34 of the
1,725 complaints filed about the Hyundai Genesis
are about the glass, mirrors and wipers —
2% of everything owners reported.
The worst model year for it is 2012.
34
Complaints
2%
Share of all complaints
3
Crashes
0
Fires
Windows, Mirrors & Wipers complaints by model year
The contact owns a 2012 Hyundai Genesis. The contact had engaged the windshield wipers during a light rainstorm and noticed that the intermittent wiper function was not working as designed. The contact stated that gradually the wiper speeds were no longer functional, and only the high-speed option was operable. The contact had taken the vehicle to the local dealer who diagnosed that the gasket around the wiper motor had failed, and that water had entered the wiper motor and determined that the wiper motor needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred; however, the contact had taken the vehicle to a local dealer and was advised that the vehicle was no longer under warranty and had to be repaired out-of-pocket. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the gasket around the wiper motor had deteriorated, and water was leaking into the wiper motor's electrical circuits. The contact was advised by the mechanic that there was a recall, NHTSA Campaign Number: 16V117000 (Visibility); however, the VIN was not included. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 150,000.
NHTSA complaint #11640947 — an unverified report by a vehicle owner.
The trunk of the car stopped opening with the “open trunk button” from inside the car and also does not work with the key fob option. The trunk now needs to be opened by key from key fob everytime. Water is leaking through the trunk of the car and cause to have mold in the car. An electrical problem with the audio of the car stopped working. The radio or bluetooth no longer works due to the audio no longer working. The driver side front window does not work due to an electrical problem.
NHTSA complaint #11639788 — an unverified report by a vehicle owner.
While driving on the highway (70mph) the front sunroof panel unexpectedly exploded raining glass all over the driver and vehicle. Prior to the sunroof exploding there were no signs of it being compromised (dents, scratches, cracks, etc.). Very small shards of glass were impaled into the drivers head and hands. After trying to have the sunroof repaired by two separate Hyundai dealerships who were unable to perform the work, the vehicle had to be repaired by an auto body shop.
NHTSA complaint #11467748 — an unverified report by a vehicle owner.
NAVIGATION DISPLAY FAILURE RESULTING IN NO BACK-UP CAMERA, NO A/V FUNCTIONS, AND HVAC CONTROL MALFUNCTION. DEALER REPLACED WITHIN APPROXIMATELY 8 MONTHS OF PURCHASE. SYSTEM HAS FAILED AGAIN AND CORPORATE ADVISED THAT THE PART WAS ON BACKORDER AND WE WAITED FOR A REPLACEMENT PART FOR 8 MONTHS. NOW CORPORATE HAS ADVISED THAT THE PART, A-V MONITOR ASSEMBLY PART #965633M851, IS UNAVAILABLE/DISCONTINUED. NO WAY TO REPAIR OR REPLACE THE PART. VEHICLE HAS 44,000 MILES ON IT. SUNROOF FAILED WITHIN FIRST 20,000 MILES AND WAS SEALED TO AVOID EXPENSIVE REPAIR. MOST RECENTLY THE CAR DIED WITHOUT WARNING WHILE STATIONARY. IN FOR EVALUATION NOW. THIS CAR HAS BEEN A CHRONIC PROBLEM SINCE WE FIRST PURCHASED IT AND CORPORATE HAS TOLD US THAT WE ARE AT A DEAD END REGARDING THE A/V MONITOR ASSEMBLY - THERE IS NOTHING THEY CAN DO. A/V MONITOR ASSEMBLY ISSUE OCCURRED IN JUNE OF 2020.
NHTSA complaint #11388368 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 HYUNDAI GENESIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, WITHOUT IMPACT THE SUNROOF EXPLODED. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS OFFERED A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT AN INVESTIGATOR WOULD BE SENT OUT TO INSPECT THE VEHICLE WHICH WAS STILL PENDING. THE FAILURE MILEAGE WAS 42,525.
NHTSA complaint #11311956 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 HYUNDAI GENESIS. WHILE DRIVING 25 MPH IN INCLEMENT WEATHER, THE WINDOWS FOGGED UP. THE CONTACT STATED THAT THE DEFROSTER WAS ACTIVATED, BUT FAILED TO CLEAR THE WINDOWS. THE CONTACT STATED THAT IT WAS DIFFICULT TO SEE OUT OF THE WINDOWS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT PREVIOUSLY CONTACTED HYUNDAI GREENFIELD (6133 S 27TH ST, GREENFIELD, WI 53221, (414) 238-2000) AND INFORMED THEM OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
NHTSA complaint #11287085 — an unverified report by a vehicle owner.
