The contact owns a 2013 Jaguar XF. The contact stated while driving approximately 40 MPH, the vehicle was losing motive power. The contact stated that the drive(D) started flashing RED on the console by the shift selector and on the instrument cluster. The contact stated that the check engine warning light was also flashing. The contact pulled over, and stopped the vehicle, but had not turned the engine off. The contact shifted to park(P) and then shifted back to drive(D) and was able to resume normal driving. The contact stated that the failure had reoccurred. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
NHTSA complaint #11618623 — an unverified report by a vehicle owner.
Car stalls and jumps out of gear at takeoff leaving us in the middle of the intersection having to turn the car off and restarting it as cars are trying to go around, also car accelerates too high rpm when taking off at low speed
NHTSA complaint #11516760 — an unverified report by a vehicle owner.
I was driving my 2012 Jaguar XF on Highway 75 my car began to go from drive to neutral and changing gears on his own and I almost got hit by a semi-truck with the vehicle slowing down eventually I made it home with the vehicle and put it in park and never came out park again, the gear box had locked up that I was told by a local Jaguar repair shop. I could have lost my life that day with that car doing this and someone else can lose their life if this happen to them if you all don't make Jaguar fixed this problem, if it already hasn't happen to someone. I reported this problem to Jaguar today and they sound like they weren't interested in what I was telling them. They said they would open and case and they will close it. Do that make sense to you to open a case and close it?
NHTSA complaint #11497528 — an unverified report by a vehicle owner.
I was pulling onto my street and my steering wheel locked. The car was still running and the message said battery not charging. I had never experienced this. I panicked and powered the car off in the middle of the street. I turned it back it i could move forward but the steering wheel was locked. I got the car towed. 3 times because only jaguar can fix the problem. It’s the crankshaft pulley. My issue is my car is a 2015. There was a recall on this part March 2016. It was fixed by the dealership June 2016. I purchased the car January 2017. How is it that this part has gone bad so fast. Also with this part being able to break down out of no where why isn’t some kind of dashboard warning? There was no warning sound no lights or anything. Thank god I made it off the freeway. If this was a know issue in 2016 why not create a warning other than “battery not charging”? Now I face a $2000 repair and could have had a serious accident being broke down in the middle of traffic out of no where.
NHTSA complaint #11430686 — an unverified report by a vehicle owner.
2013 JAGUAR XF GEAR SELECT KNOB WONT RISE. WAS DRIVING LIKE NORMAL, ARRIVED AT WORK, PARKED THE VEHICLE, AND TURNED OFF THE VEHICLE. GEAR SELECTOR TUCKED AWAY, HOWEVER WHEN THE IGNITION WAS ATTEMPTED TO BE STARTED AGAIN, THE GEAR SELECT KNOB WILL NOT RISE.
NHTSA complaint #11301520 — an unverified report by a vehicle owner.
THE VEHICLE LOST POWER ON FREEWAY, LOST POWER TO POWER STEERING, FELT SLUGGISH (NO FUEL) WHEN I PRESSED ACCELERATOR, COULD NOT ACCELERATE ABOVE 35 MPH. HAD TO STOP CAR ON SIDE OF ROAD. TURNED ON AND OFF WAITHED 10MIN, CAR STARTED AND WAS ABLE TO DRIVE, BUT REPEATED ABOVE DISCRIMINATION. OCCURED 12072019 AND 12082019. DASH LIGHTS CAME ON AND CHECK ENGINE LIGHT STAYED ON. ADD 93 OCTANE FUEL THINKING I HAD BAD FUEL, PROBLEM CONTINUES. SCHEDULED APPT WITH JAGUAR TO LOOK AT CAR ON 12102019. CAR NOT DRIVE ABLE. IT IS UNDER WARRANTY. TAKING CAR TO JAGUAR FORT WORTH. VEHICLE SUFFERED FROM COMPLETE ENGINE AND POWER STALL. VEHICLE SHOWS TO HAVE 12 RECALLS RELATED TO ENGINE, POWER STALL AND HOSES.
NHTSA complaint #11287758 — an unverified report by a vehicle owner.
