37 of the 1,725 complaints filed about the Hyundai Genesis are about the body and structure — 2% of everything owners reported. The worst model year for it is 2015.
37
Complaints
2%
Share of all complaints
2
Crashes
2
Fires
STRUCTURE:BODY
The paint on my hood & fenders is falling off rapidly causing a not so good look for the Genesis brand.
NHTSA complaint #11703782 — an unverified report by a vehicle owner.
STRUCTURE:BODY:DOOR:HANDLE:INTERIOR
The contact owns a 2015 Hyundai Genesis. The contact stated that while the vehicle was parked, the driver's side rear door failed to open. The contact entered the vehicle and attempted to open the driver's side rear door; however the door failed to open. The vehicle was taken to the dealer, where the vehicle was diagnosed with a failed rear driver's side door handle. The contact was informed that the rear driver's side door handle and door panel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 63,500.
NHTSA complaint #11684847 — an unverified report by a vehicle owner.
STRUCTURE:BODY
SUNROOF GLASS SHATTERED WHILE DRIVING ON INTERSTATE 295 JACKSONVILLE,FL FOR REASONS UNKNOWN. Luckily interior sunroof shade was pulled close or the shattered glass fragments would have fallen on passengers heads, The sunroof OEM is a powered sunroof that was in closed position and is not used or opened often. Outside weather at time was DAY LIGHT about 4:45pm no rain temp about 55 degrees. Called local Hyundai dealer to see if there were any open recalls & TSB's related to the sunroof shattering. They said none. I have pictures if needed. I tried to upload them but your website kicked me out when I hit the upload link below.
NHTSA complaint #11563387 — an unverified report by a vehicle owner.
STRUCTURE:BODY
In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an accident. Upon researching this issue, I learned that this is a common problem for the 2015 Hyundai Genesis models. It is not safe to have passengers ride in the vehicle as they could not get out in the event of a flood, fire or accident. On July 20, 2023, I contacted Hyundai Motor America and was assigned Case No. 21756483. Max, National Consumer Affairs, Hyundai Motor America, (833) 462-8722 xX65522, was assigned. On August 4, 2023, Max scheduled an appointment at Roseville Hyundai for September 29, 2023. No repairs were performed nor was a clear diagnosis made as Hyundai did not if indicate it would pay for the repairs. On October 10, 2023, Rae, a service employee from the dealership, left a voicemail that due to the age of the vehicle and miles outside the warranty, Hyundai would not assume responsibility for the repair. A consumer of a vehicle has a reasonable expectation that all four car doors will open and close for many years. Due to the cost and supply issues, consumers are keeping their cars longer. We have owned many vehicles and even three Hyundai vehicles at the time of this incident, and not once did a door cease to open. I am seeking assistance from Hyundai repair this safety issue.
NHTSA complaint #11551506 — an unverified report by a vehicle owner.
STRUCTURE:BODY
Driver’s side rear passenger door mechanism has failed. Door will not open when handle is pulled from the outside of the vehicle, nor when the occupant uses the interior door handle. This hinders the occupants from exiting the vehicle and is unsafe. Maintenance personnel have replicated the issue and have found no root cause.
NHTSA complaint #11535915 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The left rear passenger door does not open from inside or outside. I have looked online and see that this or similar problems affect many Genesis sedans as well as other Hyundai vehicles. We needed to seat two young children in the back seat and realized how dangerous it is if something happens and the car door can't be opened from inside or outside. How would rescue teams extract the passenger? How could the passenger extract him/herself? Many people reported paying a lot of money to the dealership to repair this problem. I believe this is a safety hazard that the company should be responsible for. This problem began recently, with no warning. The key fob does not open the door either.
NHTSA complaint #11517452 — an unverified report by a vehicle owner.
STRUCTURE:BODY
Rear passenger door lock inoperable. Not able to open door from inside or outside. Safety issue, vehicle accommodates two child car seats in the rear. Component failure, should be a recall.Safety issue.
