint #11645676 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

South Pasadena, CA

ELECTRICAL SYSTEM

The vehicle won't start, electrical system failure. Sometimes the electrical system fails when the car is driving/it will stall on the road. It was predicated by the alarm going off intermittently and without provocation (in the middle of the night/etc).

NHTSA complaint #11758473 — an unverified report by a vehicle owner.

South Pasadena, CA

ENGINE

The vehicle won't start, electrical system failure. Sometimes the electrical system fails when the car is driving/it will stall on the road. It was predicated by the alarm going off intermittently and without provocation (in the middle of the night/etc).

NHTSA complaint #11758473 — an unverified report by a vehicle owner.

Woodbridge, VA

ENGINE

I am reporting a catastrophic engine failure involving my 2021 Honda Pilot equipped with the 3.5L V6 engine. The vehicle has approximately 77,000 miles. The vehicle developed an engine rattling noise followed by complete engine failure and loss of motive power. I had the vehicle transported to an authorized Honda dealership for diagnosis. Following inspection and engine teardown, the Honda dealer documented a hole in the front side of the short block, a large amount of metal debris in the oil pan, and the cylinder #3 connecting rod broken in half. The dealer concluded that the engine experienced catastrophic internal failure with widespread metal contamination throughout the lower and upper engine components. Due to the extent of the damage, the Honda dealer recommended replacement of the short-block assembly, both complete cylinder heads, fuel injectors and associated components. The estimated engine repair alone is approximately $20,275. I am concerned that this failure may represent a safety-related engine defect because catastrophic connecting-rod failure can result in sudden loss of motive power. Honda has previously recalled certain vehicles equipped with 3.5L V6 engines for connecting-rod-bearing failures that can cause engine damage, engine failure and loss of motive power. My 2021 Pilot is not currently included in that recall population. I am not asserting that the cause of my engine failure has been established as identical to the existing recall defect. However, given the catastrophic connecting-rod failure documented by an authorized Honda dealer, I am requesting that NHTSA review this incident and determine whether it may be related to the broader pattern of connecting-rod/engine failures involving Honda 3.5L V6 engines, including vehicles outside the existing recall population.

NHTSA complaint #11757552 — an unverified report by a vehicle owner.

Enfield, CT

ENGINE

#1 connecting rod bearing failure at 89,000 miles, all oil changes were done timely and properly. Car is very well maintained. While engine is running it has a very loud rod knock coming from bottom of engine. I did some research and it’s the same symptoms and issues as (NHTSA Campaign 23V751) 2016-2020 Honda pilot recall.

NHTSA complaint #11756835 — an unverified report by a vehicle owner.

Aurora, CO

FORWARD COLLISION AVOIDANCE: WARNINGS

My 2021 Honda Pilot displayed a U3000 diagnostic trouble code, indicating an internal electronic failure of the front-facing multipurpose camera that operates the vehicle's Honda Sensing safety systems (Collision Mitigation Braking System, Lane Keeping Assist System, Road Departure Mitigation, and Adaptive Cruise Control). As a result, these safety systems became inoperative. I took the vehicle to an authorized Honda dealer, who confirmed the U3000 code and quoted approximately $2,000 to replace the camera unit. I have since learned this is a widely reported failure across multiple Honda and Acura models (Pilot, Odyssey, CR-V, Accord, Civic, HR-V, Clarity, RDX, MDX) and is the subject of a proposed class action lawsuit alleging Honda knew of the defect and failed to disclose it or issue a recall. I am filing this report to document the failure and its safety impact.

NHTSA complaint #11756019 — an unverified report by a vehicle owner.

Aurora, CO

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

My 2021 Honda Pilot displayed a U3000 diagnostic trouble code, indicating an internal electronic failure of the front-facing multipurpose camera that operates the vehicle's Honda Sensing safety systems (Collision Mitigation Braking System, Lane Keeping Assist System, Road Departure Mitigation, and Adaptive Cruise Control). As a result, these safety systems became inoperative. I took the vehicle to an authorized Honda dealer, who confirmed the U3000 code and quoted approximately $2,000 to replace the camera unit. I have since learned this is a widely reported failure across multiple Honda and Acura models (Pilot, Odyssey, CR-V, Accord, Civic, HR-V, Clarity, RDX, MDX) and is the subject of a proposed class action lawsuit alleging Honda knew of the defect and failed to disclose it or issue a recall. I am filing this report to document the failure and its safety impact.