TAKATA RECALL I HAVE A 2013 JAGUAR XF 3.0 THAT BEGAN RUNNING A LITTLE ROUGH AROUND 30,000 MILES IN 2016. THE CHECK ENGINE LIGHT CAME ON AND WHEN I TOOK IT BACK TO THE RETAILER THEY SAID THERE WAS NOTHING WRONG "POSSIBLY A LOOSE GAS CAP." A FEW WEEK LATER, TOWARDS THE END OF 2016 AND LESS THAN 40,000 MILES ON THE VEHICLE THE CHECK ENGINE LIGHT CAME ON AGAIN, BUT THIS TIME THE CAR STARTED TO SMOKE AND OVERHEAT, SO I PULLED OFF TO THE SIDE OF THE HIGHWAY, INTO A PARKING LOT AS QUICKLY AS I COULD. THE COOLANT HAD BEEN LEAKING AND WAS DANGEROUSLY LOW. I ADDED COOLANT AS PER THE JAGUAR HANDBOOK INSTRUCTION AND ABOUT AN HOUR LATER TRIED TO GET BACK ON THE ROAD. THE CAR RAN FINE FOR A FEW MILES, BUT ONCE I STARTED TO ACCELERATE INTO THE 50-60 MPH RANGE ONTO THE HIGHWAY AGAIN A FEW MILES DOWN THE ROAD, THE SAME THING HAPPENED. IT STARTED TO OVERHEAT AND SMOKE TERRIBLY. I PULLED OVER TO THE SHOULDER AS QUICKLY AS SAFELY POSSIBLE AND NOTIFIED JAGUAR ROADSIDE ASSISTANCE IN ORDER TO HAVE THE CAR TOWED BACK TO THE DEALERSHIPS SERVICE DEPARTMENT TO BE WORKED ON. THE DEALERSHIP ENDED UP REPLACING THE ENGINE. I INSISTED THAT I WAS NOT COMFORTABLE WITH THIS CAR ANYMORE AND WANTED AN EXTENDED BUMPER TO BUMPER WARRANTY. I WAS ASSURED THAT THEY HAD PRACTICALLY "REPLACED EVERYTHING UNDER THE HOOD AND IT WOULD RUN LIKE A BRAND NEW CAR." THIS WAS 8 MONTHS AGO. THE CAR HAS SINCE BEEN IN THE SHOP FOR 3 ADDITIONAL MONTHS ON 10+ DIFFERENT OCCASIONS. THE CAR IS NOT SAFE TO DRIVE, IT BREAKS DOWN WHEN STARTING OR SOMETIMES EVEN WHEN ON THE HIGHWAY AND IS VERY DANGEROUS. IVE HAD QUITE A FEW CLOSE CALLS. THIS CAR IS DANGEROUS AND THE DEALERSHIP EITHER CANNOT FIX IT OR WANTS TO KEEP PUTTING BAND AIDES ON IT UNTIL MY WARRANTY IS OUT THEN ITS NOT THEIR PROBLEM ANYMORE. I HAVE LOST MY JOB DUE TO THE UNRELIABILITY OF THIS LEMON VEHICLE AND THE SERVICE DEPARTMENT IN FORT MYERS JAGUAR.
NHTSA complaint #11001287 — an unverified report by a vehicle owner.
THE VEHICLE STARTED ACCELERATING WHILE STOPPED AT A TRAFFIC LIGHT. THE BRAKES HAD TO BE APPLIED HARDER AND HARDER TO KEEP IT FROM GOING INTO THE INTERSECTION, THE BRAKES WERE APPLIED SO HARD THAT THE BACK WHEELS WERE SPINNING. A WARNING WAS FLASHED ON THE DASH BUT WENT OFF IMMEDIATELY ALL THAT WAS SEEN WAS AN "A", AT THAT POINT THE AUTO STOP/START BUTTON WAS DISENGAGED AND THE ACCELERATION STOPPED. THE VEHICLE WAS ON A CITY STREET IN DOWNTOWN ORLANDO.
NHTSA complaint #10939086 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2015 JAGUAR XF. THE CONTACT STATED THAT THE GEARS FAILED TO SHIFT INTO DRIVE AND REVERSE SEVERAL TIMES WITHOUT WARNING. IN ADDITION, THE REAR TRUNK ELECTRONIC FUNCTION FAILED TO WORK PROPERLY WHEN ATTEMPTING TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 09/29/16*LJ
NHTSA complaint #10896362 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 JAGUAR XF. WHILE DRIVING 15 MPH, THE TRANSMISSION WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND TAKEN TO A DEALER WHO DIAGNOSED THAT THE FUEL REGULATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO ANOTHER DEALER FOR A SECOND DIAGNOSTIC TESTING. THE DEALER DIAGNOSED THAT THE FAILURE WAS AN INTERNAL FAILURE INSIDE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
NHTSA complaint #10733255 — an unverified report by a vehicle owner.