NHTSA complaint #11510220 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The fuel door will not open, even with the emergency latch located within the trunk. A cursory search of reddit and other forums has revealed the problem to be widespread among other Hyundai owners, with no solutions offered by Hyundai or Genesis. The safety issue is obvious in that drivers will be stranded in unexpected places.
NHTSA complaint #11507113 — an unverified report by a vehicle owner.
STRUCTURE:INTERIOR PANELS:DASHBOARD
The dash cover on my 2009 Genesis 4-door Sedan has developed large cracks where the passenger side air bag is located. The concern is that this may cause the air bag to deploy inadvertently or increase the chance of flying shrapnel if/when the air bag should deploy during an accident. This problem started around 90,000 miles and has continued to get worse (The vehicle currently has approximately 125,000 miles). I took the vehicle to the dealer when the problem first appeared, but was told it was not a safety concern, and that it was not covered under the warranty. However, I feel this in fact could cause injury to anyone riding in the front passenger seat. 1 picture is attached.
NHTSA complaint #11492753 — an unverified report by a vehicle owner.
STRUCTURE:BODY
I was attempting to open the rear door to help my child exit the car when the exterior door handle broke off in my hand leaving me unable to open the door. Luckily there was no emergency and I was able to use another door. I was told this is a common problem with these door handles and feel it could create an entrapment issue under the worst circumstances.
NHTSA complaint #11483212 — an unverified report by a vehicle owner.
STRUCTURE:BODY
Driver rear door latch failed, door refuses to open from the outside or the inside. Passenger may become trapped in the event of an accident requiring exit from that door. No warnings or symptoms present before the failure. Multiple forum posts detailing similar symptoms
NHTSA complaint #11475838 — an unverified report by a vehicle owner.
STRUCTURE:BODY
The rear passenger door will not open from inside or from outside of the vehicle. The door lock mechanism has failed internally while the door was shut. This causes a safety issue as passengers are not able to exit the vehicle in an emergency event. Worse, a child car seat is not able to be accessed as the door will not open. There are not warning lights in the vehicle to alert you that the door lock/handle mechanism has failed. Hyundai/Genesis will not repair the defective components under warranty, as they consider it a wear item. As the door will not open it is extremely difficult to repair this issue. The door panel has to be cut off which renders it destroyed. The door lock/latch mechanism has failed at 60000 miles and with a vehicle that is 6 years old. This is a huge safety issue as people will become trapped in a crash, which can lead to injury and loss of life.
NHTSA complaint #11429499 — an unverified report by a vehicle owner.
STRUCTURE:BODY
VEHICLE REAR DRIVER-SIDE DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE WHEN HANDLES ARE PULLED. LEAVES LEFT REAR SEAT INACCESSIBLE AND UNABLE TO QUICKLY EGRESS THE VEHICLE IN CASE OF ACCIDENT, FIRE ETC.
NHTSA complaint #11414767 — an unverified report by a vehicle owner.
STRUCTURE:BODY
PASSENGER FRONT DOOR HANDLE SNAPPED FREE WHEN ATTEMPTING TO OPEN. THE REAR PLASTIC RETAINING CAP FAILED PREMATURELY ON A SELDOMLY USED DOOR. THE FAILURE RESULTED IN THE DOOR NOT BEING ABLE TO BE OPENED FROM THE OUTSIDE. IF THIS OCCURRED DURING AN EMERGENCY SITUATION WHERE THE FRONT PASSENGER WAS INCAPACITATED AND NEEDED RAPID EXTRACTION IT IS PROBABLE THE PASSENGER WOULD WIND UP A FATALITY.
NHTSA complaint #11390883 — an unverified report by a vehicle owner.
STRUCTURE:BODY
THE CAR WAS PARKED (NOT RUNNING OR MOVING) IN AN OPEN AIR GROCERY STORE PARKING LOT. I WAS IN THE GROCERY STORE FOR APPROXIMATELY 20 MINUTES AND CAME OUT TO FIND A CROWD AND A FIRE CREW WHO HAD JUST PUT OUT THE FIRE IN THE HOOD AREA OF MY CAR. I HAVE PHOTOS OF THE CAR BUT THEY ARE ON MY PHONE AND I DON'T KNOW HOW TO SEND THEM TO COMPUTER.
