184 of the
1,816 complaints filed about the KIA RIO
are about the braking system —
10% of everything owners reported.
The worst model year for it is 2013.
My ABS system goes in and out making my breaks really unsafe especially going downhill. Cruise control goes at whatever speed it wants. I set it for 73 on the interstate which has a speed limit of 70 and I look down and my car is SET to 73 BUT my actual gage is going up into the 80's! I use my cruise to keep me from getting tickets... And my cruise in this car isn't helping. I selected other. Because sometimes my radio screen does not work. & Sometimes it comes on but when I put my car in reverse my screen goes off. I rely on my screen to hear my phone calls because I'm deaf & I also have dementia so it's mandatory that I can see my map in my car to know where I'm going. Sometimes I don't remember my way home. That's how important it is. Please look into these. Thank you Concerned customer. [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11758462 — an unverified report by a vehicle owner.
The airbag warning light and the ABS warning light turned on simultaneously while driving. This is a severe safety hazard as both critical, life-saving safety features are currently compromised. I have already contacted Kia Customer Care regarding this issue, but I am filing this official complaint with the NHTSA to ensure a proper safety investigation is documented for this vehicle.
NHTSA complaint #11740746 — an unverified report by a vehicle owner.
The contact called on behalf of her mother, who owned a 2013 Kia Rio. The contact stated that while the contact's mother was approaching a stop sign, the brake pedal was depressed, and the vehicle stalled. The contact's mother noticed smoke coming from under the hood. The contact's mother stated that the brake pedal was depressed, but the vehicle failed to stop. The contact's mother enabled the emergency brake to stop the vehicle. The contact's mother noticed that the entire front windshield was covered with black smoke. In addition, the contact's mother exited the vehicle. The contact's mother stated that upon exiting the vehicle, she noticed fire on the front driver's side door. The fire department arrived and extinguished the fire. The vehicle was consumed in the fire. In addition, the contact stated that some parts of the vehicle were burned into the cement. The remaining parts of the vehicle were towed to a local tow yard. A police report was filed. No injuries were sustained. The contact's mother received a recall notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11732377 — an unverified report by a vehicle owner.
Vehicle showed all defect warnings as described in recall #23v652 .To include loss of all hydraulic components. Your reference Claim # [XXX]. I would like to know the status of this claim as the dealer still has my vehicle and now claims needs chassis repair , even though they earlier did an undercoat of vehicle in July per another recall. The dealer now estimates the repairs at over $5800 . Since they have had vehicle over 6 months and all my quote s to repair and held because of further defects, I wonder if this is a scam to defraud people thru your recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11711183 — an unverified report by a vehicle owner.
The contact owns a 2013 Kia Rio. The contact had notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and the vehicle was taken to the dealer for the recall repair. The recall repair was performed; however, while starting the vehicle the check engine, ABS, and oil warning lights and several other unknown warning lights illuminated. While attempting to turn the steering wheel, there was a lot of resistance in the steering wheel and while pressing the brake pedal the brake pedal went to the floorboard and lost power brakes functionality. The contact checked the brake fluid level, and the vehicle was returned to the dealer. The contact was informed that there repair had not worked, and resetting the fuse had failed. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 114,928.
NHTSA complaint #11697241 — an unverified report by a vehicle owner.
Upon stopping at a red light and or stop sign, when applying brakes, the car continues to move forward, even after pumping the brakes. Vehicle has been diagnosed by a certified auto mechanic. The findings and recommendation for the Brake Master Cylinder to be the reason the vehicle continues to creep forward, when brake are applied and held. This issue has on two separate occasions near collision, because the vehicle wouldn't stop.
NHTSA complaint #11690648 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Rio. The contact stated that while driving at 30 MPH, he observed smoke emanating from the engine compartment, prompting him to pull to the shoulder of the roadway and evacuate the vehicle. After a visual inspection of the engine compartment, the contact observed flame jutting up from the engine. Local emergency services arrived and were able to extinguish the flames but did not provide details on a possible cause for the fire. The check engine warning light was illuminated. The vehicle was towed to a tow yard but had yet to be evaluated by the insurance provider. The contact was unaware if a fire report had been filed. A police report was filed, but no injuries were reported. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); the VIN was included, and parts were available, but the vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was 160,000.
NHTSA complaint #11645607 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a certified mechanic who diagnosed and determined that the failure was caused by the catalytic converter failure. The vehicle was taken to the dealer who confirmed that parts were not yet available. The dealer had not diagnosed the vehicle. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11639547 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Rio. The contact stated that while her son was driving at approximately 35 MPH, the vehicle stalled. The contact stated that her son was unable to restart the vehicle and had the vehicle towed back to the residence. The contact was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 94,000.
NHTSA complaint #11624705 — an unverified report by a vehicle owner.