THE REAR DIFFERENTIAL SEAL FAILED DUE TO FAULTY MANUFACTURING PROCESS WHEREIN CONTAMINATED "LIFETIME" DIFFERENTIAL FLUID WAS SEALED INTO THE DIFFERENTIAL HOUSING CAUSING EXCESSIVE AND PREMATURE PINION GEAR WEAR. THIS WEAR RESULTS IN MOVEMENT OF THE HALF SHAFTS AND THE DESTRUCTION OF THE DIFFERENTIAL SEALS. IN ORDER TO REMEDY THE SITUATION AN ENTIRE "NEW" DIFFERENTIAL MUST BE INSTALLED. SIMPLY ORDERING REPLACEMENT SEALS AND PINION GEARS WILL NOT SUFFICE AS THE DIFFERENTIAL DESIGN WAS CHANGED AND THE NEW COMPONENTS ARE OF A DIFFERENT SIZE, WHICH RESULTS IN REQUIRING COMPLETE REPLACEMENT OF THE REAR DIFFERENTIAL AT A COST OF ANYWHERE FROM $6200 - $8900, ACCORDING TO JAGUAR DEALERSHIPS. JAGUAR IS FULLY AWARE OF THIS ISSUE AND HAVE ISSUED MANY TSB REGARDING SAME; HOWEVER, THEY FAILED TO TAKE PREVENTIVE ACTION ON TENS OF THOUSANDS OF VEHICLES, MANY OF WHICH DID NOT SHOW SYMPTOMS OF FAILURE UNTIL AFTER THE MANUFACTURER'S WARRANTY EXPIRES, RESULTING IN HEFTY BILLS TO UNSUSPECTING OWNERS.
NHTSA complaint #10726416 — an unverified report by a vehicle owner.
WAS DRIVING DOWN INTERSTATE AND LIGHT CAME ON SAYING COOLANT LOW, AIR CONDITIONER WAS STILL BLOWING COLD, BUT I TURNED OFF AIR, MAYBE 3 MINUTES LATER, LOSS ACCELERATION POWER, BLACK SMOKE BILLOWING OUT OF PIPES AND UNDER HOOD AND LIGHT CAME ON SAYING LOW PERFORMANCE TURN ENGINE OFF. IMMEDIATELY PULLED CAR ON SIDE OF HIGHWAY. NO WARNING CAR WAS RUNNING HOT. CAR WAS DISABLED WOULD NOT START LATER AND COMPUTER READING STILL REGISTERED COOL. GAS WAS SMELLING ALL THOUGH THE CAR AND PROCEEDED TO LEAK FROM UNDER CAR AFTER TOWED AWAY. AT THE DEALERSHIP, THE CAR HAD GAS LEAKING UNDER IT ON THE GROUND WHEN I WENT TO RETRIEVE ITEMS OUT OF CAR. DEALERSHIP SAID IT WOULD COST 36,000. PLUS TO FIX. CAR IS STILL SITTING AT DEALERSHIP WITH NO SOLUTION. I FELT WE WERE FORTUNATE TO GET OUT OF CAR ALIVE BECAUSE I FELT IT COULD HAVE EXPLODED. DEALERSHIP SAYS IT WAS WATER PUMP, BUT ENGINE WAS NEVER TORN DOWN TO DETERMINE THAT.
NHTSA complaint #10722365 — an unverified report by a vehicle owner.
MY CAR WAS DRIVING FINE AND FOR SOME REASON THE REAR GEAR SHAFT OR SO I HEARD IT IS CALLED FAILED AND WAS NOT ALLOWING ME DRIVE THE CAR WITHOUT A LOUD GRINDING SOUND AND WHEN THE GEARS LOCKED UP THE CAR WOULD STOP VERY QUICKLY.
NHTSA complaint #10644546 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED AS THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10643943 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE VEHICLE STALLED AS THE TRANSMISSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10643943 — an unverified report by a vehicle owner.
