Hi [XXX] I just collected my Kia Rio from service at LaFontaine. On driving in the freeway I noticed I had to make frequent adjustments to the steering when going straight and there was oversteering (minor tilt of the steering wheel result in exaggerated larger turn of the car). This does not happen when driving at lower speed outside of the freeway. I will monitor this as I am not sure if this was because I was switching between cars and/or that particular stretch of road is slippery. According to the technicians the alignment is back to spec so I will let you know if this issue persists as I drive the Rio more in the coming days. Hi Team The car veers to the left when driving with steering wheel straight. Tested in a clear non wet road. Please advise on next step. When driving on freeway there are over steering and understeering issues. Extremely dangerous. Yours sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11566798 — an unverified report by a vehicle owner.
Hi [XXX] My Kia Rio 2023 S vin number is [XXX] . Bought a couple months back new at Summit Place Kia Auburn Hills michigan. Once I drive off I realised the steering wheel alignment is off. The car does not drive straight when steering wheel is straight. I called my salesman and he asked me to bring it in for servicing at Summit Place. They did a wheel alignment there and found misalignment at factory condition. A few months later the same issue got worse and was noticeable again when driving. I called my salesman and he told me bringing it into service will incur a service charge as this issue is not under warranty. However, I believe this constant misalignment is from a manufacturing defect causing safety issue and you could access the servicing records that said the wheel alignment was already off at the first emergency servicing. I have also made sure all my tire pressures are topped up to the recommended pressures Kindly advise and rectify this road safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11563553 — an unverified report by a vehicle owner.
There has not been an incident yet but i don’t know who else to talk to. I am a FedEx Delivery driver and driver the largest Delivery truck made for FedEx and am fine with it ask day. However, the steering on my car is down right dangerous. My car drifts all over the road. It is ten times harder to keep my little cat on the road than my big work truck. So hard in fact that i have resorted to this. I am a good driver never even a ticket so i know how to drive. It’s not my driving please listen when i tell you something is WAY wrong with the steering or suspension or both on this vehicle. Just drive one and you will see very quickly what i am saying i promise!
NHTSA complaint #11521447 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2006 KIA RIO. THE CONTACT STATED THAT WHILE IN FOR ROUTINE MAINTENANCE, THE MECHANIC DISCOVERED THE FRONT CRADLE AND LOWER CONTROL ARM HAD SUSTAINED SEVERE RUSTING AND CORROSION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER TAYLOR KIA LOCATED AT 7870 MARKET ST. YOUNGSTOWN OH 44512, TO BE INSPECTED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NO LONGER AVAILABLE. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 174,000.*DT CONSUMER STATED DEALER HAS AGREED TO PURCHASE VEHICLE FROM THE CONSUMER SINCE FRAME IS RUSTED.
NHTSA complaint #11348884 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2016 KIA RIO. WHILE DRIVING 15 MPH AND MAKING A LEFT TURN, AN ABNORMAL SOUND WAS PRESENT. THE CONTACT HEARD SOMETHING DRAGGING IN THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB SIGHT INDEPENDENCE KIA (1700 S. NOLAND ROAD, INDEPENDENCE, MO 64055) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS LIKELY CAUSED BY THE OWNER. NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11035893 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 KIA RIO. WHILE DRIVING AT ANY SPEED, THE VEHICLE SHOOK UNCONTROLLABLY AND MADE A LOUD NOISE WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO A MECHANIC WHO DIAGNOSED THAT THE FRONT DRIVER SIDE WHEEL BEARING FAILED. THE FRONT LEFT WHEEL BEARING WAS REPLACED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT STATED THAT THE FRONT DRIVER SIDE WHEEL BEARING WAS REPLACED APPROXIMATELY NINE TIMES. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #10926412 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 KIA RIO. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS AND A DEALER ON NUMEROUS OCCASIONS WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE WHEEL BEARING NEEDED TO REPLACED. THE WHEEL BEARING WAS REPLACED MULTIPLE TIMES; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10897541 — an unverified report by a vehicle owner.
2009 KIA RIO
at 50,000 milesWentzville, MOCrash1 injured
SUSPENSION
TL* THE CONTACT OWNS A 2009 KIA RIO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS CUT OFF BY A TRUCK AND THE WIND FORCE OF THE PASSING VEHICLE CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED HEAD-ON INTO ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED MINOR INJURIES WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA complaint #10660919 — an unverified report by a vehicle owner.