When traveling 60 mph and slowing to try to stop, brake pedal went all the way to the floor and vehicle would not brake. Had to engage emergency brake to stop vehicle during normal operation on multiple occasions. Once while stopped at a red light, vehicle was completely stopped, then the brake pedal lowered to the floorboard and the vehicle started rolling forward. I had to turn the steering wheel and engage the emergency brake to avoid colliding with traffic. No dashboard lights came on, no warning lamps or messages. No other symptoms. I went to the Kia Dealership immediately. There was a hole in my front brake line and all of the fluid had leaked out. Vehicle was less than 2 years old, less than 100,000 miles on it.
NHTSA complaint #11624698 — an unverified report by a vehicle owner.
The contact owns a 2013 Kia Rio. The contact stated while driving at various speeds, there was smoke coming out from underneath the hood. The contact stated that the failure also occurred while the vehicle was parked. The vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. The dealer was notified of the failure and charged a fee for diagnostic testing; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
NHTSA complaint #11618114 — an unverified report by a vehicle owner.
The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11611156 — an unverified report by a vehicle owner.
The contact owns a 2015 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
NHTSA complaint #11603474 — an unverified report by a vehicle owner.
What component or system failed or malfunctioned, and is it available for inspection upon request? Complete engine lockup during operation at speed which caused steering and braking to be greatly hampered. How was your safety or the safety of others put at risk? The engine failed on a 4-lane highway in traffic which could have easily caused a high-speed accident since the car extremely decelerated and lost power steering and braking in order to get out of traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes confirmed by an independent service center which told me it was either a cylinder rod or a lower engine bearing failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the manufacture KIA has a recall on other models in this year range but not the RIO. The other models have a similar engine failure caused by a faulty cylinder rod bearing. The RIO has never been added to this recall list, but it should be because it looks like the engine issues are also on this model in the same time frame. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, they only came on when the engine failed. Then every warning light appeared.
NHTSA complaint #11601480 — an unverified report by a vehicle owner.
My son and I were driving home from work on IH-35 and I noticed smoke coming from under my hood. Then within seconds, flames appeared moving quickly towards the windshield. I attempted to move to the shoulder and after doing so, I was unable to stop since the brakes were no longer working. I had to use the parking brake when it slowed down and then once stopped, my son and I jumped out of the vehicle and within 3-5 seconds, the entire car was overcome with fire which then exploded.
NHTSA complaint #11600593 — an unverified report by a vehicle owner.
The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11593605 — an unverified report by a vehicle owner.
My 2018 Kia Rio actually lit up on fire as I was driving down the highway on way to work. As I drove down the highway, I noticed that I had trouble using the brakes. It seemed as if they were working one second and then not working the next. At that time, I noticed fire coming from underneath the car and I was able to get the vehicle to the side of the road. As I was exiting the vehicle, the flames were coming up on either side of the driver and passenger doors. Within the next couple minutes the car exploded. Fire rescue put out the fire and the interstate was closed to all traffic. Since the incident, my family and I have done research and found several incidents with very similar stories with regard to what happened to the vehicle. I believe it is well documented that there is a problem with certain Kia models that involves some kind of deficiency in the brake line that can cause the puncture/severing of fuel line. The end result can include "loss of braking ability" and "potential fire hazard". Reading these other incident reports from other families was exactly the way the vehicle reacted in my own incident. I could've lost my life in this incident and I wholeheartedly believe that liability lays with the manufacturer. My vehicle was very well maintained. Regular maintenance included inspections, tires, oil changes and more. There is NO reason why this should've occurred. I have tried to contact the Kia dealership where I purchased the car, the service manager, and other Kia dealerships in the area (Mufreesboro, TN) and have been told there is absolutely nothing I can do and I find that unacceptable. Understand that there are witnesses, photos, new coverage photos etc. I sincerely hope to get a response on how to pursue damages and to ensure this doesn't happen to anyone else.
NHTSA complaint #11593284 — an unverified report by a vehicle owner.
We were doing a lot of stop and go driving in warm weather. I noticed braking seemed to be normal at first but just before the accident I press the brake and the pedal went to the floor and the vehicle wouldn’t . I hit the car in front of me. My vehicle was presumably totaled. There was lots of fluids on the floor.
NHTSA complaint #11592853 — an unverified report by a vehicle owner.
The contact owned a 2014 Kia Rio. The contact stated that the vehicle was taken to a dealer where it was serviced under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). After the recall remedy was completed, the dealer provided documentation indicating that engine rods #3 and #4 were failing and could soon cause the engine to explode if not immediately repaired. Approximately 2 weeks later while the daughter was driving at approximately 70 MPH, the vehicle began to decelerate and emit smoke from underneath the hood. The driver was able to coast to the side of the road and safely exit the vehicle as it caught on fire. The fire department arrived on the scene and extinguished the fire. A police report was filed and no injuries were reported. The vehicle was towed and deemed totaled since the fire consumed it. A dealer was contacted. The manufacturer was made aware of the failure and opened a case. The failure mileage was 133,223.
NHTSA complaint #11592161 — an unverified report by a vehicle owner.