NHTSA complaint #11756019 — an unverified report by a vehicle owner.

Aurora, CO

LANE DEPARTURE: WARNING

My 2021 Honda Pilot displayed a U3000 diagnostic trouble code, indicating an internal electronic failure of the front-facing multipurpose camera that operates the vehicle's Honda Sensing safety systems (Collision Mitigation Braking System, Lane Keeping Assist System, Road Departure Mitigation, and Adaptive Cruise Control). As a result, these safety systems became inoperative. I took the vehicle to an authorized Honda dealer, who confirmed the U3000 code and quoted approximately $2,000 to replace the camera unit. I have since learned this is a widely reported failure across multiple Honda and Acura models (Pilot, Odyssey, CR-V, Accord, Civic, HR-V, Clarity, RDX, MDX) and is the subject of a proposed class action lawsuit alleging Honda knew of the defect and failed to disclose it or issue a recall. I am filing this report to document the failure and its safety impact.

NHTSA complaint #11756019 — an unverified report by a vehicle owner.

Coppell, TX

ELECTRICAL SYSTEM

My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to Park and press the Start button to restart it. No warning lights or messages were observed. The problem has not yet been inspected by a dealer. The vehicle is available for inspection. Scheduled appointment at Honda service.

NHTSA complaint #11755752 — an unverified report by a vehicle owner.

Coppell, TX

ENGINE

My 2021 Honda Pilot Touring intermittently fails to restart after the Auto Idle Stop system shuts off the engine at a stop. This occurs about 10% of the time. When I release the brake, the engine does not restart, creating a risk of being stranded in traffic. I must shift to Park and press the Start button to restart it. No warning lights or messages were observed. The problem has not yet been inspected by a dealer. The vehicle is available for inspection. Scheduled appointment at Honda service.

NHTSA complaint #11755752 — an unverified report by a vehicle owner.

Lincoln, NE

UNKNOWN OR OTHER

Ive had about 5 times my car Honda pilot 2021 stall at a stop light, a stop sign. The first it took a minute to go and the light was green. I was honked at and yelled at. It finally kicked on and we went, the next time it went into accessory mode at a stop sign, then into N then off…. All while in drive to start. The rest were times I was in auto start stop and it just wouldn’t start. Each 5 times it gave an error code that disappeared right after I had to try snd restart by pushing the button. I went to Honda 2 times now, first time they said they did the program… that didn’t stop the issue, I then took it again after the 4th time and they said it was a bad battery… replaced it mind you $400 later… and it did it the next day.. they won’t cover a free inspection and when I said there’s a bulletin about this they said they did id already but still doing it. I am very frustrated and j drive 3 kids under 7 this is very very unsafe especially someone who already has a brain injury from aka c I dent.

NHTSA complaint #11755662 — an unverified report by a vehicle owner.

Lincoln, NE

ENGINE

Ive had about 5 times my car Honda pilot 2021 stall at a stop light, a stop sign. The first it took a minute to go and the light was green. I was honked at and yelled at. It finally kicked on and we went, the next time it went into accessory mode at a stop sign, then into N then off…. All while in drive to start. The rest were times I was in auto start stop and it just wouldn’t start. Each 5 times it gave an error code that disappeared right after I had to try snd restart by pushing the button. I went to Honda 2 times now, first time they said they did the program… that didn’t stop the issue, I then took it again after the 4th time and they said it was a bad battery… replaced it mind you $400 later… and it did it the next day.. they won’t cover a free inspection and when I said there’s a bulletin about this they said they did id already but still doing it. I am very frustrated and j drive 3 kids under 7 this is very very unsafe especially someone who already has a brain injury from aka c I dent.

NHTSA complaint #11755662 — an unverified report by a vehicle owner.

