25 of the
528 complaints filed about the Jaguar XF
are about the throttle and cruise control —
5% of everything owners reported.
The worst model year for it is 2009.
25
Complaints
5%
Share of all complaints
6
Crashes
1
Fires
Acceleration & Cruise Control complaints by model year
I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car doing this and someone else can lose their life if this happen to them if you all don't make Jaguar fixed this problem, if it already hasn't happen to someone. I reported this problem to Jaguar today and they sound like they weren't interested in what I was telling them. They said they would open and case and they will close it. Do that make sense to you to open a case and close it?
NHTSA complaint #11497528 — an unverified report by a vehicle owner.
The contact owns a 2018 Jaguar XF. The contact stated that while driving approximately 65-70 mph on the highway, the gear fault indicator light illuminated. The transaxle fractured and the vehicle failed to accelerate. The contact was able to move to the shoulder. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the local dealer. The approximate failure mileage was 87, 827.
NHTSA complaint #11443272 — an unverified report by a vehicle owner.
1. SPEED CONTROL (MOTION): CRUISE CONTROL CONTINUALLY SHUTS OFF WHILE TRAVELING AT HIGHWAY SPEEDS AND HITS ROAD PATCHES/BUMPS. THIS HAS HAPPENED SINCE I PURCHASED THE CAR NEW; 2. LEATHER ON DASHBOARD (STATIONARY & MOTION): CAR IS GARAGED IN NY, METICULOUSLY MAINTAINED AND USED OCCASIONALLY, YET THE LEATHER ON THE DASHBOARD WARPED/RIPPLED -- NOT A GOOD LOOK FOR A JAGUAR; RECENTLY, I SPENT ALMOST $ 1,000 FOR WINDSHIELD HAD TO BE REMOVED/REPLACED TO REPAIR. NOW LOOKS WORN, THOUGH SIGNS OF WEAR REMAIN; 3. USB & COMMUNICATION COMPONENTS IN MIDDLE DASH DEPT (STATIONARY AND MOTION): THESE SYSTEMS FAILED FEW WEEKS AFTER WARRANTY EXPIRED. IN THESE DAYS, VERY IMPORTANT TO BE ABLE TO USE, BUT JAGUAR DEALER SAID VERY EXPENSIVE TO REPAIR. 4. SUNROOF GASKET (STATIONARY & MOTION): GASKET STARTED FAILING FEW YEARS AGO, BUT FINALLY REACHED EXTENT REQUIRING REPLACEMENT. MY PROFESSIONAL UPHOLSTERY REPAIR PROVIDER REPORTED THE REPAIR REQUIRED AN ENTIRE SUNROOF SYSTEM REPLACEMENT ($1,000), WHICH IS VERY NON-SENSIBLE. THEY INSTALLED INCORRECTLY AND NOW SUNROOF WILL NOT CLOSE WHILE DRIVING, BUT RATHER EMITS LOUD "FLUTTERING" SOUND AND SHAKES THE VEHICLE; 5. WINDOWS (MOTION): AS YOU ARE AWARE I'M SURE, OPENING PARTIAL REAR WINDOWS INDUCES VIOLENT SHAKING THROUGHOUT VEHICLE. THIS ISSUE PRESENT IN ORIGINAL DESIGN OF VEHICLE. 6. RUNNING LIGHTS (MOTION): THIS VEHICLE WAS DESIGNED WITH NO RUNNING LIGHTS, SO I TRIED TO FIND GARAGE TO INSTALL, FOR SAFETY REASONS. JAGUAR SERVICE REPAIR PROVIDERS AND OTHERS SAID VEHICLE DESIGN PROHIBITS ABILITY TO INSTALL RUNNING LIGHTS. 7. HORN (STATIONARY AND MOTION): I'M SIMPLY POINTING TO FACT THAT THIS BEAUTIFUL CAR ROARS LIKE A LION, YET HAS WIMPY HORN SOUND!