TRAFFIC CAME TO A SUDDEN STOP, I COULD NOT STOP IN TIME. I HIT THE TIRES OF A SEMI TRAILER, THAT COLLISION THREW ME DOWN AN EMBANKMENT WHERE I HIT A TREE HEAD ON. THE AIR BAGS DID NOT DEPLOY.
NHTSA complaint #10609827 — an unverified report by a vehicle owner.
SLOWING TO TURN INTO GAS STATION, REAR AXLE BROKE DO TO EXCESSIVE RUST ROT. THE BODY ON THIS CAR HAD STATED TO RUST AT 8000 MILES, REAR FRAME HAS EXCESSIVE RUST ROT ALSO. NUMEROUS OTHER KIA RIO OWNERS ARE REPORTING THIS ISSUE THIS IS ALARMING I COULD HAVE SLAMMED INTO THE GAS PUMPS AS THE BRAKES LOCKED DO TO SEVERING A BRAKE LINE.
NHTSA complaint #10597220 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2012 KIA RIO. THE CONTACT STATED THAT THE REAR TIRES BECAME WORN PREMATURELY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THERE WAS A BENT SPINDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 41,000. UPDATED 08/21/2014*LJ THE CONSUMER STATED BOTH SPINDLES AND THE STABILIZER BAR WERE BENT. THE BEARINGS WERE NOT RIDING TRUE ON THE SPINDLE. UPDATED 08/26/2014
NHTSA complaint #10587826 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 KIA RIO. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STARTED SHAKING VIOLENTLY AND THEN CRASHED INTO THE SIDE OF THE RAMP. WHEN THE CONTACT EMERGED FROM THE VEHICLE, SHE NOTICED THE REAR PASSENGER TIRE FRACTURED COMPLETELY FROM THE SUSPENSION SYSTEM. THERE WERE NO INJURIES AND THE POLICE WERE NOTIFIED. A REPORT WAS AVAILABLE IF NEEDED. THE VEHICLE WAS TOWED TO AN AUTO MECHANIC SHOP AND THE INSURANCE COMPANY WAS ALSO NOTIFIED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 85,400.
NHTSA complaint #10454667 — an unverified report by a vehicle owner.
THE LEFT LOWER CONTROL ARM CAME LOOSE FROM THE CAR, PULLING THE CV AXLE OUT OF PLACE. THE LEFT LOWER CONTROL ARM WAS BOLTED BACK INTO PLACE AND THE CV AXLE SHAFT WAS REPAIRED.
NHTSA complaint #10354082 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2001 KIA RIO. THE CONTACT STATED WAS DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO SWITCH LANES WHEN SHE HEARD AN UNUSUAL NOISE SIMILAR TO RUMBLING METAL, FOLLOWED BY A LOUD CLUNK. THE CONTACT WAS BARELY ABLE TO MAINTAIN CONTROL OF THE VEHICLE YET WAS ABLE TO MANEUVER THE VEHICLE OFF THE ROADWAY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE SHE WAS ADVISED THAT THE WHEEL BEARING SPACER WOULD NEED REPLACING. THE DEALER MADE REPAIRS TO THE VEHICLE YET THE FAILURE RECURRED WITHIN SIX MONTHS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED EIGHT TIMES FOR THE FAILURE SINCE PURCHASE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 81,000.
NHTSA complaint #10351438 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2009 KIA RIO. WHILE SHE WAS MAKING A LEFT TURN AT A STOP SIGN THE TIE ROD AND BALL JOINTS BROKE OFF OF THE VEHICLE. SHE STATED THAT THE VEHICLE TURNED IN THE OPPOSITE DIRECTION WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED BUT THEY STATED THAT THEY NEEDED TO CONTACT THE MANUFACTURER. A REPRESENTATIVE FROM THE KIA MANUFACTURER INSPECTED THE FAILURE AND STATED SHE MUST HAVE CRASHED INTO SOMETHING. THE MANUFACTURER REFUSED TO REPAIR THE VEHICLE. SHE WILL CONTACT THE INSURANCE COMPANY. THE FAILURE AND CURRENT MILEAGES WERE 46,400.
