128 of the
1,440 complaints about the 2004 Jeep Liberty are about the
body and structure — 9% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
106,986 miles.
The contact owns a 2004 Jeep Liberty. The contact stated received notifications of NHTSA Campaign Numbers: 06V288000 (Suspension), 13V252000 (Fuel System, Gasoline, Structure), and 18V278000 (Suspension). The contact scheduled a recall repair appointment, and after arriving at the dealer, was informed that parts were not yet available for the recall repairs. The dealer suggested that the appointment be rescheduled. The appointment was rescheduled. The contact stated while driving at an undisclosed speed, the ball joints fractured. The vehicle was towed to the dealer. The contact stated that the dealer had the vehicle for almost a month before the contact was advised that the recall repairs could not be completed due to other vehicle failures. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,674. Parts distribution disconnect.
NHTSA complaint #11545411 — an unverified report by a vehicle owner.
at 235,000 milesBurnsville, NCCrash
STRUCTURE:BODY
ABOUT A MONTH AGO I WAS COMING UP THE MOUNTAIN AND IT WAS HARD TO STERE AND IT MADE ME HIT A GARD RAIL ON THE OTHER SIDE OF THE ROAD AND THEN ABOUT A WEEK AGO I WAS GOING TO TOWN AND I STOPPED AT THE STORE TO GET GAS AND TURN IT OFF AND IT WOULD NOT START BACK SO I DON'T NO WHAT IS WRONG
NHTSA complaint #11372943 — an unverified report by a vehicle owner.
at 178,000 milesWashington, MO
STRUCTURE:BODY
I HAD JUST GOTTEN OFF THE HIGHWAY AND TOOK THE WRONG TURN SO IN THE MIDDLE OF THE STREET I TRIED TO WHIP A UTURN AND WHEN I TURNED MY WHEEL TO THE LEFT I HEARD A LOUD CRACK AND MY VEHICLE WAS UNLEVEL SO I ASKED MY PASSENGER TO SEE IF WE HAD BLOWN A TIRE AND HE SAID IT LOOKED FINE BUT I GOT OUT AND LOOKED AND SAW THAT THE WHOLE ENTIRE WHEEL ASSEMBLY FELL OFF. I HAD BRAKE FLUID DRAINING IN THE STREET AND THERE WAS THE PIECE (CONTROL ARM) THAT WAS SNAPPED IN HALF LEAVING MY CAR STUCK AND BROKEN .
NHTSA complaint #11361002 — an unverified report by a vehicle owner.
at 141,000 milesCasselberry, FL
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ORLANDO DODGE LOCATED AT 4101 W COLONIAL DR, ORLANDO, FL 32808) REGARDING NHTSA CAMPAIGN NUMBER: 13V252000 (STRUCTURE). THE CONTACT WAS INFORMED THAT THE REMEDY TO INSTALL A TRAIL HITCH TO REAR OF THE VEHICLE COULD NOT BE COMPLETED DUE TO RUSTING OF THE SUB FRAME. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,000.
NHTSA complaint #11351510 — an unverified report by a vehicle owner.
at 151,000 milesMiddleburg, FL
STRUCTURE:BODY
TAKATA RECALL LOWER CONTROL ARM BROKE BALL JOINT. ENHANCED CORROSION, 150K MILES CAR WAS IN REVERSE AT A GAS STATION AND THE CAR SHIFTED DOWNWARDS NO WARNING.
NHTSA complaint #11217825 — an unverified report by a vehicle owner.
at 94,000 milesSanta FE, NMCrash
STRUCTURE:BODY
I DROVE FOR ABOUT AN HOUR ON A STEEP MOUNTAIN ROAD. SOMETIMES USING THE OVERDRIVE TO GO UP STEEP GRADES. THE CRUISE CONTROL WOULD NOT WORK. I MADE IT TO TOWN AND WAS ON THE MAIN ROAD STOPPED IN TRAFFIC. SUDDENLY, THE RPMS RACED AND THE JEEP ACCELERATED ON ITS OWN. I HAD MY FOOT ON THE BRAKE, BUT HAD TO PUT IT IN PARK TO STOP IT, BUT NOT BEFORE IT HIT THEN TRUCK IN FRONT OF ME. I WAS SHAKEN UP AND CHECKED THE FLOOR MAT TO MAKE SURE IT WAS NOT TOUCHING THE GAS PEDAL. IT WAS NOT.
NHTSA complaint #11204557 — an unverified report by a vehicle owner.
Sapulpa, OK
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 18V278000 (SUSPENSION). THE CONTACT CALLED SOUTH POINTE CHRYSLER JEEP DODGE RAM AT 918-584-1481 (LOCATED AT 9240 S MEMORIAL DR, TULSA, OK 74133) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR BOTH RECALLS. *TT CONSUMER STATED THE SAFETY RECALL ON THE REAR LOWER CONTROL ARMS COULD BE DEFECTIVE DUE TO EXCESSIVE CORROSION EVENTUALLY RESULTING IN CRACKING.
NHTSA complaint #11163475 — an unverified report by a vehicle owner.
