151 of the
3,220 complaints filed about the Mercury Milan
are about the electrical system —
5% of everything owners reported.
The worst model year for it is 2010.
1) The electric power steering system failed. The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working, making the steering extremely stiff. The vehicle also lost reverse gear, where the engine revs but the vehicle does not move when shifted into reverse. The vehicle is still in my possession and available for inspection upon request. 2) When the power steering assist failed, the steering wheel became extremely difficult to turn, which made the vehicle harder to control. This created a safety risk when attempting to turn or maneuver the vehicle in traffic or parking areas. Additionally, the inability to use reverse gear could create a hazardous situation if the driver cannot back out of traffic, parking spaces, or other areas. 3) The problem has not yet been inspected or confirmed by a dealership or independent service center. 4) No, the vehicle has not been inspected by the manufacturer, police, insurance representatives, or other parties. 5) The dashboard displayed the message “Service Power Steering Now,” and the steering assist stopped working. The problem appeared suddenly when the vehicle was started. The steering immediately became extremely stiff, and the warning message appeared at that time. This failure created a serious safety hazard because the steering assist stopped working without warning, making the vehicle extremely difficult to control. A sudden loss of steering assist can increase the risk of a crash, especially when turning, parking, or driving in traffic. I am concerned that other drivers could experience the same sudden steering failure. The vehicle displayed the message “Service Power Steering Now,” and the steering immediately became extremely stiff. The vehicle is currently undriveable in reverse and difficult to steer safely.
NHTSA complaint #11722674 — an unverified report by a vehicle owner.
I was driving on the freeway and the steering began to stiffen. I got to my destination and decided to check the tires for any ice or snow, thinking that might be why it was difficult to drive but there was no buildup. I made it home and parked the car. The next day, I can't even turn the steering and a warning comes up that says service power steering and advancetrac.
NHTSA complaint #11717622 — an unverified report by a vehicle owner.
The electric power steering has failed again this will make it twice in 18 months the last time it cost 1800 dollars to fix it know that only some of the 2010 Mercury Milans are on a recall list unfortunately mine is not on that list why because it is absurd that I should I have to make this repair for 1800 dollars again you cant safely drive this car it takes everything I have to turn the steering wheel
NHTSA complaint #11689597 — an unverified report by a vehicle owner.
UNKNOWN When air temperature drops below 50 degrees radio console does not function. Display is locked with only the words "Mercury Milan". Now the electrical system is not functioning. I know it isn't the battery- I had it replaced within the past 4 months.
NHTSA complaint #11556794 — an unverified report by a vehicle owner.
I have a 2010 mercury milan premier thats power steering went out I found out the part has been recalled on the 2011 model but not the 2010 model and it's the same exact part so now the 2011 has been recalled but not the 2010 and I'm out over 600 dollars + to fix it
NHTSA complaint #11556019 — an unverified report by a vehicle owner.
I have a safety recall I did a yr ago at ford dealership in hazelwood at Saint Louis mo I’m reporting them because they never fixed my recall I waited for my part for a while and I believe they never put it on now my ABS is getting worse and I need a recall to be fixed right
NHTSA complaint #11538115 — an unverified report by a vehicle owner.
Oct 2019 I went to My dealer to have a tire pressure sensor replaced due to a warning message. The sensor was replaced but the warning message remained. The mechanic did further checking and said I needed a smart junction box which can affect many things such as lights turn signals heat seat belts etc. Ford said they could not repair my car because they could not get this part. I recently inquired if it was available and there is still no ETA for this part. I had to pay them up front even though none are available. Is there a way that you can get this part expedited at Ford or issue a recall as it affects warnings and safety components. This part has to be programmed by the dealer so I do not think a salvage yard part is feasible not really sure.
NHTSA complaint #11474118 — an unverified report by a vehicle owner.
The passenger rear tail light has gone out on my 2010 Mercury Milan Hybrid. Just had the left one replaced 5 months ago to the tune of $900 and the dealership is asking for the same for this one. Seriously, a $900 tail light?
NHTSA complaint #11435540 — an unverified report by a vehicle owner.
The contact owns a 2008 Mercury Milan. The contact stated that the speedometer would intermittently fluctuate while driving at various speeds without warning. Despite the speedometer failure, the vehicle would resume normal driving operation. Recently, the contact stated that the failure would occur each time while operating the vehicle. The contact had taken the vehicle to an independent mechanic who stated that the failure could be related to the speed sensor or the computer. The contact then took the vehicle to a dealer who informed him that the failure could be related to a module inside the instrument cluster. The contact had also taken the vehicle to FleetSide Ford, LLC. (1120 Jeffreys Dr, Osceola, IA 50213) where they informed him that they had never heard of such failure. The manufacturer was notified of the failure and informed him that they had never heard of such a failure. No further assistance was provided. The vehicle had yet to be repaired. The failure mileage was 163,188
NHTSA complaint #11430104 — an unverified report by a vehicle owner.