PANORAMIC ROOF REAR PANEL SHATTERED. VEHICLE WAS SLOWLY TRANSITIONING FROM DRIVEWAY TO ROAD SURFACE OVER SLIGHT DEPRESSION. REAR SUNROOF PANEL BEGAN TO MAKE POPPING NOISES THAT DID NOT STOP WHEN I STOPPED MOVING. I GOT OUT OF THE VEHICLE AND WHEN I CLOSED THE DOOR THE REAR PANEL SHATTERED UPWARDS, SPRAYING GLASS BITS ONTO ME AND THE GROUND. REAR PANEL SHATTERING WAS MOSTLY CONTAINED BY SHATTERPROOF FILM INSTALLED ON THE INSIDE AFTER RECEIVING NOTICE THAT THESE GLASS PANELS ARE PRONE TO SPONTANEOUS IMPLOSIONS. VEHICLE IS PRESENTLY AT DEALER BEING VALIDATED FOR EXTENDED WARRANTY COVERAGE.
NHTSA complaint #11246500 — an unverified report by a vehicle owner.
THE WINDSHIELD WIPER HAD PROBLEM FOR A FEW YEARS, FOR WHICH IT STOPPED WORKING ONCE IN A WHILE AND THE MOVEMENTS WERE NOT SMOOTH (LIKE A JOLT) SOMETIMES. IT STOPPED WORKING EVENTUALLY A FEW DAYS AGO.
NHTSA complaint #11184926 — an unverified report by a vehicle owner.
TAKATA RECALL" 4. THE AIRBAG LIGHT WILL NOT GO OFF. ATLANTA POLICE STATED I NOT DRIVE THE CAR AND TO REPORT IT. MY FAMILY LIVES COULD BE IN DANGER. NO MECHANIC WANTED TO TOUCH IT. I WOULD VERY MUCH LIKE TO THIS THESE ITEMS REPAIRED, ESPECIALLY THE AIRBAG SIGNAL/LIGHT. I DON'T KNOW IF IT WILL GO OFF OR NOT BUT I NEED THIS DONE BEFORE ANYTHING ELSE. I WILL UPLOAD THE PICTURE VIA EMAIL. SYSTEM ISSUES. I PURCHASED A USED 2009 GENESIS SEDAN IN SEPTEMBER OF 2015. WE HAVE NOTICED THAT SEVERAL UNUSUAL ISSUES HAVE SURFACED SINCE THE PURCHASE. I WAS NEVER NOTIFIED OF ANY OF THE RECALLS OR POTENTIAL ISSUES BELOW. 1. THE CONSOLE FOR THE SEATER HEATERS ARE MELTED OR GOT OVERHEATED AND IS DAMAGED. 2. WHEN THE BRAKES NEED UPDATED THEY ARE VERY DRY (PER THE REPAIRMAN) RECALL - 114. 3. WINDOW SHIELD WIPER SEEMS TO HAVE A DEFECT.
NHTSA complaint #11156451 — an unverified report by a vehicle owner.
MY WINDSHIELD WIPERS DO NOT CLEAR THE WINDSHIELD PROPERLY IN INCLEMENT WEATHER, MY BRAKES SOMETIMES MAKE SCRUBBING SOUNDS, MY TIRES SEEM SLIPPERY SOMETIMES WHEN TURNING A CURVE, AND MY CAR JERKS SOMETIMES WHEN PULLING OFF AFTER SITTING STILL.
NHTSA complaint #11079473 — an unverified report by a vehicle owner.
THE PANORAMIC SUNROOF HAD EXPLODED WHEN I WAS DRIVING ON EXPRESSWAY ABOUT 60 MPH. IT WAS A VERY LOUD NOISE AND LUCKILY NO CARS WERE AROUND. WE TOOK EXIT AND FOUND OUT THAT PART OF THE ROOF BLOWN AWAY AND THE REMAINING GLASS SHATTERED. LUCKILY NO INJURIES AS SUNROOF'S SHADE GUARD PROTECTED US FROM THE BITS OF GLASS. I DROVE SLOWLY TO THE HYUNDAI DEALER WHERE I LEASED THE CAR. EVEN THOUGH THIS GENESIS UNDER FULL WARRANTY, DEALER (HYUNDAI MOTORS) REFUSED TO COVER THIS UNDER WARRANTY. I DO NOT UNDERSTAND WHY THIS HAPPENED. WE HAVE NOT OPENED THE SUNROOF FOR A LONG TIME. THERE MUST BE A DESIGN DEFECT. THIS IS REALLY A SAFETY CONCERN. AUTO MAKERS SHOULD RECALL BEFORE PEOPLE SUFFER SERIOUS INJURIES. *BF
NHTSA complaint #11075424 — an unverified report by a vehicle owner.