Union City, CA

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The vehicle’s driver‑assist and collision‑avoidance systems began failing simultaneously. Multiple warnings appear on the dashboard every time the vehicle is started, and the cruise control system has stopped functioning entirely. Adaptive Cruise Control cannot be disabled, preventing the use of standard cruise control. Collision Mitigation System Problem Adaptive Cruise Control Problem (ACC) Lane Keeping Assist Problem (LKAS) Road Departure Mitigation System Problem Auto High-Beam Problem The failure of one component impacts multiple vehicle features, the ability to maintain safe following distance, avoid collisions, stay within lane boundaries, and properly manage headlights. The loss of cruise control functionality also affects long‑distance driving safety and consistency. These systems are designed to prevent accidents; their simultaneous failure represents a significant safety hazard. Dealer inspection indicates repairs costing thousands of dollars, often involving replacement of sensors, radar units, or wiring harnesses. No recall or service bulletin has been provided to address this widespread issue. Many Honda owners have reported identical failures on online forums and owner groups. The pattern suggests a systemic defect affecting Honda’s driver‑assist safety systems across multiple models and years. I am requesting that NHTSA investigate this issue as a potential safety defect affecting Honda vehicles. The failure of multiple collision‑avoidance and lane‑keeping systems at once poses a serious risk to drivers, passengers, and others on the road.

NHTSA complaint #11755694 — an unverified report by a vehicle owner.

Union City, CA

LANE DEPARTURE: ASSIST

The vehicle’s driver‑assist and collision‑avoidance systems began failing simultaneously. Multiple warnings appear on the dashboard every time the vehicle is started, and the cruise control system has stopped functioning entirely. Adaptive Cruise Control cannot be disabled, preventing the use of standard cruise control. Collision Mitigation System Problem Adaptive Cruise Control Problem (ACC) Lane Keeping Assist Problem (LKAS) Road Departure Mitigation System Problem Auto High-Beam Problem The failure of one component impacts multiple vehicle features, the ability to maintain safe following distance, avoid collisions, stay within lane boundaries, and properly manage headlights. The loss of cruise control functionality also affects long‑distance driving safety and consistency. These systems are designed to prevent accidents; their simultaneous failure represents a significant safety hazard. Dealer inspection indicates repairs costing thousands of dollars, often involving replacement of sensors, radar units, or wiring harnesses. No recall or service bulletin has been provided to address this widespread issue. Many Honda owners have reported identical failures on online forums and owner groups. The pattern suggests a systemic defect affecting Honda’s driver‑assist safety systems across multiple models and years. I am requesting that NHTSA investigate this issue as a potential safety defect affecting Honda vehicles. The failure of multiple collision‑avoidance and lane‑keeping systems at once poses a serious risk to drivers, passengers, and others on the road.

NHTSA complaint #11755694 — an unverified report by a vehicle owner.

Union City, CA

LANE DEPARTURE: WARNING

The vehicle’s driver‑assist and collision‑avoidance systems began failing simultaneously. Multiple warnings appear on the dashboard every time the vehicle is started, and the cruise control system has stopped functioning entirely. Adaptive Cruise Control cannot be disabled, preventing the use of standard cruise control. Collision Mitigation System Problem Adaptive Cruise Control Problem (ACC) Lane Keeping Assist Problem (LKAS) Road Departure Mitigation System Problem Auto High-Beam Problem The failure of one component impacts multiple vehicle features, the ability to maintain safe following distance, avoid collisions, stay within lane boundaries, and properly manage headlights. The loss of cruise control functionality also affects long‑distance driving safety and consistency. These systems are designed to prevent accidents; their simultaneous failure represents a significant safety hazard. Dealer inspection indicates repairs costing thousands of dollars, often involving replacement of sensors, radar units, or wiring harnesses. No recall or service bulletin has been provided to address this widespread issue. Many Honda owners have reported identical failures on online forums and owner groups. The pattern suggests a systemic defect affecting Honda’s driver‑assist safety systems across multiple models and years. I am requesting that NHTSA investigate this issue as a potential safety defect affecting Honda vehicles. The failure of multiple collision‑avoidance and lane‑keeping systems at once poses a serious risk to drivers, passengers, and others on the road.

NHTSA complaint #11755694 — an unverified report by a vehicle owner.

Conroe, TX

LANE DEPARTURE: BLIND SPOT DETECTION

My Honda has recently began displaying ADAS Failure where none of the features work including cruise control. I took to a mechanic and they displayed code U3000. This seems to be a common issue that Honda is not addressing. The fee to repair is over $1500 and the car is less than 5 years old. This is a safety issue.