Phoenix, AZ
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT TOOK THE VEHICLE TO CHAPMAN DODGE CHRYSLER JEEP RAM (3800 N 89TH ST, SCOTTSDALE, AZ 85251, (480) 424-3559) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND 18V278000 (SUSPENSION). AFTER THE VEHICLE WAS INSPECTED BY THE DEALER, THE CONTACT WAS PROMISED A CALL BACK. THE CONTACT STATED THAT HIS CALLS HAD NOT BEEN RETURNED IN OVER THREE WEEKS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11121095 — an unverified report by a vehicle owner.
at 170,000 milesEast Peoria, IL
STRUCTURE:BODY
"TAKATA RECALL" PULLS HARD TO RIGHT AND LEFT STEERING IS LOOSE HARD TO KEEP ON ROAD BAD BALL JOINTS AND STEERING RACK ALL HAVING TO DO WITH STEERING.
NHTSA complaint #11120039 — an unverified report by a vehicle owner.
at 106,000 milesDayville, CTCrash1 injured
STRUCTURE:BODY
WAS GOING DOWN A HILL. DIDN'T NOTICE A STOP SIGN. TRIED TO STOP BUT COULDN'T IN TIME. TOOK THE CORNER AND HIT A TREE WITH MY PASSENGER FRONT CORNER AND THE JEEP FLIPPED ON ITS SIDE. SMASHED MY FACE ON THE STEERING WHEEL SHATTERING MY JAW DUE TO AIRBAGS NOT GOING OFF AND SEATBELTS NOT LOCKING. NEEDED IMMEDIATE SURGERY. THEY HAD TO SMASH THE FRONT WINDOW TO GET ME OUT OF THE VEHICLE.
NHTSA complaint #10978641 — an unverified report by a vehicle owner.
at 105,000 milesLA Crosse, WI
STRUCTURE:BODY
TWO CONCERNS - THE FIRST BEING SAFETY RELATED. THERE IS METAL GRINDING NOISE WHEN BRAKING. ALL SPEEDS - SLOW OR FAST, AND IN ALL "DRIVES", TWO WHEEL OR FOUR WHEEL DRIVE. NO MECHANICS I HAVE VISITED HAVE BEEN ABLE TO DIAGNOSE IT. THERE ARE HUNDREDS OF OTHER JEEP LIBERTY OWNERS EXPERIENCING THE SAME PROBLEM. I HAVE SPOKEN IN PERSON WITH SEVERAL AND READ HUNDREDS OF COMPLAINTS ONLINE OF THE SAME THING. SECONDLY, THREE OF MY WINDOWS HAVE NOW FAILED TO OPERATE. ALSO A WIDESPREAD JEEP LIBERTY ISSUE WITH A PIECE IN THE LIFTING MECHANISM. THE MOTORS ARE OPERATING JUST FINE, BUT THERE IS A PIECE INSIDE THE DOOR THAT BREAKS AND THE WINDOWS FAIL TO OPEN OR CLOSE THEREAFTER. SOMETIMES, A LIFTING MECHANISM SPRING-LOOKING PIECE GRINDS UPWARDS INTO THE CABIN OF THE VEHICLE WHEN THE "BROKEN" WINDOW MECHANISMS ARE ACCIDENTALLY ACTIVATED. ALSO CONCERNED THESE SPRING MECHANISMS COULD SNAP IN THE CABIN AND CAUSE EXTREME HARM.
NHTSA complaint #10945395 — an unverified report by a vehicle owner.
at 143,000 milesPeru, NY
STRUCTURE:BODY
FUEL TANK STRAPS ROTTED & BROKE OFF
NHTSA complaint #10939668 — an unverified report by a vehicle owner.
at 131,000 milesIndianapolis, IN
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE SWING GATE FAILED TO OPEN INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10911105 — an unverified report by a vehicle owner.
at 129,000 milesRochester Hills, MI
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 15 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL RAIL ON THE FRONT PASSENGER SIDE FRACTURED. THE CONTACT ALSO NOTICED CORROSION UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
NHTSA complaint #10852504 — an unverified report by a vehicle owner.
Tualatin, OR
STRUCTURE:BODY
WHILE DRIVING, THE SUNROOF MOTOR ASSEMBLY SUFFERED A CATASTROPHIC FAILURE WHILE CLOSING. THE PLASTIC RAIL ASSEMBLY MADE A LOUD CRACKING SOUND AND THE GLASS WEDGED FIRMLY AGAINST THE ROOF, HALF OPEN. THIS OCCURED SHORTLY AFTER MY REPLACING ALL 4 DOOR WINDOW REGULATORS (FOR THE SECOND TIME) DUE TO WHAT CAN ONLY BE DESCRIBED AS NEGLIGENCE IN THE ENGINEERING DESIGN OF THE PLASTIC CARRIER ASSEMBLY THAT CANNOT SUPPORT THE LOAD OF THE WINDOW AS IT IS INTENDED TO. THE FAILURE TO PROPERLY DESIGN THESE COMPONENTS HAS LED TO THE WINDOWS FALLING INTO THE DOOR UNEXPECTEDLY WHILE DRIVING, EACH TIME CAUSING AN UNNERVING DISTRACTION TO ME AS A DRIVER, AND UNNECESSARILY ENDANGERED MYSELF AND THE GENERAL PUBLIC IN THE VICINITY WHEN THESE EVENTS OCCURRED. IT APPEARS THERE ARE COUNTLESS INSTANCES OF THIS ISSUE BEING DESCRIBED ON LINE, AND A RECALL NEEDS TO OCCUR.