DRIVING HOME IN RAIN STORM AND WIPERS STOP WORKING. TOOK ME 2 HOURS TO GET HOME AFTER NUMEROUS STOPS. DID RESEARCH AND FOUND OUT RECALL ON THAT MODEL BUT MY CAR WAS 17 DAYS OUTSIDE OF THE DATE. I FIND IT STRANGE THAT SAME ISSUE AND MY VEHICLE IN NOT IN RECALL.
NHTSA complaint #11057065 — an unverified report by a vehicle owner.
WIPER MOTOR SUDDENLY STOPPED WORKING. NO PRIOR ISSUES, JUST SUDDENLY STOPPED WORKING. HAVE READ ON INTERNET THIS HAS BEEN REPORTED AND TYPICALLY BLADES WILL OPERATE IF PUT IN LO POSITION BUT IT'S NOT WORKING IN MY INCIDENT! THEY WON'T WORK AT ALL.
NHTSA complaint #11019088 — an unverified report by a vehicle owner.
ON WEDNESDAY JUNE 14TH 2017, WHILE IN MOTION AND OPERATING THE VEHICLE ON A STATE ROUTE AT 45 MPH, THE WINDSHIELD WIPERS CEASED ALL OPERATIONS, JUST COMPLETELY CEASED TO FUNCTION. IT WAS DURING A RAINSTORM AT THE TIME EST 7:45AM MAINEVILLE, OHIO / MASON OHIO AREA TO VERIFY THE STORM WITH WEATHER CHANNEL, A SEVERE THUNDERSTORM WAS IN EFFECT. I HAD TO STOP THE CAR IN THE MIDDLE OF THE ROAD TO PREVENT AN ACCIDENT FROM HAPPENING STOPPING ALL TRAFFIC BEHIND ME. THE SPECIFIC PART IS THE WIPER MOTOR AND THE TRANSMISSION BROKE ACCORDING TO COLUMBIA HYUNDAI. THEY REFUSED TO REPAIR IT UNDER STATED EXTENDED WARRANTY. SERVICE MANAGER STATED IF I CAUSED A WRECK IT WOULD HAVE CAUSED A CAMPAIGN RECALL. THE RECALL AS I UNDERSTAND IT IS 140. BUT YET THEY REFUSED TO REPAIR IT.
NHTSA complaint #10995341 — an unverified report by a vehicle owner.
VEHICLE ONLY HAD ABOUT 2000 MILES WHEN IT FIRST DID THIS. DASH DISPLAY MALFUNCTION. WHEN BACKING UP DISPLAY IS BLACKED OUT. YOU CAN'T SEE ANY VIDEO FROM BACK UP CAMERA. ALSO DISPLAY GOES OUT WHILE DRIVING. GAVE VIDEO EVIDENCE TO DEALER SO THEY KNOW I'M NOT CRAZY. SOMETIMES YOU TURN CAR OFF AND LOCK THE CAR AND THE DISPLAY IS STILL PLAYING. DEALER COULD GET THIS ISSUE TO RECREATE WHILE IN THERE POSSESSION FOR FOUR TRIES LATER IS STILL DOES NOT WORK. THIS IS EVEN AFTER A "FINAL" REPAIR WAS OFFERED BY THE DEALER WHICH CONSISTED OF A TOTAL DASH REPLACEMENT THE MANAGER SAID COST HYUNDAI OVER $5000.