NHTSA complaint #11382916 — an unverified report by a vehicle owner.
STRUCTURE:BODY
THE SHARK FIN COVER FELL OFF FOR NO APPARENT REASON. NO AUTOMATED CAR WASHES, NO INCLEMENT WEATHER AND THE SCREW HOLDERS (PLASTIC) BROKE. HAS TO BE A MANUFACTURING DEFECT. I CAN'T FIND REPLACEMENT COVER. I WAS DRIVING ON A HIGHWAY ON A CLEAR NIGHT.
NHTSA complaint #11374153 — an unverified report by a vehicle owner.
STRUCTURE:BODY
1. IN A STATIONARY POSITION BOTH INCIDENTS THE LEFT AND RIGHT PASSENGER DOOR HANDLES WHILE OPENING THE DOORS ON DIFFERENT TIMES ONCE IN 2019 THE OTHER 2020 COMPLETELY CAME OFF. THE FIRST ISSUE I WENT TO SERVICE DEPARTMENT AT NORM REEVES HYUNDAI IN CALIFORNIA OFF OF THE 605 FREEWAY WHERE THEY GLUE IT BACK TOGETHER AND NOT OPENING THE INSIDE OF THE DOOR TO REMOVE THE BROKEN PIECES THAT FELL INSIDE THE DOOR WHICH YOU CAN HEAR EACH TIME I CLOSE THE DOOR FOR THE RIGHT SIDE BACK PASSENGER DOOR. SECOND ISSUES THE LEFT SIDE BACK PASSENGER DOOR HANDLE CAME APART THE SAME WAY TRYING TO OPEN THE DOOR IT JUST COMPLETELY CAME OFF. I CALL MY INSURANCE COMPANY USAA FILE A CLAIM TOOK THE VEHICLE TO CALIBER COLLISION HEAR IN KYLE, TEXAS AND THEY GLUED BACK ON NO PIECES BROKE OFF INSIDE THE DOOR. NOW I HAVE A PROBLEM WITH THE RIGHT SIDE HEADLIGHT BULB THAT KEEPS GOING OUT WHILE IM DRIVING. I TOOK IT TO SOUTH POINT HYUNDAI JULY 6,, 2020 FOR THIS ISSUE. ACCORDING TO THE SERVICE REPORT THEY IDENTIFIED THE BULB NEEDED TO BE REPLACED AND REPLACED IT. I TOLD THEM THE BULB IS NOT THE PROBLEM, THEY NEEDED TO FIND OUT WHATS CAUSING IT TO GO OUT. ON JULY 7, 2020 BULB WENT OUT AGAIN RETUNED BACK TO SOUTH POINT HYUNDAI ALL THEY DID WAS OPENED THE HOOD THE SERVICE GUY GIGGLED SOMETHING ON THE RIGHT SIDE HEADLIGHT AND IT CAME ON, I TOLD HIM THATS IS SO UNPROFESSIONAL AND SHOULD NOT HAVE HAPPENED JUST TO GET MY HEADLIGHT TO WORK. ON SEPTEMBER 7, 2020 BULB WENT OUT AGAIN CALL SEPTEMBER 8, 2020 THE SERVICE MANAGER TOLD ME TO BRING THE CAR IN AFTER I EXPLAINED WHAT HAPPENED FOR THE SECOND TIME AFTER IVE BEEN CHARGED FOR THE SERVICE THAT DID NOT FIX THE PROBLEM. ONCE I REACHED SOUTH POINT HYUNDAI THE SERVICE MANAGER JOHN WAYNE DRIVE MY VEHICLE AROUND THE BACK DROVE BACK AFTER 30 MINUTES AND TOLD ME ITS GOING TO COST ME $130. NOT INCLUDING LABOR TO FIX THE PROBLEM. I JUST LEFT VERY UPSET.
NHTSA complaint #11354861 — an unverified report by a vehicle owner.