NHTSA complaint #11364115 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 JAGUAR XF. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, HIS FOOT EXTENDED TO THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO REV AND LURCH FORWARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LAND ROVER MONTEREY (831-899-8800, LOCATED AT 1711 DEL MONTE BLVD, SEASIDE, CA 93955) WHERE THE TECHNICIAN STATED THAT NOTHING COULD BE DONE ABOUT THE FAILURE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. *DT
NHTSA complaint #11196553 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 JAGUAR XF. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, HIS FOOT EXTENDED TO THE ACCELERATOR PEDAL, WHICH CAUSED THE VEHICLE TO REV AND LURCH FORWARD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO LAND ROVER MONTEREY (831-899-8800, LOCATED AT 1711 DEL MONTE BLVD, SEASIDE, CA 93955) WHERE THE TECHNICIAN STATED THAT NOTHING COULD BE DONE ABOUT THE FAILURE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000. *DT
NHTSA complaint #11196553 — an unverified report by a vehicle owner.
TAKATA RECALL THE TRANSMISSION SLIPS OUT OF GEAR ALL THE TIME. NOW MY SHIFTIER IS STUCK IN GEAR.THE CAR WILL BE STILL AND IT GETS STUCK. I'VE HAD THIS CAR FOR ALMOST FIVE YEARS AND TOWARDS THE END IT HAS GIVEN ME HELL. TRANSMISSION ALWAYS FAILING WHILE DRIVING NO MATTER ON HIGHWAY OR STREET. THERE'S ALSO A LAG WHEN DRIVING ABOVE 50MPH.
NHTSA complaint #11143511 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN THE HIGHWAY AND NOTICED MY CAR DID NOT WANT TO PULL WHEN I SPED UP. A FEW MORE MILES DOWN THE ROAD I NOTICED SMOKE COMING FROM MY TAIL PIPE AND THE MY AIR VENTS. SO I PULLED OVER, GOT OUT, AND WALKED AROUND TO THE FRONT OF THE CAR AND NOTICED WHAT LOOKED LIKE OIL ON THE SIDE OF MY CAR. BY THIS TIME FIRE STARTED COMING FROM UNDER THE HOOD. WITHIN MINUTES MY CAR WAS BLAZING AND A TOTAL LOSS. WHAT HAPPENED TO MY CAR? THAT'S WHAT I REALLY WANT TO KNOW. HOW DOES A 2015 JAGUAR WITH ONLY 36,000 CATCH AND FIRE AND BURN UP.
NHTSA complaint #11133135 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2013 JAGUAR XF. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE THEN STALLED. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO BAKER MOTOR COMPANY OF CHARLESTON, INC. (1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V341000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #11119614 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 JAGUAR XF. WHILE DRIVING APPROXIMATELY 3 MPH AND TURNING THE VEHICLE TO THE LEFT, IT DRASTICALLY VEERED TO THE LEFT AND ACCELERATED AT THE SAME TIME. THE VEHICLE'S CENTER FRONT END CRASHED INTO A BRICK COLUMN, WHICH CAUSED THE VEHICLE TO STOP. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE AUTO NATION COLLISION OF JAGUAR BODY SHOP WHERE THE VEHICLE'S FRONT END WAS REPAIRED. THE CONTACT CALLED THE AUTO NATION JAGUAR DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: PA17437216. THE MANUFACTURER STATED THAT THE CONTACT DID NOT QUALIFY FOR A BUY BACK. THE APPROXIMATE FAILURE MILEAGE WAS 10,500.
NHTSA complaint #11010854 — an unverified report by a vehicle owner.
2009 JAGUAR XF. CONSUMER WRITES IN REGARDS TO VEHICLE ACCELERATION ISSUES. *SMD THE CONSUMER STATED THE VEHICLE WOULD INTERMITTENTLY ACCELERATE WHILE STOPPED AT A TRAFFIC SIGNAL AND PULLED FORWARD INTO THE INTERSECTION.