NHTSA complaint #11754390 — an unverified report by a vehicle owner.

Conroe, TX

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

My Honda has recently began displaying ADAS Failure where none of the features work including cruise control. I took to a mechanic and they displayed code U3000. This seems to be a common issue that Honda is not addressing. The fee to repair is over $1500 and the car is less than 5 years old. This is a safety issue.

NHTSA complaint #11754390 — an unverified report by a vehicle owner.

Conroe, TX

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

My Honda has recently began displaying ADAS Failure where none of the features work including cruise control. I took to a mechanic and they displayed code U3000. This seems to be a common issue that Honda is not addressing. The fee to repair is over $1500 and the car is less than 5 years old. This is a safety issue.

NHTSA complaint #11754390 — an unverified report by a vehicle owner.

Rochester Hills, MI

VEHICLE SPEED CONTROL

I am having these problems with my 2021 Honda Pilot Touring causing intermittent sudden braking. The dealership is quoting me a lot of money to fix them. Collision Mitigation System problem Road Departure Mitigation System Problem Auto High Beam Problem Lane Keep Assist Problem Adaptive Cruise Control Problem These problems should not be occurring to a an expensive vehicle worth over $45,000 for no reason. The dealership mentioned that they are caused by a failed battery fan.

NHTSA complaint #11753380 — an unverified report by a vehicle owner.

Rochester Hills, MI

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

I am having these problems with my 2021 Honda Pilot Touring causing intermittent sudden braking. The dealership is quoting me a lot of money to fix them. Collision Mitigation System problem Road Departure Mitigation System Problem Auto High Beam Problem Lane Keep Assist Problem Adaptive Cruise Control Problem These problems should not be occurring to a an expensive vehicle worth over $45,000 for no reason. The dealership mentioned that they are caused by a failed battery fan.

NHTSA complaint #11753380 — an unverified report by a vehicle owner.

Rochester Hills, MI

LANE DEPARTURE: ASSIST

I am having these problems with my 2021 Honda Pilot Touring causing intermittent sudden braking. The dealership is quoting me a lot of money to fix them. Collision Mitigation System problem Road Departure Mitigation System Problem Auto High Beam Problem Lane Keep Assist Problem Adaptive Cruise Control Problem These problems should not be occurring to a an expensive vehicle worth over $45,000 for no reason. The dealership mentioned that they are caused by a failed battery fan.

NHTSA complaint #11753380 — an unverified report by a vehicle owner.

Humble, TX

ELECTRICAL SYSTEM

Since 2023, this car’s auto start/stop feature has malfunctioned. Honda keeps replacing the battery and saying nothing else is wrong. It has had 4 battery replacements since 2023. Now they are saying I need to replace the starter. I no longer use the start/stop feature, but if I forget and it engages, my car will not restart leaving me in an intersection trying to get the car to restart, which in a large city is scary. They did adjust the controls one time under an extended warranty, but it did not help. The service manager says nothing else can be done, but I’m reading this is an open investigation on this issue and Honda should be replacing the starter as well. My car has had all scheduled maintenance done at the dealership and only has around 56,000.

NHTSA complaint #11753106 — an unverified report by a vehicle owner.

Taylors, SC

ENGINE

When at a stop, the automatic idle stop shuts off the engine and doesn’t come back out of that to start back up. Have to put the car in park to restart. This is a major safety issue especially when vehicles are behind me beeping the horn. Happened on several occasions.

NHTSA complaint #11752970 — an unverified report by a vehicle owner.