WHILE IN THE ACT OF PARKING MY FATHER N LAW'S CAR AT THE MALL. I BEGAN TO PULL THE CAR FORWARD AFTER A COMPLETE STOP WITH MY FOOT COVERING AND APPLYING THE BRAKE AS ANOTHER CAR BEGAN TO PASS IN FRONT OF ME. HIS 2009 JAGUAR XFL SURGE AND ACCELERATED VIOLENTLY WHILE THE BRAKES WERE APPLIED. ALTHOUGH THIS ACTION DIDN'T CAUSE ANY ACCIDENT OR INJURY TO ANYONE NOR PROPERTY DAMAGE. THIS OCCURRENCE WAS NOT THE FIRST WHILE DRIVING HIS CAR DURING MY VACATION IN PUERTO RICO. I'M WRITING TO MAKE OTHERS AWARE OF THE UNSOLICITED ACCELERATION PROBLEM THIS CAR HAS FOR FEAR OF NOT JUST MY SAFETY AND MY FAMILY'S SAFETY BUT OTHER CONSUMERS WHO MIGHT HAVE PURCHASED THIS CAR AND ARE EXPERIENCING THE SAME PROBLEM. JUNE 28TH, 2014 [XXX].*TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
NHTSA complaint #10606689 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 JAGUAR XF. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT AN INTERSECTION, HE ENGAGED THE BRAKES AND THE BRAKE PEDAL SUNK INTO THE FLOORBOARD. THE CONTACT ALSO MENTIONED THAT THE TRANSMISSION FAILED TO SHIFT INTO GEAR. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE CATALYTIC CONVERTER WAS DEFECTIVE, THE BRAKE LINES WERE CORRODED AND THE GEAR BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 44,000 AND THE CURRENT MILEAGE WAS 71,000.
NHTSA complaint #10510787 — an unverified report by a vehicle owner.
FAULTY TRANSMISSION.....THE VEHICLE WILL NOT ENGAGE IN DRIVE. EACH TIME THE VEHICLE COMES TO A STOP THE VEHICLE WILL SHIFT INTO NEUTRAL. YOU WILL THEN HAVE TO TURN THE VEHICLE OFF AND BACK ON TO GO FORWARD. BUT WHEN THE VEHICLE COMES TO STOP THE VEHICLE SHIFTS OUT OF GEAR AGAIN. A NEW TRANS IS NEEDED DUE TO THE 3RD AND 4TH GEARS NO ENGAGING. THE VEHICLE IS LESS THAN FIVE YEARS OLD, ALTHOUGH IT HAS OVER 140K MILES. THIS SEEMS TO BE A RECURRING THEME WITH THE XF MODEL. THIS VEHICLE HAS ALWAYS BEEN SERVICED AT A JAGUAR DEALER AND FOR THE VEHICLE TO REQUIRE A NEW TRANSMISSION IS VERY SADDENING. HOW DOES A LUXURY BRAND FAIL SO MUCH WITH THE POWERTRAIN.
NHTSA complaint #10503185 — an unverified report by a vehicle owner.
BEGAN NOTICING A SMALL WHINE IN THE DIFFERENTIAL, MORE OBVIOUS AT LOW SPEED. LEVEL OF NOISE INCREASED RAPIDLY. CALLED DEALER FOR AN APPOINTMENT 10/22/12 SAW THEM THAT DAY AND THEY VERIFIED THE PROBLEM. CALLED JAGUAR FOR AUTHORIZATION. NOTIFIED BY JAGUAR ON 10/23/12 FULL AUTHORIZATION TO REPLACE THE ENTIRE DIFFERENTIAL. DEALER ADVISES AN ANTICIPATED TWO DAY DELIVERY TIME FOR REPLACEMENT. NOTE: COMPLETELY SATISFIED THAT THE DEALER WAS HELPFUL IN SUCH RAPID AUTHORIZATION AND TURN AROUND OF REPLACEMENT PARTS.MY UNDERSTANDING IS THAT USUALLY A DIFF. FLUID ANALYSIS AND "OTHER REMEDIES" ARE SUGGESTED PRIOR TO A MAJOR COMPONENT REPLACEMENT. I ANTICIPATE RECEIVING THE CAR BACK FRIDAY THE 26TH, OR THE FOLLOWING MONDAY. THEY ALSO NOTIFIED ME OF A TAIL LIGHT RECALL WHICH HAD NOT BEEN DONE, WHICH I HAD NOT BEEN ADVISED OF BY JAGUAR.
NHTSA complaint #10481517 — an unverified report by a vehicle owner.