NHTSA complaint #10949388 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE CONSUMER EXPERIENCED AN UNINTENDED ACCELERATION. THE CONTACT TAPPED THE BUMPER OF ANOTHER VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT RESIDENCE WITH MINIMAL DAMAGE. THE CONTACT ALSO STATED THAT THE SAME FAILURE RECURRED AT LEAST SIX TIMES PRIOR TO THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000. UPDATED 04/07/16*LJ THE CONSUMER STATED THE ACCIDENT WAS MINOR. WHEN HER HUSBAND CHANGED LANES, TO MAE A TURN, TRAFFIC WAS STOPPED FOR A RED LIGHT, HE APPLIED THE BRAKE, HOWEVER, THE RPM'S INCREASED. HER HUSBAND STOPPED THE VEHICLE, BY SHIFTING TO NEUTRAL AND QUICKLY BACK TO DRIVE. UPDATED 05/06/16.
NHTSA complaint #10816812 — an unverified report by a vehicle owner.
I WAS ACCELERATING AWAY FROM TRAFFIC LIGHTS AND THE THROTTLE JAMMED OPEN. I HAD TO SWITCH INTO NEUTRAL TO REDUCE THE REVS AND BRING THE CAR UNDER CONTROL.
NHTSA complaint #10616043 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2011 JAGUAR XF. THE CONTACT STATED AFTER DEPRESSING THE BRAKE PEDAL AND ACTIVATING THE PUSH TO START FEATURE THE VEHICLE SUDDENLY ACCELERATED IN REVERSE WITHOUT ANY WARNING. THE VEHICLE ALSO SUDDENLY STOPPED AT THE END OF HER DRIVEWAY. THE VEHICLE WAS LATER TOWED TO THE DEALER. AFTER PERFORMING A DIAGNOSTIC TEST THEY ADVISED HER THAT THE REPORT WAS SENT TO THE UNITED KINGDOM FOR INTERPRETATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE, CURRENT MILEAGE AND VIN WERE UNAVAILABLE.
NHTSA complaint #10494579 — an unverified report by a vehicle owner.
I WAS DRIVING DOWN I-95 SOUTH ON 11/12/12, NEAR PHILADELPHIA (ON THE WAY TO A 76ERS GAME) WITH MY 7 YEAR OLD SON IN THE BACKSEAT (WITH BOOSTER). I WENT TO ACCELERATE AND THE PEDAL APPARENTLY GOT STUCK (I DIDN'T KNOW THAT WAS THE ISSUE AT THE TIME). HARROWING EXPERIENCE TO SAY THE LEAST. I SAW THE ENGINE WAS REVVING VERY HIGH AND THUS THOUGHT IT HAD DROPPED TO A LOWER GEAR, BUT THE SPEED KEPT INCREASING (RAPIDLY). TRIED USING THE BRAKES FOR 3-5 SECONDS, BUT IT DID NOT SEEM TO DO MUCH (DID NOT SOLVE THE PROBLEM). I REALIZED WHAT MIGHT BE GOING ON AND SLIPPED MY TOE UNDER THE ACCELERATOR THEN POPPED IT UP...NO INJURIES, OTHER THAN JANGLED NERVES. INTERESTING THAT THE PEDAL WAS NOT CAUGHT ON ANY PART OF THE CARPET OR BEING OBSTRUCTED BY IT - WHICH WAS WHAT I THEORIZED WHILE BRINGING THE CAR TO A STOP. THE ACCELERATOR PEDAL HAS AN ARM THAT GOES DIRECTLY BACK (INTO THE ENGINE COMPARTMENT) - SO IT MAY BE MECHANICAL IN SOME WAY. I WILL BE BRINGING THE CAR TO MY DEALER VERY SOON TO GET IT CHECKED OUT AND FIXED, BUT THE PROBLEM HAS NOT HAPPENED AGAIN (I'VE ALSO NOT USED THE ACCELERATOR AS MUCH). UNFORTUNATELY, I'VE BEEN WORKING OUT OF TOWN AND NOT ABLE TO GET IT INTO THE DEALER....CAR IS GOING INTO THE SHOP NEXT WEEK.
NHTSA complaint #10485256 — an unverified report by a vehicle owner.