STRUCTURE:BODY
THIS IS AWFUL, I WAS JUST DRIVING ON A SUNNY SUNDAY AND I HEARD THE WIND AND START WONDERING WHAT IS CAUSING IT. THEN I OPENED THE SUNROOF WINDOW AND PIECES OF GLASS STARTED TO FALL OVER MY HEAD AND ALL OVER MY CAR. THIS IS RIDICULOUS, WHY HYUNDAI IS USING SO CHEAP GLASS THAT EXPLODES WHEN DRIVING UNDER NORMAL CIRCUMSTANCES? THEY NEED TO BE ACCOUNTABLE FOR THAT AND ADMITTED THEY HAVE A PROBLEM. I RESEARCH ONLINE, AND THERE'S A LAWSUIT IN WHICH THEY AGREED TO FIX IT BUT WHO KNOWS, THAT WAS IN 2019. I WILL TAKE IT TO THE DEALERSHIP, BUT THE EXPERIENCE ISN'T A PLEASANT ONE.
NHTSA complaint #11323125 — an unverified report by a vehicle owner.
STRUCTURE:BODY
RECEIVED A LETTER STATING THAT THE GLASS IN FRONT OF SUNROOF COULD CRACK AND SHATTER. THAT IS EXACTLY WHAT HAS HAPPEN, IT START WITH CRACKS AT THE CORNERS, THEN ALONG THE BOTTOM AND TOP AND NOW THE RUBBER THAT HOLDS IT, BROKE OFF.
NHTSA complaint #11221873 — an unverified report by a vehicle owner.
STRUCTURE:BODY
MY DAUGHTER GOT HIT BY 2 CARS AND ONLY THE HEADREST POPPED OPENED BUT NO AIRBAGS WENT OFF. A CAR HIT THE CAR BEHIND HER, SHE WAS A COMPLETE STOP, THE CAR THAT HIT THE CAR BEHIND HER THEN HIT HER ON THE PASSENGER SIDE (ALMOST LIKE A T-BONE). SHE NOW HAS A LOT OF SHOULDER, NECK AND SPINE ISSUES FROM GETTING SLAMMED INTO THE DRIVERS DOOR. IF THE SIDE AIRBAG WOULD HAVE GONE OFF, SHE WOULD NOT BE IN SO MUCH PAIN FROM GETTING HIT FROM BEHIND AND 2 SECONDS LATER GOT HIT FROM THE SIDE. I SEE LOTS OF ISSUES ON THE COUPE BUT NOT ON THE SEDAN MODELS & I FEEL THAT OTHERS SHOULD KNOW THIS TOO. ALSO, COLORADO POLICE FORGOT TO PUT PASSENGER IN HER CAR ON THE REPORT AND THEY REFUSE TO FIX IT. HER PASSENGER TOOK THE HIT ON PASSENGER DOOR AND THEY HAD TO PULL THE OTHER CAR OUT OF MY DAUGHTERS CAR. WE ARE VERY CONCERNED ON THE FRAME DAMAGE, BUT THE COLLISION REPAIR SAID "DON'T WORRY ABOUT IT, IT WILL BE FIND IF HIT AGAIN, HER AIRBAGS DID NOT GO OFF EITHER. THE DAMAGE WAS JUST OVER $11K AND INSURANCE VALUED CAR AT $17K WITH NO PROOF ON HOW THEY CAME UP WITH NOT TOTALING THE CAR. SHE IS PARANOID TO DRIVE IT NOW, CUZ WE DON'T KNOW IF THE AIRBAGS WILL GO OFF. COLLISION COMPANY REFUSED TO CHECK THE SENSORS, STATING "WE SHOULD HAVE HAD THEM CHECKED BEFORE WE BOUGHT THE CAR". WHAT? SO I AM NOT SURE HOW THEY CAN SAY IF SAFE TO PICK THE CAR UP AND OKAY TO DRIVE. ALSO, STATE FAM WAS NOT VERY HELPFUL AT ALL.
NHTSA complaint #11193848 — an unverified report by a vehicle owner.