NHTSA complaint #10992503 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 HYUNDAI GENESIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THERE WAS AN ABNORMAL LOUD NOISE THAT CAME FROM THE VEHICLE AND THEN NOTICED THAT THE SUNROOF HAD SHATTERED. THE VEHICLE WAS DRIVEN TO THE DEALER AND DIAGNOSED AS A STONE HITTING THE SUNROOF CAUSING THE PRESSURE TO RELEASE AND FRACTURE THE GLASS THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE THE APPROXIMATE FAILURE MILEAGE WAS 12,000. UPDATED 02/23/17*LJ....UPDATED 03/15/17 *BF
NHTSA complaint #10947549 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70 MPH AT JUST A LITTLE PAST DUSK WHEN OUT OF NOWHERE I HEARD A VERY LOUD POP. AT FIRST I ASSUMED THAT MY WINDSHIELD HAD BEEN HIT BY A LARGE ROCK OR SOMETHING THAT HAD BEEN KICKED UP OFF THE ROAD AND I IMMEDIATELY BEGAN LOOKING FOR ANY SIGN OF DAMAGE. I SAW NOTHING AND CONTINUED DRIVING. A MINUTE LATER I HEAR A WHISTLING NOISE. TRYING TO FIGURE OUT WHERE IT'S COMING FROM, I EVENTUALLY PARTIALLY SLIDE OPEN THE ROOF PANEL AND DISCOVER THAT THERE IS A GAPING HOLE IN THE SUNROOF. THE MORE I DRIVE, AND THE MORE BUMPS I HIT, MORE AND MORE GLASS KEEPS FALLING. FORTUNATELY, MY SLIDING ROOF PANEL WAS CLOSED, SO IT PREVENTED ANY OF THE GLASS FROM FALLING ON ME. IT COULD BE A BIG SAFETY ISSUE FOR GLASS TO RANDOMLY SHATTER A DRIVER WHO IS ON THE HIGHWAY. FORTUNATELY FOR ME, IT HAD JUST STOPPED RAINING 30 MINUTES BEFORE THIS HAPPENED. I HAVE FILED AN INSURANCE CLAIM, AND THEY'RE GOING TO FIX IT IN A FEW DAYS, BUT IT'S GOING TO COST MORE THAN MY $500 DEDUCTIBLE. ONE ESTIMATE I RECEIVED WAS FOR $600. I'VE KNOWN VERY MANY PEOPLE WHO DRIVE CARS WITH SUNROOFS AND HAVE OWNED PRIOR, AND I HAVE NEVER SEEN OR HEARD OF THIS HAPPENING ON OTHERS. HERE'S HOPING IT DOESN'T RAIN BETWEEN NOW AND WHEN IT'S FIXED.
NHTSA complaint #10946955 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70 MPH AT JUST A LITTLE PAST DUSK WHEN OUT OF NOWHERE I HEARD A VERY LOUD POP. AT FIRST I ASSUMED THAT MY WINDSHIELD HAD BEEN HIT BY A LARGE ROCK OR SOMETHING THAT HAD BEEN KICKED UP OFF THE ROAD AND I IMMEDIATELY BEGAN LOOKING FOR ANY SIGN OF DAMAGE. I SAW NOTHING AND CONTINUED DRIVING. A MINUTE LATER I HEAR A WHISTLING NOISE. TRYING TO FIGURE OUT WHERE IT'S COMING FROM, I EVENTUALLY PARTIALLY SLIDE OPEN THE ROOF PANEL AND DISCOVER THAT THERE IS A GAPING HOLE IN THE SUNROOF. THE MORE I DRIVE, AND THE MORE BUMPS I HIT, MORE AND MORE GLASS KEEPS FALLING. FORTUNATELY, MY SLIDING ROOF PANEL WAS CLOSED, SO IT PREVENTED ANY OF THE GLASS FROM FALLING ON ME. IT COULD BE A BIG SAFETY ISSUE FOR GLASS TO RANDOMLY SHATTER A DRIVER WHO IS ON THE HIGHWAY. FORTUNATELY FOR ME, IT HAD JUST STOPPED RAINING 30 MINUTES BEFORE THIS HAPPENED. I HAVE FILED AN INSURANCE CLAIM, AND THEY'RE GOING TO FIX IT IN A FEW DAYS, BUT IT'S GOING TO COST MORE THAN MY $500 DEDUCTIBLE. ONE ESTIMATE I RECEIVED WAS FOR $600. I'VE KNOWN VERY MANY PEOPLE WHO DRIVE CARS WITH SUNROOFS AND HAVE OWNED PRIOR, AND I HAVE NEVER SEEN OR HEARD OF THIS HAPPENING ON OTHERS. HERE'S HOPING IT DOESN'T RAIN BETWEEN NOW AND WHEN IT'S FIXED.
NHTSA complaint #10946955 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 HYUNDAI GENESIS. THE CONTACT STATED THAT THE POSITION AND ASSEMBLY OF THE DRIVER SIDE EXTERIOR MIRROR CAUSED HIM TO HAVE SEVERAL CRASHES. THERE WERE NO INJURIES OR POLICE REPORTS; HOWEVER, THERE WAS MINOR DAMAGE TO THE VEHICLE. THE CONTACT WAS UNABLE TO SEE ABOVE OR BELOW THE MIRROR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS REPAIRED. THE VIN AND FAILURE MILEAGE WERE NOT PROVIDED....UPDATED 12/28/16 *BF THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 01/04/17.
NHTSA complaint #10917615 — an unverified report by a vehicle owner.