PROBLEM: AUTOMATIC SPEED LIMITER MALFUNCTION WHILE TRAVELING AT 69 MPH SETTING. PAGE 87 OF OWNER'S HANDBOOK STATES" IN CERTAIN CONDITIONS, SUCH AS A STEEP DOWNHILL GRADIENT", THE VEHICLE SPEED MAY EXCEED THE SET SPEED LIMIT. THIS IS BECAUSE ENGINE BRAKING IS UNABLE TO MAINTAIN OR REDUCE THE VEHICLE SPEED. ASL ALLOWS SELECT BETWEEN CRUISE CONTROL AND ASL. ONCE SET, FURTHER ACCELERATOR PETAL PRESSURE WILL NOT INCREASE SPEED BEYOND SET SPEED. SYSTEM FAILED, AND A SURGE IN SPEED TO 90 MPH FROM SET 69 MPH HAPPEN.INCIDENT IMMEDIATELY REPORTED TO JAGUAR OF HUNTINGTON,1249 E. JERICHO TURNPIKE, HUNTINGTON, NY, 11743(631-427-2708) TECH COULD NOT DUPLICATE CUSTOMER COMPLAINT AT THAT TIME. ACCELERATOR PRESSURE HAD BEEN APPLIED DUE TO MANY HOURS OF OPERATING FROM TRIP FROM FLORIDA TO HUNTINGTON, NY(SELLING DEALER'S LOCATION). ASL MAY HAVE BECOME DISABLE AND ERRONOURSLY RESPONDED TO PETAL POSITION. HARD BRAKING APPLIED TO AVOID COLLISION WITH MERGING VEHICLES ON I 95 IN MARYLAND.
NHTSA complaint #10485011 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT THE VEHICLE SUDDENLY ACCELERATED WHILE ATTEMPTING TO PARK. THE BRAKES WERE ENGAGED WHILE THE FAILURE OCCURRED. THE VEHICLE ACCELERATED FORWARD UNTIL CRASHING INTO THE REAR END OF ANOTHER VEHICLE. THE CONTACT ALSO STATED THAT IT TOOK EXTREME FORCE TO SHIFT THE GEAR SHIFT INTO DRIVE, WHICH CAUSED THE VEHICLE TO LOSE ACCELERATION. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE POLICE DEPARTMENT WERE PRESENT. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000 AND THE CURRENT MILEAGE WAS 43,000.
NHTSA complaint #10466467 — an unverified report by a vehicle owner.
ON 05/02/2012. I WAS PREPARING TO PARK MY 2009 JAGUAR FX, CAME TO COMPLETE STOP... WHEN IT SUDDENLY ACCELERATED, I HAD THE BRAKE ON, I COULD BARELY HOLD IT BACK ,IT JUMPED THE CURB .....I COULD NOT STOP THAT CAR ,IT WAS TRYING TO CLIMB A CHAIN LINK FENCE... THE ONLY THING THAT STOP THE CAR WAS WHEN I HIT THE STEEL POLE...THERE WAS $8,200.00 WORTH OF DAMAGE DONE TO THIS CAR.... MY SON AND I WERE NOT HURT ,BUT WE COULD HAVE BEEN IF IT WOULD HAVE BROKE THUR THAT FENCE... WE WOULD HAVE WENT DOWN A EMBANKMENT AND MIGHT OF HIT A TREE, OR ROLLED OVER.... MY HUSBAND HAD IT TOWED TO JAGUAR DEAL WHERE THEY SAID "THEY COULDN'T FIND A THINK WRONG WITH IT".. NOW, I HAVE THIS DANGEROUS CAR AND I'M SCARED TO DEATH TO DRIVE IT AGAIN.... I WILL HAD TO DRIVE IT, BECAUSE I HAVE TO MUCH MONEY IN IT ..BUT, I WILL NEVER ALLOW ANYONE TO RIDE IN IT EVER AGAIN.... I WILL NEVER PUT THERE LIVES IN DANGER.... PLEASE, IF YOU HAVE ONE THESE DEVIL CARS BE CAREFUL AND BE AWARE OF THIS PROBLEM..
NHTSA complaint #10460382 — an unverified report by a vehicle owner.