NHTSA complaint #10780433 — an unverified report by a vehicle owner.
Gilbert, AZ
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WAS RECEIVED IN MAY 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10762405 — an unverified report by a vehicle owner.
Muskegon, MI
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6. UPDATED 3/28/2016
NHTSA complaint #10759231 — an unverified report by a vehicle owner.
Castle Hayne, NC
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10748174 — an unverified report by a vehicle owner.
Brunswick, GA
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND THE DEALER STATED THAT THE FRAME HAD EXTENSIVE RUST AND NEEDED TO BE REPLACED BY THE CONTACT TO RECEIVE THE RECALL REPAIR. THE DEALER REFUSED TO SUPPLY THE OEM TRAILER HITCH UNLESS THE CONTACT REPLACED THE FRAMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/21/15
NHTSA complaint #10722338 — an unverified report by a vehicle owner.
Evansville, IN
STRUCTURE
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/22/15*CN UPDATED 10/11/2017
NHTSA complaint #10713374 — an unverified report by a vehicle owner.
Livingston, TX
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... UPDATED 06-02-15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 7/2/2015
NHTSA complaint #10705611 — an unverified report by a vehicle owner.
Poughkeepsie, NY
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10705279 — an unverified report by a vehicle owner.
at 157,000 milesRoanoke, VA
STRUCTURE:BODY
WE RECEIVED A RECALL FOR OUR 2004 JEEP LIBERTY. IT IS A SAFELY ISSUE WHERE THESE VEHICLES OFTEN IGNITE WHEN REAR-ENDED. WE HAVE BEEN CONTACTING THE DEALERSHIP SINCE LAST AUGUST AND THEY CLAIM NOT TO HAVE THE PARTS. WE HAVE NOTES ON THE NUMBER OF TIMES CALLED AND THEIR VARIOUS VAGUE RESPONSES. I DON'T KNOW IF IT IS JEEPS SHORTCOMINGS OR THE DEALERSHIP, BUT THEY ARE EACH BLAMING ONE ANOTHER. MEANWHILE WE ARE DRIVING AN UNSAFE VEHICLE. IS THERE ANYTHING ELSE WE CAN DO? THIS SEEMS TO BE QUITE A LONG RESPONSE TIME.
NHTSA complaint #10703477 — an unverified report by a vehicle owner.
Oberlin, OH
STRUCTURE
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO TRAILER HITCH REIMBURSEMENT. *SMD THE CONSUMER STATED HE HAS BEEN WAITING OVER A YEAR, FOR REIMBURSEMENT. RECALL # 13V252000.
NHTSA complaint #10671071 — an unverified report by a vehicle owner.
Dravosburg, PA
STRUCTURE
2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO LACK OF PARTS FOR TRAILER HITCH RECALL. (FUEL LEAKAGE). *SMD THE CONSUMER REFERENCED RECALL # 13V252000.
NHTSA complaint #10670053 — an unverified report by a vehicle owner.
Radford, VA
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10683061 — an unverified report by a vehicle owner.
Wilimington, NC
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE LENGTH OF TIME IT WAS TAKING FOR THE RECALL REPAIR. THE CONTACT WANTED THE RECALL REPAIR COMPLETED AS SOON AS POSSIBLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10681419 — an unverified report by a vehicle owner.
Cedarburg, WI
STRUCTURE
TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM) WAS RECEIVED IN JANUARY OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/26/15
NHTSA complaint #10679650 — an unverified report by a vehicle owner.
Hopkinton, MA
STRUCTURE
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/17/15*LJ THE CONSUMER STATED THE PART WAS INSTALLED ON FEB 19, 2015. UPDATED 03/23/15.
NHTSA complaint #10671434 — an unverified report by a vehicle owner.
at 76,000 milesBAY Point, CA
STRUCTURE
ALL PROBLEMS HAPPENED ON CITY STREETS NO MORE THAN 15/20 MILES PER HOUR, I CANNOT IMAGINE WHAT WOULD'VE HAPPENED ON THE FREEWAY. 1) SINCE OCTOBER (DO NOT RECALL DATE) THE FISHTAILING HAS HAPPENED 2 TIMES LIKE IT WAS ON ICE. 2) ONCE SLID TO THE LEFT ALMOST 1/2 CIRCLE; 3) SPINNING AND NOT ADVANCING/GOING FORWARD HAS HAPPENED MANY TIMES EVEN BEFORE THE FIRST FISHTAILING INCIDENT (FOR A FEW YEARS NOW) AND IT HAPPENS GOING UP A HILL OR WHEN TRYING TO GO FORWARD AFTER STOPPING ON STOP/LIGHT, THE TIRES SPINS.
NHTSA complaint #10662629 — an unverified report by a vehicle owner.