For years I have sporadically gotten a "Power Steering Sensor Fault" displayed when I would start the car. You could barely turn the steering wheel. In searching the Owner's Manual, owners are advised to turn off the ignition, wait briefly then restart the car (how this issue got into the Owner's Manual and could not be addressed and eliminated, I don't understand). This would correct the fault and the power steering would function normally. Fortunately it never happened while driving. In the last week this display was occurring more frequently until on 5/16/21 it would not go away and I could not drive the car. Today, 5/20/21 I got it towed to the local Ford dealer. The situation will probably not be diagnosed until next week. From reading everything on the internet, this is a routine safety concern, and a recall for the control module has been issued on the 2011-2015 Milan models. Unfortunately my car is 2010 and is not included in the recall. Aren't we talking about an identical control module as to those that have been recalled?? Then why wouldn't the NHTSA not be concerned about this very similar safety issue??!! I'm thankful this didn't happed to me while driving!
NHTSA complaint #11417924 — an unverified report by a vehicle owner.
POWER STEERING HYDRAULIC LOCKED ON ME TWICE WHILE DRIVING FIRST TIME I WAS ON EXPRESS WAY AND HIT WALL 2ND TIME I KNEW WHAT WAS ABOUT TO HAPPEN AND OF COURSE STEERING LOCKED AND I ALMOST CRASHED AGAIN THIS NEEDS TO BE ADDRESSED BECAUSE MY RESEARCH SHOWS ME FOLKS HAVE DIED FROM THIS BUT BECAUSE IT'S NOT ENOUGH DEATHS IT WON'T BE RECALLED THIS IS CRAZY WHY RECALL 2011 THAT HAS SAME PART AND NOT 2010
NHTSA complaint #11378051 — an unverified report by a vehicle owner.
I WAS DRIVING THE SHORT DISTANCE HOME WHEN MY VEHICLE BEGAN TO SHAKE BACK AND FORTH. THE ERROR LIGHT CAME ON STATING THAT THE POWER STEERING NEEDED TO BE CHECKED. WHEN I TURNED OFF THE CAR AND TURNED IT BACK ON, THE CAR NO LONGER ALLOWED THE POWER STEERING TO DRIVE. THE ELECTRIC RACK AND PINION FOR MY 2010 MERCURY MILAN NEEDS TO BE REPLACED. THERE HAVE BEEN SEVERAL RECALLS FOR THE SAME PROBLEM WITH OTHER MERCURY MILANS BUT MY PARTICULAR CAR DOES NOT HAVE THE SAME RECALL EVEN WITH THE SAME OCCURANCE.
NHTSA complaint #11353827 — an unverified report by a vehicle owner.
DRIVING ON PARKWAY IN HUNTSVILLE ALABAMA WHEN THE POWER STEERING DEFAULT LIGHT COME ON AND COULDN'T STEER IT AT ALL AND MEMORIAL PARKWAY IS ALWAYS VERY BUSY. COULDN'T EVEN GET IN A TURNING LANE TO GET OFF OF THE PARKWAY. TOOK ME TWO HRS TO DRIVE 10 MILES AND FINALLY GOT IT INTO THE PARKING LOT AT THE MAINTENANCE SHOP. LIKE TO HAVE NEVER GOT IT TO A SHOP. IMAGINE A 72 YR OLD ELDERLY LADY TRYING TO ENTER THE PARKING LOT OF A MAINTENANCE SHOP. I REALLY NEED SOME HELP TO REPLACE A POWER STEERING.
NHTSA complaint #11348470 — an unverified report by a vehicle owner.
THE CAR STALLED ON THE HIGHWAY, STARTED UP. ABOUT A MILE LATER IT STALLED AGAIN...NO WARNING LIGHTS CAME ON... THEN COMBUSTED INTO FLAMES AND BURNT TO THE GROUND.*DT*AS*DT
NHTSA complaint #11341235 — an unverified report by a vehicle owner.
AIR BAG IS COMING APART IT LOOKS LIKE IT'S ABOUT TO DEPLOY. BRAKES KEEP FREEZING UP. WHEN IT'S COLD OUTSIDE AND WHEN IT'S HOT OUTSIDE. CHANGED COLD AND SPARK PLUGS BOTH TIMES SPARK PLUGS AND COILS WERE BURNT AT THE END AND SOME TYPE OF GOOK WAS ON THE ENDS THAT BOTH SHOPS SAID THEY NEVER SAW BEFORE.
NHTSA complaint #11302921 — an unverified report by a vehicle owner.
LEFT REAR BRAKE LIGHT. IT WORKS PART OF THE TIME AND THEN IT DOES NOT WORK. STOPPED SEVERAL TIMES FOR IT NOT WORKING, THEN IT WOULD START. NOT THE ENTIRE BRAKE LIGHT IS OUT. PART OF IT STILL LIGHTS UP. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR USED ABOUT 4 YEARS AGO.
NHTSA complaint #11265830 — an unverified report by a vehicle owner.
HAD AIR BAG REPLACE APRIL 8 2019 RECALL. BUT AIR BAG ICON STAYS ON. DEALER WHO DID WORK WOULDN'T FIX. SAYING IT'S NOT PART OF RECALL. SO HOW DO I KNOWN THIS NEW AIR BAG WORKING PROPERLY
NHTSA complaint #11194794 — an unverified report by a vehicle owner.