I WAS DRIVING IN A PARKING LOT AND CAME TO A STOP BUT THE CAR THEN ACCELERATED AND I HAD BRAKE HARD TO HOLD THE CAR BACK. I PUT THE CAR INTO PARK. WHEN I ATTEMPTED TO PUT THE CAR INTO GEAR AGAIN, I COULD NOT MOVE THE SHIFTER. I TURNED THE CAR OFF AND RESTARTED IT, AND THE CAR RAN FINE THE REST OF THE EVENING. THE NEXT DAY, I WAS AGAIN IN A PARKING LOT AND AS I TRY TO PARK, THE ENGINE ACCELERATES WILDLY. I WAS ABLE TO HOLD THE CAR WITH THE BRAKES AND PUT IT INTO PARK. ONCE IN PARK, THE ENGINE CONTINUED TO REV. THE SHIFTER WAS NOW STUCK. I TAPPED THE SHIFTER AND THAT ALLOWED ME TO SHIFT THE CAR AND THE ENGINE WENT TO NORMAL OPERATION. AS OF 12/11, THE PROBLEM HAS NOT HAPPENED AGAIN. I WILL BE TAKING THE CAR TO MY DEALER FOR DIAGNOSIS.
NHTSA complaint #10439312 — an unverified report by a vehicle owner.
I WAS ON HIGHWAY WITH MY FAMILY TRAVELLING 60 MPH WHEN THE CAR SUDDENLY ACCELERATED.. I TOOK MY FOOT OFF THE GAS AND THE SPEED FAILED TO DECREASE. I APPLIED THE BRAKES WHICH DID WORK BUT THE ENGINE STILL CONTINUED TO RACE. . THE BRAKES OVERTOOK THE ACCELERATION AND SLOWED THE CAR BUT EACH TIME I TOOK MY FOOT OFF THE BRAKES THE CAR RESUMED ACCELERATING AT A HIGH SPEED( WITHOUT MY FOOT ON THE GAS.) I SLOWED THE CAR BY APPLYING WITH FORCE THE BRAKES WHICH WAS CAUSING A BURNING SMELL PROBABLY FROM THE BRAKE PADS. I DROVE THE CAR TO THE CLOSEST SHOULDER OF THE HIGHWAY ( ABOUT 1/2 MILE) THAT I ENCOUNTERED AT WHICH POINT I PLACED THE CAR IN NEUTRAL WHILE IT WAS STILL MOVING SLIGHTLY WHILE MY FOOT PUSHING HARD AGAINST THE BRAKE.. WHILE THE CAR WAS IN NEUTRAL THE ENGINE STILL CONTINUED TO RACE ALTHOUGH THE CAR WAS STATIONARY AT THAT POINT. I TURNED OFF THE ENGINE AND THEN WAITED ABOUT FIVE MINUTES. AFTER FIVE MINUTES I TURNED ON THE ENGINE AT WHICH TIME IT WAS NOT RACING. THE CAR WAS TAKEN TO MY JAGUAR DEALERSHIP AND LEFT THERE FOR THREE DAYS. A REPORT WAS SENT BY THE DEALER TO JAGUAR ALTHOUGH MY DEALERSHIP WAS UNABLE TO DETERMINE THE CAUSE OF THE SUDDEN ACCELERATION.
NHTSA complaint #10438207 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT EXCESSIVE SHAKING AND VIBRATING COULD BE FELT FROM THE FRONT END OF THE VEHICLE WHEN DRIVING AT VARIOUS SPEEDS. THE DEALER WAS NOTIFIED OF THE FAILURE BUT DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 38,100. UPDATED 06/03/11 *BF THE CONSUMER BELIEVED THE VEHICLE HAS AN ELECTRICAL PROBLEM. THE GAS TANK DOESN'T OPEN AT TIMES. THE VEHICLE WOULD HESITATE AND LUNGE FORWARD, THE TIRES SEEMED TO BE OUT OF ROUND AND THE WINDSHIELD WIPERS NEEDED TO BE REPLACED. UPDATED 11/28/11
NHTSA complaint #10399686 — an unverified report by a vehicle owner.