New Rochelle, NY

ELECTRICAL SYSTEM

My current 2021 Honda Pilot (purchased used May 2024) is stalling out in live traffic - the most recent on XXX creating a massive safety hazard. (In addition, the engine is making the same exact clicking noise that the 2015 Honda VIN:[XXX] made right before the engine catastrophically seized on my way to work. That 2015 Honda Pilot seized due to a defective Variable Cynlinder Management (VCM) system. This defect was covered by a court-ordered federal class-action settlement warranty extension (Alex [XXX] v. American Honda, Case No. XXX), extending coverage to 10 years/150,000 miles. While that vehicle was fully within this window - Honda of [XXX] wrongfully denied this legal warranty.) The CURRENT 2021 Honda Pilot (Purchased Used) VIN: [XXX] suffers from intermittent engine stalling in live traffic. The dealership has failed to resolve this issue across three separate visits, while exploiting the emergencies. The timeline of failed repairs includes: 2/14/25: The vehicle stalled in live traffic. The dealership charged me $420.48 for diagnostics and a failed repair. 8/13/25: The dashboard lit up and the vehicle suffered engine failure leaving my family stranded for 9 hours waiting for Honda Assist. It was brought to the Honda of New Rochelle service center where they exploited this emergency to charge me an exorbitant $1,300.00 out of pocket for unrelated work financed via Sunbit loan. 9/24/2025: The vehicle stalled in live traffic for a third time. The dealership charged me an additional $572.00 for another failed repair. They reguse to give me the RO's and the car has 29 active codes including U3006-16 (ECU Power Source Failure), proving a severe electrical or fuel delivery hazard remains completely unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11752657 — an unverified report by a vehicle owner.

New Rochelle, NY

ENGINE

My current 2021 Honda Pilot (purchased used May 2024) is stalling out in live traffic - the most recent on XXX creating a massive safety hazard. (In addition, the engine is making the same exact clicking noise that the 2015 Honda VIN:[XXX] made right before the engine catastrophically seized on my way to work. That 2015 Honda Pilot seized due to a defective Variable Cynlinder Management (VCM) system. This defect was covered by a court-ordered federal class-action settlement warranty extension (Alex [XXX] v. American Honda, Case No. XXX), extending coverage to 10 years/150,000 miles. While that vehicle was fully within this window - Honda of [XXX] wrongfully denied this legal warranty.) The CURRENT 2021 Honda Pilot (Purchased Used) VIN: [XXX] suffers from intermittent engine stalling in live traffic. The dealership has failed to resolve this issue across three separate visits, while exploiting the emergencies. The timeline of failed repairs includes: 2/14/25: The vehicle stalled in live traffic. The dealership charged me $420.48 for diagnostics and a failed repair. 8/13/25: The dashboard lit up and the vehicle suffered engine failure leaving my family stranded for 9 hours waiting for Honda Assist. It was brought to the Honda of New Rochelle service center where they exploited this emergency to charge me an exorbitant $1,300.00 out of pocket for unrelated work financed via Sunbit loan. 9/24/2025: The vehicle stalled in live traffic for a third time. The dealership charged me an additional $572.00 for another failed repair. They reguse to give me the RO's and the car has 29 active codes including U3006-16 (ECU Power Source Failure), proving a severe electrical or fuel delivery hazard remains completely unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11752657 — an unverified report by a vehicle owner.

New Rochelle, NY

FUEL/PROPULSION SYSTEM

My current 2021 Honda Pilot (purchased used May 2024) is stalling out in live traffic - the most recent on XXX creating a massive safety hazard. (In addition, the engine is making the same exact clicking noise that the 2015 Honda VIN:[XXX] made right before the engine catastrophically seized on my way to work. That 2015 Honda Pilot seized due to a defective Variable Cynlinder Management (VCM) system. This defect was covered by a court-ordered federal class-action settlement warranty extension (Alex [XXX] v. American Honda, Case No. XXX), extending coverage to 10 years/150,000 miles. While that vehicle was fully within this window - Honda of [XXX] wrongfully denied this legal warranty.) The CURRENT 2021 Honda Pilot (Purchased Used) VIN: [XXX] suffers from intermittent engine stalling in live traffic. The dealership has failed to resolve this issue across three separate visits, while exploiting the emergencies. The timeline of failed repairs includes: 2/14/25: The vehicle stalled in live traffic. The dealership charged me $420.48 for diagnostics and a failed repair. 8/13/25: The dashboard lit up and the vehicle suffered engine failure leaving my family stranded for 9 hours waiting for Honda Assist. It was brought to the Honda of New Rochelle service center where they exploited this emergency to charge me an exorbitant $1,300.00 out of pocket for unrelated work financed via Sunbit loan. 9/24/2025: The vehicle stalled in live traffic for a third time. The dealership charged me an additional $572.00 for another failed repair. They reguse to give me the RO's and the car has 29 active codes including U3006-16 (ECU Power Source Failure), proving a severe electrical or fuel delivery hazard remains completely unresolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11752657 — an unverified report by a vehicle owner.