NHTSA complaint #10344250 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 KIA RIO. WHEN PUTTING THE VEHICLE INTO GEAR, THE VEHICLE WOULD NOT ACCELERATE. SUDDENLY, THE VEHICLE WOULD ABNORMALLY ACCELERATE WITHOUT DRIVER INTENT. THE VEHICLE WAS INSPECTED ON 3 SEPARATE OCCASIONS BUT COULD NOT BE DUPLICATED. THE DEALER ATTEMPTED TO REMEDY THE FAILURE ON 2 OCCASIONS AT NO EXPENSE TO THE OWNER, BUT TO NO AVAIL. THE FAILURE PROGRESSIVELY BECAME WORSE. ALSO, WHILE TRAVELING AT SPEEDS OF 5MPH AND UP, THE VEHICLE WOULD EXHIBIT A WHINING SOUND. THE DEALER ADVISED THE LOWER BALL JOINTS WOULD NEED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 21632. THE VIN WAS NOT AVAILABLE AT THE TIME OF THE COMPLAINT.
NHTSA complaint #10318096 — an unverified report by a vehicle owner.
MY CAR PULLS HARD TO THE RIGHT WHEN I PRESS THE GAS PEDAL AND I HAVE TO TURN THE STEERING WHEEL TO THE LEFT TO COMPENSATE FOR THAT. AS SOON AS I PULL MY FOOT FROM THE GAS PEDAL, THE CAR IMMEDIATELY GOES TO THE LEFT AND I HAVE TO BRING THE STEERING WHEEL TO THE NORMAL POSITION. THIS HAPPENS 100% OF THE TIME. I FEEL THIS IS A POTENTIALLY DANGEROUS SITUATION SINCE I HAVE TO PAY CLOSE ATTENTION TO THE TIMING IN ORDER TO KEEP THE CAR STRAIGHT AT HIGHER SPEEDS. I AM THE FIRST OWNER OF THE CAR AND THE CAR WAS PROPERLY MAINTAINED BY MY LOCAL MECHANIC (I HAVE RECORDS OF EVEN OIL CHANGES) AND EVEN AFTER ALIGNMENT AND TIRE CHANGE FOR THE PROBLEM BY A KIA DEALER, THE PROBLEM IS STILL THERE. I'VE BEEN TO 2 DIFFERENT KIA DEALERS AND I WAS TOLD THIS IS A "NORMAL" SITUATION IN THESE KINDS OF CARS AND IT HAPPENS TO "ALL OF THEM AT HIGH MILEAGE". I ALSO TRIED TO REACH THE REGIONAL OFFICE AND AFTER NUMEROUS PHONE CALLS I DIDN'T GET A RESPONSE FROM THERE YET. THE CAR IS AT 98,000 MILES AND I'VE HAD THE PROBLEM FOR ABOUT MORE THAN 3 MONTHS. I BELIEVE KIA EITHER SHOULD HONOR THEIR 100K MILE WARRANTY OR IF IT IS HAPPENING TO "ALL OF THEM" AND IT IS "NORMAL" THEY SHOULD MOVE THEIR OFFICIAL WARRANTY LOWER (FOR EXAMPLE 80K MILES ETC.) OR THEY SHOULD WARN THE CONSUMER ABOUT THIS "NORMAL" SITUATION WITH BIG LETTERS IN THEIR ADVERTISEMENTS AND MANUALS.
NHTSA complaint #10228237 — an unverified report by a vehicle owner.
VEHICLE STARTED TO VIBRATE LIKE WHEELS WERE OUT OF BALANCE. TURNED INTO DRIVEWAY DRIVER SIDE REAR WHEEL FELL OFF WITH BRAKE DRUM STILL ATTACHED TO WHEEL . VEHICLE CAME TO STOP. KIA CUSTOMER SERVICE LINE CONTACTED, BECAUSE THERE WAS NO ACTIVE SERVICE BULLETIN OFFERED NO HELP. VEHICLE REPAIRED AT LOCAL FIRESTONE TIRE STORE. WHEEL SPINDLE AND INNER AND OUTER BEARINGS REPLACED.
NHTSA complaint #10225442 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2004 KIA RIO. WHILE DRIVING BETWEEN 50-55 MPH UPHILL, THE VEHICLE BEGAN WEAVING, VIBRATING, AND SHAKING. THE FAILURE RECURRED THE SAME DAY. THE DEALER CONFIRMED THAT THE LATERAL STABILIZER BAR FAILED. THE VEHICLE IS CURRENTLY AT THE DEALER, AWAITING THE PARTS TO ARRIVE. THE CONTACT HAS PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 76,243.
NHTSA complaint #10222564 — an unverified report by a vehicle owner.